1,242 Capgemini jobs in Canada

**Job Description:**

We are currently looking for a Business Analyst (BA) to support the deployment of Navblue OCC products to our customers in the AMER region (North America and South America). This includes N-Ops & Crew (N-OC) and N-Crew Planning (N-PBS) products covering the following areas: network scheduling, operations control, crew planning, crew management, crew rostering, and crew pairing optimization.

This position is responsible for actively managing the technical activities required to enable the implementation of these products in the ecosystem of our new customers. With a solid base of product, industry knowledge and global regulatory compliance, the BA must be able to articulate product positioning/capabilities to both business and technical users, identify technical issues of assigned customers to ensure complete customer satisfaction, and execute the timely delivery of complex implementations.

*Main Responsibilities: *

* Coordinate and execute delivery of implementations, including the gathering of all required information used in defining the customer product setup

* Perform system training for customers prior to go-live/system adoption, supporting the customers’ existing methodology to provide adequate training

* Handle escalated customer support tickets as required

* Gain customer acceptance by explaining or demonstrating features and operational improvements:

* Provide Training Webinars, Q&A, and Master Classes

* Transition existing customers from legacy systems to current products and assist in the retirement of legacy products in cooperation with other key departments

* Provide support to Production and Support teams as required


* Perform on-site/remote Customer Health Checks to ensure proper use of the system and customer adoption of best practices

* Act as a customer advocate/representative and feed the Product organization with customer queries on advanced product functionality

* Support other Navblue Organizations with review and update of product materials, including but not limited to: Customer-Facing Documentation, Marketing Materials, FAQs, etc.

* Support other products as a BA when needed



*Qualified Experience/Skills/Training: *

* Education: *

* Bachelor’s Degree or equivalent training



* Experience: *

* 5 years of experience in the Aviation industry

* Preferred to have at least 3 years of experience in Commercial Flight Operations as a Crew Planner, Aircraft Dispatcher (certified) or Operations Controller

* Preferred to have 3 years of experience in a technical/analytical role related to aviation business systems


* Knowledge, Skills, Demonstrated Capabilities & Competencies: *

* Must work effectively with others in a team environment as well as work independently with little supervision.

* High level of communication skills and effective interpersonal skills - essential when interacting with customers and other Navblue employees, adaptable to all levels of the organization.

* Strong time management and organizational skills.

* Must possess strong analytical/critical thinking skills.

* Comfortable in the dynamic atmosphere of a software organization

* Must possess superior product knowledge as it relates to the product suite

* Must be able to establish and maintain strong relationships.



* Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages): *

* Must possess strong presentation skills and be able to communicate professionally in written English (responses to emails and RFPs, submitting reports, etc.)



* Technical Systems Proficiency: *

* Demonstrated computer proficiency



* Travel Required: *

* Must be able to travel internationally - up to 30% of the time



**Perks:**

Located in the heart of University of Waterloo’s David Johnston Research + Technology Park, NAVBLUE is close to shops, restaurants, gyms, daycare, and many other amenities, and only 10 minutes away from Hwy 85. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, and features bright, open workstations, rather than boxed-in cubicles. As part of our family, you will enjoy:

* Being part of Airbus Network

* Flexible hours

* Hybrid working environment (3 days in office)

* Free parking

* Vacation Days (15 - 25)

* Professional Development Day

* Christmas shut down

* Summer core hours

* Strong work-life balance

* Casual dress code

* Competitive group benefits plan

* Strong focus on mental health support benefits

* 5 Sick Days

* 2 Personal Days

* RRSP matching program

* Life Insurance

* Employee stock ownership plan

* Maternity & Paternity benefits

* Referral program

* Rewards and Recognition program

* Training and Development Support

* Monthly Lunch and Learns

* Fitness & Wellness reimbursement

* An active social committee

* Organized Volunteer Events

* Game room, including a flight simulator!

* Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site

* Active Inclusion & Diversity Committee

* And much more!


Not to mention, the aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.

