197 Case Manager jobs in Canada

Case Manager

Mississauga, Ontario $60000 - $80000 Y Can Plus Immigration

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Job Summary

We are a licensed immigration consulting firm dedicated to helping individuals and families achieve their Canadian immigration goals. Our services include assisting with temporary visas, work permits, study permits, and refugee applications. We are seeking a Case Manager – Immigration to join our growing team and provide professional support to clients throughout the immigration process.

Duties

  • Manage and process applications for Temporary Resident Visas, Refugee Applications, Work Permits, Study Permits, and other related categories.
  • Experience in the field of "Refugee Applications" will be an asset.
  • Assist clients with document collection, preparation, and submission to ensure compliance with IRCC requirements.
  • Conduct client intake interviews to assess eligibility and advise on required documentation.
  • Maintain accurate case files and track application progress using case management software.
  • Communicate with clients in a professional and timely manner, keeping them updated on case status.
  • Utilize project management skills to oversee case timelines and deliverables.
  • Prepare reports and presentations using Microsoft Office applications such as Word, Excel, PowerPoint, and SharePoint.

Requirements

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is essential;
  • Experience or knowledge in Refugee/Asylum cases is an asset.
  • Understanding of IRCC processes, forms, and documentation requirements.
  • Excellent communication skills (verbal and written) and strong attention to detail.
  • Ability to manage multiple files simultaneously and meet deadlines.
  • Fluency in English, Punjabi, Hindi required

What We Offer:

  • Competitive salary based on experience.
  • Opportunities for professional growth and career advancement.
  • Supportive and collaborative work environment.
  • Training and mentorship from experienced immigration professionals.

Job Types: Full-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 35 – 40 per week

Work Location: In person

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Case Manager

Alberta, Alberta $70000 - $110000 Y Grande Prairie Friendship Centre

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Send Cover Letter & Resume to , Indeed applications will not be considered.

Full job description

CASE MANAGER

Kiwewin (The Act of Going Home) is a program offered by the Grande Prairie Friendship Centre. Kiwewin, provides short-term financial assistance for housing, light touch case management and referrals support to individuals and families at imminent risk of homelessness in the City of Grande Prairie.

Hours: 35/hrs a week 9am - 5pm shift

Qualifications:

  • Human Services diploma or degree
  • Knowledge of the Indigenous culture
  • Knowledge of Housing First considered an asset
  • Experience working with mental illness and substance abuse
  • Knowledge of community resources and supports
  • Experience working and interacting effectively and respectfully with participants in their home and community
  • Experience in guiding and supporting participants to maintain healthy home environments and sustainable housing
  • Experience working with individuals with behavioral challenges
  • Excellent oral and written communication skills
  • Ability to meet deadlines and work under pressure
  • Valid Class 5 Driver's License with reliable vehicle
  • Cleared Criminal Record and Child Intervention Record Check
  • Valid First Aid
  • Mental Health First Aid
  • ASIST

Duties and Responsibilities includebut are not limited to :

  • To report verbally daily to the Program Coordinator
  • To immediately report and discuss any concerns that might arise to the Program Coordinator
  • Provide short-term support to participant to maintain housing
  • Ensure participant files are maintained and updated
  • Refer participants in crisis to appropriate resources
  • Deal with crisis issues between participant/landlord
  • Provide information and referrals to appropriate agencies
  • Treat all participants with dignity and respect
  • Foster and maintain excellent relationships with professionals involving participant's needs
  • Maintain confidentiality at all times
  • Maintain files, case notes and daily, weekly and monthly stats
  • Maintain positive working relationships within the GPFC
  • Follow policy and procedure guidelines of the GPFC at all times

Pleas apply with cover letter and resume to

Job Type: Full-time

Salary: From $26.00 per hour

Schedule:

  • 8-hour shift

Send Cover Letter & Resume to , Indeed applications will not be considered.

Job Type: Full-time

Pay: $26.00 per hour

Expected hours: 35 per week

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Case Manager

Markham, Ontario National Healthcare Solutions, Inc.

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Job Description

Job Description

Location: Hybrid
Job Type: Full-time, Permanent

About Us

EPIC Health Solutions brings over 35 years of experience in the healthcare marketplace. Part of an award-winning enterprise group, our affiliated healthcare companies employ more than 550 professionals worldwide. With the combined strengths of National Healthcare Solutions Inc., Ardent Assistance, and VUMI’s proprietary network, EPIC delivers innovative health solutions across the Americas.

