49 Care Coordinator jobs in Canada

Care Coordinator

Edmonton, Alberta Qualicare, Edmonton South

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Job Description

Benefits:

  • Competitive salary
  • Flexible schedule
  • Opportunity for advancement
  • Training & development

Benefits/Perks
  • Part-time hours
  • PPE provided (Personal protective equipment)
  • Competitive Wages
  • Continuing education programs
  • Making a difference in the lives of those dealing with medical illnesses and age-related complications
  • Career Advancement
  • Free education and training with QPath Career Pathways Program

Company Overview
Qualicare Homecare is looking for compassionate, caring, and reliable individuals to join our family as Care Coordinators. Qualicare location offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families.

Job Summary
The Care Coordinator is accountable and responsible for evaluating client needs, overseeing and monitoring the care delivered, developing an appropriate plan of care, and ensuring the competency of caregivers. The Care Coordinator commits to participate in establishing and implementing the highest standards of care.

The Care Coordinator provides leadership and direction in all aspects of client care. She/he functions and participates in the development, implementation, monitoring, and evaluation of client programs and services while upholding Qualicare brand standards. This individual will assist in the delivery of home care services including client assessments, health education/counseling, and follow-up care.

Responsibilities
  • Consults with supervisors and staff regarding clients, families, and service programs
  • Ensures compliance with standards of care
  • Conducts in-home assessments and creates care plans for clients
  • Consults with physicians and other care providers related to client care services
  • Performs supervisory visits to clients on a regular basis
  • Conducts employee selection process and supervises the overall performance of staff
  • Participates in quality assurance and organization risk management programs
Qualifications
  • Current certificate of competence from CRNA or CLPNA and in good standing
  • Strong clinical skills
  • Self-directing with the ability to work with little direct supervision
  • Excellent customer service skills
  • Experience with direct employee supervision

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Care Coordinator

Barrie, Ontario Gilbert Centre

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Salary: $25.03/hour (~$5,555 annual)

The Care Coordinator, reporting to the HIV/HCV Program Manager, is based in Barrie, Ontario within the Gilbert Centre. The position provides support, referrals, case management, and system navigation for people with HIV/AIDS (PHAs) and those living with or at risk of HCV. This role is essential for engaging and supporting systemically marginalized communities, including the 2S-LGBTQ+, People Who Use Drugs (PWUD), sex workers, and individuals experiencing homelessness. The Care Coordinator will work to ensure that these populations receive the necessary support and resources, bridging the gap between harm reduction services and sexual health supports in Simcoe Muskoka.

The Gilbert Centre is a registered, not-for-profit, charitable organization that was incorporated in 1995 in response to the HIV epidemic in Simcoe County and Muskoka Region. The mandate of the Centre has broadened to not only support people at risk of, living with, and affected by HIV, HCV, and other STBBIs, but to also support and celebrate the lives of the 2S-LGBTQ+ communities in our regions. Gilbert Centre covers a large catchment area encompassing a significant geographic territory with a mix of small and mid-sized urban environments and rural settings.

