30 Associate Specialist jobs in Canada

Job Description

Email Architect : You don’t just send emails, you build systems that move people. From the first welcome touch to the final winback, you map every step with precision. Segments, triggers, cadences, performance — it’s all second nature. You know how to scale what works, fix what doesn’t, and keep the customer journey flowing from “Who are you?” to “I’m in.”

If that sounds like you, we should talk. AlgaeCal is looking for a sharp, organized, and data-driven Associate Email Specialist to help us deliver campaigns that do more than show up in inboxes — they drive action, build loyalty, and move the bottom line .

This job will give you ALL the feels:

At AlgaeCal, we’re driven by a single idea. To end the fear of bone loss. In the United States, an estimated 54 million people have low bone density.

The good news? AlgaeCal has the world’s only clinically-backed natural solution to this problem. We give hope to everyone worried about bone loss. If that excites you, you’ll find no better place to continue your career than at AlgaeCal.

What You Bring to the Table:

(Besides a love of subject lines that actually get clicked)

• You’ve got the send button swagger . With at least 1 year of experience building and deploying campaigns, you know your way around ESPs like Klaviyo, Braze, Pardot, or SFMC. Segmentation, scheduling, tagging — you’ve done it all, and you do it right.
• You run email like it’s air traffic control. Segments? Tight. Templates? Polished. Tags? Accurate. Timing? Flawless. Whether it’s a last-minute promo or a complex automated journey, your inbox game is on point.
• Journeys aren’t just maps to you — they’re engineered experiences. You’ve built customer journeys across email, SMS, and push. And you know when to nudge, when to wait, and when to let the automation take over. You know how to guide customers from first touch to final conversion.
• You check your work like your reputation depends on it . Because it does. You proof. You preview. You test. And you catch that one broken link before it hits 300,000 inboxes.
• You live in the data. You monitor opens, clicks, deliverability, and sender reputation — and know how to diagnose, adjust, and optimize.
• You play nice with brand guidelines and still make magic . You can take a brief, follow it to the letter, and still inject some flair that turns routine sends into performance wins.
• You know the ops side matters . Uploading assets, managing content libraries, tagging properly, cleaning up lists — you get that great marketing starts with a strong foundation.
• You’re a learner and a teacher . You’re hungry for best practices and always testing. And if someone needs help figuring out the difference between a segment and a suppression list? You’ve got them.
• You’ve got experience in supplements, subscriptions, or loyalty marketing. If not, we’ll help you learn fast — and grow even faster.
  

Now, time to be honest: is this really you? If you’re nodding your head and feeling that flutter of excitement, then we can’t wait to meet you.

What Will You Earn?

We believe in rewarding top talent. Let’s talk about salary once we’ve had the chance to get to know you better. Rest assured, we’re generous and offer above-market pay for the right person. If you bring the skills and experience, we’ll make sure the compensation reflects that.

You’ll also enjoy the following benefits:

• A generous healthcare package
• Monthly team events and activities
• Flexible Stat Holidays with the option to bank days for later use
• Weekly team lunches
• Casual dress code
• Incredible dog friendly, Yaletown office one block from SkyTrain

And above all, you’ll join a team that you’ll never want to leave. Culture is everything to us. Yes, we work extremely hard to change as many people’s lives as possible. But we know how to have fun and reward ourselves too.

How To Apply

So, do you have what it takes to become the next member of team AlgaeCal?

Job opportunities like this don’t come along often, and we’ve got a lot to offer our successful applicant. So, to make sure our future Associate Email Specialist is the real-deal, will be a great fit, and will thrive at AlgaeCal, we ask a little more than your run-of-the-mill job application:

If this sounds like a position for you, please respond to this advertisement with your resume and cover letter. Please, read carefully:

1. Write a cover letter addressing:

• Why are you the best Associate Email Specialist for this role? Give quantifiable examples of related achievements.
• Describe why you fit perfectly with our values. Read them here:
• What's the toughest challenge you’ve ever overcome in your life? How did you overcome it?
• What are the last three books you’ve read?
• What do you do for fun?

