14 Associate Specialist jobs in Canada

Associate Specialist, Client Services

Toronto, Ontario Picton Mahoney Asset Management

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Best Workplaces in Canada 2020 - 2025 | Best Workplaces with Most Trusted Executive Teams 2024, 2025 | Best Workplaces in Financial Services & Insurance 2020 - 2025 | Best Workplaces for Mental Wellness 2023 - 2025 | Best Workplaces for Giving Back 2022, 2024 | Best Workplaces for Inclusion 2021, 2024 | Best Workplaces for Women 2021 | Best Workplaces in Ontario 2020, 2021, 2024 | 2025 Best Workplaces for Professional Development


One of Canada's Most Trusted Investment Brands.


At Picton Mahoney Asset Management (PICTON Investments), being alternative isnt just what we doits who we are. Founded by industry pioneer David Picton, weve spent 20 years challenging conventional wisdom and redefining the investing landscape. As one of Canadas most trusted investment brands, we are proudly independentprivately run, 100% employee-owned, and deeply committed to delivering results for our clients.

Thinking Alternatively is in Our DNA.

With a team of 171 bold thinkersone-third dedicated solely to investment managementwe are specialists, not generalists. Managing $15.3 billion for institutional and retail clients, we navigate markets with conviction, resilience, and a forward-thinking approach.


Were more than investors were innovators. We challenge traditional investment mindsets, constantly pushing the boundaries to achieve our mission: To bring greater certainty to investors.

Our success is built on four guiding principles:

  • Treat investors money like our own.
  • Redefine the way investors invest.
  • Be humanalways approachable.
  • Succeed together, one investment at a time.

These arent just wordsthey define how we think, how we invest, and how we work.


Now, were entering our next chapter. Were transforming our brand and reshaping the way the world invests. If you think alternatively, embrace an entrepreneurial spirit, and thrive in a dynamic, bureaucracy-free environment, join us and be part of whats next.

Thriving in Our Entrepreneurial Culture


At PICTON Investments, youll thrive in our creative and dynamic workplace, where collaboration and support are at the core of everything we do. At our firm, youll have the opportunity to take on significant responsibilities, work in a flexible environment, and tackle challenging projects from the outset. Our culture is designed for ambitious professionals who want to make an immediate impact while continuing to push boundaries and achieve our greater mission. Youll be empowered with a high level of responsibility, trust, and flexibility, providing an exciting and creative space for you to help reshape how the world views alternative investments. With competitive total rewards, performance-based bonuses, and a clear path for career growth, youll have everything you need to develop both now and over the longer term.


The Opportunity

As we continue to transform how the world invests, were looking for bold thinkers and high performers to join our growing team. We are currently seeking an Associate Specialist, Client Services (Known internally as Dealer and Investor Services, Associate Specialist) to play a key role within our Operations team. This individual will collaborate closely with Compliance and Sales, bringing cross-functional insight and enthusiastic execution to the role.


Youll have the opportunity to lead and learn:

  • Assist with the process for collection, verification, and accuracy of investor subscription documentation, treating every detail with care and discipline.
  • Support our Sales team by responding to advisor inquiries, due diligence questionnaires, and various external communications.
  • Build trusted partnerships with external service providers, ensuring smooth information flow and alignment with our service values.
  • Collaborate on updates to our investment product suite, managing and executing on workflow management. Provide operational support, including cash flow reconciliation, across our full range of investment products, ensuring efficient and compliant processing.
  • Investigate and resolve investor inquiries, always prioritizing clear, authentic communication and client needs.
  • Assist in periodic regulatory filings with accuracy, meeting multiple deadlines with professionalism.
  • Engage in industry research, and competitor analysis to drive innovation and performance.