Essential Duties and Responsibilities

  • Provide case management for individuals consisting of People living with HIV/AIDS (PHA), HCV, and other sexually transmitted and blood borne infections (STBBIs), and People who use Drugs (PWUD), services include intake, assessment, lay counselling, documentation, information and referrals, arranging and/or providing transportation and appointment supports, record keeping, compilation of statistics, and follow-up.
  • Assess the needs of clients received from the community, counselling, advising and/or referring to other services, agencies or programs and developing strategies for each.
  • Arrange and deliver workshops for program participants and their support systems through various mediums (live workshops, virtual workshops, self-guided recordings, etc.).
  • Facilitate supportive transition through a continuum of care, including collaboration with colleagues, providing HIV, HCV, and STBBI point of care tests, promoting pathways to PrEP and PEP, and maintaining strong working relationship with health care providers that provide HIV, HCV, STBBI, and trans or gender diverse related health care.
  • Engage various professional development, collaboration, networking, and relationship building with relevant campaigns and networks, such as the Positive Leadership Development Institute, the Women HIV/AIDS Initiative, the Ontario AIDS Network, Gay Mens Sexual Health Alliance, etc.
  • Provide in-person and online outreach through various digital and traditional platforms that promote the health of diverse communities for those living with and affected by HIV, HCV, and other STBBIs.
  • Distribute safer sex supplies, information, and resources across Simcoe County and Muskoka.
  • Maintain, contribute to, and utilize a referral list for individuals to access safe external resources such as mental health professionals in the area.
  • Assist with planning World AIDS Day event(s), the Red Scarf Campaign, and other HIV & HCV related community events.
  • Embody, support, and engage with GIPA/MEPA principles and activities.
  • Utilize various funder reporting tools (i.e. OCHART/OCASE/TREAT) in accordance with program tracking and evaluation measures, and prepare relevant reports as needed.
  • Monitor and evaluate program activities with the community and makes recommendations for appropriate changes as needed.
  • Meet regularly with program staff to facilitate and maintain effective working relationships.
  • Contribute to the atmosphere of the Gilbert Centre through interacting with participants, Ambassadors, volunteers, and participates in community programming activities when available.
  • Collaborate with Gilbert Centre management and staff on projects and activities that strengthen the Centres programs and services, including team meetings and organizational events.
  • Other administrative and operational duties and responsibilities as required.
  • Follow all health and safety protocols.

Qualifications

  • Formal education in a relevant field of study (social science, health promotion, social work, adult education, or any related field) and/or the equivalent combination of lived, education, and work experience.
  • Ideal candidates will have one to two years experience working in paid or unpaid positions in community-based settings providing case management to the populations we support.
  • Previous outreach experience with unhoused communities is an asset.
  • Awareness of and sensitivity to the health issues of a diverse community and experience working with disenfranchised populations (including but not limited to PWUD, those employed in sex work, the 2SLGBTQ+ communities, and for people living with HIV and/or HCV) and a personal comfort discussing sex and sexual health related topics.
  • Demonstrated commitment to community development, engagement, and accountability practices is required.
  • Ability to respond quickly to emergency, including opioid overdose is required
  • Ability to work independently on a flexible schedule, and collaboratively - within and across teams is required.
  • Excellent computer skills, with the ability to use a variety of software (Microsoft 365 products, SharePoint, MS Teams, Zoom, social media platforms, etc.)
  • Commitment to social justice, diversity, equity, and anti-oppression principles.
  • Strong oral and written communication skills are required.
  • Proficiency in English with French is an asset.
  • Valid drivers license and willingness to travel throughout Simcoe/Muskoka for work related duties considered an asset.
  • Strong interpersonal, decision making, conflict management, critical thinking and organizational skills are required.
  • Ability to have open and non-judgmental conversation about drug-use is required.
  • Relevant knowledge and experience of harm reduction principles and strategies, in addition to structural understanding of how systems and policy impact the lived/living experiences of the people we serve is preferred.

WORKING CONDITIONS

  • Walk up 3-5 km per shift in a variety of weather conditions.
  • Lift up to 20 lbs.
  • Stand for extended periods.
  • Frequent wearing of a backpack with up to 20 lbs while providing walking outreach for extended periods.
  • Frequent computer use

Additional Information:

  • 35 hours per week
  • 25.03/hour or 45,554.60 pro-rated annual salary
  • This position is eligible for employee health benefits after three months.
  • Union: CUPE local 1813.14


The Gilbert Centre is an equal opportunity employer. We strive to build an inclusive workforce that reflects the rich diversity of the community in which we live. To this end, we encourage applications from persons with lived experience with drug use, sex work, homelessness, street involvement; those living with HIV/HCV; members of 2SLGBTQ+ communities, Indigenous peoples, members of diverse ethno-cultural communities, and persons with dis/abilities.

