30 Claims Investigator jobs in Canada

Job Description

Salary: $28 CAD/hr and .72 CAD/km

Position: Bilingual Field Claims Investigator

Job Type:Contracted Work

Location: 50% working from home, 50% working in thefield

Compensation: $28 CAD/hr and .72 CAD/km

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT &T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position

Job Description

Salary: $28 CAD/hr and .72 CAD/km

Position: Bilingual Field Claims Investigator

Job Type:Contracted Work

Location: 50% working from home, 50% working in thefield

Compensation: $28 CAD/hr and .72 CAD/km

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT &T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position

Job Description

Salary: $28 CAD/hr and .72 CAD/km

Position: Bilingual Field Claims Investigator

Job Type:Contracted Work

Location: 50% working from home, 50% working in thefield

Compensation: $28 CAD/hr and .72 CAD/km

COMPANY OVERVIEW

Phoenix Loss Control (Phoenix orPLC) is a U.S.-basedbusiness servicesproviderin the cable, telecom, and utilities sector. PLCs core service is outside plant damage investigation, recovery, and prevention. We help our clients recover the costs of third-partydamageto their infrastructure, such asunderground fiber optic or gas lines. PLC currently employs over 120people, servicing some of the largest cableandtelecomsoperatorsacross the country(Comcast,Spectrum,AT &T, and Google, to name a few).Phoenix is currently aggressively expanding its business and looking for talented and energetic people to bring onboard to help drive growth.

POSITION SUMMARY

Outside Plant Damage (OPD) costs our clients over 30 million annually. Field investigators are needed to collect, access, and report these damages. This is a part-time, on call contract job to help support our clients with damagerecovery. Forour field investigators, each day and every investigationisdifferent. We need inquisitive, self-driven individualswhoare comfortable rolling up their sleeves and working in a constantly changing, dynamic environment.

Duties

• Conduct on-site fieldinvestigations
• Write detailed but concise investigation reports using diverse sources of information, types of evidence, witness statements, and costingestimates
• Develop andmaintaincomprehensive knowledge of local and state statutes, laws, and regulations for underground and aerial cables and utility servicelines
• Remain prepared and willing to respond to damage calls withina timelymanner
• Complete damage investigations within7 daysand then work with and support our claims managers to complete the investigation and begin the recoveryprocess
• Respond to damages same day if received duringbusiness hours(if not, first response following day)
• Accurately record all time, mileage, and other associated specific items

Required Skills and Capabilities

• Interpersonal skills to gather information and conduct field interviews with involved parties including contractors and technicians, witnesses, law enforcement, andpossibledamagers
• Smartphone to gather photos, videos, and other information while conductinginvestigations
• Computer, with high internet access, to upload and download reports, research cases, and to interact with our claims system and other databases andportals
• Exceptional attention to detail and strong written and verbal communicationskills
• Proven ability tooperateindependently and prioritize while adhering totimelines
• Strong and objective analytical skills
• Valid drivers license, current insurance, and reliable vehicle with ability to respond to damages at anytime
• Safety vest, work boots, and hard-hat
• Bilingual in French and English required

Preferred Qualifications and Skills

• Current orprevioustelecommunication or utility experience
• Knowledge of underground utilitylocatingprocedures and systems
• Investigation, inspection, or claims/fieldadjusting
• Criminal justice, legal, or military training or work experience
• Engineering, infrastructure construction, or maintenance background
• Remote location determined at discretion of investigations manager

This is acontract position. There are no benefits offered with this position

Job Description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe . That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors.

About the Role

The Loss Prevention Manager is responsible for leading and coordinating the activities of the loss prevention team to ensure high standards of operational performance, service delivery, and safety. This includes conducting regular site visits, managing staff performance, supporting scheduling needs, and maintaining effective communication with both clients and internal teams. The Manager plays a critical role in elevating the quality of reporting and documentation, responding to incidents, and occasionally filling in for LPO or Tactical shifts when required. This role also focuses on fostering a positive team environment and ensuring a secure, efficient, and client-focused operation.