Job Summary

We are seeking a Bilingual Case Manager (Spanish/French preferred) to join our 24/7 global travel assistance team. In this role, you will manage medical cases, support insured members, and collaborate with healthcare providers, insurers, and patients to ensure effective claim management in accordance with insurance contracts.

Key Responsibilities

  • Manage and monitor inpatient and outpatient medical cases.
  • Provide daily updates and maintain accurate records in case management systems.
  • Assess customer needs and recommend appropriate care or medical repatriation solutions.
  • Interpret insurance policies and confirm coverage/eligibility with insured members and providers.
  • Communicate effectively and empathetically with clients, insurers, and healthcare providers.
  • Deliver clear and professional messages, even when handling sensitive information.
  • Ensure compliance with insurance regulations, company policies, and industry standards.
  • Support global operations, which may require occasional on-call availability outside of scheduled shifts .
  • Uphold company values, mission, and vision in all interactions.

Qualifications

  • Education: Post-secondary education preferred; minimum high school diploma required.
  • Experience:
    • Case Management: 1 year (preferred)
    • Emergency Assistance: 2 years (preferred)
    • Customer Service: 1 year (preferred)
    • Knowledge of U.S. and Canadian healthcare systems (asset)
  • Skills:
    • Familiarity with medical terminology.
    • Ability to interpret insurance policy wording.
    • Strong written and verbal communication, active listening, and customer service skills.
    • Computer proficiency (typing, documentation, case systems).
    • Ability to multi-task, prioritize, and adapt in a high-paced environment.
    • Team player with problem-solving and conflict resolution skills.
  • Languages: Fluency in Spanish or French (preferred) , with strong English required. Portuguese is an asset.

Work Schedule

  • Full-time, permanent role in a 24/7 operation.
  • Occasional on-call availability may be required to support global operations.
  • Hours of work and scheduling comply with the Ontario Employment Standards Act, including overtime and rest periods.

Benefits include:

    • Extended health care
    • Dental care
    • RRSP match
    • On-site parking

Epic Health Solutions is committed to providing an inclusive and accessible work environment. We are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and are dedicated to ensuring equal opportunities for all applicants. If you require any accommodations during the recruitment process, please send us an email on and we will work with you to meet your needs.

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Transitional Case Manager

London, Ontario $48000 - $60000 Y Mission Services of London

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Transitional Case Manager (Contract)

The Community Mental Health Programs of Mission Services of London has an opening for a Contract Full-Time position of Transitional Case Manager. This role will work within the community, providing individuals with short-term crisis management support. The Transitional Case Manager's role will focus on preventing Emergency Room visits as well as providing urgent support to clients identified by ED and or Hospital Departments as requiring community-based mental health support.

Duties and Responsibilities:

  • Assisting with short term crisis management by providing an urgent/emergent response to clients in need of case management supports.
  • Focusing on preventing Emergency Room visits and engaging clients who are identified in the Emergency Department or Hospital Departments as requiring community-based supports.
  • Providing information and referrals.
  • Conducting a variety of assessments (skills, functional ability, needs, barriers, etc.).
  • Empowering clients to identify personal goals and preferences to work towards recovery.
  • Assisting clients to establish recovery-focused individualized rehabilitation plans.
  • Supporting clients to navigate the mental health system and barriers they may encounter.
  • Assisting and advocating for/with clients to obtain needed services and supports.
  • Identifying, developing and maintaining strong links with a wide range of community partners/resources.
  • Completing required documentation as per agency and provincial case management standards.

Qualifications:

  • Post secondary education in mental health and/or addiction field.
  • Minimum two years experience working with the seriously mentally ill and homeless.
  • Excellent interpersonal and communication skills.
  • Ability to work independently.
  • Knowledge of issues and relevant legislation related to mental health and homelessness.
  • Working knowledge of social services/resources in London and area.
  • A valid "G" class driver's license, as well as a licensed and insured vehicle.
  • Current First Aid, CPI and CPR certification an asset.
  • ASIST training an asset.
  • Sound knowledge of computer skills and office technology.
  • French language skills an asset.

Position Details:

  • This is a contract position for a duration of approximately 7 months (Oct 13, 2025 to May 22, 2026).
  • Shifts will encompass days & evenings and flexibility will be required.

