48 Civil Field Engineering Technician jobs in Toronto

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

Purpose:

Electrical-Mechanical support for custom equipment in the manufacturing plant; this includes trouble shooting electrical and mechanical components adhering to Canadian/European electrical code.

Responsibilities:

• Assemble/build panel, electrical or electronic systems or support structures and units, subassemblies, assembly casings using rivets, bolts, soldering or micro-welding equipment as well as using appropriate tools such as wire/cable strippers, ferrule/terminal/lug crimpers, etc.
• Field wiring (integration) and Mechanical assembly of the machine.
• Adjust, repair, and troubleshoot all D & V Equipment. Electrical upgrade using Canadian Electrical Code. Power hookup to the machines. Mechanical upgrades, and additions, as well as tooling changes.
• Read and interpret electrical, mechanical & pneumatic drawings, diagrams, specifications, work orders, or reports.
• Inspect wiring installations, assemblies, and circuits using appropriate tools like multi-meter, torque drivers, etc.
• Disassemble and prepare machines for shipment.
• Installation at customer site, to include reassembly, test, troubleshooting, alignment and engineering support.
• Customer service on site includes preventive maintenance, upgrades or any other issues that may arise.
• Work with the engineering team on technical issues, design, and development and or technical issues.
• Fabricate or modify parts, using shop equipment with supervisor approval.
• Verify product descriptions, dimensions, and clearances of parts to ensure conformance to drawing specifications/ OEM instruction, using instruments such as micrometers, calipers, etc.
• Basic power up and input & outputs check to ensure conformance to specifications.
• Drilling, tapping and installation of the electrical, electronic, and pneumatic components such as Disconnects/Breakers, Contactors, Inverters, Motors, Motor drives, Power supplies, Relays, Terminal blocks, PLCs, Transformers and Sensors, etc., using corded/ cordless drill, cordless driver, hydraulic/pneumatic tool/driver, torque driver, etc.
• Represents D & V Electronics Core Values and Ethics when on Customer Site.
• Ability to travel worldwide independently via all modes of transport

Education and experience:

• Electrical engineering diploma, electrical engineering degree preferred.
• Active industrial electrician license (442A).
• 7-10 years' experience building control panels, field wiring and machine building.
• Proficient in reading and interpreting control & pneumatic drawings.
• Experience of CSA and IEC standards.
• Proficient in using productivity tools such as wire/cable strippers, ferrule/terminal/lug crimpers, connector-pin crimpers as well as corded/cordless drill/driver, hydraulic/pneumatic tool/driver, torque driver, etc.
• Conduct high quality work and maintain good records.
• Able to travel to Customers' location worldwide as required.
• Ability to meet deadlines under conditions of multiple demands and conflicting priorities.
• Strong challenging spirit, Team player, quick learner, self-motivated, able to work under minimal supervision, and enjoy learning new things.
• Excellent interpersonal and organizational skills.
• High degree of flexibility and be willing to work after hours and weekends.

D & V Electronics Ltd. values their employees. We encourage life-long learning and foster employee personal growth. If you're someone who enjoys working in a creative and innovative work environment, and would like to join our team, please submit your resume and covering letter to: or fax us at ( .

We thank all applicants for their interest in our organization, however; only those selected for an interview will be contacted.

Job Description

Reporting to the Vice President of Customer Solutions, the Technical Support Engineer will resolve client issues via email, phone, and video while proactively finding ways to prevent future issues through proactive support and monitoring.

We’re looking for a creative problem-solver with a client-first mindset who thrives on collaboration, but can also excel independently. If you’re motivated by troubleshooting and delivering effective solutions, we’d love to hear from you.

Key Responsibilities:

• Take full ownership of customer issues without supervision.
• Receive and perform triage on all incoming customer support tickets.
• Resolve technical issues in a timely manner, providing exceptional customer support from beginning to end.
• Develop and maintain excellent relationships with all our existing and future customers.
• Help in continuously improving the support service to maintain a high level of customer satisfaction.
• Assist with customers with transfer request and initial setup.
• Assist with the development and maintenance of IguanaX online training and documentation.
• Night and weekend on-call duty required: Be part of a 24/7 team that provides on-call support. Very rarely fielding an off-hours emergency call (less than four calls per year on average).

