5,010 Bilingual Advisor jobs in Canada
Bilingual Insurance Advisor
Posted 2 days ago
Job Viewed
Job Description
Halifax, Nova Scotia, Canada
**Hours:**
35
**Line of Business:**
Personal & Commercial Banking
**Pay Details:**
$47,200 - $70,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**What You Need to Succeed**
We're proud to work with a group of diverse colleagues. If you have relevant experience that isn't mentioned below, tell us about it in your resume or cover letter.
+ Post secondary education and/or relevant experience
+ Must be available to work Monday - Friday between 8am - 11pm and Saturdays between 9am - 6pm
+ Exceptional listening skills and a curiosity to help customers meet their needs and resolve concerns with value based advice conversations. (Preference given to those with experience in financial or service industries.)
+ Ability to multitask and navigate through computer systems,applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics.
+ Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.).
+ Flexibility, resiliency, and a positive attitude when responding to challenging situations.
+ Ability to work both independently and as part of a team.
+ Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices.
+ Ability to communicate effectively with customers and colleagues, both verbally and in writing.
+ General Insurance (Ex: Other Than Life for Ontario) and/or license in your home province is an asset.
We're delighted that you're considering building a career with TD. Through regular colleague development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
**Colleague** **Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, to identify your areas of interest and develop an effective career plan. Whether you enjoy influencing and leading others, or you are an innovative thinker that enjoys business planning and working on initiatives, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
Additionally, you will have access to a variety of mentoring programs to help you unlock future opportunities.
**Training & Onboarding**
We're hosting in-person training and onboarding sessions at 6940 Mumford Road in Halifax for 11 weeks to ensure you've got everything you need to succeed in your new role. The training which will require your commitment which will include but not limited to, licensing, systems, and procedures.
**Interview** **Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**National Occupa** **tion** **Classification** **(NOC)** **Code**
14201 - Banking, insurance and other financial clerks (NOC)
**Who We Are:**
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Bilingual Advisor Support Specialist/ Spécialiste bilingue en support aux conseillers /
Posted today
Job Viewed
Job Description
Job Description
APEXA a commencé avec une vision audacieuse de connecter numériquement le secteur de l’assurance vie afin de simplifier et de normaliser la mise sous contrat et la vérification de la conformité des conseillers, des agents généraux et des assureurs. Et c’est ce que nous avons fait.
Nos efforts ne peuvent être décrits que comme l’apogée de la collaboration. Nous avons formé une équipe d’experts constituée d’agents généraux, d’assureurs, de professionnels de la conformité du secteur, de prestataires de services réputés, de conseillers, de promoteurs de premier plan ainsi qu’une équipe APEXA inégalée, qui vise l’excellence durable.
Nous recherchons un spécialiste bilingue du soutien aux conseillers pour se joindre à notre équipe et nous aider à offrir les meilleures expériences à nos clients.
Ce poste est entièrement en télétravail.
Description de poste
Vous cherchez une occasion stimulante de rejoindre une communauté technique dynamique et tournée vers l’avenir? En tant que spécialiste du soutien aux conseillers bilingue, vous serez responsable du soutien technique de première ligne, de la résolution de problèmes techniques et du dépannage avec les clients afin de leur offrir une expérience utilisateur agréable et satisfaisante. Notre équipe de soutien n’est pas simplement un « service d’assistance » ; nous nous efforçons de comprendre notre communauté de clients et sommes fiers d’être des partenaires et des conseillers de confiance pour eux.
Notre équipe de soutien est composée d’analystes qui excellent à résoudre les problèmes des clients, qu’il s’agisse de fournir des instructions simples ou de résoudre des problèmes complexes nécessitant une réflexion critique approfondie et des solutions novatrices. Vous gérerez les communications entrantes par téléphone, par le système de gestion des demandes JIRA et par courriel. Vous animerez des sessions Zoom avec partage d’écran pour aider au dépannage.
Dans ce rôle, vous agirez en tant qu’ambassadeur de la marque centré sur le client et appliquerez la mission, la vision et les valeurs d’APEXA dans toutes vos interactions avec notre communauté de clients. Vous serez en première ligne pour nos clients, fournissant des solutions à leurs problèmes ainsi qu’à ceux des utilisateurs de la plateforme APEXA. En tant que premier point de contact avec nos clients les plus précieux, vous jouerez un rôle essentiel dans le succès global de notre plateforme.
