3,965 Bilingual Support jobs in Canada

Job Description

Salary:

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canadas world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students on-the-job skills development, and strengthens Canadas world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canadas most valuable resource its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website:

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

Administration:

• Assist in maintaining the departments SharePoint site and metrics trackers
  
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
  
• Ensure accuracy of data captured in our systems and logging of all required documents and information
  Assist with UAT of new systems and tools
  
• Other tasks as required to support department goals
  

REQUIRED SKILLS AND EXPERIENCE

• Post-secondary education
  
• Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
  
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
  
• Highly developed interpersonal skills with a passion for customer service and helping others
  
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
  
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
  
• Proven office management and administrative experience handling a wide range of duties
  
• Excellent time management skills and ability to multitask and prioritize work
  

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a2024 Workplace Impact Award WinnerbyDiversiothe leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.

Job Description

We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

This role can be based out of the Ottawa or Montréal location.

Summary

Under the leadership of the Rental Support Manager, the Rental Support Coordinator plays a key role in upholding the administrative functions, including but not limited to managing all associated invoicing, contracts, reports and documentation for the Rental Department within the Ottawa and Montréal location.

What You’ll Do – The Role (Responsibilities)

• Gather all pick up tickets returned with all corresponding documents to generate a rental return invoice (Draft).
• Obtain all fuel receipts from fuel suppliers and match to corresponding customer’s invoice.
• Invoice inventory quantity discrepancies once confirmed with Operation Manager and Sales Rep.
• Run monthly Cycle Billing for long-term rentals.
• Communicate with the Rental Sales Department to keep all signed agreements up to date in order to have proper P.O.s from customers when processing invoices.
• Prepare invoices and obtain approval from Sales Representatives for designated territory including sending to customers electronically or by mail.
• Communicate with customers regarding invoice questions and escalating receivable/customer concerns and issues to the Rental Support Manager.
• Ensure re-rentals costs are matched with corresponding revenue and posted in correct accounting period.
• Maintaining accurate and up to date customer records.
• Other tasks and duties as assigned from time-to-time and deemed necessary and relevant to the role of Rental Support Coordinator by management.

What You Need (Requirements)

• High School diploma or equivalent required.
• Post-secondary education in finance/administration is considered an asset.
• Bilingual in French and English is required.
• Strong communication and interpersonal skills
• Excellent computer skills and proficiency in MS Office applications
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Exceptional time management skills
• Organized and detail oriented.
• In the case of a power outage or declared State of Emergency by any level of Government in your Region, be available for work.

Working Conditions

• Extended periods of sitting.
• Continued use of a computer and phone.
• Manual dexterity required to use computer and peripherals.
• Interaction with employees, management, and the public at large.
• Working in a busy office environment with frequent interruptions.

Job Description

Role Overview

The Bid Support Manager will play a strategic role in identifying, managing, and coordinating bid opportunities to support the company's growth initiatives. This individual will be responsible for actively monitoring public and private bidding platforms (e.g., MERX, Biddingo etc), managing all inbound leads (phone, web, and CRM), and serving as the central point for all RFQ and tender-related activities.

In addition to bid coordination, the role will assist in maintaining pricing data and product creation within the ERP system, collaborating closely with the Pricing, Sales, and Marketing teams to ensure alignment and efficiency across initiatives. Fluency in English and French is a requirement.

Key Responsibilities

Bid Monitoring & Qualification

• Monitor procurement sites like MERX, Biddingo, and other public/private portals for relevant RFQs, RFPs, and tenders.
• Qualify opportunities based on strategic fit and potential value.
• Maintain a centralized bid pipeline and share regular updates with leadership.

Bid Coordination & Submission

• Act as the primary coordinator across departments for each bid.
• Lead kickoff meetings, set timelines, and manage deliverables.
• Ensure bid responses are accurate, complete, and aligned with pricing strategies.

Lead Management

• Manage and qualify inbound phone leads.
• Monitor and organize web and CRM-generated leads.
• Route leads to the appropriate internal stakeholders and ensure timely follow-up.

ERP & Pricing Support

• Assist with ERP pricing updates and part number maintenance.
• Facilitate new part creation and ensure accuracy in system data (pricing, freight, MOQs, vendor policies, etc.).

Marketing Collaboration

• Partner with Marketing on bid-related campaigns and support messaging for strategic pursuits.
• Provide insight from bids and leads to help shape market positioning and outreach efforts.

Reporting & Optimization

• Generate reports on bid success rates, lead conversion, and process performance.
• Identify process improvements to enhance efficiency across bidding, lead handling, and ERP maintenance.

