18 City Of Kelowna jobs in Canada
Regulations Enforcement Officer - City of Kelowna (FT/Casual)
Kelowna, British Columbia
Commissionaires BC
Posted today
Job Viewed
Job Description
Job Description
Key Responsibilities:
Qualifications:
You're a good fit if.
Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.
Job Description
Commissionaires BC is looking for Regulations Enforcement Officers to join our team working with the City of Kelowna!
As a Regulations Enforcement Officer (REO) with Commissionaires BC in Kelowna, you will be responsible as part of a team for maintaining the safety and security of City of Kelowna properties, facilities, and assets. This role involves patrolling assigned areas, monitoring security systems, securing buildings, enforcing Bylaws compliance, use of Mobile Surveillance, elements of outreach work, and responding to incidents and alarms to ensure a safe environment for employees, visitors, and the public.
This position also offers ample opportunity and experience to work alongside RCMP and Bylaw, which is invaluable to anyone looking to enter these fields.
For individuals seeking Permanent Residency, this role meets the TEER 3 requirement.
Please note internal candidates will be considered first for this position.
Shift Schedule(s):
- Tue - Sat 4pm - 12am
- Casual On-Call
Key Responsibilities:
- Patrolling: Conduct substantial foot and vehicle patrols of assigned areas, including buildings, parking lots, and public spaces, in order to find persons breaking the law, to deter and detect security threats or breaches, and the securing of facilities.
- Monitoring: Operate and monitor security systems, including surveillance cameras, alarms, and access control systems.
- By-law Enforcement: Under Bylaw No.10680 Parks and Public Spaces Bylaw, ensure compliance by all persons in our designated sites through progressive escalation. Some commonly enforced bylaws include:
- 3.15 No Person shall enter or be in a Park except during the hours of operation established by this bylaw unless they have a valid permit under Section 4.3 of this bylaw. The hours of operation for City Parks shall be 6:00 a.m. to 11:00 p.m. daily, unless otherwise specified on Schedule 'B' attached to this bylaw, or unless indicated otherwise by a sign or by the Park Services Manager.
- 3.17 No Person shall erect, construct or build any tent, building, shelter, pavilion or other construction whatsoever, or penetrate the ground with any object including stakes or posts, without prior written approval of the City.
- 3.27 No Person shall be permitted to possess or consume Liquor in any Park except in accordance with the regulations in Schedule ‘I’ of this bylaw or as permitted by Council Policy No. 223. For clarity, a bylaw enforcement officer or RCMP member has the authority to order a Person to dispose of any Liquor if so directed.Body Cameras: Follow and comply to all policies and procedures in relation to wearing and using a body camera for the duration of the shift.
- Engagement with Public: Interact with various members of the public, offering support and direction as required with compassion, empathy, and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
- De-Escalation and Incident Management: Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, listen actively, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
- Trespass Notices: Issuing and enforcing trespass notices on behalf of the City of Kelowna for serial offenders.
- Mobile Surveillance: Participate in Actual and Training scenarios of mobile surveillance in order to assist RCMP in the arrest of persons with an active warrant or having just committed crime.
- Reporting: Document and report incidents, irregularities, and daily activities accurately in a company-assigned Notebook. Prepare incident reports and maintain logbooks.
- Customer Service: Assist and provide information to support clients and members of the public in a professional and courteous manner.
- Compliance: Adhere to Commissionaires BC’s policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.
- Training: Participate in numerous course and certifications required for this position (paid for outside regular working hours) over a 6-month probation period and any additional courses that may be assigned after during employment.
- Schedule Flexibility: You may be required to support other shifts/positions as per the requirements of the site.
- Environment: Duties will involve working in various and sometimes extreme weather conditions and environments daily, partially indoors but mainly outdoors.
- Physical Requirements: Ability to stand, walk, and patrol for extended periods (average of 16km of walking per shift). Must be capable of lifting and carrying equipment as needed.
Qualifications:
- Education: High school diploma or equivalent is required. Additional training or certification in security, law enforcement, or related fields is advantageous.
- Experience: 2 years of previous experience in a related field
- Skills: Strong observational skills, excellent written and verbal communication, the ability to manage stressful situations effectively, and intermediate to advance computer skills
- A valid security license (BST)
- AST or the willingness to obtain it.
- Bylaw Level 1 and 2
- Basic/Intermediate First Aid
- De-escalation Courses
- Narcan Training
You're a good fit if.
- You hold a positive and can-do attitude
- You are reliable and committed
- You can think on your feet and problem solve
- You can work alone and as part of a team
- You pride yourself on offering first class customer service
Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.
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0
Site Supervisor - Regulations Enforcement Officers - City Of Kelowna
Kelowna, British Columbia
Commissionaires BC
Posted today
Job Viewed
Job Description
Job Description
Engagement with Public : Interact with various members of the public, offering support and promoting voluntary compliance as required with compassion, empathy, and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
De-Escalation and Incident Management : Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, actively listen, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
Trespass Notices : Issuing and enforcing trespass notices on behalf of the City of Kelowna for serial offenders.
Mobile Surveillance : Participate in Actual and Training scenarios of mobile surveillance in order to assist RCMP in the arrest of persons with an active warrant or having just committed crime.
