161 Business Process jobs in Canada
Business Process Consultant
Toronto, Ontario
Zurich NA
Posted today
Job Viewed
Job Description
Business Process Consultant
125376
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
125376
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility pleaseclick here ( .If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email **your request to have your job profile deleted from the system** by clickinghere ( ) . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9. Disability / Veterans
This advertiser has chosen not to accept applicants from your region.
0
Business Process Consultant
TES The Employment Solution Inc.
Posted 1 day ago
Job Viewed
Job Description
Reference Code: 049993 KEY RESPONSABILITIES • Analyze existing business processes, identify inefficiencies, & recommend improvements using ServiceNow functionalities. • Elicit, document, & analyze business requirements from stakeholders, ensuring clarity in both required languages. • Design & develop ServiceNow solutions that align with business objectives & are scalable & efficient. • Lead & participate in the implementation of ServiceNow projects, including configuration, integration, & testing. • Create detailed process maps & workflows to illustrate current & future state processes. • Conduct needs analysis, establish project specifications, & identify solutions to business challenges. • Collaborate with business leaders, IT teams, & end-users to gather requirements, provide updates, & ensure alignment with project goals. • Develop & deliver training materials & sessions in both languages (or one, as applicable) to educate end-users on ServiceNow functionalities. • Provide ongoing support & mentorship to team members & clients • Participate in pre-sales activities, such as responding to RFPs & preparing presentations, as needed REQUIREMENTS • Bilingual proficiency (verbal & written) in English & French • Communicate complex technical & business concepts clearly & effectively in both required languages • Facilitate workshops, meetings, & documentation in both languages to ensure all stakeholders are engaged & informed. • Support global or cross-border projects, navigating cultural & linguistic differences to drive successful outcomes. • Bachelor's degree in IT, Engineering, Business, or a related field • 35+ years of experience working with the ServiceNow platform, including implementation, configuration, & customization • Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, etc. • Experience & understanding with scripting languages (JavaScript, GlideScript) & integration tools (REST, SOAP) is a plus • ServiceNow Certified System Administrator (CSA) or other relevant certific
This advertiser has chosen not to accept applicants from your region.
1
Expert, Business Process Optimization
Aurora, Ontario
Magna International, Inc
Posted 1 day ago
Job Viewed
Job Description
Job Description
Requirements and Qualifications:
Magna Standards:
Further Information: Work Environment
Office environment: 10-20% Travel required to Magna production locations.
While working in production environments, the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain
Job Description
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Job descriptions may display in multiple languages based on your language selection.
What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Transforming mobility. Making automotive technology that is smarter, cleaner, safer and lighter. That's what we're passionate about at Magna Powertrain, and we do it by creating world-class powertrain systems. We are a premier supplier for the global automotive industry with full capabilities in design, development, testing and manufacturing of complex powertrain systems. Our name stands for quality, environmental consciousness, and safety. Innovation is what drives us and we drive innovation. Dream big and create the future of mobility at Magna Powertrain.
Job Responsibilities:
Mission of the Position:
The Expert, Business Process Optimization position will work with key stakeholders to conduct in-depth analysis of existing business processes and identify opportunities for improvement and optimization. The position will recommend, support and/or lead the design, development, and implementation of strategies to streamline processes and improve efficiency and will use data and metrics to measure the effectiveness of process improvements. This role may act as a work stream lead on key strategic projects and in collaboration with cross-functional teams.
Key Responsibilities:
- Conduct operational and statistical studies to identify current states and potential areas for process simplification, standardization, and optimization.
- Lead in planning and execution for business process optimization projects. These may include but are not limited to domains such as Quoting, EHS management, Expense management, Value Analysis/Value Engineering (VA/VE), front office digitalization, Continuous Integration / Continuous Delivery (CI/CD) pipelines, logistics planning, Objectives and Key Results (OKRs), Engineering Change management, procure to pay process, and other similar projects.
- Interview key stakeholders and develop detailed end-to-end process maps, identifying roles and resources required.
