154 Business Processes jobs in Canada

Job Description

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

The Manager, Credit Card Processes (Business Processes) will be responsible for leading the development, implementation, and ongoing management of business processes that support the delivery and optimization of the credit card portfolio. This role involves collaborating cross-functionally, ensuring compliance, monitoring performance, optimizing processes, and maintaining control mechanisms to improve portfolio efficiency and customer satisfaction.

What will you be doing?

Process Establishment and Optimization

• Lead the design, establishment, and documentation of business processes.
• Collaborate with key stakeholders (e.g., IT, Finance, Operations, Risk, Marketing) to ensure seamless integration of new services and initiatives.
• Continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.

Monitoring and Performance Reporting

• Develop key performance indicators (KPIs) and metrics for credit card operations.
• Monitor ongoing processes to ensure alignment with organizational goals, compliance standards, and customer expectations.
• Provide regular reports on process performance, highlighting trends, issues, and opportunities for improvement.
• Identify and address process breakdowns using various management techniques and tools, including Visual Management, Business Process Management, root cause analysis, and Lean methodologies.

Risk and Compliance Controls

• Work with legal stakeholders to ensure business processes for credit cards comply with regulatory requirements and internal policies.
• Establish control mechanisms to identify and mitigate potential risks related to service delivery and customer interactions.

Cross-functional Collaboration

• Work closely with product, marketing, finance, risk, IT, and customer service teams to drive initiatives supporting the credit card portfolio.
• Provide leadership and guidance to teams involved in service delivery, ensuring alignment and continuous improvement.

Continuous Improvement and Innovation

• Identify opportunities for process improvements and automation to enhance operational efficiency and customer satisfaction.
• Foster a culture of innovation by recommending new strategies, tools, and technologies to improve service offerings.

Training and Development

• Develop training materials and resources for staff to manage business processes effectively.
• Provide training to internal stakeholders on process updates, changes, and new initiatives.

What experience do you have?

• Bachelor’s degree.
• Six Sigma, Lean, PMP certifications.
• Minimum 5 years in business process management, risk management, or project management within the credit card or financial services industry.
• Strong knowledge of credit card products and regulatory frameworks governing the financial services industry.
• Proven experience in process design, monitoring, and control implementation.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Strong analytical skills with the ability to interpret data, assess performance, and implement corrective actions.
• Structured approach to problem-solving, focused on defining problems and solutions based on data.
• Excellent communication and interpersonal skills, capable of working with senior leadership and cross-functional teams.
• Ability to identify and mitigate risks and ensure compliance with regulatory requirements.
• Strong problem-solving abilities and the capacity to drive process improvement initiatives.
• Proficient in process mapping tools, project management software, and Microsoft Office Suite.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

Job Description

Job Description

Who we are:

Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.

Our platform helps businesses close more sales by offering customers affordable monthly