Reporting : Document and report incidents, irregularities, and daily activities accurately in a company-assigned Notebook. Prepare incident reports and maintain logbooks.
Customer Service : Assist and provide information to support clients and members of the public in a professional and courteous manner.
Compliance : Adhere to Commissionaires BC’s policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.
Training : Participate in numerous course and certifications required for this position (both on the job and outside regular working hours) over a 6-month probation period as well as any additional courses that may be assigned after probation completes.
Work Conditions :
Qualifications :
Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.
Job Description
Commissionaires BC is looking for a Site Supervisor to join our team of Regulations Enforcement Officers working with the City of Kelowna!
As the Site Supervisor for our team of Regulations Enforcement Officers (REO) with Commissionaires BC in Kelowna, you will be responsible for leading the team towards maintaining the safety and security of City of Kelowna properties, facilities, and assets. In addition to patrolling assigned areas, monitoring security systems, securing buildings, enforcing Bylaws compliance, use of Mobile Surveillance, elements of outreach work, investigating complaints, gathering evidence and information for detailed reports, and responding to incidents, you will have a focus on team leadership.
This position also offers ample opportunity and experience to work alongside RCMP and Bylaw, which is invaluable to anyone looking to enter these fields. There may be a need to appear and testify in court as a witness for certain incidents depending on their nature.
For individuals seeking Permanent Residency, this role meets the TEER 2 requirement.
We are seeking individuals who are proactive and will actively engage with their team, both coaching our REOs and offering guidance and feedback. This position ultimately involves bringing each team member first to the standard and then growing them past it.
*Please note internal candidates will be considered first for this position.
Shift Schedule: Tuesdays - Saturdays 9am - 5pm
Pay: $32.50
Key Responsibilities:
Leadership : In addition to everything mentioned further below, which is required of all REOs at CoK, the Site Supervisor will need to be a team leader. This involves leading by example in the field and actively coaching the team on a daily basis. In addition, they will be writing and conducting Performance Reviews, issuing Disciplinaries, and supporting each team member in the workplace.
Administrative Tasks : While this kind of work will be kept to a minimum, it will involve maintaining and submitting Timesheets, assisting with new trainee onboarding, communications with city staff, and ensuring clear communication up and down the Chain of Command.
Patrolling : Conduct substantial foot and vehicle patrols of assigned areas, including buildings, parking lots, and public spaces to find persons breaking the law, to deter and detect security threats or breaches, and the securing of facilities.
Monitoring : Operate and monitor security systems, including surveillance cameras, alarms, and access control systems.
By-law Enforcement : Under Bylaw No.10680 Parks and Public Spaces Bylaw, ensure compliance by all persons in our designated sites through progressive escalation. Some commonly enforced bylaws include:
- 3.15 No Person shall enter or be in a Park except during the hours of operation established by this bylaw unless they have a valid permit under Section 4.3 of this bylaw. The hours of operation for City Parks shall be 6:00 a.m. to 11:00 p.m. daily, unless otherwise specified on Schedule 'B' attached to this bylaw, or unless indicated otherwise by a sign or by the Park Services Manager.
- 3.17 No Person shall erect, construct or build any tent, building, shelter, pavilion or other construction whatsoever, or penetrate the ground with any object including stakes or posts, without prior written approval of the City.
- 3.27 No Person shall be permitted to possess or consume Liquor in any Park except in accordance with the regulations in Schedule ‘I’ of this bylaw or as permitted by Council Policy No. 223. For clarity, a bylaw enforcement officer or RCMP member has the authority to order a Person to dispose of any Liquor if so directed.
Engagement with Public : Interact with various members of the public, offering support and promoting voluntary compliance as required with compassion, empathy, and respect. Assess each situation and any concerns related to vagrants or unauthorized individuals on properties by enforcing policies and bylaws calmly and professionally. Ensure that all interactions are handled in accordance with relevant laws and guidelines.
De-Escalation and Incident Management : Utilize effective de-escalation techniques to manage and resolve conflicts or aggressive behavior. Approach individuals calmly, actively listen, and employ strategies to reduce tension and prevent escalation. Ensure incidents are documented accurately and reported to the appropriate authorities.
Trespass Notices : Issuing and enforcing trespass notices on behalf of the City of Kelowna for serial offenders.
Mobile Surveillance : Participate in Actual and Training scenarios of mobile surveillance in order to assist RCMP in the arrest of persons with an active warrant or having just committed crime.
Reporting : Document and report incidents, irregularities, and daily activities accurately in a company-assigned Notebook. Prepare incident reports and maintain logbooks.
Customer Service : Assist and provide information to support clients and members of the public in a professional and courteous manner.
Compliance : Adhere to Commissionaires BC’s policies, procedures, and local regulations. Ensure that security and safety practices are followed at all times.
Training : Participate in numerous course and certifications required for this position (both on the job and outside regular working hours) over a 6-month probation period as well as any additional courses that may be assigned after probation completes.
Work Conditions :
- Schedule Flexibility: You may be required to support other shifts/positions as per the requirements of the site.
- Environment: Duties will involve working in various and sometimes extreme weather conditions and environments daily, partially indoors but mainly outdoors.
- Physical Requirements: Ability to stand, walk, and patrol for extended periods (average of 16km of walking per shift). Must be capable of lifting and carrying equipment as needed.
