442 Business Support jobs in Canada

Job Description

Job Description

Senior IT Business Support Specialist (ERP)

Join Our Team – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, our company is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

We don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, then this is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Work Here?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.
• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.
• Commitment to Safety: Your well-being is a top priority, every day.
• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:
• Employee Assistance Programs and Telemedicine Services
• Retirement saving plans
• Employee referral bonuses
• Paid training and development
• Paid time off (vacation, sick time and company-paid holidays)
• Short- and long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — this is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Senior IT Functional Support Specialist acts as a key link between business operations and IT, ensuring ERP systems and related tools are optimized to support operational excellence. This role is responsible for supporting end-users, validating and deploying system enhancements, and leading functional projects across the organization.

By collaborating with business stakeholders and technical teams, the Senior IT Functional Support Specialist drives the adoption of ERP best practices, ensures smooth integration of new features, and provides training and documentation to maximize business value.

Responsibilities

ERP Optimization & Continuous Improvement

• Develop strategies to maximize the use of ERP and related tools to support business processes.
• Validate and test new features and system enhancements.
• Work closely with development teams to translate business needs into functional system changes.

User Support & Training

• Provide day-to-day functional support to ERP users.
• Train and support new users, including during acquisitions or expansions.
• Deliver knowledge transfer to super-users and ensure consistent adoption of best practices.

Documentation & Communication

• Maintain and update ERP documentation and best practices in a centralized portal.
• Promote ERP tools and updates through electronic communications, in-person meetings, or webinars.
• Act as a trusted advisor to business users on ERP functionality.

Project Implementation

• Lead and support functional projects that enhance ERP utilization.
• Participate in system testing, rollout, and post-implementation support.
• Collaborate with cross-functional teams to ensure smooth adoption of new features.

Requirements

• College degree in Information Technology, Business Management, Administration or a related field.
• 6+ years of experience in ERP systems and business processes within manufacturing and/or distribution industries.
• Strong knowledge of core business processes (Purchasing, Sales, Inventory, Finance, etc.).
• Proficiency with ERP systems.
• Familiarity with ERP customization processes and continuous improvement practices.
• Experience working with ticketing systems and user issue management.
• Bilingual in French and English (required).
• Strong interest in operational excellence and process optimization.
• Analytical, methodical, and detail-oriented.
• Excellent communication and interpersonal skills with the ability to influence stakeholders.
• Results-oriented and customer-service focused.
• Effective collaborator and active team player.
• Adaptable and comfortable with change management.

Working Conditions

• Primarily office/computer-based work.
• Occasional travel and occasional work outside of normal hours may be required.
• Occasional presentations in classroom or group settings.

Senior IT Business Support Specialist (ERP)

Join Our Team – Where Your Career Builds as Strong as Our Materials!

Founded in 1972, our company is North America’s trusted distributor of top-tier construction materials. With over 40 locations in US and Canada, we’ve grown into a leader in the industry, but we never forget the core values that got us here: exceptional products, outstanding customer service, and a genuine commitment to helping our customers thrive.

We don’t just offer jobs – we offer career-building opportunities. Here, you’ll be part of a dynamic, supportive, and fun environment where your voice matters, your growth is a priority, and success is something we all share.

We’re looking for passionate individuals who want to make an impact, bring fresh ideas, and be part of a team that values integrity, hard work, and collaboration. Whether you’re just starting your career or looking for your next challenge, then this is the place to build something meaningful – for yourself, for our customers, and for your future.

Why Work Here?

• Growth Opportunities: We believe in developing our people and offering them the chance to advance.


• Teamwork at Its Best: Success isn’t just about individual effort – it’s about what we achieve together.


• Commitment to Safety: Your well-being is a top priority, every day.


• Comprehensive & Competitive Benefits: Robust benefits package designed to support you and your family’s health and well-being, and peace of mind, which also include:




• Employee Assistance Programs and Telemedicine Services


• Retirement saving plans


• Employee referral bonuses


• Paid training and development


• Paid time off (vacation, sick time and company-paid holidays)


• Short- and long-term disability coverage

If you're driven to make an impact, build strong relationships, and contribute to something that matters — this is the place for you. Ready to roll up your sleeves and be part of something bigger? We’d love to meet you. Join us and help shape the future of construction, one delivery at a time.

Position Summary

The Senior IT Functional Support Specialist acts as a key link between business operations and IT, ensuring ERP systems and related tools are optimized to support operational excellence. This role is responsible for supporting end-users, validating and deploying system enhancements, and leading functional projects across the organization.

