3,512 Branch Sales jobs in Canada

As the Manager - Branch (Security Sales), you will be responsible for the overall management of the daily operations of a B2B small-scale retail location in our Communications and Security Solutions division. You will manage staff, finances, merchandise, and drive sales and customer service. You will ensure best practices and quality standards are met to achieve key results and support company strategies. You will have an integrated leadership role including, but not limited to, warehouse and customer service duties. You will support a branch with a $1M - $5M revenue or less.
**Responsibilities:**
+ Drive customer service excellence to every aspect of the branch, including showroom appearance, display of merchandise, product placement and store layout.
+ Ensure strategic goals and sales targets are met by maximizing sales and gross profit, reviewing sales performance, controlling expenses, and managing inventory investment.
+ Hire, train, develop, and supervise a small team of non-management employees.
+ Provide staff with feedback, coaching, and performance evaluations. Assess needs and build career paths.
+ Coordinate staffing schedules and conduct weekly staff meetings.
+ Ensure the branch complies with outlined safety policies and procedures, as well as local health regulations.
+ Network to improve the presence and reputation of the branch and the company.
+ Stay abreast of the competition and emerging technologies.
+ Identify current and future customer requirements by establishing rapport with existing and potential customers. Develop and maintains relationships with top accounts.
+ Ensure customer (in person) visits are scheduled regularly with the designated OSR.
+ Address customer concerns and ensure best possible outcome.
+ Develop strategies to expand walk in traffic and optimize profitability.
+ Analyze/monitor inventory/ stock movement.
+ Plan & organize customer events, local tradeshow needs, seminars and supplier counter days.
+ Create protocols to protect the store including theft management.
**Qualifications:**
+ High School Degree or Equivalent required; Bachelors Degree - Sales, Business Administration, Engineering, or relevant field preferred
+ 5-7 years prior professional sales experience in related industry
+ 1-3 years prior experience with managing a team
+ Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources
+ Demonstrated verbal, written, analytical, persuasion and interpersonal skills
+ Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
+ Ability to exercise teamwork, leadership, and flexibility
+ Excellent time management and computer skills
**Working Environment:** Outside Sales - Work is generally performed in an office environment, but employee may need to travel to customer sites or warehouse facilities. Driving may be required for an extended period of time with frequent stops and starts. Can be exposed to outdoor weather conditions.
**Physical Expectations:** Employee required to sit and drive a vehicle to perform their job.
#LI-RS
At Wesco, we build, connect, power and protect the world. As a leading provider of business-to-business distribution, logistics services and supply chain solutions, we create a world that you can depend on.
Our Company's greatest asset is our people. Wesco is committed to fostering a workplace where every individual is respected, valued, and empowered to succeed. We promote a culture that is grounded in teamwork and respect. With a workforce of over 20,000 people worldwide, we embrace the unique perspectives each person brings. Through comprehensive benefits ( and active community engagement, we create an environment where every team member has the opportunity to thrive.
Learn more about Working at Wesco here ( and apply online today!
Founded in 1922 and headquartered in Pittsburgh, Wesco is a publicly traded (NYSE: WCC) FORTUNE 500® company.
_Wesco International, Inc., including its subsidiaries and affiliates ("Wesco") provides equal employment opportunities to all employees and applicants for employment. Employment decisions are made without regard to race, religion, color, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law. US applicants only, we are an Equal Opportunity Employer._
_Los Angeles Unincorporated County Candidates Only: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act._