**Selection and Hiring Commitment **

We thank all applicants for applying. Only selected applicants will be contacted.

Navblue is committed to creating an environment and a culture where everyone feels like they belong no matter who they are or where they are from. We are committed to providing equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job. We do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national or ethnic origin, religion, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, record of offences, and basis of disability or any protected class. Accommodations will be available on request for candidates throughout the entire recruitment and selection process.

**About Us:**

NAVBLUE, an Airbus Company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. You’ll be able to shape the future of the digital aviation industry by working on several of the best in the industry flagship products enabling pilots, dispatchers, flight engineers and other aviation personnel on a daily basis to deliver safe, efficient, and reliable flight operations all over the world. You’ll have the opportunity to support millions of flights each year and help NAVBLUE customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

You’ll join a team with a focus on digital and collaborative innovation that is passionate and customer-focused. Over the last few years, Airbus has been supportive of various initiatives such as Going Digital, Performance Based Navigation Services, Air Traffic Management Modernization Programs, FlySmart on iOS and other digital projects related to new aircraft technologies; the launch of NAVBLUE was therefore a natural step to further develop its Flight Operations and Air Traffic Management Portfolio.

Airbus and all subsidiaries, including NAVBLUE are proud to have been recognized as a Global Top Employer for 2025 . Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and skills development and community involvement. It was determined that we offer some of the most progressive and forward-thinking programs within the area. This achievement reflects our commitment to nurturing and empowering our people to reach their full potential. We’re grateful to our people, whose dedication and collaboration make this possible.

NAVBLUE is a fully owned subsidiary of Services by Airbus, fueled by the agility of Airbus ProSky and Navtech (acquired in 2016), and the pioneering spirit of Airbus, NAVBLUE was created in July 2016 with one mission: lead aviation into the digital age.

NAVBLUE is based in Hersham (UK), Toulouse (France), Waterloo, ON (Canada), Bangkok (Thailand), Malmö (Sweden), Gdańsk (Poland), and Bengaluru (India) with other offices all around the world.

The Future is Yours for the Taking:

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
NAVBLUE, Inc.

*Employment Type:*
Permanent
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*Experience Level:*
Professional

*Job Family:*
Digital

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Job Description:
BUSINESS ANALYST
Responsibilities
+ Leads and conducts business analysis in order to assess client's business problems/opportunities and documents the business requirements in such a way that technology solutions can be determined.
+ Applies reengineering concepts to promote business improvements through alternative, cost effective service delivery approaches.
+ Leads and conducts business analysis at varying levels of detail, appropriate to the project and phases of project,
+ Assists with the development of strategies and preparation business cases, for business IT initiatives.
+ Conducts business modeling; use case modeling; conceptual and logical data modeling; process and data flow modeling; use case surveys; business rules definition and non-functional requirements definitions for assigned projects.
+ Monitors progress, resolves problems and reports regularly to IT management and clients' decision makers.
+ Develops performance measures for business analysis evaluation and conducts follow-up.
+ Experience in the use of tools to document conceptual requirements and scope.
+ Has experience conducting and documenting JAD sessions.
+ Awareness of emerging IT trends and technologies.
+ Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
+ A team player with a track record for meeting deadlines.
+ 5 years' experience in defined Role, with a participation in the prescribed role in at least 4 projects with similar subject matter and scale.
+ This position requires a valid Canadian Security Clearance.
+ Candidates can be guided through the application process for this clearance but must successfully obtain the clearance in order to fill the position.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