Interested applicants may submit their resume and cover letter to:

Rebecca Harbottle

Interim Program Supervisor

Job Types: Full-time, Fixed term contract

Pay: $23.60 per hour

Benefits:

  • Casual dress
  • Company events
  • Employee assistance program
  • Paid time off
  • Wellness program

Work Location: In person

This advertiser has chosen not to accept applicants from your region.

Disability Case Manager

V1M Langley, British Columbia The Canada Life Assurance Company

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Permanent Full Time

-

We are looking for a Disability Case Manager in Langley, BC.

In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.

The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.

Why join Canada Life:

Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
Career opportunity advancement.
Competitive salary and annual bonus program.
$2000 education reimbursement per year.
Flexible benefits and employee discount program.
Paid vacation, personal day, and employee volunteer day allotment.
Competitive pension plan and life insurance plans.
Advantageous share ownership program.
Centrally located offices with easy access to public transportation.

What you will do:

Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
Implement return-to-work programs and coordinate with the employer.
Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.

What you will bring:

Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
Strong interpersonal, listening and communication skills in a client-facing environment.
Effective planning, organizational and time management skills.
Solution-oriented and strong decision-making skills.
Team player and with the ability to work independently.
Tech savvy - adaptable and proficient with new programs/systems.
Bilingualism in French and English is an asset.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.

-

The base salary for this position is between $4,500- 81,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact .

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Intensive Case Manager

Peel, New Brunswick The Pod Group

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Job Description

Job Description

COMPASSIONATE ● STRATEGIC ● DETAIL-ORIENTED ● RESOURCEFUL ● CLIENT-CENTRED

OVERVIEW

A growing, community-based organization that provides shelter and outreach support for homeless youth in Peel Region. They are a leading organization recognized in the community for its commitment to providing youth in need with a safe environment and access to services to help them achieve independence and foster growth.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Intense Case Manager (ICM) provides assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's comprehensive needs in order to achieve greater life stability. The ICM empowers youth, draws on their own strengths and capabilities, and promotes an improved quality of life by facilitating timely access to the necessary support and thus reducing the risk of homelessness.

The Pod Group is partnering with this organization to place a resourceful, compassionate, and hands-on individual to fulfill the role of an Intensive Case Manager.

PRIORITIES

  • Promote and encourage youth engagement and positive youth development in care path planning and establishing goals by fostering therapeutic relationships.
  • Conduct assessments, utilize care planning tools, facilitate care coordination, and advocate for access to services.
  • Collaborate with staff to ensure wraparound services are being offered through outreach, mental health services, providing harm reduction support and housing.
  • Develop relationships with primary health/community health providers to ensure youth have access to health care and makes referrals to other professional supports depending on individual needs.
  • Maintains accurate client records including case note documentation and progress reports.
  • Responsible for compiling statistical information and preparing monthly reports.
  • Participate in a coordinated service Housing First Model.

Requirements

  • Bachelor’s Degree in Social Services or related field, or equivalent education (diploma) and experience combined with a registration/certification with a related accredited body (i.e., RSW, RSSW, RP, CYCP, etc.).
  • 2-3 years experience with case management.
  • Knowledge of housing first for youth, trauma-informed care, and harm reduction practices.
  • Experience supporting youth experiencing chronic homelessness, mental illness and substance usage in obtaining housing, employment, educational and community opportunities.
  • Strong organizational, time management and planning skills.
  • Excellent writing and documentation skills.
  • Ability to work rotating shifts including some weekends and holidays.
  • A valid Ontario Driver’s License, access to a vehicle and $2,000,000 (minimum) liability car insurance coverage are mandatory.
  • Valid CPI/ UMAB and First Aid/ CPR certifications.
  • Satisfactory Vulnerable Sector Police Check.
  • Must be flexible to work at Brampton and/or Mississauga location.
  • Must be fully vaccinated against COVID-19, subject to applicable legislation.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

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Forensic Case Manager

Kenora, Ontario Canadian Mental Health Association

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Job Description

Job Description

Salary:

Why join CMHA Kenora?
We are a team committed to our vision of mental health support for all. We offer an inclusive, innovative, and high-performance work culture that helps us deliver transformational impact. The organization cares about the growth, safety and well-being of employees and offers:
Healthcare of Ontario Pension Plan (HOOPP)
Comprehensive Health Benefits
o Employee & Family Assistance Program
Paid Vacation Days
Learning & professional development opportunities