- Utilize data to recommend and implement optimization strategies for business processes, enhancing productivity and reducing inefficiencies.
- Expertly use software tools such as MS Office, MS Teams, BPMN2 Software, Visio or other visualization software, Power BI, Adobe Photoshop, Illustrator to expedite these tasks.
- Collaborate with various teams to facilitate the implementation of optimized processes, designing and implementing operational models to improve efficiency.
- Monitor process effectiveness to ensure consistency, refining processes as required, and developing measurable metrics to evaluate improvements.
- Prepare and present reports to management outlining findings and actionable recommendations based on data-driven insights.
- Train staff on new processes, standards, and changes, ensure compliance through auditing.
- Use visual, statistical methods or empirically founded decision-making tactics to conceptualize and execute experiments and demonstrate potential enhancement benefits.
- Follow Magna's Code of Conduct and Ethics and related compliance policies.
- Additional duties and responsibilities as assigned.
Requirements and Qualifications:
- Bachelor's degree in business, Statistics, Operations Research, Computer Science, Engineering, or a related field.
- Minimum 8 years of relevant work experience as a Lean Practitioner, Process Analyst, Business Analyst, Project/Program Manager, or a similar role.
- Expertise in process mapping, data gathering and analysis, and business process optimization techniques.
- Experience with methods such as Kaizen, Lean, 5S, and Six Sigma is an asset.
- Experience in data mining, business intelligence tools (e.g. MS Power BI, Grafana, etc.) and cloud data frameworks.
- Demonstrated proficiency in machine learning and operations research, along with strong mathematical abilities encompassing statistics and algebra.
- Knowledge of programming languages including R, node.js, SQL, and Python. Familiarity with other programming languages is an asset
- Knowledge of project management methodologies like Waterfall and Agile is an asset.
- Excellent problem-solving, analytical, and project management skills.
- Strong written and verbal communication skills.
- Self-motivated and driven, with the ability to identify high-value opportunities, gain information, develop understanding, and engage in the implementation.
- Proficiency in using software tools like MS Office, MS Teams, BPMN2 Software, Visio or other visualization software, Power BI, Adobe Photoshop, Illustrator.
Magna Standards:
- Practice and maintain integrity while following Magna's Charter and Constitution.
- Follow Magna's Code of Conduct and Ethics and related compliance policies.
- Supports and adheres to policies, procedures, and operational guidelines related to established quality management system (IATF 16949).
- Drive the development of new technologies to improve quality, efficiency and reduce cost.
- Comply with safety policies and procedures to ensure duties of self are performed in a safe manner.
- Health & Safety responsibilities:
- Understands and enforces Environmental, Health & Safety policies, procedures and rules.
- Involved in accident / incident investigation, reporting and corrective actions.
- Reviews safety incidents, memos, etc. with employees.
- Train new employees.
- Correct unsafe acts and conditions.
- Ensure use of appropriate Personal Protective Equipment (PPE).
- Assess employee safety performance as part of performance appraisal.
- Create a positive work environment by demonstrating and sharing functional/technical knowledge.
- Develop and maintain a responsive and cooperative working relationship with internal and external customers.
- Treat everyone with dignity, trust and respect.
- Complete additional duties and responsibilities as assigned.
- Comply with Magna's information and data protection policies.
Further Information: Work Environment
Office environment: 10-20% Travel required to Magna production locations.
While working in production environments, the colleague may be exposed to machinery, moving equipment and material, moderate noise, airborne particles, fumes and various levels of temperature created by the manufacturing process.
Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email or traditional mail to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Powertrain
This advertiser has chosen not to accept applicants from your region.
2
ServiceNow Business Analyst / Process Consultant (Bilingual)
Toronto, Ontario
Kyndryl
Posted today
Job Viewed
Job Description
**Who We Are**
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Role Overview**
A ServiceNow Business Process Consultant (Bilingual) is responsible for analyzing, designing, and optimizing business processes using the ServiceNow platform, while communicating effectively in two languages. This role combines technical platform expertise, process improvement skills, and the ability to work across diverse teams and stakeholders in multilingual environments.
