29 Business Processes jobs in Toronto
Manager, Credit Card Processes (Business Processes)
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Job Description
Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.
As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare . If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.
The Manager, Credit Card Processes (Business Processes) will be responsible for leading the development, implementation, and ongoing management of business processes that support the delivery and optimization of the credit card portfolio. This role involves collaborating cross-functionally, ensuring compliance, monitoring performance, optimizing processes, and maintaining control mechanisms to improve portfolio efficiency and customer satisfaction.
What will you be doing?
Process Establishment and Optimization
- Lead the design, establishment, and documentation of business processes.
- Collaborate with key stakeholders (e.g., IT, Finance, Operations, Risk, Marketing) to ensure seamless integration of new services and initiatives.
- Continuously assess and optimize existing processes for efficiency, effectiveness, and scalability.
Monitoring and Performance Reporting
- Develop key performance indicators (KPIs) and metrics for credit card operations.
- Monitor ongoing processes to ensure alignment with organizational goals, compliance standards, and customer expectations.
- Provide regular reports on process performance, highlighting trends, issues, and opportunities for improvement.
- Identify and address process breakdowns using various management techniques and tools, including Visual Management, Business Process Management, root cause analysis, and Lean methodologies.
Risk and Compliance Controls
- Work with legal stakeholders to ensure business processes for credit cards comply with regulatory requirements and internal policies.
- Establish control mechanisms to identify and mitigate potential risks related to service delivery and customer interactions.
Cross-functional Collaboration
- Work closely with product, marketing, finance, risk, IT, and customer service teams to drive initiatives supporting the credit card portfolio.
- Provide leadership and guidance to teams involved in service delivery, ensuring alignment and continuous improvement.
Continuous Improvement and Innovation
- Identify opportunities for process improvements and automation to enhance operational efficiency and customer satisfaction.
- Foster a culture of innovation by recommending new strategies, tools, and technologies to improve service offerings.
Training and Development
- Develop training materials and resources for staff to manage business processes effectively.
- Provide training to internal stakeholders on process updates, changes, and new initiatives.
What experience do you have?
- Bachelor’s degree.
- Six Sigma, Lean, PMP certifications.
- Minimum 5 years in business process management, risk management, or project management within the credit card or financial services industry.
- Strong knowledge of credit card products and regulatory frameworks governing the financial services industry.
- Proven experience in process design, monitoring, and control implementation.
- Experience working with cross-functional teams and managing multiple projects simultaneously.
- Strong analytical skills with the ability to interpret data, assess performance, and implement corrective actions.
- Structured approach to problem-solving, focused on defining problems and solutions based on data.
- Excellent communication and interpersonal skills, capable of working with senior leadership and cross-functional teams.
- Ability to identify and mitigate risks and ensure compliance with regulatory requirements.
- Strong problem-solving abilities and the capacity to drive process improvement initiatives.
- Proficient in process mapping tools, project management software, and Microsoft Office Suite.
We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.
Internal Applicants: please apply through the link and provide written endorsement from your current manager.
Why should you work for goeasy?
In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…
Financial Benefits:
- Leverage our RRSP match and Employee Share Purchase Plan programs.
- Annual bonus that rewards your hard work and dedication.
- Employee discounts on furniture, electronics, and appliances.
- MAT & PAT leave top-up.
- Expand your financial knowledge through engaging Financial Literacy Learning opportunities.
Health and Lifestyle:
- Enjoy company-paid volunteer days to give back to the community.
- Access 24/7 healthcare with Virtual Doctor Appointments.
- Personalize your benefits with a flexible modular benefits package.
- Stay fit and energized with exclusive access to our on-site private gym at our head office.
Employee Perks:
- Fuel your growth with the Tuition Assistance Program.
- Double the impact of your generosity with Company Matched Charitable Donations.
- Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
- Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!
Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.
Director, Process Management & Optimization
Posted today
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Job Description
Job Description
Who we are:
Financeit is a point-of-sale financing provider serving some of the largest home improvement and retail organizations in Canada.
Our platform helps businesses close more sales by offering customers affordable monthly
Senior Manager, Strategy and Business Analysis
Posted 1 day ago
Job Viewed
Job Description
About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
Yes, we're a credit card company, but we're more than that too. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you'll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance.
At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Modeling team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.