Job Description
* Project: Enhancements to the CCR platform to improve exposure accuracy (MBS Pricer, Security Borrow and Lend product improvements)
* Lead new initiatives end-to-end: Requirements elicitation in partnership with stakeholders; Solution design in consultation with technology partners (in-house and vendor); develop test strategy and test plan and perform User Acceptance test to ensure business and analytic requirements are correctly implemented
* Consult with stakeholders (front office, middle office, back office, credit) to understand the changes required; Ensure risk platforms used for risk capture are current and internally consistent; translate business requirements into development tasks, and ensure alignment of priorities
* Participate in the implementation process to ensure proper and timely implementation of system enhancements
* Manage the relationships with clients across the organization as well as with the vendor;
* Assist in the documentation of procedures, control processes, and policies relevant to internal controls.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
* MBA or Masters in Finance or similar
* Bachelors in a technical field (Engineering, Computer Science, Mathematics, Statistics) coupled with CFA or FRM will be considered
* Minimum of 5 years of BA experience within Capital Markets (in depth knowledge of financial products such as OTC derivatives, security financing)
* Hands on experience in manual testing (test case design to ensure coverage and execution)
* Excellent oral and written Communication Skills as they need to interact with all levels in the management hierarchy (developer, Project Manager, VP, Director)
* Strong proficiency with Excel (used in manual testing and for daily reporting) * Understanding of SFT products and pricing (e.g. MBS, security borrow and lending, total return swaps within derivatives, debt equity, bonds, etc.) is preferable
* Knowledge of scripting and automation (Excel VBA, Python, Perl, C#)
* Broad understanding and experience with risk management methodologies, preferably in Counterparty Credit Risk

Job Description

Job Description

Salary:

About JORI Logistics
JORI is a client-focused, relationship-based, family-owned company that understands our clients Customs Brokerage and transportation needs. We combine unparalleled customer service with robust technology solutions to transform logistics into a competitive advantage for importers and exporters. Since 1992, weve provided turnkey logistics services, includingCanadianCustomsBrokerage,U.S. Customs Brokerage,Air Freight,Ocean Freight,Ground Freight,Trade Consulting, and more. Our client relationships, some of which are as old as we are, have grown to include some of Canadas foremost importers and exporters. With offices in Calgary, Houston, Almaty, and Cebu City, JORI is small enough to care and big enough to matter.

About the Opportunity

We are seeking a well-rounded and highly motivated Business Analyst. This position is responsible for assisting the IT department
to support process improvement and project coordination. The BA will work closely with the Project Management team, IT team and various departments.

Your responsibilities include, but are not limited to:

• Lead the coordination of projects and support PMO initiatives by assisting in planning, scheduling, and tracking project tasks, timelines, and deliverables.

• Gather, document, and validate business requirements from project stakeholders.

• Assist in the creation of SOPs, process maps, and other documentation for various departments.

• Provide document management support and help ensure consistency across company materials.

• Support the adoption and use of systems such as CargoWise, Monday.com, and TalentLMS

• Collaborate with IT and operations teams to ensure smooth rollout of new processes or tools.

• Assist in data analysis and reporting requirements, including wireframes, data cleanup, and preparation of reports.

About You

• A degree in Business Technology Management, Business Analytics, or related field.
• Comfortable coordinating multiple tasks in a fast paced and team-based environment.
• Self-motivated, adaptable, and able to work both independently and collaboratively.
• Proficiency with MS Office tools (Excel, Word, PowerPoint); experience with Monday.com, CargoWise, or MS Visio an asset.
• Ability to document and analyze business processes.
• Detail-oriented with strong problem-solving skills.
  
• Excellent English (written and verbal).
• Knowledge of global supply chain, logistics, freight forwarding and/or customs brokerage, warehousing, and eCommerce is an advantage.

Most importantly, you have the willingness to learn and thrive in an environment where independence and responsibility are given without constant supervision. A team player who works well with others and with a growth mindset passionate about your craft, always looking for ways to improve yourself and the company, open to change and doing things differently.

What We Offer

As a productive member of our team, you will be rewarded with a competitive salary of $60,000-$65,000.00 annually, as well as a range of attractive benefits, including:

• Paramedical coverage and benefits
• Group insurance
• Work flexibility with our hybrid work model
• Career growth opportunities with our international portfolio
• Education support and personal development programs
• Reimbursement for home office equipment set up
• An opportunity to join a family-first, tight-knit team with incredible culture!

