29 Bilingual Agent jobs in Canada

Europ Assistance Canada, part of Generali Group, is looking for a bilingual Agent Case Manager to join our Travel Assistance team in Canada. We are searching for an experienced candidate to join our team and contribute to the building of the local operations in Canada. Europ Assistance is a global company actively doing business in over 200 countries in the delivery of their products and services. The Canadian business unit will strategically focus its efforts on the Travel Insurance industry with the distribution of product offerings and associated service solutions to key stakeholders for their customers traveling abroad or with in Canada.

The office is based in Toronto and the working environment is either a mix of in-office or remote, though always in close collaboration with colleagues and stakeholders.

Responsibilities Include:

• A responsive first point of contact role focused on delivering professional, attentive, and empathetic service to clients when initiating a claim and providing on and post- trip assistance in a 24/7 environment.

• Takes personal accountability for delivering superior client experience including effective problem resolutions.

• Identifies client’s primary needs, offers value-added advice, and proactively triage and action claims to effectively manage medical, operational, and reputational risks.

• Initiates travel insurance claims ensuring accurate contact information, travel dates, loss dates, reserves etc.

• Efficiently responds to client’s primary need, keeping the client feeling connected while capturing all the claim specific information and providing the client with insurance benefits and claim information.

• Support new and existing claimants with claim filing process, required documentation etc.

• Responsible for communicating in a collaborative team with decision makers and managers.

• Assesses, handles and triages incoming calls and initiates outbound calls to service partners.

• Supports Nursing team.

• Provides on trip assistance to clients as required:

• Referrals for medical care

• Airline flight arrangements

• Hotel arrangements

• Demonstrates commitment to taking ownership and accountability of client problems at first point of contact.

• Demonstrates the ability to make decisions in an effort to obtain missing information, weighing cost effectiveness and reputational impact to clients.

• Protects the client’s privacy and confidentiality according to the established guidelines i.e., Consent to Disclose.

Education, Knowledge, Skills, and Abilities:

• High school diploma.

• Superior communication skills.

• Knowledge of travel insurance products is preferred.

• Ability to adapt to fluctuating call volumes and ability to prioritize work to optimize efficiency.

Flexible Language Requirement: Fluency in French

Hours of Work: Availability for all shifts, dependent on the

posted schedule.

Work Location: Hybrid / Remote

Europ Assistance Canada Services Inc. supports all accommodation requests from applicants with disabilities; please contact Human Resources at if any accommodation is required.

We thank all applications for their interest, but only candidates selected for an interview will be contacted.

Job Description

Salary: Starting at $38,000/year + Commission

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.

Office Location: Barrie, ON (This role does not provide remote or hybrid work).

Purpose of a Collections Agent:

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.

Job Responsibilities of a Collections Agent:

• Working with our, but not limited to, our French speaking customers to prevent delinquency and create financial plans to help them get caught up
• Manage late-stage delinquency accounts by developing repayment strategies tailored to each customers situation

• Educate customers and address frequently asked questions with clarity and professionalism

• Deliver outstanding service while meeting or exceeding NorthLake
  Financials' performance metrics and collection targets

• Initiate contact with past-due customers via appropriate communication channels and negotiate payment arrangements within approved authority levels

• Apply internal policies and procedures to ensure consistent and fair payment recovery practices

• Evaluate account risks and escalate for further action when necessary

• Accurately document all call activity and customer interactions in the collections system, including promises to pay and agreed-upon timelines

• Ensure compliance with regulatory standards and industry best practices in all collection activities

• Consistently meet individual and team collection goals

• Carry out additional collection-related duties as assigned

Requirements of a Collections Agent:

• Fully Fluent in both French & English
• Ability to work flexible hours between 7 am and 9 pm Monday-Saturday

• Effective communication skills both oral and written

• Ability to show discretion in confidential matters

• Must be able to work independently as well as be an effective team member

• Excellent organizational and time management skills

Qualifications of a Collections Agent:

• High school diploma or equivalent education required

• 1-2 years' experience in financial services or collections

• Intermediate skill set in Microsoft 365applications such as Outlook, Teams & SharePoint

Compensation:

• Base Salary starting at $38,000 annually

• Competitive Commission Structure with performance-based earning potential

• Comprehensive Benefits Package including health and dental coverage

• Employee Assistance Program (EAP) for mental health and wellness support

• Bonusly employee recognition and rewards platform

Northlake Financial appreciates all interest in this position. We are an Equal Employment Opportunity employer and all decisions are based on merit and business needs and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by Canadian Human Rights Commission. This applies to all practices relating to recruitment and hiring, compensation, benefits, discipline, transfer, termination and all other terms and conditions of employment.