• Knowledge in one or more programming languages (Lua, SQL, XML, Python, JavaScript, HTML, Java) with an understanding of system networking (HTTP, TCP/IP, SMTP, FTP, SSL).
• Post-secondary education or equivalent experience in a technical field such as Software Engineering, Computer Engineering, Biomedical Engineering, Computer Science, Information Technology, Health Informatics, or Mathematics.
• An interest in applying critical thinking, problem solving and understanding of issues from both business and technical perspectives.
• Strong interpersonal skills and effective team player with strong verbal/written communication skills.
• Valid passport and drivers’ licenses for business related travel to US, Canada and EU.

• We value communicating well, being kind unto others, choosing to be vulnerable and always being honest.
• We focus on understanding the core of problems from first principles without being afraid to question received wisdom.
• We approach problem solving iteratively, simplifying not complicating.
• We embrace curiosity, with an interest in understanding business and technology.
• We prioritize the use of code in everyday data solutions.
• We work hard to make solutions that we can be proud of and use ourselves.

Our Work Environment 

• We value a work-life balance - you get 3 weeks holiday to start. 
• 100% virtual work environment - our staff often work in fun sunny places!
• Comprehensive health and wellness benefits package.
• We are committed to nurturing and training our people.

iNTERFACEWARE is an equal opportunity employer committed to providing accommodations for persons with disabilities and supporting diversity and inclusion within our work environment. If you are contacted for a job opportunity, please advise us of any accommodation needed to ensure you have access to a fair and equitable interview process.

 

Powered by JazzHR

hvckKTC64w

Job Description

Salary:

Data. Discovery. Better Health.

ICES is a world-leadinghealth research and analytics institute. With a wealth of data and analytic expertise, we create trusted evidence that has changed health policy and practice and helps ensure better health for all.

Ready to discover more with us? Join our outstanding, collaborative team where your skills, knowledge and curiosity are valued and can change the future of health care.

At ICES, we recognize what matters most to our employees. Some of the great benefits of working at ICES include:

• Flexible remote work arrangements anywhere in Ontario
• Competitive Compensation
• Comprehensive Benefits Program
• HOOPP Pension Plan (Defined Pension)
• Employee Assistance Program and Dialogue Well Being Program
• Generous vacation, float and caregiver days for all employees
• Education Fund and Dedicated Education Days
• Holiday Closure
• Perkopolis Employee Discount Program

Introduction:

ICES is currently seeking a highly motivated Technical Support Analyst to join our IT Department. Reporting to the Manager, IT Service Desk; the Technical Support Analyst will be responsible for providing end-user technical support and fulfilling service requests.

Responsibilities of the position include, but may not be limited to:

1. Provide first level support via Email, Phone, Teams Chat, or onsite;
2. Record, track and document incidents and requests in BMC TrackIT ticketing system, including actions taken and resolutions;
3. Provide orientation and training to new staff on IT procedures, laptop management and best practices;
4. Perform hands on troubleshooting on Dell devices and MFPs, software installations and updates to devices;
5. Identify trends and escalate problems and major incidents to appropriate groups;
6. Collaborate with stakeholders and invite feedback for customer service improvement;
7. Create, review and update Service Desk knowledgebase to support service delivery;
8. Participate in developing the Support Service Delivery strategy and implementing best practice initiatives and process improvement;
9. Manage user accounts, passwords and permissions, setup email accounts and network shared folders;
10. Assist with IT Asset Management process and maintain hardware inventory;
11. Enhance knowledge of emerging technologies by reading professional publications, and participating in educational and training opportunities;
12. Flexible in availability with regards to working hours and days scheduled required;
13. Develop procedures, support documentations, and user manuals;
14. Other duties as may be assigned within the scope of this position.

Knowledge, skills, and abilities required:

• University Degree in Information Technology Program and equivalent IT industry certificates such as ITIL v4;
• 2+ years of technical support experience in Windows/Mac OS;
• Proficiency in hardware configuration, upgrade, troubleshooting, and repair (desktops, laptops, and peripherals);
• Worked with IT Service Management tools including BMC TrackIT, or ServiceNow ITOM modules;
• Hands on experience in Active Directory user and group management;
• Experience in managing Windows 11 tasks and Apple Operating Systems;
• Troubleshooting techniques around MS Office applications and Office 365;
• Understanding of Network configuration including TCP/IP networks;
• Familiar with ITIL Framework and understanding of its practices;
• Aptitude for learning software quickly with minimal instruction;
• Ability to work well in a team environment;
• Strong communication and customer service skills.

