66 Azure Support Specialist jobs in Canada

Job Description

RQ09578 - Sr. Oracle Cloud Specialist Fusion Cloud

Downtown, Toronto

Hybrid: 3 Days onsite / 2 days remote

Contract (6 months, possible extension)

Vacancies: 3

Must-Haves:

• Hands-on experience with at least 3 full-cycle Fusion Cloud Sourcing and procurement Contracts implementation.
• Understanding of security roles and permissions to ensure proper access control and data security.
• Understanding of integrating Oracle Fusion Cloud Financials with Oracle EBS, leveraging Oracle Integration Cloud .
• Strong knowledge in Integration with iSupplier Portal and Purchasing especially from Cloud to EBS.
• Experience in managing sourcing events (RFIs, RFQs, Auctions).

Nice-to-Have:

• Public sector experience

Job Description

Description

An Oracle Fusion Cloud Sourcing and Contracts consultant is expected to deliver various outcomes and contributions throughout the project lifecycle. Some key deliverables include:

1. Business Requirements: Understanding and documenting the business requirements to configure Oracle Fusion Sourcing and contracts accordingly.

2. Mapping and Configuration: Setting up modules to align with the business processes and needs.

3. Implementation: Assisting in the implementation process, which involves data migration, testing, and ensuring a smooth transition to the new system.

4. Training and Documentation: Providing training sessions and creating documentation according to oracle implementation methodology.

SkillsExperience and Skill Set Requirements

Mandatory Requirements: Hands-on experience with at least 3 full cycle Fusion Cloud Sourcing and procurement Contracts implementation.

1. Core Functional Skills: 50%

- Hands-on with at least 3-4 full cycle Fusion Cloud Sourcing and procurement Contracts implementation.

- Strong understanding of procurement processes and best practices.

- Experience in managing sourcing events (RFIs, RFQs, Auctions).

- Experience in authoring, approving, and managing procurement contracts.

- Experience in Contract Terms Library, Clause Management, and Contract Fulfillment

- Experience in Supplier Management such as negotiations, evaluation processes etc.

- Experience in Approval workflow setup (BPM rules for sourcing and contracts)

- Strong knowledge in Integration with iSupplier Portal and Purchasing especially from Cloud to EBS.

- Knowledge of related modules like Purchasing, Self Service Procurement, and Supplier Qualification Management.

2. Technical skills: 30%

- Understanding of security roles and permissions to ensure proper access control and data security.

- Understanding of integrating Oracle Fusion Cloud Financials with Oracle EBS, leveraging Oracle Integration Cloud.

- Experience in technical enhancements to fusion cloud including reports and interfaces.

3. Project Management: 20%

- Ability to work, manage and prioritize tasks effectively, work within project timelines and provide status update.

- Experience in Agile or waterfall delivery experience.

Must Haves:

Hands-on experience with at least 3 full cycle Fusion Cloud Sourcing and procurement Contracts implementation. - MUST HAVE

Hands-on with at least 3-4 full cycle Fusion Cloud Sourcing and procurement Contracts implementation. - MUST HAVE

Understanding of security roles and permissions to ensure proper access control and data security.

Understanding of integrating Oracle Fusion Cloud Financials with Oracle EBS, leveraging Oracle Integration Cloud.

Strong knowledge in Integration with iSupplier Portal and Purchasing especially from Cloud to EBS.

Experience in managing sourcing events (RFIs, RFQs, Auctions).

RQ09578 - Sr. Oracle Cloud Specialist Fusion Cloud

Downtown, Toronto

Hybrid: 3 Days onsite / 2 days remote

Contract (6 months, possible extension)

Vacancies: 3 

Must-Haves:

• Hands-on experience with at least 3 full-cycle Fusion Cloud Sourcing and procurement Contracts implementation. 
• Understanding of security roles and permissions to ensure proper access control and data security.
• Understanding of integrating Oracle Fusion Cloud Financials with Oracle EBS, leveraging Oracle Integration Cloud .
• Strong knowledge in Integration with iSupplier Portal and Purchasing especially from Cloud to EBS.
• Experience in managing sourcing events (RFIs, RFQs, Auctions).

