2,450 Customer Support jobs in Canada

Job Description

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• RSP contribution matching
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

• Extensive problem-solving, order processing, and helping to manage customer accounts
• Provide proactive sales support by developing close relationships with customers
• Schedule service and delivery orders
• Coordinate schedules with the service/operations team
• Contact customers for purposes of scheduling additional services or offering maintenance plans
• Refer unresolved customer grievances to designated departments for further investigation

• High school diploma or GED
• Minimum of two years of customer service experience required
• Strong time management and project management skills
• Proficient in Microsoft Office (word, excel, outlook) and Quickbooks Online
• Excellent communication skills, both written and verbal

Job Description

CWD designs, markets & sells the highest performing consumer electronics that are smart, simple, and stylish. From high fidelity turntables to wireless video connectivity systems, we create innovative products that empower people. Our success is measured in our customer satisfaction ratings and dedicated following. We have been in business since 1961 and our creations can be found in millions of homes. Together in teams, as a company, as a community, we are committed to Creating What’s Different!

CWD is looking for a Customer Support Representative to join our exceptionally talented and collaborative team! Reporting to the Support Team Leader at our Niagara Falls location, the successful candidate will be responsible for responding to all customer inquiries through email, chat and phone support while identifying and advising on consumer trends.   

If you are someone that likes a challenge and are continuously striving for excellence, then this is the perfect opportunity for you!
 

• Full comprehensive benefits (dental, medical and eye) 80/20 split-single coverage
• Annual professional development fund
• Commission
• RRSP Match
• Fitness incentives
• Team events
• 50% off on CWD brands

• Handle customer inquiries by providing solutions, often within a time limit to ensure the customer is satisfied (For example: pre-sale, billing, shipping, order processing and product technical inquiries)
• Provide exceptional customer service via phone, email, and live chat contact methods
• Process return authorizations, orders, and requests
• Identify customer needs or desires in order to recommend the appropriate product or service
• Follow up on sales lead, create quotes, and complete final sales
• Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
• Work with other team members when necessary to resolve customer inquiries
• Provide feedback to management to help improve sales, marketing, and business processes
• Assist with new product sample testing and provide feedback to the R&D team
• Assist with product manual reviews to ensure detailed instructions are provided to customers
• Participate in various inter-departmental meetings as required
• Undertake related duties as assigned to achieve the objectives and company goals

• A college diploma or certification in a related program considered an asset (Ex. Administrative Assistant, Sales, Call Center/Customer Service Skills Certification)
• 1-2 years’ experience in a fast-paced customer service setting responding to emails, calls & chats
• Experience using Microsoft Office
• Strong sense of empathy and understanding of customer needs
• Excellent organization and time management skills
• Highly motivated self-starter within a team environment
• Detail oriented problem solver
• Strong communication and interpersonal skills
• Ability to work in a fast-paced ever-changing environment

• You have experience using NetSuite, Salesforce, or Seller Central
• You have experience working in an e-commerce environment
• You have a good understanding of consumer electronics   

If the above interests you, then apply to join our fast paced, creative, and energetic team!
 

CWD is an equal opportunity employer and is dedicated to creating a diverse and inclusive work environment. We are committed to providing accommodations for people with disabilities throughout the recruitment process, and upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability. Applicants must make their accommodation needs known upon requests for interviews.
 

#CWDHP

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Job Description

Immediately hiring Full Time Customer Support Specialists at TigerTel!

What is a Customer Support Specialist? Our technology allows us to be a virtual extension of our client's teams and to make a direct impact on their everyday operations. If you're a strong typist who loves customer service and talking to people, this is the position for you! Every interaction is an opportunity to help a customer feel valued, respected, and taken care of. We're looking for people who are detail oriented, motivated, and compassionate to fill these important positions.

Customer service experience is a plus but not required.

