231 Business Support jobs in Canada

Job Description

Company Description

At Farm Boy, it is our mission to create a fun, fresh experience for all! Whether you are a team member or a customer, Farm Boy is passionate about creating a unique fresh food shopping experience and ensuring that we deliver on our commitments.

As we continue to grow within Ontario, Farm Boy is excited to welcome new team members that share our passion for providing the best fresh shopping experience!

Reporting to the Manager – Business Support, this position is responsible for providing support to Farm Boy stores, warehouses, corporate offices and suppliers through the use of multiple customer service tools, Farm Boy systems and product knowledge. The performance of the duties must ensure a quality service approach to all employees, customers and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities:

• Provide first level business support to Farm Boy employees working at various locations, including: stores, warehouses and corporate offices.
• Deliver business support with an appropriate sense of urgency and a positive attitude.
• Act as a point of contact for suppliers and vendors for business-related inquiries.
• Troubleshoot and resolve issues by using multiple tools and systems provided.
• Escalate all major issues to the appropriate teams, as required.
• Develop an understanding of the Point-of-Sale system at retail stores and Home Office (for gift cards, credit/debit, product information, etc.).
• Respond courteously to all inquiries and issues via phone and email.
• Log and manage all business and technical support tickets through a Help Desk ticketing system.
• Develop and maintain documentation/procedures for business and technical support, as required.
• May be requested to undertake other related duties on a periodic basis.

• Typically requires completion of a post-secondary education in support or technology, plus a minimum of 2 years experience in a Customer Service or Help Desk Support position, or an equivalent combination of education and experience.
• Excellent personal verbal and written communication skills.
• Ability to work in a fast-paced team environment while maintaining attention to detail and accuracy.
• Ability to troubleshoot and collect relevant information via email and phone.
• Ability to identify and prioritize incoming requests.
• Ability to understand and apply directives and procedures.
• Self-motivated and capable of working with minimum supervision.
• Strong customer service skills with superior attention to detail.
• Forward-thinking with a positive outlook on progress and success.
• Working knowledge of major Farm Boy systems and processes at retail stores, warehouse/production and/or Home Office considered an asset.
• Experience and knowledge of retail systems and processes.
• Knowledge of Store Management System (SMS) considered an asset.
• Knowledge of ticketing systems (e.x. FreshDesk) and ticket triage processes.
• Flexibility with regards to hours of work.

Work & Sensory Environment:

• May be required to sit for long periods of time at workstation.
• Providing service to several people or departments, working under many simultaneous deadlines.
• Possible exposure to eye strain from computer terminals.
• Ability to work a rotational shift (evenings, weekends, holidays) as required.
• Must have a quiet work place surrounding.

Accommodation is available upon request for applicants and employees with disabilities.

Job Description

Salary: Between $85,000 and $120,000 annually

Benefits: All marginal benefits available to Makivvik employees annually as outlined in the Makivvik Human Resources Policy Manual such as: Simplified Pension Plan - Vacation - Sick days - Isolation premium - Cargo allowance - Group Insurance - Gas allowance - Travel Benefit - Housing allowance

Responsibilities

• 
  Lead the development of a coherent, integrated approach for Makivik to invest and explore potential investment opportunities based on the recommendations of the Executives and the Investment Review Committee;
• Assist senior managers on updating and refining the internal subsidiary governance policy;
• Coordinate the design and implementation of tools and frameworks to better guide the long-term strategic vision of the economic development department;
• Seek, assess and develop business opportunities for Makivik Corporation;
• Filter potential business opportunities by analyzing market strategies, deal requirements, economic and job creation potential, financials, evaluation of options, resolving internal priorities and recommending investments;
• Study integration of new ventures with current subsidiary businesses, strategies and operations, examine risks and potential through due diligence process(compiling and analyzing all financial information, conducting business analysis including ROI, NPV, IRR and making recommendations of potential business ventures);
• Research and prepare business plans in various sectors including (but not limited to): mining, energy, tourism, fisheries, and real estate;
• Work with pertinent staff on structuring mergers/acquisitions, including negotiation of an equitable agreement, employee contracts, financing and future liabilities;
• Be available to travel, as requested;
• Perform other related duties within the scope of the position or as requested by supervisor.

Qualifications

• University Diploma - MBA is preferable and/or similar industry experience;
• Minimum of five (5) years of experience;
• Effective communication skills in at least two (2) of the three (3) languages: Inuktitut, English and/or French;
• Good computer skills : Microsoft Suite (Excel, Word, PowerPoint, etc.);
• Strong leadership, communication, and analytical skills;
• Proven ability to liaise with business sector and government;
• Ability to write reports, project proposals and funding applications;
• Familiarity with social, environmental, and economic issues that impact business in the North is preferred;
• Knowledge or experience corporate sector, strategic business planning and/or mergers and acquisitions, social purpose principles;
• Knowledge of James Bay Northern Quebec Agreement (JBNQA) and the Nunavik Inuit Land Claims Agreement (NILCA) is preferred.

Discover a unique opportunity and embark on a rewarding career with Makivvik

To apply or to learn more visit us at or send your resume/application to:

Job Description

Company Description

Join the Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) operating as a franchised Marriott property. Our team is committed to excellence, open, welcoming & engaged. Our workplace has a family feel and we work together towards common goals while assisting one another on a daily basis.

Sheraton Suites Calgary Eau Claire is designed for those in pursuit of adventure, joy and relaxation. Located downtown, our sophisticated hotel is nestled between the urban vibes of a bustling city and the peaceful tranquility of the Bow River and Prince's Island Park. Discover adventures from the heights of the Calgary Tower for enchanting city views to river floating down the Canadian Rockies glacier fed Bow River. Experience the many sides of our beautiful city at Sheraton Suites Calgary Eau Claire.

We are seeking a Director, Finance and Business Support who will report to the General Manager of Sheraton Suites Calgary Eau Claire (a uniquely managed Fairmont property within Accor) and the Regional Director, Finance & Business Support, Fairmont. This role is a key member of the property’s Executive Committee and will play a crucial part in driving financial performance and operational excellence. 

Key Responsibilities: 

• Business Operations Analysis: 
  Analyze and advise on revenue and expenditure trends, financial commitments, and future performance. Recommend efficient use of resources and provide strategic financial guidance to support operational decision-making.  

• Financial Management: 
  Lead the Accounting, Purchasing, Receiving, and IT departments, ensuring compliance with all standards and procedures. Oversee the preparation and timely submission of financial statements, forecasts, and budgets. Ensure the timely reconciliation of balance sheet accounts. 

• Capital Projects Oversight: 
  Provide financial leadership on capital expenditures, ensuring alignment with critical path timelines, budget projections, and ROI expectations. Conduct post-completion audits where applicable.  

• Team Leadership: 
  Hire, train, and guide Finance team members through performance management, coaching, and development. Support colleague engagement and lead the implementation of Colleague Engagement Survey action plans. 

• Executive Participation: 
  Actively contribute as a member of the Executive Committee. Participate in Department Head and Revenue Management meetings, and in the development of annual budgets, sales strategies, and business plans.  

• Compliance and Controls:  
  Ensure compliance with Sheraton Suites/Fairmont Hotels policies, IFRS, and internal controls. Lead preparations for internal/external audits and implement agreed-upon recommendations. Maintain financial record retention policies and procedures. 

• Legal, Licensing & Risk: 
  Ensure all hotel permits, licenses, contracts, and insurance policies are up to date and compliant with local and federal laws. Liaise with Corporate Legal and Risk Management to protect the interests of Sheraton Suites/ Fairmont Hotels and ownership.  

• Cash Flow Management: 
  Manage cash flow to support hotel operations, including cash disbursement approvals, liquidity forecasting, and working capital monitoring. 

• Internal Financial Education: 
  Support department heads in interpreting financial data, maximizing profitability, and strengthening internal controls. Serve as a strategic partner to non-financial leaders on business planning.  

• Stakeholder Service & Systems Oversight: 
  Respond promptly to finance-related inquiries from internal and external stakeholders. Oversee the effectiveness and integration of financial systems and applications in collaboration with IT where relevant. 

• Health & Safety: 
  Promote and uphold health and safety standards across Finance and operational areas.  

• Additional Duties: 
  Perform other duties as assigned by the General Manager and Regional Director of Finance & Business Support.

• Bachelor's degree in Accounting, Finance, or Business; CPA or equivalent accounting designation preferred   

• Minimum 8–10 years of progressive financial leadership experience in hospitality or luxury service environments, with at least 5 years in a senior management role 

• Strong knowledge of financial regulations, GAAP/IFRS, internal controls, and capital planning  

• Proven experience managing accounting systems, financial analysis tools, and ERP platforms. 

• Experience with Food & Beverage, Residences, and/or Capital Projects is an asset.  