By collaborating with business stakeholders and technical teams, the Senior IT Functional Support Specialist drives the adoption of ERP best practices, ensures smooth integration of new features, and provides training and documentation to maximize business value.

Responsibilities

ERP Optimization & Continuous Improvement

• Develop strategies to maximize the use of ERP and related tools to support business processes.


• Validate and test new features and system enhancements.


• Work closely with development teams to translate business needs into functional system changes.

User Support & Training

• Provide day-to-day functional support to ERP users.


• Train and support new users, including during acquisitions or expansions.


• Deliver knowledge transfer to super-users and ensure consistent adoption of best practices.

Documentation & Communication

• Maintain and update ERP documentation and best practices in a centralized portal.


• Promote ERP tools and updates through electronic communications, in-person meetings, or webinars.


• Act as a trusted advisor to business users on ERP functionality.

Project Implementation

• Lead and support functional projects that enhance ERP utilization.


• Participate in system testing, rollout, and post-implementation support.


• Collaborate with cross-functional teams to ensure smooth adoption of new features.

Requirements

• College degree in Information Technology, Business Management, Administration or a related field.


• 6+ years of experience in ERP systems and business processes within manufacturing and/or distribution industries.


• Strong knowledge of core business processes (Purchasing, Sales, Inventory, Finance, etc.).


• Proficiency with ERP systems.


• Familiarity with ERP customization processes and continuous improvement practices.


• Experience working with ticketing systems and user issue management.


• Bilingual in French and English (required).


• Strong interest in operational excellence and process optimization.


• Analytical, methodical, and detail-oriented.


• Excellent communication and interpersonal skills with the ability to influence stakeholders.


• Results-oriented and customer-service focused.


• Effective collaborator and active team player.


• Adaptable and comfortable with change management.

Working Conditions

• Primarily office/computer-based work.


• Occasional travel and occasional work outside of normal hours may be required.


• Occasional presentations in classroom or group settings.

Our client, a leader in the technology industry, is looking to hire a Business Support Associate on a 1-year contract basis in a remote environment.
The main responsibilities for this position include:
- Contribute to process definition, creation and execution of new and periodic reports (Deal Execution Tracking, Missing hours, Deal Qualifications)
- Process Services IO requests
- Act as a super user to manage Services Sales Online Roster, ISP, CRM, Harmony and APM
- Identify and resolve utilization issues in ISP, VAT, Concur, CRM and Harmony
- Ensure alignment to Ariba process guidelines and policies
- Process Pos/SOW for vendors/consultants
- Organize, run and follow up on operations weekly meetings, ensure timely delivery to action items
- Assist in organizing team meetings, offsites, and other operational related events and activities
- Support the Services Sales EA when and as needed with ad-hoc duties, including assisting with communication management with managers, coordination of meetings and travel arrangements, booking venues/meeting rooms, monitoring purchase activities and managing workflows
Qualifications for this role are:
- 3+ years of business support experience in a sales-driven environment
- Strong verbal and written communication skills
- Strong process management and organization skills
- Experience supporting executives would be an asset
ENVIRONMENT/SCHEDULE:
- 100% Remote Environment
- Monday - Friday 9am - 5pm EST
Pay and Benefits
The pay range for this position is $36.00 - $47.21/hr.
Workplace Type
This is a fully remote position.
À propos de TEKsystems et TEKsystems Global Services
Nous sommes un fournisseur de services aux entreprises et de technologies. Nous accélérons la transformation de nos clients. Notre compétence en stratégie, conception, exécution et opérations libère la valeur de l'entreprise par un éventail de solutions. Nous sommes une équipe de 80 000 personnes qui collaborent avec plus de 60 000 clients, notamment 80 % du Fortune 500 en Amérique du Nord, Europe et Asie, qui collaborent avec nous dans le cadre de nos capacités full-stack et notre rythme. Nous sommes des penseurs stratégiques, des collaborateurs pratiques qui aident les clients à exploiter le changement et maîtriser le dynamisme de la technologie. Nous bâtissons le futur en livrant les résultats et en créant un impact positif dans nos communautés mondiales. TEKsystems et TEKsystems Global Services sont des entreprises d'Allegis Group. Découvrez d'autres informations à TEKsystems.com.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Description

Job Description

Salary: Between $85,000 and $120,000 annually

Benefits: All marginal benefits available to Makivvik employees annually as outlined in the Makivvik Human Resources Policy Manual such as: Simplified Pension Plan - Vacation - Sick days - Isolation premium - Cargo allowance - Group Insurance - Gas allowance - Travel Benefit - Housing allowance

