125 Automation Consultant jobs in Canada
Director of Sales, Process Automation
Posted 15 days ago
Job Viewed
Job Description
The Director will collaborate closely with the Director of Operations, Branch Managers across North America, a team of direct reports (Business Development Managers), and the Vice President of Sales. Together, they will drive the growth of Process Automation sales within targeted accounts. Our primary focus will be on specific industries, including Oil & Gas, Chemical, Agriculture, and other continuous processes. The Director will effectively coordinate marketing, sales, solution development, and account management efforts with JMP Business Units dedicated to serving these industries.
What Would a Typical Day Look Like?
General Management and Planning Group Participation
- Achieve business targets on a regular and consistent basis (referred to as the sales operating plan).
- Planning Group participation – Be a key participant in the development and execution of the Divisional Sales operating plan for the current and upcoming fiscal years. This includes JMP’s Strategic Planning Management Process (SPM) where we define and set our annual and three-year objectives and goals.
- Collaborate with other managers to develop business plans for different verticals and service areas as well as support cross sell across the Convergix platform.
- Work with strategic partners to assist in annual joint account planning initiatives.
- Develop business relationships with targeted customers and influencers in the process control space.
- As part of Sales Leadership Team – provide advice, guidance, and feedback to the Vice President of Sales, as well as to the Executive Team as needed.
Business Development and Account Management
- Assist in developing the annual sales target plan for specified Business Units. Therefore, meet and exceed sales targets on a quarterly basis, including pipeline development targets and metrics.
- Lead the growth of new Process Automation opportunities from existing and target accounts across North America.
- In conjunction with the Vice President of Sales, develop an account based bookings plan to approach new and current contacts regarding JMP capabilities and offerings (drive and build upon the JMP Sales Process).
- Participate in marketing activities such as trade shows, seminars, and content development for web materials, white papers, and specific target account collaterals.
- Provide input to other Business Development Managers to develop solution marketing concepts and plan.
- Assist Marketing in the development of the “Buyers Journey” to aide in growing an efficient pipeline.
Solution Development
- Provide input and/or leadership to develop vertical solution concepts.
- Provide input and/or develop specific customer-based solutions and the preparation of related recommendations and proposals.
- Work with service delivery managers to create quotations.
Career Development
- Develop and document Process Automation account management practices for adoption by JMP customer service/account management staff.
- Provide mentoring and detailed assistance to Process Automation project managers and Process Automation System centric Business Development team members.
- Help determine technology training and education opportunities for key Process Automation Business Development resources.
- Develop competencies to maximize impact and personal capabilities.
Coordination
- Obtain appropriate input from vertical business lines and business support to coordinate activities and resources to meet the business plan.
- Communicate line of business needs to the Regional Managers.
- Lead cross selling communication with other Sales Directors.
What Qualifies You for this Opportunity?
- 3+ years of experience leading and managing growth-oriented sales teams.
- 10+ years of experience in driving services and engineering centric sales.
- A deep work history in Process Automation & Controls in the Chemical and/or Oil & Gas and/or Metals vertical markets.
- An established network of business contacts and customers within the Process Automation industry.
- Proven track record in driving Sales
- Experience driving individual accounts success
- Experience in leading and driving program management sales
- Experience in developing, negotiating, and implementing complex sales opportunities that result in large corporate initiatives based on a trusted advisor relationship
- Experience in developing and implementing strategic direction with Fortune 100 customers backed by company senior management for desired ECE outcome
- Outstanding communications skills, including written skills and verbal skills
- Ability to create and foster strong relationships
- Motivated and passionate about working with people and overcoming challenges through collaboration and a win-win paradigm
- Strong business acumen and ability to determine long-term value
- Manage vendors and channels
- Background in consulting or practice lead
- Demonstrated leadership and influence characteristics
- Reliable transportation and an ability to travel within the US and Canada
Physical Demands:
- While performing the duties of this position, the employee is regularly required to stand, walk, sit, use hands to feel objects, reach with hands and arms, stoop, kneel, talk and hear.
- Specific vision abilities required for the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
What does JMP Offer You?
