186 Care Services jobs in Canada

Job Description

Let us welcome you home to The Hamlets at Penticton in Penticton, BC.  

Optima Living operates Independent Living, Assisted Living, Supportive Living and Memory Care communities in Alberta and British Columbia. Our communities are among the best places to live in Western Canada. 

Our Vision: For every person to feel at home. 

This is truly supported by our credo. “Let us welcome you home.” All of us here feel it is an honor to work with our residents and we advocate a resident-centered approach where the Resident, is the focus of all our endeavors. 

Reporting to the Director of Care or designate, and working as part of a multi-disciplinary team, the Care Services Lead will work closely with front line team members to provide high quality care and services to residents.  Under the general supervision of the Director of Care, this team member is responsible for assessing, coordinating, supervising, administering, and evaluating resident care and services.

Responsibilities:

• Development, implementation and ongoing administration of resident care by utilizing the nursing process, critical thinking, and problem-solving and decision-making skills
• Providing clinical leadership particularly in complex or unpredictable situations and provides supervision to other RNs, LPN’s and RCA’s in complex care
• Ensures resident care is managed with a focus on customer satisfaction and continual improvement
• Coordinates all personnel, supplies and equipment in a fiscally responsible manner to achieve desired results
• Promotes collaborative teamwork between care providers, physicians, other professionals, volunteers and families.
• Ensures resident safety, identifies areas of risk and recognizes situations in need of improvement
• Participation will be required in Care home committees, resident/family conferences, staff education, research and other structured committees relevant to this position 
• Proactively continues to educate self on providing quality care and improving professional skills.

Qualifications and Experience:

• Graduate of a recognized school of Nursing with a current registration or eligible for Registration with the BCCNM
• Previous experience or a genuine interest in providing care and leadership in the following areas:
  -Young adults with neurological injury or disease process
  -Geriatric population
  -Persons with all types of dementia
  -Young adults and elderly whom are developmentally delayed
  -Persons with mental health conditions
  -Young adults with a variety of disabilities;
• Demonstrated clinical competence, organizational, interpersonal and oral/written communication skills; Strong leadership skills;
• Proficient with or has the ability to learn software such as Point Click Care, EMAR, Gold Care; The ability to educate staff, residents and family members
• Good physical endurance and mental health
• Able to balance numerous demands and conflicting priorities; Compassionate and caring attitude
• Excellent critical thinking and assessment skills; supports a respectful workplace;
• Evidence of essential leadership, communication, education, and counseling skills; Proficiency in communication technologies (email, cell phone etc)
• Highly organized with ability to keep accurate notes and records; Experience with health IT systems and software (i.e. Microsoft Programs);
• Core values consistent with a resident and family-centered approach to care;
• Demonstrates professional, appropriate, effective, and tactful communication skills, including written, verbal and nonverbal;
• Demonstrates a positive attitude and respectful, professional customer service;
• Acknowledges the resident’s rights on confidentiality issues, maintains resident confidentiality at all times, and follows FOIPPA guidelines and regulations;

Conditions of Employment:

• Completion of CPR and First Aid
• Clear Criminal Record Check

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Scope of Duties and Responsibilities of a Support Specialist

A Support Specialist plays a critical role in ensuring that organizational operations run efficiently by providing assistance across various departments. The scope of this role may vary depending on the industry, but it generally involves offering administrative, technical, or customer-focused support to enhance productivity and service delivery.

Key responsibilities include responding to internal and external inquiries, resolving issues promptly, and escalating complex problems to the appropriate departments when necessary. Support Specialists often manage documentation, update records, and maintain organized filing systems, both digital and physical. They may also assist with scheduling, coordinating meetings, preparing reports, and ensuring effective communication between staff and clients.

In many organizations, Support Specialists are also tasked with onboarding new employees, guiding them through procedures, and providing ongoing assistance. Technical support roles may involve troubleshooting system or software issues, maintaining databases, and ensuring compliance with IT and company policies.