Responsibilities

• 
  Lead the development of a coherent, integrated approach for Makivik to invest and explore potential investment opportunities based on the recommendations of the Executives and the Investment Review Committee;
• Assist senior managers on updating and refining the internal subsidiary governance policy;
• Coordinate the design and implementation of tools and frameworks to better guide the long-term strategic vision of the economic development department;
• Seek, assess and develop business opportunities for Makivik Corporation;
• Filter potential business opportunities by analyzing market strategies, deal requirements, economic and job creation potential, financials, evaluation of options, resolving internal priorities and recommending investments;
• Study integration of new ventures with current subsidiary businesses, strategies and operations, examine risks and potential through due diligence process(compiling and analyzing all financial information, conducting business analysis including ROI, NPV, IRR and making recommendations of potential business ventures);
• Research and prepare business plans in various sectors including (but not limited to): mining, energy, tourism, fisheries, and real estate;
• Work with pertinent staff on structuring mergers/acquisitions, including negotiation of an equitable agreement, employee contracts, financing and future liabilities;
• Be available to travel, as requested;
• Perform other related duties within the scope of the position or as requested by supervisor.

Qualifications

• University Diploma - MBA is preferable and/or similar industry experience;
• Minimum of five (5) years of experience;
• Effective communication skills in at least two (2) of the three (3) languages: Inuktitut, English and/or French;
• Good computer skills : Microsoft Suite (Excel, Word, PowerPoint, etc.);
• Strong leadership, communication, and analytical skills;
• Proven ability to liaise with business sector and government;
• Ability to write reports, project proposals and funding applications;
• Familiarity with social, environmental, and economic issues that impact business in the North is preferred;
• Knowledge or experience corporate sector, strategic business planning and/or mergers and acquisitions, social purpose principles;
• Knowledge of James Bay Northern Quebec Agreement (JBNQA) and the Nunavik Inuit Land Claims Agreement (NILCA) is preferred.

Discover a unique opportunity and embark on a rewarding career with Makivvik

To apply or to learn more visit us at or send your resume/application to:

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
TD Securities
**Pay Details:**
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**TD Securities Overview**
With more than 3,500 people in 13 offices around the world, TD Securities provides a wide range of capital market products and services to corporate, government and institutional clients who choose us for our knowledge, innovation and experience in the following key areas of finance:
+ Investment and Corporate Banking
+ Capital Markets
+ Interest Rate, Currency and Derivative Products
+ Commodities
+ International Trade
Our services include the underwriting and distribution of new debt and equity issues, providing advice on strategic acquisitions and divestitures, and executing daily trading and investment needs.
**Global Trade Finance Operations Overview**
With offices located around the world and with more than 650 professionals, the strength of TD Securities Global Operations lies in the diverse and dynamic group of individuals who provide ongoing support functions for TD Securities' businesses and their partners. As part of TD Securities, Global Operations professionals can learn end to end processes as well as create relationships with different lines of business. Challenged to learn and grow within their role, members of Global Operations are supported in their goals of innovation, excellence and commitment to customer service. Global Trade Finance Operations International processing hub is in Montreal with spoke locations in Vancouver, Calgary, Toronto, Houston and Singapore. We are a team of over 85 experienced professionals who offer a full range of trade products and provide world class service to our customers located all over the globe.
**Role Overview**
We are looking for a Business Analyst in Trade Finance, particularly with experience in the Trade360 platform, focuses on bridging the gap between business needs and technical solutions within trade finance operations. This role involves analyzing business processes, gathering requirements, translating them into user stories and functional specifications, and supporting the development and testing phases of system implementations and enhancements. They also play a key role in ensuring solutions align with business requirements, documenting processes, and facilitating communication between business and technical teams.
**Job Accountabilities**
+ Strong knowledge of Trade finance and Supply Chain Product offering , related processes and applications,, payment processing, transaction lifecycle management.
+ Able to analyze existing business processes, identifying areas for improvement, and developing current process model diagrams. Contribute to the development and implementation of new Trade Finance products, operating workflow, additional services / products / applications, or operational efficiencies for Trade Finance Operations
+ Translating business needs into detailed user stories, functional specifications, and other relevant documentation. Defining user requirements and ensuring they are addressed during application implementation
+ Acting as a liaison between business stakeholders and technical teams, facilitating clear communication and understanding. Working with cross-functional teams, including product owners, developers, and testers.
+ Understanding relevant regulations and compliance requirements related to trade finance.
+ Utilizing knowledge of the Trade360 platform or similar trade finance systems.
+ Supporting Change Management project delivery, including managing backlogs, defining product requirements, and tracking progress.
+ Assisting with the development and maintenance of functional documentation. Providing training and support to end-users on new systems and processes.
+ Maintain effective day-to-day operations and deliver quality service to clients/internal clients/business partners by acting as a key resource and providing deep technical subject matter expertise.
+ Build and foster effective mutually beneficial relations with clients, Operations, Origination teams, and other key internal partners that provide critical support to the execution of Trade Finance Operations priorities.
+ Analyze service delivery issues and identify potential solutions that enhance the customer experience and support TD Securities business objectives.
+ Manage time sensitive inquiries and escalations from clients, internal partners and other key support partners related to service, performance, compliance, and other risk related issues.
+ Apply knowledge of Trade Finance systems, processes, and regulations in resolving escalated system production issues from Operations and client issues - ensure communication with key stakeholders.
+ Produce consolidated or aggregated baseline reports and provide accurate and thorough analysis on related data to provide insight to Operations and Executives
+ Participate, facilitate, and lead meetings and discussions with key internal stakeholders, including GTB executives, Origination, Product Team and Operations
+ Requires to be available during Statutory Holidays on rotational basis to cover holidays for Canada, US & UK business locations.
+ Requires to be available on weekends for system enhancement validations.
**Job Requirements**
+ 7 + Years of Trade Finance Operations Experience preferably with a Financial Institution is required for this role.
+ Bachelor's degree in finance, International Business or other related Discipline.
+ Excellent interpersonal skills to effectively interact at all levels coupled with a passion to build strong working relationships.
+ Ability to thrive in a fast paced, dynamic, detail oriented sometimes ambiguous environment.
+ Ability to grasp and translate technical concepts, think independently and a high degree of initiative required to present options in resolving issues.
+ Ability to manage tight deadlines, multiple tasks, and adapt well to changing priorities.
+ Have a risk management and control focus with a high level of personal accountability and ownership of their role.
+ Knowledge of programming tools such as UiPath, Alteryx, Python, AI, Robotics, RPA, Tableau etc.
+ Initiative-taking professional, possessing strong analytical thinking, problem solving skills, and attention to details with the ability to work independently with minimal supervision.
+ Excellent listening, conflict resolution and mediation skills required.
+ Collaborative and relational work style with proven success in a team environment.
+ Have a Clear, professional, and informative communication style (oral and written) in English and French.
**Who We Are:**
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we help clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

Job Description

Job Description

Company Description

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge-where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job—it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!

Job Description

Fairmont Hotels & Resorts is seeking an experienced finance professional with a strong background in hospitality. The ideal candidate will bring proven success in leading finance and accounting functions, supporting business operations, and partnering with stakeholders to deliver strong financial and operational results.

Reporting directly to the resort General Manager and working closely with the Regional Director of Finance & Business Support , this role oversees the Finance and Accounting team at Fairmont Jasper Park Lodge. The Director of Finance and Business Support is a hands-on leader with strong technical accounting expertise, business acumen, and the ability to coach and develop a high-performing team.

Key Responsibilities

• Provide strategic business support to resort leaders while partnering with regional business units, auditors, tax advisors, legal counsel, insurance providers, and banks to safeguard company assets.
• Champion a culture of financial partnership by working with hotel leadership to drive operating performance and ownership returns through proactive KPI management.
• Ensure compliance with corporate accounting policies and internal control requirements, including internal, external, and self-audits.
• Oversee all financial operations including accounts receivable, accounts payable, payroll, credit, cash management, food & beverage cost control, purchasing, yield management, capital planning, and budgeting.
• Lead the coordination and preparation of annual budgets, capital plans, strategic plans, rolling forecasts, financial reports, and audit documentation.
• Partner with senior leadership to provide analysis, financial interpretation, and recommendations that drive business effectiveness and profitability.
• Support hotel leaders in developing financial acumen, fostering a deeper understanding of performance metrics and their impact on overall business results.
• Identify and implement profit improvement opportunities through ROI analysis, cost-benefit studies, and efficiency initiatives.
• Promote and monitor the GOP Flow Through concept across departments to maximize profitability.
• Recommend and implement improved methods and systems for scheduling, labor standards, and forecasting to enhance operational accuracy.
• Deliver timely and accurate management and financial reporting to hotel leadership, corporate office, and ownership.
• Oversee month-end close processes, including P&L, forecasting, variance analysis, and commentary.
• Collaborate with centralized accounting teams to ensure accuracy and timeliness of accounts payable, income audit workflows, and balance sheet reconciliations.
• Build strong relationships across Fairmont properties in the region to share best practices and strengthen financial and operational support.
• Recruit, train, and develop finance & IT team members, fostering engagement, recognition, and continuous professional growth.
• Lead departmental communication, performance management, and engagement initiatives.
• Promote a safe and supportive work environment, emphasizing health, safety, and work-life balance.
• Perform other related duties as required.