Do our values resonate with you? If you want to be a part of a fast-growing and technology-driven company with a global reach, apply now!

Job Description

Job Description

Position: Business Application Analyst
Fulltime
Toronto
On-site required

Details:
One of Hire Digitalent's clients is currently looking for a Business Analyst to join their team. The successful candidate must have experience supporting JD Edwards EnterpriseOne IT projects.
Responsibilities:
•Collaborate with business stakeholders to elicit, analyze, and document detailed business requirements and functional specification documents for IT projects.
•Conduct thorough business process analysis, identify gaps, and propose solutions that align with industry best practices and client objectives.
•Develop comprehensive project documentation, business requirement documents, functional specifications, use cases etc.
•Facilitate workshops and meetings to gather requirements, resolve issues, and ensure clear communication between business and technical teams.
•Collaborate closely with development teams to ensure accurate translation of business requirements into technical solutions.
•The individual must have experience with JD Edwards EnterpriseOne
•Strong troubleshooting experience as well as application setup and testing experience for ERP systems
•Strong knowledge/experience working with financials systems and stakeholders (knowledge of things like General Accounting, Accounts Receivable, Accounts Payable etc)

Job Description

Job Description

As a member of the Project Management Office, the Business Analyst will provide services to internal departments and customers. The BA will specialize in process mapping, gap analysis, process improvement, requirements analysis, and data analytics reporting. This role is key to improving operational efficiency to support JSI’s organizational goals.

Responsibilities:
• Process Mapping & Gap Analysis: Identify and document current processes, analyse gaps, and recommend improvements.
• Process Improvement: Develop and implement strategies to enhance business processes and increase efficiency.
• Requirements Analysis: Gather, analyse, and document business requirements to ensure alignment with project objectives.
• Data Analytics & Reporting: Gather, review and analyse data and create and maintain dashboards and reports to provide actionable insights and support decision- making.
• Stakeholder Collaboration: Work closely with stakeholders to understand their needs and provide solutions that meet business objectives.
• Project Management: Assist in planning, scheduling, and managing project tasks and deliverables, ensuring alignment with PMO standards and timelines.

Required Qualifications:
• Bachelor’s degree in business administration with preference for a major in Business Analysis, Data Analytics, Information Technology or equivalent work experience.
• Proficiency in data analytics tools and software (e.g., Visio, Excel, Power BI).
• Experience with ERP operations and/or ERP projects.
• Experience with AI workflow and process tools considered an asset.
• 4 years' experience in a business environment with a minimum 2 years' experience analysing and mapping various business processes and protocols.
• Certification in Business Analysis (e.g., CBAP, CCBA) or desire to obtain certification.
• Ability to effectively communicate and influence key stakeholders to support proposed strategies, process improvements and operational decisions
• Strong analytical and problem-solving skills.
• Resourcefulness and creative problem-solving skills
• Excellent communication and interpersonal skills.

Personal Attributes:
• Excellent communication skills – Both written and verbal.
• Self-motivated and capable of managing multiple priorities and tasks.
• Loves to be a part of a team.
• Creative and efficient in proposing solutions to complex, time-critical problems.
• Strong analytical and problem-solving skills with a high attention to detail

How We Work
As a Business Analyst, you will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About JSI
JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).
With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request