What you would do

• Conduct regular site visits to ensure compliance, quality, and adherence to protocols
• Oversee and support the performance management of the Loss Prevention team
• Coach and mentor officers to improve incident and daily report writing standards
• Generate and analyze statistical reports related to incidents, trends, and staff performance
• Assist with staff scheduling and shift coverage, including working shifts when needed
• Collaborate with the Client Services Manager to support operational goals and project needs
• Respond to emergencies and support incident investigations as required
• Ensure officers maintain a professional presence and customer service standards
• Perform other duties as assigned by the Client Services Manager

Key Performance Indicators (KPIs):

• Frequency and quality of site visits and audits
• Timely and effective performance reviews and feedback for team members
• Measurable improvement in officer report writing quality
• Timeliness and accuracy of stat/report submissions
• Shift coverage efficiency and scheduling effectiveness.

Qualifications & Experience:

• Valid BC Security Worker's License (BST completed)
• Valid AST (Advanced Security Training) Certificate
• Valid Class 5 Driver's License with clean driver's abstract and reliable transportation
• Minimum 2 years of experience in the security industry
• Minimum 2 years of experience in Loss Prevention
• At least 1 year of supervisory or management experience, preferably in security or loss prevention settings
• Strong communication, leadership, and report-writing skills
• Proficient in incident reporting systems and Microsoft Office Suite
• Customer service experience, particularly in retail or fast food settings, is an asset
• Experience or interest in law enforcement is considered a strong asset
• Basic understanding of retail security features
• Ability to work flexible hours, including evenings, weekends, and covering operational shifts when required

Employee Perks We Offer

• Paid Training
• Extended Health Benefits
• Discount Cineplex Movie Tickets
• Opportunities for flexible scheduling and overtime work
• Recognition Programs & Events

Who We Are

At Securiguard we believe in living and acting by our values: R.E.A.C.H. Respect · Empathy · Accountability · Courtesy · Honesty

We're in the business of making people feel safe. We have proven expertise in deploying security and safety personnel in a variety of industries including Corporate, Retail, Property Management, Industrial, Aviation, Marine, Government, Educational, and Industrial/Resource Projects, and have the largest and highest accredited K-9 detection and screening division in Canada.

With the ability to service clients across Canada-including major centers, small towns, and remote locations by air, land, or sea-our team of 4000+ strong security and safety professionals provide people with a feeling of safety by offering a comprehensive selection of security services and solutions.

Diversity is at the heart of what helps us grow and adapt. By creating an inclusive environment where everyone has equal opportunities, we spark ideas that solve real-world challenges. This commitment has been recognized with awards like Canada's Most Admired Corporate Cultures (2021, 2024) and the Queen's University IRC Award for Best Learning & Development Strategy at the Canadian HR Awards.

Why Join Us?

Be part of a team that prioritizes people-because when employees thrive, everything else falls into place. Apply today to make a difference at Securiguard.

Job Description

Not just a job
a community
a partnership

a team

Youll experience them all at London Drugs. As one of Canadas fastest growing and most successful retail chains, we know what it takes to build a satisfying career. You can expect community involvement, terrific benefits and a positive state-of-the-art retail store environment. Join the people who make the London Drugs experience so much better! We currently have the following opportunity at our Head Office in Richmond, BC .

Loss Prevention Supervisor


The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.

The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

Responsibilities Include:

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
• Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Proficient in Microsoft Office and BI tools is an asset.
• Willingness to assist others and pursue self-development and training.

• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Industry certifications such as LPQ, CFI, or APP are preferred.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Post-secondary Entrance Scholarships for you or your children
• Community Involvement

Job Description

Not just a job
a community
a partnership

a team

Youll experience them all at London Drugs. As one of Canadas fastest growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Saskatoon market.

Loss Prevention Supervisor


You can expect community involvement, terrific benefits and a positive state-of-the-art retail store environment. Join the people who make the London Drugs experience so much better!

The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.

The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

Responsibilities Include:

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
• Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Proficient in Microsoft Office and BI tools is an asset.
• Willingness to assist others and pursue self-development and training.

• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Industry certifications such as LPQ, CFI, or APP are preferred.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Post-secondary Entrance Scholarships for you or your children
• Community Involvement

Job Description

Description

Job Title: Loss Prevention Associate

Location: UNIQLO Yorkdale (Ontario, Toronto)

Reporting to: Area Loss Prevention Manager (+ Store Manager)

About UNIQLO

UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!

Overall Position Overview

Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe apprehension of shoplifters, recovery of merchandise, auditing, use of LP Technology, and training store personnel on Loss Prevention related topics at their location.