**Key Responsibilities**
+ Analyze existing business processes, identify inefficiencies, and recommend improvements using ServiceNow functionalities.
+ Elicit, document, and analyze business requirements from stakeholders, ensuring clarity in both required languages.
+ Design and develop ServiceNow solutions that align with business objectives and are scalable and efficient.
+ Lead and participate in the implementation of ServiceNow projects, including configuration, integration, and testing.
+ Create detailed process maps and workflows to illustrate current and future state processes.
+ Conduct needs analysis, establish project specifications, and identify solutions to business challenges.
+ Collaborate with business leaders, IT teams, and end-users to gather requirements, provide updates, and ensure alignment with project goals.
+ Develop and deliver training materials and sessions in both languages (or one, as applicable) to educate end-users on ServiceNow functionalities.
+ Provide ongoing support and mentorship to team members and clients.
+ Stay current with ServiceNow platform updates and industry best practices, proactively identifying opportunities for process enhancement.
+ Participate in pre-sales activities, such as responding to RFPs and preparing presentations, as needed.
**Bilingual Requirements**
+ Communicate complex technical and business concepts clearly and effectively in both required languages (e.g., English and French).
+ Facilitate workshops, meetings, and documentation in both languages to ensure all stakeholders are engaged and informed.
+ Support global or cross-border projects, navigating cultural and linguistic differences to drive successful outcomes.
**Who You Are**
**Required Qualifications**
+ Bachelor's degree in Information Technology, Engineering, Business, or a related field.
+ 3-5+ years of experience working with the ServiceNow platform, including implementation, configuration, and customization.
+ Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, etc.
+ Experience and understanding with scripting languages (JavaScript, GlideScript) and integration tools (REST, SOAP) is a plus.
+ ServiceNow Certified System Administrator (CSA) or other relevant certifications preferred.
+ Strong analytical, problem-solving, and process management skills.
+ Experience in process definition, improvement, and re-engineering.
+ Excellent interpersonal and stakeholder management skills.
+ Proven ability to work collaboratively in diverse, multicultural, and multilingual environments.
+ Bilingual proficiency (verbal and written) in the required language pair.
**Preferred Qualifications**
+ ITIL v3/v4, Six Sigma, Agile, Prosci, or TOGAF certifications are desirable.
+ Experience with global companies or projects spanning multiple geographies and time zones.
+ Familiarity with project management methodologies (Agile, Waterfall) and ServiceNow "NowCreate"
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
**The Role**
**Role Overview**
A ServiceNow Business Process Consultant (Bilingual) is responsible for analyzing, designing, and optimizing business processes using the ServiceNow platform, while communicating effectively in two languages. This role combines technical platform expertise, process improvement skills, and the ability to work across diverse teams and stakeholders in multilingual environments.
**Key Responsibilities**
+ Analyze existing business processes, identify inefficiencies, and recommend improvements using ServiceNow functionalities.
+ Elicit, document, and analyze business requirements from stakeholders, ensuring clarity in both required languages.
+ Design and develop ServiceNow solutions that align with business objectives and are scalable and efficient.
+ Lead and participate in the implementation of ServiceNow projects, including configuration, integration, and testing.
+ Create detailed process maps and workflows to illustrate current and future state processes.
+ Conduct needs analysis, establish project specifications, and identify solutions to business challenges.
+ Collaborate with business leaders, IT teams, and end-users to gather requirements, provide updates, and ensure alignment with project goals.
+ Develop and deliver training materials and sessions in both languages (or one, as applicable) to educate end-users on ServiceNow functionalities.
+ Provide ongoing support and mentorship to team members and clients.
+ Stay current with ServiceNow platform updates and industry best practices, proactively identifying opportunities for process enhancement.
+ Participate in pre-sales activities, such as responding to RFPs and preparing presentations, as needed.
**Bilingual Requirements**
+ Communicate complex technical and business concepts clearly and effectively in both required languages (e.g., English and French).