The position requires strong communication skills, problem-solving abilities, and proficiency in relevant tools or software. Ultimately, Support Specialists act as a bridge between teams and stakeholders, contributing to a seamless workflow and improving overall organizational efficiency.

Job Description

Company Description

Grow your career with a company that shares your passion!  Our Healthcare Division  has an exciting new opportunity to join the Sodexo team as our next Support Services Manager.  If you enjoy a Healthcare Management career with a very strong focus on customer satisfaction and guest services, this may be your new role! 

Sodexo offers a competitive salary range $75,000- $85,000 as well as Extended Benefit s (Medical, Dental, Optical, Prescription Drug Plan) from day one of your new role.  We also offer paid vacation and so much more!  

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services. 

Business & Financial Acumen

• Develop new and emerging business solutions for continuous growth and effective day-to-day operations
• Build and analyze budget/P&L statements
• Achieve financial goals through daily analysis of key KPI’s of business operations and monthly business reviews
• Proactive planning of future business growth plans, including expansion of scope of services

Client Relationships & Contract Management

• Provide local leadership and strategic direction to build client relationships and new business opportunities to enhance profitability
• Develop a business strategy in line with current and emerging client needs
• Build long-term relationships with client that add value and are based on mutual trust and partnership model
• Ensure contract delivery including commercial and legal terms and conditions of the contract and deliver to the SLA(s) and standards required
• Carry out regular contract performance revisions and internal compliance audits and checks to support the delivery of Goal Zero for the account and Sodexo compliance

People

• Lead by example; inspire your employees to follow your own actions
• Strong employee relations through the ability to manage diverse teams
• If applicable: Ability to build positive union relationships
• Active participant in full HR life cycle (recruitment, onboarding, training, performance, rewarding, career development, etc.)
• Organization, planning and monitoring of employee daily activities

Culture & Compliance

• Ensure that the site is always compliant at all times for services delivered within scope, and ensure the rigorous means of recording these elements are maintained and regularly reviewed
• Foster a strong health and safety culture, for our employees and our clients and customers
• Encourage diversity and inclusion
• Advocate for corporate social responsibility
• Drive creative innovation
• Desire for continuous improvement and growth in compliance with operating standards
• Embody Sodexo’s core values: Service Spirit, Spirit of Progress and Team Spirit
• Direct business practices that uphold Sodexo’s mission and values

What You’ll Need to Succeed: 

• 2 - 5 years of experience as a General Manager/Healthcare management experience in a multi-service operation or within healthcare or hotel/hospitality industry with a strong emphasis on guest services
• Strong financial and food cost experience
• Educational background in Hospitality Management or Business Administration
• Proven leadership and line management skills and the ability to build, lead and motivate a team
• Able to work on own initiative, make effective decisions and as also work as part of a team
• A good level of operational and support experience; safety first mindset
• Experience of managing a budget and interpreting financial and commercial information
• Good standards of literacy and numeracy with sound financial acumen
• Strong organizational skills and ability to react to suit operational support requirements, must be able to organize time effectively and prioritize tasks to cope with fluctuating workloads.
• Excellent stakeholder management skills
• Competent IT skills including MS office
• Experience in unionized environments

What Makes Sodexo Different:    

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong  in a company that allows you to act  with purpose and thrive  in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Thank you for your interest in Sodexo.

Please note that only those candidates under consideration will be contacted.  

Follow us on social media to see first-hand what we are all about!  

Instagram:  Sodexo Canada (@sodexocanada)

Twitter:  Sodexo Canada (@SodexoCanada)

LinkedIn:  Sodexo Canada Careers

Facebook:  Sodexo Canada | Facebook

SodexoSJS

A Chat Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.

Job Description

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.

Rentokil-Terminix is currently seeking an experienced scheduler to be a part of our fast-paced team. This a n onsite position based out of our Charlottetown, PEI office.

The Scheduler/Support Services Admin will be responsible for the managing our technicians’ routes within assigned territories. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:

· Route the daily, weekly and monthly technician schedules to maximize customer service.

