5,013 Banking Customer Service jobs in Canada

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues.

The team's responsibility includes but not limited to managing requests related to our customer's Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers.

The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment.

So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you!

Your responsibilities

• Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system
• Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as;
  • Instant Messaging and Directory Management
  • Texting and Voice features the includes managing GR App numbers (Virtual, Hosted & Ported)
  • Enabling WhatsApp services on GR App numbers including Corporate Number onboarding
  • Managing GR app features such as International Feature enablement
  • This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services
• Provide first level GR app Application support and management for our GR App customers including user and license management
• Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App
• Provide beta testing and demo visibility on new releases and services within the Global Relay App Services
• Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
• Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation
• Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
• Act as an escalation point or Point of Contact for both technical and procedural issues related to Support or customer issues

About you

• Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications
• Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment
• Able and willing to work with challenging customers with time constraints
• Able to work in a flexible changing shift

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60,000—$70,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls at the Bonnyville Office.
• Monitor and respond to requests on the crisis chat platform.
• Ensure appropriate coverage for crisis response when required.
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
• Providing appropriate community resources, referral options, and soft transfers to other human service providers.
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
• Assist with special projects and other duties as assigned by the supervisor.

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
• Previous counselling experience in sexual assault preferred.
• Minimum 2-5 years experience in the field of counselling, mental health, or social services.
• Demonstrate ability in written and oral communication.
• Valid driver’s license and reliable transportation.
• Proficient in MS Office, (Outlook, Word, Excel) and case management database.
• Detail-oriented and well organized.
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

WHAT DCSC OFFERS:

• Competitive salary.
• Full health benefits.
• RRSP program.
• Generous paid vacation time.
• Strong focus on staff wellness and work-life balance.
• Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

Job Description

Description de l'entreprise

Spécialiste de l'Expérience Client & Support

Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.

Support Prévente :

• Préqualifier les prospects en comprenant leurs besoins et en déterminant les solutions appropriées.
• Répondre aux demandes des clients par téléphone, e-mail et en personne, en fournissant des informations détaillées sur les produits et des conseils.
• Planifier et coordonner les consultations à domicile pour les clients potentiels.
• Maintenir des enregistrements précis des interactions avec les clients et des prospects dans le système CRM.

Support Après-Vente :

• Fournir un suivi aux clients pour garantir leur satisfaction avec les produits et services.
• Traiter et résoudre tout problème ou préoccupation après-achat, en coordonnant avec les départements concernés si nécessaire.
• Aider les clients avec l'installation des produits et répondre à leurs questions sur l'utilisation.
• Effectuer des enquêtes de satisfaction client pour recueillir des commentaires et améliorer la qualité du service.

Service Client :

• Offrir un service client exceptionnel en comprenant et en répondant aux besoins des clients de manière prompte et efficace.
• Collaborer avec l'équipe de vente pour assurer une expérience client transparente.
• Rester informé sur les connaissances produites et les tendances de l'industrie pour fournir une assistance informée aux clients.

• Diplôme d'études secondaires ou équivalent ; un diplôme universitaire est un plus.
• Expérience avérée dans un rôle de service client ou de support commercial.
• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à gérer plusieurs tâches et à gérer efficacement son temps dans un environnement de travail hybride.
• Maîtrise des systèmes CRM et de la suite Microsoft Office.
• Solides compétences en résolution de problèmes et souci du détail.
• Flexibilité pour travailler à la fois sur le terrain des ventes et dans un environnement de bureau selon les besoins.

Job Description

Lauréat du prix du Meilleur Service Client 2023 dans son entité Marine et de l’Innovateur Digital de l’année 2022, APRIL Canada est un courtier grossiste spécialisé dans l’assurance de dommages. Nous distribuons nos solutions à un réseau de 4 000 courtiers partenaires (B2B) grâce à des produits innovants et sur mesure. Nous proposons une large gamme d’assurances pour particuliers et entreprises, avec des produits flexibles, compétitifs et parfaitement adaptés aux besoins spécifiques des assurés.

Faisant partie du groupe APRIL basé en France, APRIL Canada emploie actuellement 100 personnes réparties entre ses bureaux de Brossard et Toronto. Le groupe, présent à l’international avec plus de 2 700 collaborateurs, se distingue par son expertise en gestion des risques complexes, en particulier pour des segments de niche nécessitant un haut niveau de spécialisation. Nous recherchons actuellement un assistant service support et client. Votre mission consistera à effectuer diverses tâches en support aux souscripteurs.

Veuillez noter que le terme masculin est utilisé dans cette description de poste par souci de simplicité et de lisibilité, et il englobe bien entendu les personnes de tous genres.

Ce que nous attendons de toi pour ce poste :

Le candidat appuiera les souscripteurs dans leurs tâches quotidiennes et travaillera aux côtés d'une superbe équipe, soudée et motivée à offrir à nos courtiers un service client hors du commun. Le candidat que nous recherchons se reconnaîtra dans nos valeurs : faire confiance, oser, innover et faire simple. Ce poste est basé à notre siège social de Brossard sur le Boulevard Lapinière et est également facilement accessible en transport en commun.

Tes tâches incluront :

• Effectuer les suivis d’informations manquantes auprès de nos courtiers
• Traiter le flux de documents et les classer dans nos dossiers électroniques
• Assister les souscripteurs avec les avenants, renouvellements et les nouvelles affaires
• Maintenir des relations d’affaires positives avec nos courtiers
• Gérer la boite courriel générale
• Faire le suivi des divers documents administratifs et informations manquantes pour compléter les dossiers avec nos courtiers.

Ce poste est pour toi si tu as :

• Une formation ou expérience professionnelle pertinente au poste
• Une connaissance de Policy Works (un atout)
• Une excellente connaissance de la suite Office (Excel, Outlook, Word)
• Une bonne compréhension de l’anglais, puisque le poste exige de répondre à des appels anglophones et certains courriels pour les clients hors Québec
• Un dynamisme et un très bon esprit d’équipe
• Une très bonne discipline dans l’organisation de ton travail et des échéanciers.

Chez APRIL, nos valeurs se vivent au quotidien ; voici celles qui te permettront de te sentir bien chez nous :

• L’humain est au cœur de toutes nos actions. Nous faisons confiance aux employés.
• L’esprit d’équipe est très important. Nous nous aidons et nous nous respectons. Les forces de l’un comblent les faiblesses de l’autre. Quand l’un d’entre nous gagne, nous gagnons tous.
• L’intrapreneuriat est fortement encouragé. Les postes se définissent en fonction des employés.
• Nous remettons en question les façons de faire pour aller plus loin.
• Nous avons une politique de portes ouvertes : les directeurs sont toujours à l’écoute et la coopération entre équipes est encouragée.

Travailler chez APRIL, c’est « payant » :
• Reconnu comme l’un des meilleurs employeurs dans le secteur de l’assurance par Top Insurance Workplace 2022, nous offrons à nos collaborateurs un grand nombre d’avantages :
• Horaire de travail flexible (35 h par semaine) ainsi que des possibilités de télétravail. Conciliation travail/famille au cœur du modèle de l’entreprise.
• Programme d'avantages sociaux compétitifs, incluant l'assurance collective, programme d’aide aux employés et télémédecine pour les employés et leurs familles.
• Prime d'encouragement à l'épargne (REER collectif, 2,5 % de participation employeur).
• Intéressement (programme de participations aux bénéfices) pour tous les employés dès la première année.
• Offre de formation continue, possibilité de formation payée par l’employeur.
• Équipement au bureau comme à la maison.
• Stationnement gratuit.
• Salaire compétitif.
• 3 semaines de vacances dès la 1ère année ainsi que 5 congés mobiles par année, une journée de bénévolat par année, deux jours offerts pendant les fêtes de Noël, ainsi qu’une journée offerte pour la fête d’anniversaire.

Si l’aventure APRIL te tente, postule sans hésiter auprès des ressources humaines.