+ Facilitate workshops, meetings, and documentation in both languages to ensure all stakeholders are engaged and informed.
+ Support global or cross-border projects, navigating cultural and linguistic differences to drive successful outcomes.
**Who You Are**
**Required Qualifications**
+ Bachelor's degree in Information Technology, Engineering, Business, or a related field.
+ 3-5+ years of experience working with the ServiceNow platform, including implementation, configuration, and customization.
+ Proficiency in ServiceNow modules such as ITSM, ITOM, CSM, etc.
+ Experience and understanding with scripting languages (JavaScript, GlideScript) and integration tools (REST, SOAP) is a plus.
+ ServiceNow Certified System Administrator (CSA) or other relevant certifications preferred.
+ Strong analytical, problem-solving, and process management skills.
+ Experience in process definition, improvement, and re-engineering.
+ Excellent interpersonal and stakeholder management skills.
+ Proven ability to work collaboratively in diverse, multicultural, and multilingual environments.
+ Bilingual proficiency (verbal and written) in the required language pair.
**Preferred Qualifications**
+ ITIL v3/v4, Six Sigma, Agile, Prosci, or TOGAF certifications are desirable.
+ Experience with global companies or projects spanning multiple geographies and time zones.
+ Familiarity with project management methodologies (Agile, Waterfall) and ServiceNow "NowCreate"
This position requires the employee to work on a regular basis with Kyndryl stakeholders located in other Canadian provinces, the United States, or internationally where English is the common language, making knowledge of the English language a requirement for this position in addition to fluency in French.
**Being You**
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
**What You Can Expect**
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
**Get Referred!**
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.
Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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3
Business Operations Coach
Vancouver, British Columbia
Breakthrough Academy
Posted 1 day ago
Job Viewed
Job Description
Job Description
remote work
Job Description
Salary:
BUSINESS OPERATIONS COACH
- Do you have a track record of building a successful contracting business or growing a strong division within a contracting company?
- Does the idea of turning your operational experience into powerful guidance for other business leaders excite you?
- Are you energized by deep conversations, big goals, and the "aha" moments that follow?
- Do you get fired up helping entrepreneurs set bold goals and build the systems to reach them?
- Are you ready to join a team who thrives on making a real impact and helping our Members succeed personally and professionally?
- Have you been looking to knowledge share and support a community of like minded driven, business owners?
- Are you passionate about leading, inspiring, and empowering high performers?
- Would you enjoy an advisory role within a team that doesn't get lost in a corporate work setting and away from the pressures of jobsite performance?
ABOUT BREAKTHROUGH ACADEMY
Breakthrough Academy specializes in helping high performing entrepreneurs in the contracting industry grow their businesses by implementing excellent operational systems into their companies. We believe in the unlimited potential of entrepreneurship and help our Members (customers) break through barriers and take their businesses to the next level.
Our proprietary training program brings systemization to a contracting companys operations, develops an entrepreneurs core business skills, and holds accountability to goals along a clear business plan.
Breakthrough Academy is now ten years old and growing rapidly, with over 1,000 business owners developing in the program, and an awesome team of 50 running the show. As we serve companies across the continent to level-up and systemize their operations, Breakthrough Academy itself has grown significantly, with 9 years of back-to-back revenue growth. To maintain focus on excellent Member experience, we are now hiring for the newest additions to our awesome team - professionals who have real-world industry experience and are excited to turn that knowledge into impact for hundreds of other business leaders.
This is where you come in.