Responsabilités
- Fournir un soutien exceptionnel aux utilisateurs finaux en français et en anglais.
- Aider les clients à résoudre les problèmes courants en proposant des solutions utiles et opportunes.
- Répondre aux demandes de soutien par courriel, en ligne et par téléphone.
- Prioriser et résoudre les problèmes de soutien client tout en fournissant des informations claires aux équipes internes et aux clients.
- Analyser chaque problème pour en identifier la cause fondamentale et le résoudre, ou proposer des solutions ou processus alternatifs, et référer les problèmes hors de son champ d’expertise aux experts concernés.
- Saisir les détails des demandes de soutien dans le système de gestion des demandes d’APEXA.
- S’assurer que les problèmes soumis par les clients sont résolus avec précision, professionnalisme et conformément aux accords de niveau de service.
- Favoriser les relations entre les différentes équipes internes et les partenaires afin de renforcer nos partenariats avec les clients.
- Fournir des instructions et de la documentation aux clients pour s’assurer que les processus appropriés sont compris et suivis.
- Travailler de manière cohésive au sein d’une équipe de spécialistes du soutien, en s’engageant mutuellement et en se soutenant les uns les autres.
Exigences
- Minimum d’un an d’expérience dans un poste similaire de soutien technique
- Connaissance et expérience de l’industrie de l’assurance vie. Connaissance des processus de contractualisation ou expérience en soutien aux conseillers en assurance vie constitue un atout
- Excellentes aptitudes à l’analyse, au dépannage et à la résolution de problèmes, combinées à la capacité de résoudre rapidement les problèmes
- Capacité à gérer la charge de travail pour garantir l’exécution complète et la satisfaction du client
- Compétences exceptionnelles en communication professionnelle – à l’oral et à l’écrit en français et en anglais
- Esprit de service à la clientèle et sens du travail d’équipe, de la collaboration, de la flexibilité et de l’initiative
- Autonomie avec un besoin minimal de supervision
- Capacité à penser stratégiquement et à mettre en œuvre des actions tactiques, tout en assurant un haut niveau constant de satisfaction client
- Capacité à interagir efficacement avec des utilisateurs ayant ou non des connaissances techniques
- Flexibilité pour travailler par roulement entre 8 h et 20 h
- Télétravail dans un environnement sécurisé (présence occasionnelle pour des réunions en personne)
Ce que nous offrons :
- Rémunération compétitive
- Gamme complète et généreuse d’avantages sociaux
- Programme de contribution de l’employeur à un REER
Alignement avec les valeurs fondamentales de MIB dans les comportements, les actions et les résultats :
- Penser comme un client
- Agir comme un propriétaire
- Faire une différence
APEXA began with a bold vision to digitally connect the life insurance industry to simplify and standardize contracting and compliance verification for advisors, general agents and insurers. And that's what we did.
Our efforts can only be described as the pinnacle of collaboration. We have assembled an expert team of general agents, insurers, industry compliance professionals, reputable service providers, advisors, leading promoters and an unparalleled APEXA team committed to enduring excellence.
We are looking for a bilingual advisor support specialist to join our team and help us deliver the best experiences to our clients.
This role is fully remote.
Job Description
Looking for an exciting opportunity to join a vibrant and forward-thinking technical community? As a bilingual advisor support specialist , you are responsible for front-line technical support, troubleshooting and troubleshooting with customers so that they have a pleasant user experience and are always satisfied. Our support team is not just a "help desk"; we strive to understand our client community and pride ourselves on being trusted partners and advisors to them.
Our support team is made up of analysts who excel at solving customers' problems, whether it's providing simple instructions or solving complex problems that require deep critical thinking and innovative solutions. You will manage incoming communications over the phone, JIRA work order management system and emails. You will host Zoom sessions with screen sharing to support troubleshooting.
In this role, you will act as a customer-focused brand ambassador, and apply APEXA's mission, vision and values in all interactions with our client community. You will be on the front line for our customers, where you will provide solutions to their problems and those of APEXA platform users. As the first point of contact for our most valuable customers, you play a critical role in the overall success of our platform.