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
Our Canadian business is seeking a motivated and skilled Senior Process Manager - Water Management to drive delivery of water treatment and water management projects in the Mining and Industrial sectors. You will lead multidiscipline engineering teams for concept, prefeasibility, feasibility studies, detailed engineering design and construction phases. You will work in a hybrid team environment to deliver projects to our clients here in Canada and occasionally for international projects.
The Senior Process Manager - Water Management responsibility will encompass leadership and delivery of water treatment and water management (surface and underground) projects across Canada, and occasionally for international projects.
The responsibilities of this position include but are not limited to:
* Responsible for the management of multi-disciplined project teams, including a hybrid blend of in-person and remote team members, to deliver a variety of projects from small to complex; from concept studies to execution phase.
* Supervise the production of technical documentation, drawings, reports, and other deliverables.
* Proactively manage scope and change management according to company standards and project requirements.
* Demonstrate creativity, foresight and mature judgment in anticipating and solving both routine and unusual project delivery, technical and client challenges, determining technical objectives and requirements, organizing programs and projects.
* Ensure project work is undertaken is accordance with corporate health and safety policies and quality management systems.
* Qualified to provide the Lead Verifier review function for water treatment process deliverables
* Manage and monitor contractual obligations for engineering projects.
* Work within a project team environment and possess good presentation and client interface skills.
* Supervise discipline lead resources and/or assist in the preparation of deliverables and products such as presentation materials, calculations, drawings, specifications, and cost estimates
* Write comprehensive study and engineering reports using sound engineering logic and with written expression in English that is cohesive, clear, and concise on subject matters varying from simple to very complex.
* Stays abreast of industry standards and approaches and implements best practices.
* Mentor junior staff and maintain a collaborative, learning environment within the project team or discipline.
**Qualifications**
Minimum Requirements :
* Bachelor's degree in Engineering + 10 years' experience (ideally with an engineering firm) in studies and engineering design of water treatment plants for mining and industrial infrastructure.
* 10 years experience in Project Manager or Process Lead roles (within an engineering design team) for multi-disciplined engineering studies and detailed designs
Preferred Qualifications :
* Project Manager responsibility on at least three (3+) studies or projects with capital value +$50M
* Registered as a Professional Engineer (P.Eng.) in at least one Canadian province, or eligible to register within 6-12 months
* Registered as a Professional Engineer (P.E.) in the United States an asset
**Additional Information**
Sponsorship for Canadian employment authorization is not available for this position.
Offered compensation will be based on location and individual qualifications. The expected range is $55,000.00 - 260,000.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Water
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Engineering
**Work Location Model:** Remote
**Legal Entity:** AECOM Canada ULC

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Senior Manager, Strategy and Business Analysis

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

Yes, we're a credit card company, but we're more than that too. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you'll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance.

At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Modeling team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.

About the Team

In this role, you'll be working with Business Analysts, Financial Analysts and Project Managers supporting Strategy and Business Development functions within Canada Card.

About the Role

The team is primarily responsible for identifying and evaluating new business opportunities, including products, marketing strategies, and partnerships. The team also supports senior leadership to understand market dynamics, competitor moves, and emerging trends.

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Strategy team is responsible for working with the Canada leadership team to define long-term goals for the business that enable consistent and resilient growth. In addition, the team works to identify how these goals can be achieved, partnering with key stakeholders, and to prioritize and assess new opportunities and partnerships. The team also maintains close relationships with Capital One US counterparts and business partners to ensure alignment with enterprise strategy.

Your Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior, and to drive business to meet long-term goals

• Business ownership: Have an ownership mindset, and P&L accountability for business cases. Strategic planning with a 1-6 month horizon

• Leadership: May eventually manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Execution: Coordinate and collaborate across the business to manage and sequence delivery of business cases and initiatives, build business requirements and execute against the growth strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: Tech, Marketing, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Self-starter, and comfortable with blue-sky thinking and working with imperfect/incomplete information

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

Bachelor's Degree (Master's Degree preferred)
At least 5 years of experience in quantitative analysis/financial modeling

At least 5 years of experience in qualitative analysis
At least 3 years of experience in people management
At least 3 years of experience in project management
At least 2 years of experience in competitive/market analysis

Preferred Qualifications:

Corporate strategy decision making and problem solving using analytics with a basic understanding of credit card