THIS IS FOR YOU IF:
- You have a natural ability to lead, influence, empower and hold people accountable
- You come alive when you're guiding others toward clarity, confidence, and results
- You build strong relationships and relate to people both virtually, through digital meetings, and in person at our flagship events
- You gravitate towards a consultative approach and know when to use other leadership skills to influence change
- You have a proven track record of strategic planning, financial management and executing to surpass targets
- You have the ability to connect with senior leaders and build trust quickly
- You have a genuine desire to help people shine and be their best
- You have experience in supporting a company through a growth phase and you are energized by helping business owners systemize their operations
- Youre incredibly resourceful, seek innovative solutions and demonstrate relentless tenacity
- You have the ability to see the big picture in every situation and do a deep dive on specifics when necessary
- You have a results based mindset, allowing you to uncover opportunities and empower others to take action that will lead to valuable improvements
- You display a high level of emotional intelligence and demonstrate a high level of integrity and discretion in handling confidential information
IN THE ROLE, YOU WILL BE:
- Working closely with high-performing entrepreneurs (Members) to take their business to the next level by providing powerful, personalized coaching through a combination of strategic coaching, systems implementation, and driving goal accountability
- Utilizing the Contractor Growth Method and to teach business and executive skills to our Members by hand-picking the best tools, templates, and resources to make every group session impactful and high-value
- Facilitating group meetings to share ideas and best practices with business owners while generating options to resolve their business challenges
- Coaching business owners in one-on-one meetings to drive results by keeping Members focused, aligned, and making progress toward their big goals
- Helping Members build out a bulletproof Master Business Plan (MBP); think Annual Plan, Budget, Sales Targets, Reporting Systems, Goal Frameworks, and more
- Providing feedback and driving momentum by hosting annual and quarterly strategic reviews to help the Members stay on track and hit goals
- Challenging Members on seeking a deeper understanding of specific business concepts, executive skills and behaviours
- Launching new Members with impactful, energizing onboarding meetings
- Championing the Member experience by owning the follow up process and staying connected through personalized emails, calls, and key touch points throughout the program
- Collaborating with 20+ other coaches to develop best practices and contribute to the collective wealth of coaching resources
- Attending and facilitating epic moments during our annual flagship event, the Winter Summit
- Driving engagement by showing up at member-wide events, supporting vendor partnerships, and being a recognizable, trusted face in the Breakthrough Academy program.
EXPERIENCE REQUIRED
- 5+ years experience in an operations leadership role, or as an owner, within a successful contracting business of $3M-20M in annual revenue
-OR- - 5+ years experience in managing project scopes, operations and budgets of $5M-40M within a larger contracting company
- 5+ years experience directly managing large cross-functional teams
- Proven experience in building and leading management teams
- Extensive experience working with and implementing systems and standardized processes in a business
- Proven acumen in core business skillsets: financial management, recruitment, staff training, sales, strategic planning
- Ability to present information engagingly in a digital facilitation environment
- Experience in general contracting, painting, landscaping, roofing, electrical, HVAC
Nice to Have:
- Proven ability to lead engaging large group facilitations; public speaking.
THE BENEFITS
- An opportunity to make a serious impact - supporting growing businesses in achieving higher performance and exceptional results.
- Be able to put the regular pressures of jobsite performance behind, in favor of an advisory lifestyle that empowers other leaders.
- Be part of an inspiring community of 1,000+ business owners who value long term relationships that drive success.
- Collaborate with a dynamic team of high-performing individuals at BTA, who thrive on teamwork and levelling up an industry.
- Enjoy the flexibility of working within a team that embraces remote work opportunities.
- Competitive salary, bonuses, and medical benefits and RRSP matching, with strong professional growth opportunities.
- Cool travel perks in fun locations - our team events this year range from Caribbean beaches to peaceful BC hot springs!
If this sounds like you and you feel ready to take on an awesome new adventure, use the application form below and let us know why youd be a great fit for our team!
We thank you for your time and interest. We will reach out directly to shortlisted applicants.
remote work
This advertiser has chosen not to accept applicants from your region.
4
Business Operations Coordinator
Montréal, Quebec
OssKin
Posted today
Job Viewed
Job Description
OssKin is a fast-growing Montreal-based MedTech company specialized in development and manufacturing of wearable medical devices, using proprietary mass customization software and 3D printing technology.