Responsibilities
- Provide exceptional support to end users in both English and French.
- Help customers solve common problems by proposing useful and timely solutions.
- Respond to customer support requests by email, online and by phone.
- Prioritize and resolve customer support issues and provide concise details to internal teams and customers.
- Analyze each problem to find the root cause and resolve it, or find alternative solutions or processes, and refer issues beyond their area of expertise to subject matter experts.
- Enter support request details into APEXA's work order management system.
- Ensure that issues submitted by customers through work orders are resolved accurately, professionally and in compliance with service level agreements.
- Facilitate relationships between different internal teams and partners to strengthen our partnerships with customers.
- Provide instructions and documentation to the client to ensure that the appropriate process is understood and followed.
- Work cohesively in a team of support specialists, engaging and supporting one another.
- Other duties as deemed necessary by Management
Requirements
- Minimum of one year of experience in a similar technical support position
- Knowledge and experience of the life insurance industry Knowledge of contracting processes or experience in supporting life insurance advisors is an asset
- Excellent analytical, troubleshooting, and problem-solving skills, combined with the ability to quickly resolve issues
- Workload management to ensure complete execution and customer satisfaction
- Exceptional professional communication skills – oral and written in both French and English
- Customer service mindset and sense of teamwork, collaboration, flexibility and initiative
- Autonomy with a minimum need for supervision
- Evidence of strategic thinking and implementation in a tactical way, ensuring a high and constant level of customer satisfaction
- Ability to interact effectively with users with and without technical knowledge
- Flexibility to work shifts on rotation between 8 a.m. and 8 p.m.
- Telework in a secure environment (occasional visits for in-person meetings)
What we offer:
- Competitive compensation
- Full and generous range of benefits
- Employer Top-up RRSP Contribution Program
Alignment with MIB’s Core Values in behaviors, actions, and results:
- Think Like a Client
- Act Like an Owner
- Make a Difference
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Bilingual Claims Advisor I
Posted 3 days ago
Job Viewed
Job Description
Saint John, New Brunswick, Canada
**Hours:**
35
**Line of Business:**
TD Insurance
**Pay Details:**
$47,200 - $73,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.
**KEY ACCOUNTABILITIES**
**CUSTOMER**
+ Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
+ Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
+ Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
+ Demonstrate flexibility to be able to change activities based on customer and business needs
+ Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience
**SHAREHOLDER**
+ Prioritize and manage own workload to meet SLA requirements for service and productivity
+ Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
+ Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
+ Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
+ Contribute to business objectives for Operational Excellence
+ Support the timely and accurate completion of business processes and procedures
+ Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
+ Identify, suggest and actively participate in process improvement opportunities
+ Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
+ Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
+ Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
+ Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
+ Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
+ Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Act as a brand champion for the business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Apply foundational level of knowledge to handle routine with minimum risk
+ Handle some limited situations for Core Auto, Life & Health, and Residential claims
+ Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
+ Complete work within specifically defined parameters with guidance /direction from management as necessary
+ Leverage the Claims Resources Team to make file decisions on liability and assessment
+ Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally required
+ Typically reports into a Team Manager
**EXPERIENCE & EDUCATION**
+ College/ University degree
+ 2+ years relevant experience
**Who We Are:**
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Bilingual Claims Advisor I
Posted 3 days ago
Job Viewed
Job Description
Saint John, New Brunswick, Canada
**Hours:**
35
**Line of Business:**
TD Insurance
**Pay Details:**
$47,200 - $73,600 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
Manage the client relationship and ensure resolution of a broad range of claims from routine - moderately complex within their area of focus and authority. Leverage appropriate support functions in the investigation and assessment of claims, ensuring timely resolution while mitigating risks and escalation.