Qualifications

• Bilingual: French and English
• Strong organizational, communication, and multitasking skills.
• Detail-oriented, self-driven, and collaborative mindset.
• Experience in bids, tenders, or project coordination is preferred.
• Familiarity with public bid platforms (MERX, Biddingo, etc.) is preferred
• Experience with ERP and CRM systems (SAP B1 experience a plus) is preferred

About NWS

NWS empowers service providers, integrators, contractors, and organizations of all sizes to stay ahead of the curve. Established in 2012 and headquartered in Greensboro, North Carolina, USA, NWS boasts an extensive range of services across three key market segments.

Our cable solutions showcase cutting-edge copper, fiber, and hybrid designs. With a proficient team of engineers, manufacturing, and supply chain experts, we can tailor these custom-trunked cable solutions to precise specifications, ensuring our clients benefit from the most reliable and efficient telecom solutions on the market.

Join our energetic and vibrant team of skilled professionals and be part of the excitement at NWS. Our employees enjoy a culture that values initiative, teamwork, high values, and integrity.

To learn more about us, please visit our website at nwsnext.com -

Network Wireless Solutions (NWS) is committed to maintaining a safe, compliant, and professional workplace. As part of our hiring process, all offers of employment are contingent upon the successful completion of a background check and drug screening, where permitted by law.

Background checks may include, but are not limited to, verification of employment history, education, criminal records, and other relevant factors in accordance with applicable federal, state, and local laws.

Drug screening may be required based on the nature of the position and applicable regulations. NWS complies with all relevant laws regarding drug testing, including any accommodations required under the Americans with Disabilities Act (ADA) or other applicable statutes.

A candidate's failure to pass the background check or drug screening may result in the withdrawal of an employment offer. Any falsification or omission of information during the hiring process may also be grounds for disqualification or termination of employment.

By submitting an application to NWS, candidates acknowledge and consent to the company's background check and drug screening policies.

Job Description

Salary:

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canadas world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students on-the-job skills development, and strengthens Canadas world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canadas most valuable resource its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website:

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

Administration:

• Assist in maintaining the departments SharePoint site and metrics trackers
  
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
  
• Ensure accuracy of data captured in our systems and logging of all required documents and information
  
• Assist with UAT of new systems and tools
  
• Other tasks as required to support department goals
  

REQUIRED SKILLS AND EXPERIENCE

• Post-secondary education
  
• Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
  
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
  
• Highly developed interpersonal skills with a passion for customer service and helping others
  
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
  
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
  
• Proven office management and administrative experience handling a wide range of duties
  
• Excellent time management skills and ability to multitask and prioritize work
  

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a2024 Workplace Impact Award WinnerbyDiversiothe leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.

Job Description

Salary:

About Us:

CYPFER is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global market leader in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. Our team of cybersecurity professionals works with prominent global insurance carriers, leading law firms, and Fortune 1000 businesses.

Position Overview:

We are seeking a highly skilled and motivated Bilingual Engagement Support Specialist to join our team. This candidate will serve as the crucial link between clients, partners, and the technical delivery team.

The ideal candidate will possess strong communication and solutioning skills, and be proficient in both French and English, written and spoken.

Position Requirements:

As anEngagementsupportspecialist, you will primarily support the executive, leadership and project management teams throughout the engagement life cycle. This support will include:

• Participating in scoping activities,
• Technical note taking and contracting (client engagements and partnership agreements)
• Act as the primary liaison between clients, partners, and the technical delivery team to ensure efficient engagement.
• Understand and analyze client needs and cybersecurity incident details to provide high-level solutions and scoping.
• Supporting the sales estimation and scoping process (including contracts and quotes)
• Identification and development of new business opportunities for partner relationships and following-up on proactive service opportunities.

You will interact with internal and external executive management, legal partners, strategic partners and internal technical teams; therefore, communication and attention to detail are of paramount importance.

You will directly contribute to breach, remediation, advisory and security awareness engagements by supporting the sales estimation and scoping process (including SoW creation) and establishing relationships with key decision stakeholders as a trusted advisor.

The role requires translating client needs into CYPFER services to be delivered by the technical teams.

While the role is not technical in nature, the understanding of the fundamental services CYPFER offers into the marketplace and how these services align to security compliance requirements and/or incident response or digital forensics is key.

You are expected to acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles. You will be responsible for deliverables to clients for the commercial engagement lifecycle as well as supporting the project management team with reporting on engagement, client and commercial data.

You are expected to be available for on-call support after hours and during the weekends.