- *Opportunities for workplace bicycle training available*
Qualifications :
- Education: High school diploma required, and post-secondary education preferred or additional training or certification in security, law enforcement, or related fields.
- Experience: Minimum 2–3 years of experience in law enforcement, bylaw enforcement, security, or regulatory compliance.
- Skills: Strong observational skills, excellent written and verbal communication, conflict resolution, and de-escalation skills. The ability to manage stressful situations effectively and intermediate to advanced computer skills for report writing and work-related software use.
- A valid security license (BST) *mandatory for hire*
- AST or the willingness to obtain it.
- Bylaw Level 1 and 2
- Any courses provided by the Professional Security Knowledge Network (PSKN)
- De-escalation and violence prevention/management course including but not limited to Management of Aggressive Behaviour (MOAB), Healthcare use of Force (HUFT), Provincial Violence Prevention Curriculum (PVPC), and Advanced Team Response (ATR).
- Basic or Intermediate First Aid (OFA 1 or 2)
- Narcan Training
- You hold a positive and can-do attitude
- You are reliable and committed
- You can think on your feet and problem solve
- You can work alone and as part of a team
- You pride yourself on offering first class customer service
Our Story
Commissionaires BC is a Canadian, not-for-profit security/enforcement organization that has been in business since 1927. Our mandate is to give back to those who served and continue to serve in our communities and country. Commissionaires provides security and other related services for over 200 sites and are located in over 110 communities across the province. Our client base runs from the Federal Government to local municipalities, airports, industrial sectors, and commercial/residential buildings. Our guards are not only behind the scenes providing security and access control, but front and centre providing valued customer service to the public.
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1
City Engineer_Director of Citizen services
e3n1a9
MHRP/MPRH (by/par R-2)
Posted 461 days ago
Job Viewed
Job Description
CITY ENGINEER
DIRECTOR OF CITIZEN SERVICES
Campbellton Regional Community (NB)
Immediate supervisor: Chief Administrative officer (CAO)
Job status: permanent
Annual salary: up to 110,000
Competitive benefits: Competitive benefits: defined benefit pension plan, annual vacations, other group insurance, short and long-term disability, monthly travel allowance, etc.
Start date: Spring 2024
Web
Live fully
YOUR CHALLENGE
The new Campbellton regional community is searching for an exceptional and motivated individual known for their engaging, innovative, strategic and collaborative leadership style to occupy the important role of Director of Citizen Services within its senior leadership team.
In a transformational reality, this new position is responsible for ensuring the delivery of quality services and ensuring the effective execution of maintenance and construction projects. The Director of Citizen Services will be able to rely on a strong and stable team to assist them in achieving their goals and for the regular management of departments and their workforce.
HOW WILL YOU MAKE A DIFFERENCE?
As lead of these different departments, your main role is to ensure that the municipality's citizens receive quality service in the areas of roads, water and sewer, building maintenance, and equipment fleet. You will lead a multidisciplinary team of approximately 40 employees and managers to achieve your department’s goals.You will participate in the planning, optimizing, and delivering quality services and asset management. You will need to collaborate with different departments of the organization to develop effective strategies to meet the needs of citizens while maximizing the use of resources and respecting allocated budgets.You will monitor budget control and implement strategies to ensure the achievement of set objectives and the tracking of established resources and projects. You will also need to monitor and implement performance indicators that cover different aspects, such as service quality, continuous improvement, working conditions, and optimization.You will work towards achieving the set objectives for the departments and the municipality. You will apply different human resource management policies, such as performance evaluations, recognition programs, disciplinary record management, etc.Finally, you must take the necessary actions to ensure compliance with rules and workplace health and safety standards and provide technical support and project control.RequirementsWHAT YOU BRING
As the ideal candidate, you possess strong personal values and a work ethic. You can work in a bilingual work environment and speak and write both official languages fluently. You are a licensed professional in Canada, with a university degree and relevant experience in civil or municipal engineering, project management, and personnel management.
As an inclusive leader, you inspire your teams to achieve new heights of dedication and continuous improvement. You have excellent interpersonal skills and the necessary motivation to foster a positive and collaborative work environment. Thanks to your experience, you have earned a well-deserved reputation for maintaining good relationships. You have worked in a unionized environment and can manage effectively and confidently. You are experienced in the use of performance improvement processes and tools, as well as in clear and concise communication of information, presenting compelling reports, and making decisions based on in-depth analysis and reliable risk assessments.
Results-oriented and capable of making quality decisions, you will bring a wealth of relevant knowledge and experience to this role and will set an example by collaborating towards our common vision: to offer optimal service to the residents of this beautiful community!
BenefitsCREATE YOUR FUTURE
PROSPER WITH US!___
To learn more about this exceptional leadership opportunity, please contact
Rino Maltais (Recruitment Manager) in confidence at or send your resume and interest to the following email address:
or via
Applications must be submitted in English or French, with a resume and cover letter.
Our client offers equal employment opportunities for all.
Only the most qualified candidates for this position will be contacted.
*Please note that the use of the masculine gender in this text is solely for readability.
