38 Business Process Outsourcing jobs in Canada
Associate, Process Improvement (AI Applications)
Posted today
Job Viewed
Job Description
Job Description
Company Description
We are the company that cares – for our staff, for our clients, for our partners and for the quality of the work we do. A dynamic, global company founded in 1995, we bring together more than 2,800 driven, dedicated and passionate individuals. We work on the frontline of medical science, changing lives, and bringing new medicines to those who need them.
Job DescriptionOnly CV's in English will be considered
Key Responsibilities
- Become a subject matter expert in all of our internal AI Applications and their capabilities.
- Apply prompt engineering and prompt engineering frameworks to optimize AI output for different business needs.
- Create marketing materials, including written copy, graphics, and presentations, to promote AI initiatives.
- Create Documentation and User Guides on Internal AI Applications
- Design Workflow Diagrams in Confluence, Draw.io, or Visio
- Track work progress, issues, and milestones in Jira, ensuring projects remain on schedule.
- Manage and follow up on projects, ensuring deadlines are met and deliverables are completed to standard.
- Lead Intake Meetings for Process Improvement Projects
- Develop and deliver AI and prompt engineering training sessions for internal teams.
- Record and edit videos for training, marketing, and project updates.
- Provide guidance on what AI can and cannot do, setting realistic expectations for stakeholders.
- Collaborate across departments to ensure successful AI project implementation.
Required Qualifications
- 3+ years of business analyst experience. Knowledge of process management methodologies such as BPM, Lean, Six Sigma, Agile etc.
- 2+ years of experience in AI-related roles, digital marketing, or project coordination.
- Demonstrated expertise in prompt engineering and familiarity with prompt frameworks.
- Consulting Experience
- Proven ability to train individuals and teams in AI tools and workflows.
- Strong project management skills with hands-on Jira experience.
- Proficiency in recording and editing videos (basic to intermediate).
- Strong understanding of AI capabilities, limitations, and ethical considerations.
- Excellent written and verbal communication skills for creating marketing materials and training content.
- Ability to work cross-functionally and manage multiple priorities.
Preferred Qualifications
- Experience in AI marketing or technology adoption campaigns.
- Familiarity with AI tools beyond chat-based models (e.g., image generation, speech-to-text).
- Knowledge of agile workflows and sprint planning in Jira.
- Basic graphic design or content creation skills.
- Background in enterprise or corporate environments.
- Experience working with RPA Solutions
Additional Information
If you feel it is time to make your skills and knowledge visible within a growing company with true focus on its people, then PSI is the right choice for you.
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - Trainer & Coaching Focus
Posted 9 days ago
Job Viewed
Job Description
Driving Ambitious Change while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering, training and coaching stakeholders to make well-informed decisions while navigating complex challenges. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in deploying lean six sigma based training and coaching for other leaders and business stakeholders.
- Collaborative Environment: You’ll work with diverse cross-functional teams, focusing on fostering learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Develop New Training & Training Systems: Create the vision and strategy to lead the implementation of content and reporting for enterprise training and coaching initiatives focused on process improvement, change management and lean six sigma methodologies.
- Train and Develop: Coaching and mentoring of business leaders, employees and Process Improvement Leaders on process improvement methodologies and best practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
What We’re Looking For
Skills & Experience: A mix of experience in areas such as:
- Enterprise Training
- Training Development
- Lean Six Sigma Methodologies
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
Key Qualities:
- Strong leadership abilities
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- High self-initiative and ownership of projects
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
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Business Process Consultant
Posted 1 day ago
Job Viewed
Job Description
**The Opportunity**
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have experience in business process management and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Business Process Consultant, to lead business process change management initiatives and provide business process management expertise in support of the organization's process management priorities.
Reporting to the Head of Business Transformation, you will be responsible for analyzing, designing, implementing, and optimizing business processes to enhance efficiency and achieve organizational goals.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
This is a hybrid work opportunity.
**What you will do**
- Develop end-to-end process and value stream mapping to capture current state and future state process design.
- Prepare and/or coordinate the development of process documentation (process maps, Standard Operating Procedures, Job Aids) and end-user materials.
- Support the development and delivery of training material as they relate to changed business processes.
- Identify points of process risks or potential failure and make recommendations to control risk, following processes through to completion.
- Lead business change management assignments to successful completion, including engaging and supporting business stakeholders to achieve desired outcomes of improved operational processes, reduced risk, and enhanced customer experience.
