165 Client Interaction jobs in Richmond Hill

Job Description

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

As a Customer Support Management Professional here at Honeywell, you will provide strategic leadership and direction to the customer support function, ensuring that our customers receive exceptional service and support throughout their journey with us.
You will report directly to our Sr Customer Support Management Supervisor, and you'll work out of our Centennial, CO location on a Hybrid work schedule (Hybrid 3:2 work week)
In this role, you will have a significant impact on our business. By effectively managing customer support operations at a senior level, you will contribute to customer satisfaction, loyalty, and business growth. Your leadership and expertise will play a crucial role in enhancing our reputation as a customer-centric organization.
You will be responsible to drive SPOT (Service Performed One Time) growth within the business through direct involvement in the quoting, delivery, billing, and reporting processes for Reactive Quoted Work (RQ). You will have day to day interaction with key members of the service team (FSPs, FSS, SBL, RGM), customers, and suppliers. You will lead continuous improvement initiatives including enhanced use of estimating and mobile tools for digitization.
Our customers value our ability to deliver quotes quickly and efficiently as part of our service delivery.
**TIMELINE**
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates.
**KEY RESPONSIBILITIES:**
Spot Quoting
· Support Field Service Professionals (FSP), Field Service Supervisor's (FSS) with proposal generation for medium-high complex opportunities.
· Obtain parts/subcontractor/special pricing as required
· Creates SPOT quotes in quoting system (Salesforce and CPQ), and prepares estimate for approval (with input from field)
· Generate proposal for review and approval (with input from field)
· Sends proposal to customer and follows up for feedback and their approval / order to proceed
SPOT Delivery
· Customer setup (if new) including verification of customer information in SAP/SMS
· Books RQ as needed (Ensures proper assigned to, customer name, scope, and PO is entered)
· Ensures proper documentation is received, COI/SOV's/Signed Documents are returned.
· Generates work order through BSC and dispatch.
· Informs field of work order information, verifies schedule for delivery, communicates schedule to customer.
· Orders, receives, and coordinates all material for the job
· Issues PO's, mobilizes, schedules subcontractors (w/ input from field)
· Tracks progress of open RQs in SMS (tracking orders, scheduling delays, invoicing activity, etc.).
· For larger or quoted SPOT jobs, liaise with administration team to complete progress billing.
· Ensures 100% completion of work in the field with field staff.
· Verifies the work order is closed and exported in SMS.
SPOT Close Out and Billing
· Ensures all material/sub/other costs are processed and transacted to the job (including follow up with suppliers to ensure costs are correctly captured)
· Monitors billing reports and unbilled to ensure the job has been correctly processed and billed.
· Sends invoices to customer as needed.
· Follows up with customer (when needed) to ensure paperwork/invoice received.
· Checks on satisfaction of job as needed.
· Support cash collection team on disputes as needed.
Financial Reporting
· Work with FSS/SBL to review weekly reports for RQ orders and pipeline
· Assist with job forecasting (if required) and overall job monitored for cost against the estimate
· Escalate items as needed to FSS / SBL if not tracking to target or estimate.
Work Digitization
· Promote and enhance CPQ adoption and use of CPQ mobile across the teams
· Support implementation of additional work digitization activities and act as local champion for these initiatives
**MUST HAVE:**
· High School Diploma.
· 3 years of work experience in a professional business environment.
**WE VALUE:**
· Bachelor's degree highly valued.
· Excellent computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint).
· Good written and oral communication with strong attention to detail.
· Basic project management skills, including task prioritization, scheduling, cost management, and reporting.
· Ability to follow instructions and identify opportunities for improvement.
· Previous industry experience.
· Previous technical/installation experience.
· Previous customer service experience.
· Bachelor's degree or technical/professional certificate.
· Good presentation skills.
· Internal sales or account management experience.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.

Job Description

Job Description

The world doesn’t need giant media organizations to tell every story. It needs millions of creators, independent voices who bring weird, wonderful stories to life online.

We’re working to help every creator earn a living.

Modash is a growing creator partnerships platform that helps brands scale their partnerships with creators on Instagram, TikTok, and YouTube. We’re looking for a support-obsessed human to help iconic consumer brands and fledgling Shopify stores partner with more creators more successfully.