Qualifications

• Accounting designation (CPA preferred) with a Bachelor’s or Master’s degree in Accounting, Finance, Business Administration, or a related field—or equivalent education and work experience.
• Previous experience as a hotel Director of Finance or Controller strongly preferred.
• 5–7 years of progressive leadership experience in hospitality finance, with demonstrated success in managing teams and overseeing complex projects.
• Strong technical expertise in accounting, financial reporting, capital project management, and analysis.
• Advanced proficiency in Microsoft Excel and other Microsoft Office applications.
• Experience with financial systems and hotel applications (e.g., BirchStreet procurement, Sun GFS, Watson labor management, Hyperion, Opera PMS, POS systems such as Silverware).
• Excellent leadership, communication, and presentation skills with proven ability to coach, mentor, and foster collaboration.
• Strong organizational skills with attention to detail, flexibility, and ability to adapt to evolving digital workflows and operational needs

Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

Job Perks & Benefits:

• Subsidized staff accommodation assistance provided 
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise & Whistler (subject to availability)
• Comprehensive wellness platform for employee mental health and wellbeing support
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, and Fairmont Jasper Park Lodge Golf Course
• Automatically added to our resort’s Colleague Lifestyle Program which includes access to staff activities and events
• Opportunity to develop your talent and grow within Fairmont Jasper Park Lodge and over 5,000 properties with Accor
• One complimentary meal per shift in our staff cafeteria

Apply Today:  Whether you're just launching your career or looking for a new adventure, we invite you to visit  to learn more about Fairmont Jasper Park Lodge and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence:  

Job Description

Job Description

What we’re looking for
We’re looking for a resourceful and driven Operations Associate to support and grow with our fast-paced start-up. In this role, you’ll work closely with the Head of Operations and cross-functional teams to help us launch new products, improve internal processes, and deliver the best experience to our customers.

You’ll be at the heart of Phoenix’s growing team, working on projects that touch multiple areas of the business—from product launches to customer experience to data analysis. If you’re an organized problem solver with strong communication skills and a passion for building, this role is for you.

Responsibilities

• Supporting New Product Launches and Initiatives:

  • Assist with the launch of new men’s health products and revenue-generating initiatives.

  • Collaborate across operations, marketing, and engineering teams to ensure smooth rollouts.

  • Support coordination of product approvals and compliance requirements.

• Optimizing Operations:

  • Help identify opportunities to improve efficiency across existing processes and business units.

  • Work with the operations team to implement scalable solutions.

• Analytics and Problem Solving:

  • Use Excel (and, ideally, SQL) to analyze customer and product data to generate insights.

  • Conduct research and support problem-solving efforts with both qualitative and quantitative analysis.

• Project Support:

  • Help build and track project plans, timelines, and budgets for ongoing initiatives.

  • Keep teams aligned and ensure deliverables are met on time.

Skills we are looking for

• Experience: 2–4 years of experience in operations, business analysis, consulting, start-ups, or related fields. Experience in health tech is a plus.

• Problem-Solving: Ability to bring structure to ambiguity, identify issues, and propose clear solutions.

• Collaboration & Communication: Strong interpersonal and written communication skills. Comfortable working with cross-functional teams.

• Analytical Skills: Proficient in Excel; familiarity with SQL or other analytics tools is a bonus.

• Organization: Strong attention to detail, with the ability to prioritize tasks and manage time effectively.

• Proactive & Action-Oriented: Takes initiative, follows through on projects, and thrives in a fast-paced environment.

Why work at Phoenix?

• Impact & autonomy. You’ll work directly with passionate, experienced leaders who understand the ups-and-downs of the business and you'll have a real opportunity to shape the future at Phoenix

• Rewarding Mission. We're delivering the best healthcare experience to Canadians across the country

• Collaborative Culture. We are a growing elite team in Downtown Toronto. We love the tight feedback loop of working together in the office. If you've missed that in-person office experience, and love sharing strongly held opinions of the best lunch spot nearby, this is the role for you

Phoenix is an Equal Opportunity Employer. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Phoenix will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources staff of the nature of any accommodation(s) that you may require.