PURPOSE
Reporting to the CEO, the Operations Coordinator will work with directly various facets of the business (Production, Purchasing, Business Systems, Engineering, Customer Service etc.) in order to drive for overall operational excellence and optimization, all while reducing costs and respecting budgets.
KEY RESPONSIBILITIES AND OBJECTIVES
- Own cross-functional projects and initiatives, from ideation to execution, ensuring timely delivery and successful outcomes
- Design and implement continuously better business and operational systems
- Project manage new operational initiatives with stakeholders across the business (executive, operations, production, product development, customer service)
- Improve processes to minimize complexities and optimize operations.
- Proactively identify and address roadblocks, unnecessary complexity and silos. Establish yourself as someone who breaks down barriers and defaults to a mindset of “how can we make this happen!”
- Use a data-driven approach to deliver objective, analytical insights that support and enable strategy and execution planning;
- Leverage internal company-wide resources and advocate, support and increase adoption of cross-departmental initiatives
- Document processes and maintain process documentation in the form of standard operating procedures;
- Set and communicate clear objectives and key results, pushing the boundaries on what’s achievable and corralling the team behind you to maximize engagement, output and results
- Recruit, train and supervise staff;
- Ensure the budgets and their regular control
POSITION REQUIREMENTS
- Bachelor’s in (project management, accounting, engineering, commerce or any related field a plus)
- Minimum 3 years of relevant management experience in an operations role, ideally in a small high growth company
- Proficiency in various modern software systems, including CRMs, ERP, Accounting platforms, Project Management tools, Office 365
- Knowledge of management practices (Lean manufacturing, KPIs, performance management)
- Ability to work independently, deal with ambiguity, and meet deadlines in a fast-moving, results-driven environment
- Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
SALARY CONDITIONS
Salary and conditions according to OssKin's policy and candidate's experience.
This advertiser has chosen not to accept applicants from your region.
5
Business Operations Coordinator
Laval, Quebec
OssKin
Posted today
Job Viewed
Job Description
OssKin is a fast-growing Montreal-based MedTech company specialized in development and manufacturing of wearable medical devices, using proprietary mass customization software and 3D printing technology.
PURPOSE
Reporting to the CEO, the Operations Coordinator will work with directly various facets of the business (Production, Purchasing, Business Systems, Engineering, Customer Service etc.) in order to drive for overall operational excellence and optimization, all while reducing costs and respecting budgets.
KEY RESPONSIBILITIES AND OBJECTIVES
- Own cross-functional projects and initiatives, from ideation to execution, ensuring timely delivery and successful outcomes
- Design and implement continuously better business and operational systems
- Project manage new operational initiatives with stakeholders across the business (executive, operations, production, product development, customer service)
- Improve processes to minimize complexities and optimize operations.
- Proactively identify and address roadblocks, unnecessary complexity and silos. Establish yourself as someone who breaks down barriers and defaults to a mindset of “how can we make this happen!”
- Use a data-driven approach to deliver objective, analytical insights that support and enable strategy and execution planning;
- Leverage internal company-wide resources and advocate, support and increase adoption of cross-departmental initiatives
- Document processes and maintain process documentation in the form of standard operating procedures;
- Set and communicate clear objectives and key results, pushing the boundaries on what’s achievable and corralling the team behind you to maximize engagement, output and results
- Recruit, train and supervise staff;
- Ensure the budgets and their regular control
POSITION REQUIREMENTS
- Bachelor’s in (project management, accounting, engineering, commerce or any related field a plus)
- Minimum 3 years of relevant management experience in an operations role, ideally in a small high growth company
- Proficiency in various modern software systems, including CRMs, ERP, Accounting platforms, Project Management tools, Office 365
- Knowledge of management practices (Lean manufacturing, KPIs, performance management)
- Ability to work independently, deal with ambiguity, and meet deadlines in a fast-moving, results-driven environment
- Willingness to roll up your sleeves and fix problems in a hands-on manner when needed
SALARY CONDITIONS
Salary and conditions according to OssKin's policy and candidate's experience.
This advertiser has chosen not to accept applicants from your region.
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