Life of a Customer Support Specialist at Modash

Here are key focus areas for a Customer Support Specialist at Modash:

• Cover Support tickets and work closely with our B2B customers to solve problems on the fly
• Feel comfortable with providing on-camera support, either hopping on a call with a customer or recording a short video
• Tackle technical and non-technical support inquiries with a breeze
• Put love into making your life more efficient while continuing to build a strong knowledge base
• Brainstorm creative ideas with your team to make our operations even better
• Enjoy collaborating and work closely with Customer Success and other departments to resolve issues to enhance our customer experience
• Gather feedback from customers and fight other teams to bring these improvements to life
• Participate in regular ticket reviews to reflect on your own support interactions and give feedback to teammates, helping us all improve.

And a little more about us.

Founded by a high-school dropout and a Canadian (yes, we’re also shocked it’s going so well), Modash is building a suite of tools that help brands scale partnerships with online content creators.

1,500+ companies like Google, Wolt (Doordash), Bolt, and Nord VPN use Modash to find, analyze and monitor social media creators.

We have some very big customers. Some have already changed the world. But many of them are just starting out. Modash is their first customer acquisition channel and we help make their missions come to life, in our small way.

We’re a profitable company. We’re also backed by the best investors in Europe. Including Icebreaker.vc, Change Ventures, and a group of Europe’s top founders.

We’re a small team and we’re just getting started. You’ll work with people who have done everything from building solar cars to hanging out with Metallica and Bon Jovi.

Folks who have seen the inner workings of companies like Amazon, Veriff, Pipedrive, Yes, and the burning man of startups - Pirate summit. Come be great and do great things and make great stuff and create great memories while making a great impact. Do it.

Requirements

This is how we imagine you are:

• Are passionate about solving problems for customers, big and small
• Have 3+ years of experience supporting B2B customers via chat and email (extra points for technical troubleshooting)
• Know your way around Intercom or similar support tools
• Communicate clearly and thoughtfully — written, spoken, and on video
• Are creative. You don’t give stamp answers, you find the right solution and explain it like a human.
• Like improving things as you go, not just following rules that were written in 2017
• Have a basic understanding of marketing and how TikTok, Instagram, and YouTube work
• Are comfortable working with a distributed team, async, across time zones
• Are open to occasional evening or weekend work, planned ahead

This is important to keep up with the Modashians:

• Get-it-done attitude. We all run into roadblocks every day. We’re looking for someone who can find solutions, motivate themselves, and keep getting things done.
• You aspire to be great. We’re not shooting for mediocrity here.
• Interest in the creator economy. Our mission is to help creators get paid. You don’t need to live and breathe the creator world, but we’d like it if your values align with ours.
• You move fast. We iterate, ship, and learn quickly.
• If you have prior experience working in a startup, that's great! If you haven't, we hope you share our passion for this way of operating.
• If you meet most (but not all) of the above criteria, don’t let that stop you from applying. We’re still interested in hearing from you.

Benefits

We don’t expect you to:

• Build everything from scratch - we have automated expansion triggers inside our platform that help you be more efficient in your everyday work.
• Figure it out all on your own - you will have a supportive, accessible team of people around you and an onboarding buddy to support your smooth entry ride.

What we’re offering

• Unlimited paid vacation time

DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.

We are looking for a *Customer Support Specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.

As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours.

Benefits:
* This is a full-time or part-time REMOTE position
* You’ll be able to choose which projects you want to work on
* You can work on your own schedule
* Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work

Responsibilities:
* Come up with diverse conversations over a range of topics
* Write high-quality answers when given specific prompts
* Compare the performance of different AI models
* Research and fact-check AI responses

Qualifications:
* Fluent in English
* A bachelor's degree (completed or in progress)
* Excellent writing and grammar skills
* Strong research and fact-checking skills to ensure accuracy and originality

Note: Payment is made via PayPal. We will never ask for any money from you.

#INDCACW

Job Type: Contract

Pay: From $27.32 per hour

Work Location: Remote

DataAnnotation is committed to creating quality AI. Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.

We are looking for a *customer support specialist* to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write novel conversations in order to teach them what to say.

As part of the application process, you will be asked to complete an assessment. If you pass, you will gain access to projects. Based on the quality of your work, you will continue to receive projects regularly. We find our most successful candidates work between 5-20 hours per week, up to 40 hours.

Benefits:

* This is a full-time or part-time REMOTE position
* You’ll be able to choose which projects you want to work on
* You can work on your own schedule
* Projects are paid hourly, starting at $20+ USD per hour, with bonuses for high-quality and high-volume work

Responsibilities:

* Come up with diverse conversations over a range of topics
* Write high-quality answers when given specific prompts
* Compare the performance of different AI models
* Research and fact-check AI responses

Qualifications:

* Fluent in English (native or bilingual level)
* A bachelor's degree (completed or in progress)
* Excellent writing and grammar skills
* Strong research and fact-checking skills to ensure accuracy and originality
* Previous experience as a Freelance Writer, Content Writer, Editor, Copywriter, Copy Editor, or those with experience in journalism and/or media is preferred but not required

Note: Payment is made via PayPal. We will never ask for any money from you. PayPal will handle any currency conversions from USD.

#INDCACW

Job Type: Contract

Pay: From $27.35 per hour

Work Location: Remote

Job Description

Job Description

Located in Vaughan, ON., isure is Canada’s fastest-growing digital insurance brokerage and we are hiring for a Customer Support Representative. We offer a wealth of features and technologies as offered by large leading insurance companies but with the customization of service and advice of skilled insurance brokers. That is the isure difference!

If you want to learn and develop with a team that inspires and shares knowledge, then we want to hear from you! We are growing, and our great people make it fun to come to work every day. Our team provides you with the tools to succeed, including one-on-one training, ongoing support, continuous education, knowledge and technology. All we ask from you is an open mind, continued effort, and the will to learn so we can watch you thrive.

 Key responsibilities for this position include:

• You are required to pass the Register Insurance Brokers of Ontario Level 1 exam with in your first 3 months at isure or your employment will end. 

• Processing new insurance applications and policy changes on multiple insurance company portals

• Data entry and updating customer files in our Broker Management System (BMS)

• Handling overflow of inbound calls from all departments

• Making outbound calls to insured clients as well as outbound lead calls

• New business uploads to various insurance portals

• Handling all brokerage customer billing inquiries

• Other duties as assigned

A successful Customer Support Representative will exemplify the following core qualifications and skills:

• Post-secondary education in Business Administration or other relevant field(s) required (A suitable combination of education and experience may also be considered)

• Excellent communication and learning skills

• Proven time management skills and the ability to prioritize

• A team player with a strong work ethic

• An unwavering commitment to delivering professionalism and expertise to our clients

• Ability to work under pressure in a fast-paced environment with tight deadlines

• Close attention to detail

• Eagerness to learn, a can-do attitude, and a desire to further their career

Here is what isure offers you:

• Education reimbursement program

• Employee discounts on home and auto insurance

• Employee referral program

• Paid vacation, sick and personal days

• Group Benefits Plan

• A fun and casual work environment 

• Team-building events

• Semi-annual employee reviews and opportunities for development/growth

Job Description

Job Description

Customer Support Representative – Full Time | Office Near Toronto Pearson Airport
Growth Opportunity | In-Person Interviews Only

We are a rapidly expanding company located near Toronto Pearson Airport and are currently seeking Customer Support Representatives to join our growing team. This is a full-time position with management potential for high-performing individuals. (This is not a remote position)

About the Role:
As a Customer Support Representative, you will play a key role in representing our clients’ brands, building positive customer relationships, and ensuring an exceptional service experience from start to finish. You’ll handle customer inquiries, resolve concerns professionally, and support client engagement initiatives.