The successful candidate will be responsible for the following:

• Build the universe of prospective partners; research and develop a deep understanding of the Digital Forensics & Incident Response (DFIR) and Post Breach Remediation (PBR) markets
• Prospect for, uncover and evaluate new partner business opportunities
• Work with Senior Management to lead the negotiation of any new contracts with partners
• Own and manage existing partner relationships including contract renewals (partnerships and retainers)
• Communicate, facilitate, and align understanding of the scope of support services and partner expectations
• Ensure consistent delivery of high-quality service & support solutions on a partner and engagement level
• Ensure consistent timely resolution of issues
• Ensure consistent professional conduct
• Establish cadence to review partner performance, develop action plans and identify emerging issues
• Establish relationships at the partner level with as many account executives as possible and provide regular communications and update in order to remain relevant.
• Participate on Scoping calls and note taking with senior management.
• Sending weekly/monthly activity reports to the reporting manager
• Assist in sales and marketing activities as needed
• Support the Project Management Office on Client/Partner/Engagement development related activities.

Job Requirements:

• Primarily remote with some presence at the Office for meetings and other events as required
• Seek guidance and direction but focus on working Independently, and with minimal supervision while delivering high quality outputs
• Remain current on information security, emerging threat trends, and services
• Develop a high degree of comfort in customer facing situations
• Strong writing and communication skills required
• Take meticulous notes and demonstrate strong reporting capabilities with an emphasis on detail
• Acquire and develop a strong understanding of fundamentals of digital investigations and their underlying principles, as well as CYPFER services provided.
• Previous experience in a similar role within the cybersecurity industry or technical client incident support.
• Strong problem-solving skills and the ability to think critically under pressure.

Educational and Background Requirements:

• Bilingual (French/English) is required
• Proficiency in communication for business audiences in French and English, both written and spoken
• BA/BS degree or equivalent
• Strong presentation skills and the ability to articulate complex concepts to cross-functional audiences
• Strong written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions
• Ability to work effectively across internal and external organizations
• Ability to multi-task, prioritize, and manage time effectively
• Work collaboratively with customers and self-manage through difficult situations with a focus on client satisfaction
• Ability to respond in a 24/7/365 environment; must be willing to work evenings, overnight, weekends, and holiday hours as needed

If you are a proactive and dedicated professional with a passion for cybersecurity and client engagement, we encourage you to apply for this exciting opportunity.

CYPFER is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the CYPFER team! While we welcome all applicants, only those who are selected for an interview will be contacted

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

We Offer

• Comprehensive Medical and Dental Benefits
• Employer RRSP Matching Program
• Annual Health/Wellness Spending Accounts
• Professional Growth & Development

This role can be based out of the Ottawa or Montréal location.

Summary

Under the leadership of the Rental Support Manager, the Rental Support Coordinator plays a key role in upholding the administrative functions, including but not limited to managing all associated invoicing, contracts, reports and documentation for the Rental Department within the Ottawa and Montréal location.

What You’ll Do – The Role (Responsibilities)

• Gather all pick up tickets returned with all corresponding documents to generate a rental return invoice (Draft).
• Obtain all fuel receipts from fuel suppliers and match to corresponding customer’s invoice.
• Invoice inventory quantity discrepancies once confirmed with Operation Manager and Sales Rep.
• Run monthly Cycle Billing for long-term rentals.
• Communicate with the Rental Sales Department to keep all signed agreements up to date in order to have proper P.O.s from customers when processing invoices.
• Prepare invoices and obtain approval from Sales Representatives for designated territory including sending to customers electronically or by mail.
• Communicate with customers regarding invoice questions and escalating receivable/customer concerns and issues to the Rental Support Manager.
• Ensure re-rentals costs are matched with corresponding revenue and posted in correct accounting period.
• Maintaining accurate and up to date customer records.
• Other tasks and duties as assigned from time-to-time and deemed necessary and relevant to the role of Rental Support Coordinator by management.

What You Need (Requirements)

• High School diploma or equivalent required.
• Post-secondary education in finance/administration is considered an asset.
• Bilingual in French and English is required.
• Strong communication and interpersonal skills
• Excellent computer skills and proficiency in MS Office applications
• Ability to multi-task and manage competing priorities in a fast-paced environment.
• Exceptional time management skills
• Organized and detail oriented.
• In the case of a power outage or declared State of Emergency by any level of Government in your Region, be available for work.

Working Conditions

• Extended periods of sitting.
• Continued use of a computer and phone.
• Manual dexterity required to use computer and peripherals.
• Interaction with employees, management, and the public at large.
• Working in a busy office environment with frequent interruptions.

Job Description

Salary:

Do you want to be part of our innovative and entrepreneurial team?