Job Description

Job Description

It’s not every day that you find an opportunity where you can take advantage of your sales expertise, leadership ability, and passion for growing a business, in equal parts.   Today is that day.   If you’re ready to sink your teeth into a role in an organization where you can truly add value as a sales and operations leader, then this is the role for you.   About the Company:    We’re a B2B supplier of a diverse array of products across a number of verticals across Canada.   With almost no competitors in our space, and a virtually untapped sales territory in the west, we are ripe with opportunity to double our business. We want your help to do that.   We’re currently in search of an ambitious, driven Regional Sales/Branch Manager to join our team and help us take our Western Canada sales operation to the next level.     About the Position:   As our new Regional Sales/Branch Manager, your primary purpose will be to provide sales and operational leadership to our Western Canada team, with a focus on driving team sales, coaching and motivating our team, and managing our sales process to deliver a seamless customer experience.   In addition, your leadership role will extend beyond sales, as you manage and oversee the day to day operations of our small branch.   You will:   * Lead your team (sales reps/account managers) to achieve sales objectives by effectively managing territories and accounts * Identify key customers (new and dormant) to establish and maintain rapport, drive sales, and serve as a key contact * Develop strategies to grow market share and pursue new business opportunities * Train, motivate and coach employees on work performance * Travel 1-2 times per month within the Western provinces to accompany sales reps on client meetings * Coordinate participation in and attend trade shows and other industry events * Work with our national sales and marketing team to build marketing and sales programs for your territory * Conduct quarterly sales meetings and review updates, and yearly performance reviews * Deliver ongoing review of sales to budget, and work with national sales team to propose yearly budgets * Supervise and manage other branch operations including customer service activities, product shipment/delivery logistics, accounts receivable collection, and payroll/commissions processing     This is an autonomous role, with a broad scope that will keep you highly engaged and motivated. You’ll have the freedom to work and manage your branch and sales team independently, along with the support of our national team when you need it.   We’re looking for an enthusiastic and assertive go-getter – someone who’s ready to roll up their sleeves and get into the thick of it. This is an incredible opportunity to grow your sales and operational leadership skills, drive success, and deliver results. If this sounds exciting to you, then we want to meet you.   The Details:   This is a full-time permanent position working primarily in the Greater Vancouver Area. You’ll work Monday to Friday, during standard business hours. There is some flexibility with daily start and end times, and you’ll occasionally need to work on weekends and evenings to participate in tradeshows and other industry events.   Here’s what else you can expect: * Competitive base salary between $75,000-$85,000/year plus 5-10% annual performance bonus * Benefits, RRSP program, and 3 weeks’ vacation to start * Cell phone allowance * All travel costs reimbursed   Qualifications   * Significant sales experience (5+ years), with a proven track record of meeting sales targets * Sales leadership experience is a plus (i.e. building and managing sales teams, developing sales strategies, monitoring sales performance, etc.) * Proven ability to lead, coach, and influence others in a sales capacity * Experience selling in the CPG industry (or related) is an asset * Branch management experience and/or operations management experience is a plus * Willingness to travel occasionally * Relevant post-secondary education (sales, marketing, business, etc.) is an asset   How to Apply   Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.   We strive to build a team that reflects the diversity of the community we work in and encourage applications from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with disabilities. If we can make this easier through accommodation in the recruitment process, please contact us using the “Help” button.   We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.

Make Meaningful Matches. Build Better Business.

At ML6 Search + Talent Advisory , we’re not your typical recruitment firm. We’re bold, inspired, real, and invested in everything we do—from the clients we support to the candidates we champion, and the team we collaborate with every day. We focus on delivering real results, not just filling roles. With five specialized divisions (Corporate, Engineering, Technology, Mining, and Scientific), and a growing team we’re building something special—and we want you to be a part of it!

We’re currently on the hunt for a Senior Associate – Business Development & Account Management to join our team! If you’re a natural connector with a passion for solving business problems through talent, and you're eager to own your desk and drive growth, we should talk.

What You’ll Be Doing:

Business Development

• Proactively identify, pursue, and close new business opportunities using both creative outreach and proven strategies.
• Build long-term client relationships based on trust, responsiveness, and results.
• Collaborate with internal teams to create tailored solutions for each client’s unique hiring needs.

Account Management

• Serve as the main point of contact for a portfolio of clients, delivering top-tier service with speed and precision.
• Anticipate and understand client needs, advising on hiring strategies, talent trends, and market challenges.
• Maintain client satisfaction while growing accounts through repeat business and referrals.

Recruitment

• Identify and engage top talent using a range of sourcing methods—social media, job boards, networking events, referrals, and your own ingenuity.
• Conduct in-depth candidate interviews to assess not just skills, but motivations, goals, and alignment with client culture.
• Guide candidates through the hiring process with empathy and insight, prepping them for interviews and debriefing afterwards.

What You’ll Need to Be Successful:

• A passion for recruitment, relationship-building, and business development.
• 5+ years of experience in business development, recruitment, or client-facing roles in a high-performance environment.
• A natural ability to connect with people, ask thoughtful questions, and confidently challenge assumptions when needed.
• A consultative, relationship-first mindset that balances candidate advocacy with client priorities.
• Strong instincts for talent—you can spot potential from a mile away.
• A collaborative attitude and entrepreneurial spirit—you thrive when given ownership and autonomy.
• Bonus points if you love dogs. (Okay, not required—but it helps around here!)

Why ML6?

• We offer flexible working arrangements and a hybrid culture built on trust and results.
• Our environment is collaborative, fun, and driven —we support each other, celebrate wins, and learn from challenges.
• You’ll be part of a tight-knit team with big ambitions and room to grow your own career path.

