4,011 Client Experience jobs in Canada

Job Description

Description

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The senior service associate will demonstrate a high level of service excellence setting a strong example for their peers. They will act as the primary information source of the CX team by providing outstanding support to better service our clients. The senior service associate will always maintain professionalism and customer-focused approach in all interactions.

WHAT YOU WILL DO

• Support Client Service Associates by investigating complex, escalated account related inquiries and provide service-focused solutions. 
• Identify opportunities to improve the Financial Service Centre’s knowledge base. 
• Develop and document procedures resulting from product enhancements, system implementations or new initiatives. 
• Assist Client Services and other departments in researching and finding solutions for complex tax, registered plan and estate/trust issues. 
• Act as escalation and reference points for CSR’s 
• Remain actively involved in the identification, review and development of business policies and practices with a goal to ensure operational efficiency and CSR knowledge development. 
• Act as a resource to assist with the Service Centre initiatives and projects or other projects as needed.
• Act as lever and assist with overflow of inbound calls 

 WHAT YOU WILL BRING

• Minimum of 12 months progressive experience in Financial Service Role having acquired all skill sets 
• Exceptional verbal and written communication skills 
• Strong analytical and problem-solving skills 
• Excellent research skills, including the ability to comprehend and interpret complex situations
• Post-Secondary education.  
• Enrollment or completion of the Canadian Securities Course, IFIC Sales Course, CFA, CFP are an asset.  
• Strong understanding of Assante’s products, policies and procedures, required to have successfully passed all CS trainings.  
• Excellent communication (verbal and written) skills.  
• Strong interpersonal skills and ability to collaborate with various teams.  
• Ability to effectively liaise with other business units and project teams.  
• Outstanding organizational and time management skills.  
• Proven ability to effectively problem-solve and make decisions.  
• Ability to effectively manage and diffuse high-tension situations comfortably.  
• Self-motivated with ability to work proficiently both independently and in a team environment.  
• Fluency in French is considered an asset. 

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice.

Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced Group Benefits
• Parental Leave Top–Up Program
• Fitness Membership Discounts
• Paid Volunteer Day

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.

Please submit your resume in confidence by clicking “Apply”. Only qualified candidates selected for an interview will be contacted. CI Financial Corp. and all of our affiliates (“CI”) are committed to fair and accessible employment practices and provide reasonable accommodations for persons with disabilities. If you require accommodations in order to apply for any job opportunities, require this posting in an additional format, or require accommodation at any stage of the recruitment process please contact us at , or call ext. 4747.

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs
• Respond to client walk-ins and crisis calls at the Bonnyville Office
• Monitor and respond to requests on the crisis chat platform
• Ensure appropriate coverage for crisis response when required
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making
• Providing appropriate community resources, referral options, and soft transfers to other human service providers
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks)
• Assist with special projects and other duties as assigned by the supervisor

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered
• Previous counselling experience in sexual assault preferred
• Minimum 2-5 years experience in the field of counselling, mental health, or social services
• Demonstrate ability in written and oral communication
• Valid driver’s license and reliable transportation
• Proficient in MS Office, (Outlook, Word, Excel) and case management database
• Detail-oriented and well organized
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset

WHAT DCSC OFFERS:

• Competitive salary
• Full health benefits
• RRSP program
• Generous paid vacation time
• Strong focus on staff wellness and work-life balance
• Professional development opportunities

Recruitment supported by Lakeland HR Solutions

Job Description

Salary: $49,828 - $5,015

Client Support Worker (HART Hub)

EMPLOYMENT

OPPORTUNITY

Full-Time 3-year Contract Position

Waasegiizhig Nanaandaweiyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

The Homelessness Addiction and Recovery Treatment (HART) Hub will offer a seamless continuum of care that integrates a culturally responsive care model and healing methods. This model is tailored to the needs of individuals who are experiencing homelessness, addiction and mental health designed to address the multifaceted needs of our communities, this approach ensures coordinated, compassionate, and evidence-based care as a way to support stability and long-term recovery.

The position will operate in a 24/7 format with shift work and weekends included. Responsibilities include monitoring and supporting clients, preparing program materials, and assisting with group sessions which will often include outdoor and hands-on activities. The program will also provide referrals to partner organizations.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

Qualifications:

• minimum OSSD or equivalent; some experience working in the health care field an asset;
• demonstrated understanding of wholistic health and well-being; personal experience or strong knowledge of the healing journey and abstinence from mind altering chemicals;
• demonstrated oral and written communication skills (including computer skills); excellent interpersonal skills to deal effectively with a wide variety of people;
• deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing; ability to speak and understand Anishinaabemowin a definite asset;
• experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
• proof of immunization in compliance with policy requirements is mandatory;
• valid drivers license, own vehicle and willingness and ability to travel required;
• criminal records check and current drivers abstract required;
• commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model
  
  

Salary: 49,828 - 65,015 with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: September 2, 2025

Client Support Worker (HART) Position
Email:

For more information visit our website: WNHAC.org

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply.

We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers