3,942 Booking Agent jobs in Canada
Registration Booking Clerk Perioperative Services
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Job Description
Overview and Purpose of the Role
Reporting directly to the Director of Clinics, Perioperative and Procedures this role is responsible for providing high quality patient service through timely registration, reception, scheduling, and follow up bookings. As the first point of contact for patients, the Clerk ensures a welcoming and professional environment while coordinating appointment logistics using the Meditech MaaS electronic health record system. This role supports smooth patient flow, accurate data entry, and effective communication between patients and clinical teams to enhance the overall patient experience.
Key Duties & Responsibilities:
- Schedule surgical and procedural appointments using the Meditech MaaS EHR system
- Register patients upon arrival, verify health card details, and update demographics
- Coordinate patient flow in collaboration with the clinical team to ensure efficiency and minimal wait times
- Respond promptly and professionally to inquiries from patients, physicians, and staff
- Collaborate with clinical and administrative staff to ensure accurate scheduling and data entry
- Ensure accurate scanning and uploading of patient documents into the Electronic Health Record
- Maintain confidentiality and comply with PHIPA and other health information regulations
- Maintain and replenish clinic forms, requisitions, and patient handouts as needed
- Answer incoming calls and route inquiries to the appropriate personnel
- Flag and escalate urgent issues to the appropriate clinical or administrative team members
Corporate Responsibilities:
- Participate in all mandatory training requirements and work in compliance with the Occupational Health and Safety Act and Regulations, Schroeder Ambulatory Centre Policies and Procedures, as well as established industry guidelines (for all positions)
Education, Skills, & Qualifications:
- Secondary School Diploma or equivalent; post-secondary certificate or diploma in Medical Office Administration (preferred)
- 1–3 years of recent, relevant clerical experience, with familiarity in registration and booking procedures
- Proficiency with EMR systems such as Meditech, OSCAR, or Accuro; experience with OCEANS e-referral and patient portals is an asset
- Working knowledge of medical terminology and common healthcare procedures
- Strong verbal and written communication skills, with the ability to follow established templates and guidelines
- Excellent organizational skills with the ability to prioritize tasks, meet deadlines, and maintain accuracy under minimal supervision
- Demonstrated ability to maintain confidentiality and exercise discretion when handling sensitive patient information
- Proven ability to work both independently and collaboratively within a multidisciplinary team environment
- Computer proficiency in MS Office (Word, Excel, Outlook)
- Satisfactory criminal record check and vulnerable sector screening, plus proof of immunization and TB records
Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
Schroeder Ambulatory Centre is a non-profit medical facility dedicated to enhancing the quality of life for Ontarians through accessible, outpatient healthcare. Opening in late 2025, the Centre will offer a comprehensive range of clinical, diagnostic, and surgical services in alignment with it's mission to reduce pain, improve mobility, and streamline healthcare delivery.
In collaboration with hospital and academic partners, Schroeder Ambulatory Centre aims to strengthen public health capacity and drive innovation in care, ensuring a more efficient and compassionate healthcare experience for the community.
Customer Service
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We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.
Responsibilities:- Answer incoming customer calls and emails promptly and professionally
- Assist customers with product inquiries, orders, and returns
- Resolve customer complaints and issues with a sense of urgency
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure customer satisfaction
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM software
- High school diploma or equivalent
If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.
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Customer Service
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As part of the GMS family of companies since 2018, Slegg Building Materials has worked to become your first stop for all your building needs. Slegg has been on the job site or helping out around the house since 1947 and is Vancouver Island’s choice for building materials and home improvement products. With multiple locations across Vancouver Island, we are proud of our roots, and we know the hard work and dedication that goes into every one of our customers’ projects. Our team is made up of dedicated and hardworking individuals who together create a rewarding and welcoming work environment.
For more information about our family of companies, please visit Slegg Building Materials or
Position Summary
The primary function of a customer service representative is to provide exceptional customer service to all customers and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training in product knowledge of building materials will be provided. The shifts are Tuesday - Saturday, and the wage range is $21.50 - $26 per hour.
Key Responsibilities
- Act as an ambassador of the company with all employees and customers.
- Maintain an emphasis on a safety culture, customer service, and efficiency as top priorities.
- Ensure over the phone, face-to-face and or written communications with customers representing the company’s culture, values, and practices.
- Greet customers warmly and determine problems, orders, or other reasons for calling.
- Ability to ascertain when to pass on a customer’s questions to appropriate sales staff for additional products and sales information.
- Take orders at the sales counter and or over the phone.
- Provide suggestions and recommendations on building products and materials.
- Ability to use company computer systems for order entry.
- Process customer returns.
- Be a source of knowledge and willing to learn about new building materials. Lumber, Roofing, Siding, Insulation, Drywall, Hardware, Retaining Walls, Pavers, Concrete…etc.
- Responsible for communicating stock issues to insure inventory integrity
- Develop product knowledge to assist customers with purchases.
- Maintain product displays on selling floor, assist in keeping product signage/pricing accurate.
- Take pride in your work environment keeping your desk area clean and presentable.
- General housekeeping duties and stocking of merchandise.
- Other duties as assigned by management.
Skills and Qualifications
- Ability to self -manage, show initiative and be comfortable meeting the public.