Sound like you?

We’d love to hear from you. Apply now and take the next step in a career where your voice matters, your impact is felt, and your growth is supported every step of the way.

Make Meaningful Matches. Build Better Business.

At ML6 Search + Talent Advisory , we’re not your typical recruitment firm. We’re bold, inspired, real, and invested in everything we do—from the clients we support to the candidates we champion, and the team we collaborate with every day. We focus on delivering real results, not just filling roles. With five specialized divisions (Corporate, Engineering, Technology, Mining, and Scientific), and a growing team we’re building something special—and we want you to be a part of it!

We’re currently on the hunt for a Senior Associate – Business Development & Account Management to join our team! If you’re a natural connector with a passion for solving business problems through talent, and you're eager to own your desk and drive growth, we should talk.

What You’ll Be Doing:

Business Development

• Proactively identify, pursue, and close new business opportunities using both creative outreach and proven strategies.
• Build long-term client relationships based on trust, responsiveness, and results.
• Collaborate with internal teams to create tailored solutions for each client’s unique hiring needs.

Account Management

• Serve as the main point of contact for a portfolio of clients, delivering top-tier service with speed and precision.
• Anticipate and understand client needs, advising on hiring strategies, talent trends, and market challenges.
• Maintain client satisfaction while growing accounts through repeat business and referrals.

Recruitment

• Identify and engage top talent using a range of sourcing methods—social media, job boards, networking events, referrals, and your own ingenuity.
• Conduct in-depth candidate interviews to assess not just skills, but motivations, goals, and alignment with client culture.
• Guide candidates through the hiring process with empathy and insight, prepping them for interviews and debriefing afterwards.

What You’ll Need to Be Successful:

• A passion for recruitment, relationship-building, and business development.
• 5+ years of experience in business development, recruitment, or client-facing roles in a high-performance environment.
• A natural ability to connect with people, ask thoughtful questions, and confidently challenge assumptions when needed.
• A consultative, relationship-first mindset that balances candidate advocacy with client priorities.
• Strong instincts for talent—you can spot potential from a mile away.
• A collaborative attitude and entrepreneurial spirit—you thrive when given ownership and autonomy.
• Bonus points if you love dogs. (Okay, not required—but it helps around here!)

Why ML6?

• We offer flexible working arrangements and a hybrid culture built on trust and results.
• Our environment is collaborative, fun, and driven —we support each other, celebrate wins, and learn from challenges.
• You’ll be part of a tight-knit team with big ambitions and room to grow your own career path.

Sound like you?

We’d love to hear from you. Apply now and take the next step in a career where your voice matters, your impact is felt, and your growth is supported every step of the way.

Job Description

Job Description

Account Management/Sales Representative

Les Laboratoires Vaporus Inc. - Saint-Laurent, QC

Job Description

Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.

Duties/Responsibilities:

• Cold calls/Prospects for new business development (B2B
• Autonomous Lead Generation
  
• Identify new sales opportunities by using up-selling and cross-selling techniques
• Manage and solve conflicts/concerns with clients
• Prepare, deliver, and follow up on proposals
• Entering orders
• Promote awareness of new products
• Meet and exceed sales goals
• Maintain sales database

Desired Skills & Experience:

• Excellent command of French and English, verbal and written
• Experience in a business-to-business sales position
  
• Driven and able to work autonomously
• Attentive to details, tight organizational and time management skills
• Confident and persuasive
• Proficient with MS Office
• Willing to travel

Perks and Benefits:

* 50 000 - 75 000$ + commission

* Free Parking

Job Type: Full-time

Required education:

