162 Billing Operations jobs in Canada

Job Description

Who we are

WELL is an innovative technology-enabled healthcare company whose overarching objective is to positively impact health outcomes by leveraging technology to empower and support healthcare practitioners and their patients.

WELL's practitioner enablement platform includes comprehensive end-to-end practice management tools, including virtual care and digital patient engagement capabilities, Electronic Medical Records (EMR), data protection services, and Revenue Cycle Management (RCM) through our DoctorCare solution. 

WELL owns and operates Canada's largest network of outpatient medical clinics serving primary and specialized healthcare services and is the provider of a leading multi-national, multi-disciplinary telehealth offering. 

The opportunity

DoctorCare is the engine of WELL Health Billing and Back Office Division, disrupting how medical billing services are delivered to doctors across Canada. Our solutions streamline operations, decrease costs, and keep processes up-to-date. We take the burden of complex medical billing management off of doctors’ and their clinic teams’ plates, enabling them to focus on what really matters: cutting wait times and improving the delivery of care and the patient experience. 

Reporting to the Senior Manager, Operations Excellence, we are looking for a Medical Billing Specialist to join our Client Success team at DoctorCare. You will deliver outstanding service to physicians by supporting their medical billing management including submission and reconciliation of billing claims, resolving billing rejections received back from the ministry, and identifying opportunities to maximize revenue. This is an exciting opportunity to gain exposure to Canada’s healthcare system, develop in-demand professional skills, and be part of a mission-driven organization transforming physician billing support.

This is a full time, hybrid role working Tuesdays and Thursdays every week in our Toronto office.

What’s in it for you

Purpose. We are a mission-driven organization where everyone is focused on making a difference. You are energized by solving problems, simplifying complex processes, and ensuring doctors are paid accurately and on time. You will make a measurable impact on our healthcare system by delivering a high-value service to our client base. 

Exposure. You will gain hands-on experience with medical billing platforms, provincial health systems, and EMRs. You will build practical expertise in data entry, client support, and healthcare operations.

Career development. This is an exciting opportunity to be part of a growing portfolio of companies solving complex problems in healthcare with innovative technology and exceptional service. You will have direct, meaningful coaching from industry experts to develop your career, and take on new challenges within this business line or another area. 

How you will make an impact:

• Support billing operations. You will ensure the smooth delivery of DoctorCare’s Billing Care service by submitting, updating, and reconciling billing claims and resolving errors using EMRs and our proprietary billing platform. You will uphold billing accuracy and timeliness across all accounts.
• Uncover insights. You will analyze billing data to identify opportunities for revenue optimization and spot trends and recommend actionable improvements that help physicians maximize their earnings. You will support performance tracking by maintaining service delivery metrics, including KPIs and client satisfaction scores, and identifying areas for continuous improvement.
• Ensure compliance. You will assist clients in completing and submitting government forms accurately and on time, ensuring compliance with healthcare regulations and funding programmes. 
• Resolve and support.  You will liaise with the Ministry of Health to investigate and resolve billing inquiries and support clients in correcting rejected claims and addressing payment issues. You will respond to client inquiries via email and phone, providing accurate, timely, and professional customer service that maintains strong and trusted relationships.
• Drive innovation. You will capture client feedback and share insights with internal teams to help evolve our services, addressing emerging client needs and improving user experience. You will contribute to initiatives that enhance service efficiency by identifying and proposing process improvements and helping implement workflow enhancements.

What you bring:

• The health systems exposure. You may be coming from a medical clinic or you may be a recent grad with a healthcare or health sciences background. Either way, you have an understanding of the Canadian healthcare system and how it operates, and you are eager to deepen that expertise.
• The service mindset. You have previous experience in customer service and support. You take pride in delivering accurate, timely, and helpful support. You can quickly absorb new information, apply knowledge to unfamiliar situations, and solve problems independently.
• The technical foundation. You have strong data entry skills and are comfortable working with tools such as Microsoft Excel and Salesforce. You can pick up new systems quickly, including EMRs and medical billing platforms.
• The integrity. You are honest and dependable, and hold yourself to a high standard of professionalism. You do the right thing, even when no one is watching. You are open to feedback, reflective about your performance, and committed to continuous improvement. You are humble and always looking for ways to learn.
• The interpersonal skills. You have professional communication skills and can build trusting, collaborative relationships within and across teams. You are empathetic and can adapt your messaging to meet the needs of your audience.

Why join us?

Healthcare is our sector, and we know that for WELL to be a winning team, we must provide an open environment to prioritize health and wellbeing and multiple resources to discuss mental, physical, and psychological needs openly. From the CEO to the newest hire, everyone comes together as part of our culture of respect, openness, support, and communication. We unite to empower each other to be the best we can be.