2. Explain what you’re doing now for a job:

• If you don’t have one, explain why.
• If you have one, explain why you’re looking elsewhere.

3. Upload your cover letter and resume

• Ensure that your cover letter and resume are saved and sent as one file.

Yes, our hiring process is challenging, but it’s our way of selecting the best--and your way of ensuring your AlgaeCal teammates are tops.

Click the “Apply Now” button on this page and upload your cover letter and resume.

***Note: Please include your cover letter WITH your resume in one document. Applications without a cover letter will not be read!***

We are looking to hire as soon as we find the right person, so act quickly and you can also expect a prompt response.

Job Description

Department : Claims

Location: Toronto

Reports To : Manager, Claims

Company Overview:

Liberty Mutual Canada is the Canadian operation of Liberty Mutual Insurance Company. We offer a broad suite of commercial insurance products and solutions to mid-size and large Canadian companies with Canadian, North American and/or multinational risks. Liberty Mutual Canada has over 300 employees and services its clients coast-to-coast from our regional offices in Vancouver, Calgary, Toronto, Montreal and Halifax.

At Liberty Mutual Canada, diversity is about all of us. Our promise to you is a culture that is collaborative, rewarding and empowering. We are committed to attracting and retaining employees across all dimensions of diversity and believe that recognizing, appreciating, and applying the unique insights, perspectives and backgrounds of each person cultivates an atmosphere of trust and respect. At Liberty Mutual Canada, our values are to foster a high-performing, equitable and inclusive culture where the best talent of all backgrounds can bring their whole selves to work and succeed.

If you are unsure whether or not your experience matches every requirement below, we encourage you to apply anyway. We are looking for varied and diverse perspectives and experiences that we can add to our team!

Our core values guide all of our decision-making and come to life through our benefits and employee programs. We offer:

- A premier flexible work environment (a combination of on-site & remote work) supporting our employees in their pursuit of a healthy work-life balance

- Competitive health & dental benefits plan

- Market-leading pension plan

- Competitive time off policy

- External education & tuition reimbursement programs

- Employee & Family Assistance Programs

- An opportunity to get involved and become a member of one of our national employee committees – social responsibility, employee engagement, diversity, equity & inclusion

The Opportunity:

We are seeking a self-driven, client-focused Associate Claims Specialist to join Liberty Mutual Canada’s Toronto Claims team. This role will be responsible for managing all administrative duties within the Claims department, responding to emails, telephone calls, providing service to policy holders, brokers, claimants and internal customers, including underwriters and claims specialists. If you are an organized individual looking to grow their career in Claims, please read further!

Duties and Responsibilities:

• Act as administrative support for the claims department, including but not limited to claims programs, maintaining inboxes, reporting, and closing letters.
• Responsible for ensuring all new claims are set-up correctly in various systems depending on the claim type, including policy information, coverage, insurer and loss details.
• Responsible for ensuring all correspondence including follow up emails and responses are completed in a timely manner with insured and brokers.
• Processing vendor payments.
• Liaison with Underwriting as required.
• Complete all other administrative and service duties within the claims department as assigned.

Skills & Qualifications:

• Bachelor’s Degree or College Diploma and/or equivalent training.
• 1+ years of related industry and/or claims experience would be an asset.
• Strong interpersonal, presentation and communication skills (both oral and written).
• Bilingual in English and French is an asset
• Excellent computer skills required: specifically, Word and Excel. Comfortable with learning various computer systems and managing electronic files.
• Strong organizational skills and excellent attention to detail.
• Strong prioritization and decision-making skills.

Liberty Mutual Canada is committed to fostering an inclusive, accessible environment where all employees feel valued and supported. We are committed to building a workforce that is representative of the communities we operate in and serve. If you require an accommodation for the recruitment/interview process due to a disability (which may be invisible or visible, temporary or permanent), please let us know and we will work with you to meet your needs.

Job Description

Registered Nurse, Medical Services
RN/OT - (OPSEU)
Full-Time, Contract (Ending: March 10, 2026)
London, Ontario (London Zone)
- Application Deadline: October 14, 2025 -

We believe that recovery from mental health and addictions is different for everyone.

As a Registered Nurse you’ll collaborate with clients and provide guidance to the clinical and multidisciplinary teams to assess and advocate for the supports they need to achieve physical and mental wellness. Our Nursing Team works with community and hospital partners to provide excellent collaborative care, focusing on social determinants of health. This role performs a variety of functions including administration of psychotropic injections, health teaching, medication reconciliation, coordinating appointments, providing diabetes care and lifestyle supports to afford clients the ability to achieve success with their recovery goals.

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

Consider revitalizing your career and making a difference in your community by joining our team!

 WHAT WE'RE OFFERING:

• What you'll be making –  Starting rate for this role is $32.13 per hour (Level 1 – RN/OT)
  • Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($41.41 per hour)
  • For internal applicants, grid level placements will occur as per the Collective Agreement
• When you'll work  - Predominantly Monday-Friday, 8:30am-4:30pm; will also be required to attend team meetings and education sessions as scheduled
• What your benefits will be -  9% in lieu of benefits
• Your pension plan  – Optional enrollment in the Healthcare of Ontario Pension Plan (HOOPP)

HOW YOU WILL BE MAKING A DIFFERENCE:

• Conduct physical and psychiatric assessments and make appropriate referrals to community physicians and resources
• Assess medication effectiveness, complications and side effects
• Coordinate and administer depot injections to clients in the community
• Assist clients in making informed choices about health measures such as medications, immunization, palliative care, birth control, disease management, etc.
• Contribute to the development and facilitation of health promotion groups
• Assure quality of care by adhering to College of Nurses and organizational standards; 
• Maintain continuity among team by documenting and communicating actions, irregularities, and continuing needs
• Identify high risk clients and assess the need for crisis intervention, prioritizing the safety of clients and staff
• Perform work in a calm, competent and efficient manner in emergency situations while acknowledging the client’s need for privacy and dignity
• Utilize harm reduction principles to identify, reduce and remove risk factors
• Collaborate with the client and their team of supports to provide a holistic approach and assist in developing goals and the plan of care
• Interact and provide support in a manner that demonstrates sensitivity to client diversity (e.g. culture, race, age, sexual orientation, gender, beliefs and values)
• Using therapeutic modalities to support clients to learn new behaviours and develop coping

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements

Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Baccalaureate Degree or Diploma in Nursing (primary proof of credentials will be required during the hiring process i.e. original degree/diploma or official transcript)
• Current Registration from the Ontario College of Nurses as a Registered Nurse
• Excellent communication and interpersonal skills, both oral and written
• Computer literate
• Valid driver’s licence, access to a vehicle and insurance adequate for transporting clients
• Ability to attend work regularly

We prefer the following qualifications:

• Current CPR certificate
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICATIONS:  To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.
 

Get your application in by – October 14, 2025:

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team. 

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact    
 

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes

Powered by JazzHR

8IRMIA4RCp

Job Description

Description

Mechanical Design Engineering Associate Specialist/Engineer P53  

Job Description

The Design Engineering Associate Specialist/Engineer role is responsible to execute full life cycle design activity on any assigned tasks within a subsystem and take responsibility to overcome design challenges independently.   In addition, to be accountable for design fit, form, & functionality, ensuring compliance to requirements across the team. Areas of focus involves expertise on one or more of the following domains:

• Hull Additions: Stowage, Covers, Guards and Access Panels (CGAP), Automatic Fire Extinguishing Systems (AFES), Nuclear, Biological, and Chemical (NBC), Windshield and Washing Systems, Seats, Workstations, and unique interior mission equipment
• Hull Structures: Doors, Hatches and Grilles, Hull Structures, Vehicle Lifting/Tiedown/Towing/Recovery, Trunnion Lug Systems, complex component structures
• Propulsion: Power Pack, Engine, Transmission, Cooling, Fuel and related systems, conventional and/or electric/hybrid systems
• Survivability: Kinetic threats, CUAS, CBNR, signature management, mine blast modeling and simulations using LS-Dyna, threat/material characterizations and model development, support human survivability system development (i.e. EA seating), associated testing and integration of technologies into the system level mine blast protection solution, standard and specialty testing (i.e. material characterization, mine blast, IED, drop tower, etc.)