Here at JMP, we offer a very generous compensation and benefits package including:
- Health
- Dental coverage
- RRSP Matching
- 401K Matching
- and more!
JMP Solutions (a Convergix Company)
Founded in 1987, JMP is an automation systems integrator offering solutions to diverse industrial and consumer end markets. It designs, engineers, and integrates hardware and software to automate its customers’ manufacturing and production facilities. Headquartered in London, Ontario, with an established North American footprint consisting of 17 office locations across the U.S. and Canada, the Company’s multi-geographic branch model provides it with a strategic advantage over smaller, sub-regional competitors, allowing it to provide targeted, local support while also growing with its blue-chip customer base across geographies and applications. We are certified as a “Great Place to Work” in both Canada and US. We have also been awarded one of the “Top 50 Best Workplaces Canada” nine (9) times, including Best Workplaces for Inclusion, for Women and Professional Services 2021 and 2022
What does success look like at JMP?
At JMP, our employees bring more to the table than simply their technical skills. Essential to success at JMP, employees are constantly flexing the following soft skill behaviors to compliment the technical aspects of their roles.
- Personal Effectiveness: strong communication, adaptability, self-awareness, negotiation, problem-solving
- Tenacity: purpose, determination, drive, perseverance
- Sense of urgency: responsiveness, energy, engagement, loyalty
- Smarts: comprehension, learning aptitude, skillfulness, brain power
- Accountable: takes ownership, responsible, go-to person, decisiveness
What does JMP value?
Our values are our foundational concepts on which we build JMP; we adhere to these no matter what mountain we climb.
- Integrity: We do what we say we will do, every time, all the time.
- Relationships: We identify professional working relationships and create opportunities to develop those relationships
- Collaboration: We team together to achieve far more than we could on our own
- Leadership: We value people who lead by example, take pride in what they do and inspire others
- Respect: We promotes a caring environment of mutual respect for employees, customers, partners, and communities
- Excellence: We set high standards of performance for ourselves and our team
Why join the JMP team?
As a growing company in the industrial technology industry and rooted with strong corporate values, JMP Solutions can offer a unique value proposition to employees. Our employee promise is a rewarding employee experience delivered through a focus on three key areas:
- Development and Career Growth
- Impact and Recognition
- Flexibility and Collaboration
ABOUT CONVERGIX AUTOMATION SOLUTIONS
Convergix Automation Solutions is a Global Systems Integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information and software systems, process automation in a variety of manufacturing industries. With over 900 employees, 25+ Locations worldwide and $300M in Sales, Convergix is growing organically as well through acquisition to become a leading $1B Automation Integration global partner. We are a single source automation solutions provider that leverages the geography, technology, industry expertise and capacity of the entire Convergix portfolio across the entire value chain for our customers in a diverse set of industries.
Learn more about us:
We thank all candidates for their interest, however only those considered for an interview will be contacted.
JMP Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.
Manager, Business Process Excellence
Posted today
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Job Description
Job Description
Company Description
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Job DescriptionThe Manager, Continuous Improvement (CI) leads the strategic deployment of the Cornerstone Production System (CPS) across enterprise business functions upstream of Manufacturing and Supply Chain. This role is accountable for driving transformation initiatives, embedding Lean thinking, and developing a culture of operational excellence across commercial and transactional departments. Acting as a change leader and CI expert, the Manager partners with senior and executive leadership to deliver measurable improvements in business performance, customer value, and employee capability.
This role influences multiple business units, functions, and regions, ensuring alignment with corporate objectives and standardization of Lean practices across the organization.
Key Responsibilities
- Strategic CI Leadership
- Lead the deployment of Lean principles, Kaizen methodology, and CPS across commercial and enterprise support functions (e.g., Sales, Finance, Engineering, Customer Service, etc.).
- Align CI initiatives with corporate strategy and drive measurable progress toward annual and long-term performance targets.
- Collaborate with business unit leaders and executives to identify and prioritize transformation opportunities with high business impact.
- Enterprise Transformation
- Oversee CI efforts across multiple sites and departments, ensuring consistent adoption of CPS principles, tools, and behaviors.