• High school or equivalent

**Job Description:**
DataRobot delivers AI that maximizes impact and minimizes business risk. Our platform and applications integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future.
The Director of Account Management is responsible for leading a team of Account Managers focused on driving customer retention, growth, and long-term strategic partnerships. This leader ensures that customers realize maximum value from their investment, while aligning account strategy with company revenue objectives. The Director partners cross-functionally with Sales, Customer Success, Product, and Marketing to deliver a seamless customer experience and achieve company growth goals.
**Key Responsibilities:**
**Strategic Leadership**
+ Develop and execute the overall account management strategy to achieve retention, upsell, and cross-sell targets.
+ Lead and mentor a team of Account Managers, ensuring alignment with company objectives and professional growth.
+ Drive consistent account planning and pipeline management across the team.
**Customer Growth & Retention**
+ Oversee execution of customer account strategies to maximize Net Revenue Retention (NRR).
+ Ensure customer satisfaction through proactive engagement, issue resolution, and executive-level relationship management.
+ Identify and pursue opportunities for customer expansion, including upsell of new solutions and cross-sell into additional business units.
**Cross-Functional Collaboration**
+ Partner with Customer Success, Professional Services, and Product teams to deliver value and ensure adoption of solutions.
+ Align with Sales leadership on territory planning, forecasting, and joint account strategies.Collaborate with Marketing and Enablement to provide Account Managers with the tools and resources needed to succeed.
**Operational Excellence**
+ Define, track, and report on key account management metrics, including retention, expansion, and pipeline performance.Implement scalable processes, playbooks, and tools that improve team efficiency and customer outcomes.
+ Foster a culture of accountability, collaboration, and continuous improvement within the Account Management team.
**Knowledge, Skills and Abilities** **:**
+ Proven ability to lead and scale account management or customer success teams in a SaaS or enterprise software environment.
+ Strong strategic thinking and execution skills, with experience managing multimillion-dollar account portfolios.
+ Excellent executive presence and communication skills; ability to influence C-level stakeholders internally and externally.
+ Data-driven decision maker with strong business acumen and ability to translate insights into action.
+ Strong collaboration and leadership skills with a history of cross-functional success.
**Requisite Education and Experience / Minimum Qualifications:**
+ 10+ years in account management, customer success, or sales leadership, including 3+ years leading teams.
+ Experience in SaaS, AI/ML, or enterprise technology environments strongly preferred.
+ Bachelor's degree in Business, Technology, or related field; MBA preferred.
**Compensation Statement**
The U.S. annual on-target earnings (OTE) range for this full-time position is between $280,000 and $380,000 USD/year. This range represents a combination of annual base pay and targeted commission. Actual offers may be higher or lower than this range based on various factors, including (but not limited to) the candidate's work location, job-related skills, experience, and education.
The talent and dedication of our employees are at the core of DataRobot's journey to be an iconic company. We strive to attract and retain the best talent by providing competitive pay and benefits with our employees' well-being at the core. Here's what your benefits package may include depending on your location and local legal requirements: Medical, Dental & Vision Insurance, Flexible Time Off Program, Paid Holidays, Paid Parental Leave, Global Employee Assistance Program (EAP) and more!
**DataRobot Operating Principles:**
+ Wow Our Customers
+ Set High Standards
+ Be Better Than Yesterday
+ Be Rigorous
+ Assume Positive Intent
+ Have the Tough Conversations
+ Be Better Together
+ Debate, Decide, Commit
+ Deliver Results
+ Overcommunicate
Research shows that many women only apply to jobs when they meet 100% of the qualifications while many men apply to jobs when they meet 60%. **At DataRobot we encourage ALL candidates, especially women, people of color, LGBTQ+ identifying people, differently abled, and other people from marginalized groups to apply to our jobs, even if you do not check every box.** We'd love to have a conversation with you and see if you might be a great fit.
DataRobot is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. DataRobot is committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. Please see the United States Department of Labor's EEO poster and EEO poster supplement for additional information.
All applicant data submitted is handled in accordance with our Applicant Privacy Policy ( .
DataRobot delivers AI that maximizes impact and minimizes business risk. Our AI applications and platform integrate into core business processes so teams can develop, deliver, and govern AI at scale. DataRobot empowers practitioners to deliver predictive and generative AI, and enables leaders to secure their AI assets. Organizations worldwide rely on DataRobot for AI that makes sense for their business - today and in the future. For more information, visit our website ( and connect with us on LinkedIn ( .
**_DataRobot has become aware of scams involving false offers of DataRobot employment. The scams and false offers use imposter websites, email addresses, text messages, and other fraudulent means. None of these offers are legitimate, and DataRobot's recruiting process never involves conducting interviews via instant messages, nor requires candidates to purchase products or services, or to process payments on our behalf._** **_Please note that DataRobot does not ask for money in its recruitment process._** **_DataRobot is committed to providing a safe and secure environment for all job applicants. We encourage all job seekers to be vigilant and protect themselves against recruitment scams by verifying the legitimacy of any job offer before providing personal information or paying any_** **_fees. Communication_** **_from our company will be sent from a verified email address using the @_** **_datarobot.com_** **_email domain. If you receive any suspicious emails or messages claiming to be from DataRobot, please do not respond._**
**_Thank you for your interest in DataRobot, and we look forward to receiving your application through our official channels._**
Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

Job Description

Job Description

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.