How to Apply:

Apply through BambooHR and attach your cover letter and resume. If you have any questions or need assistance, contact Rebecca Pongracz, HIV/HCV Program Manager, at Internal applications will be reviewed in accordance with our collective agreement. The position will remain active until filled. If there are no internal applicants, we will begin reviewing external applications. Please also let us know which pronouns you would like us to use when corresponding with you, directly and within the Gilbert Centre.

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Care Coordinator

Aurora, Ontario CMHA - Aurora

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Message about our hiring and operating practices

One of the fastest growing branches of CMHA, the Canadian Mental Health Association York Region and South Simcoe (CMHA-YRSS) provides 30+ mental health and addiction programs to adults, youth (age 12+), family caregivers, local businesses, and community organizations.

Why work for CMHA York Region?

We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety, and well-being of employees and offers:

  • Competitive Total Compensation (including salary, benefits, pension)
    • HOOPP (Healthcare of Ontario Pension Plan)
    • Comprehensive Health Benefits
  • Robust Performance and Career Development Program
  • Learning & development opportunities

Learn more about us by visiting:

We are hiring a Care Coordinator! JOIN US at CMHA-YRSS; where innovation and community mental health care intersect!

Closing Date: August 25, 2025

Role: 1-year Contract, Full-Time, working 35 hours per week. Evenings and weekends may be required.

Salary : $63,345/annum.

Location: The Care Coordinator will work in a combination of office environments including the Canadian Mental Health Association office (15150 Yonge St., Aurora), the Keswick Clinic site (716 The Queensway South, Keswick, ON), and will be required to travel within York Region and South Simcoe for client care, staff training or other meetings. The Care Coordinator may be required to operate a mobile clinic vehicle. Occasional weekend/evening hours may be required.

About the Clinic: Our clinic operates as an Inter-professional Primary Care Team (IPCT) that optimizes the principles of population health management and is designed to provide comprehensive and patient-centered care. We aim to deliver holistic services that address medical and social health determinants. Our clinic serves diverse populations, including vulnerable and equity-deserving communities, by offering in-person, virtual, and mobile health services. By deploying a novel team-based care approach with team members working to the top of their scope, we strive to improve health outcomes and ensure equitable access to care for all our patients. We are committed to Indigenous and trauma-informed care, as well as providing care to the homeless. Support for training to provide such care will be provided.

The Care Coordinator is responsible for coordinating and delivering comprehensive mental health and addiction services to patients. The Care Coordinator will work collaboratively with patients, their families, and the Inter-professional Primary Care Team (IPCT) to provide holistic care, ensuring that patients receive the support they need to optimize their mental health. Note that the role's deliverables and responsibilities may evolve to match provincial and or local OHT priorities.

Job Description Summary:

Direct Service Delivery - Care Coordination:

  • Primary contact for mental health and addiction services, ensuring seamless communication between patients, families, and the Inter-professional Care Team (IPCT).
  • Coordinate care plans for patients with various mental health conditions.
  • Collaborate with Primary Care Providers (PCPs) and IPCT to develop and adjust individualized care plans.
  • Assess and address social determinants impacting patient well-being, facilitating connections to resources.
  • Facilitate warm transfers to external services for continued patient support.

Addictions Support:

  • Provide comprehensive support for patients with substance use disorders, including counseling and rehabilitation coordination.
  • Assist patients in accessing community resources and prevent relapse through ongoing monitoring.

Appreciative Inquiries and Therapeutic Use of Self:

  • Conduct appreciative inquiries to identify patient strengths and resilience factors.
  • Use patient strengths to enhance mental health treatment and resilience building.
  • Perform risk assessments to promptly address mental health risks.

Documentation :

  • Maintain timely and accurate case notes and documentation in EMR systems.
  • Ensure all documentation follows agency and clinic policies.

Advocacy :

  • Advocate for clients to ensure their mental health needs are met.
  • Develop advocacy plans with clients to access necessary services.
  • Engage in systemic advocacy efforts.

Agency Wide Responsibilities:

  • Support organizational vision, mission, and values.
  • Participate in supervision, performance reviews, and professional development.
  • Represent the agency in community initiatives and events.
  • Serve on committees and assist in service access development.