BUILDING … A PROUD, VIBRANT, AND WELCOMING CITY! Welcome to the heart of the majestic Appalachians, where the charming Regional Community of Campbellton nestles and where the crystal-clear waters of the famous Restigouche River mingle with the gentle breeze of the Baie-des-Chaleurs. This coastal region borders the province of Quebec and extends over a vast and diversified territory, offering many quality services to its citizens and visitors.With a population of close to 15,000, Campbellton is an important service centre that maintains close ties with the surrounding villages and municipalities. It constitutes a pool of several thousand citizens who regularly converge on this enchanting place to take advantage of the services offered.A true jewel of the Appalachians, where respect and mutual respect are the fundamental values of its culture, Campbellton offers an exceptional quality of life and a variety of services to its residents. This enchanting region is without a doubt the place to be to live life to the fullest and enjoy all that life has to offer
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2
Public Sector Support Specialist
Toronto, Ontario
$60000 - $80000 Y
Softchoice
Posted today
Job Viewed
Job Description
Why You'll Love Softchoice
We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.
We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what's good for our people and communities.
The Impact You'll Make
You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity to innovate; create new offerings and services and continue to drive new levels of efficiency within our Public Sector customer base. As a Public Sector Support Specialist (PSS), you will have the opportunity to partner with some of our largest and most diversified Public Sector and strategic customers, with the intention of transitioning into an account manager role within a year. In this role you will be responsible for helping to support our most profitable and complex customers, partnering directly with our Public Sector Account Manager team.
The PSS role is an integral role within our customer support and growth model, as your focus on white-glove service activities will improve customer retention and satisfaction, and your exposure to the sales process will train you effectively to manage a Public Sector customer account base. In the PSS role you will focus initially on supportive activities to help maintain and grow our existing relationships with our Public Sector customers, eventually transitioning to diversifying business and growing wallet share as an account owner. As a result, you will be able to directly impact business outcomes, increase customer satisfaction, and prepare for your own career growth.
What You'll Do
- Work as a core supportive partner for our Public Sector customers along with our Public Sector Account Manager and Account Executive teams.
- Assisting with researching and fulfilling quote requests, providing reporting, helping manage a customer's annuity business, providing post sales support.
- Stay knowledgeable on the latest technology trends, pricing programs, and selling processes with each individual customer.
- Build strong relationships with sales reps, vendors, customers, and other co-workers.
- Work effectively with other departments to collaborate and focus on creating the best possible customer experience.
- Work closely with the Customer Success Team and Account Management Team to effectively manage and maintain our customers annuity business.
- Work with Softchoice's partners & vendors to find the best pricing, product availability, and alternative solutions to solve customers' needs.
- Assist, when required, with project-based activities such as forecasting equipment, arranging specialized delivery, and maintaining documentation tracking customer project progress.
- As a team, collaboratively work together to decrease escalations and reduce customer risk.
- Identify opportunities to grow the numbers of vendors we are selling into our Strategic clients.
- Perform complex contract management.
- Consult with dedicated clients and assist in overcoming business problems they face by utilizing our resources and presales teams.
- Can effectively facilitate interaction between customers and vendors/manufacturers.
What You'll Bring To The Table
- 2+ years of customer service experience.
- 2+ years of sales experience
- A high level of commitment to exceptional customer service and relationship building
- Strong written and verbal communication skills
- Strong problem solving, organizational and interpersonal skills
- The ability to work both individually and in a team environment
- The ability to work in a very fast-paced sales environment
- Proficiency in MS Office tools - Outlook, Word, Excel, PowerPoint
- Experience in using Enterprise grade reporting tools, such as Oracle/ BI an asset.
- Proficiency in Salesforce an asset
- Highschool diploma or equivalent, preferred
Not sure if you qualify? Think about applying anyway:
We understand that not everyone brings 100% of the skills and experience for the role.
At Softchoice, we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech, returning to work after a gap in employment, or looking to transition and take the next step in your career, we are excited to learn more about you and encourage you to apply.
Why You'll Love Working Here
- The People: You'll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success
- High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other
- Flexibility: Plan your workdays in a way that suits you best
- Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years
- Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
- Competitive Benefits: Benefit from competitive perks that start on day one
Inclusion & Equal Opportunity Employment
We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity, or sexual orientation.
Require accommodation? We are ready to help:
We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position, please reach out directly to . We are committed to working with you to best meet your needs.
Our Commitment To Your Experience
We are committed to the safety of all applicants and team members. With that in mind, we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.
Before you start with us, we will conduct a criminal record check, verify your education, and check your references.
When you join Softchoice, we will onboard you remotely. Don't worry. It's quick, simple and you'll be connected with your new team in no time.
Job Requisition ID:
6931
EoE/Vet/Disability
This advertiser has chosen not to accept applicants from your region.
3
Principal Platform Architect- Public Sector
Calgary, Alberta
ServiceNow, Inc.
Posted 17 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.
**Unique Job Responsibilities**
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
**Platform Architect Specifics**
- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions
**Job Description**
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.