- Broad knowledge of building supplies and home improvement products is an asset.
- Be a team player, demonstrate attention to detail and have good organizational skills.
- Exceptional computer skills, including Microsoft Office.
- Communicate professionally, both verbally and in writing to coworkers and customers.
- Must be able to multitask.
- Available to work flexible hours including weekends.
- Must be able to quickly communicate solutions if problems occur.
Benefits
- Health benefits - including drug coverage, practitioner, dental, vision, disability, and life insurance.
- Retirement savings (pension or other) are provided.
- Perks - Company discounts (mobile phone, etc.), training programs and opportunities for career advancement, group events, and more.
If you feel we are a good fit for your career goals and skillset, we invite you to apply and look forward to reviewing your application. As part of the GMS Inc. family of companies, you can launch your career with a North American building materials distributor and discover opportunities for growth and advancement. We value our team members and believe them to be our greatest assets. As such, we invest in training and strive to provide a work-life balance.
We are an equal opportunity employer.
CUSTOMER SERVICE REP
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Scope of Duties and Responsibilities of a Customer Service Representative
The role of a Customer Service Representative is vital to ensuring customer satisfaction and maintaining strong client relationships. While responsibilities may vary depending on the organization’s products or services, the position typically involves a wide range of duties. These include identifying and recommending suitable products or services that align with customer needs, as well as responding to inquiries in person, over the phone, by email, or through online chat platforms.
A key responsibility is to address and resolve complaints in a professional and timely manner, ensuring that customers have a positive experience at every point of interaction. Representatives are also expected to develop and maintain a comprehensive understanding of the company’s products, services, and policies to provide accurate information and solutions.
In addition, the role involves processing orders, managing transactions, accepting payments, and issuing refunds when necessary. Customer Service Representatives may also be responsible for documenting customer interactions, providing feedback to improve services, and assisting in the development of customer support strategies that enhance satisfaction and loyalty.
Company Details
Customer Service Representative
Posted 3 days ago
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- You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
- You have patience, and the ability to listen and recognize the needs of our client members
- You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
- You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
- You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
- Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
- Experience working in a customer service related field
- High School degree required
- Associate or Bachelor’s degree nice to have
- Working knowledge of health and welfare and/or defined benefit pension plans
- Experience working in a call center environment
- Ability to read, write and speak Spanish (for bilingual positions)
- After 30 days on assignment > pay rate increases
- During our busy season you will be expected to work a 40 hour week and overtime when requested
- Pay and Benefits
- subject to specific elections, plan, or program terms
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Company Details
Customer Service Representative
Posted 10 days ago
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The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.
Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.
What You’ll Do:
- Manage inquiries via phone, email, and chat
- Help with enrollment, scheduling, billing, and account support
- Resolve service issues with empathy and accuracy
- Liaise with internal teams to ensure records are accurate
- Strive for first-contact resolution and client satisfaction
You’ll Bring:
- Great communication and problem-solving skills
- Empathy and patient, calm demeanor
- Familiarity with CRM or MS Office tools
- Previous customer-facing experience is a plus
Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.
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Customer Service And Support
Posted 10 days ago
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We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.
Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot customer issues related to products and services.
- Provide detailed product and service information to customers.
- Document all customer interactions and resolutions in the helpdesk software.
- Escalate complex issues to higher-level support when necessary.
- Maintain a comprehensive understanding of company policies and procedures.
- Participate in training and development programs to continuously enhance skills.
- Proven experience in customer service or helpdesk support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work independently in a remote environment.
- Familiarity with helpdesk software and ticketing systems.
- Basic technical knowledge of computer systems and software applications.
- Strong organizational skills and attention to detail.
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Customer Service Representative
Posted 12 days ago
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We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.
Responsibilities:- Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
- Assist with enrollment, registration, and scheduling processes
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of all customer interactions
- Collaborate with other departments to ensure a seamless customer experience
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.
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Customer Service Representative
Posted 14 days ago
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As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.
Responsibilities- Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
- Provide information about services, project status, deliverables, and timelines.
- Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
- Maintain accurate records of interactions and follow-ups using CRM or support tools.
- Assist with onboarding new clients, including sharing resources and documentation.
- Collect client feedback and suggest process improvements to enhance service quality.
- Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
- Monitor client satisfaction metrics and help identify trends or recurring issues.
- Support knowledge base and help center documentation efforts.
- 1+ years of customer service or support experience.
- Strong verbal and written communication skills.
- Excellent problem-solving abilities and attention to detail.
- Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
- Ability to multitask and manage time effectively in a fast-paced environment.
- Collaborative mindset with a customer-first attitude.
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Customer Service Representative
Posted 26 days ago
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Rumipamba is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our clients while representing the company in a professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a timely and efficient manner
- Maintain a high level of product knowledge to assist customers with their inquiries
- Process orders, returns, and exchanges accurately
- Collaborate with other departments to ensure customer satisfaction
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Previous customer service experience preferred
- Proficiency in Microsoft Office and CRM software
- Excellent interpersonal skills
- Attention to detail
- Ability to remain calm under pressure
- Team player
- Minimum of 1 year of customer service experience
- Experience in a call center environment is a plusTracks data and source documents.Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database