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Business Management, Strategy & Support
**Pay Details:**
$108,800 - $163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The TD Global Financial Crime Risk Management department is accountable for establishing TD's Global Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Economic Sanctions and Anti-Bribery/Anti-Corruption (ABAC) (collectively, Financial Crime Risk Management) program to ensure that all TD businesses adhere with AML/ATF/Sanctions/ABAC regulatory expectations in all jurisdictions where TD operates. This includes setting consistent standards across business segments that may be further tailored to specific business or jurisdictional requirements; conducting periodic enterprise-wide AML/ATF/Sanctions/ABAC risk assessments; maintaining the Global AML Policy (including Know Your Customer and Enhanced Due Diligence, record keeping & retention requirements); currency transaction and suspicious transaction monitoring and reporting; screening TD customers against regulatory watch lists; a hierarchy of designated AML officer functions; enterprise-wide and specialized AML training of employees; and independent AML testing.
**Job Description**
Reporting to the Associate Vice President, FCRM, Model Management, Customer Risk Rating, Canada and EAP, the Senior manager will be responsible for maintaining CRR CA model documentation and assists with defect management and provides general support to other teams as it relates to CRR CA model.
+ Collaborate with a team of Technology, Global Anti-Money Laundering (GAML), and Project Management professionals and support activities related to the development and implementation of the CRR model
+ Develop data visualization dashboards
+ Enhance and expand MMP and outlier detection approach
+ In-depth population analysis, outlier detection, and reporting
+ Complete monthly monitoring and reporting
+ Perform data analysis and related procedures
+ Effectively collaborate with internal and external business partners including AML Operations, AML Advisory, Data Analytics, Technology, Model Risk Management, Model Validation, Internal Audit, and Regulators
+ Take ownership of assigned tasks; provide regular status updates, escalate key issues appropriately, and propose solutions and remediation plans
**CUSTOMER**
+ Develop, communicate and implement a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
+ Oversee / lead / manage and plan a work activity that may require alignment across multiple areas
+ Lead the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
+ Lead partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
+ Act as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
+ Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
+ Forecast programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
+ Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction
**SHAREHOLDER**
+ Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities
+ Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
+ Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario, Senior Manager, Strategy and Business Analysis

About Capital One Canada.

For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!

Yes, we're a credit card company, but we're more than that too. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you'll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance.

At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Modeling team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.

About the Team

In this role, you'll be working with Business Analysts, Financial Analysts and Project Managers supporting Strategy and Business Development functions within Canada Card.

About the Role

The team is primarily responsible for identifying and evaluating new business opportunities, including products, marketing strategies, and partnerships. The team also supports senior leadership to understand market dynamics, competitor moves, and emerging trends.

As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

The Strategy team is responsible for working with the Canada leadership team to define long-term goals for the business that enable consistent and resilient growth. In addition, the team works to identify how these goals can be achieved, partnering with key stakeholders, and to prioritize and assess new opportunities and partnerships. The team also maintains close relationships with Capital One US counterparts and business partners to ensure alignment with enterprise strategy.

Your Responsibilities:

• Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior, and to drive business to meet long-term goals

• Business ownership: Have an ownership mindset, and P&L accountability for business cases. Strategic planning with a 1-6 month horizon

• Leadership: May eventually manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One

• Execution: Coordinate and collaborate across the business to manage and sequence delivery of business cases and initiatives, build business requirements and execute against the growth strategy. Oversee multiple projects and programs concurrently

• Partnership: Work closely with colleagues across Capital One including: Tech, Marketing, Operations, Finance and others to drive improvement in quality, volume, service, and profitability

• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management

• Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Self-starter, and comfortable with blue-sky thinking and working with imperfect/incomplete information

• Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results

• Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills

• Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment

• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus

Basic Qualifications:

Bachelor's Degree (Master's Degree preferred)
At least 5 years of experience in quantitative analysis/financial modeling

At least 5 years of experience in qualitative analysis
At least 3 years of experience in people management
At least 3 years of experience in project management
At least 2 years of experience in competitive/market analysis

Preferred Qualifications:

Corporate strategy decision making and problem solving using analytics with a basic understanding of credit card

Working at Capital One.

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.

We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Job Description

Job Description

Salary:

Company Overview

Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and softgoods industries. Our global client base includes many recognizable brands and continues to grow. We are seeking a Business Analysis Managerto join our Professional Services team in Montreal.

Position Summary

The ideal candidate will have a strong background in both business analysis and technical subject matter expertise, along with proven leadership experience in a fast-paced environment. You will drive the alignment of business objectives with technology solutions, guide your team in effective communication with stakeholders, and ensure timely and high-quality delivery of software projects and customer engagements from the Business Analyst Team.