This is a full-time opportunity at ICES Central. Successful candidate must reside within Ontario while working remotely and able to come into the office once to twice per week. There may be instances where additional in-person meetings are requested; however, ICES continues to support flexible remote work arrangements anywhere in Ontario.

Security clearance may be required.

Interested candidates should submit their resume and cover letter detailing how their knowledge, skills and abilities match the scope of this position.

ICES is committed to ensuring equity in employment. Our goal is to attract, develop, and retain highly talented employees from diverse backgrounds allowing us to benefit from a wide variety of experiences and perspectives. ICES strongly encourages applications from candidates from equity-deserving communities including but not limited to First Nations, Mtis, Inuit, Black and racialized, 2SLGBTQIA+, and persons with visible and non-visible disabilities.

ICES is committed to providing accessible employment practices, in compliance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Applicants are asked to make accommodation requests to ICES and we will make every effort to ensure that accommodation requests are met throughout the recruitment process.

We thank all applicants for their interest in working at ICES. Due to the volume of applications received, only applicants being considered for the position will be contacted for further discussions.

Job Description

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

Recognized annually as AON’s Best Small and Medium Employer since 2016, Solutions 2 GO is made of 500 employees across the Americas who demonstrate our values of Excellence, Innovation, Efficiency and Impact. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business.

At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope:

This position will be responsible for supporting all aspects of desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services. This position will assist, work closely, and take day-to-day directions from Senior team members and will report to the IT Team Lead – Operation & Support in Canada.

Duties & Responsibilities:

• Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed.
• Log, track, and manage all incidents, problems, and service requests using the IT Service Desk system.
• Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools.
• Escalate high-impact or unresolved issues to the fellow Team members or Team Lead as appropriate.
• Follow up with end users to ensure full resolution of issues and deliver high-quality, customer-focused service.
• Install, configure, update, and maintain desktops, laptops, mobile devices, printers, and peripherals according to company standards.
• Perform routine hardware and software maintenance, including repairs and updates.
• Maintain and update the IT asset inventory; support deployment, recovery, and tracking of IT equipment.
• Assist with user onboarding and offboarding tasks including account creation, password resets, and Active Directory administration.
• Manage user access, permissions, and security configurations to align with company policies.
• Diagnose and resolve hardware, software, and basic infrastructure/network issues to reduce downtime and maintain performance.
• Provide basic to intermediate support for network-related tasks, including security protocols, anti-virus software, workstation applications, and performance monitoring.
• Manage VOIP phone systems and mobile device (cell phone) setups across all locations.
• Document IT processes, configurations, and troubleshooting procedures for internal use and training.
• Ensure adherence to company IT policies, processes, and security protocols; report any concerns or non-compliance.
• Liaise with external vendors for hardware, software, and office technology support.
• Collaborate with fellow IT team members to resolve complex technical issues and contribute to team projects and initiatives.

Skills & Qualifications:

• Bilingual in English and Spanish (preferred)
• 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
• 2-3 years of experience in network support (e.g., wireless, firewalls, switches, routers, structured cabling)
• Experience with IT ticketing systems and incident management
• Proficient in supporting Windows OS, Microsoft Office 365, and Active Directory environments
• Hands-on experience with remote support tools
• Preferred certifications: Microsoft Azure / 365, MCSE, MCP, CompTIA A+, Network+
• Knowledge of virtualization platforms (e.g., VMware, Nutanix) is an asset
• Experience with Microsoft SQL Server and Dynamics GP is a plus
• Strong interpersonal and communication skills; team-oriented with a customer-first mindset
• Excellent problem-solving and troubleshooting skills; able to see issues through to resolution
• Self-motivated with strong task prioritization and time management abilities
• Quick to learn new technologies and systems
• Capable of lifting and transporting IT equipment (computers, servers, peripherals)
• Strong skills in documentation and reporting
• Willingness to provide on-call support outside regular business hours