The Customer Outcomes **Principal Platform Architect** is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities:
+ Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
+ Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
+ Provide a variety of knowledge across multiple workflows
+ Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
+ Translate goals to outcomes into a customer roadmap
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
+ Manage technical governance, and a delivery operating model and governance
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
+ Support the sales effort by scoping and estimating the engagement and change orders
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform
+ Maintain skills / certifications on relevant technologies and workflows
+ Support the professional development of others through mentoring
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
+ 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
+ **Minimum 2 years of ServiceNow Platform experience is required**
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada or nearby area**
+ Management consulting experience
+ Ability to travel up to 25%
+ Creativity with comfort running programs independently within a fast-paced environment
+ Success driving complex issues through analysis and resolution
+ Ability to relay complex information to diverse set of audiences, both technical and non-technical
+ ServiceNow certifications in aligned workflow
+ Industry domain expertise in Financial Services or Public Sector preferred
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
***Must live in Calgary or nearby area***
**Role Overview**
Architects play a critical role in guiding customers through their digital transformation journey through leading solutioning and scoping discussions during pre-sales (role and level dependent) and driving the successful delivery of strategic, multi-workflow, term-based projects.
Architects provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, playing a pivotal role in scaling ServiceNow expertise across internal and external teams. By establishing strong governance frameworks, reducing technical debt and enabling scalable solutions, they help customers optimize their platform strategy while maintaining agility and long-term sustainability.
**Unique Job Responsibilities**
- Act as an expert across an assigned term of contracts, typically engaged in ServiceNow's largest most strategically important accounts, providing architectural guidance, technical governance, and best practices
- Build strong relationships with customer technical and business leaders, to align ServiceNow solutions with business strategy
- Actively collaborate with GTM, Delivery, and other joint teams to bridge the gap between sales, solutioning, and execution
- Serve as an active contributor of leading practices, standards and thought leadership related to the ServiceNow platform
- Provide a point of view to the ServiceNow product strategy team to steer the product roadmap
**Platform Architect Specifics**
- This is a technical advisory role, responsible for helping customers establish a solid technical foundation in the ServiceNow platform and design solutions to drive business outcomes through adoption
- Ensure customers leverage leading practices around instance strategy, technical governance, core data, integrations and the overall technical health of the platform
- Guide ServiceNow, partner and customer employees on the team to deliver a solution on the technical architecture designed for long-term success
- Interface with the customers across Executive, Platform Owner, Enterprise Architects and development teams by structuring and implementing solutions
**Job Description**
You will be part of the Customer Outcomes team. Our purpose is to accelerate platform adoption and improve customer outcomes. We do this through a portfolio of services, delivered by outstanding consultants, using our ecosystem of partners, our leading practices, methodologies and tools based on our experiences from thousands of customer engagements.
The Customer Outcomes **Principal Platform Architect** is a technical advisory role, responsible for helping our customers establish a technical foundation in the ServiceNow Platform and design solutions that improve outcomes. The Principal Platform Architect ensures customers use leading practices around instance strategy, technical governance, core data, integrations and the technical health of the platform. This is a consultative role focused on guiding ServiceNow, partner, and customer employees on the engagement team to provide a solution on a technical architecture designed for long-term success.
Responsibilities:
+ Work with the customer across executive, platform owner, enterprise architects, and development teams during the selling, structuring and implementation of solutions
+ Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions
+ Provide a variety of knowledge across multiple workflows
+ Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision
+ Translate goals to outcomes into a customer roadmap
+ Translate business information and technical requirements into an architectural blueprint to achieve complex goals
+ Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications
+ Manage technical governance, and a delivery operating model and governance
+ Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices
+ Support the sales effort by scoping and estimating the engagement and change orders
+ Be an active contributor of leading practices and expertise related to the ServiceNow platform
+ Maintain skills / certifications on relevant technologies and workflows
+ Support the professional development of others through mentoring
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
+ 12+ years progressive experience as part of a professional services organization; or equivalent education/experience
+ **Minimum 2 years of ServiceNow Platform experience is required**
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada or nearby area**
+ Management consulting experience
+ Ability to travel up to 25%
+ Creativity with comfort running programs independently within a fast-paced environment
+ Success driving complex issues through analysis and resolution
+ Ability to relay complex information to diverse set of audiences, both technical and non-technical
+ ServiceNow certifications in aligned workflow
+ Industry domain expertise in Financial Services or Public Sector preferred
+ Large program experience leading architecture and design
+ Enterprise architecture experience
+ Cloud application technology experience
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
4
Solutions Sales Executive- Public Sector
Calgary, Alberta
Ricoh Americas Corporation
Posted 17 days ago
Job Viewed
Job Description
**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
This advertiser has chosen not to accept applicants from your region.
5
Solutions Sales Executive- Public Sector
Edmonton, Alberta
Ricoh Americas Corporation
Posted 17 days ago
Job Viewed
Job Description
**Solutions Sales Executive- Public Sector**
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
The Solutions Sales Executive, Public Sector (SSE-PS) is a highly motivated self-starter who thrives in a high growth, fast paced, collaborative team-selling environment. SSE-PS is accountable for exceeding monthly and quarterly quotas, proactive deal management, forecast accuracy, and working with customers and prospects in collaboration with internal teams and the broader Ricoh organization. It is expected that the SSSE-PS can both transact deals with velocity and run strategic opportunities independently. This position will work with a small team of seasoned Sales Professionals focused solely on the Government marketplace while engaging Subject Matter Experts throughout the organization when necessary. This position is an individual contributor role reporting to the Sales Manager, Public Sector and Enterprise Sales.
The SSE-PS acts as a client executive focused on a specific vertical market in the Provincial realm. The SSE-PS understand the entire Ricoh portfolio of hardware, software and services and can articulate how they integrate to support modernization efforts for the public sector client. The strategic direction, growth, and outcomes will be the ultimate responsibility of the SSE-PS.