KEY RESPONSIBILITIES:

• Drive customer retention and expansion by leading team of Account Managers
• Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
• Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
• Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
• Collaborate with the sales team to identify cross-sell opportunities
• Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
• Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
• Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
• Cross-collaborate with internal teams to advocate for the voice of the customer
• Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
• Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership

QUALIFICATIONS AND EXPERIENCE:

• 5+ years of experience in Customer Success or Account Management Enterprise SaaS
• Proven track record of exceeding retention and expansion quotas
• Proven ability to manage large (several thousand) logo portfolio
• Experience leading a CS or Account Management team in a digital-led or scaled engagement model
• Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
• Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
• Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
• Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
• Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
• Exceptional communication, presentation, and negotiation skills, with executive presence
• Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus

WHAT WE OFFER YOU:

• Competitive salary
• Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
• An outstanding collaborative work environment
• Fully Remote in North America

#LI-remote

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Psychological conditions:

• Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets

We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.

We are not sponsoring visas at this time.

Job Description

Job Description

Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Our technologies are shaping production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.

Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 21,000 employees in 50 countries and net sales of approximately 4.6bn USD. Learn more at hexagon.com and follow us @HexagonAB.

Purpose of Position:

The Account Management Lead plays a dual role: managing a portfolio of key customer accounts while providing day-to-day leadership, guidance, and support to the Account Management team. Acting as the bridge between Account Managers and the Head of Account Management, the Lead helps ensure operational excellence, consistency in client engagement, and timely escalation of risks or opportunities. This role is ideal for a Seasoned Account Manager ready to take on mentoring and leadership responsibilities without stepping fully out of client ownership.

Key Responsibilities

Client Management

· Maintain responsibility for a personal portfolio of strategic customer accounts.

· Act as an escalation point for client issues, supporting Account Managers in navigating complex or sensitive situations.

· Support renewal negotiations, contract discussions, and executive-level meetings as required.

Team Leadership & Mentorship

· Serve as a peer leader and first point of contact for the Account Management team for day-to-day guidance.

· Mentor Account Managers by sharing best practices in account planning, stakeholder engagement, and opportunity identification in collaboration and coordination with leadership

· Lead weekly team huddles to review priorities, share insights, and address challenges.

· Provide informal feedback to the Head of Account Management on team performance, development needs, and morale.

Operational Excellence

· Drive consistency in the adoption of account planning frameworks, renewal processes, and CRM/data hygiene practices.

· Monitor account health metrics across the team and flag potential risks early.

· Coordinate workload coverage during absences or peak periods.

Cross-Functional Collaboration

· Work with Head of Account Management, Sales, Product, Customer Success, and Support teams to ensure alignment on customer strategy and delivery.

· Contribute to internal initiatives such as tool adoption, reporting improvements, or customer programs.

Strategic Contribution

· Partner with the Head of Account Management to execute departmental strategy and implement new initiatives.

· Lead special projects that improve client satisfaction, retention, and growth (e.g., client workshops, value delivery programs).

· Represent the Account Management team in cross-departmental meetings and working groups

· Collaborate with USCA Customer Success Lead as required for Customer initiatives

Measuring Success:

• High retention rates across assigned accounts and overall team portfolio.
• Increased adoption of standardized processes and tools within the team.
• Positive feedback from peers on mentorship and leadership support.
• Early escalation of risks, leading to reduced churn and smoother renewal cycles.
• Strong collaboration and alignment across Sales, Product, and Support teams

Qualification & Key Skills

• Proven success managing complex, high-value customer accounts.
• 10+ years’ experience negotiating strategic sales and complex contracts
• Prior team management would be considered an asset, knowing how to delegate and/or escalate
• Experience and comfort on mining sites and able to hold strategic conversations at multiple levels
• Hands on mining experience would be considered an asset
• Strong interpersonal and communication skills, with the ability to mentor and influence peers.
• Demonstrated ability to manage multiple priorities and foster team collaboration.
• Familiarity with CRM systems and account planning frameworks.
• Ability to handle ambiguity, exercise judgment, and escalate appropriately.

· Ability to work and contribute to a team environment, as well as independently.

· Able to communicate clearly in a courteous and professional manner.

· Exceptional negotiation, problem solving and presentation skills.

· Ability to learn quickly and share knowledge and information.

• Ability to travel extensively as required

Travel Requirements:

· Considerable regional travel is required to fulfil this role, up to 50% of the time

· Occasional international travel may be required

Due to business needs, travel may infrequently occur on the weekend or outside of normal business hours