125 Av Specialist jobs in Canada

Job ID: AR-224

Posting Status: Upcoming AV Support Roles

Job Title: Audio Visual Technician

Closing Date: October 19, 2025 2:00 p.m. (EST)

Location: Toronto, Ontario (Hybrid On-Site)

Employment Type: Contract Role (Aliant Resources)

Salary: $33 - $39 per hour

All contractors must be incorporated.

"Bring your AV expertise to support high-profile events, council meetings, and corporate communications. Join a dynamic technology team serving a major organization."

About the Role

We are hiring an Audio Visual Technician to set up, operate, and maintain AV systems across multiple facilities, including council chambers, community centers, and corporate spaces. This role involves live streaming, event production, troubleshooting AV systems, and providing staff training.

Key Responsibilities

• Set up and operate AV systems , video conferencing solutions, and live streaming platforms.
• Support council and committee meetings , special events, and press conferences.
• Troubleshoot and repair AV equipment and maintain inventory.
• Deliver staff training sessions on AV systems.
• Assist in AV system installations, vendor coordination, and procurement.
• Support collaboration tools such as Cisco Webex, MS Teams, and Zoom .
• Participate in media production, including video and photography projects.

Must-Have Skills & Qualifications

• Degree or diploma in AV technology, broadcast production , or related field.
• 3–5 years of AV experience in live event production or corporate environments.
• Knowledge of AV control systems (Crestron, AMX), video conferencing, and streaming platforms.
• Experience with broadcast/livestream solutions such as NewTek Tricaster.
• Strong troubleshooting and repair skills for AV systems.
• Proficiency in Cisco Webex, MS Teams, Zoom , and AV networking.
• Valid Class G driver’s license .

Why Join Us

• Opportunity to work on enterprise-scale infrastructure projects .
• Inclusive and equitable work environment.
• Professional development and upskilling opportunities

Diversity Statement

At Aliant Resources, we are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

Accessibility Statement

Aliant Resources is dedicated to making our recruitment process accessible to everyone with or without a disability. We adhere to workplace accessibility standards to ensure that individuals with disabilities can fully participate in employment opportunities. We understand the importance of identifying and removing barriers and we strive to provide an inclusive experience for all candidates.

Workplace Accommodations

We offer workplace accommodations throughout the recruitment process and all aspects of employment consistent with the requirements of the AODA.

If you require workplace accommodations due to a disability, injury, illness, or any other condition that may affect your ability to apply online or perform essential job functions, please reach out to us at Your request will be answered and we will collaborate with you to provide appropriate workplace accommodations as appropriate.

How to Apply

• You must apply online here.
• Your resume should not exceed four (4) pages, in Microsoft Word or PDF format only.

**Position Overview**
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per PSAV Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @PSAV/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
#LI-FA1
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel or client relationship.
**Technical Ability**
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Follow all venue safety requirements and supplier protocols.
**Systems Knowledge**
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- Load, unload, or store gear and equipment, as needed.
- Preparing, labeling, and scanning equipment, as needed.
**Job Qualifications**
- High School Diploma required. Associate degree is preferred
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
- 1 year of customer service or hospitality experience is preferred
- 1 year of audio-visual experience or equivalent in educational environment is preferred
- A valid driver's license is required for team members that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable
- Must be able to lift 50 lbs.
**Competencies**
+ Deliver World Class Service
+ Hospitality
+ Ownership
+ Do The Right Thing
+ Instills Trust
+ Safety Conscious
+ Drive Results
+ Action Oriented
+ See The Big Picture
+ Tech Savvy
+ Value People
+ Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @Encore/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
Hourly Pay Range: $23.38 - $28.65
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Physical Requirements
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of:_ _Continuously, Frequently, Occasionally and Never._
**Physical Requirements**
**Hours Per Day**
**Lifting Requirements**
**Frequency**
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 hours
Lifting 16 - 50 lbs*
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
**Carrying Requirements**
**Frequency**
Bending
2-3 hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs
Never
**Auditory/Visual Requirements**
**Frequency**
**Pushing/Pulling Requirements**
**Frequency**
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
**Warehouse**
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned_ _._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @Encore/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
Hourly Pay Range: $22.70 - $27.81
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
**Physical Requirements**
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of:_ _Continuously, Frequently, Occasionally and Never._
**Physical Requirements**
**Hours Per Day**
**Lifting Requirements**
**Frequency**
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 hours
Lifting 16 - 50 lbs*
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
**Carrying Requirements**
**Frequency**
Bending
2-3 hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs
Never
**Auditory/Visual Requirements**
**Frequency**
**Pushing/Pulling Requirements**
**Frequency**
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
**Warehouse**
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned_ _._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @Encore/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
Hourly Pay Range: $22.70 - $27.81
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
**Physical Requirements**
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of:_ _Continuously, Frequently, Occasionally and Never._
**Physical Requirements**
**Hours Per Day**
**Lifting Requirements**
**Frequency**
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 hours
Lifting 16 - 50 lbs*
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
**Carrying Requirements**
**Frequency**
Bending
2-3 hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs
Never
**Auditory/Visual Requirements**
**Frequency**
**Pushing/Pulling Requirements**
**Frequency**
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
**Warehouse**
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned_ _._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