- Facilitate strategic planning processes using Lean methodologies to support cost, quality, and service-level improvements.
- Serve as the enterprise change agent to support underperforming areas or high-priority business initiatives.
- Capability Building & Leadership Development
- Design and lead capability development programs for CI Managers, site leaders, and future Lean champions through CPS College™, kaizen facilitation, and structured coaching.
- Build and mentor a high-performing network of Lean facilitators and CI practitioners across the organization.
- Governance & Performance Management
- Develop and execute CI governance frameworks to monitor Lean maturity, audit compliance, and ROI of transformation initiatives.
- Lead monthly reviews of departmental CI Annual Plans, ensuring adherence to goals and providing strategic intervention when necessary.
- Innovation & Best Practice Sharing
- Promote cross-functional and cross-site knowledge sharing of Lean best practices, tools, and success stories.
- Support new product introductions with pre-launch and post-launch Kaizen and process optimization initiatives.
- Stakeholder Engagement & Communication
- Build strong partnerships with senior stakeholders and serve as a trusted advisor to executive leadership on CI-related decisions.
- Present CI strategies, results, and business cases to leadership teams and corporate forums.
- Bachelor’s degree required; Master’s degree (e.g., MBA, Operations, or Engineering discipline) strongly preferred.
- Minimum 10 years of progressive experience leading Lean and Continuous Improvement efforts across business functions.
- Proven track record of driving enterprise-wide or business-unit-wide transformation and achieving measurable results.
- Deep expertise in Lean principles, Kaizen methodology, and business process reengineering.
- Strong executive presence and ability to influence and communicate with senior leadership.
- Exceptional facilitation, coaching, and change leadership skills.
- Experience working in a matrixed, cross-functional, and global organization preferred.
- Willingness and ability to travel up to 75%, including international travel as needed.
This position offers a hybrid work arrangement from either our Calgary or St. Thomas location and requires up to 75% travel, which may include international destinations
This position plays a critical role in advancing Cornerstone’s operational excellence journey and requires a highly motivated, strategic thinker who can inspire others, lead by example, and deliver sustainable results.
Additional Information
Cornerstone Building Brands Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Manager, Business Process Excellence
Posted today
Job Viewed
Job Description
Job Description
Company Description
Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.
Job DescriptionThe Manager, Continuous Improvement (CI) leads the strategic deployment of the Cornerstone Production System (CPS) across enterprise business functions upstream of Manufacturing and Supply Chain. This role is accountable for driving transformation initiatives, embedding Lean thinking, and developing a culture of operational excellence across commercial and transactional departments. Acting as a change leader and CI expert, the Manager partners with senior and executive leadership to deliver measurable improvements in business performance, customer value, and employee capability.
This role influences multiple business units, functions, and regions, ensuring alignment with corporate objectives and standardization of Lean practices across the organization.
Key Responsibilities
- Strategic CI Leadership
- Lead the deployment of Lean principles, Kaizen methodology, and CPS across commercial and enterprise support functions (e.g., Sales, Finance, Engineering, Customer Service, etc.).
- Align CI initiatives with corporate strategy and drive measurable progress toward annual and long-term performance targets.
- Collaborate with business unit leaders and executives to identify and prioritize transformation opportunities with high business impact.
- Enterprise Transformation
- Oversee CI efforts across multiple sites and departments, ensuring consistent adoption of CPS principles, tools, and behaviors.
- Facilitate strategic planning processes using Lean methodologies to support cost, quality, and service-level improvements.
- Serve as the enterprise change agent to support underperforming areas or high-priority business initiatives.
- Capability Building & Leadership Development
- Design and lead capability development programs for CI Managers, site leaders, and future Lean champions through CPS College™, kaizen facilitation, and structured coaching.
- Build and mentor a high-performing network of Lean facilitators and CI practitioners across the organization.
- Governance & Performance Management
- Develop and execute CI governance frameworks to monitor Lean maturity, audit compliance, and ROI of transformation initiatives.
- Lead monthly reviews of departmental CI Annual Plans, ensuring adherence to goals and providing strategic intervention when necessary.