Key Job Elements

• Execute component/assembly level design tasks while keeping supervisor regularly informed on progress and issues encountered. Ensure all designs are peer reviewed by technical lead or assigned mentor.
• Support test planning, execution, and reporting as assigned under supervision of test lead.
• Support quality and Root Cause and Corrective Action (RCCA) related activities as requested.
• Responsible for assigned design engineering tasks within areas of focus
• Provide engineering design support to Design Services department to support 3D modelling and technical data package (TDP), (i.e. engineering drawing) creations.
• Responsible to ensure assigned designs have full adherence to drawing standards, Geometric Dimensioning and Tolerancing, weld requirements, design for manufacturability, machining, surface treatments, material requirements, and overall design quality.
• Provide input data (such as load factors, acceptance criteria, material allowables, constraints, etc.) to support Finite Element Analysis (FEA) simulations on assigned systems (including: structural analysis, off-road mobility analysis, fatigue/durability analysis, shock and vibration, peer reviews, test data analysis, etc.). In addition, may be required to perform low to medium complexity FEAs.
• As requested, provide guidance and resolution to mechanical/technical/design issues related to the team including corrective actions required for improvement/resolution.

Required Qualifications:

• University Degree or College Diploma in a related field
• Minimum 1 year relevant experience
• Basic computer skills in MS Office, including Word, Excel and PowerPoint
• Previous experience in mechanical designs and principles of Engineering trade-offs
• Strong analytical and problem solving skills, communication, organization and prioritization skills
• Ability to work well in a team environment
• Ability to travel (5% Cdn) and (5% US & International) and possess/be able to acquire and maintain a valid passport
• Must be able to meet Anthropometrical Size Restrictions for confined space

Preferred Qualifications:

• Experience acquired through a post-secondary internship or co-op program in a related field, especially applied knowledge of welding technologies, materials properties and selection as applicable to large metallic structures
• Proficiency in NX CAD environment
• Proficiency in GD&T principles and application
• Knowledgeable in structural analysis techniques

Working Conditions:

Physical Conditions and Hazards:

The conditions in which an individual or staff works, including but not limited to such things as amenities, physical environment, stress and noise levels, degree of safety or danger, temperature, location.

1) Physical Environment: Office

2) Hazards: NA

Physical Demands Description:

This section objectively captures and describes the physical demands that are required to perform a particular job or role. Usually completed by the ergonomist

Usual mobility demands required are standing, walking, sitting, and stair climbing to access upper offices.

Equipment Utilized:

This section describes the type of equipment an employee is required to use:

Computer

Phone

Mobile device

Medical Surveillance

May include: Anthropometrical Size Restrictions depending on task

Personal Protective Equipment:

Applicable when interacting with shop floor (safety shoes, safety glasses, hearing protection. extraction coveralls)

Job Description

Company Description

About Us:  SSENSE (pronounced (es-uh ns)) is a global technology platform operating at the intersection of culture, community, and commerce. Headquartered in Montreal, it features a mix of established and emerging luxury brands across womenswear, menswear, kidswear, and Everything ElseTM. SSENSE has garnered critical acclaim as both an e-commerce engine and a producer of cultural content, generating an average of 100 million monthly page views. 

SSENSE is looking for a passionate and skilled Associate Email Marketing Specialist to join our team. In this role, you will be responsible for the coordination, execution, and development of our email marketing strategies. You will manage daily email production, collaborate with internal and external teams, and help us analyze and improve our campaigns.

If you are a detail-oriented, collaborative, and analytical marketing professional, we encourage you to apply!