**Duties and Responsibilities:**
+ Identify, cultivate, and close on net-new business as well as manage existing relationships to ensure public sector customer renewals and retention in the Provincial Government portfolio
+ Build account plans and strategies for each target account
+ Effectively collaborate and engage internal resources (Senior Managers, Solution Architects, Professional Services, Subject Matter Experts, etc.) in sales opportunities
+ Manage all sales activity and manage forecast accuracy through proper use of sales tools (Salesforce) and achieve Sales KPIs (Activity, Pipeline, Win rate, etc.)
+ Develop and deliver customized sales presentations and product demonstrations
+ Understand public sector vertical-market challenges, business needs and opportunities then correlate this information back to Ricoh's portfolio of product and services
+ Drive profitable growth in assigned account(s) through valuable customer engagements, contract retention and expansion, and addition of solutions and services
+ Build strong relationships with key executive stakeholders within the Provincial Government to facilitate account retention and expansion
+ Independently drives customer engagements, meetings, and develops opportunities using SMEs and other skilled assets to position, propose and close deals
+ Other duties as assigned by Manager
**Qualifications:**
**Minimum**
+ College or university degree, (preferably business) or equivalent experience in a related field.
+ Experience Selling in the Public Sector, preferably in the Provincial Government
+ Experience managing and closing complex enterprise - scale sales cycles
+ Demonstrated ability to over-achieve quotas in past positions
+ Sales experience in a quota-carrying role, ideally in IT or a consultative selling environment that includes Services, Software and SaaS-based offerings (both on-site and Cloud)
+ Demonstrated ability to effectively work on a specialized team environment
**Preferred**
+ Established contacts and relationships in the Provincial Government.
+ Proficient computer application skills, including Salesforce.com, O365
+ Demonstrates a knowledge of the Provincial Government marketplace including the structure, procurement vehicles, and policies
**Skills:**
+ Excellent verbal and written communication skills - includes excellent reporting and forecasting skills.
+ Outstanding presentation skills with the ability to deliver engaging presentations and effective story telling skills
+ Strong selling skills, with exceptional analytical, organizational, and communication abilities
+ Ability to work within a team-oriented environment
+ Attention to detail
+ Outstanding consultative selling skills / needs based selling approach focusing on building relationships.
+ Proven skills in Enterprise Sales in the Public Sector preferably selling IT software and professional services
+ Ability to assess customer environments and situations and create strategies for extending and expanding services throughout the organization
+ Excellent influencing and negotiation skills, coupled with tact and diplomacy
+ Demonstrated time management skills and the aptitude to manage numerous requests and time demands concurrently
+ Ability to remain updated on current technology and trends in the public sector marketplace
+ Ability to maintain positive, productive relationships with co-workers, peers, management, sales, and with other individuals in various departments at Ricoh.
+ Ability to manage conflict and effectively problem solve in a fast paced, high stress environment
**Other:**
+ Requires a valid driver's license and reliable transportation required (and auto insurance coverage per Ricoh's policy)
+ This position is currently falls under a Hybrid working model (both office and remote working). The classification is subject to change if the company policy should change.
+ Occasional travel is expected.
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
+ Select the medical, dental, life, and disability insurance coverage that fits your needs.
+ Contribute to your financial security with Ricoh Canada's Retirement plan, with company matching contributions.
+ Augment your education with team member tuition assistance programs.
+ Enjoy paid vacation time and paid holidays annually.
+ Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.
This advertiser has chosen not to accept applicants from your region.
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6
Cloud and AI Specialist - Public Sector
Edmonton, Alberta
Microsoft Corporation
Posted today
Job Viewed
Job Description
Are you passionate about driving cloud transformation in the public sector? Join our dynamic team as a Cloud & AI Solution Specialist, where you will play a pivotal role in accelerating Microsoft Azure adoption in the province of Alberta. You will collaborate with a high-performing team of Solution Engineers and cross-functional stakeholders to deliver impactful cloud solutions that address complex customer needs.
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our public sector sales organization, working with our most important customers in Alberta. A core competency of the role is to advance the engagement process to achieve/exceed quarterly Azure consumption targets across Infrastructure, Data, and AI platforms in your assigned account(s). You possess executive presence, you are able to engage with decision makers to drive AI transformation, and have an insatiable interest for learning how Azure cloud services can deliver digital transformation. You will lead a virtual team of sales, technical, and services resources to help customers realize transformation through cloud computing. You will identify projects, build a compelling business case, and drive the consumption project to production. You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement at the CXO/Deputy Minister level with business and technology decision makers. You will help customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements. You will remove roadblocks to deployment and drive customer satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Sales Execution**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process to determine the quality of the opportunity and whether to proceed and educate the customers on how to best address their needs.
**Scaling and Collaboration**
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to Enterprise Partner Solutions (EPS) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
**Technical Knowledge**
+ Requires a 200 level technical knowledge and has completed or is pursuing completion of Azure 900 level certifications
**Sales Excellence**
+ Builds and transforms new markets by leveraging technical and industry knowledge, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience.
+ Knowledge of Cloud & AI
**Additional or Preferred Qualifications**
+ 9+ years technology-related sales or account management experience
+ OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
+ o OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
+ 6+ years solution or services sales experience.