**KEY ACCOUNTABILITIES**
**CUSTOMER**
+ Engage customers in conversations to understand and meet their needs by providing them with advice and service regarding coverage and the claims process
+ Provide sound claims advice at every customer interaction to create a legendary customer experience; look for ways to contribute to the on-going improvement of the overall customer experience
+ Ensure customer problems are handled appropriately and escalating issues when necessary; refer customers to appropriate team members or internal partners as appropriate
+ Demonstrate flexibility to be able to change activities based on customer and business needs
+ Create a legendary customer experience at every interaction and look for ways to contribute to on-going improvement of the overall customer experience
**SHAREHOLDER**
+ Prioritize and manage own workload to meet SLA requirements for service and productivity
+ Consistently exercise discretion in managing correspondence, information and all matters of confidentiality; escalate issues where appropriate
+ Be knowledgeable of practices and procedures within own area of responsibility and keep abreast of emerging trends for claims assessment and litigation
+ Protect the interests of the organization - identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary
+ Contribute to business objectives for Operational Excellence
+ Support the timely and accurate completion of business processes and procedures
+ Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations
+ Identify, suggest and actively participate in process improvement opportunities
+ Acquire and apply expertise in the discipline, provide guidance, assistance and direction to others
+ Identify, recommend and effectively execute standard practices and procedures applicable to insurance claims
+ Keep abreast of emerging issues, trends, and evolving regulatory requirements and assess potential impacts
+ Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite
+ Assume responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
**EMPLOYEE / TEAM**
+ Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
+ Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
+ Keep current on emerging trends/ developments and grow knowledge of the business, related tools and techniques
+ Participate in personal performance management and development activities, including cross training within own team
+ Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
+ Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
+ Contribute to a fair, positive and equitable environment that supports a diverse workforce
+ Act as a brand champion for the business area/function and the bank, both internally and/or externally
**BREADTH & DEPTH**
+ Apply foundational level of knowledge to handle routine with minimum risk
+ Handle some limited situations for Core Auto, Life & Health, and Residential claims
+ Has limited claim settlement authority and requires next level approval for claims in excess of their authority limit
+ Complete work within specifically defined parameters with guidance /direction from management as necessary
+ Leverage the Claims Resources Team to make file decisions on liability and assessment
+ Intermediate level knowledge with some form of related training and/or related experience or skills; Industry accreditation and training generally required
+ Typically reports into a Team Manager
**EXPERIENCE & EDUCATION**
+ College/ University degree
+ 2+ years relevant experience
**Who We Are:**
As part of TD Bank Group, one of Canada's largest financial institutions, at TD Insurance, we care for Canadian families, making it easy to get the best advice, protection, and support in their moments of need, always.
TD Insurance offers a wide range of products, including General Insurance and Life and Health. More than four million customers count on us.
As the largest direct to consumer insurer in Canada, we are always innovating and providing exciting and rewarding career opportunities for our Canada-wide workforce.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
Bilingual Customer Support Expert
Posted 1 day ago
Job Viewed
Job Description
Job Description:
To identify customer needs and resolve technical issues regarding Sage's products and services, demonstrating strong problem-solving capabilities to maximize first-time resolution, enhance customer relationships, and enable an exceptional Sage experience.
*This is a hybrid role: 3 days per week onsite*
**Bilingual: French and English is a MUST**
Key Responsibilities:
Technical support focused:
● Through excellent probing and a comprehensive understanding of Sage's products and services, identifies the root cause of the customer's software or system issues.
● Demonstrates strong problem-solving and troubleshooting skills, using analysis and testing techniques to solve low to moderately complex issues.
● Serves as a frontline technical resource for Sage customers, driving first call resolution by using available resources and tools (e.g., blueprints), as well as identifying cases that require escalation (either strategically or technically)
● Ensures technical expertise by staying up to date on applications and systems, as well as processes and procedures, through reading communications and attending training.
Customer service essentials:
● Owns the customer support experience, providing exceptional assistance by solving customer issues through a variety of channels (telephone, email, chat), adhering to shift schedules, procedures, metrics and goals.
● Assists customers in gaining value from their products and services by promoting available features and resources and identifying additional opportunities for Sage's solutions to address their needs.
● Contributes to company knowledge capital by providing feedback to improve the customer/user experience e.g., knowledge base, systems and processes.
● Documents customer contact, using relevant systems, in a clear, concise and understandable format, escalating unresolved issues, with pertinent information, to appropriate resources.
● Works collaboratively and effectively in a team, maintaining a positive attitude, offering constructive approaches to overcoming difficulties, and treating all individuals with respect.