**Position Overview**
A Event Audio Visual Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
**Key Job Responsibilities**
**Equipment Operation**
+ Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
**Customer Service**
+ Strives to exceed the expectations and needs of internal and external customers.
+ Maintains a positive relationship with all clients through effective communication.
+ Meets with guests on site to ensure that their needs are met and the equipment setup is working properly.
+ Monitors events and checks in on customers throughout the day.
+ Understands and fosters the hotel/client relationship.
**Technical Ability**
+ Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
+ Handles equipment challenges and changes in a timely and professional manner.
**Systems Knowledge**
+ Understands company processes, follows procedures and completes systems entry and paperwork accurately.
+ Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
+ Increases revenue by utilizing floor up-selling techniques.
+ Works with clients to finalize invoices.
+ Completes order entries in Navigator, as needed.
**Job Qualifications**
+ High School Diploma required. Associate's degree is preferred.
+ Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix ( or @Encore/HR/Global Learning).
+ 1 year of customer service or hospitality experience is preferred.
+ 1 year of audio visual experience or equivalent in educational environment is preferred.
+ A valid driver's license is required for team members that may operate Company vehicles.
+ Additional DOT requirement may need to be met if applicable.
**Competencies**
+ Ownership
+ Hospitality
+ Professionalism
+ Responsiveness
+ Safety Conscious
+ Action Oriented
+ Tech Savvy
+ Ensures Accountability
Hourly Pay Range: $22.70 - $27.81
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
**Physical Requirements**
_Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequency options consist of:_ _Continuously, Frequently, Occasionally and Never._
**Physical Requirements**
**Hours Per Day**
**Lifting Requirements**
**Frequency**
Sitting
2-3 hours
Lifting 0 - 15 lbs*
Continuously
Standing
4-5 hours
Lifting 16 - 50 lbs*
Frequently
Walking
4-5 hours
Lifting 51 - 100 lbs (2+ persons)
Occasionally
Stooping
2-3 hours
Lifting Over 100 lbs (2+ persons)
Occasionally
Crawling
2-3 hours
Kneeling
2-3 hours
**Carrying Requirements**
**Frequency**
Bending
2-3 hours
Carrying 0 - 15 lbs*
Continuously
Reaching (above your head)
2-3 hours
Carrying 16 - 50 lbs*
Frequently
Climbing
0-1 hours
Carrying 51 - 100 lbs (2+ persons)
Occasionally
Grasping
4-5 hours
Carrying Over 100 lbs
Never
**Auditory/Visual Requirements**
**Frequency**
**Pushing/Pulling Requirements**
**Frequency**
Close Vision
Continuously
Pushing/Pulling 0 - 15 lbs*
Continuously
Distance Vision
Continuously
Pushing/Pulling 16 - 50 lbs*
Frequently
Color Vision
Frequently
Pushing/Pulling 51 - 100 lbs*
Frequently
Peripheral Vision
Occasionally
Pushing/Pulling Over 100 lbs
Occasionally
Depth Perception
Frequently
*Identifies the physical requirements that team members perform without assistance.
Hearing
Continuously
**Work Environment**
**Hotel**
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
**Warehouse**
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by ENCORE based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
_The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned_ _._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
- Strives to exceed the expectations and needs of internal and external customers.
- Maintains a positive relationship with all clients through effective communication.
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
- Monitors events and checks in on customers throughout the day.
- Understands and fosters the hotel or client relationship.
Technical Ability
- Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
- Handles equipment challenges and changes in a timely and professional manner.
- Follow all venue safety requirements and supplier protocols.
Systems Knowledge
- Understands company processes, follows procedures and completes systems entry and paperwork accurately.
- Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
- Increases revenue by utilizing floor up-selling techniques.
- Works with clients to finalize invoices.
- Completes order entries in Navigator, as needed.
- Load, unload, or store gear and equipment, as needed.
- Preparing, labeling, and scanning equipment, as needed.
Job Qualifications
- High School Diploma required. Associate degree is preferred
- Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
- 1 year of customer service or hospitality experience is preferred
- 1 year of audio-visual experience or equivalent in educational environment is preferred
- A valid driver's license is required for team members that may operate Company vehicles
- Additional DOT requirement may need to be met if applicable
- Must be able to lift 50 lbs.
Competencies
Deliver World Class Service
- Hospitality
- Ownership
Do The Right Thing
- Instills Trust
- Safety Conscious
Drive Results
- Action Oriented
See The Big Picture
- Tech Savvy
Value People
- Communicates Effectively
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ( Pay Range: $21-$23
The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.