Job Description

Job Description

The Siroky Group  We are in the business of creating and implementing software and business solutions for our clients. Our team members are of the highest quality and maintain a wide range of skills and tools. We are a small but nimble organization, working with both large and small organizations in order to bridge the gap between technology and business.  Description We are looking for an Intermediate Business Analyst to join our group of skilled professionals. A Business Analyst has strong people and communications skills.  This role requires a professional that is a self-starter who goes above and beyond the expected requirements of the role and has a passion for software and customer service. Further qualities and attributes that aid in the success of this role are: * Work well under pressure and be able to prioritize to meet deadlines and quickly shift priorities as necessary. * Work independently and demonstrate keen attention to details. * Ability to communicate with diplomacy and tact and communicate ideas including responding to resistance and criticism. * Team player attitude is required. * Positive attitude and demonstrated optimism are necessary. Responsibilities: Our Business Analyst role is a bit different than the traditional roles. * Idea to Implementation of new features and modules within our software products.  ** Work with internal and external clients to build functional requirements for software product enhancements and new software features or products. ** Work with internal and external clients to build software requirements for developer and client consumption. ** Work with internal departments to provide cost estimates for new feature development. ** Work with the software Development team to ensure a clear understanding of requirements has been provided and ongoing project monitoring for progress. ** Work with the QA team to develop comprehensive and complete testing environments. ** Work with the Training and Support team to ensure sufficient product knowledge for ongoing client support on rollout. * Manage and participate in software product release and regression testing * Software and systems analysis to review issues reported by clients to determine cause * Regular communications with internal and external clients for status updates and issue resolution. * Documentation of issues and enhancement requests in a centralized tracking tool. * Develop and deliver concise and meaningful presentations for internal and external audiences, including education and training of support groups, train the trainer programs. The Essentials: Education: Bachelor’s Degree in Technology or equivalent work experience combined with some post-secondary education to compliment your core knowledge. The following certificates are considered an asset in this role: * Product Management Certification * Business and/or Systems Analyst Certification * Project Management Certification Experience The following knowledge and experience is required to be successful in this role: * A minimum of two years’ experience in Systems and/or Business Analysis roles * Strong command of the English language, both written and verbal * Computer literate in Windows, Microsoft Office * Solid understanding of the SDLC. * Demonstrated success in documenting and maintaining software products. * Basic to Intermediate knowledge of web development platforms and infrastructure. * Working knowledge of database structures. The following knowledge will be considered an asset for this role: * Bilingual (French or Spanish) * Experience with Axure prototyping software * Understanding of datamodels and SQLServer database structures/environments * Background in Customer Service * Project management skills to understand project plans, SOW and aid in communication to others Working with The Siroky Group: Hours: This is a full time, permanent position – 40 hours per week.  Hours are flexible, however, this role requires client communication, therefore, the available employee hours need to match with our client working hours. Flexibility: Our team have moved to a work from home/remote work environment.  Our Thornhill, Ontario office is available for employees that prefers to work in the office environment. Full time remote work is limited to working within Canada.  Short-term remote work outside of Canada is part of our remote working policy. Location: Our office is conveniently located by Hwy 404 and Hwy 407 in Markham. We have a gym right next door as well as daycare and a community center. Perks: We care about our employees’ health and well-being. We have comprehensive health benefits, profit sharing and RRSP contribution matching. Salary: Salary range is $65,000-$80,000 – based on experience. How to Apply: Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences. It should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We will review applications submitted via the online application, with priority given to those who have completed the assessment. We will not consider or accept applications sent directly via email or standard post.  We strive to build a team that reflects the diversity of the community we work in and encourage all qualified people to apply. We thank everyone for their interest. We will only contact individuals selected for the next step in our hiring process. We look forward to hearing from you.

Job Description

Job Description

BUSINESS ANALYST

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our CAO's Office - Information Technology Division as a Business Analyst.

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Position Type: Permanent Full Time
Number of Positions: One (1)
Department: CAO's Office - Information Technology Division
File Number: SV25-118
Location: City Hall (169 Front Street, Belleville, ON)
Hours: 35 hours per week; Monday to Friday from 8:30am to 4:30pm with additional hours as required
Employee Group : Non-Union
Salary: Grade 9 ($81,100.93 - $96,547.79 per year)
Closing Date: Friday, October 10, 2025 at 4:30 PM

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PURPOSE AND SCOPE:
Reporting to the Supervisor, Client Services, this role is responsible for supporting business transformation through the implementation of efficient, technology-enabled solutions, with a strong focus on the Microsoft Power Platform and SharePoint Online.