Northlake is committed to providing reasonable accommodation to applicants with disabilities. If you require any additional support, email the hiring manager.

Job Description

Purpose:

The Leasing Agent is responsible for achieving leasing targets by closing leases in alignment with the targets, conditions, guidelines, policies, and values set by the Leasing Manager. This role requires the Leasing Agent to work a schedule that efficiently ensures the Leasing Office is staffed during business hours, as determined by the Leasing Manager.

Responsibilities:

Meet or exceed the leasing targets and profile as set by the Leasing Manager.

Develop a thorough understanding and practical knowledge of the Lpine product, including the apartments, buildings, lifestyle, and the value proposition of leasing versus buying.

Fully understand and adhere to the conditions, guidelines, policies, procedures, and values outlined in the Leasing Centre Manual and Property Management Manual, ensuring that all leasing activities comply with these standards.

Collaborate with other Leasing Centre and Lpine staff to ensure a smooth and pleasant customer journey from the first contact to becoming a tenant.

Attend shows and special events as required to promote leasing opportunities.

Ensure information systems, such as Sales Force, are up-to-date with lead/prospect contact information and that all administration (both paper-based and online) is accurate, complete, and timely.

Stay fully informed about current and emerging marketing and advertising activities, providing input based on experience and feedback from various campaigns.

Stay aware of recent, current, and emerging developments, such as competitor projects, that may require adaptations to the customer message.

Continuously improve Leasing Centre practices and processes to enhance efficiency, reduce errors, and improve both the customer and staff experience. Promote a culture of learning and collaboration within the team.

Requirements:

Fully bilingual (English/French), verbal and written.

Proven experience in leasing, real estate, or a related field.

Strong understanding of property management and leasing principles.

Excellent communication and interpersonal skills.

Ability to work independently and as part of a team.

Proficient in using information systems and software relevant to leasing activities (e.g., CRM systems like Sales Force, Hubspot).

Role Specific Requirements:

Availability to work flexible hours, including evenings and weekends, as needed to ensure the Leasing Office is appropriately staffed.

Willingness to attend industry events and shows to represent the company and generate leads.

Strong organizational skills with attention to detail in managing documentation and client interactions.

Job Description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $23.86/hour

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following: 

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Available evenings, weekends and holidays
• Available to work overnight shift, when required
• Follow all safety policies
• Other duties as assigned

• Fluent in both official languages (English and French) is a requirement
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera, Property Manager and Delphi, Word and Excel is preferable
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Physical Aspects of Position (included but not limited to):

• Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Full Time Positions Available! French Bilingual Collection/Banking Call Center Openings! Remote! Work from home Are you fluent in both French English? Do you have experience working in collections or Banking? Look no further! We have an amazing job opportunity for you! What's in it for you: - Pay rate of $20 hour - Weekly pay every Friday - Full time, long term position - Steady hours Monday to Friday - Work From Home - Work with a great company What you will be doing: - Communicating in both French and English with customers - both verbally and through e-mail - Outbound calls conveying information regarding overdue accounts, and to promote timely payments of accounts - Review customer account statuses and modify based on payment activities - Follow up on and resolve customer claims - Process authorized customer credit notes and payments - Build and maintain strong lines of communication and working relationships both internally and externally What we are looking for: - Fluent in both French and English - Minimum high school graduation required (OSSD, or equivalent) - Minimum of 1 year of experience in a similar collections or banking role - Must be able to pass a criminal record check Apply today! Please reply to this posting with a copy of your resume OR e-mail your resume to and mention the Bilingual Collections Agent position in the subject line. Please send your resume in PDF or as a Microsoft Word document - other formats will cause an error. After submitting your resume, you will receive a reach out from our virtual recruiter. Please complete the short questionnaire to set up your application in our system. Your answers will be reviewed by a live staffing consultant and we will contact you if you are a suitable match for this position. Accommodations are available upon request for all individuals with disabilities taking part in the recruitment and selection process.

Job Description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Royal Service Agent (Full-Time). 

