178 Central Operations jobs in Canada
Vice President, Central Operations (LendCare)
Posted today
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Job Description
Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies , certified as a Great Place to Work® , and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams , and included on TIME Magazine’s 2025 list of Canada’s Best Companies . These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.
At LendCare , we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.
Role Overview:
Reporting to the COO at LendCare, we are seeking a Vice President, Central Operations to lead the transformation of our point-of-sale financing business. Overseeing a large, multi-functional team (~200 FTE), this role is responsible for driving operational excellence, process re-engineering, and automation across core functions. The VP will set strategy, optimize workflows, strengthen compliance, and deliver scalable, efficient, and frictionless partner experiences.
The ideal candidate brings deep experience in operations leadership within financial services or fintech, a track record of delivering process and productivity improvements at scale, and strong expertise in Lean, Six Sigma, or continuous improvement. This is a high-impact role for a leader who thrives on building efficient systems, enabling growth, and creating best-in-class customer and partner experiences.
Location : LendCare – Pickering, ON
- Not located nearby? No problem — we offer travel reimbursements for HWY 407 to help offset your commute, and relocation support is available for the right candidate.
- Our office is conveniently located just steps from Pickering GO Station, with a direct walkway leading right to our building.
- This role will also involve travel to visit key partners and clients, and flexibility will be provided based on business needs.
- Processing & Underwriting — fast, accurate loan decisioning, quality assurance, SLA adherence.
- Partner Verification — merchant onboarding, fraud/KYC/AML controls, periodic reviews.
- Billing & Administration — accurate remittances, reconciliations, adjustments, and records.
- Partner Support (Contact Centre) — tiered support, workforce management, QA, and voice-of-partner insights.
- Define and execute a multi-year operations strategy tied to growth, loss, and partner experience goals.
- Lead large-scale process re-engineering and automation initiatives to streamline workflows, reduce cycle times, and increase straight-through processing.
- Build and coach a senior leadership team; strengthen capability in workforce management, QA, analytics, and change delivery.
- Champion the partner experience—decisioning SLAs, onboarding, issue resolution, and VOC/NPS programs.
- Deploy Lean/Six Sigma and continuous improvement practices to drive efficiency, quality, and defect reduction.
- Design and implement KPI dashboards and data-driven reporting that provide real-time visibility into SLA, quality, and cost-to-serve performance.
- Oversee regulatory compliance (AML/ATF/KYC, consumer protection, privacy) and maintain audit readiness.
- Manage budgets, vendors, and investments that enable automation, system modernization, and productivity improvements.
- Lead change management for new policies, systems, and product launches; ensure adoption and measurable outcomes.
- Champion a culture of operational excellence that emphasizes accountability, inclusion, and continuous improvement.
- 10+ years of senior operations leadership in financial services, fintech, or scaled B2B2C.
- Proven experience leading 100–300+ person multi-function teams, with a key focus on developing the next generation of talent.
- Strong expertise in process engineering, Lean/Six Sigma, and operational excellence frameworks.
- Track record of delivering automation, SLA improvements, and productivity gains at scale.
- Command of LOS/CRM, telephony/WFM, QA, and BI tools.
- Solid understanding of Canadian regulatory frameworks (AML/ATF/KYC, PCI, consumer protection).
- Lean/Six Sigma, PMP, or equivalent certification preferred; MBA or graduate degree an asset.
Diversity, Inclusion, and Equal Opportunity Employment :
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.
Additional Information: All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.
We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.
#LI-RU1
Finance & Accounting Process Improvement Specialist
Posted today
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Job Description
Finance & Accounting, Process Improvement Specialist Position Overview:
Lambert Nemec Group, Winnipeg’s leader in Permanent Recruitment, has partnered with our client in the search for a Finance & Accounting, Process Improvement Specialist . This newly created leadership role is ideal for someone with a strong finance background and proven customer service expertise who thrives on solving problems, streamlining processes, and building relationships.
Reporting to senior finance leadership, the Manager will be responsible for creating and leading a service-focused function that supports internal stakeholders with Accounts Payable, Accounts Receivable, Payroll, and other finance-related inquiries. This role will focus on designing and implementing efficient workflows, resolve workflow issues, managing escalations, and ensuring every interaction is handled with professionalism and a customer-first mindset.
Responsibilities:
- Build and lead a finance service team that delivers consistent, high-quality support to internal stakeholders.