This is an in-office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call centre tools to help properly prioritize customer needs. We are an inbound call centre only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more

Compensation: $18.50 per hour

Shifts Offered:

• Full Time (40 hour work week)
  
  • Friday-Tuesday, 11pm AST - 8:00am AST
  • Saturday-Wednesday, 2:00 pm AST - 11:00 pm AST
  • Thursday-Monday, 9:00 am AST - 6:00pm AST
• Must be available to work weekends

Training is for four weeks, Monday-Friday, 9:00 am AST- 6:00 pm AST

Our Benefits for Full Time Employees Include:

• RRSP with company matching
• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacations (up to 4 weeks per year over time)

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

Job Description

Now Hiring: Customer Support Coordinator
Location: Ville Saint-Laurent
Full-Time | Monday to Friday, 8:30 AM – 5:00 PM (37.5 hours/week), 1 month contract with possibility of extension
Hourly Rate: $20.50 – $23.00 (based on experience)
No benefits package

Are you bilingual, organized, and great with multitasking? We’re looking for a Customer Support Coordinator to join our team and play a key role in supporting customer programs and ensuring top-notch service delivery.

Job Overview:

The Customer Support Coordinator is responsible for managing and scheduling specific customer programs, following up on service escalations, and registering all new equipment into our database. The role also involves processing quotes for damaged equipment and obtaining necessary approvals.

Key Areas of Responsibility:

• Coordinate and manage tasks associated with specific customer programs

• Input all new equipment shipments into the Service Invoice Management System (SIMS) with accurate data (serial numbers, service company details, etc.)

• Handle damaged equipment claims: prepare estimates and follow up for approvals

• Respond promptly to customer inquiries via phone, in person, or email

Requirements:

• Fluently bilingual (French & English)

• Strong computer skills

• Able to handle multiple tasks in a fast-paced environment

If you qualify, apply today!

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

We are seeking a Customer Support Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services

Qualifications:

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

Job Description

At OneSpan, we specialize in digital identity and anti-fraud solutions that create exceptional and secure experiences.

Le Gestionnaire, Support Client de OneSpan Security America's est chargé de fournir une expérience de soutien à la clientèle de classe mondiale pour l'unité commerciale de OneSpan Security dans les Amériques.

Ce rôle est chargé de respecter les niveaux de service pour les demandes et les incidents traités par l'équipe régionale, ainsi que la satisfaction globale des clients. Cela couvre les cas de la région Amérique, des clients mondiaux et des cas hautement prioritaires qui nécessitent un support continu. Le Gestionnaire, Support Client de OneSpan Security America's doit suggérer et mettre en œuvre des améliorations pour fournir un service de support client de classe mondiale, en assurant la conformité et l'alignement avec les normes opérationnelles mondiales, les procédures et les meilleures pratiques.

Nous sommes entièrement dévoués à la réussite de nos clients. Notre équipe de services et d'assistance, compétente et très réactive, a pour mission qui consiste à garantir une mise en œuvre rapide et une résolution des problèmes de la manière la plus courtoise possible.

Tâches et responsabilités

• Responsable de la gestion des équipes de support client de niveau 1 et de niveau 2 de OneSpan Security dans la zone Amérique du Nord et du Sud.
• Contrôler et répartir équitablement la charge de travail entre les ressources de support
• Responsable de la planification du personnel et de l'embauche
• Mener des actions visant à accroître la satisfaction globale des clients
• Responsable de la mise en œuvre effective du processus de support à la clientèle et de gestion des incidents
• Responsable de la qualité globale de l'exécution du processus et supervise la gestion et le respect des procédures, des modèles de données, des politiques et des technologies associés au processus.
• Gérer les plans de développement personnel (compétences non techniques, technologies) pour les membres de l'équipe.
• Participer au fonctionnement quotidien de l'équipe si nécessaire
• Surveiller les indicateurs clés de performance (KPI) et veiller à ce que ces objectifs soient atteints
• Assumer les responsabilités de gestionnaire d'incidents (escalade) en cas de besoin.
• Ce poste peut inclure du travail sur appel.

Exigences

• Plus de 5 ans d'expérience en tant que gestionnaire dans un environnement de support technique/à la clientèle
• Baccalauréat en informatique ou équivalent
• Forte approche de la clientèle / très centrée sur le client
• Solides compétences en matière de communication (écrite/parlée)
• ITIL-Fondation (ITSM)

Atouts

• Expérience CSM ServiceNow
• Expérience internationale
• Langues autres que l'anglais, en particulier l'espagnol

Le plus de compétences suivantes, le mieux c'est :

• Systèmes opérationnels (Linux, Mac OS X)
• Langages de programmation (JAVA, C#)
• Scripts (XML, HTML, JSON, CSS, XSLT
• Bases de données (Oracle, MariaDB, MS SQL)
• Serveurs (Websphere, Apache, Weblogic, JBOS)
• Développement mobile (Android, iOS)
• Services web (SOAP, REST, Groovy)

___

The Customer Support Manager OneSpan Security America's has responsibility for delivering a World Class Customer Support experience for the OneSpan Security Business Unit in the America's.

The role is accountable for meeting the Service Levels for requests and incidents addressed by the regional team as well as overall Customer Satisfaction. This covers cases for the America's region, from global customers and high priority cases that require continuous support. The Customer Support Manager OneSpan Security America's is expected to suggest and implement improvements to deliver a world class customer support service, assuring compliance and alignment with global operational standards, procedures and best practices.

We are fully committed to our customers' success. Our knowledgeable and highly responsive services and support team's mission is to ensure timely implementation and problem resolution in the most courteous manner.

Job Duties and Responsibilities

• Responsible for line management of the OneSpan Security Customer Support Level 1 and Level 2 team in the America's
• Monitor and divide workload equitably among support resources
• Responsible for scheduling of staff and hiring
• Drive actions to increase overall customer satisfaction
• Responsible for the effective implementation of the Customer Support / Incident Management Process
• Accountable for the overall quality of the process execution and oversees the management and compliance with the procedures, data models, policies, and technologies associated with the process
• Manages personal development plans (Soft Skills, Technologies) for team members
• Participation on team daily operation as needed
• Monitor Key Performance Indicators (KPIs) and that these objectives are realized
• Assume incident (escalation) Manager responsibilities as and when needed
• Position could include on-call duties

Requirements

• 5+ years' experience as Manager in a Customer/Technical Support environment
• Bachelor's degree in computer science or equivalent
• Strong customer facing approach / very customer-centric
• Strong communication skills (written/spoken)
• Well-organized with attention to detail
• ITIL-Foundation (ITSM)

Nice-to-haves

• ServiceNow CSM experience
• International experience
• Languages other than English, especially Spanish
• The more of the following, the better:
  • Operating Systems (Linux, Mac OS X, …)
  • Programming Languages (JAVA, C#, …)
  • Scripting (XML, HTML, JSON, CSS, XSLT, …)
  • Databases (Oracle, MariaDB, MS SQL, …)
  • Servers (Websphere, Apache, Weblogic, JBOS, …)
  • Mobile development (Android, iOS)
  • Webservices (SOAP, REST, Groovy)

#LI-HW1

#LI-Hybrid

Disclaimer

This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of an incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of an incumbent. An incumbent may be asked to perform other duties as required.

Job Description

About

Candex is a rapidly growing private global B2B fintech company on a mission to reshape the way businesses transact. Our tech-based solution makes purchasing fast and easy for enterprise buyers. Recognized in the ProcureTech 100 for Procurement Innovation, our SaaS Platform and accompanying services completely transform the buying experience for large companies around the globe. Buyers enjoy the simplicity of Candex for their purchases, vendors get paid faster, and procurement teams love the increased control they gain over purchases — Everyone wins!

We serve companies in the Global 2,000 and our existing clients include some of the world's biggest corporations. We've raised over $85M from leading investors including Goldman Sachs, JP Morgan, American Express, Altos, Craft, and NFX. Available in almost 50 countries, Candex is expanding our already robust footprint and is looking for ambitious, fun people to join us on our mission to revolutionize the way businesses engage and pay their suppliers.

The Role

We are seeking a Customer Support Specialist, reporting to the Support Team Leader, who can resolve customer queries, recommend solutions and guide product users through features and functionalities.
This position will assist Candex's internal and external customers with platform related questions via our ticketing system process and triage incoming tickets, develop and maintain a professional level of proficiency with Candex's specific systems and technologies.

To be successful in this role, you should be an excellent communicator who's able to earn our clients trust, demonstrate excellent time management skills and be passionate about customer service and self-improvement.

An ideal candidate should be a great brand ambassador who is willing to go the extra mile to ensure customer satisfaction.