What were looking for:

  • Undergraduate degree in business or a relevant field of study.
  • Completion of the Canadian Securities Course (CSC).
  • Bilinguism in both English and French is considered a strong asset.
  • 1+years of related experience, ideally in mutual fund trade processing or advisor/sales support.
  • Working knowledge of hedge fund and mutual fund operations and administrative functions.
  • Familiarity with ETFs and platform-traded funds is considered an asset.
  • Proficiency with FundSERV, Unitrax, or other trade processing systems is an asset
  • Advanced Microsoft Excel skills.
  • Understanding of KYC/AML, FATCA, and applicable industry regulations.
  • Collaborative mindset with the ambition to build strong cross-departmental relationships.
  • Proactive work ethic with strong problem-solving skills and an honest approach to ownership.
  • Clear and effective communicatorboth written and verbal.
  • Highly professional, organized, and flexible, with unwavering integrity.
  • Ability to thrive under pressure without compromising on detail or quality.


Our Commitment to Employees

At PICTON Investments, we take pride in enhancing our employees' experiences through a comprehensive suite of exceptional perks and programs. Our benefits include corporate fitness reimbursement and discounts, VersaFi memberships (formerly Women in Capital Markets), Picton investment counseling and portfolio management services, volunteer and charitable donation matching, maternity and parental leave top-up, recognition awards, semi-annual performance bonuses, a generous annual vacation entitlement (minimum of 15 days per year), training and development reimbursement, extensive health and dental benefits, a healthcare spending account, and more.

These offerings are designed to support your career growth, well-being, and overall success. Join us and thrive in an environment that values and invests in you!

PICTON Investments is committed to providing an equitable and fair work environment for everyone and all hiring and other personnel actions will be taken without regard to race, colour, creed, religion, sex, disability, gender identity, gender expression, family status, age, language or national origin. If you require an accommodation at any point in time throughout the application and hiring process, please contact Human Resources at ( or at

PICTON Investments does not accept unsolicited resumes, emails, calls, or any other form of communication from third-party recruitment agencies. Any unsolicited outreach, including commercial electronic messages, will neither be acknowledged nor considered.

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Medical Services Lead

Mississauga, Ontario Smart Staff Solutions

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Job Title: Maintenance Team Lead – Food Manufacturing Location: Mississauga, ON
Employment Type: Full-Time
Industry: Food Manufacturing / Bakery
Compensation: Competitive salary + benefits package

Our client is a well-established and rapidly growing food manufacturing company with a strong reputation for quality and innovation. Specializing in the bakery sector, they have built their success on a commitment to excellence, continuous improvement, and delivering top-tier products to their customers. This is a fantastic opportunity to join a company where your expertise will be valued, your leadership will make a tangible impact, and your career can grow along with the business.

We are seeking an experienced Maintenance Team Lead with a background in food manufacturing—preferably the bakery industry- to lead a dedicated maintenance team. This is a hands-on leadership role where you will guide day-to-day maintenance operations, ensure equipment reliability, and foster a culture of safety and continuous improvement.

If you have a strong technical background, enjoy solving complex problems, and thrive in a fast-paced environment, this role offers the opportunity to combine leadership with your mechanical expertise to maintain peak production efficiency.

Supervise and lead the maintenance team to ensure that all production equipment operates safely and efficiently.
Plan, schedule, and coordinate preventive and corrective maintenance activities.
Troubleshoot and repair machinery, electrical, and mechanical systems, with a strong preference for hands-on involvement.
Implement and sustain Lean Six Sigma principles to improve reliability, reduce downtime, and optimize asset performance.
Maintain accurate maintenance records, logs, and documentation.
Manage spare parts inventory and liaise with suppliers as needed.
Provide coaching, training, and performance feedback to team members.
Participate in continuous improvement projects to support operational excellence.

3–5 years of supervisory experience in a food manufacturing environment; bakery industry experience preferred.
~ Millwright license (or equivalent industrial mechanic certification) strongly preferred.
~ Proven hands-on mechanical and electrical troubleshooting skills.
~ Familiarity with Lean Six Sigma and asset management best practices.
~ Opportunity to be part of a growing and dynamic company in the food manufacturing industry.
Competitive salary, benefits, and opportunities for career advancement.
A collaborative work environment that values innovation and continuous improvement.

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Associate Application Specialist

Montréal, Quebec Tecsys Inc.