- Act as the main liaison between finance and other departments, ensuring issues are addressed quickly, accurately, and with excellent service.
- Identify recurring service or process challenges, determine root causes, and implement preventative solutions.
- Partner with technology teams to enhance ticketing and workflow systems for better efficiency and transparency.
- Create and maintain communication strategies that keep stakeholders informed of progress, timelines, and changes.
- Foster a culture of customer service excellence within the finance function.
- Lead change management initiatives to improve processes and stakeholder experience.
- Prepare and present regular reporting on service delivery performance, trends, and improvement initiatives.
Requirements:
- Professional accounting designation (Canadian CPA)
- Minimum of 5 years in finance or accounting operations leadership, with strong knowledge of AP, AR, and payroll processes.
- Proven background in customer service with the ability to manage and resolve complex issues.
- Experience implementing or managing service delivery or ticketing systems.
- Strong process improvement skills, with experience designing and rolling out new workflows.
- Exceptional communication, relationship management, and conflict resolution skills.
- Ability to balance technical finance knowledge with a service-oriented approach.
- Advanced Excel skills and strong analytical abilities.
- Desire to resolve complex problem
Rewards:
- Base salary: $85K – $100K (dependent on qualifications)
- Bonus plan
- Extended health benefit plan & matching RSP program
To Apply:
Please complete our confidential online registration at to be considered for this opportunity or send your resume (in Word format) directly to Kyne Hunt, VP of Recruitment and Advisory at , quoting Finance & Accounting, Process Improvement Specialist in the subject line.
To view other opportunities currently available, visit:
-portal/index.html#/jobs
We thank all applicants in advance. However, only those individuals who best meet our client’s specifications will be contacted. All other resumes will be kept on file for future consideration.
Process Improvement Leader - IT Focus
Posted 5 days ago
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Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
Process Improvement Leader - IT Focus
Posted 5 days ago
Job Viewed
Job Description
Driving Transformation while Building Trusting Relationships
As a Process Improvement Leader , you'll be at the forefront of enterprise transformation, fostering an environment built on trust, transparency, and collaboration. You'll work alongside a diverse team, empowering and coaching stakeholders to make well-informed decisions while navigating complex challenges. This opening is within the IT vertical of the role, focusing on projects that directly impact technology or the information technology team. This role is in a dynamic environment that promotes innovation, entrepreneurship, and continuous professional development , offering you ample opportunities to grow and make a real impact.
Why Join Us?
- Transforming Business: Work for a dynamic, medium-sized Canadian company in a stable, evolving industry focused on leading digital transformation.
- Growth and Impact: Play a critical role in improving systems and processes while developing your skill set and expertise. Your contributions directly affect the business and its success.
- Collaborative Environment: You’ll work with diverse cross-functional teams, tackling exciting projects that foster learning and innovation.
- Voice and Influence: Bring your fresh perspectives! We value creative thinking, encourage innovation, and empower employees to challenge the status quo.
What You’ll Do
- Lead Process Improvement Projects: Spearhead initiatives that deliver measurable improvements in key business metrics, collaborating with cross-functional teams.
- Develop New Processes & Management Systems: Support the creation and implementation of new processes, process controls, reporting systems and training materials.
- Train and Develop: Coaching and mentoring of business leaders, employees and new Process Improvement Leaders on process improvement methodologies and Best Practices.
- Collaborate Broadly to lead Organizational Transformation: Develop strong cross-departmental relationships, leveraging interpersonal skills to foster collaboration and achieve goals.
What We’re Looking For
- Skills & Experience: A mix of experience in areas such as:
- Data Science, Analytics, Visualization & Artificial Intelligence
- Process Design & Systems Thinking
- Digital Development Programming
- Project Management
- Product Management
- Operations Management
- Or other relevant fields
- Key Qualities:
- Strong leadership abilities
- High self-initiative and ownership of projects
- Fast learner with excellent critical thinking and listening skills
- Clear, concise communicator
- Technical proficiency relevant to the role (or a strong ability to quickly adapt and learn)
- Education: A degree in Engineering, Math, Science, Computer Science, Data Analytics, Economics, Business, Commerce, or a related field.
Additional Information
- Location: Our main offices are in Ontario, however, this role is remote/hybrid based on your location and proximity to an office.
