5,263 Client Interaction jobs in Canada
Fmcg - Customer Support
Remote
$33 - $35 per hour
SWISS GEAR
Posted 26 days ago
Job Viewed
Job Description
Job Summary:
We are looking for a friendly, solution-focused Customer Support Representative to assist clients by providing product/service information, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email, chat, or social media to address inquiries and concerns efficiently.
- Respond to customer inquiries via phone, email, chat, or social platforms
- Provide accurate information about products, services, or policies
- Resolve customer issues promptly and professionally
- Document customer interactions and follow up as needed
- Escalate unresolved issues to appropriate departments
- Maintain a high level of customer satisfaction
- Identify customer needs and provide personalized solutions
- Stay updated on company products, promotions, and policies
- Excellent verbal and written communication
- Strong problem-solving and conflict-resolution skills
- Patience, empathy, and active listening
- Ability to multitask and manage time effectively
- Familiarity with CRM systems and customer support tools
- Basic technical troubleshooting abilities
- Previous experience in customer service, call center, or support roles is preferred
- Experience with CRM tools (e.g., Zendesk, Salesforce) is an asset
- High school diploma or equivalent (required)
- Post-secondary education in communications, business, or a related field is a plus
- On-the-job training is often provided
Company Details
SwissGear is a trusted global brand specializing in high-quality backpacks, luggage, travel gear, and accessories. Known for Swiss precision and innovation, SwissGear combines durability with smart design to meet the needs of travelers, students, and professionals. From TSA-friendly laptop backpacks to rugged luggage built for adventure, SwissGear products deliver functionality, comfort, and style, empowering you to travel smart, wherever life takes you.
This advertiser has chosen not to accept applicants from your region.
0
Customer Support Specialist
Kamloops, British Columbia
$45000 - $75000 Y
Total Power Limited
Posted today
Job Viewed
Job Description
What You'll Do – The Role (Responsibilities)
- Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
- Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
- Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
- Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
- Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
- Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
- Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
- Monitor multiple National Smart Lists to determine available calls that can be invoiced.
- Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
- Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
- Monitor return invoice inbox for customer correspondence and rejected invoices.
- Follow up with the branches, technicians for completion of documentation.
- Verify that all supporting documentation is attached to each invoice.
- Ensure metrics set in place with monthly goals are achieved.
- Attend quarterly meetings and be ready to share ideas revolving around invoicing.
- Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
- Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
- Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
- Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
- Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
- Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
- In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
- Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.
What You Need (Requirement)
- Minimum 2 years' dispatching experience in a similar industry.
- Demonstrated ability to troubleshoot basic questions of a technical nature.
- Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
- Time management, accountability, and dependability.
- Excellent communication; verbal and written.
- Excellent problem solving, negotiation, and decision-making skills.
- Excellent organizational skills with strong multi-tasking capabilities.
This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
Why Aerotek?Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over200+ officesnationwide. We work with95%ofFortune 500 companiesand specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Anjou, Quebec
Aerotek
Posted 2 days ago
Job Viewed
Job Description
Pourquoi choisir Aerotek?Aerotek fait partie d''Allegis Group, soit l'agence de dotation en personnel no1 aux États-Unis. Nous sommes une entreprise privée qui compte plus de 250 bureaux en Amérique du Nord et qui travaille avec 95 % des entreprises du classement Fortune 500.Votre développement est la clé du succès.En tant qu''équipe de personnes motivées, nous nous poussons, ainsi que ceux qui nous entourent, à nous développer personnellement et professionnellement.Nous croyons que chaque personne possède un large éventail d''expériences et de perspectives uniques, ancrées dans un ensemble différent d''identités et d''attributs culturels. Nous sommes fiers d''établir des relations dans lesquelles nous cherchons à comprendre, à rencontrer les gens là où ils sont et à célébrer notre diversité, ce qui favorise nos performances, notre engagement et notre innovation.RésuméVeiller à ce que nos employés contractuels, nos clients et nos équipes de vente reçoivent un service supérieur dans les domaines des ressources humaines, de la comptabilité et du soutien administratif.Tâches et responsabilités essentiellesL''associé au support client (CSA) est chargé de s''assurer que nos clients, y compris, mais sans s''y limiter, les employés contractuels, les clients et les équipes de vente locales reçoivent un soutien supérieur en matière de ressources humaines, de paie et d''avantages sociaux. L''ASC est également le principal agent de liaison avec le siège social pour toutes les questions liées à la comptabilité. Les responsabilités spécifiques comprennent :Assurer le service client du front office (téléphone et réception).Compléter la paie interne.Gérer l''audit et la collecte des fiches de pointage (y compris contacter les entrepreneurs et/ou les clients pour les fiches de pointage manquantes) dans PeopleSoft et AHCS.Audit du rapport de facturation du temps et de l''audit.Gérer la distribution et l''explication des numéros de commission prévus et réels.Résolution de tous les problèmes liés aux spreads et aux commissions.S''assurer que les feuilles de temps pour les comptes d''exception AHCS sont soumises à l''associé de l''entreprise en temps opportun.Gérer le processus de chômage, y compris les réclamations et les audiences.Gérer le programme d''indemnisation des accidents du travail, y compris l''éducation, le dépôt des réclamations et les emplacements alternatifs de service léger.Gérer le traitement de la paie (tri, trucs et courrier).Résolution de tous les problèmes de paie et de facturation (ajustements, chèques perdus, problèmes de facturation, etc.)Gestion de tous les classements.