Philanthropy :

  • Promote philanthropy within the organization and community.
  • Cultivate donor relationships and share client success stories.

Policies, Procedures, and Legislation:

  • Adhere to organizational policies, procedures, and legislative requirements.
  • Stay informed on mental health legislation and standards.

Professionalism :

  • Practice in accordance with ethical standards and professional codes.
  • Engage in continuous professional development.

Health & Safety:

  • Adhere to health and safety policies and contribute to a safe work environment.

Requirements :

  • B.S.W. or M.S.W. degree.
  • Registered Social Worker through the Ontario College of Social Workers and Social Service Workers.
  • Experience in community-based mental health settings.
  • Proficiency in EMR systems and healthcare technologies.
  • Strong communication and interpersonal skills.
  • Cultural sensitivity and commitment to equity.
  • Valid driver's license and access to a vehicle.

Additional Requirements:

  • Valid Canadian driver’s license and appropriate insurance.
  • Satisfactory Vulnerable Sector Screening (Police Check).

Working Conditions:

  • Office work, community clinic, community settings, meetings in clients’ homes, and travel with clients. May occasionally require evenings and weekends.

Disclaimer: In keeping with mental health reform, best practices, funding, and direction this position may later require knowledge, skills, abilities, and working conditions not noted here.

To request this posting in an alternate format or to request accommodation in the application process, email

Application Procedure : If you are interested in this opportunity, please visit Click on the “Apply Now” button and proceed to upload your cover letter and resume.

Complete the application form and submit the following:

  • Optional Cover letter with 300 words or less and tell us why you would want this role and why you should be considered for the position (PDF or Word)
  • Resume (PDF or Word) (applications without resumes will not be considered )

CMHA-YRSS is dedicated to promoting employment equity and dismantling obstacles to employment for marginalized communities. CMHA-YRSS supports the journey to mental wellness, and we welcome applicants with lived experience of mental illness. In acknowledgment of the systemic underrepresentation faced by Black, Indigenous, racialized peoples, and those living with disabilities, this opportunity has been developed based on the special program provisions of the Ontario Human Rights Code. We therefore extend invitations for applications from the following groups:

  • Racialized Persons
  • Indigenous Persons
  • Persons living with Disabilities

While we thank all candidates for their interest, only those selected for an interview will be contacted.

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Patient Care Coordinator

Toronto, Ontario Harrison Healthcare

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Job Description

Building Strong and Lasting Relationships

Medical Office Assistants – referred to as Care Coordinators at Harrison – build reliable, trusting relationships with our clients. We provide outstanding service and improve our clients’ day whenever they walk into our office, send an email, or pick up the phone. We work to create a seamless, supportive, and positive experience in the Centres. We are a collaborative team who tackle the tasks and challenges together each day.

Why Work at Harrison?
  • Competitive compensation package
  • Comprehensive health and dental benefits
  • Employer-matched RRSP contributions
  • Health spending and wellness accounts
  • Annual professional development allowance and paid days
  • A supportive and vibrant workplace culture focused on employee wellbeing
The Role: Medical Office Assistant in Toronto
  • Welcome and assist clients with compassion and professionalism.
  • Schedule appointments, coordinate prescriptions, and referrals to specialists using EMR (electronic medical record) systems.
  • Schedule health assessments and program appointments.
  • Assist clients with inquiries regarding clinic services, programs, and care.
  • Communicate with clients via email, phone, and in person.
  • Collaborate with physicians and clinical team members to ensure clients receive personalized care.
  • Position for New Location Opening Fall 2025
Experience You Bring & Qualifications
  • Medical Office Assistant program from an accredited school or equivalent education
  • Excellent interpersonal, written and oral communication skills
  • Proven talent to effectively prioritize workflow and multi-task
  • Experience using an electronic medical record (EMR) system and/or Microsoft 365 considered an asset
  • At least one year’s experience working as a Medical Office Assistant in primary healthcare or equivalent

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Patient Care Coordinator

Fort McMurray, Alberta Peak Dental Group

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Job Description

Duties:

  • The patient care coordinator is responsible for booking patient appointments and facilitating an excellent custom service experience.
  • You will be answering phones, booking appointments, confirming appointments, answering and responding to any leads through web marketing platforms or any new patient referral inquiries, poke calls, RecallMax follow-ups, and pre-determinations; as well as acquiring and presenting a break-down of benefits and the cost of treatment to patients.