- Language Proficiency: Fluency in English is required, particularly for communication with stakeholders across Canada. If you are applying for a position which is open to applicants across Canada, unless otherwise indicated in the position, language proficiency in English is required for communicating with customers, advisors, or employees across Canada.
Beyond the salary
For regular full-time positions, Empire Life offers a comprehensive total rewards package that includes:
- Competitive salaries with annual pay increases
- Annual bonus program, which recognizes both strong company performance and individual contributions, for non sales positions
- Competitive uncapped commission, for sales positions
- A comprehensive employer-funded benefits package that includes life insurance, disability, health and dental and a generous health account
- Flexible work arrangements and an annual allotment of personal health days.
- Four weeks annual vacation from hire date
- A defined contribution pension plan with generous employer matching
- Top up programs for parental leave and compassionate leave
- Employer-sponsored wellness and recognition programs
- A cash employee referral program
To learn more about working at Empire Life, visit
Get to know us
Empire life is proud to be an equal opportunity employer. We celebrate diversity, are committed to creating an inclusive environment, and welcome everyone to participate in our application process. We encourage those of all backgrounds and experiences to apply, even if you don't believe you meet each unique qualification outlined. Applicants will receive equal consideration without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Empire Life welcomes applications from people with disabilities and disabled people. Accommodations are available upon request for candidates taking part in all aspects of the screening and selection process. If you need this job posting in an alternative format or have any accessibility questions, please contact
AI Process Improvement Engineer- Black Belt
Posted today
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Job Description
Job Description
Tiger Analytics is looking for an experienced AI Solution Engineer with Lean Six Sigma Black Belt certification to join our team. As a leading advanced analytics consulting firm, we help Fortune 500 companies generate valuable insights from their data. With our deep expertise in Data Science, Machine Learning, and AI, we deliver innovative solutions to complex business problems. As a AI Solution Engineer at Tiger Analytics, you will have the opportunity to work on cutting-edge projects, collaborate with cross-functional teams, and drive business value through advanced analytics. The ideal candidate will possess deep knowledge of process improvement methodologies, exceptional analytical skills, and the ability to collaborate across cross-functional teams.
Key Responsibilities
- Analyze organizational processes and systems using task mining and process mining tools
- Develop and implement data-driven process improvement recommendations
- Collaborate with cross-functional teams to design and implement optimized workflows
- Identify automation and AI-driven opportunities to streamline operations
- Lead workshops and discovery sessions with stakeholders
- Create detailed documentation of current and future-state processes
- Support change management and ensure sustainability of improvements
- Deliver measurable outcomes in efficiency, cost savings, and performance
Requirements
- Bachelor's degree in Industrial Engineering or a related field
- Lean Six Sigma Black Belt certification (mandatory)
- 5+ years of experience in process improvement or industrial engineering roles
- Experience with process mining tools (e.g., Celonis, UiPath Process Mining, Minit)
- Strong analytical, problem-solving, and facilitation skills
- Familiarity with task automation or AI/ML-driven solution design is a plus
- Excellent written and verbal communication skills.
Benefits
This position offers an excellent opportunity for significant career development in a fast-growing and challenging entrepreneurial environment with a high degree of individual responsibility.
Operational Support Operator
Posted today
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Job Description
Job Description
Who We Are:
Cold Bore Technology is the new foundational standard in frac enterprise communication.
Cold Bore’s LayerZERO is the industry approach to a scalable foundation and future, the only company in North America providing a standard protocol enabled base layer (LayerZERO) for frac which not only services operators but service companies as well.
Cold Bore Technology “Automates & Standardizes” the entire operation through an enterprise solution.
LayerZERO Enterprise Communication enables Centralized Data Collection and Bidirectional Communication for the Entire PAD allowing for:
- An industry standard protocol that allows all services to have immediate bi-directional communication
- Supported by third party development teams for software products
- 24-hour pad health monitoring and troubleshooting reducing complexity and downtime
- Remote completion capabilities with a singular shared timestamp
- Real-time LayerZERO to Edge Server across all frac operation services including in-between interoperable capture (Well Swap, Switches, Zipper, etc.) for critical path evaluation
Role Description:
Cold Bore Technology is seeking a Remote Operational Support Operator to join our growing RTOC team. Reporting to the RTOC Coordinator, you will be responsible for providing operational support and guidance to customers and Field Technicians remotely. This role is an opportunity for a self-starter to grow their experience in the exciting world of high tech, working with some of the smartest people in the industry to revolutionize completions through IIoT smart technology. Working in a fast-paced team environment, this role requires a self-motivated individual with a high degree of collaboration and innovation. Come work with a ground-breaking and result-driven team determined to transform the Oil & Gas Industry through technology!