Key Responsibilities

• Implementation and execution of all Loss Prevention initiatives and policies within their assigned location in partnership with Store Management and the Area Loss Prevention Manager, to protect the company’s assets and ensure the safety of all customers and employees.
• Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives.
• Detect and identify shoplifters and safely apprehend subjects or recover merchandise accordance with Federal and Provincial laws, as well as company and department policy. Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal investigations and external theft incidents within the department’s case management system in a timely manner.
• Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management. Follow up as necessary on throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
• Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location. Utilize technology including exception-based reporting systems to identify dishonest activity both internally and externally.
• Utilize the store RFID Inventory system and be able to provide training to store team members on an ongoing basis. Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
• Provide direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed.
• Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.Other duties as required

Desired Skills and Experiences

• Minimum of 5+ year of related experience in Loss Prevention or Asset Protection in a multi-unit capacity
• Full understanding of Canadian federal, provincial and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention
  • Being provincially licensed is also the requirement for this role
• Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs
• Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters
• Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
• Knowledge of inventory management systems and inventory accuracy principles considered an asset including familiarity with RFID technology
• Excellent customer service and communication skills (both written and verbal)
• Strong attention to detail
• Effective time management skills
• Problem-solver and results oriented
• Ability to work in a fast-paced environment under pressure
• Works well with teams and autonomously
• Knowledge and familiarity with using MS office and G-suite
• Ability to work a flexible schedule based on department and company needs
• Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds
• Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business

Benefits

• Employee Discount at all UNIQLO Canada retail locations
• Group Insurance (Health & Dental)
• Access to Employee Assistance Program
• Competitive compensation starting at $20-$22/hr (commensurate with experience)
• Opportunities for promotion every 3 months

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation

Job Description

Description

Job Title: Loss Prevention Associate   

Location: UNIQLO Metropolis at Metrotown (Vancouver, BC)   

Reporting to: Area Loss Prevention Manager (+ Store Manager)  

About UNIQLO   

UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.  

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!   

Overall Position Overview   

Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe apprehension of shoplifters, recovery of merchandise, auditing, use of LP Technology, and training store personnel on Loss Prevention related topics at their location.   

Key Responsibilities   

• Implementation and execution of all Loss Prevention initiatives and policies within their assigned location in partnership with Store Management and the Area Loss Prevention Manager, to protect the company’s assets and ensure the safety of all customers and employees.
• Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives. 
• Detect and identify shoplifters and safely apprehend subjects or recover merchandise accordance with Federal and Provincial laws, as well as company and department policy.  Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal investigations and external theft incidents within the department’s case management system in a timely manner.
• Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management. Follow up as necessary on throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
• Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location. Utilize technology including exception-based reporting systems to identify dishonest activity both internally and externally.
• Utilize the store RFID Inventory system and be able to provide training to store team members on an ongoing basis. Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
• Provide direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed. 
• Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.Other duties as required

Desired Skills and Experiences   

• Minimum of 5+ year of related experience in Loss Prevention or Asset Protection in a multi-unit capacity
• Full understanding of Canadian federal, provincial and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention
  • Being provincially licensed is also the requirement for this role
• Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs
• Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters
• Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
• Knowledge of inventory management systems and inventory accuracy principles considered an asset including familiarity with RFID technology
• Excellent customer service and communication skills (both written and verbal)
• Strong attention to detail
• Effective time management skills
• Problem-solver and results oriented
• Ability to work in a fast-paced environment under pressure
• Works well with teams and autonomously
• Knowledge and familiarity with using MS office and G-suite
• Ability to work a flexible schedule based on department and company needs
• Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds
• Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business

Benefits   

• Employee Discount at all UNIQLO Canada retail locations
• Group Insurance (Health & Dental)
• Access to Employee Assistance Program
• Competitive compensation starting at $20-$22/hr (commensurate with experience)
• Opportunities for promotion every 3 months

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation   

Job Description

Description

Job Title: Loss Prevention Associate

Location: UNIQLO Markville 

Reporting to: Area Loss Prevention Manager (+ Store Manager)

About UNIQLO

UNIQLO is a brand of Fast Retailing Co. (FR), a global Japanese retail holding company that designs, manufactures and sells clothing under multiple brands including: GU, Theory, Helmut Lang, PLST (Plus T), COMPTOIR DES COTONNIERS, PRINCESSE TAM TAM, and UNIQLO. FR is currently among the world’s top three largest apparel retail companies and UNIQLO, its pillar, is considered Japan’s leading specialty retailer. With an operation spanning over 2300 stores worldwide in more than 25 countries and regions, UNIQLO is driven by its LifeWear concept for ultimate everyday clothes, offering unique products made from high-quality, highly functional materials, at affordable prices. UNIQLO proactively seeks to minimize the environmental impact of our businesses through the development of recycle-oriented products while continuing to offer people all over the world the joy, happiness, and satisfaction of wearing truly great clothes that embody our corporate philosophy: Changing clothes. Changing conventional wisdom. Change the world.

