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Job Description

Salary: $50,000 - $70, 000

Join the Muskoka Lumber Team in Port Carling!

Are you passionate about building materials and love helping people find the right solutions for their projects? Muskoka Lumber, a trusted supplier in the region, is looking for an enthusiastic and knowledgeable Customer Service and Sales Associate to join our Port Carling location.

In this fast-paced, hands-on role, your expertise in lumber and building products will help guide contractors, builders, and DIYers to success. We pride ourselves on delivering top-tier customer service, professional guidance, and a friendly, down-to-earth shopping experience.

Key Responsibilities:

As a Customer Service & Sales Associate at Muskoka Lumber, you'll be the face of our operationensuring every customer leaves satisfied and ready to build.

• Greet and assist customers with professionalism and enthusiasm
• Assist customers and provide advice on quantities and types of building materials needed
• Create and process accurate sales orders for fulfillment
• Handle in-person, phone, and email inquiries with efficiency and courtesy
• Troubleshoot concerns and escalate feedback to management where appropriate
• Conduct periodic inventory counts and help maintain accurate stock levels
• Restock shelves and merchandise products to ensure an organized shopping experience
• Maintain a clean, safe, and efficient work environmentyard and sales floor, as required
• Participate in all training opportunities and contribute to a supportive team culture
• Stay current with product knowledge and industry trends

What you bring:

At Muskoka Lumber, we value more than just experiencewere looking for someone who takes pride in their work, connects easily with customers, and isnt afraid to roll up their sleeves. If that sounds like you, youll feel right at home here. Required skills, abilities and attributes:

• Strong customer service mindset with a friendly, professional approach
• Quick-thinking problem solver who stays composed in a fast-paced environment
• Experience with retail POS systemsBiz Track software familiarity is a strong asset
• Knowledge of lumber grades, building materials, and their applications
• Comfortable with technology, including email, phone systems, and day-to-day computer tasks
• Reliable and punctual, with a strong work ethic and hands-on attitude
• Excellent communication skills and a collaborative, team-first spirit
  

Why Youll Love Working with Us:

We know the value of hard workand we make sure its rewarded in ways that matter, both on the job and at home:

• No weekend shifts Enjoy your time off with a reliable Monday to Friday schedule
• Standard daytime hours Predictable work hours that support a balanced lifestyle
• Enjoy work-life balance Muskoka Lumber stores are closed on most (if not all) statutory holidays, giving you more time for family, rest, and personal pursuits.
• Holiday break We close our stores over the Christmas season so you can spend time with family. Use your vacation days with no formal request needed.
• Staff discounts Save on building materials and supplies with exclusive employee pricing
• Health & wellness benefits Including comprehensive dental, vision, and life insurance coverage
• Supportive team culture Friendly coworkers, hands-on training, and a leadership team that listens
• Room to grow We love to promote from within and support you as your skills evolve
• Staff events & engagement activities BBQs, team lunches, seasonal celebrations, giveaways and more to keep work fun and connected
• Regular wage reviews We conduct routine pay assessments to ensure your compensation stays fair and competitive
  

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses

Why Join Us?

At our company, we celebrate diversity, support work-life balance, and are committed to providing meaningful careers across Canada. We welcome applicants from all backgrounds, including Indigenous peoples, persons with disabilities, and newcomers to Canada.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$28 An Hour

We’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

We support a modern, data-driven approach to farming, distribution, and customer service — and we’re growing our team to match that vision.

Key Responsibilities:

Accurately enter, update, and maintain data in internal systems and spreadsheets.
Process customer orders, supplier records, and inventory data.
Review and verify the accuracy of data before input.
Perform regular backups to ensure data preservation.
Assist with reporting tasks, database cleanup, and document management.
Maintain confidentiality of sensitive business and customer information.
Communicate with team members and managers to ensure alignment on data priorities.
Support administrative and clerical tasks as needed.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$8 An Hour

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

28 An Hour

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

28 An Hour

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

• Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
• Provide accurate information about products, services, orders, billing, and policies.
• Resolve customer complaints or concerns efficiently and effectively.
• Maintain customer records by updating account information in the CRM system.
• Follow up with customers to ensure satisfaction and encourage feedback.
• Collaborate with internal departments (sales, logistics, technical support) to resolve complex issues.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
• Stay up-to-date with product knowledge, policies, and procedures.

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Proven experience in a customer service role or similar.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and organizational abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• A positive attitude and a passion for helping others.

• Bilingual or multilingual capabilities.
• Experience in [industry-specific knowledge, e.g., retail, telecommunications, healthcare, etc.].

• Office-based or hybrid/remote, depending on the role.
• Standard business hours with occasional evenings/weekends, if needed.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$28 An Hour

we’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

About the Role:

We’re hiring an experienced HR Administrative Assistant to support core HR functions with precision, urgency, and professionalism. This role is ideal for someone who’s spent a few years in HR support and is ready to take ownership of onboarding, payroll prep, and systems reporting. You’ll be a key player in keeping our people operations organized and efficient.

Key Responsibilities:

Manage end-to-end onboarding logistics for new hires, including document collection, system setup, and orientation support

Prepare, review, and validate payroll data in coordination with HR and Finance

Maintain and update employee records across HR systems (e.g., Gusto, ADP, BambooHR)

Generate recurring and ad hoc reports from HRIS and payroll systems

Track and follow up on compliance tasks, including training and documentation requirements

Serve as the first point of contact for employee inquiries regarding policies, benefits, and general HR processes

Support administrative tasks tied to performance reviews, offboarding, and internal HR initiatives

We are looking for a friendly, detail-oriented, and motivated Entry-Level Customer Service Representative to join our team. This role is ideal for someone who enjoys helping others, solving problems, and providing an excellent customer experience. No prior experience is required—just a positive attitude and a willingness to learn!

• Respond to customer inquiries via phone, email, chat, or in-person in a professional and courteous manner.
• Provide accurate information about products, services, and policies.
• Assist customers with order placement, billing issues, returns, and general troubleshooting.
• Document customer interactions and feedback in the CRM system.
• Escalate complex issues to the appropriate departments as needed.
• Follow up with customers to ensure their concerns are fully resolved.
• Maintain up-to-date knowledge of company products and services.

• High school diploma or equivalent required; college coursework a plus.
• Excellent verbal and written communication skills.
• Basic computer skills and ability to navigate multiple systems.
• Strong interpersonal skills and a passion for helping people.
• Ability to work both independently and as part of a team.
• Reliable, punctual, and organized.
• Willingness to learn and adapt in a fast-paced environment.

• Paid training and ongoing support.
• Opportunities for growth and career development.
• Friendly and supportive team environment.
• Competitive hourly wage and performance incentives.
• Health, dental, and vision benefits (for eligible employees).
• Paid time off and holiday pay.

We are seeking a Customer Service Assistant, handles customer interaction for an organisation. Their top duties include resolving customer complaints, responding to phone call and email requests and maintaining customer service records.

Customer Service Assistant are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job:

• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information
• Escalating inquiries to the appropriate team, when necessary
• Checking product or service availability
• Assisting customers with registration or account creation
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings

Skills and experience required to be a successful Customer Service Advisor:

• Outstanding Customer Service skills
  
• Solid administration skills
  
• Resilient , positive , numerate and detail oriented
  
• Organised and able to prioritise workload in a faced paced environment
  
• Excellent verbal and written communication skills
  
• IT literate (MS Office, internet, email systems)