What You Will Do:

• Campaign Management: Develop, schedule, and deploy email campaigns to meet our channel goals. You will work with cross-functional teams to bring marketing campaigns to life and ensure flawless tracking and delivery. You will also identify new opportunities by analyzing industry trends and help us expand our email program.

• Analytics & Reporting: Report on key performance indicators (KPIs), analyze weekly channel performance, and contribute to our A/B testing roadmap. Your insights will help us optimize subject lines, content, and send times to maximize opens and conversions.

• Technology & Tools: Stay up-to-date with the latest email marketing trends and best practices, and help us implement innovative solutions to improve our marketing campaigns.

• Bachelor’s degree in Marketing, Statistics, Economics, Engineering or a related field.

• 2 to 3 years’ experience in email marketing.

• Proficiency in email marketing and CMS platforms with basic HTML/CSS for email template customization.

• Familiarity with analytics tools (Google Analytics) and Microsoft Excel.

• Excellent written and verbal communication skills in both French and English. French is required as it is the language in the Quebec province. 

What Sets You Apart:

• Highly organized and detail-oriented.

• Proactive and eager to learn.

• Knowledge of the online retailer industry and interest in fashion are an asset.

Perks And Benefits: 

• Extended health and dental benefits, including comprehensive mental health programs and coverage.
• Generous Employee Discount. 
• Access to telemedicine and employee and family assistance program.
• Savings and retirement plan matching contributions.
• Gender Affirmation Coverage. 
• Opportunity to work with cutting edge technologies and an innovative team that’s pushing the boundaries of technology.

SSENSE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you need special accommodations, let us know. We will do our best to accommodate you!