At UNIQLO, we are committed to providing our employees with enriching and challenging opportunities where achievements and personal growth are acknowledged and rewarded. We are dedicated to offering our employees training, performance-based increases, and unlimited growth opportunities. If you are an ambitious, hard-working individual who welcomes new challenges, have a drive for success, and embrace the responsibility of leadership—then you belong at UNIQLO!

Overall Position Overview

Reporting to the Store Manager and Area Loss Prevention Manager, the Loss Prevention (LP) Associate is responsible for day-to-day implementation of all Loss Prevention programs and initiatives within their assigned location. These responsibilities include, but are not limited to, shortage and safety goals, detection and safe apprehension of shoplifters, recovery of merchandise, auditing, use of LP Technology, and training store personnel on Loss Prevention related topics at their location. 

Key Responsibilities

• Implementation and execution of all Loss Prevention initiatives and policies within their assigned location in partnership with Store Management and the Area Loss Prevention Manager, to protect the company’s assets and ensure the safety of all customers and employees.
• Assist Store Manager and Area Loss Prevention Manager with training of store personnel on Loss Prevention policies, procedures, and initiatives. 
• Detect and identify shoplifters and safely apprehend subjects or recover merchandise accordance with Federal and Provincial laws, as well as company and department policy.  Assist the Area Loss Prevention Manager with detection and investigation of internal theft and policy violation incidents on an ongoing basis. Track internal investigations and external theft incidents within the department’s case management system in a timely manner.
• Implement loss reduction initiatives in partnership with store teams and Loss Prevention senior management. Follow up as necessary on throughout the inventory cycle to ensure compliance and report progress to the Store Manager, Area Loss Prevention Manager, and others as directed.
• Utilize Loss Prevention technology equipment including CCTV, Access Control, EAS, and exception-based reporting systems to identify and act on loss and safety issues within assigned location. Utilize technology including exception-based reporting systems to identify dishonest activity both internally and externally.
• Utilize the store RFID Inventory system and be able to provide training to store team members on an ongoing basis. Correct and resolve operational issues in partnership with the store team, Area Loss Prevention Manager, and the LP Inventory Accuracy team.
• Provide direct support to assigned locations for taking of financial inventory, and RFID based cycle counts as directed. 
• Regularly communicate with other LP team members, and support cross-communication between store team members, and other departments to identify common issues.
• Other duties as required

Desired Skills and Experiences

• Minimum of 5+ year of related experience in Loss Prevention or Asset Protection in a multi-unit capacity
• Full understanding of Canadian federal, provincial and local laws and regulations regarding apprehensions, safety, and all aspects of Loss Prevention
  • Being provincially licensed is also the requirement for this role
• Demonstrated experience in Internal Investigation including use of exception reporting systems as well as managing external apprehension programs
• Proven ability to interface with law enforcement and legal professionals on both criminal and civil matters
• Experience with Loss Prevention technology and methods, including CCTV, covert surveillance, EAS, Access Control, and Intrusion Detection systems.
• Knowledge of inventory management systems and inventory accuracy principles considered an asset including familiarity with RFID technology
• Excellent customer service and communication skills (both written and verbal)
• Strong attention to detail
• Effective time management skills
• Problem-solver and results oriented
• Ability to work in a fast-paced environment under pressure
• Works well with teams and autonomously
• Knowledge and familiarity with using MS office and G-suite
• Ability to work a flexible schedule based on department and company needs
• Must be able to stand/walk for entire shift and be able to occasionally lift up to 50 pounds
• Regular travel within assigned location(s) is required; other occasional travel may be necessary as per the needs of the business

Benefits

• Employee Discount at all UNIQLO Canada retail locations
• Group Insurance (Health & Dental)
• Access to Employee Assistance Program
• Competitive compensation range of $20 - $22 per hour commensurate with experience
• Opportunities for promotion every 3 months

UNIQLO Canada is an equal opportunity employer. UNIQLO Canada encourages applications from all qualified candidates and accommodates person with disabilities. Candidates that are selected for interviews should advise us if they require accommodation