Deadline to apply: October 14th, 2025


Forensic Case Manager

Kenora District Court Program


Employer: CMHA Kenora Branch
Job Title: Forensic Case Manager
Work Location: CMHA Kenora Branch
Employment Status: Full-Time, 12-Month Contract


For more information, please visit


Overview:
The Forensic Case Manager reports to the Team Leader Court Programs. The Forensic Case Manager is expected to work as a member of a team, is expected to participate in regular peer and team supervision and when required, supervision by the Chief Executive Officer.
Qualifications:
BSW preferred, or demonstrated equivalent
Knowledge of mental health and mental health problems/difficulties, concurrent disorders and dual diagnosis
Applied knowledge of community resources and agencies
Networking skills and outreach skills
Ability to assess dynamic risk
Highly developed communication skills
Demonstrated ability to provide side-by-side assistance in activities of daily living
Assessment, case management, advocacy, counselling, and recording skills
Understanding and applied knowledge of Recovery Model, Brief Therapy, Strengths Perspective
Activities of daily living, problem solving skills and ability to teach and model these skills for clients
Cultural Competence for Diverse populations
Ability to work independently
Professionalism in the performance of duties
Cultural Competence
Computer literacy
Drivers License


Duties:
Adherence to all policies and procedures of Canadian Mental Health Association, Kenora Branch
Outreach to those individuals with mental health/developmental/intellectual challenges/brain injury who have had contact with the law
Collaborate and cooperate with the Mental Health Diversion Worker program
Individualized needs assessment developed in consultation with the client
Continuous assessment of risk
Individualized planning and strategies to support the achievement of goals and objectives
Advocacy or linking of clients with appropriate services, supports and resources to meet the goals and objectives of the recovery plan
Conducting regular formal or informal evaluation of client satisfaction, achievement of goals, reassessment of service requirements and or needs in consultation with the client
Active maintenance of connections with clients to provide ongoing support, and assist client in problems of daily living
Direct provision of side-by-side support with clients where appropriate
Provision of counselling where appropriate
Assist clients and provide modeling for problem solving and priority setting
Management of medications as indicated by client need
Referral to community agencies and services where appropriate
Maintenance of client files consistent with policies and procedures of Canadian Mental Health Association
Participation in staff meetings and other meetings as directed by the Chief Executive Officer
Collection and maintenance of statistical information and keeping appropriate records of direct and indirect service
Outcome monitoring and evaluation
Professionally representing Canadian Mental Health Association
Drafting all necessary correspondence and reports regarding clients
Participation in administrative and office functions, including ongoing maintenance of
office space Participation in educational and professional development opportunities
Participate on specific Committees or task or work groups as assigned by the Supervisor
Provide a safe environment by ensuring adherences to Workplace Health and Safety Regulations and Policies, Infection Control Guidelines, WHIMIS and Safe Work Procedures; including but not limited to Fire, Disaster and Evacuation Plans
Ensure client safety and client safety activities are emphasized throughout orientation of new staff members
Support an environment which avoids, prevents, and corrects all activities or actions which may result in an adverse outcome in the delivery of mental health services
Responsible for self care
Other duties as directed


How to Apply:
Please submit your cover letter and resume to:
The Canadian Mental Health Association, Kenora Branch welcomes and encourages applications from people with disabilities.
Accommodations are available on request for candidates taking part in all aspects of the selection process.

This advertiser has chosen not to accept applicants from your region.
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Indigenous Case Manager

Sault Sainte Marie, Ontario Maamwesying North Shore Community Health Services Inc

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Job Description

Salary: $58,662 - $2,147

Position: Indigenous Case Manager

Location: Sault Ste. Marie

Department: Primary Care

Employment Type: Full-Time Permanent

Minimum Experience: Experienced

Salary Range: 58,662 - 72,147

Hours: Monday-Friday 8:30am-4:30pm (Remote and In-Person)

Who you are?You are highly motivated in sharing your interest in providing comprehensive primary health care within an inter-disciplinary team environment, acknowledging the Seven Grandfather Teachings in your work to build relationships. In addition, you draw on your knowledge, life experience, and understanding of Indigenous health care practices to support efficient, culturally safe operations, while maintaining a positive outlook.