● Prioritise work to balance importance from a customer perspective with operational efficiency, managing time and resources to ensure the best possible outcome for the customer and Sage.
Skills and know-how
- Communication Communicates clearly and effectively (both verbal and written) in a way that the customer understands, providing clear and concise solutions to problems.
- Active Listening Actively listens to each customer, remaining focused at all times to ensure attentiveness and enable a response that demonstrates an in-depth understanding of the issue at hand.
- Customer Focus Demonstrates an understanding of customers' needs, going above and beyond to meet and exceed these, in order to build strong and trusted relationships.
- Accountability Takes responsibility to deliver exceptional customer support, proactively solving problems and driving the best customer outcomes.
- Adaptability Has the flexibility to adapt to varying customer situations, handling change effectively with a positive approach.
- Technical Expertise Demonstrates the technical knowledge and skills required to accomplish complex activities in relation to Sage's products and services.
- Analytical Ability Solves problems through data analysis and critical thinking in order to reach logical conclusions and provide optimal solutions
Key behaviours
- Driven, likeable, curious, bold, caring and resilient.
Benefits? We have plenty.
- 100% paid premiums for health, dental, and vision coverage
- RRSP contribution match (100% up to 4%)
- 35 days paid time off (11 holidays, 16 vacation days, 3 personal days, 5 sick days)
- Work Away, an opportunity to work & play for 10 weeks in a country of your choice (from a Sage-approved list)
- 18 weeks of paid parental leave for birth, adoption, or surrogacy offered 1 year after your start date
- 5 days paid yearly to volunteer (through Sage Foundation)
- $5,250 tuition reimbursement per calendar year starting 6 months after your hire date
- Sage Wellness Rewards Program (annual fitness reimbursement)
- Library of on-demand career development options and ongoing training offerings
Compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role. For this role, in those locations, the target base salary range for new hires is C$5,000 to C 64,000. In addition to base salary, employees will participate in a bonus plan (10%) based on company and individual performance. Our talent acquisition team will provide specific opportunities on our bonus or incentive programs. The range listed is just one component of the Sage total compensation package.
Function:
Customer Operations
Country:
Canada
Office Location:
Vancouver
Work Place type:
Hybrid
Advert
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.
Our colleagues are the best of the best. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
Learn more about working at Sage:sage.com/en-ca/company/careers/working-at-sage/
Watch a video about our culture:youtube.com/watch?v=h1-vs3zIpnc
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out
Learn more about DEI at Sage:sage.com/en-ca/company/careers/diversity-equity-and-inclusion/
Equal Employment Opportunity (EEO)
Sage is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities.
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at Sage will be based on merit, qualifications, and abilities. Sage does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, protected disability, veteran status, sexual orientation, gender identity, genetic information, or any other characteristic protected by applicable law.
Bilingual Customer Support Representative
Posted today
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Job Description
Job Description
As one of Canada’s largest and fastest growing cryptocurrency trading platforms, NDAX has set the bar high for the country’s fintech industry and is constantly leading the way in terms of security and innovation. We’re on a mission to empower more Canadians to unlock the full potential of digital finance. To address the various needs in the Canadian cryptocurrency space, NDAX has assembled a multidisciplinary team with diverse backgrounds, including finance, technology, engineering, compliance, marketing, and more.
We're proud to have been recognized as one of Canada’s Best Workplaces by Great Place to Work®.
Are you passionate about cryptocurrency and ready to explain it to anyone, from an expert to a novice? Do you thrive in a fast-paced environment? If yes, we have the job for you!
Ndax is currently looking to hire a part-time Customer Support Representative. As a customer support agent at Ndax, you will become one of the faces and names associated with our brand, so it is vital that you are friendly, understanding, patient, and kind to every Ndax client.
In this position, you will interact with customers to provide information in response to inquiries about products and services; you will also handle and resolve client's questions and complaints. Excellent communication abilities and data entry skills are essential for candidates.
Our clients have different levels of trading experience; there will not be a one-fit-all solution for every customer – being able to understand each customer's needs and meet them at their level is an important skill for any member of our customer support team.