Responsibilities:
- Serve as the first point of contact for customers and Field Technicians regarding operational tasks.
- Frac tree monitoring and analyzing data streams to identify issues with the data being collected.
- Create daily reports, communicate with stakeholders, and provide follow up as necessary.
- Determine current operations and identify situations.
- Work closely with our RTOC Team and Field Technicians on call.
- Direct unresolved issues to the next level of support personnel.
- Record events and problems, and their resolution in logs.
- Identify and suggest potential areas of improvement on procedures.
- Experience working in Information Technology (IT) is considered an asset.
- Oilfield experience is considered an asset.
- Proficient with Microsoft Office.
- Ability to research and identify solutions for existing or elusive problems.
- Capable of adapting to changing work roles.
- Proven experience as a Help Desk Technician or other customer support role is an asset.
- Good understanding of computer systems, advanced networking skills and emerging wireless technologies.
- Ability to diagnose and resolve basic technical issues.
- General understanding of electrical circuitry.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented mindset with the ability to remain even-tempered under pressure.
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Business Operations Coach
Posted today
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Job Description
Salary:
BUSINESS OPERATIONS COACH
Do you have a track record of building a successful contracting business or growing a strong division within a contracting company? Does the idea of turning your operational experience into powerful guidance for other business leaders excite you? Are you energized by deep conversations, big goals, and the "aha" moments that follow? Do you get fired up helping entrepreneurs set bold goals and build the systems to reach them?Are you ready to join a team who thrives on making a real impact and helping our Members succeed personally and professionally?Have you been looking to knowledge share and support a community of like minded driven, business owners?Are you passionate about leading, inspiring, and empowering high performers? Would you enjoy an advisory role within a team that doesn't get lost in a corporate work setting and away from the pressures of job site performance?
ABOUT BREAKTHROUGH ACADEMY
Breakthrough Academy specializes in helping high performing entrepreneurs in the contracting industry grow their businesses by implementing excellent operational systems into their companies. We believe in the unlimited potential of entrepreneurship and help our Members (customers) break through barriers and take their businesses to the next level.
Our proprietary training program brings systemization to a contracting companys operations, develops an entrepreneurs core business skills, and holds accountability to goals along a clear business plan.
Breakthrough Academy is now ten years old and growing rapidly, with over 1,000 business owners developing in the program, and an awesome team of 50 running the show. As we serve companies across the continent to level-up and systemize their operations, Breakthrough Academy itself has grown significantly, with 9 years of back-to-back revenue growth. To maintain focus on excellent Member experience, we are now hiring for the newest additions to our awesome team - professionals who have real-world industry experience and are excited to turn that knowledge into impact for hundreds of other business leaders.
This is where you come in.
THIS IS FOR YOU IF:
You have a natural ability to lead, influence, empower and hold people accountable
You come alive when you're guiding others toward clarity, confidence, and results
You build strong relationships and relate to people both virtually, through digital meetings, and in person at our flagship events
You gravitate towards a consultative approach and know when to use other leadership skills to influence change
You have a proven track record of strategic planning, financial management and executing to surpass targets
You have the ability to connect with senior leaders and build trust quickly
You have a genuine desire to help people shine and be their best
You have experience in supporting a company through a growth phase and you are energized by helping business owners systemize their operations
Youre incredibly resourceful, seek innovative solutions and demonstrate relentless tenacity
You have the ability to see the big picture in every situation and do a deep dive on specifics when necessary
You have a results based mindset, allowing you to uncover opportunities and empower others to take action that will lead to valuable improvements
You display a high level of emotional intelligence and demonstrate a high level of integrity and discretion in handling confidential information
IN THE ROLE, YOU WILL BE:
Working closely with high-performing entrepreneurs (Members) to take their business to the next level by providing powerful, personalized coaching through a combination of strategic coaching, systems implementation, and driving goal accountability
Utilizing the Contractor Growth Method and to teach business and executive skills to our Members by hand-picking the best tools, templates, and resources to make every group session impactful and high-value
Facilitating group meetings to share ideas and best practices with business owners while generating options to resolve their business challenges
Coaching business owners in one-on-one meetings to drive results by keeping Members focused, aligned, and making progress toward their big goals
Helping Members build out a bulletproof Master Business Plan (MBP); think Annual Plan, Budget, Sales Targets, Reporting Systems, Goal Frameworks, and more
Providing feedback and driving momentum by hosting annual and quarterly strategic reviews to help the Members stay on track and hit goals
Challenging Members on seeking a deeper understanding of specific business concepts, executive skills and behaviours
Launching new Members with impactful, energizing onboarding meetings
Championing the Member experience by owning the follow up process and staying connected through personalized emails, calls, and key touch points throughout the program
Collaborating with 20+ other coaches to develop best practices and contribute to the collective wealth of coaching resources
Attending and facilitating epic moments during our annual flagship event, the Winter Summit
Driving engagement by showing up at member-wide events, supporting vendor partnerships, and being a recognizable, trusted face in the Breakthrough Academy program.