Main Responsibilities

• Lead a team of business analysts and solution SMEs, providing guidance and mentorship to drive professional development and deliver high-quality analysis and project deliverables.
• Continuously develop and advance the capabilities and strength of the BA and SME team, aligning the team with company growth strategies through improvement initiatives, team leadership and succession planning.
• Develop and maintain short and longer resource demand and capacity models, effectively balancing project priorities, individual team member development plans, and business/client continuity.
• Drive outcome based continuous improvement initiatives by analyzing business processes and identifying opportunities for innovation and efficiency.
• Develop KPIs to measure team and project performance, continuously assessing and improving processes.
• Champion change management efforts and BA best practices, ensuring the successful adoption of new software solutions and process improvements within the organization.
• Oversee and ensure the quality of all requirements documentation, ensuring it meets the needs of internal teams (engineering, UX, sales) and external stakeholders.
• Foster continuous collaboration between the professional services teams and product owners, ensuring that customer direction is aligned with product strategy and vision.
• Facilitate collaboration between stakeholders to gather requirements, define project scope, and ensure alignment with business objectives and product vision.
• Act as the point of escalation for any complex business or technical issues that arise during the project lifecycle.
• Conduct regular performance reviews for your team, providing feedback, career development, and growth opportunities.
• Work closely with leadership and product teams to develop and refine product and client strategiesbased on market trends, customer feedback, and internal data.

Required Qualifications

• Bachelors degree in Business Administration, Information Technology, Computer Science or related field
• Minimum of 3 years of experience in Managing Business Analysts as direct reports
  
• 8+ years of experience in business analysis or a related field, with a track record of successfully managing teams
• Knowledge of multiple delivery methodologies and experience working in cross-functional teams
• Exceptional communication skills, high attention to detail with the ability to quickly gain stakeholders' trust. Effective influencer, adept at reconciling diverse viewpoints.
• Strong interpersonal skills and the ability to work with diverse teams.
• High level of discretion with confidential matters.

Preferred:

• Experience in a leadership role within a fast-paced environment, preferably in the technology or supply chain sectors
• Knowledge of multiple delivery methodologies and experience working in cross-functional teams
• Experience with retail, wholesale and/or manufacturing industry IT systems will be a plus
• Advanced degree in Business Administration, Computer Science, or a related field

Additional details

Preference will be given to candidates available for a hybrid work arrangement in Montreal, QC.

We thank all applicants for their interest. However, only shortlisted candidates will be contacted.

---

Prsentation de lentreprise
Jesta I.S. est un fournisseur de premier plan de logiciels ERP pour les industries de lhabillement, de la chaussure et des biens de consommation. Notre clientle mondiale inclut de nombreuses marques reconnues et ne cesse de crotre. Nous recherchons une Gestionnaire de l'analyse d'affaires pour rejoindre notre quipe Produit Montral.

Rsum du Poste
Le/la candidat(e) idal(e) possdera une solide exprience en analyse daffaires ainsi quune expertise technique avre, complte par une exprience de leadership dans un environnement dynamique. Vous assurerez lalignement des objectifs commerciaux avec des solutions technologiques, guiderez votre quipe dans une communication efficace avec les parties prenantes, et garantirez la livraison en temps voulu et de haute qualit des projets logiciels et des engagements clients mens par lquipe des analystes daffaires.

