3,072 Client Communication jobs in Canada

Poste permanent, à temps plein

Vous êtes, tout comme nous, passionné par le domaine de l’automobile, par les nouvelles technologies et par le service à la clientèle. Travaillant sous la supervision de la chef d’équipe, CDAI, vous serez responsable de répondre aux demandes de clients ou d’acheteurs potentiels provenant des sites Internet SPINELLI, par courriel, par clavardage et assurerez la gestion et le suivi des contacts clients.

Joueur clé des équipes de ventes, vous serez la personne-ressource du service client sur le Web. Toujours bien au fait de nos promotions, de nos offres et des caractéristiques de nos véhicules, vous serez en mesure de les communiquer efficacement aux clients par Internet. Habile communicateur, vous documenterez aussi vos interactions avec la clientèle.

Vous participerez aux événements de relance, aux promotions et aux séances d’information sur les services offerts par SPINELLI. Votre sens de l’initiative vous permettra de suggérer des moyens d’améliorer le service à la clientèle par Internet et de les mettre en pratique selon les besoins.

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Description

Beneva est issue du regroupement de La Capitale et de SSQ Assurance pour devenir la plus grande mutuelle d’assurance au Canada avec plus de 3,5 millions de membres et clients.

En tant que professionnel(le) à la Vice-présidence exécutive Stratégie, expérience client et marketing, vous jouerez un rôle transversal de premier plan en contribuant notamment à la planification stratégique globale de l’entreprise et par ligne d’affaires;

Si vous vous sentez l’âme d’un bâtisseur ou d'une bâtisseuse venez apporter votre pierre à l’édifice de la plus grande mutuelle au Canada ! Des projets et des défis vous attendent dans un écosystème collaboratif empreint de valeurs humaines, d’entraide et de respect !

Pourquoi nous choisir ?

#LI-DNI

True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Description

Beneva est issue du regroupement de La Capitale et de SSQ Assurance pour devenir la plus grande mutuelle d’assurance au Canada avec plus de 3,5 millions de membres et clients.

En tant que professionnel(le) à la Vice-présidence exécutive Stratégie, expérience client et marketing, vous jouerez un rôle transversal de premier plan en contribuant notamment à la planification stratégique globale de l’entreprise et par ligne d’affaires;

Si vous vous sentez l’âme d’un bâtisseur ou d'une bâtisseuse venez apporter votre pierre à l’édifice de la plus grande mutuelle au Canada ! Des projets et des défis vous attendent dans un écosystème collaboratif empreint de valeurs humaines, d’entraide et de respect !

Pourquoi nous choisir ?

#LI-DNI

True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

Description

Beneva est issue du regroupement de La Capitale et de SSQ Assurance pour devenir la plus grande mutuelle d’assurance au Canada avec plus de 3,5 millions de membres et clients.

En tant que professionnel(le) à la Vice-présidence exécutive Stratégie, expérience client et marketing, vous jouerez un rôle transversal de premier plan en contribuant notamment à la planification stratégique globale de l’entreprise et par ligne d’affaires;

Si vous vous sentez l’âme d’un bâtisseur ou d'une bâtisseuse venez apporter votre pierre à l’édifice de la plus grande mutuelle au Canada ! Des projets et des défis vous attendent dans un écosystème collaboratif empreint de valeurs humaines, d’entraide et de respect !

Pourquoi nous choisir ?

#LI-DNI

True to its purpose, Beneva places people at the heart of its actions and contributes to the well-being of the community. It accompanies its clients in all stages of their lives, both for their insurance and for their financial services.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

By joining the RONA family, you’ll enjoy many benefits, such as:
An inclusive and safe working environment
Promotion of work-life balance
Exclusive employee discounts
Benefits: insurance (certain conditions apply), annual salary review, etc.
Opportunities for advancement within the company
An employer that’s involved in the community
Teamwork and ongoing training
A comprehensive training program for all new hires
A student incentive program
And much more!

Become a member of our Rona customer service team and make a real difference to our customers' day. By joining our team, you'll have the opportunity to develop your customer service skills while evolving in a dynamic environment where every day brings new challenges and successes.

Your role: Greet customers and ensure a good customer experience
Assist customers in loading products in their cart or vehicle
Bring carts for customers who need assistance and collect carts in the parking lot
Assist the customer service and checkout teams
Return all merchandise left at the returns desk to the appropriate departments
Stay informed of promotions and flyers
Follow the store’s policies and procedures on loss prevention and health and safety in the workplace
Other related tasks to ensure the store runs smoothly

What we're looking for: Excellent customer service skills
Ability to work independently in a fast paced environment

If selected for an interview, please advise our Store team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Description de l'entreprise

Située dans la Mitis au Bas St-Laurent, La Cabottine - Saveurs indigènes est une petite entreprise spécialisée dans la cueillette des produits sauvages comestibles. Nous pratiquons une cueillette éthique, respectueuse des écosysytèmes et en plus des produits frais, nous offrons une gamme de produits transformés: tisanes, gelées et confitures de fruits sauvages, produits dérivés des champignons forestiers et épices boréales.