We recognize that the best way to serve our diverse patient communities is by reflecting that diversity. With almost 65% of our team members identifying as female and 70% of our leadership identifying as a visible minority, we are proud of our diverse, equitable and inclusive organization.

Interested in applying but worried you don't have it all? At WELL, we know not everyone gains their experience following a traditional path. If you share our values, want to make a difference in healthcare technology solutions, and meet 70% of the qualifications, we encourage you to apply. Express your interest here.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor to express your interest in the role and share your experience. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A brief online skills assessment.
• An in-person interview with the Senior Manager, Operations Excellence, to discuss how your skills and experience align with the needs of the team and the clients. 

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way! Accommodations are available on request for candidates taking part in all aspects of the selection process.

#LI-Hybrid
#LI-DNI

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

As a Senior Accounts Receivable and Billing Specialist, you will be responsible for invoicing and processing payments for Global Relay, ensuring that invoices and payments are posted completely, accurately and on a timely basis for the company's international company base. You will oversee billing processes for month-end, create and analyze billing reports, prepare revenue analyses and accruals, and provide insights for key metrics over the billing and receivables performance of Global Relay. Working in our main office in Vancouver, you play an essential role supporting the Billing Operations team and will report to the Team Lead, Revenue & Receivables. This is a fantastic opportunity to have an exciting and growing career path, while doing business with some of the world's largest organizations. If you are motivated and passionate, willing to learn, and want to work and grow in a fast-paced environment, then this is the job and team for you!

Your responsibilities:

• Ensure invoices and credit notes are prepared for our direct, partner, and umbrella (direct with child billing entities) customers, including other complex billing arrangements, in a timely manner and with accuracy.
• Review small-to-medium business ('SMB') customer sales opportunities (pending and closed) for completeness to ensure correct products, pricing and terms have been applied.
• Review billing records to ensure services are accurately invoiced according to customer's Order Form and our Master Terms of Service.
• Prepare monthly reconciliation between billing records and Global Relay's internal databases to ensure completeness of revenue captured for services provided.
• Review cash entries to ensure customer receipts are posted and matched correctly and reconcile with bank records.
• Assist with month end tasks, including but not limited to preparing the revenue analysis workbook, providing insights for revenue discrepancies, identifying accounts for revenue accruals, and preparing journal entries as necessary.
• Monitor Salesforce dashboards, queues, and/or reports daily to ensure open items are actioned on a daily basis.
• Review customer case queues daily to ensure cases are assigned and actioned in a timely manner, including identifying urgent or complex cases for escalation meanwhile ensuring cases close metrics are adhered to.
• Monitor and prepare KPIs such as aging reports, payment trends, and other relevant reports.
• Review and reconcile one-time charges, including third-party fees.
• Review interest charges and identify exceptions.
• Prepare AR Subledger and Invoice Register Reports.
• Manage Global Relay's credit card payment gateway and perform tasks such as reconcile charges against billing records, verify accuracy of deposits compared to charges processed, and monitor overall performance of the gateway to ensure efficient operation of payment processing.
• Work cross-functionally with other departments (i.e. collections, sales, customer success, etc.) to ensure complete, accurate, and timely billing for SMB customers.
• Reconcile vendor resold services and prepare reporting thereof, where applicable.
• Calculate referral commissions on a monthly basis and assist with any inquiries from our referral partners.
• Provide support to the collections team and assist with the bad debt termination process, including reviewing accounts and preparing write-off journals.
• Working within third-party partner billing and technology systems to ensure complete and accuracy billing of customers' use of third-party services billed by Global Relay.
• Act as the escalation contact for all internal SMB billing inquiries.
• Answer incoming phone calls from escalated customers, including billing inquiries and other post-sales correspondence.
• Perform other accounting duties and ad hoc tasks as necessary.

About you:

• A minimum of 4-5 years experience working in Accounts Receivable/Billing Function.
• Experience in a SaaS billing environment is an asset.
• Post-secondary education in Accounting with a good understanding of financial terminology is an asset.
• Intermediate knowledge of MS Excel (i.e. Pivot tables, V-lookups, etc.), Word, and Outlook.
• Excellent telephone etiquette and ability to write clear and professional formal business communications.
• Exceptional analytical skills, impeccable accuracy with numbers and high attention to detail.
• Strong work ethic and integrity.
• Ability to exercise tact and discretion and to be entrusted with confidential information.
• Exceptional organizational skills with the ability to prioritize and time-manage.
• Ability to work independently as well as within a team with minimal supervision.
• Familiarity with the Salesforce CRM system and/or NetSuite ERP is an asset
• Access to Microsoft Excel will be required as part of the interview process.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$55,000—$75,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Salary: $6000-$5000 annually

AboutJORILogistics

At JORI Logistics (JORI), we transform Freight Forwarding and Customs Brokerage into a competitive advantage for importers and exporters. Our clients rely on us to handle their global transportation needs so they can spend time on things that matter - like growing their businesses.