Thank you for your interest in joining the Phoenix team! While we are lucky to attract a high level of interest in each of our roles, only candidates selected for an interview will be contacted.

Job Description

Job Description

You could work anywhere. Why us?

• Join a pre-IPO startup with capital, traction and runway ($240M funded | 60X revenue growth in 5 years | $T market size)

• Partner with our VP of BizOps & Analytics, Armando La Rocca (ex-BCG, Better)

• Disrupt a massive market and take us to a 10B business in the next few years

• Be immersed in a talent-dense environment and greatly accelerate your career growth

About the opportunity:

Jerry is looking for a Business Operations Associate to join our growing team! We hit a huge milestone in early 2024 by achieving profitability and have ambitious goals for the next few years — scale from 5M to 50M customers and become a $1 B business. As a Business Operations Associate, you will play a key role in championing data-driven decisions across the company’s most critical business initiatives (including carrier growth and development, building new products from 0-1, etc.). As part of the business operations & analytics team, you will leverage advanced machine learning models to conduct in-depth analyses and extract insights that will shape our growth strategies.

Jerry is building the first super app to make car ownership affordable and accessible – insurance, buy/sell, registration, loans, safety, repairs, parking, etc – a $2T ma ket in the U.S. We started with insurance in 2019, and since then we’ve launched loan refinancing, driving insights, repair marketplace, car diagnostics, and a GenAI-powered chatbot & voicebot. We have amassed over 5M customers, raised $2 0MM in funding, scaled our revenue 60X and our team to 225 across 6 countries.

Here's what an ex-Bain teammate has to say about joining Jerry:

“I’ve really enjoyed my time at Jerry. From day one, I’ve owned complex, high-impact problems and have the opportunity to apply structured thinking, deep customer research, and analytics to drive real results.

The Data Science & BizOps team is incredibly versatile, and there are no rigid rules on ownership. If you have a strong, data-backed hypothesis, you are given the resources needed to drive projects from start to finish—but what really sets Jerry apart is the talent density. Working with exceptionally sharp, driven teammates has accelerated my growth and made the experience deeply rewarding.”

How you will make an impact:

• Partner with marketing, product, and business development teams to integrate customer performance insights into user and partner acquisition strategies

• Lead the design, execution, and analysis of A/B experiments on new and existing features, extracting key insights to inform product and business strategies

• Define, understand, and test levers to drive profitable and scalable user acquisition and partnership growth

• Identify opportunities to automate manual processes and optimize operational efficiency 

Preferred experience:

• Bachelor’s degree in a quantitatively or intellectually rigorous discipline

• 1+ years of management consulting experience from a top firm (McKinsey, Bain, and Boston Consulting Group preferred) OR relevant experience in business analysis/operations

• High level of comfort with SQL and/or running complex data analysis

Who you are:

• You have a framework for problem solving and live by first principles

• You are comfortable communicating with audiences varying from front-line employees to the company’s C-suite

• You set a very high bar for yourself and for your team, and you are constantly pushing that bar higher in the pursuit of excellence

While we appreciate your interest and application, only applicants under consideration will be contacted.

Jerry.ai is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws.

Jerry.ai is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at

The successful candidate’s starting pay will fall within the pay range listed on this job posting, determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation may include opportunities for equity grants.

We offer a comprehensive benefits package to regular employees, including health, dental, and vision coverage, paid time off, paid parental leave, 401(K) plan with employer matching, and wellness benefits, among others. Equity opportunities may also be part of your total rewards package. Part-time, contract, or freelance roles may not be eligible for certain benefits.

About Jerry.ai:

Jerry.ai is America’s first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. 

Backed by artificial intelligence and machine learning, Jerry.ai simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. We spend every day innovating and improving our AI-powered app to provide the best possible experience for our customers. From car insurance and financing to maintenance and safety, Jerry.ai does it all.

We are the #1 rated and most downloaded app in our category with a 4.7 star rating in the App Store. We have more than 5 million customers — and we’re just getting started. 

Jerry.ai was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing

Join our team and work with passionate, curious and egoless people who love solving real-world problems. Help us build a revolutionary product that’s disrupting a massive market.

Compensation Range: $1 0K - 130K