Description de l’offre d’emploi

Cueilleur.euse de produits sauvage et soutien génial !

Tâches: 

• Cueillette de produits sauvages (plantes, baies, champignons) de façon éthique, en nature;
• Préparation des commandes et livraison;
• Effectuer du service client (participation au kiosque du marché public, suivi de points de vente, ventes aux particuliers, etc) en collaboration avec la propriétaire;
• Rédiger certaines publications; 
• Toutes autres tâches connexes (entretien général, communications, ensachage, saisie de données sur informatique, etc)

Conditions de travail

• Temps plein de jour, 30 à 40 hrs sem., de 6 à 8 mois, temps partiel possible en basse saison.
• Entrée en poste dès que possible.
• Salaire à discuter
• On offre le plus beau milieu de travail qui soit . la nature ! Et un petit atelier chaleureux, à échelle humaine !
• L’opportunité de pouvoir développer vos intérêts/passions/qualités et de vous épanouir dans plusieurs volets ! Vous êtes efficace en cueillette et avez une passion pour la photo ? Vous êtes passionné de cuisine et aimez être dehors aussi ? Ici, on tient compte des besoins de l’entreprise ET de vos intérêts et compétences pour profiler votre poste !

Qualités, expériences et éléments requis: 

• Sourire et bonne humeur au travail ! Ici, on aime les belles relations humaines ! Même si on travaille en pleine nature, le savoir-être et la collaboration sont essentiels !
• Avoir une connaissance de base des plantes et avoir travaillé en nature
• Capacité d’adaptation et pouvoir « se revirer sur un 10 cent! » ! On travaille avec la météo, des produits sauvages et des humains.qui sont sujets à changement sans préavis!
• Atouts intéressants/importants: Connaissance des outils gps, géomatique et suite office (excel), orientation en forêt, bonne forme physique.
• Avoir accès à une voiture.
• Efficacité, polyvalence, discrétion et débrouillardise.
• Formation ou expérience dans un/des domaines suivants sont des forces complémentaires : cueillette, écologie, transformation alimentaire, communications, réseaux sociaux, vente, tâches d’entretien.

Langues

• Français parlé et écrit - Moyen

Formations

• Diplôme d’études secondaires (DES)

Expérience1 à 6 mois

Compétences

• Endurance
• Capacité à travailler en équipe
• Polyvalence

Tavailleuses et travailleurs expérimentésCette offre d'emploi provient d'un employeur disposé à embaucher des travailleurs expérimentés. Pour plus d'information : Travailleurs expérimentés sur le marché du travail | Gouvernement du Québec (quebec.ca)

Company Overview:

We are seeking a highly organized and detail-oriented Data Entry Clerk to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:

• Input and update data accurately into databases, spreadsheets, and company systems.
• Verify accuracy of data before entering it into systems.
• Maintain and update filing systems for paper and electronic documents.
• Review data for errors, inconsistencies, or incomplete information.
• Conduct regular data audits and generate reports as required.
• Retrieve data from the database or electronic files as requested.
• Respond to requests for information and access relevant files.
• Maintain confidentiality of sensitive information.
• Communicate with internal departments to verify or clarify data.
• Assist with general administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience as a data entry clerk or similar position is an advantage.
• Familiarity with administrative duties and office procedures.
• Strong knowledge of Microsoft Office Suite (especially Excel and Word).
• Experience using data entry software or ERP systems is a plus.
• Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:

• Excellent attention to detail and accuracy.
• Fast and accurate typing skills.
• Strong organizational and time management abilities.
• Ability to handle confidential information with integrity.
• Good communication skills, both written and verbal.
• Self-motivated with the ability to work independently or as part of a team.
• Problem-solving skills and the ability to spot data inconsistencies.
• Basic understanding of databases and spreadsheets.

Working Conditions:

• Remote environment, depending on company setup.
• Regular working hours, with occasional overtime during peak periods.
• Requires long periods of sitting and working at a computer.

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

Job Title

Customer Service Representative

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

A Customer Service Representative is responsible for providing assistance, information, and support to customers regarding products or services. Their duties include answering inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving. Customer Service Representatives often handle incoming calls, emails, or chat inquiries, maintain accurate records of customer interactions, and may also process orders or provide product recommendations. Strong communication skills, empathy, and the ability to navigate customer service platforms are essential for success in this role, as Customer Service Representatives serve as the frontline of support for the organization.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Refer unresolved customer grievances to designated departments for further investigation.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Speaking:  Talking to others to convey information effectively.
• Service Orientation:  Actively looking for ways to help people.
• Persuasion:  Persuading others to change their minds or behavior.
• Reading Comprehension:  Understanding written sentences and paragraphs in work related documents.
• Critical Thinking:  Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Writing: Communicating effectively in writing as appropriate for the needs of the audience.
• Coordination:  Adjusting actions in relation to others' actions.
• Social Perceptiveness:  Being aware of others' reactions and understanding why they react as they do.
• Negotiation:  Bringing others together and trying to reconcile differences.