This is a hybrid position, coming into the office in Toronto's financial district twice a week.

Responsibilities

• Onboarding new users to the system, including user adoption
• Administration of pending orders and payments
• Reconciliation of all company orders to confirm the correctness of data
• Promptly responding to customer queries via ticketing system, emails, live chat, phone
• Identification of areas of improvement, both in process and product
• Liaising with colleagues or managers to find the best solutions to customers' issues
• Identifying common problems and escalating them to management, along with possible suggestions for improvement
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved
• Oversee and address any support and/or technical issues associated with clients and suppliers throughout interactions

Qualifications

• Previous experience in a Customer Support role
• Sound judgment and excellent problem-solving skills
• Practical experience with standard industry tools such as CRM and ticketing systems
• Fluent English – written and verbal - a must
• Proficiency in any additional language - a significant advantage
• Fintech/Hi-tech experience is preferred
• Impressive interpersonal and communication skills
• Strong computer skills
• Outstanding attention to detail, with an ability to spot numerical errors
• Highly organized with the ability to multitask and work under pressure
• Tech savvy and the ability to pick up new technology quickly
• Potential business travel required once or twice a year

Why Work With Us

• We are humble, hungry, intelligent and collaborative
• Unlimited PTO and a flexible working environment
• We offer comprehensive medical benefits
• Home Office Setup
• Team-building off-sites and outings

Equal Opportunity Employer

Studies indicate that individuals from marginalized backgrounds, including women, often choose to apply for positions only when they fulfill all listed requirements. However, if you find that this role resonates with you even though you don't match every criterion, we strongly encourage you to get in touch with us. Our commitment to being an equal opportunity employer drives us to cultivate a workplace that celebrates diversity and inclusivity, embracing individuals from various backgrounds. Our hiring process prioritizes skills and abilities, and our wide-reaching outlook is something we take great pride in. Feel free to reach out!

Job Description

Scribendi is seeking an ambitious Customer Support Professional to join our team on a part-time basis. At Scribendi, you will join a small group of friendly, forward-thinking, and team-oriented individuals. In this role, you will be responsible for supporting our clients, freelance editors, and in-house staff by providing exceptional customer service. You will multitask throughout the day by managing emails, the telephone system, and our company-specific computer programs.

If you are a self-starter with a strong work ethic, excellent communication skills, and a desire to ensure that the needs of our clients and staff are met, we want to hear from you!

What you will do

• Manage communication with clients and editors through various mediums, such as email, chat, and phone, ensuring responses are timely, error free, and to high standards

• Multitask and balance various client/staff questions and issues and handle them according to company guidelines

• Complete a daily task list while balancing assigned office duties

• Follow ISO-certified processes to provide an exceptional customer service experience for clients and staff

Requirements

• Have a working knowledge of various programs and document types (Microsoft Word, PDF, Microsoft Excel, etc.)

• Possess excellent reading, writing, and communication skills

• Have strong multitasking skills with the confidence to make decisions

• Able to read between the lines and think on your feet in time-sensitive situations

• Can work independently and follow instructions to manage a full scope of responsibilities with minimal supervision

• Be resourceful and have an aptitude for problem-solving

• Can take initiative and make suggestions to improve processes and ensure an excellent client experience

• Must be available to work a combination of days, afternoons, weekends, and holidays, as provided in a monthly schedule

• Must be able to attend in-person training and monthly meetings in our Chatham, ON office.

About the Company

Founded in 1997, Scribendi is a pioneering internet-based language company that offers document revision services to clients in all sectors, including business, academia, and publishing. For 25 years, we have cultivated our reputation as a leader in the editing and proofreading industry. In 2018, Scribendi launched Scribendi.ai, our AI and machine-learning arm, which creates tools to improve our customer experience and enhance the skills of human editors. In 2023, Scribendi was acquired by the Japanese corporation M3, Inc. via its subsidiary Edanz.

Edanz was established in Japan in 1995 and has helped thousands of researchers all over the world successfully publish in international journals. With their team of expert editors and research consultants, they are a globally leading company providing English editing services for research papers. Edanz caters to clients in over 120 countries, mainly academics as well as pharmaceutical companies and hospitals, and they are highly regarded in the research community.