As a family-owned and operated company headquartered in Calgary, with offices in Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, weve provided turnkey logistics services, including CanadianCustomsBrokerage,U.S. Customs Brokerage,Air Freight,Ocean Freight,Ground Freight,Trade Consulting,and more.

For more information about our team and services, please visit ourwebsite.

About the Opportunity

JORI is expanding! We are currently looking for a full-time Accounts Receivable Administratorto join our team inCalgary, Albertaon a hybrid work model. Reporting to the Controller, you will manage accounts receivable, run monthly reports, make collection calls, and other accounting duties as required.

DUTIES AND RESPONSIBILITIES:

• Monitoring and collecting of accounts receivable
  
• Assisting clients with inquiries and payment collection
  
• Performing daily bank reconciliation
  
• Performing monthly reconciliation and tickets of Customs SOA
  
• Completing monthly collection and payment of Customs GST
  
• Reviewing credit applications and assigning credit limits to clients
  
• Depositing cheques to the bank
  
• Monitor warehouse invoice processes
  
• Assisting with month-end and projects as needed
  

QUALIFICATIONS:

Knowledge and Skills:

• Basic knowledge of accounting
  
• Attention to detail
  
• Time management skills
  
• Strong organizational skills
  
• Excellent verbal and written English communication skills
  
• Working knowledge with MS applications and Cargowise
  

Education and Experience:

• Post-Secondary Related Training
  
• 1 year of accounting experience
  
  

What We Offer

As a productive member of our team, you will be rewarded with a competitive salary of 60,000- 65,000, as well as a range of attractive benefits, including:

• Paramedical coverage and benefits
• Group insurance
• Work flexibility with our hybrid work model
• Career growth opportunities with our international portfolio
• Education support and personal development programs
• Reimbursement for home office equipment set-up
• An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Job Description

Company Description

18 month contract position

We are looking for a detail-oriented and proactive Billing Specialist to join our team. In this role, you will be responsible for ensuring project billings are accurate, timely, and fully compliant with contract requirements. You’ll work closely with Project Managers and the Accounts Payable team to maximize billing opportunities, properly allocate project costs, and support overall project success.

Hours: 8:00 a.m. – 4:30 p.m. MST

What You’ll Do:

• Review contracts and participate in project startup meetings to understand billing requirements.

• Set up project billing templates to capture all recoverable costs in line with contract terms.

• Prepare monthly billings and meet with Project Managers to resolve any issues.

• Conduct billing audits on cost-plus projects to ensure costs are accurately captured.

• Identify billing opportunities to maximize recoverable allowances.

• Process job cost adjustments to correct billing issues and align with contracts.

• Monitor overdue billings, escalating to Project Directors and preparing interest invoices when needed.

• Track builders’ lien rights to ensure compliance and escalate risks when necessary.

• Ensure adherence to Prompt Payment legislation by coordinating with Project Managers and Accounts Payable.

• Provide billing support and training to project teams.

• Manage “pay when paid” terms, directing Accounts Payable to release subcontractor payments upon receipt from customers.

• Work with Accounts Payable to confirm costs are properly entered, approved, and accrued.

• Diploma in Accounting.

• A 4-year university degree in Business or Finance (in progress or completed) is an asset.

• 1–3 years of experience in Accounts Payable or Accounts Receivable.

• Experience in the construction industry is a plus.

• Strong computer skills, with proficiency in Microsoft Word, Excel, and Outlook.

• Willingness and ability to travel as required.

At Chandos, we believe that our differences are our greatest strengths. We are committed to building a workplace that is diverse, equitable, and inclusive—starting with how we recruit and hire. We uncover talent, nurture it, and provide the tools people need to make a positive impact.

We are also proud to be 100% employee-owned . Every team member has the opportunity to become an owner, with only one class of units—because we believe everyone should be treated equally. When we say we are entrepreneurial-minded, we mean it.

What We Offer:

• Competitive wages.

• A comprehensive, employer-paid benefits program (health, dental, vision care, and employee assistance program).

• RRSP matching program to support long-term financial security.

• Educational assistance for employees pursuing career-enhancing education.

• Recognition and annual salary review program.

• Leadership conferences for connection, learning, and collaboration.

• Regular company-wide engagement opportunities.