Qualifications:

  • You must have a minimum 3 years experience in sales and service.

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Patient Care Coordinator

New Westminster, British Columbia Pollock Clinics

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Salary: $27.00 per hour

Join Pollock Clinics a leader in innovative, patient-centered mens health care.
With over 30 years of excellence in medical procedures and a reputation for compassionate, discreet care, Pollock Clinics is committed to improving lives through leading-edge treatments, a five-star patient experience, and a values-driven team. We are growing and looking for dedicated professionals who share our passion for excellence, innovation, and making a real difference in the lives of our patients.



Position Overview:

As a Patient Care Coordinator, they ensure that every patient's journey is seamless and exceptional. From scheduling appointments to providing invaluable support and education.

Responsibilities and Duties:

  • Patient Journey Support:
    • Guide patients through their experience, offering assistance, answering questions, and providing unwavering support every step of the way.
    • Ensure patients feel comfortable and informed throughout their care journey, addressing any concerns promptly and empathetically.
  • Clinical Day Organization:
    • Prepare and organize the clinical day for our esteemed physicians, ensuring efficiency and effectiveness in patient care delivery.
    • Coordinate with medical staff to optimize schedules, ensuring smooth operations and minimal patient wait times.
  • Scheduling Mastery:
    • Utilize our advanced computerized scheduling system to book and adjust appointments, ensuring that patient needs and program requirements are met with precision.
    • Handle rescheduling requests and follow-up appointments with accuracy, maintaining an organized and efficient schedule.
  • Patient Registration and Documentation:
    • Welcome patients with warmth and professionalism, ensuring all necessary paperwork is complete and accurate.
    • Manage data entry and paperwork processing with meticulous attention to detail, ensuring patient records are up-to-date and compliant with regulatory standards.

Requirements and Qualifications:

  • Experience:
    • Minimum of 2 years of recent experience in a medical practice, or a comparable combination of education and training.
  • Certification:
    • Medical Office Assistant Certificate preferred, showcasing your commitment to excellence in healthcare administration.

Skills and Abilities:

  • Passion for Customer Service:
    • Exhibit genuine enthusiasm for providing top-tier customer service, leaving a lasting impression on every patient interaction.
  • Effective Communication:
    • Communicate with clarity and empathy, building rapport with both patients and colleagues, ensuring all interactions are professional and supportive.
  • Organizational Skills:
    • Maintain impeccable organization in your work, ensuring efficiency and accuracy in all tasks, particularly in scheduling and documentation.
  • Great Attitude:
    • Bring a positive attitude to the workplace every day, inspiring those around you with your infectious energy and optimism.
  • Self-Starter Mentality:
    • Take initiative in your role, demonstrating the ability to work independently and drive results without constant supervision.
  • Openness and Assertiveness:
    • Embrace change as an opportunity for growth, confidently voicing your ideas and contributing to a culture of continuous improvement.

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Patient Care Coordinator

Winnipeg, Manitoba Winnipeg Surgery Centre Inc.

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Clearpoint Health Network (CHN) is one of Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations and workers’ compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems

Maples Surgical Centre, a division of Clearpoint Health Network, located in Winnipeg, Manitoba, is recruiting for the Patient Care Coordinator

Position Type: Full Time , Permanent

Schedule: Monday – Friday Occasional weekend work

Start Time: 6:00 AM (non-negotiable due to early operational needs)

Position Summary Position:

We are seeking a highly organized and detail-oriented Patient Care Coordinator to support the Director of Operations at our surgical facility. This key full-time role plays a vital part in ensuring smooth day-to-day operations, delivering exceptional customer service, and reflecting our core values of Compassion, Quality, Innovation, and Respect. The ideal candidate will have strong communication skills and a background in customer service, preferably in a healthcare setting. While the schedule is primarily within regular business hours, there may be times when communication with patients and clinical staff is required outside of those hours.