#LI-Hybrid

Job Description: We are seeking an Bilingual Associate Customer Experience Specialist in the Canada. This is a Remote work from home position, and individual is required to reside and be authorized to work in the Canada and be fluent in French Canadian and English. Bilingual- English and French-Canadian fluency required.At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.What You’ll Do: As an Bilingual Associate Customer Experience Specialist, you will be in the front line of support, delivering high-quality service to our clients and their candidates across various communication channels including voice, chat, and email. You will manage multiple business applications, handle customer inquiries, and resolve issues efficiently and professionally. Providing timely solutions with an empathetic approach. This role requires effective multitasking, proficiency in business applications, and a customer-focused mindset to ensure seamless experience and satisfaction for all customers.All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients. Working at home requires internet speeds that can support the FA systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment)100% remote- Canada Based.Scheduled Start Date: 10/22/2025Training (first 4 weeks): 8am - 5pm ET (Mon-Fri)Post Training: Day Shift: 10am -6pm ET (Mon-Fri) or Night Shift: 12pm-8pm ET (Mon-Fri) Bilingual- English and French-Canadian fluency required.The rationale for this requirement is rooted in our operation as a global organization that caters to a diverse client base, including both English and French speakers. To provide adequate support and ensure high-quality service for all our clients, it’s crucial for our employees occupying these roles to possess proficiency in English and French. This capability not only enhances communication with clients but also fosters stronger relationships and a deeper understanding of their needs.Responsibilities:Efficient Application Login & Availability- Log into multiple business applications promptly and remain available during scheduled work hours, except during scheduled breaks. This includes systems like CRM, background check databases, call center technology, and communication tools like Outlook/Teams. Adherence to a strict schedule is required to meet customer needs.Managing Customer Interactions Across Channels- Respond to incoming customer contacts via chat, voice, email, and new communication channels as they are introduced. Use available controls to manage availability status, ensuring you are ready to assist when required.Effective Inquiry Handling & Issue Resolution- Determine the purpose of each contact through targeted questions, as no scripts are used. Interactions vary from rescheduling appointments to troubleshooting login issues. Each situation requires a tailored response, and solutions are provided based on the customer's unique needs.Multi-tasking for Accurate Problem Resolution- Resolve customer issues quickly and accurately by utilizing information within various business applications, resources and FA-supported customer platforms. This involves navigating various systems, reviewing client-specific fact sheets for standard operating procedures, and account details, while efficiently navigating multiple screens and systems to retrieve relevant data, enter search queries, and mange tasks simultaneously, all in real-time, to resolve cases and document efficiently and accurately.Professional & Empathetic Communication- conduct all interactions with professionalism, maintaining a calm, polite, and empathetic tone. Explain the situation clearly and outline the steps you will take to address and help resolve the issue.De-escalation & Quality Control- Manage and de-escalate customer frustrations effectively. Calls are monitored for quality assurance and performance development, so agents must demonstrate professionalism under pressure and contribute to a positive customer experience.Accurate & Timely Documentation- Document all interactions in Company systems promptly and accurately. This includes capturing the reason for contact, details shared with clients or escalation teams, actions taken, resolutions, and necessary follow-ups. Tickets may need to be entered and assigned to other departments, who may also need to be contacted in real-time during the interaction. Additionally, screen captures may be required for case documentation. Ensure all documentation is completed during contact itself or within two minutes of contact closure to prepare and be ready for the next inquiry.Effective Internal Communication & Follow-up- Follow up with internal teams as needed by using email and case notes in the CRM. Ensure that all communications are clear, professional, and grammatically correct. Provide updates and resolutions based on customer interactions, including research or escalation details.Continuous Learning & Training- Participate in required training to enhance customer support and stay informed about system updates, product changes, and evolving customer needs and services. This may include online courses, live or virtual sessions, and review of reference materials sent by email to ensure compliance with FA’s processes and service standards. Given the frequent product and process updates, staying informed and developing skills may also require consulting the help/resource center to access the latest information and guidelines.Contributing to Knowledge Base & Improvement- Contribute to the company’s knowledge reference center by helping enhance resources for future cases. Share insights and promote content that aids customer service improvement across the organization.Work Pace and Performance Management- Manage your work pace and quality to meet performance goals, such as call volume, length of call, quality assurance scores, customer satisfaction, compliance with processes, confidentiality, and professionalism. Act on feedback from supervisors and performance metrics to continuously improve efficiency and effectiveness, ensuring adherence to company standards, regulatory requirements and best practices.What You Will Need to be Successful:Two years of experience in customer-facing or knowledge delivery role preferred.Handle a high volume of customer contacts across various channels (phone, chat, email, etc.).Use multiple software applications and systems simultaneously with ease.Quickly assess customer needs and resolve issues efficiently.Communicate professionally and empathetically, both verbally and in writing.Document all customer