* S''assurer qu''un approvisionnement adéquat de paquets de pré-emploi est disponible.Remplir les documents de pré-embauche avec les entrepreneurs.Gestion de l''entrepreneur et du programme d''avantages sociaux internes.Assurer la saisie précise et opportune des départs et des arrivées dans PeopleSoft.Audit des rapports New Starts.Gestion du dossier RH.Vente de dépôt direct ou dépôt électronique et CashPay à tous les entrepreneurs et clients.Gestion de l''utilisation de DHL ou FEDEX.Assurer le traitement en temps opportun des formulaires de crédit d''impôt.Assurer des niveaux adéquats de fournitures administratives et de cuisine.Gestion du compte P Card.Responsabilités de supervisionS''assurer que le plus haut niveau de service client est fourni à nos clients et employés internes et externes. L''ASC doit s''acquitter de ses responsabilités de surveillance conformément aux politiques de l''organisation et aux lois applicables.QualificationsPour effectuer ce travail avec succès, une personne doit être en mesure d''accomplir les tâches essentielles de manière satisfaisante. Les exigences énumérées ci-dessous doivent être remplies pour accomplir les tâches et responsabilités essentielles du poste.Formation et/ou expérienceDiplôme BA / BS en ressources humaines, commerce et comptabilité préféré.2 ans et plus d''expérience dans un poste lié au service à la clientèle.Capacité d''établir des priorités, d''organiser, de résoudre des problèmes et de respecter les délais et les objectifs.Capacité à communiquer efficacement et à assurer un suivi approprié.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.
This advertiser has chosen not to accept applicants from your region.
5
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 7 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices
Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices
Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
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Customer Support Representative
Toronto, Ontario
Rose Rocket
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Rose Rocket
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7
Customer Support Specialist
Toronto, Ontario
Kindsight
Posted today
Job Viewed
Job Description
Job Description
Job Description
JOB TITLE: Customer Support Specialist
DEPARTMENT: Customer Success
REPORTS TO: Support Manager
JOB STATUS: Full Time (Salary)
LOCATION: Remote Canada
About Kindsight:
Kindsight builds technology that helps fundraisers make a difference. For decades, Kindsight has supported the education, healthcare, and nonprofit sectors with fundraising tools and the largest charitable giving database on the market. And as the giving sector evolves, so does Kindsight. As the leader in fundraising intelligence, Kindsight leverages real-time data and AI to help thousands of organizations around the world identify, manage, and engage with donors - at any scale. With purpose-built CRMs that corral all of that donor information and campaign tracking into one place, donor prospect research tools that offer proactive insights and real-time donor intel, and generative AI that creates personalized, meaningful content drafts at scale, Kindsight’s product suite is truly changing the game for donor fundraising.
Position Summary:
We are looking for an excellent communicator with a passion for researching issues who can help us continue building strong relationships with our users. Join us today and make a meaningful impact for charities and services in communities all around the world!
What You'll Do:
● Responsible for providing client support for Kindsight products via email, telephone, and chat
● Apply analytical skills and technical troubleshooting knowledge to solve user and product problems ranging from simple to complex
● Analyze, track and resolve customer questions in a prompt and accurate manner to ensure the highest level of client satisfaction
● Assist in the setup of Kindsight products within integrated system
● Contributing to the knowledge base and creating user-friendly help articles, documentation, tutorials, videos, guides, etc.
● Work with the onboarding team to bring best-in-class value training to our amazing clients
● Prioritize issues based on severity and customer impact
● Maintaining and expanding knowledge of Kindsights products, staying up-to-date with new functionality and compliance changes
● Build and maintain positive client experience, perception, and satisfaction
● Work in a collaborative team environment to enhance customer and internal knowledge of Kindsight products
● Other related duties, as assigned
What We're Looking For:
● 2+ years’ work experience in a related role demonstrating excellent analytical, organizational and a high amount of emotional intelligence
● Exceptional verbal and written communication skills, and the ability to explain complex concepts to non-technical people. Demonstrating empathy and patience in every customer interaction
● Basic understanding of desktop software and network infrastructure with an emphasis on how technology works within small to mid-sized organizations
● Excellent time management and prioritization skills in continually changing work environment
● Experience and understanding of cloud-based solutions (SaaS)
● Experience with Salesforce.com is an asset
● Willingness to learn – enthusiastic and willing to do whatever it takes to get the job done!
Compensation Range: $38,000-$45,000 CAD Base Salary Annually, based on experience, market benchmarks and role complexity. We aim to offer fair, competitive pay that reflects your skills and the market.
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8
Billing & Customer Support
Ottawa, Ontario
Kevin Carruthers - Desjardins Insurance Agent
Posted today
Job Viewed
Job Description
Job Description
Job Description
BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED
We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.
MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development
DUTIES AND RESPONSIBILITIES INCLUDE:
- Daily Outbound Billing Calls to Existing Clients who have past due payments
- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues
- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions
- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls
- MUST BE ORGANIZED & COMFORTABLE ON PHONE
- Must be able to work alone with little supervsion (Lot's of Support though)
- Assist Team where Needed with Other Support & Administrative Duties
40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY
ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED
LOCATED IN ORLEANS (INNES & TENTH LINE)
KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES
IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,
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9