Key Responsibilities:

  • Open the facility promptly at 6:00 AM to ensure smooth operations.
  • Manage patient check-ins, inquiries, referrals, and confidential information throughout the patient journey.
  • Coordinate patient screenings and ensure pre-op assessments are complete.
  • Collaborate with the Nurse Manager/Director to manage scheduling, data entry, and patient flow via EMR.
  • Foster team engagement and prioritize tasks efficiently in a fast-paced environment.
  • Handle reporting, requisitions, scanning, and chart management, including lab tests.
  • Back up Patient Care Coordinator in scheduling and coordinating with clinical teams.
  • Assist with managing staff absences and schedule adjustments.
  • Support management meetings and the Health & Safety Committee.
  • Occasionally communicate with patients and clinical staff outside regular hours.

Qualifications :

  • High school diploma or equivalent preferred.
  • Strong interpersonal, verbal and written communication, time-management and organizational skills.
  • Working knowledge of MS Office Suite.
  • Experience with scheduling systems and EMR is an asset.
  • Experience in medical office and some knowledge of medical terminology and surgical care delivery is an asset.
  • Ability to work independently and collaboratively.
  • Patient-focused with a proactive, problem-solving approach.
  • Proof of full immunizations
  • Physical ability to perform job duties.

Benefits

We believe in rewarding your contributions with more than just a pay cheque. As part of our team, you’ll receive a comprehensive compensation and benefits package designed to support your financial security, well-being, and career growth.

Compensation & Recognition

  • Competitive wage
  • Parking onsite
  • Employer-matched RRSP up to 3%

Health, Dental & Wellness

  • Employer-paid extended health, drug, dental, massage therapy and vision coverage for yourself & eligible dependents
  • $500 annual health care spending account
  • Annual paid vacation days and personal days
  • Life insurance coverage for self and dependents

Growth & Culture

  • A supportive and collaborative team environment
  • Ongoing training and professional development opportunities

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

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Patient Care Coordinator

Kingston, New Brunswick MedSleep Inc.

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Patient Care Coordinator - Kingston, ON

At MedSleep, skilled, dedicated, enthusiastic employees are at the heart of everything we do. We are committed to building and nurturing a great place to work, learn, and develop. We are proud of our people and our company.

We have a great career opportunity for someone looking to join a growing team of health professionals! At MedSleep, we are committed to providing the highest quality in sleep therapy services across Canada.

We provide clinical consultation, diagnostic services (sleep testing) and treatment for a wide range of sleep disorders. We are dedicated to helping our patients improve their lives through better sleep.

If you are looking for a meaningful career as a Patient Care Coordinator, and are interested in joining a growing company, this may be the right opportunity for you!

Position Description:
  • This position is full-time and will require someone who can work 37.5 hours per week
  • Perform administrative duties such as: managing follow up tasks, contacting patients to facilitate next steps in their care and updating the EMR system;
Skills & Qualifications:
  • A minimum of 1+ year of professional administrative experience is required;
  • Knowledge of sleep medicine and CPAP therapy would be preferred;
  • Excellent organizational and administrative skills with impeccable attention to detail;
  • The ability to quickly learn and understand processes;
  • Must have excellent verbal communication skills.
  • Good time management skills and ability to work effectively under pressure and meet demanding deadlines;
  • Ability to multi-task, assess situations and prioritize tasks accordingly;
  • Good listening skills along with the ability to accept and follow direction;
  • Experience with Accuro EMR software is a strong asset.

Why Join Our Team?

Looking to make an impact?  Do you love patient care? Are you a science grad looking to put your degree to use?

We are a national Canadian company that has continued to grow since its' establishment in 2004.  We believe you can reach your best self by getting proper sleep.  Which is why we are committed to providing the highest quality of sleep care.