Responsabilits Principales

• Diriger une quipe danalystes daffaires et dexperts techniques, en fournissant orientation, mentorat et soutien pour assurer le dveloppement professionnel et la qualit des livrables.
• Dvelopper et renforcer les comptences de lquipe, en alignant ses capacits sur les stratgies de croissance de lentreprise par le biais dinitiatives damlioration, de leadership et de planification de la relve.
• laborer et maintenir des modles de demande et de capacit des ressources court et long terme, en quilibrant efficacement les priorits des projets, le dveloppement individuel des membres de lquipe et la continuit des activits commerciales.
• Piloter des initiatives damlioration continue en analysant les processus mtier pour identifier des opportunits dinnovation et defficacit, et en dfinissant des indicateurs cls de performance (KPIs) pour mesurer la performance de lquipe et des projets.
• Promouvoir et mettre en uvre des pratiques exemplaires en gestion du changement et en analyse daffaires afin dassurer ladoption russie de nouvelles solutions logicielles et damliorer les processus existants.
• Superviser la qualit de toute la documentation des exigences, en veillant ce quelle rponde aux besoins des quipes internes (ingnierie, UX, ventes) et des parties prenantes externes.
• Favoriser la collaboration entre les quipes de services professionnels et les propritaires de produits afin daligner la stratgie produit sur les orientations clients et la vision globale du produit.
• Servir de point descalade pour toute problmatique complexe, quelle soit dordre commercial ou technique, survenant durant le cycle de vie du projet.
• Mener des revues de performance rgulires pour lquipe, en fournissant des retours constructifs et en offrant des opportunits de dveloppement de carrire.
• Collaborer troitement avec la direction et les quipes produit pour laborer et affiner les stratgies produit et client, en sappuyant sur les tendances du march, les retours clients et les donnes internes.

Qualifications Requises

• Diplme de licence en administration des affaires, technologies de linformation, informatique ou domaine connexe. Un diplme de niveau suprieur est un atout.
• Minimum de 3 ans dexprience en gestion directe danalystes daffaires, ainsi que 8+ ans dexprience en analyse daffaires ou dans un domaine connexe, avec un historique probant de gestion dquipes.
• Connaissance de plusieurs mthodologies de livraison et exprience de travail en quipes transversales.
  Excellentes comptences en communication (crite et orale) et capacit influencer et concilier divers points de vue.
• Solides aptitudes relationnelles, capacit travailler avec des quipes diversifies et grer des informations confidentielles avec un haut niveau de discrtion.

Qualifications Prfres

• Exprience dans un rle de leadership dans un environnement rapide, de prfrence dans les secteurs technologiques ou de la chane dapprovisionnement.
• Une connaissance approfondie de diverses mthodologies de livraison et une exprience confirme au sein dquipes transversales.
• Une exprience avec les systmes informatiques des secteurs du commerce de dtail, de gros ou de fabrication constitue un atout.

Informations Complmentaires
La prfrence sera accorde aux candidats disponibles pour un mode de travail hybride Montral (QC).

Nous remercions tous les candidat(e)s pour leur intrt; toutefois, seules les personnes prslectionnes seront contactes pour la suite du processus.

The purpose of this senior role is to provide business expertise and analysis in the service of the global Wealth Management group in a business analysis, project management and product owner capacity. In this role, the senior director will use their business experience to provide high-level context to other senior business leaders on Wealth Management projects. This is in contrast to other BA roles, in which the analyst is focussed on one particular project and the incumbent details for specification and testing. The senior director will also utilise their direct work experience to build relationships with the Wealth and Front Office business so that the requirements definition cycle is shortened, issues are identified or understood quickly, and test cases are as effective and efficient as possible.

In essence, we are looking for a Senior Director who can work in a hybrid BA/COO capacity for the entire global portfolio of programs across the Wealth business. This is both a 'hands on' and a strategic leadership role which will include 360 assessment and direction of your peer group and senior interaction with the business and organizational leadership.

Primary Objectives:

• Develop and maintain relationships with the client base for all assigned projects.
• Take over and fix red projects/programs.
• Communicate business issues and medium-to-high level requirements to other BA’s and project/program managers on assigned projects.
• Ensure that all the group's deliverable documents (Business Requirements Doc, Functional Specifications, and System Requirements Specifications) are of high quality and in line with the project objectives.
• Provide mentoring and knowledge