• Strong interpersonal and problem-solving abilities.  

What’s in it for you? 

• Meals:  A healthy meal on us every shift. 
• Travel Discounts:  Sweet deals at Accor and Marriott hotels worldwide. 
• Dry Cleaning:  Free dry-cleaning for your work attire. 
• Skill Up:  Custom learning programs to boost your talents. 
• Impact:  Join our Health & Safety, Sustainability, and Recognition Committees. 
• Level Up:  Potential to unlock new career heights with exciting growth paths. 

BE PART OF OUR FUTURE. 

If you are passionate about hospitality, driven by excellence, and eager to contribute, we want to hear from you. Join us and help shape the future of Sheraton Suites Calgary Eau Claire. 

Visa Requirements:  Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.  

Accommodations:  We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: 

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Job Description

Who we are…

Modern Campus is obsessed with empowering its 1,800+ higher education customers to thrive when radical transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt and administrative complexity. 

The Modern Campus engagement platform powers solutions for non-traditional student management, web content management, catalog and curriculum management, student engagement and development, conversational text messaging, career pathways, and campus maps and virtual tours. The result: innovative institutions can create a learner-to-earner lifecycle that engages modern learners for life, while providing modern administrators with the tools needed to streamline workflows and drive high efficiency. 

Learn how Modern Campus is leading the modern learner engagement movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Customer Support Specialist Role is the front-line face of our highly regarded customer service team. This person will work with a dedicated team in a passionate and collaborative environment interacting with both business and technical team members, as well as our customers. Your prioritization, attention to detail, communication and problem-solving skills will contribute to the successful operation of leading entrepreneurial schools in the non-traditional education sector.

We are looking for the type of person that thrives under pressure to resourcefully deliver solutions that delight our customers.  This person will bring a combination of methodical problem solving  and creative thinking to address issues that come from a wide variety of product areas, business drivers and levels of experience.

In this role, you will be given an opportunity to be a major contributor to the trusted partnership we have with our customers, with a direct impact on our high levels of customer satisfaction, “reference ability” and retention.  Come join us at Modern Campus, where your opinion matters, your experience is valued and interesting work is part of the job!

• Customer Communication: Front line representative of the customer service team and the company, using clear and professional communication to convey the status and nature of the issue, including suggested workarounds.
• Issue Acknowledgement: Track and respond to inbound communication of support issues from customer email, ticket system entry or phone as well as any issues identified by our automated monitoring
• Severity Assessment: Ensure required information is taken in regarding the ticket and use that information to prioritize the ticket, attempt to resolve, or route to appropriate owner
• Identification: Leverage documentation, customer questions, related issues, SQL Queries, application logs and sandbox environments to reproduce, troubleshoot and understand the issue. Gather details and document issues appropriately with attention to detail and clear communication.
•  SLA Adherence: Uphold our customer commitments as part of a metrics-driven team with clear goals that contribute to high levels of customer satisfaction
• Subject Matter Expertise: Develop knowledge of the product, modules, industry to become a resource to customers, other team members and other teams
• Customer Advocacy: gain unique insight into the needs and issues facing customers as part of an important feedback loop, ensuring high quality deliverables.

• 1+ years of experience in a customer facing technical/software support role preferably at a SaaS and or enterprise software company
• Clear, professional quality written and verbal communication
• Strong critical thinking and problem solving skills
• Working knowledge of database concepts and the ability to generate troubleshooting SQL queries
• Pragmatic prioritization and time management
• Composure during high-pressure escalations  
• Motivated, hardworking and flexible
• Able to work effectively with minimal supervision in a close team environment
• Quick learner who enjoys a challenge
• While the following are not required, candidates should highlight any experience they have with:
  • Exposure to Java
  • Working knowledge of accounting/finance concepts
  • Familiarity with Crystal Reports (or similar software)
  • Experience supporting cloud hosted software
  • Experience with XML or JSON based web services
  • Education industry experience

• The base salary range* for this full-time position is between $50,000 - $60,000
• Remote first workplace – our employees get things done!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

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Job Description

Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
• Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
• Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
• Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
• Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
• Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
• Stay current with system information, changes, and updates.   
• Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

• Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
• Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
• Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
• You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
• Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
• A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
• Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

• Your availability (specific days + hours you can work) 

Job Description

Submit your application by August 27th 2025 to join our team! We may start reviewing candidates as applications are received.

JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada

About Kindsight:

Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.

Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users.  Join us today and make a meaningful impact for charities and services in communities all around the world! 