About the Team
In this role, you'll be working with Business Analysts, Financial Analysts and Project Managers supporting Strategy and Business Development functions within Canada Card.
About the Role
The team is primarily responsible for identifying and evaluating new business opportunities, including products, marketing strategies, and partnerships. The team also supports senior leadership to understand market dynamics, competitor moves, and emerging trends.
As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
The Strategy team is responsible for working with the Canada leadership team to define long-term goals for the business that enable consistent and resilient growth. In addition, the team works to identify how these goals can be achieved, partnering with key stakeholders, and to prioritize and assess new opportunities and partnerships. The team also maintains close relationships with Capital One US counterparts and business partners to ensure alignment with enterprise strategy.
Your Responsibilities:
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior, and to drive business to meet long-term goals
Business ownership: Have an ownership mindset, and P&L accountability for business cases. Strategic planning with a 1-6 month horizon
Leadership: May eventually manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Execution: Coordinate and collaborate across the business to manage and sequence delivery of business cases and initiatives, build business requirements and execute against the growth strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: Tech, Marketing, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Self-starter, and comfortable with blue-sky thinking and working with imperfect/incomplete information
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
Bachelor's Degree (Master's Degree preferred)
At least 5 years of experience in quantitative analysis/financial modeling
At least 5 years of experience in qualitative analysis
At least 3 years of experience in people management
At least 3 years of experience in project management
At least 2 years of experience in competitive/market analysis
Preferred Qualifications:
Corporate strategy decision making and problem solving using analytics with a basic understanding of credit card
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Senior Manager Business Analysis Support (3224)
Posted 13 days ago
Job Viewed
Job Description
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Business Management, Strategy & Support
**Pay Details:**
$108,800 - $163,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The TD Global Financial Crime Risk Management department is accountable for establishing TD's Global Anti-Money Laundering (AML), Anti-Terrorist Financing (ATF), Economic Sanctions and Anti-Bribery/Anti-Corruption (ABAC) (collectively, Financial Crime Risk Management) program to ensure that all TD businesses adhere with AML/ATF/Sanctions/ABAC regulatory expectations in all jurisdictions where TD operates. This includes setting consistent standards across business segments that may be further tailored to specific business or jurisdictional requirements; conducting periodic enterprise-wide AML/ATF/Sanctions/ABAC risk assessments; maintaining the Global AML Policy (including Know Your Customer and Enhanced Due Diligence, record keeping & retention requirements); currency transaction and suspicious transaction monitoring and reporting; screening TD customers against regulatory watch lists; a hierarchy of designated AML officer functions; enterprise-wide and specialized AML training of employees; and independent AML testing.
**Job Description**
Reporting to the Associate Vice President, FCRM, Model Management, Customer Risk Rating, Canada and EAP, the Senior manager will be responsible for maintaining CRR CA model documentation and assists with defect management and provides general support to other teams as it relates to CRR CA model.
+ Collaborate with a team of Technology, Global Anti-Money Laundering (GAML), and Project Management professionals and support activities related to the development and implementation of the CRR model
+ Develop data visualization dashboards
+ Enhance and expand MMP and outlier detection approach
+ In-depth population analysis, outlier detection, and reporting
+ Complete monthly monitoring and reporting
+ Perform data analysis and related procedures
+ Effectively collaborate with internal and external business partners including AML Operations, AML Advisory, Data Analytics, Technology, Model Risk Management, Model Validation, Internal Audit, and Regulators
+ Take ownership of assigned tasks; provide regular status updates, escalate key issues appropriately, and propose solutions and remediation plans
**CUSTOMER**
+ Develop, communicate and implement a holistic strategy for own specific business management function in support of and integrated with the overall business strategy
+ Oversee / lead / manage and plan a work activity that may require alignment across multiple areas
+ Lead the team in the development and/or integrated implementation of policies / processes / procedures / changes across multiple functional areas
+ Lead partner to management and respective teams for area of specialization with industry, external and internal, enterprise and business awareness; recognizing and anticipating emerging trends and; identifying issues and opportunities and recommending action to senior management
+ Act as a strategic partner by leading relationships with key enterprise partners and interfacing with respective leadership team to effectively manage own business management area and clarify scope of accountabilities while influencing and aligning others as needed
+ Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
+ Forecast programs / initiatives and demand, and coordinate prioritization of the portfolio/ initiatives with key stakeholders
+ Provide functional / business level communications to ensure messages to stakeholders and/or employees are consistent, appropriate and aligned to business strategies and executive management direction
**SHAREHOLDER**
+ Ensure team adheres to enterprise frameworks and methodologies related to overall business management activities
+ Lead relationships with corporate and/or control functions to ensure alignment with enterprise and/or regulatory requirements
+ Support team in staying knowledgeable on emerging issues, trends, and evolving regulatory requirements and assess potential impacts to the
Senior Manager, Strategy and Business Analysis
Posted 1 day ago
Job Viewed
Job Description
About Capital One Canada.