- Innovation & Best Practice Sharing
- Promote cross-functional and cross-site knowledge sharing of Lean best practices, tools, and success stories.
- Support new product introductions with pre-launch and post-launch Kaizen and process optimization initiatives.
- Stakeholder Engagement & Communication
- Build strong partnerships with senior stakeholders and serve as a trusted advisor to executive leadership on CI-related decisions.
- Present CI strategies, results, and business cases to leadership teams and corporate forums.
- Bachelor’s degree required; Master’s degree (e.g., MBA, Operations, or Engineering discipline) strongly preferred.
- Minimum 10 years of progressive experience leading Lean and Continuous Improvement efforts across business functions.
- Proven track record of driving enterprise-wide or business-unit-wide transformation and achieving measurable results.
- Deep expertise in Lean principles, Kaizen methodology, and business process reengineering.
- Strong executive presence and ability to influence and communicate with senior leadership.
- Exceptional facilitation, coaching, and change leadership skills.
- Experience working in a matrixed, cross-functional, and global organization preferred.
- Willingness and ability to travel up to 75%, including international travel as needed.
This position offers a hybrid work arrangement from either our Calgary or St. Thomas location and requires up to 75% travel, which may include international destinations
This position plays a critical role in advancing Cornerstone’s operational excellence journey and requires a highly motivated, strategic thinker who can inspire others, lead by example, and deliver sustainable results.
Additional Information
Cornerstone Building Brands Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.
Expert, Business Process Optimization
Posted today
Job Viewed
Job Description
Job Description
Was wir bieten:
Bei Magna erwartet dich ein spannendes und dynamisches Arbeitsumfeld, in dem du dazu beitragen kannst, marktführende Automobiltechnologien zu entwickeln. Wir investieren in unser Personal und bieten ihm die Unterstützung und Ressourcen, die es benötigt, um erfolgreich zu sein. Als Mitglied unseres globalen Teams erwarten dich aufregende und vielfältige Aufgaben sowie ein breites Spektrum an Entwicklungsmöglichkeiten. Wir sind nämlich der Meinung, dass dein Karrierepfad genauso individuell sein sollte wie du selbst.
Job descriptions may display in multiple languages based on your language selection.
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:
Mission of the Position:
The Expert, Business Process Optimization position will work with key stakeholders to conduct in-depth analysis of existing business processes and identify opportunities for improvement and optimization. The position will recommend, support and/or lead the design, development, and implementation of strategies to streamline processes and improve efficiency and will use data and metrics to measure the effectiveness of process improvements. This role may act as a work stream lead on key strategic projects and in collaboration with cross-functional teams.
Key Responsibilities:
- Conduct operational and statistical studies to identify current states and potential areas for process simplification, standardization, and optimization.
- Lead in planning and execution for business process optimization projects. These may include but are not limited to domains such as Quoting, EHS management, Expense management, Value Analysis/Value Engineering (VA/VE), front office digitalization, Continuous Integration / Continuous Delivery (CI/CD) pipelines, logistics planning, Objectives and Key Results (OKRs), Engineering Change management, procure to pay process, and other similar projects.
- Interview key stakeholders and develop detailed end-to-end process maps, identifying roles and resources required.
- Utilize data to recommend and implement optimization strategies for business processes, enhancing productivity and reducing inefficiencies.
- Expertly use software tools such as MS Office, MS Teams, BPMN2 Software, Visio or other visualization software, Power BI, Adobe Photoshop, Illustrator to expedite these tasks.
- Collaborate with various teams to facilitate the implementation of optimized processes, designing and implementing operational models to improve efficiency.
- Monitor process effectiveness to ensure consistency, refining processes as required, and developing measurable metrics to evaluate improvements.
- Prepare and present reports to management outlining findings and actionable recommendations based on data-driven insights.
- Train staff on new processes, standards, and changes, ensure compliance through auditing.
- Use visual, statistical methods or empirically founded decision-making tactics to conceptualize and execute experiments and demonstrate potential enhancement benefits.
- Follow Magna's Code of Conduct and Ethics and related compliance policies.