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Due to the frequent travel involved in this role, throughout North America, a valid Canadian or American passport is required.

About us

Tecsys is a fast-growing innovator offering supply chain solutions to industry leading healthcare systems, hospitals, and pharmacy businesses to distributors, retailers, and 3PLs. We work with industry leaders to transform their supply chains through technology. If you thrive on tackling difficult challenges with continuous learning opportunities and want to work in a respectful, comfortable, and dynamic work environment, then this could be a good fit for you!

About the Role

Are you enthusiastic about making a positive difference to the world around you? Do you want to improve the quality of healthcare? Do you want to embark on a rewarding career with a proven management path? We are looking for a talented individual with an interest in Hospital Materials Management. If this is you, come join our professional services team and help drive the implementation of world-class supply chain software solutions!

In this position, you will be responsible for:

As an Implementation and Business process-focused Associate in our Professional Services department, you’ll drive the data collection and configuration of the Tecsys solution collaborating with the project team to identify customer needs and define business processes. Teamwork is essential to what we do! You’ll build an on-site rapport with customers to guide them in their integration of the Tecsys software. We will train you and develop your application knowledge, consulting acumen, people skills, and supply chain expertise. You will develop to be a key contributor to a successful implementation.

Requirements:

  • Bachelor's degree - B Comm in Supply Chain, Accounting or equivalent
  • Minimum of 1 year previous internship experience
  • Basic understanding of Accounting and General Ledger journal entry and reconciliation
  • Strong problem-solving and troubleshooting aptitude
  • Flexibility and self-learning ability
  • Excellent writing and presentation skills
  • Due to the frequent travel involved in this role, a valid Canadian or American passport is required
  • Strong proficiency in both written and verbal English communication essential for effective correspondence with clients, suppliers, business partners, and colleagues beyond the province of Quebec.
  • Strong proficiency in French in both written and verbal communication

What would give you an edge?

  • Understanding of supply and inventory management
  • Knowledge in Lean Six Sigma
  • Technical aptitude
  • Bi Analytics aptitude

At Tecsys, we are committed to fostering a diverse and inclusive workplace where all employees feel valued, respected, and empowered. We believe that diversity drives innovation and strengthens our ability to deliver exceptional solutions. We welcome and encourage applicants from all backgrounds, experiences, and perspectives to join our team.

Tecsys is an equal opportunity employer. Accommodation is available for applicants selected for an interview.

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Associate Claims Specialist

Toronto, Ontario Liberty Mutual Canada

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Department : Claims

Location: Toronto

Reports To : Manager, Claims

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Edmonton, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

We are seeking a self-driven, client-focused Associate Claims Specialist to join Liberty Mutual Canada’s Toronto Claims team. This role will be responsible for managing all administrative duties within the Claims department, responding to emails, telephone calls, providing service to policy holders, brokers, claimants and internal customers, including underwriters and claims specialists. If you are an organized individual looking to grow their career in Claims, please read further!

Duties and Responsibilities:

  • Act as administrative support for the claims department, including but not limited to claims programs, maintaining inboxes, reporting, and closing letters.
  • Responsible for ensuring all new claims are set-up correctly in various systems depending on the claim type, including policy information, coverage, insurer and loss details.
  • Responsible for ensuring all correspondence including follow up emails and responses are completed in a timely manner with insured and brokers.
  • Processing vendor payments.
  • Liaison with Underwriting as required.
  • Complete all other administrative and service duties within the claims department as assigned.