As a key member of the IT team, the Business Analyst collaborates with internal departments to understand and document business needs, analyze workflows, and deliver low-code solutions that enhance service delivery, collaboration, and operational efficiency. This role will also collaborate with the Supervisor of Client Services on process development and strategic improvement initiatives.

KEY RESPONSIBILITIES:
This position will:

• Provide timely, accurate information to the Supervisor, Client Services and Communications and respond appropriately to direction and decisions as required.
• Collaborate with departments to assess needs and develop user-focused business solutions.
• Analyze and document current-state processes, identify areas for improvement, and support change initiatives, including structured change management practices to ensure user adoption and minimal disruption.
• Design, prototype, and implement solutions using Microsoft Power Apps and Power Automate.
• Develop and maintain SharePoint Online sites, workflows, and forms to support internal communication and document management.
• Work with the Supervisor of Client Services to design and refine technology-driven processes that align with organizational goals.
• Prepare clear documentation including business requirements, technical specifications, training materials, and user guides.
• Lead or support testing, staff training, and post-deployment support for new or enhanced IT solutions.
• Ensure all solutions are compliant with corporate policies, the Accessibility for Ontarians with Disabilities Act (AODA), the Municipal Freedom of Information and Protection or Privacy Act (MFIPPA), and IT security best practices with a focus on data privacy, access controls, and risk mitigation.
• Understand and document business needs, analyze workflows, and deliver low-code solutions that improve service delivery, collaboration, and operational efficiency.
• Apply data governance principles to ensure data quality, integrity, and proper classification in all technology solutions.
• Promote and support continuous improvement and innovation within the IT Service portfolio.
• Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
• All other duties as assigned.

Note:  the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS:
Minimum Qualifications:

• Post-secondary Three (3) year diploma or degree in Information Technology, Computer Science
• Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.
• Valid “G” Class driver’s license with satisfactorily drivers abstract to be held and maintained
• Microsoft certifications (e.g., PL-900, PL-100 – Power Platform).

Preferred Qualifications:

• Postgraduate certificate or diploma in Business Analysis, Project Management, or Data Governance.
• Certification in Business Analysis (CBAP, CCBA, PMI-PBA).
• Certification in Information Systems Security Professional (CISSP).
• Certification in Data Management Professional (CDMP) or similar data governance certification.
• Formal training or certification in change management (e.g., PROSCI).

WORK EXPERIENCE:
Required Qualifications:

• Minimum of three (3) years of experience in a Business Analyst or similar role within an IT environment.
• Proven hands-on experience with Microsoft Power Platform (Power Apps, Power Automate).
• Experience supporting and/or developing Enterprise Resource Planning (ERP) systems.
• Experience with SharePoint Online administration and site design.
• Demonstrated ability to gather, document, and analyze business and functional requirements.
• Experience supporting digital workflows, form modernization, or business process automation.
• Experience leading or supporting enterprise-wide software implementations or upgrades.
• Understanding of ITIL, service desk processes, and change management.
• Experience in Municipal sector environment.

Preferred Qualifications:
 

• Familiarity with Power BI and dashboard/report creation.
• Experience with workflow automation and low-code/no-code solutions.
• Familiarity with data modeling, data classification, and metadata management.
• Knowledge of cybersecurity standards, data protection laws (MFIPPA, GDPR, etc.), and IT risk management.
• Knowledge of Agile, Scrum, or other project management methodologies.
• Strong documentation and process-mapping tools (e.g., Visio, Lucidchart, Confluence)

 

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WHAT’S IN IT FOR YOU:

• Competitive market salary

• Competitive employer-paid extended health benefits

• OMERS Pension Plan
• Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

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HOW TO APPLY:
We thank all applicants who apply but advise that only those selected for an interview will be contacted.
Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.
Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.
The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.
Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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Job Description

Job Description

Developing technical solutions to business problems, or to advance a company's sales efforts, begins with defining, analyzing and documenting requirements. Managing requirements at the project level can help fulfill business needs. Business analysts typically take the lead role in: Assisting with the business case