For over 20 years, we've been on a mission to change banking for good and build relationships by making credit accessible, simple, intuitive and rewarding. We want to help Canadians succeed with credit, because we believe in people - in our customers, in our associates, and in talent like you!
Yes, we're a credit card company, but we're more than that too. With your help, we'll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering. Our Strategy & Analytics Roles are like management consulting, but better. From day one, you'll have the opportunity to work on solving complex problems, using data-driven decision making to enhance the overall business strategy, while still maintaining work/life balance.
At Capital One, we love to give our Strategy Analyst Managers the opportunity to rotate to roles across various teams, so while this role is within the Credit Modeling team, we will consider your application for multiple Strategy & Analytics teams as well as offer you the opportunity to rotate to new teams throughout your time at Capital One. This is part of our winning formula for creating great future leaders and as such, this role is well suited to high performers looking for growth opportunities.
About the Team
In this role, you'll be working with Business Analysts, Financial Analysts and Project Managers supporting Strategy and Business Development functions within Canada Card.
About the Role
The team is primarily responsible for identifying and evaluating new business opportunities, including products, marketing strategies, and partnerships. The team also supports senior leadership to understand market dynamics, competitor moves, and emerging trends.
As a Senior Manager, Business Analysis at Capital One, you will apply your strategic and analytical skills to major company challenges. You will develop and test strategies that ultimately impact the bottom line. And you'll do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.
The Strategy team is responsible for working with the Canada leadership team to define long-term goals for the business that enable consistent and resilient growth. In addition, the team works to identify how these goals can be achieved, partnering with key stakeholders, and to prioritize and assess new opportunities and partnerships. The team also maintains close relationships with Capital One US counterparts and business partners to ensure alignment with enterprise strategy.
Your Responsibilities:
Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior, and to drive business to meet long-term goals
Business ownership: Have an ownership mindset, and P&L accountability for business cases. Strategic planning with a 1-6 month horizon
Leadership: May eventually manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
Execution: Coordinate and collaborate across the business to manage and sequence delivery of business cases and initiatives, build business requirements and execute against the growth strategy. Oversee multiple projects and programs concurrently
Partnership: Work closely with colleagues across Capital One including: Tech, Marketing, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business. Self-starter, and comfortable with blue-sky thinking and working with imperfect/incomplete information
Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
Bachelor's Degree (Master's Degree preferred)
At least 5 years of experience in quantitative analysis/financial modeling
At least 5 years of experience in qualitative analysis
At least 3 years of experience in people management
At least 3 years of experience in project management
At least 2 years of experience in competitive/market analysis
Preferred Qualifications:
Corporate strategy decision making and problem solving using analytics with a basic understanding of credit card
Working at Capital One.
Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.
Live well-physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year-and much more-you'll discover that Capital One is committed to helping you live your best life.
We may use your information for automated decision making. We may, for certain purposes, render a decision based exclusively on automated processing of your personal information as a part of the candidate screening process.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Senior Director Business Analysis Contract or Full Time
Posted today
Job Viewed
Job Description
The purpose of this senior role is to provide business expertise and analysis in the service of the global Wealth Management group in a business analysis, project management and product owner capacity. In this role, the senior director will use their business experience to provide high-level context to other senior business leaders on Wealth Management projects. This is in contrast to other BA roles, in which the analyst is focussed on one particular project and the incumbent details for specification and testing. The senior director will also utilise their direct work experience to build relationships with the Wealth and Front Office business so that the requirements definition cycle is shortened, issues are identified or understood quickly, and test cases are as effective and efficient as possible.
In essence, we are looking for a Senior Director who can work in a hybrid BA/COO capacity for the entire global portfolio of programs across the Wealth business. This is both a 'hands on' and a strategic leadership role which will include 360 assessment and direction of your peer group and senior interaction with the business and organizational leadership.
Primary Objectives:
- Develop and maintain relationships with the client base for all assigned projects.
- Take over and fix red projects/programs.
- Communicate business issues and medium-to-high level requirements to other BA’s and project/program managers on assigned projects.
- Ensure that all the group's deliverable documents (Business Requirements Doc, Functional Specifications, and System Requirements Specifications) are of high quality and in line with the project objectives.
- Provide mentoring and knowledge
Senior Director Business Analysis Contract or Full Time
Posted 4 days ago
Job Viewed
Job Description
The purpose of this senior role is to provide business expertise and analysis in the service of the global Wealth Management group in a business analysis, project management and product owner capacity. In this role, the senior director will use their business experience to provide high-level context to other senior business leaders on Wealth Management projects. This is in contrast to other BA roles, in which the analyst is focussed on one particular project and the incumbent details for specification and testing. The senior director will also utilise their direct work experience to build relationships with the Wealth and Front Office business so that the requirements definition cycle is shortened, issues are identified or understood quickly, and test cases are as effective and efficient as possible.
In essence, we are looking for a Senior Director who can work in a hybrid BA/COO capacity for the entire global portfolio of programs across the Wealth business. This is both a 'hands on' and a strategic leadership role which will include 360 assessment and direction of your peer group and senior interaction with the business and organizational leadership.
Primary Objectives:
- Develop and maintain relationships with the client base for all assigned projects.
- Take over and fix red projects/programs.
- Communicate business issues and medium-to-high level requirements to other BA’s and project/program managers on assigned projects.
- Ensure that all the group's deliverable documents (Business Requirements Doc, Functional Specifications, and System Requirements Specifications) are of high quality and in line with the project objectives.
- Provide mentoring and knowledge
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Business Systems Analysis Specialist
Posted 6 days ago
Job Viewed
Job Description
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Technology Solutions
**Pay Details:**
$91,200 - $136,800 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
We are seeking a highly motivated and experienced Business Systems Analysis Specialist to join TBSM (Treasury & Balance Sheet Management) Technology. This role will be responsible for leading the analysis, design, and implementation of technology solutions that support the Front Office Investments and Analytics business functions.
The ideal candidate will possess a strong technical background, including proficiency in SQL, combined with deep business acumen within the Capital Markets or Finance domain. You will work closely with stakeholders across various departments to understand their needs, translate them into technical requirements, and ensure the successful delivery of high-quality solutions.
Accountabilities:
+ Manage the development, delivery and/or support of products and services for a range of clients to support them in meeting business objectives/goals
+ Support/Participate in developing the strategic direction of own area
+ Work with both TBSM and external business & technology partners to prepare comprehensive technology solutions that meet/exceed client objectives for new and existing systems/applications
+ Manage the integration of all systems, projects and technical interfaces to ensure a high level of service and support to the client and efficient system operation
+ Research and innovate - may make decisions to build/buy/reuse system components to meet client expectations and project deliverables
+ Measure and monitor the level of service, analyze trends, agree on service target levels, and determine appropriate actions
+ Comply with the system development life cycle (SDLC) and project management methodology (PMLC) - including development of project plans, documentation of system requirements, estimates of scope and cost, et cetera
+ May conduct/oversee planning with internal clients, prioritize activities and allocate resources consistent with business strategy and objectives
+ Negotiate and document project deliverables, timelines, project charters/costing, roles, responsibilities and critical milestones
+ Ensure operational, reputational, and proprietary risks are minimized and focus on process improvement
+ Support/Develop sound business cases with an on-going focus on reusability, scalability, innovation, and enterprise-wide solutions
+ Ensure all testing, quality assurance and post-implementation reviews are conducted against critical success factors, per the project plan and objectives
+ Continuously improve timeliness of delivery while balancing quality and price of solutions/services offered
+ Follow process management discipline for change management of all systems managed
+ Ensure compliance with IT Disaster Recovery Plan (DRP) and the department's Business Recovery Plan (BRP)
+ Continuously enhance knowledge/expertise in own area and keep current with industry and/or business trends
+ Manage vendor relationships; ensure timely/accurate communication and resolution of issues
+ Act as an integrator of solutions, provide flexibility, and ensure a good understanding of technology choices by offering and negotiating options with the clients
+ Communicate project status and provide timely escalation of issues to ensure project objectives are met
+ May act as an expert consultant/resource in system strategy, architecture and design
+ Provide insight, information and recommendations on industry trends and significant issues
+ Promote and support an environment that encourages productivity, innovation, teamwork, and a high level of professionalism
+ Contribute to the management team by sharing knowledge/expertise and contributing to sound decisions
+ Participate in knowledge
Director, Business Planning Analysis
Posted 27 days ago
Job Viewed
Job Description
Date: Jul 31, 2025
Location:
Toronto, Canada, Ontario, M1B2K9
Company: Teva Pharmaceuticals
Job Id: 62694
**Who we are**
Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic medicines, and the proud producer of many of the products on the World Health Organization's Essential Medicines List. Today, at least 200 million people around the world take one of our medicines every single day. An amazing number, but we're always looking for new ways to continue making a difference, and new people to make a difference with.