interactions accurately and follow procedures closely.Willingness to learn new tools, processes, and adapt to changing customer needs.Maintain a calm, empathetic, and solution-focused demeanor in all situations.Demonstrate strong time management by handling tasks and applications efficiently.Multitask effectively in a fast-paced environment while ensuring high-quality service.Ensure attention to detail in all documentation to maintain accuracy and customer satisfaction.Adapt quickly to new systems, product updates, and changes in customer requirements.Collaborate with internal teams to share information and ensure timely issue resolution.Knowledge of common computer configurations and strong computer navigation skills.Prior experience with Microsoft Windows Operating Systems.Other requirements for Remote support: For remote, you must have a dedicated workspace that is free from distractions and ensures privacy.Working at home requires internet speeds that can support the Company systems; a minimum download speed of 120mps and 10mbp upload is required. Computers must be hard wired to a router (We provide equipment).All remote employees must be on camera for all training sessions, including new hire orientation and meetings with leaders and clients.This role routinely uses standard office equipment such as a computer, keyboard, and phone.Why First Advantage is Your Next Big Career Move First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.Additional benefits offered to our eligible people please ask for details.What Are You Waiting For? Apply Today!You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.Details in French:En tant que Spécialiste associé en expérience client, vous serez en première ligne pour fournir un service de haute qualité à nos clients et à leurs candidats par le biais de divers canaux de communication, y compris la voix, le chat et le courrier électronique. Vous gérerez plusieurs applications commerciales, traiterez les demandes des clients et résoudrez les problèmes de manière efficace et professionnelle. Vous fournirez des solutions rapides avec une approche empathique. Ce poste requiert une bonne capacité à effectuer plusieurs tâches à la fois, une bonne maîtrise des applications commerciales et un état d'esprit axé sur le client afin d'assurer une expérience sans faille et la satisfaction de tous les clients.Responsibilities:Connexion efficace aux applications et disponibilité - Connectez-vous rapidement à plusieurs applications professionnelles et restez disponible pendant les heures de travail prévues, à l'exception des pauses programmées. Il s'agit notamment de systèmes tels que le CRM, les bases de données de vérification des antécédents, la technologie des centres d'appels et les outils de communication tels que Outlook/Teams. Le respect d'un calendrier strict est nécessaire pour répondre aux besoins des clients.Gestion des interactions avec les clients à travers les canaux - Répondez aux contacts clients entrants par le biais du chat, de la voix, du courrier électronique et des nouveaux canaux de communication au fur et à mesure qu'ils sont introduits. Utilisez les contrôles disponibles pour gérer le statut de disponibilité, en vous assurant que vous êtes prêt à aider en cas de besoin.Traitement efficace des demandes et résolution des problèmes - Déterminer l'objectif de chaque contact par des questions ciblées, car aucun script n'est utilisé. Les interactions varient de la reprogrammation de rendez-vous à la résolution de problèmes de connexion. Chaque situation nécessite une réponse adaptée, et les solutions sont fournies en fonction des besoins uniques du client.Multi-tâches pour une résolution précise des problèmes - Résoudre les problèmes des clients rapidement et avec précision en utilisant les informations contenues dans les diverses applications commerciales, les ressources et les plates-formes clients soutenues par l'AF. Cela implique de naviguer dans différents systèmes, d'examiner les fiches d'information spécifiques aux clients pour les procédures opérationnelles standard et les détails des comptes, tout en naviguant efficacement dans plusieurs écrans et systèmes pour récupérer les données pertinentes, entrer des requêtes de recherche et gérer les tâches simultanément, le tout en temps réel, pour résoudre les cas et les documents de manière efficace et précise.Communication professionnelle et empathique - Conduisez toutes vos interactions avec professionnalisme, en maintenant un ton calme, poli et empathique. Expliquez clairement la situation et décrivez les mesures que vous prendrez pour résoudre le problème.Désescalade et contrôle de la qualité - Gérer et désescalader efficacement les frustrations des clients. Les appels sont contrôlés à des fins d'assurance qualité et de développement des performances. Les agents doivent donc faire preuve de professionnalisme sous pression et contribuer à une expérience client positive.Documentation précise et opportune - Documenter rapidement et précisément toutes les interactions dans les systèmes de l'entreprise. Il s'agit notamment de saisir la raison du contact, les détails partagés avec les clients ou les équipes d'escalade, les actions entreprises, les résolutions et les suivis nécessaires. Il peut être nécessaire de saisir des tickets et de les attribuer à d'autres services, qui peuvent également être contactés en temps réel au cours de l'interaction. En outre, des captures d'écran peuvent être nécessaires pour la documentation du dossier. Veillez à ce que toute la documentation soit complétée pendant le contact lui-même ou dans les deux minutes qui suivent la fin du contact, afin d'être prêt à répondre à la prochaine demande.Communication interne efficace et suivi - Assurer le suivi des équipes internes si nécessaire en utilisant le courrier électronique et les notes de cas dans le CRM. Veiller à ce que toutes les communications soient claires, professionnelles et grammaticalement correctes. Fournir des mises à jour et des résolutions basées sur les interactions avec les clients, y compris les détails de la recherche ou de l'escalade.Apprentissage et formation continus - Participer à la formation requise pour améliorer le soutien à la clientèle et rester informé des mises à jour du système, des changements de produits et de l'évolution des besoins et des services des clients. Il peut s'agir de cours en ligne, de sessions en direct ou virtuelles, et de l'examen de documents de référence envoyés par courrier électronique pour garantir la conformité avec les processus