Key Responsibilities:

• Interact with customers in a professional and courteous manner

• Address questions, resolve issues, and provide accurate information

• Process customer orders and ensure client satisfaction

• Collaborate with internal teams such as marketing and accounting

• Stay informed on product updates and client offerings

• Schedule and follow up on appointments, calls, and meetings
   

What We’re Looking For:

• Strong communication and interpersonal skills

• A customer-first mindset with problem-solving abilities

• Professional, self-motivated, and team-oriented

• Able to learn quickly and manage multiple tasks

• Experience in customer service is an asset, but not required

• Must be 18 years of age to apply

What We Offer:

• Full paid training – no experience necessary

• Guaranteed fixed salary (not commission only)

• Opportunities for career advancement into management

• A supportive and energetic team environment
   

Next Steps:
After reviewing resumes, selected candidates will be contacted to schedule an in-person interview with one of our hiring managers.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Director, Account Management, Financial Institutions
Overview
The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.
The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Account Management, and is based in Montreal.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
- Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
- Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
- Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
- Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
- Sound business judgment with established strategic and conceptual thinking and planning skills.
- Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
- Bachelor's degree required; MBA preferred.
Directeur, Gestion de Comptes, Institutions financières
Aperçu
L'équipe de gestion des comptes des institutions financières est une ligne d'affaires clé travaillant avec des partenaires clients pour faire progresser la stratégie de Mastercard en faisant croitre les paiements quotidiens, en supportant solutions adjacentes et complémentaires, en offrant des services à valeur ajoutée et solutions de sécurité.
L'équipe cherche à bâtir une équipe stratégique, consultative, diversifiée, composée de gestionnaires de comptes de classe mondiale, de résolveurs de problèmes et de leaders de vente. Nous recherchons des individus hautement motivés qui affichent une forte orientation vers la réussite, une curiosité intellectuelle, une ouverture, une résilience, une diligence et la capacité de mobiliser efficacement les ressources.
L'équipe travaille avec des institutions financières pour répondre à leurs besoins en matière de paiements, trésorerie, services bancaires courants, canaux numériques, analyse de données, marketing, sécurité, pour stimuler le développement commercial conjoint.
Le candidat se rapportera au Vice-Président, Gestion de comptes, Institutions Financières et sera basé à Montréal.
Rôle
- Fournir une gestion de compte stratégique supérieure, basée sur une planification robuste - en développant une compréhension approfondie des besoins des clients, en définissant des solutions créatives pour répondre à ses besoins, et en travaillant efficacement avec les partenaires internes pour mobiliser les ressources nécessaires pour offrir une valeur ajoutée.
- Identifier et développer de nouvelles opportunités commerciales (avec des clients existants et nouveaux) qui offrent le meilleur potentiel de croissance future des affaires et un retour appréciable sur les investissements financiers. Qualifier les opportunités avant de travailler avec des experts produits internes et d'autres parties prenantes pour ensuite faire progresser le processus de vente.
- Soutenir des initiatives organisationnelles stratégiques significatives, y compris la vente croisée de produits, capacités et solutions de Mastercard pour accroître les relations.
- Travailler avec les clients pour développer une compréhension approfondie de leur entreprise et un point de vue sur la manière dont les solutions Mastercard peuvent répondre aux besoin d'affaires, en mobilisant les parties prenantes pour faire avancer efficacement les opportunités à travers des cycles de vente hautement matriciels.
- Développer des cas d'affaires détaillés, y compris des analyses/modélisations financières, en soutien aux initiatives en collaboration avec les partneraires internes.
- Négocier, exécuter et gérer le processus de contrat client, en assurant la liaison globale des ressources et le partage d'informations.
Tout sur vous
Le candidat idéal pour ce poste possède :
- Une expérience dans le domaine des paiements ou de la technologie avec une exposition aux institutions financières ou une expérience dans le domaine avec une certaine responsabilité pour les paiements et le développement commercial est souhaitable.
- Antécédents démontrés de planification, gestion et clôture d'efforts de vente complexes et compétitifs et de livraison de résultats dans un environnement rapide avec un sens de l'urgence et de l'exactitude.
- Joueur d'équipe dynamique, avant-gardiste et positif, expert dans l'engagement et la mobilisation des ressources internes pour réussir et contribuer à l'environnement de l'équipe élargie.
- Capacité à gérer et développer des relations et des partenariats transversaux internes et externes avec des cadres à tous les niveaux.
- Jugement commercial solide avec des compétences établies en réflexion stratégique et conceptuelle et en planification.
- Excellentes compétences en réflexion stratégique et analytique avec un historique prouvé en résolution de problèmes et en création de solutions qui augmentent les revenus.
- Diplôme de baccalauréat requis; MBA préféré.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.