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EXPERIENCE REQUIRED
5+ years experience in an operations leadership role, or as an owner, within a successful contracting business of $3M-20M in annual revenue
-OR-
5+ years experience in managing project scopes, operations and budgets of $5M-40M within a larger contracting company
5+ years experience directly managing large cross-functional teams
Proven experience in building and leading management teams
Extensive experience working with and implementing systems and standardized processes in a business
Proven acumen in core business skillsets: financial management, recruitment, staff training, sales, strategic planning
Ability to present information engagingly in a digital facilitation environment
Experience in general contracting, painting, landscaping, roofing, electrical, HVAC
Nice to Have:
Proven ability to lead engaging large group facilitations; public speaking.
THE BENEFITS
An opportunity to make a serious impact - supporting growing businesses in achieving higher performance and exceptional results.
Be able to put the regular pressures of jobsite performance behind, in favor of an advisory lifestyle that empowers other leaders.
Be part of an inspiring community of 1,000+ business owners who value long term relationships that drive success.
Collaborate with a dynamic team of high-performing individuals at BTA, who thrive on teamwork and levelling up an industry.
Enjoy the flexibility of working within a team that embraces remote work opportunities.
Competitive salary, bonuses, and medical benefits and RRSP matching, with strong professional growth opportunities.
Cool travel perks in fun locations - our team events this year range from Caribbean beaches to peaceful BC hot springs!
If this sounds like you and you feel ready to take on an awesome new adventure, use the application form below and let us know why youd be a great fit for our team!
We thank you for your time and interest. We will reach out directly to shortlisted applicants.
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Coordinator, Business Operations
Posted today
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Job Description
Job Description
Salary:
Job Summary
The Belleville Senators, the AHL affiliate of the Ottawa Senators, is looking for a Business Operations Coordinator. The Business Operations Coordinator is responsible for all business operations support including event, box office and retail operations. This will include cash management and as related analysis and reporting as per the Manager of Business Operations.
Essential Duties & Responsibilities
- Gameday day operations management with internal (ushers, FT staff) and external (security, police, first responders) stakeholders.
- A focus on customer service and ensuring the best guest experience possible.
- Assist with ticket operations including building, updating, monitoring tickets in Ticketmaster and Archtics; will also help to manage staff in box office and assist as needed with game day box office needs
- Assist with retail operations including retail store, online and in game along with retail inventory reporting and updating
- Cash Management (including Bank Deposits) for entire organization including but not limited to; Merchandise, Box Office, In game activations.
- Payroll and scheduling for all part time staff (merchandise, operations, box office, game day)
Other
- Willingness to work some evening and weekends (for games and other events) as required
- Other Duties as required
Job Requirements
- Customer service experience.
- Experience in retail or inventory management considered an asset
- Experience managing staff considered an asset
- Knowledge of banking, expense/invoice processing
- Strong Excel skills
- Ability to take initiative and work independently
- Able to work under pressure and meet deadlines
- Effective interpersonal, and oral communication skills
- Excellent attention to detail
- Strong organizational skills
- Has potential to grow and assume more responsibility as position develops
- Team player
We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements.
Senators Sports & Entertainment supports the goals of Ontario Regulation 191/11 - Integrated Accessibility Standards and is pleased to accommodate applicants who have a disability during the recruitment process. Please inform the Human Resources Department at if you require disability-related accommodation in order to participate in the recruitment process.
SSE is committed to building an inclusive process that respects the dignity and independence of people with disabilities.