Key Responsibilities
- Respond to customer service live chats, emails, telephone calls, and voicemails
- Maintain customer relationships by handling questions and concerns with speed and professionalism
- Resolve customer complaints, manage database records, draft status reports on customer service issues
- Provide a great experience and build loyalty with every customer you talk to
- Stay on top of promotions, product launches, and cryptocurrency trends
- Create value through superior customer service and expert product knowledge
Requirements
- Bilingualism with french is a MUST
- Self-motivated with an ability to solve problems on-the-fly
- Passionate for customer satisfaction with strong interpersonal communication skills
- An enthusiastic learner with a desire for continual growth
- Available full-time and have flexible schedules that meet business needs, including morning and evening shifts
- Cryptocurrency Experience or Interest: Previous experience in cryptocurrency-related roles would be a strong asset.
Benefits
- Full-time employees are eligible for the benefits plan (health-dental-vision)
- Technically strong, friendly, approachable people to work with
- Flexible working schedule
Bilingual Customer Support Analyst
Posted today
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Job Description
Job Description
Salary:
LBMX is growing again . . .
We are seeking Bilingual Customer Support Analyst.
LBMX is a dynamic and growing software solutions company with an international perspective,locatedin London, Ontario.LBMX is the leading business marketplace provider for Buying Groups and Purchasing Co-operatives.With a flourishing customer base throughout North America, the United Kingdom and as far away as New Zealand and Australia, we are sure to offer a breadth of experience that provides the successful candidate with endless opportunities to expand their abilities.
If you are an experienced candidate looking for an exciting future and youre someone who is passionate about life, takes ownership of their role, isnt afraid to roll up their sleeves and thrives being part of a team then we invite you to apply.
Position Description:
We are looking for a bilingual (French and English) Support Analyst to assist clients with technical support questions and issues through email, phone and/or through video call. You will also be responsible for maintaining new and existing customer set ups as well as investigating technical issues and provide guidance to customers and consult with internal teams for resolution.
The successful candidate must possess superior verbal and written communication skills in both French and English and be committed to providing an exceptional customer experience. The successful candidate will also have strong people and organizational skills and be comfortable as an effective member of a productive team. Requires a high level of computer competency but no experience in computer programming required. Quickly to learn and become an expert of custom and third-party software applications.
Highly technical with the ability to learn and navigate both custom and third-party applications.
This is an on-site position at our London, Ontario, office. Must be able to legally work in Canada.
Positions Available: 2
Responsibilities:
- Triaging support issues and determining support priorities as per LBMX support guidelines.
- Configure and maintain customer accounts.
- Resolve daily file errors by analyzing the root cause and communicating to the appropriate party.
- Act as a primary contact for internal and external customers related to support tickets.
- Owning all customer issues until a satisfactory resolution is reached.
- Follow-up and correspond with customers as required.
- Act as an advocate for customers within internal meetings and discussions.
- Demonstrate commitment and a professional approach to providing excellent customer service.
- Investigate and/or escalate customers technical issues and ensure its resolution while maintaining ownership.
- Work with the Development team to provide customer feedback, helping to continuously provide relevant and high-impact products for clients.
- Developing internal and external support documentation.
Skill Requirements:
- Read, write, and speak in both French and English
- Ability to review and comprehend technical business requirements documentation.
- Understanding of basic business documents such as invoices, purchase orders, purchase order confirmations, etc.
- Strong attention to detail. Effective problem-solving and problem-prevention skills.
- Strong verbal skills and ability to develop rapport with people over the phone.
- Enthusiastically work closely with others in a positive team environment.
- Competent and comfortable in the use of computers, including standard business software such as Excel, Outlook, and Word.
- Ability to clearly document new processes and procedures.
- Willingness to eagerly take on new tasks as required.
- Proven ability to self-manage and function effectively in a professional environment.
- Must be fluent in English (reading and writing). Being fluent in French is an asset.
- Passion for constant learning.
Nice to Have:
- Understanding of data files in various forms (i.e. CSV, Excel, XML, etc.) and accompanying file layouts.
- Exposure to various Accounting/ERP/POS systems is an asset (Infor SXe, Epicor Eclipse, SAP, etc.)