Who we are?We are a leader in Indigenous Health. Our foundation is Indigenous Health in Indigenous Hands. We provide accessible, quality, culturally safe and holistic health care that supports and enhances the wellness of individuals, families, and communities. We work with our 11 First Nation community partners and one Indigenous Friendship Centre in the provision of primary health care, traditional healing, mental wellness and addictions, home and community support services, and health promotion services.

The opportunity:Under the direction of the Director of Comprehensive Primary Health Care, the Indigenous Case Manager works alongside primary care providers, mental health professionals, home and community support services, traditional healers, and allied health staff to deliver holistic, culturally safe, and coordinated care. The role supports individuals and families with complex health and social needs through system navigation, advocacy, and personalized wellness planning, guided by both Indigenous and Western worldviews and the Two-Eyed Seeing approach to care.

What you need to bring with you:

  • Diploma or degree in Social Work, or a related field.
  • Registration with a regulatory body.
  • Additional training in trauma-informed care, cultural safety, or case management is considered an asset.
  • At least 2 years of experience in primary care, community health, or social services.
  • Deep understanding of Indigenous health, wellness, and cultural safety frameworks.
  • Strong communication, organizational, and relationship-building skills.
  • Familiarity with health and social services in Sault Ste. Marie and surrounding areas.
  • Experience supporting clients in accessing and navigating the health system, including primary care, specialists, home and community support services, and community programs.
  • Commitment to Indigenous health equity, collaboration, and culturally rooted care.
  • Experience working within Indigenous communities is an asset.
  • Experience working within electronic medical records.
  • Ability to multi-task, organize multiple projects and programs.
  • Ability to work within an interdisciplinary team environment.
  • Demonstrated competence in conflict resolution.
  • Knowledge of Anishinabek Health and Traditional health practices.
  • Excellent oral and written communication skills.
  • Possess a valid drivers licence, safe driving record as demonstrated in a drivers abstract and access to a reliable vehicle.

Why Work with Us?

  • Competitive Salary based on experience
  • Paid Extended Health Benefits
  • Healthcare of Ontario Pension Plan (HOOPP)
  • Competitive vacation package with an additional 7 Indigenous statutory holidays
  • 15 days of Personal Leave
  • Life-long learning is a priority, offering 10 Professional Development Days and 1,800/Annual Budget
  • Technology Amenities provided (i.e., laptop, electronic medical record system, cell phone)
  • All travel expenses covered
  • Relocation expenses are negotiable
  • High staff satisfaction rated work environment, priority on provider and client experience
  • Access to Cultural and Traditional teachings of the Ojibwe People

What to expect?Given the traditional practices of Indigenous people, from time-to-time exposure to smoke from the burning of sacred medicines such as tobacco, sweet grass, sage or cedar may occur. Accessibility accommodations will be available upon request. An offer of employment will be conditional upon an acceptable vulnerable sector police records check. Hiring of Indigenous People will be given preference, as allowed under Section 14 of the Ontario Human Rights Code Special Programs.

Qualified individuals are invited to submit a cover letter along with a current resume, certificates, diplomas, and three current work-related references. Below is the link to apply directly to our organization.

Posting Deadline: September 26, 2025

This advertiser has chosen not to accept applicants from your region.

Disability Case Manager

V1M Langley, British Columbia The Canada Life Assurance Company

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Permanent Full Time
-
We are looking for a Disability Case Manager in Langley, BC.
In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.
The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability.
Why join Canada Life:
Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.
An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
Career opportunity advancement.
Competitive salary and annual bonus program.
$2000 education reimbursement per year.
Flexible benefits and employee discount program.
Paid vacation, personal day, and employee volunteer day allotment.
Competitive pension plan and life insurance plans.
Advantageous share ownership program.
Centrally located offices with easy access to public transportation.
What you will do:
Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
Implement return-to-work programs and coordinate with the employer.
Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.
What you will bring:
Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
Strong interpersonal, listening and communication skills in a client-facing environment.
Effective planning, organizational and time management skills.
Solution-oriented and strong decision-making skills.
Team player and with the ability to work independently.
Tech savvy - adaptable and proficient with new programs/systems.
Bilingualism in French and English is an asset.
Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months.
-
The base salary for this position is between $4,500- 81,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact .
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

IPD Case Manager TFT

Brockville, Ontario $36000 - $42000 Y UNITED COUNTIES OF LEEDS AND GRENVILLE

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THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Community and Social Services Division

Invites applications for the position of:

Case Manager

IPD Department

Status: Temporary Full-Time

Duration: September 1st, 2025 – June 12th, 2026

Salary (2025 Grid 7): $33.48-$39.88

Location : Brockville, Ontario

Bargaining Unit: CSS OPSEU Local 494

POSITION SUMMARY:

Reporting directly to the Supervisor and indirectly to the Departmental Manager, and the Director, Community and Social Services, the Case Manager will provide a full range of services to a diverse client population as part of a team facilitating integrated case management.