Mitacs is a national not-for-profit that helps industry and non-profit partners solve strategic challenges by leveraging Canadas world-class post-secondary talent and a global network of industry, academic, and government partnerships. Through these collaborations, Mitacs helps business and community partners succeed, improves students on-the-job skills development, and strengthens Canadas world-class innovation ecosystem. At Mitacs, we strive to develop the next generation of innovators with vital research and business skills. In partnership with domestic and international companies, governments, and academia, we support a new economy using Canadas most valuable resource its people.

To get a better understanding of Mitacs and read the complete job description, please visit our website:

Grants Support Coordinator

Position Summary

Mitacs is looking for a fully bilingual Grants Support Coordinator to provide administrative support and customer service to our various clients, both internal and external. Responsible for front-line help, this position participates in triaging and assists with application entry, in addition to daily grants support tasks, such as application eligibility reviews and processing outcome letters.

The ideal candidate must be able to communicate in a professional manner in both English and French, possess a customer-oriented focus, and have strong problem-solving skills. This position reports to the Team Lead, Grant Management within the Service Delivery Department.

KEY RESPONSIBILITIES

Customer service:

• Provide exceptional customer service by fostering a welcoming, positive, attentive, and proactive relationship with the team
  
• Use knowledge and tools available to triage and carry out assignments in the shared Grants inbox
  
• Process extension requests and other project change requests as assigned
  

Administration:

• Assist in maintaining the departments SharePoint site and metrics trackers
  
• Assist the team with the application intake and data entry, as well as other daily pre-approval tasks such as the administrative and eligibility review of applications, outcome letters, revised proposals and follow ups on incomplete applications
  
• Ensure accuracy of data captured in our systems and logging of all required documents and information
  
• Assist with UAT of new systems and tools
  
• Other tasks as required to support department goals
  

REQUIRED SKILLS AND EXPERIENCE

• Post-secondary education
  
• Fluent in both written and spoken French and English with highly professional communication skills. Knowledge of written and spoken English is required in this role as you will interact with colleagues, clients and stakeholders located across Canada.
  
• Technological savvy and curiosity, with an interest in learning and testing new software and applications
  
• Highly developed interpersonal skills with a passion for customer service and helping others
  
• High proficiency with the Microsoft Office suite of products (SharePoint, Word, Excel, PowerPoint, Outlook)
  
• Self-motivated, able to work independently and in a team environment, as well as balance the needs of a number of individuals
  
• Proven office management and administrative experience handling a wide range of duties
  
• Excellent time management skills and ability to multitask and prioritize work
  

Hiring Range: $47,360 - $56,240

Hiring and Salary Range Transparency

Typically, employees are hired, transferred, or promoted within the salary range, specifically between the minimum and midpoint in the hiring range.

The salary range refers to the range of base salaries for a given position, encompassing the minimum and maximum amounts. The midpoint of the range is positioned approximately halfway between the minimum and maximum, indicating a fully qualified employee with comprehensive job knowledge and experience for the role.

Only in rare and exceptional circumstances, where a candidate has the experience, skills, and expertise that far exceed those required for the position, would we consider paying above the hiring range for this role.

Equity, diversity, and inclusion (EDI) and decolonization are core values at Mitacs:Equity, Diversity, and Inclusion - Mitacs. We believe a diverse workforce comprised of individuals with different ideas, strengths, interests, and backgrounds (e.g., gender identities and expressions, Indigeneity, race, abilities, sexual orientation, and other identities) are crucial to our success. We welcome everyone to apply and encourage you to connect with us if you require accommodations during the recruitment process.

Mitacs is proud to have been named as a2024 Workplace Impact Award WinnerbyDiversiothe leading global platform for workplace inclusion. The award recognizes organizations that are making measurable, systems-level progress in embedding equity, diversity, and inclusion (EDI) across their operations, and leading change in how people experience work.

Job Description

Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.

About NB Power:
NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.

As an Administrative Support Representative , you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, registrations, data entry, and ensuring a positive experience with the services offered. This role is working on-site at NB Power in Fredericton and Monday to Friday regular business hours. This position requires fluency in both official languages, French and English (reading, writing and speaking).

THE ROLE
Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance
Handle and resolve customer concerns in regard to efficiency registrations
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers

Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality

Ability to show empathy and patience when dealing with customer concerns

Ability to work effectively in a team and adapt to a dynamic work environment

REQUIREMENTS
Fluency in both official languages, French and English is required (language testing will be required)

Proficiency in Microsoft Word and Excel is required

Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset

Previous experience in Data Entry is an asset

WHAT WE OFFER
Weekly Pay through Direct Deposit
Accrued Vacation Pay
Comprehensive Health Care Plan which includes Medical and Dental Benefits after 3 months

NB Power values its employees and offers opportunities for growth and development. Join the team, and you'll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.

NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.

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