What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned

What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!

Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.

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Job Description

The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.

Position Summary:

Reporting to the Director of Operations, the IT Support Technician is responsible for the implementation, maintenance, and support of all technological infrastructure and services at the Niagara Falls Community Health Centre. This role ensures the smooth operation of IT systems, provides technical support to staff, and contributes to strengthening the organization’s data integrity and cybersecurity framework.

Main Responsibilities/Duties:

• Implementing and supporting IT infrastructure across the organization, including domain services, endpoint protection, firewall, local area network (LAN), Wi-Fi, virtual private network (VPN), and surveillance systems by making necessary recommendations to the leadership team.
• Providing day-to-day support for hardware across the centre including desktops, servers, phones, tablets, Wi-Fi routers, printers, and other networking equipment.
• Providing day-to-day support for software across the centre including EMRs (Accuro & ABELDent), Office 365 applications, Webex, VPN and other IT tools.
• Maintaining a comprehensive and up-to-date inventory of all IT hardware across the organization with asset tagging.
• Coordinating the full IT hardware lifecycle, including procurement, deployment, maintenance, decommissioning and disposal. Ensuring assets are tracked, optimized, and aligned with organizational needs and compliance standards.
• Evaluating security risks and delivering proactive cybersecurity and anti-spam support across hardware and software systems, maintaining a secure IT environment.
• Supporting EMR systems through implementation, customization, user training, and issue resolution, ensuring optimal functionality and user experience.
• Documenting up-to-date workflows, protocols, and creating user guides for the effective use of IT tools, EMR software and office applications.
• Coordinating and facilitating IT system changes and enhancements across the organization, ensuring alignment with CHC-wide processes, standards, and compliance requirements.
• Safeguarding medical and administrative data by conducting regular system backups, validating restore procedures, and ensuring robust recovery protocols are in place.
• Co-managing the organization’s website and related web-based applications and tools, ensuring content accuracy, functionality, and user accessibility.
• Participating in internal and external committees and regional user groups to develop best practice guidelines in information technology, and cybersecurity.
• Participating in team meetings and effectively communicating interdisciplinary concerns as needed.

Education and Employment Requirements:

• Diploma or degree in Information Technology or a related discipline.
• Minimum 5 years’ experience in IT support or systems administration.
• Strong analytical, troubleshooting, and customer service abilities.
• Certifications such as Google IT Support, CompTIA Network+, or Security+ are considered assets.
• Experience in a Community Health Centre or healthcare environment is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems, Microsoft Server environments, and the Microsoft 365 suite.
• Demonstrated problem-solving skills with sound judgment to escalate when necessary.
• Experience in collaborating with stakeholders, end users, and leadership on technical solutions.
• Multilingual abilities are an asset.

Key Performance Indicators:

• IT infrastructure uptime and reliability.
• Support ticket resolution efficiency.
• Hardware lifecycle management accuracy.
• Cybersecurity compliance.
• EMR and software support effectiveness.

Additional Requirements:

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Reliable access to a personal vehicle for work-related travel.
• Comfortable with longer periods of sitting and working at a computer.
• Ability to flex work hours, as required by the organization.

What we offer

• Competitive salary ($55,291 - $66,184)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now! This position closes August 8, 2025.

Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.

Job Description

We are seeking a skilled and proactive Network Support Specialist to join our IT team. The successful candidate will be responsible for maintaining, monitoring, and supporting our organizations computer networks and systems. You will troubleshoot network issues, ensure network security, and assist users with connectivity problems to keep our operations running smoothly.

Key Responsibilities:

• Monitor and maintain computer networks, servers, and related hardware.

• Troubleshoot network issues and respond to support tickets promptly.

• Install, configure, and support network equipment, including routers, switches, firewalls, and wireless access points.

• Ensure network security by implementing best practices and monitoring for vulnerabilities.

• Assist in network upgrades, migrations, and expansions.

• Maintain documentation related to network configurations, processes, and service records.

• Provide technical support and guidance to end-users and other IT staff.

• Collaborate with vendors and service providers for network-related services and equipment.

• Perform routine network performance tuning and backups.

• Stay updated on emerging technologies and recommend improvements.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Network Support Specialist, Network Administrator, or similar role.

• Strong knowledge of networking protocols, hardware, and tools.

• Hands-on experience with Cisco or similar network equipment is a plus.

• Familiarity with network monitoring and diagnostic tools.

• Excellent problem-solving and communication skills.

• Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.