QUALIFICATIONS:

Education, Certification & Licenses

  • Two or three-year Diploma or Degree in social/human services such as, Social Service Worker (SSW), community services, addiction and mental health, child and youth work or other related human services diploma or bachelor's degree in psychology, Sociology, Social Work, Women/ Gender Studies, Criminology or Counselling
  • The possession and maintenance of a valid driver's license and access to a vehicle is required.

Experience

  • Minimum two years' experience working in the Social or Human Services field.

Knowledge, Skills, Abilities & Competencies

  • Possess a comprehensive knowledge and understanding of the programs delivered by the Community and Social Services Division.
  • Ability to demonstrate an understanding of the Division's philosophy (i.e. goals and focus) and intervention methods to allow program goals to be met.
  • Ability to interview, assess clients' needs, and effectively provide support.
  • Ability to write concise and accurate reports.
  • Demonstrated experience in the application and interpretation of Legislation.
  • Excellent interpersonal, organizational, problem-solving, decision-making and communication skills.
  • Ability to work independently and within a team-delivered organizational model.
  • Computer literate in all relevant technologies within the Division.
  • Ability to demonstrate sensitivity and responsiveness to the needs of the community.
  • Ability to work flexible hours including some evenings and weekends depending upon the needs of the community.
  • Possess a comprehensive knowledge of community agencies/organizations, which interface with the Division.

SUMMARY OF POSITION RESPONSIBILITIES:

  • Perform the responsibilities of the position within the applicable legislative and regulatory standards set out in the applicable Federal, Provincial and Municipal Acts, Regulations, Guidelines, best practices and the operational policies of the United Counties of Leeds and Grenville.

  • Protect own health and the health and safety of others by adopting / adhering to safe work practices.

  • Maintain and respect the confidentiality of families / individuals as per the Municipal Freedom of Information and the Protection of Privacy Act (MFIPPA).

  • Conduct ongoing work with families/individuals and fellow staff in a respectful, empowering manner which demonstrates a strong customer service philosophy.

  • Work collaboratively with community partner agencies to promote and support the programs delivered and to maintain a working knowledge of available resources to best serve and refer families/individuals.

  • Participate in sub-committees, working groups and team meetings as required and approved by a Program Supervisor.

  • Assess families/individuals for initial and ongoing eligibility including emergency and crises.

  • Prepare and process ongoing changes, file updates, statistical gathering, correspondence, reports, affidavits, and follow up for arrears/overpayments as requested and/or required.

  • Conduct, prepare and facilitate workshops, tenant meetings and orientation sessions.

  • Initiate case planning to support client success, which may include case conferences, off-site appointments and home visits.

  • Develop, negotiate and monitor families/individuals participation agreements, leases, service plans, assessments and job retention strategies.

  • Maintain a high level of computer proficiency for all relevant divisional software.

  • Provide back-up support and coverage to other Case Managers as required.

  • Perform duties as required in the event of a declared peacetime State of Emergency as per the United Counties of Leeds and Grenville Emergency Plan.

Other related duties, as requested and required.

The foregoing Job Description reflects the general duties necessary to describe the principal functions of the job identified, and shall not be construed to be all of the work requirements that may be inherent in this classification.

How to Apply:

Applications should be marked "Competition # IPDCA Case Manager – IPD, TFT and submitted online to the job posting on the Careers section of our website at View our Job Opportunities by 4:00 pm on/before Friday, September 5th, 2025

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), and will only be used for candidate selection.

Accommodation at the United Counties of Leeds and Grenville

The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers. Accommodations for job applicants with disabilities are available upon request, and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request know to Human Resources by contacting the department at or by using the Bell Relay Service. Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process is conducted in a fair and equitable manner.

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