- Familiarity with EDI standards (X12, EDIFACT, TRADACOMS) and data transport protocols (FTP, AS2, VAN, etc.)
- College Diploma or University Degree in accounting, business management, supply chain management, computer science/programming.
- Knowledge of using JIRA, Salesforce and Zendesk
Experience Required:
- Two or more years in a technical customer support setting
The Perks of Working with us!
- Competitive salary and benefits, including a health spending account and employee assistance program
- 3 weeks vacation to start with additional paid LBMX holidays throughout the year
- Company matched GRSP contributions
- Education subsidies for job-related courses
- Maternity/Parental and Compassionate Care Leave Top Up Program
- A healthy work/life balance
- Flexible Summer Hours
- $500 Staples Allowance for new full-time hires
- Named one of Canadas Top 100 Small & Medium Employers (2022, 2023 and 2024)
- Winner of Canada's Top 100 Employer (2025)
LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, Indigenous Peoples, and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.
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Bilingual Client Advisor, Tiffany Contact Centre, Toronto
Posted 22 days ago
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Job Description
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.
Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.
At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.
Based at Tiffany Ritz-Carlton store, the **Client Advisor, Contact Center** holds the critical position of embodying the Tiffany brand in each and every client interaction. The Contact Centre Client Advisor is responsible for delivering luxury best-in-class client experience across multiple contact channels by listening to each client's personal needs and addressing them through elevated and authentic communication. They are excellent communicators and brand ambassadors whose passion for Tiffany is conveyed in every conversation and lays the foundation for building long-term client loyalty. They will be responsible for achieving and exceeding client service goals and commercial sales targets.
**As a Tiffany Client Advisor, Contact Centre you will:**
+ Deliver elevated, positive, and high-energy client experience aligned with Tiffany core brand values and integrity, across phone, email, and live chat channels
+ Consistently deliver luxury outstanding service to resolve client issues effectively and with empathy
+ Escalate issues diligently to ensure prompt and client-centric resolution
+ Initiate proactive, elevated, and relevant product recommendations for the client
+ Demonstrate and share with clients brand awareness, storytelling, and product knowledge to drive conversion and satisfaction
+ Get to know the clients and make a personal connection, collect relevant information that will support longer-term relationship building
+ Ensure compliance with all policies and processes at all time
+ Communicate with passion and authenticity, use elevated verbal and written language
+ Meet and exceed client, service, and commercial goals
**Qualifications**
+ Experience in luxury client service (retail, travel, hospitality) and a client-centric mindset
+ Excellent verbal and writing communication skills in French & English, high energy, and passion
+ Strong computer experience working on multiple software platforms
+ Ability to multitask, handling phone, email, and live chat communications
+ Flexibility to work varied schedule, including days, nights, weekends, and holidays
+ Must have authorization to work in Canada
+ Proficiency with Salesforce is a strong asset
Tiffany & Co is committed to fostering a workplace where individual differences are recognized, appreciated, and respected and encourage applications from people with disabilities. Accommodations are available for applicants with disabilities throughout the entire hiring process. If you require an accommodation, please contact us at to let us know and we will work with you to meet your needs. We wish to thank all applicants for their interest in Tiffany & Co., but only those selected for an interview will be contacted.
**Job Identification** : 61657
**Job Category:** : Retail
**Assignment Category** : Regular Full-time
**Remote Positions** : No
**Professional Experience** : Minimum 3 Years
Equal Opportunity Employer
Customer Support Specialist
Posted 1 day ago
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Job Description
We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.
Key Responsibilities
Enter and update data in company databases and spreadsheets with high accuracy.
Verify and review data to detect and correct errors.
Organize and maintain records, both electronic and paper, ensuring easy access and security.
Assist with data cleanup, purging duplicates, and other maintenance tasks.
Generate reports and data summaries on request.
Perform regular backups to prevent data loss.
Communicate with team members to clarify requirements or resolve inconsistencies.
Use and troubleshoot data entry software and office equipment as needed.
Typing proficiency with high accuracy; familiarity with touch typing systems preferred.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.
Good written and verbal communication skills for liaising with colleagues.
Ability to work independently, handle repetitive tasks, and meet deadlines.
Trustworthy with sensitive information and data confidentiality.