Skills & Qualifications:

  • Bachelor’s Degree or College Diploma and/or equivalent training.
  • 1+ years of related industry and/or claims experience would be an asset.
  • Strong interpersonal, presentation and communication skills (both oral and written).
  • Bilingual in English and French is an asset
  • Excellent computer skills required: specifically, Word and Excel. Comfortable with learning various computer systems and managing electronic files.
  • Strong organizational skills and excellent attention to detail.
  • Strong prioritization and decision-making skills.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

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Clinical Support Representative

Quebec, Quebec STERIS

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Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
* Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
* Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
* Understand and effectively present technical literature and how it applies to solving the Customer needs.
* Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
* Act as a liaison between Service and Sales at the time of installation.
* Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
* Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
* Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
* Identify and recognize key business opportunities and trends to appropriate team member.
* Record Customer feedback and complaint information through the proper quality processes and channels.
* Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities Needed
Required:
* Associate's degree
* 1-2 years of successful sales or clinical hospital experience in medical device sales
* Ability to travel overnight up to ___%
* Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
* Bachelor's degree
* 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
* Experience supporting functions such as Clinical Engineering or hospital IT
* Experience in B2B sales
* Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary + Incentive Compensation Program
* Company Vehicle
* Cell Phone Stipend
* Robust Sales Training Program
* 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
* RRSP Matching Program
#LI-LS1
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Clinical Support Representative

Lévis, Quebec STERIS

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Position Summary
As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.
This territory covers Quebec.
What you will do as a Clinical Support Representative
* Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
* Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
* Understand and effectively present technical literature and how it applies to solving the Customer needs.
* Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
* Act as a liaison between Service and Sales at the time of installation.
* Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
* Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
* Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
* Identify and recognize key business opportunities and trends to appropriate team member.
* Record Customer feedback and complaint information through the proper quality processes and channels.
* Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.
The Experience, Skills and Abilities Needed
Required:
* Associate's degree
* 1-2 years of successful sales or clinical hospital experience in medical device sales
* Ability to travel overnight up to ___%
* Must be able to be compliant with hospital/customer credentialing requirements
Preferred:
* Bachelor's degree
* 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
* Experience supporting functions such as Clinical Engineering or hospital IT
* Experience in B2B sales
* Experience in audio visual communications
What STERIS Offers
We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.
Here is just a brief overview of what we offer:
* Base Salary + Incentive Compensation Program
* Company Vehicle
* Cell Phone Stipend
* Robust Sales Training Program
* 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
* RRSP Matching Program
#LI-LS1
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Associate Manager, Enterprise Solutions Specialist - Payroll

Mississauga, Ontario PepsiCo

Posted 4 days ago

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# **Job Description**

**Overview**

**Expect the candidate to work from office min of 3 days. **

Main purpose of this role is to Implement and support SAP HCM payroll for US and CA. Support PepsiCo on all HCM payroll related tasks that in includes Gross to Net payroll configuration, extensive experience on Payroll/Time Schema modification, Financial posting , Benefits module, Garnishment, CATS, Fiori etc . Work with various business units and IT global organizations such as change management, Release management, Security, service management, incident management. Payroll SME and technical/functional expert within change management and incident management processes.

Responsible for effectiveness on all application controls related to SAP HCM application, as well as for timely testing and reporting on controls.

What you can expect from us:

- Competitive compensation and comprehensive benefits designed to fit your unique needs
- A dynamic and inclusive culture that promotes you to bring your whole-self to work
- Inspiring positive change for people and the planet with sustainability goals
- A supportive team that will encourage your professional growth and development

**Responsibilities**

- Act as a SME for SAP HCM Payroll – Gross to net payroll
- Work directly with vendors and support teams to ensure SLAs are met
- Independently resolve issues related to SAP payroll using IMG and SAP best
- practice
- Review FD/FMD/TD/Configuration rationale
- Engage with IT leads and business as needed for pursuit efforts
- Engage with delivery teams for new projects and applications that need to be
- transitioned to baseline support
- Engage NA IT and NA payroll/finance business teams to resolve issues related to
- NA payroll system.
- Extensive experience in Payroll/Time Schemas and Rules (read/modify/create)
- In depth knowledge of US/CA taxation
- Functional and technical knowledge of financial posting that includes PPMOD
- Extensive experience in Gross to Net payroll
- Ability to configure US/CA Tax, Finance posting, 3PR, Benefits, Garnishment,
- Off cycle payroll, Yearend processing, create/modify wage types, write/modify
- union rules, CATS, Kronos, Time recording and time evaluation, Application of
- support packs, Experience with BSI and tax processing, Applying BSI TUBS,
- Create/ modify FD/FMD, configuration rationales, Experience on Solution
- manager, Charm processing, Service now and other supporting tools
- Extensive experience with US tax reporter (W2) and Candian Tax reporting (
- T4/RL1/T4A) and related system changes.
- Extensive experience in RRSP plans and DSP plans
- Extensive experience in CATS and time transfer activities.
- Basic knowledge of Employee central/Kronos/ HR authorization