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification,

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at:

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Who we are…

Modern Campus empowers 2,000+ higher education institutions to thrive when transformation is required to respond to lower student enrollments and revenue, rising costs, crushing student debt, and administrative complexity.
The Modern Campus learner-to-earner lifecycle platform power solutions for web content management, conversational text messaging, catalog and curriculum management, career pathways, student engagement and development, and non-traditional student management. The result: innovative institutions engage their modern learners for life, while providing modern administrators with the tool needed to streamline workflows and drive high efficiency.
Learn how Modern Campus is leading the modern learner-to-earner movement at moderncampus.com and follow us on LinkedIn.

What’s the role?

The Technical Support Specialist provides technical support to customers for Modern Campus’ web content management system CMS, CMS, support ticket triage, and first level support for CMS and related modules.

• Maintains technical expertise and knowledge of products and services offered by the company, including CMS and all available modules ‒ proficient in functionality, features, and limitations.
• Provides customer service support via all channels in a timely and courteous manner. Channels include but are not limited to phone, email, and live chat.
• Manages time effectively to prioritize and provide prompt responses to customer inquiries while remaining within established support boundaries.
• Demonstrates a sense of ownership, urgency, and focuses primarily on the customer
• Thoroughly documents all relevant information for each case in Zendesk.
• Asks appropriate questions and reviews case history to fully understand what the customer is reporting.
• Applies critical thinking and sound judgment in resolving issues.
• Consults relevant documentation to research information and solutions, including Zendesk, JIRA, LMS, Support Center, and internal support documentation.
• Uses XSL, HTML, CSS, JavaScript, and other web programming languages to accomplish tasks.
• Uses effective writing, verbal, and presentation skills in composing written materials, responding to emails, and regular interaction to solve work related problems and concerns.
• Follows established escalation procedures and guidelines as appropriate, working with Modern Campus Support personnel and following directives from those in supervisor positions.

• Bachelor’s Degree in or College Diploma in Computer Science, Information Technology or a similar field
• Minimum +1 year experience working for technology related or higher education organizations or equivalent
• Exposure to web site development "hand coding"
• Exposure with HTML, XHTML, CSS, and JavaScript
• Working knowledge of PHP or ASP, or other scripting languages a plus
• Proficient with Windows and comfortable with Macintosh
• Excellent written and verbal communication skills
• Service and teamwork orientation
• Ability to think logically and communicate clearly

• The base salary range* for this full-time position is between $40,000 - $52,000
• Remote first workplace!
• Rewards and recognition programs
• Learning and development opportunities
• You will make a difference every day for universities trying to grow and students trying to learn.

Powered by JazzHR

XVGWpTdKHS

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

About the Role:
We are seeking a skilled Technical Support Engineer to provide advanced technical support and solutions to clients and internal teams. The ideal candidate will have strong problem-solving skills, expertise in troubleshooting software and hardware issues, and the ability to communicate technical concepts effectively.

Key Responsibilities:

• Provide technical support and troubleshooting for software, hardware, network, and system-related issues.

• Diagnose and resolve complex technical problems for clients and internal users.

• Collaborate with engineering, development, and IT teams to escalate and resolve issues efficiently.

• Install, configure, and maintain software applications, systems, and hardware components.

• Create and maintain documentation, technical guides, and support procedures.

• Monitor and analyze system performance to proactively identify and resolve potential issues.

• Assist with testing, deployment, and upgrades of software and hardware systems.

• Stay updated with emerging technologies, industry trends, and best practices in technical support.

Required Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience in technical support, system administration, or a similar role.

• Strong knowledge of operating systems (Windows, macOS, Linux) and networking fundamentals.

• Experience troubleshooting software applications, hardware, and peripheral devices.

• Familiarity with ticketing systems, remote support tools, and diagnostic utilities.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, Network+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with cloud platforms, virtualization, and cybersecurity best practices.

• Knowledge of scripting or automation for IT tasks.

• Familiarity with Agile/Scrum methodologies and technical project management.

Benefits:

• Competitive salary and performance-based incentives.

• Professional growth and skill development opportunities.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Collaborative and innovative work environment.