· Utilize route optimization software including but not limited to, creating capacity, decreasing technician travel time and increasing service efficiencies.

· Review and adjust routes daily as needed in response to customer requests and colleague availability.

· Move service orders or remove work orders as needed in accordance with customer requests.

· Communicate one on one with technicians to adjust assignments, add/remove locations, or reassign technicians to additional routes to assist peers and/or customers.

· Respond to immediate issues within the course of a work shift and create plans for future adjustments as needed.

· Accept and respond to calls from Customer Service colleagues with customer requests and feedback.

· Track individual technician productivity and monitor execution to share with Operations Managers, District Managers and Regional Director for appropriate management of colleagues.

· Routinely communicate with Operations Managers, Branch Managers and Regional Manager to share information and any technician concerns to support informed management decision making.

· Interact with customers as necessary to ensure a world class service experience.

· Work solidly as a team with various departments

· Possess excellent, effective, business professional, communication skills.

· Capable of following written and verbal directions

· Work autonomously with daily tasks, to set priorities with little supervision

· Support team initiatives as defined by manager

· Be highly organized with strong attention to details.

· Possess problem-solving skills.

Requirements

· High school diploma or GED – required

· Post-secondary education in a related area of study - preferred

· 2-4 years of professional collection experience - preferred

· Demonstrated proficiency with Microsoft Word, Excel and Power-Point

· Have knowledge of Google Suite, especially Google Drive and associated programs

frequently used at Rentokil-Terminix North America

Benefits

Why Choose Rentokil-Terminix?

• You are paid during your training!
• Great benefits - Medical, Dental, and Vision
• Employer-matched RRSP program up to 3.5% of your base salary per year
• Paid sick and vacation days
• Short and long-term disability
• Life Insurance
• Ability to make commission bonus’s (after 3-month probation)!
• Competitive compensation

Rentokil-Terminix is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply for positions. Rentokil-Terminix Steritech is committed to provide accommodations to applicants with disabilities throughout the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Please ensure to inform us if you require accommodation during any stage of the recruitment process .

Job Description

We are seeking a bi-lingual individual to join our team - English, Spanish, Arabic and/or Farsi In partnership with Niagara Region and Youth Wellness Hubs Ontario (YWHO), Bridges Niagara is seeking a passionate, responsible, and creative professional to serve as a Care Coordinator and Peer Support Worker for newcomer youth (ages 12–25). As part of the Youth Wellness Team, this role combines case management with lived/living experience of mental health and/or substance use to provide both practical support and peer-informed guidance. The Care Coordinator/Peer Support works collaboratively with youth and a multidisciplinary team to help identify goals, navigate services at the Niagara YWHO site and in the broader community, and build skills, connections, and continuity of care. This includes one-on-one and group-based support, as well as engagement with families, caregivers, and other service providers to ensure holistic, youth-centered care.

About YWHO:
YWHO supports local service providers to work together to provide young people in Ontario aged 12 to 25 with low barrier access to a full range of services, including mental health and substance use supports, primary care, education, employment, housing, and other social services, all through youth-friendly access points.

YWHO services are designed to improve experiences and outcomes for youth by:

• Increasing access to rapid, low-barrier services;
• Reducing transitions by providing care in one location; and,
• Providing tailored, high-quality programs co-developed with youth to meet their needs.

Responsibilities:

• Create and maintain a developmentally appropriate, non-judgmental, non-stigmatizing, safe, and
• welcoming hub atmosphere.
• Provide support that is consistent with YWHO values to youth, their families, and caregivers as part of a multi-disciplinary team.
• Work with youth and families to better understand their service needs and goals.
• Support a seamless experience of care for youth and families, including the transition between various service pathways internal to the Hub Network (Skills and Well-being, Community & Social
• Support, Clinical Services) as well as linking youth to resources in the community.
• Provide care coordination and community-based support to youth with a number of care providers, including case conferencing to ensure strong communication among the care team.
• Accompanying youth to appointments and providing warm transfer supports to youth referred to services both in the hub and service providers in the community.
• In collaboration with youth, support the use of YWHO standardized measures to provide mental
• health and substance use services, monitor progress, and improve youth outcomes (focus on measurement-based care).
• Participate in the YWHO Provincial Community of Practice for the Care Coordinator role.
• Promote and encourage youth engagement and positive youth development in care planning and establish goals by fostering therapeutic relationships.
• Develop strong relationships with community services to build referral pathways for young people looking for specific services and supports such as housing, education, financial supports, employment, legal, basic needs, mental health, substance use, and physical health.
• Maintain accurate youth records, including case note documentation, progress reports and all other functions within the electronic records management system.