- Collaborate with business partners to understand their process management needs and promote automation and operational efficiency efforts.
- Create and implement quality control measures to ensure consistency and accuracy of process improvement initiatives.
- Analyze and prepare recommendations (including staffing models) that will drive greater productivity, reduce waste, or eliminate duplication.
**Job Qualifications - What you bring to the table**
Required:
- Bachelor's Degree in Business Administration, Management, or related fields.
- 5+ years proven experience in business process management and optimization required.
- Insurance Domain Knowledge: Property and Casualty insurance industry experience required.
- Strong interpersonal and influence skills to enable change management.
- Ability to prepare and present findings and recommendations in a methodical manner.
- Skilled in time management and driving tasks to completion.
- Strong verbal and written communication skills.
- Demonstrates leadership skills.
- Business Process Modeling: Proficiency in using tools like BPMN (Business Process Model and Notation) to visually represent complex insurance processes.
- Lean Methodology: Understanding of Lean principles to identify and eliminate waste within operations.
- Change Management: Ability to effectively manage change within the organization when implementing new processes.
- Data Analytics: Skills to analyze large datasets to identify trends and inform process improvement decisions.
Preferred:
- Process Certifications (Six Sigma, BPM, ITIL or equivalent) a strong asset
**Our Culture**
- At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
- We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
- We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
- We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
- We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
- We are committed to continuous improvement, and offer access to a comprehensive range of training and development opportunities.
- We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
- We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.
**Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.**
**About Us**
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
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Manager, Business Process
Posted 3 days ago
Job Viewed
Job Description
Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries , extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.
**Job Title** : Manager, Business Process
**Position:** Permanent, Full-time
**Location** : Ontario, Canada (Remote)
**Department** : IT
**Reports to** : Director IT
**Position Summary** :
We are seeking an experienced and detail-oriented **Manager, Business Process** to lead the support and enhancement of PeopleSoft applications across the US and Western Europe. Acting as the escalation point beyond routine AMS activities, this role partners with business stakeholders and offshore teams to ensure system reliability, deliver effective solutions, and drive process improvements. The ideal candidate combines strong technical expertise with excellent communication skills and a proactive, problem-solving approach.
**Key Responsibilities** :
+ Lead the support, maintenance, and enhancement of PeopleSoft modules, ensuring timely and effective issue resolution.
+ Serve as the escalation point for the AMS offshore support team, managing complex technical and functional issues.
+ Partner with finance, operations, and business stakeholders to troubleshoot and resolve application challenges.
+ Support data mapping, conversion, and integration initiatives between PeopleSoft and other ERPs, including SAP and BPCS.
+ Coordinate and provide support during month-end, quarter-end, and year-end close activities.
+ Lead and support testing efforts for PeopleSoft and SAP systems, ensuring quality and compliance.
+ Review, validate, and approve technical specifications, change requests, and readiness for production deployments.
+ Collaborate with EMEA PeopleSoft teams and cross-functional IT/business stakeholders to align solutions with organizational needs.
+ Build strong business user relationships by advising on reporting, audit requirements, and system changes.
+ Gather and document requirements from stakeholders, producing actionable outputs and driving process improvements.
+ Prioritize and manage incoming requests, escalating or creating change requests as appropriate.
+ Provide operational support, training, and guidance to business users on PeopleSoft system tasks.
**Qualifications and Skills** :
+ Bachelors degree in Computer Science, Information Systems, Finance, or related field (Masters degree preferred).
+ 6 years or more of progressive experience in Peoplesoft application support and management.
+ Hands-on experience with PeopleSoft 8.4 modules: Item Master, Inventory, Order Management, Billing, Purchasing, Data Exchanges, Finance, and General Ledger.
+ Strong SQL and data analysis skills.
+ Excellent problem-solving, communication, and stakeholder management abilities.
+ Experience with additional modules such as Accounts Receivable, Asset Management, Project Costing, and Cost Management.
+ Strong understanding of financial processes and inventory controls.
+ Proficiency with PeopleSoft Application Designer and data conversion.
+ Experience in ERP integrations and interface development.
+ Background working with global business users and offshore support teams.
The masculine is used in this publication without prejudice for the sake of conciseness.
Bausch & Lomb is committed to equal employment opportunity and complies with equal employment opportunity laws in effect wherever it operates.
We are an equal opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.