**The opportunity**
Director, Business Planning Analysis
Hybrid, 3 days on site
Scarborough, Ontario
The Director, Business Planning Analysis will be the owner of financial planning, reporting, and analysis functions for Teva Canada's commercial operations. This role acts as a strategic finance business partner to the Commercial Leadership Team and Business Unit Heads, driving performance insights, supporting decision-making, and ensuring alignment with Teva's financial goals. It will also oversee sufficient controls and efficient processes of customer-related incentives and payments. The position will oversee the Commercial Controlling team and Trade team and play a key role in budgeting, forecasting, long-range planning, and performance management.
**How you'll spend your day**
+ Serve as a strategic Finance BP to Commercial Leadership, Regional leadership and other BU Leads, providing financial insights, consultative advice and recommendations.
+ Lead the quarterly, annual, and long-range planning processes, ensuring alignment with global finance timelines and objectives.
+ Oversee financial performance analysis, identifying trends, risks, and opportunities, and proactively recommending actions.
+ Manage the preparation and presentation of financial reports, KPIs, and business performance updates.
+ Support Ad hoc financial analysis and strategic projects as needed.
+ Ensure sufficient controls and efficient processes for customer-related incentives, calculation and payments
+ Drive continuous improvement in financial processes, systems, and reporting tools, including SAP, Revenue management system and Excel-based models.
+ Ensure compliance with internal financial policies and external regulatory requirements.
+ Collaborate closely with cross-functional teams including Accounting, Tax, Treasury, Corporate Finance, and Global Business Services.
+ Lead and develop a high-performing Commercial Controlling team and Trade team, fostering a culture of accountability, collaboration, and growth.
+ Ensure unbiased and transparent financial planning, especially when working with internal stakeholders and managers.
+ Any other duties or projects as assigned.
**Your experience and qualifications**
+ Bachelor's degree in Finance, Accounting, or a related field; MBA or CPA preferred.
+ Minimum 8-10 years of progressive experience in FP&A or commercial finance, with at least 5 years in a leadership role.
+ Experience in the pharmaceutical or healthcare industry is strongly preferred.
+ Strong knowledge of accounting principles and financial planning processes.
+ Advanced proficiency in SAP FI/CO and BI modules and the full Microsoft Package (Excel, Outlook, PowerPoint).
+ Experience working with Revenue management system, SAP planning system would be an asset.
+ Proven ability to lead teams, manage multiple priorities, and drive cross-functional collaboration.
+ Ability to work in a complex, matrix-based organization.
+ Excellent communication and interpersonal skills, with the ability to influencing stakeholders of all levels of the organization.
+ Strong analytical and problem-solving skills, with a focus on actionable insights.
+ Demonstrated ability to lead change and improve complex financial processes.
+ Demonstrated success as a strategic Finance Partner, effectively supporting stakeholders at all organizational levels.
**Already Working @TEVA?**
If you are a current Teva employee, please apply using the internal career site available on "Employee Central". By doing so, your application will be treated with priority. You will also be able to see opportunities that are open exclusively to Teva employees. Use the following link to search and apply:Internal Career Site ( internal career site is available from your home network as well. If you have trouble accessing your EC