 What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $23.39/hour

Reporting to the Royal Service & Loyalty Manager, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service to our internal and external guests
• Process all external and internal calls either by redirecting calls or assisting the caller
• Take ownership of the caller’s request and ensure follow up according to the hotel’s standards
• Have a sufficient working knowledge of all departments
• Serve as a liaison for Guests requiring information relating to all aspects of the hotel
• Deliver and program wake up calls for guests
• Send Secure Pay forms upon request
• Maintain and ensure all guestroom telephones are in operating condition
• Responsible for organizing daily amenity report and same day amenity requests
• Take in-room dining food & beverage orders
• Take dining reservations for our restaurants and answer questions regarding menu items and special dining events in an informative and helpful way
• Create bills and post to guest accounts
• Maintain proper telephone etiquette at all times
• Have full knowledge of the hotel’s emergency procedures
• Follow department policies, procedures, service standards and safety policies
• Assist in the training of new colleagues
• Other duties as assigned by the Royal Service and Loyalty Manager

• Available to work overnight shifts
• Fluent in both official languages
• Previous related experience
• Previous Point of Sale system experience preferred
• Must have Smart Serve certificate
• Food and Beverage experience is a strong asset
• Ability to function effectively in emergency situations
• Must possess outstanding guest services skills
• Highly responsible and reliable
• Must have excellent telephone manners and experience
• Strong familiarity with computers - Must be able to type 40+ words per min
• Strong team player and self-reliant

Physical Aspects of Position (include but are not limited to):

• Sitting throughout shift and occasional lifting and carrying up to 20 lbs

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Company Description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chteau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $23.86/hour

Reporting to the Front Desk Manager and Guest Services Managers, responsibilities and essential job functions include but are not limited to the following: 

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Follow all safety policies
• Overnight shifts are a possibility, but not a daily requirement of the position
• Other duties as assigned

Qualifications:

• Fluent in both official languages
• Previous Front Desk Agent experience in a similar environment
• Excellent verbal and written skills
• Must have the ability to handle cash effectively and accurately
• Computer literate with exposure to Opera Cloud, Outlook, Word and Excel is a strong asset
• Active listener, self-starter
• Able to make decisions and take initiative
• Ability to type 40 words per minute
• Positive and pleasant attitude
• Able to work alone
• Strong team player
• Detail oriented
• Must be able to work in a very busy environment

Physical Aspects of Position (included but not limited to):

• Standing during entire shift

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit 

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

Think Outside the Box!

A company that embraces CHANGE while enhancing EVERYONE’S journey.

About SmartStop Self Storage

SmartStop® is a growing organization with tremendous opportunities available. We offer competitive salaries, bonuses, and benefits in a FULLY REMOTE position. Ready to join the best team members in the industry? Apply today!

Starting at $18.00 - $19.00/hour depending on experience + Bonus

Call Center Agent Job Summary - Bilingual in both French Canadian and English

The SmartStop Sales Center Agents receive inbound sales calls from customers and assist them by making appropriate recommendations for their storage needs, answering their questions, and taking payments. Sales Center Agents also make outbound calls to follow up on inquiries and rental reservations.

Essential Job Functions and Responsibilities

• Receive inbound sales calls from customers; understand their storage needs and recommend an appropriate storage unit.
• Ability to overcome any objections in order to obtain a reservation for a storage unit or rent the unit over the phone.
• Work with existing customers by answering questions, taking payments, and resolving concerns.
• Make outbound calls to follow up on rental reservations.
• Meet personal/team qualitative and quantitative targets.
• Perform duties assigned by Supervisor(s).

Qualifications

• Customer-centric.
• Sales driven with a can-do attitude.
• Proficiency in both French Canadian and English is required.
• Good computer skills.
• Excellent verbal, phone, and email communication.
• Ability to build relationships, (both internal and external).
• Good problem-solving abilities.
• Multi-tasking is a must.
• Ability to work weekends.

Benefits

• Monthly Bonus Incentive Plan
• Health insurance including medical, dental and vision
• Life and Disability Insurances
• Paid Time Off & Paid Holidays
• Work from home

SmartStop Self Storage

Strategic Storage PM Canada, ULC, DBA SmartStop® Self Storage, is a diversified real estate company in the self-storage industry, operating in the US and Canada. In addition, SmartStop was recently awarded Newsweek’s Best Customer Service 2021 & 2022 among Storage Center companies.

Diversity

SmartStop® Self Storage, is committed to diversity, equity, and inclusion. We believe in fostering an environment of inclusion and seek contributors from all backgrounds to join our dynamic team.

Lead Together!