Solution Area Specialists IC5 - The typical base pay range for this role across Canada is CAD $142,800 - CAD $214,900 per year.
Find additional pay information here:
will accept applications for the role until October 8, 2025.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
As a Cloud & AI Specialist, you are a business leader with deep technical and business knowledge within our public sector sales organization, working with our most important customers in Alberta. A core competency of the role is to advance the engagement process to achieve/exceed quarterly Azure consumption targets across Infrastructure, Data, and AI platforms in your assigned account(s). You possess executive presence, you are able to engage with decision makers to drive AI transformation, and have an insatiable interest for learning how Azure cloud services can deliver digital transformation. You will lead a virtual team of sales, technical, and services resources to help customers realize transformation through cloud computing. You will identify projects, build a compelling business case, and drive the consumption project to production. You will build and maintain relationships with customers, influence long-term strategic direction and act as a trusted advisor driving engagement at the CXO/Deputy Minister level with business and technology decision makers. You will help customers evaluate their cloud strategy, determine approaches to application and data migration and modernization, and recommend solutions that meet their requirements. You will remove roadblocks to deployment and drive customer satisfaction.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
**Sales Execution**
+ Brings impactful industry insights into customer engagements and closes deals with customers. Acts as a thought leader across solution areas to advise customers across business functions on digital transformation. Leads virtual transformational shifts to drive deployment and create business value for customers. May lead partner integration into account/territory planning and customer engagements. Provides thought leadership.
+ Orchestrates with team members on conducting personal campaigns to discover new opportunities and generate new leads. Leads conversations with strategic/high-potential customers along with account teams or partners. Facilitates the account team unit (ATU) and/or Specialist Team Unit (STU) to build pipeline in collaboration with partners and services. Guides others on social selling. Applies Microsoft's sales process to determine the quality of the opportunity and whether to proceed and educate the customers on how to best address their needs.
**Scaling and Collaboration**
+ Leads the planning and execution on opportunities with resources and partners to cross-sell and up-sell. Identifies, leverages, and coordinates partners and resources across solution areas. Validates partner solution relevance for customers. Provides input and feedback to Enterprise Partner Solutions (EPS) on developing partner strategies and connects the partner ecosystems to scale business results.
+ Leads the sales orchestration with internal stakeholders and partners (e.g., Enterprise Operating Unit). Applies a holistic approach to build network across territories. Positions opportunities to promote collaboration and participation.
**Technical Knowledge**
+ Requires a 200 level technical knowledge and has completed or is pursuing completion of Azure 900 level certifications
**Sales Excellence**
+ Builds and transforms new markets by leveraging technical and industry knowledge, partners, and resources. Leads a team to explore business and emerging opportunities to optimize the portfolio and facilitate customer innovation.
**Qualifications**
**Required/Minimum Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Business Administration, Information Security, or related field AND 6+ years experience in technology-related sales or account management OR equivalent experience.
+ Knowledge of Cloud & AI
**Additional or Preferred Qualifications**
+ 9+ years technology-related sales or account management experience
+ OR Bachelor's Degree in Information Technology, or related field AND 8+ years technology-related sales or account management experience
+ o OR Master's Degree in Business Administration (i.e., MBA), Information Technology, or related field AND 5+ years technology-related sales or account management experience.
+ 6+ years solution or services sales experience.
Solution Area Specialists IC5 - The typical base pay range for this role across Canada is CAD $142,800 - CAD $214,900 per year.
Find additional pay information here:
will accept applications for the role until October 8, 2025.
is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
7
Sr Enterprise Account Executive - Public Sector
Vancouver, British Columbia
ServiceNow, Inc.
Posted 3 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
**What you get to do in this role:**
+ Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
+ Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
+ Be a trusted advisor to your Public Sector customers by understanding their business and advising how we can help them deliver effective, intuitive solutions at scale with AI-powered industry solutions for healthcare, government and education.
+ Identify the right specialist/ support resources to bring into a deal, at the right time
**To be successful in this role you have:**
+ **Experience selling into the Public Sector required.**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of sales experience within software OR solutions sales organization
+ Experience establishing trusted relationships with current and prospective clients and other teams
+ Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
+ Experience achieving sales targets
+ The ability to think strategically and tactically leveraging a broad business platform combined with a hunger and curiosity for technology and transformation.
+ Experience promoting a customer success focus in a "win as a team" environment
+ Willingness to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
You will produce new business sales revenue from a SaaS license model. You will accomplish this through account planning, territory planning, researching prospect customers, using business development strategies and completing field-based sales activities within a defined set of prospects, territory or vertical.
**What you get to do in this role:**
+ Develop relationships with multiple C-suite personas (e.g., CFO, CIO, COO, CDO) across all product sales
+ Oversee client relationship mapping to the account team, orchestrating an account strategy while leading across a broad virtual team (Solutions Consultants, Solutions Specialist, Success resources, Partners and Marketing, etc.)
+ Be a trusted advisor to your Public Sector customers by understanding their business and advising how we can help them deliver effective, intuitive solutions at scale with AI-powered industry solutions for healthcare, government and education.