**Qualifications**

- Minimum 10 -15 years of SAP HCM Payroll support/projects
- Extensive experience in Payroll/Time Schemas and Rules (read/modify/create)
- Extensive experience in functions and operations
- Extensive experience in financial posting that includes user exits, ALE/IDOC.
- Extensive experience in US and Canadian taxation including BSI
- Extensive experience in garnishment, Benefits, time management and CATS

Why work at PepsiCo

At PepsiCo, you’re invited to be a part of a global team of innovators who make, move, and sell these products—which are enjoyed by more than 1 billion people a day. A career at PepsiCo means working in a culture where everyone’s welcome. Here, you can dare to be yourself. No matter who you are or where you’re from, you can influence the people around you and the world at large. By showing up, you’ll have the opportunity to learn, develop and grow your skills for the future. Our supportive teams can fuel your professional goals to make a global impact on people and the planet. Join us. Dare for Better.
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National Lead Clinical Support- Ambulatory Surgical Care

Toronto, Ontario Clearpoint Health Network Inc.

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Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

  • Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
  • Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
  • Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
  • Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
  • Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
  • Instill a “go see for yourself” clinical management culture to verify and improve processes.
  • Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
  • Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

  • Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
  • Collaborate with the Regional Director, CFO/finance team to optimize billing
  • Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

  • Ensure compliance with provincial and accreditation standards.
  • Oversee risk management, infection control, and patient safety programs.
  • Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
  • Instill a continuous improvement approach to care with the front-line staff.
  • Maintain culture of quality and safety.

Physician & Staff Engagement:

  • Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
  • Support hiring, training, and performance management of clinical staff.
  • Collaborate with Regional Directors to ensure clinical education, competency and training.
  • Establish a process to allow for cross provincial clinical assistance and process support
  • Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

  • Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

  • 10+ years of ASC clinical leadership
  • Registered Nurse and business training/education, preferred
  • Proven track record of ASC clinical operations and healthcare regulations.
  • Strong understanding of ASC clinical best processes and quality care delivery
  • Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Experience with ASC software systems (EHR, scheduling, billing platforms).
  • Strong understanding of accounting, education and quality systems and processes.
  • Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

  • All centres remain accredited by the appropriate regulatory body
  • Enhance RL6 reporting to identify “good catches” and reduce major incidents
  • Disciplined implementation of policies, procedures and best processes identified by the clinical team
  • Development of a strong team of nurse leaders within the company and centres
  • Increased efficiency in labour and supplies management
  • Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

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Senior Manager - Clinical and Support Programs (18 - Month Contract)

Toronto, Ontario HR à la carte

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Job Description


 

Position 

Senior Manager, Clinical and Support Programs 

Location 

Downtown Toronto 

Are you a collaborative leader with a passion for improving care for children with cancer? POGO is seeking a strategic and relationship-driven programs professional to oversee province-wide programs that support patients, families, and healthcare teams in delivering world-class childhood cancer care. This is your opportunity to shape high-impact initiatives and contribute to a more equitable, coordinated childhood cancer care system across Ontario. 

Here’s what you will do: 

Delivering programs and supports to children and families on their cancer journey is core to POGO’s mission and vision. Reporting to the Director, Strategy, Programs and Partnerships, the Senior Manager, Clinical and Support Programs is accountable for the delivery of evidence-based, high-quality programs that extend across the province.  Managing a team, the Senior Manager plans for, operationalizes, and evaluates patient, family and clinician facing programs and initiatives. Critical to this role are a strategic mindset, an entrepreneurial spirit, developing and nurturing collaborative external partnerships, particularly with hospital teams, and ensuring that approaches are evidence informed. Integral to the success of this role is not only working within the Programs team, but collaboratively with teams across POGO and external partners. 

As Senior Manager, Clinical and Support Programs you will lead and oversee the following programs and initiatives (subject to change over time), working closely with POGO’s administrative and clinical leadership: 

  • POGO’s Satellite Program, which brings cancer care closer to home for patients and their families 

  • POGO’s Interlink Nursing Program, which provides navigational support, care and resources, at every stage – from the hospital setting to homes, and back to communities and schools 

  • POGO’s Financial Assistance Program, which provides financial relief to families of children with cancer 

  • The provincial initiative that improves access to collaborative clinical trials 

  • The provincial Nursing Committee, which identifies and advises POGO on nursing priorities in the delivery of childhood cancer care across the province. 

  • The provincial Therapeutic and Health Technology Advisory Committee, which provides timely expert and evidence-informed clinical and cancer system guidance on diagnostic and therapeutic issues related to childhood cancer care 

Key responsibilities: 

  • Identify opportunities for growth, innovation, and partnership towards achieving the goals of the current Ontario Childhood Cancer Care Plan and visioning for the future. 

  • Develop and maintain strong relationships with partner hospital teams, and champion inter-program, cross-province knowledge sharing and collaboration. 

  • Develop and oversee annual work plans, ensuring alignment with the Childhood Cancer Care Plan and organizational strategy. 

  • Utilize program data for system planning, monitoring and improving program performance, and reporting to government, donors, and partners. 

  • Prepare business cases for growth or new initiatives; contribute to hospital accountability agreement development. 

  • Manage, support and inspire direct and indirect reports. 

  • Develop and drive education initiatives. 

  • Develop and approve internal and external program communications in conjunction with POGO’s communications team.  

  • Develop and monitor project plans and oversee the successful end-to-end delivery of operations and initiatives. 

Qualifications: 

  • Master's degree in health administration, nursing or other relevant field; 

  • Minimum 10 years of recent practical and related work experience including program management (clinical programs preferred); 

  • Experience and knowledge in Ontario’s health care system, pediatrics and/or pediatric cancer care; 

  • Demonstrated experience managing teams, coaching, and developing others; 

  • Self-directed, action-oriented with highly independent problem-solving skills and sound judgement;  

  • Demonstrated ability to work effectively in teams comprised of diverse, inter-disciplinary internal and external stakeholders; 

  • Ability to understand and support the issues faced by front line clinical care providers, patients and families; 

  • Exceptional MS Office skills;  

  • Ability to occasionally travel within Ontario. 

About POGO: 

POGO partners to achieve an excellent childhood cancer care system for children, youth, their families, survivors, and healthcare teams in Ontario and beyond. POGO champions childhood cancer care, and as the collective voice of this community, is the official advisor to Ontario's Ministry of Health on children's cancer control and treatment. POGO is a non-profit organization with charitable status. 

What we offer: 

POGO is a great place to grow your career and support the advancement of the childhood cancer system in Ontario. We offer a highly flexible work environment, good benefits and a generous, inclusive team culture that values your contributions. 

  • Hybrid work model (candidates are required to work from our Toronto office 2+ days/week) 

  • A competitive compensation package including comprehensive health benefits 

  • 3 weeks of paid vacation time 

  • Option to participate in a leading defined pension plan with Healthcare of Ontario Pension Plan (HOOPP) 

Interested in being a part of POGO?  We look forward to your application! 

We believe diverse perspectives strengthen our ability to deliver on our mission, and that to achieve our vision of excellence requires an environment in which everyone feels welcomed and valued, including our team, and those we serve and with whom we work. 

POGO is committed to meeting the accessibility needs of all applicants throughout the recruiting and selection process.  Please let us know about any accommodation and/or support requirements.  

Please note we are only accepting applications from those authorized to work in Canada and we are not currently sponsoring any work visas.  

We gratefully appreciate all interest; however, only those selected for an interview will be contacted 

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