Nice-to-Have:

• Public sector experience

The CYBER SECURITY Specialist is responsible for managing processes and technologies to defend and protect BRP’s systems and information assets against cyber-attack and adversaries. This critical role requires a detailed understanding of cyber security and in-depth knowledge of Endpoint, Networking, Cloud technologies and Identity; especially in the context CSPM (cloud security posture management) of logging pipelines, observability, and detection engineering know-how to protect such assets in preparation for increasing complexity and emerging threats.
Your main tasks will be detection mechanisms that provide comprehensive coverage of know CLOUD SECURITY threats but also build custom CLOUD ASSETS based detections to tackle new threats.
YOU’LL HAVE THE OPPORTUNITY TO:

• Drive and lead deployment, ongoing orchestration and operationalization of cyber security services and products to drive implementation of new Threat Detection Controls within the framework of a threat-informed defense strategy for CLOUD ASSETS with main focus on Azure and GCP.
• Lead the design and execution of the enterprise security operations processes, procedures, and playbooks as it pertains to CSPM, CWPP, Containers.
• Manage and monitor:
  • cloud resource entitlements to reduce access risks,
  • cyber tooling output and conduct spot checks for accuracy,
  • cloud configurations to ensure compliance with security best practices (e.g., AWS, Azure, Google Cloud).
• Manage detection engineering security operations projects, including process improvement and technology investment in the CLOUD.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats
• Manage technical aspects of BRP’s cyber technology providers in order to make sure BRP Cyber tech stack is providing all the necessary detective protections.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats. Stay current with industry trends, emerging threats, and new technologies to ensure the effectiveness of the detection and response capabilities.
• Respond to monitoring alerts according to defined playbooks and procedures.
• Implement least-privilege access policies and ensure compliance with identity and access management (IAM) standards. Detect and remediate any identity anomalies in cloud environments.
• Implement automated tools to maintain a robust security postur
  

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Excellent Azure Security, Microsoft CSPM, GCP skillset with hands-on experience. AWS experience is an asset. Hands-on experience with CSPM, CWP, CIEM, and CNAPP tools.
• Certifications such as AWS Certified Security - Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer. Any of GIAC range of certs
• Experience with PKI
• Experience with Modern Authentication Technologies such as OAuth2, OpenID Connect and SAML 2.0
• Experience with infrastructure as code tools, such as Hashicorp Terraform.
• Experience with CI/CD pipelines (re: automation).
• Good understanding of Identity (IAM/PAM) in the context of Cloud Security as well as on prem assets (AD, Entra ID)
• Bachelor’s degree in information technology, security, or similar computer-related field of study and 5+ years of information security experience
• Experience of Cloud security services/tools deployment and orchestration technologies
• In-depth familiarity with workflow tools and ability to develop and improve tools/processes
• Solid knowledge of incident response methodologies, best practices and routines
• Skilled at identifying various types of events and incidents and applying the right response framework for each (i.e. information mishandling, security vulnerability, system exploit, malware infection, etc.)
• Medium to advanced understanding of IOC’s, Cyber Kill Chain, MITRE ATT&CK and preventive and detective technical controls.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results

• Generous paid time away

• Pension plan

• Collective saving opportunities

• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule

• A summer schedule that varies by department and location

• Holiday season shutdown

• Educational resources

• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid

The CYBER SECURITY Specialist is responsible for managing processes and technologies to defend and protect BRP’s systems and information assets against cyber-attack and adversaries. This critical role requires a detailed understanding of cyber security and in-depth knowledge of Endpoint, Networking, Cloud technologies and Identity; especially in the context CSPM (cloud security posture management) of logging pipelines, observability, and detection engineering know-how to protect such assets in preparation for increasing complexity and emerging threats.
Your main tasks will be detection mechanisms that provide comprehensive coverage of know CLOUD SECURITY threats but also build custom CLOUD ASSETS based detections to tackle new threats.
YOU’LL HAVE THE OPPORTUNITY TO:

• Drive and lead deployment, ongoing orchestration and operationalization of cyber security services and products to drive implementation of new Threat Detection Controls within the framework of a threat-informed defense strategy for CLOUD ASSETS with main focus on Azure and GCP.
• Lead the design and execution of the enterprise security operations processes, procedures, and playbooks as it pertains to CSPM, CWPP, Containers.
• Manage and monitor:
  • cloud resource entitlements to reduce access risks,
  • cyber tooling output and conduct spot checks for accuracy,
  • cloud configurations to ensure compliance with security best practices (e.g., AWS, Azure, Google Cloud).
• Manage detection engineering security operations projects, including process improvement and technology investment in the CLOUD.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats
• Manage technical aspects of BRP’s cyber technology providers in order to make sure BRP Cyber tech stack is providing all the necessary detective protections.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats. Stay current with industry trends, emerging threats, and new technologies to ensure the effectiveness of the detection and response capabilities.
• Respond to monitoring alerts according to defined playbooks and procedures.
• Implement least-privilege access policies and ensure compliance with identity and access management (IAM) standards. Detect and remediate any identity anomalies in cloud environments.
• Implement automated tools to maintain a robust security postur
  

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Excellent Azure Security, Microsoft CSPM, GCP skillset with hands-on experience. AWS experience is an asset. Hands-on experience with CSPM, CWP, CIEM, and CNAPP tools.
• Certifications such as AWS Certified Security - Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer. Any of GIAC range of certs
• Experience with PKI
• Experience with Modern Authentication Technologies such as OAuth2, OpenID Connect and SAML 2.0
• Experience with infrastructure as code tools, such as Hashicorp Terraform.
• Experience with CI/CD pipelines (re: automation).
• Good understanding of Identity (IAM/PAM) in the context of Cloud Security as well as on prem assets (AD, Entra ID)
• Bachelor’s degree in information technology, security, or similar computer-related field of study and 5+ years of information security experience
• Experience of Cloud security services/tools deployment and orchestration technologies
• In-depth familiarity with workflow tools and ability to develop and improve tools/processes
• Solid knowledge of incident response methodologies, best practices and routines
• Skilled at identifying various types of events and incidents and applying the right response framework for each (i.e. information mishandling, security vulnerability, system exploit, malware infection, etc.)
• Medium to advanced understanding of IOC’s, Cyber Kill Chain, MITRE ATT&CK and preventive and detective technical controls.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results

• Generous paid time away

• Pension plan

• Collective saving opportunities

• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule

• A summer schedule that varies by department and location

• Holiday season shutdown

• Educational resources

• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid

The CYBER SECURITY Specialist is responsible for managing processes and technologies to defend and protect BRP’s systems and information assets against cyber-attack and adversaries. This critical role requires a detailed understanding of cyber security and in-depth knowledge of Endpoint, Networking, Cloud technologies and Identity; especially in the context CSPM (cloud security posture management) of logging pipelines, observability, and detection engineering know-how to protect such assets in preparation for increasing complexity and emerging threats.
Your main tasks will be detection mechanisms that provide comprehensive coverage of know CLOUD SECURITY threats but also build custom CLOUD ASSETS based detections to tackle new threats.
YOU’LL HAVE THE OPPORTUNITY TO:

• Drive and lead deployment, ongoing orchestration and operationalization of cyber security services and products to drive implementation of new Threat Detection Controls within the framework of a threat-informed defense strategy for CLOUD ASSETS with main focus on Azure and GCP.
• Lead the design and execution of the enterprise security operations processes, procedures, and playbooks as it pertains to CSPM, CWPP, Containers.
• Manage and monitor:
  • cloud resource entitlements to reduce access risks,
  • cyber tooling output and conduct spot checks for accuracy,
  • cloud configurations to ensure compliance with security best practices (e.g., AWS, Azure, Google Cloud).
• Manage detection engineering security operations projects, including process improvement and technology investment in the CLOUD.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats
• Manage technical aspects of BRP’s cyber technology providers in order to make sure BRP Cyber tech stack is providing all the necessary detective protections.
• Conduct research within the fields of Security Observability, Vulnerability, Cloud and Container security to develop new strategies and execute deliveries to protect against threats. Stay current with industry trends, emerging threats, and new technologies to ensure the effectiveness of the detection and response capabilities.
• Respond to monitoring alerts according to defined playbooks and procedures.
• Implement least-privilege access policies and ensure compliance with identity and access management (IAM) standards. Detect and remediate any identity anomalies in cloud environments.
• Implement automated tools to maintain a robust security postur
  

YOU’LL THRIVE IN THIS ROLE IF YOU HAVE THE FOLLOWING SKILLS AND QUALITIES:

• Excellent Azure Security, Microsoft CSPM, GCP skillset with hands-on experience. AWS experience is an asset. Hands-on experience with CSPM, CWP, CIEM, and CNAPP tools.
• Certifications such as AWS Certified Security - Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer. Any of GIAC range of certs
• Experience with PKI
• Experience with Modern Authentication Technologies such as OAuth2, OpenID Connect and SAML 2.0
• Experience with infrastructure as code tools, such as Hashicorp Terraform.
• Experience with CI/CD pipelines (re: automation).
• Good understanding of Identity (IAM/PAM) in the context of Cloud Security as well as on prem assets (AD, Entra ID)
• Bachelor’s degree in information technology, security, or similar computer-related field of study and 5+ years of information security experience
• Experience of Cloud security services/tools deployment and orchestration technologies
• In-depth familiarity with workflow tools and ability to develop and improve tools/processes
• Solid knowledge of incident response methodologies, best practices and routines
• Skilled at identifying various types of events and incidents and applying the right response framework for each (i.e. information mishandling, security vulnerability, system exploit, malware infection, etc.)
• Medium to advanced understanding of IOC’s, Cyber Kill Chain, MITRE ATT&CK and preventive and detective technical controls.

ACKNOWLEDGING THE POWER OF DIVERSITY

BRP is dedicated to nurturing a culture that invites, connects, and propels the ambitions of people of all backgrounds, profiles, beliefs and experiences. Ultimately, the diversity and uniqueness of our people fuel our ingenuity and set the course for the path ahead!

For this reason, we value diversity and we strive to always push each other forward to build an inclusive workplace where every employee feels like they belong, where they can grow and find meaning.

AT BRP, WHEN WE TALK ABOUT BENEFITS, WE GO ALL IN.

Let’s start with a strong foundation - You want it, we have it:

• Annual bonus based on the company’s financial results

• Generous paid time away

• Pension plan

• Collective saving opportunities

• Industry leading healthcare fully paid by BRP

What about some feel good perks:

• Flexible work schedule

• A summer schedule that varies by department and location

• Holiday season shutdown

• Educational resources

• Discount on BRP products

WELCOME TO BRP

We’re a world leader in recreational vehicles and boats, creating innovative ways to move on snow, water, asphalt, dirt and even in the air. Headquartered in the Canadian town of Valcourt, Quebec, our company is rooted in a spirit of ingenuity and intense customer focus. Today, we operate manufacturing facilities in Canada, the United States, Mexico, Finland, Australia and Austria, with a workforce made up of close to 16,500 spirited people, all driven by the deeply held belief that at work, as with life itself, it’s not about the destination: It’s about the journey.
#LI-Hybrid

Job Description

La dynamique de votre équipe :

Cloud Operations Support est une petite équipe responsable du support, de la surveillance, du déploiement et de l’exploitation de l’un des produits cloud de Genetec. L’équipe collabore étroitement avec une équipe de développement dédiée, qui conçoit les outils nécessaires à nos opérations. Nous faisons également partie du groupe Core Platform, qui développe l’infrastructure du produit phare de Genetec : Security Center. Cette collaboration étroite favorise une dynamique proactive et crée une atmosphère de travail stimulante et enrichissante.

Nous sommes une équipe de quatre spécialistes des opérations dévoués, fiers de la qualité de nos services, sachant qu’ils contribuent directement à la sécurité physique de nos clients.

En nous rejoignant, vous découvrirez une équipe engagée à vous accompagner vers la réussite à chaque étape. Bien que certaines périodes puissent être intenses, la résolution de problèmes complexes procure un réel sentiment d’accomplissement.

Vous intégrerez un environnement hautement collaboratif, où le partage des connaissances et des idées fait partie du quotidien.

Votre journée en un coup d'oeil :

• Effectuer les déploiements cloud et automatiser les tâches d'administration système à l'aide de scripts et d'outils développés et maintenus en interne.
• Aider l’équipe à tester et reproduire les problèmes rencontrés par les clients.
• Travailler en étroite collaboration avec l’équipe de développement pour concevoir et créer des outils internes.
• Gérer et maintenir les ressources cloud.
• Participer à la mise en service des services cloud selon les commandes clients.
• Diagnostiquer et résoudre quotidiennement les problèmes logiciels, y compris lors des périodes de garde mensuelles en dehors des heures ouvrables.
• Rédiger et maintenir la documentation technique, les supports de transfert de connaissances sur les problèmes récurrents, et des articles sur les services cloud de Genetec.
• Dépanner et résoudre les problèmes liés aux services cloud de Genetec et, si nécessaire, les escalader auprès des fournisseurs.