Qualifications / Required Experience / Skills:

• Lived/living experience as a young person with mental health and/or substance use challenges,
• which may include experience as a recipient of mental health and/or substance use services, is
• required.
• Undergraduate degree/diploma preferred (psychology, social work, or relevant health or social
• science field).
• Registration with a professional body is considered an asset (College of Nurses of Ontario,
• Ontario College of Social Workers and Social Service Workers).
• 3-5 years of experience in healthcare or the social services sectors.
• 3-5 experience working with children, youth, families, and caregivers.
• Comprehensive knowledge of issues related to substance use, concurrent disorders, mental health, trauma, and recovery.
• Knowledge of the impact of social/cultural/economic factors on the determinants of health.
• Knowledge of community resources and services is considered an asset.
• Ability to work collaboratively within and across interdisciplinary teams and community partners.
• Familiarity with system navigation models and principles, an asset.
• Excellent communication skills (both written and oral).
• Ability to use strength-based problem solving, active listening, motivational interviewing, modeling, and other coaching strategies.
• Superior interpersonal, collaboration, facilitation, and negotiation skills.
• Demonstrated ability to work effectively independently and in a multi-disciplinary team environment.
• Provide services and support to youth and their families in a way that is consistent with the values of the YWHO model.
• Proficiency in English, Spanish, Arabic, and/or Farsi
• Willingness to work occasional evenings and reliable access to a vehicle, as the role involves travel to multiple sites

Bridges Niagara embraces diversity and is committed to creating an inclusive workplace and welcomes applications from all qualified persons. Our goal is to attract and engage highly talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences, perspectives, and skill sets. In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process. Please inform us in advance to arrange reasonable and appropriate accommodation.

Deadline to apply is on August 28th by 11:59 p.m. Apply ONLY by email to: quoting “Care Coordinator/Peer Support” position in the subject line of your email.

Please detail in your cover letter and resume how your experience, education, language proficiencies, professional development, and career goals align with this position. We thank all applicants for their time and interest in our organization; however, only those selected for an interview will be notified. No phone, in-person, or online inquiries please.

Bridges Niagara (Formerly The Niagara Folk Arts Multicultural Centre) is a charitable, not-for-profit organization incorporated as the Folk Arts Council of St. Catharines in 1970. Its mandate is to support and assist the ethnocultural and newcomer community in Niagara through a broad range of programs and services.

Job Description

Benefits:

• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

• Full-time hours
• Competitive Wages
• Continuing education programs
• Making a difference in the lives of those dealing with medical illnesses and age-related complications
• Career Advancement
• Free education and training with QPath Career Pathways Program

• Effectively meets the needs of each client by scheduling the client with caregiving services
• Ensures compliance with standards of care
• Monitors referral trends and anticipates increases/decreases
• Responds to client/employee inquiries immediately
• Ensures all relevant information is received either in written/verbal/electronic format
• Assists with tracking and validating client-related documentation
• Assesses client satisfaction
• Responds promptly to incidents/complaints/compliments, documenting completely and relaying information to Care Coordinator immediately

• Experience in the healthcare field
• Knowledgeable in all Windows applications
• Experience with scheduling software is an added benefit
• Strong customer service skills
• High attention to detail
• Strong problem-solving skills
• Self-directing with the ability to work with little direct supervision
• Excellent customer service skills
• Experience with direct employee supervision

A Chat Administrative And Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.