 Why join MedSleep?

  • Opportunities for career growth;
  • Commitment to education - personal and professional development;
  • Dedicated to the growing field of the Science of Sleep;
  • We value all our employees, each person counts;
  • Meaningful work;
  • Help shape the future of sleep!

Still not convinced, here is what our employees have to say:

  • They look forward to coming into work
  • They feel they contribute to the success of the company
  • They are proud to work at MedSleep

We are a diverse organization.  Each of us is a unique individual. We’re proud to say that women represent the majority of our Senior Management team!

We love what we do and want to share that with you. Help build our legacy and future!
 

Wage starting at: $18-20/hour
Job Type: Full-time, Permanent
Location: Kingston, ON
Schedule: Monday - Friday, 8:30 AM - 5 PM

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Client Care Coordinator

Leduc, Alberta WSA Americas

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Job Description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.

We are growing and searching for a Sales & Reception Coordinator (called "Client Care Coordinator" internally) to join our Client Care team at our Leduc, AB clinic! This is a permanent full-time position and hours of work are 8:30 am - 4:30 pm Monday to Friday .

We offer:

  • Starting hourly compensation of $21-$24/hour + a bonus program
  • Benefits starting on day one of hire
  • RRSP matching
  • Generous time off policies including 3 weeks of vacation and 7 paid personal days
  • Training + education opportunities
  • Friends and family discounts

What you'll do:

  • Check in patients for appointments
  • Scheduling appointments
  • Making product and payment recommendations to enhance the patient journey
  • Support with maintaining physical and electronic records
  • Perform basic hearing aid maintenance and product questions

What we're looking for:

  • 2+ years of experience in a customer-facing role - you have worked in sales, retail, a busy office, or a clinic environment and are comfortable interacting with customers
  • Sales acumen - experience recommending products or in retail is strongly preferred
  • Access to a vehicle and a valid driver's license - some local travel (mileage compensated) will be required
  • Customer-centric attitude - you are comfortable interacting with diverse patient groups and networking within the community to position HearCANADA as Leduc's number one choice for hearing care services
  • Team-player - you work well with others and appreciate what can be accomplished with support from colleagues


HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

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Vision Care Coordinator

Port Alberni, British Columbia The Lean Way Consulting

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Company Description

Valley Vision Optometry is Port Alberni’s only independent optometry practice. We have been
serving people of all ages and conditions since 1960! We provide the most modern,
compassionate, and thorough care from prevention to custom solutions through ongoing training
for both of our doctors and support team.

Job Description

Job Responsibilities
 Administer eye drops, ointments and medications as directed by the optometrist
Prepare all exam rooms including sterilization and calibration of instruments
btain and record patient’s preliminary case history
 gnostic testing as directed by optometrist
tilize electronic medical records to assist doctor in exam room as medical note taker
ssist with contact lens training, diagnostic lens orders and follow up patient visits
earn all facets of patient reception and optical styling and sales to provide backup to
team when necessary
ther duties as requested by leadership team

Qualifications

Qualifications/Skills
roficient in use of internet and Microsoft Office
olid keyboarding skills: 50 WPM
xcellent spelling and clear communication
amiliarity with optometry or medical office protocols an asset but not necessary
trong ability to function on multiple tracks at the same time
elf-starter with willingness to move things forward in a professional manner
assion for patient care and concern for others
urious and engaged, eager to grow in professional knowledge
ble to frame things in a positive manner and see the good
elf-confident
ommitted to personal excellence



Additional Information

Strengths
daptability – you prefer to go with the flow, taking things as they come and
discovering the future one day at a time.
 sistency
iscipline – People exceptionally talented in the Relator theme enjoy close
relationships with others. They find deep satisfaction in working hard with friends to
achieve a goal.
 athy – you can sense other people’s feelings by imagining themselves in others’
lives or situations.
 Inpu People exceptionally talented in the Input theme have a need to collect and
archive. They may accumulate information, ideas, artifacts or even relationships.

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