Ce qui fait de vous un excellent candidat :

• Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)
• Bonne connaissance du logiciel Security Center
• Excellentes capacités d’analyse et de résolution de problèmes
• Fait preuve d’autonomie et d’initiative
• Capacité à gérer plusieurs tâches, à travailler de manière itérative, à ajuster les priorités et orienté(e) vers les résultats Fort sens de l’urgence, avec le désir constant d’apprendre et d’évoluer au rythme du logiciel
• Solides compétences en communication écrite et orale
• Esprit d’équipe et engagement envers les objectifs communs
• Expérience en service client et en support technique

Votre expertise technique :

• Bonnes compétences en dépannage du logiciel Security Center
• Connaissance de PowerShell ou d’un autre langage de script
• Excellente compréhension des principes de réseau et des protocoles IP (DNS, DHCP, VLAN, TCP/IP, NTP, etc.)
• Expérience en gestion, configuration et requêtage avec des bases de données Microsoft SQL et Azure SQL

Un atout si vous avez :

• Expérience avec une plateforme de cloud computing (Microsoft Azure)
• Connaissance et expérience des technologies et concepts de virtualisation de serveurs
• Expérience pratique dans la résolution de problèmes liés aux plateformes serveur en environnement cloud

Voilà ce que nous offrons !

• Régime de rémunération attrayant
• Programme de remboursement des frais de formation
• Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
• Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
• Café gratuit à volonté
• Espace de stationnement gratuit pour tous les employés
• Centre d’entraînement sur place

Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!

Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.

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Your team’s dynamic:

Cloud Operations Support is a small team responsible for supporting, monitoring, deploying, and operating one of Genetec’s cloud products. The team works closely with a dedicated development team that builds the tools necessary for our operations. Additionally, we are part of the Core Platform group, which develops the framework for Genetec’s flagship product, Security Center. This close collaboration fosters a proactive dynamic and creates a vibrant and rewarding work atmosphere.

We are a team of four dedicated Operations Specialists who take pride in the quality of our services, knowing they directly contribute to the physical security of our customers.

When you join us, you'll find a team committed to setting you up for success every step of the way. While there will be intense periods, solving complex issues brings a great sense of satisfaction.

You will be introduced into a highly collaborative environment where sharing knowledge and ideas is an ongoing endeavor.

Your day at a glance:

• Perform Cloud deployments and automation of systems administration tasks through creation and maintenance of scripts and tools.
• Assist the team in testing and replicating customer issues
• Work closely with the Development team to help design and build internal tools.
• Maintaining and managing Cloud resources
• Assist in the provisioning cloud services on customer orders.
• Diagnose and resolve software issues daily, including urgent on-call support during monthly off-hours rotations.
• Write and maintain technical documentation, knowledge transfer material on recurring issues and articles on Genetec’s cloud services.
• Troubleshoot and remediate any problems with Genetec’s cloud services and escalate problems to vendors if required.

What makes you a great fit:

• Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
• Good knowledge in Security Center software
• Strong analytical and troubleshooting skills
• Demonstrates both autonomy and initiative
• Able to multitask, work iteratively, adjust work priorities, and is results oriented.
• Strong sense of urgency with a desire to constantly learn and evolve at the same pace as the software
• Strong written and verbal communication skills
• Team player who will work towards meeting team commitments
• Experience in customer service and technical support.

Your technical expertise:

• Good troubleshooting skills of Security Center software
• Knowledge in Powershell or any scripting language
• Excellent knowledge of networking principles and IP protocols. (DNS, DHCP, VLAN, TCP/IP, NTP, etc.)
• Experience managing, configuring and querying with Microsoft SQL Databases and Azure SQL

An asset if you have:

• Experience with Cloud Computing Platform (Microsoft Azure)
• Knowledge and experience with Server Virtualization technology and concepts
• Practical experience with troubleshooting issues related to server platforms in a Cloud environment

Let’s talk perks!

• Attractive compensation package
• Training Tuition Reimbursement Program
• Subsidized meals in our amazing Bistro (Les Cordons Bleus)
• Work-life balance with a flexible working schedule
• Free, unlimited coffee
• Private, free parking for all employees
• Onsite fitness facility with personal trainer

We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!

Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now