- Additional duties and responsibilities as assigned.
Requirements and Qualifications:
- Bachelor's degree in business, Statistics, Operations Research, Computer Science, Engineering, or a related field.
- Minimum 8 years of relevant work experience as a Lean Practitioner, Process Analyst, Business Analyst, Project/Program Manager, or a similar role.
- Expertise in process mapping, data gathering and analysis, and business process optimization techniques.
- Experience with methods such as Kaizen, Lean, 5S, and Six Sigma is an asset.
- Experience in data mining, business intelligence tools (e.g. MS Power BI, Grafana, etc.) and cloud data frameworks.
- Demonstrated proficiency in machine learning and operations research, along with strong mathematical abilities encompassing statistics and algebra.
- Knowledge of programming languages including R, node.js, SQL, and Python. Familiarity with other programming languages is an asset
- Knowledge of project management methodologies like Waterfall and Agile is an asset.
- Excellent problem-solving, analytical, and project management skills.
- Strong written and verbal communication skills.
- Self-motivated and driven, with the ability to identify high-value opportunities, gain information, develop understanding, and engage in the implementation.
- Proficiency in using software tools like MS Office, MS Teams, BPMN2 Software, Visio or other visualization software, Power BI, Adobe Photoshop, Illustrator.
Magna Standards:
- Practice and maintain integrity while following Magna's Charter and Constitution.
- Follow Magna's Code of Conduct and Ethics and related compliance policies.
- Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
- Drive the development of new technologies to improve quality, efficiency and reduce cost.
- Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
- Health & Safety responsibilities:
- Understands and enforces Environmental, Health & Safety policies, procedures and rules.
- Involved in accident / incident investigation, reporting and corrective actions.
- Reviews safety incidents, memos, etc. with employees.
- Train new employees.
- Correct unsafe acts and conditions.
- Ensure use of appropriate Personal Protective Equipment (PPE).
- Assess employee safety performance as part of performance appraisal.
- Create a positive work environment by demonstrating and sharing functional/technical knowledge.
- Develop and maintain a responsive and cooperative working relationship with internal and external customers.
- Treat everyone with dignity, trust and respect.
- Complete additional duties and responsibilities as assigned.
- Comply with Magna's information and data protection policies.
Further Information: Work Environment
Office environment: 10-20% Travel required to Magna production locations.
While working in production environments, the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain
ServiceNow Business Process Consultant
Posted 5 days ago
Job Viewed
Job Description
Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.
Responsibilities:
- Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.
Requirements:
- 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow certifications in CSM or related modules.
Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)
ServiceNow Business Process Consultant
Posted 5 days ago
Job Viewed
Job Description
Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.
Responsibilities:
- Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.
Requirements:
- 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow certifications in CSM or related modules.
Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)
ServiceNow Business Process Consultant
Posted 5 days ago
Job Viewed
Job Description
Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.
Responsibilities:
- Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.
Requirements:
- 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow certifications in CSM or related modules.
Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)
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ServiceNow Business Process Consultant
Posted 5 days ago
Job Viewed
Job Description
Alldus is hiring on behalf of a leading Canadian organization for an experienced ServiceNow Business Process Consultantwith deep expertise in Customer Service Management. This is a high-impact opportunity to help optimize customer service and field service workflows on the ServiceNow platform across Canada.
Responsibilities:
- Analyze Canadian business requirements and translate them into optimized ServiceNow CSM workflows.
- Partner with stakeholders nationwide to streamline and improve field service operations.
- Develop detailed process maps, documentation, and functional specifications.
- Recommend strategic ServiceNow CSM configurations and automation approaches.
- Support change management initiatives, including end-user training and knowledge transfer sessions tailored to Canadian teams.
Requirements:
- 3+ years of hands-on experience with ServiceNow CSM and business process consulting.
- Demonstrated knowledge of field service workflows and industry best practices.
- Strong analytical, documentation, and stakeholder engagement skills.
- Experience collaborating with ServiceNow developers and solution architects in cross-functional environments.
- ServiceNow certifications in CSM or related modules.
Location: Open to candidates across Canada (remote or hybrid, depending on project requirements)