+ Identify the right specialist/ support resources to bring into a deal, at the right time
**To be successful in this role you have:**
+ **Experience selling into the Public Sector required.**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
+ 10+ years of sales experience within software OR solutions sales organization
+ Experience establishing trusted relationships with current and prospective clients and other teams
+ Experience producing new business, negotiate deals, and maintain healthy C-Level relationships
+ Experience achieving sales targets
+ The ability to think strategically and tactically leveraging a broad business platform combined with a hunger and curiosity for technology and transformation.
+ Experience promoting a customer success focus in a "win as a team" environment
+ Willingness to travel up to 50%
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
8
Principal Customer Success Executive- Public Sector
Calgary, Alberta
ServiceNow, Inc.
Posted 17 days ago
Job Viewed
Job Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
***Must live in Calgary or nearby area***
**Role Overview**
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the **Principal Customer Success Executive** (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer's industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer's platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
**Job Responsibilities**
+ Lead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight
+ Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested
+ Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive-ready narratives
+ Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry-specific thought leadership
+ Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required
+ Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices
+ Identify areas of risk and take steps to prevent customer or revenue churn
+ Work closely with Sales Teams to define and execute product adoption and customer retention plans
+ Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence
+ Help the customer identify incidents where contractual SLAs were missed and take necessary action
+ Improve overall customer satisfaction, as well as the satisfaction of their internal customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada**
+ Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment
+ PMP preferred; project management experience required
+ Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: - IT Strategy and Planning - IT Operations and Management - Human Resources - Security Operations - Customer Service Management - IT Processes - IT Governance - IT Portfolio, Program and Project Management - IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
***Must live in Calgary or nearby area***
**Role Overview**
As a trusted C-Suite / executive level advisor on ServiceNow offerings, the **Principal Customer Success Executive** (PCSE) owns the post-sale customer relationship, aiming to increase customer satisfaction and drive retention through Impact delivery. Principal CSEs are experienced individuals who bring a consultative, problem-solving approach to partnering with senior customer stakeholders to derive value from our platforms. They demonstrate a strong understanding of customer's industry and specific business strategies, driving alignment between these factors and what ServiceNow can offer to enable better business outcomes for their customers. This role drives business transformation by maximizing the long-term strategic value of ServiceNow and ensuring that every aspect of the customer's platform and capability are ready for expansion.
They provide strategic direction and mentorship to both customers and ServiceNow teams managing complex, multi-workstream programs. They play a pivotal role in resolving escalations and mitigating risks, ensuring adoption and usage is maintained at healthy levels. Principal CSEs focus on ensuring the customer recognizes the value of the ServiceNow Platform at all levels and stages, facilitating a smooth path to both renewal and up- and cross-sell.
Overall, Principal CSEs are responsible for fostering the relationship with C-suite level stakeholders in a smaller number of strategically important Impact accounts, with the aim of increasing customer satisfaction and driving retention and upgrades, where applicable.
**Job Responsibilities**
+ Lead high-complexity transformations in our largest and most strategic customers, ensuring all ServiceNow Customer Excellence roles align and deliver in accordance with governance frameworks, customer objectives, and organizational priorities; ultimately chaperoning Impact value management and demonstrating strategic oversight
+ Proactively identify professional services pipeline opportunities through product capabilities road mapping, value blueprints and adoption analysis, providing pre-sales support for funnel opportunities as requested
+ Partner with Impact team members (e.g., Customer Success Managers) leveraging the joint visibility of customer insights to create executive-ready narratives
+ Work with senior executives to shape and influence customer organizational strategy by identifying emerging trends, refining best practices, and aligning delivery approaches with evolving market demands, and providing industry-specific thought leadership
+ Drive operational consistency and excellence by standardizing delivery methodologies and ensuring adherence to governance and quality standards, interfacing with Delivery as required
+ Establish relationships with ServiceNow leaders, advocating for product evolution based on customer insights, and mentoring other Customer Success resources on transformation best practices
+ Identify areas of risk and take steps to prevent customer or revenue churn
+ Work closely with Sales Teams to define and execute product adoption and customer retention plans
+ Provide prescriptive guidance on internal project/program governance and help the customer create the appropriate governance models and ensure adherence
+ Help the customer identify incidents where contractual SLAs were missed and take necessary action
+ Improve overall customer satisfaction, as well as the satisfaction of their internal customers
**To be successful in this role you have:**
+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
+ **Canadian citizenship or permanent residency status and reside in Calgary, Canada**
+ Significant experience collaborating with senior IT and business leaders, with a track record of successfully translating corporate strategy/objectives with the applied use of ServiceNow technology in the context of the client's environment
+ PMP preferred; project management experience required
+ Minimum 15+ years in client-facing roles with a focus on account management, consulting, or transformation leadership. Experience in executive-level leadership roles, with a proven track record of influencing senior stakeholders and driving strategic outcomes, is strongly preferred
+ Experience in any of the following critical subject areas, with a demonstrated history delivering consulting services: - IT Strategy and Planning - IT Operations and Management - Human Resources - Security Operations - Customer Service Management - IT Processes - IT Governance - IT Portfolio, Program and Project Management - IT Project Delivery (SDLC)
+ Experience with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations, and team leadership
**Work Personas**
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here ( . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
**Equal Opportunity Employer**
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
**Accommodations**
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.
**Export Control Regulations**
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.
This advertiser has chosen not to accept applicants from your region.
9