3,233 Customer Support jobs in Canada

We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.

Key Responsibilities

Enter and update data in company databases and spreadsheets with high accuracy.

Verify and review data to detect and correct errors.

Organize and maintain records, both electronic and paper, ensuring easy access and security.

Assist with data cleanup, purging duplicates, and other maintenance tasks.

Generate reports and data summaries on request.

Perform regular backups to prevent data loss.

Communicate with team members to clarify requirements or resolve inconsistencies.

Use and troubleshoot data entry software and office equipment as needed.

Typing proficiency with high accuracy; familiarity with touch typing systems preferred.

Strong attention to detail and organizational skills.

Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.

Good written and verbal communication skills for liaising with colleagues.

Ability to work independently, handle repetitive tasks, and meet deadlines.

Trustworthy with sensitive information and data confidentiality.

We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.

Key Duties & Responsibilities:

Respond promptly to customer inquiries via phone, email, chat, or other communication channels.

Provide accurate product/service information and guide customers in resolving issues.

Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.

Maintain detailed and accurate records of customer interactions and transactions.

Follow up with customers to ensure issues are resolved and satisfaction is achieved.

Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.

Identify customer needs and recommend appropriate products or services.

Stay updated with company policies, products, and services to provide effective support.

Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).

Contribute to process improvements to enhance overall customer experience.

Requirements & Skills:

Previous experience in customer service or a related field is an advantage.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Ability to multitask, prioritize, and manage time effectively.

Proficient with basic computer applications and CRM/customer support tools.

Patience, empathy, and a customer-first mindset.

High school diploma or equivalent; a degree is a plus.

Job Description

FloSports leads the way in delivering world-class digital streaming for millions of fans, families, and athletes in underserved sports. Our digital platform unites casual and dedicated spectators alike, offering thrilling live events from around the world with interactive features, real-time analytics, and powerful broadcast technology. As the essential destination for niche sports content, we deliver everything from breaking news and expert commentary to feature films, documentaries, and multi-episodic series. We've revolutionized the global sports media industry by building a diverse team—technologists and wrestlers, creators and cheerleading experts, designers and hockey enthusiasts, communicators and motorsport fanatics, producers and sports fans—all united by our passion to serve underrepresented sports communities. We're creating the ultimate destination for our sports, and we're looking for people like you to join us!

THE ROLE:

Everyone knows that Hockey is more than just a sport: it’s a way of life. Are you looking to join the world leader in providing hockey-related technologies and information services? If so, now is your chance to bring your obsession for hockey and your passion for technology together.

The role of the Customer Support Analyst, Full Time is the front-line resource supporting customer success. A key part of the role is ensuring the effective triage of all inbound client issues across product lines, resolving in real time, and escalating larger issues within the Customer Support team.

RESPONSIBILITIES:

• Be the primary resource for answering inbound calls and triage to appropriate resolutions

• Be the primary line of communication for incoming support tickets via phone, email, web submissions and chat

• Troubleshoot customer and partner issues and resolve in real time

• Log customer support calls and emails in our customer support portal to track all customer issues

• Follow up on unresolved customer tickets

• Promote an environment of delivering accurate information quickly to customers and partners

• Escalate any bugs or issues related to our products to the Team Lead on shift or Manager, Customer Support

• Work with Global Partnership Managers and Streaming Operations Center to ensure accurate information and expectations are being met for events, HockeyTV or AHLTV customers

• Provide guidance to partners on admin tools, general platform usage and syndication

• Troubleshoot and test our HockeyTV, AHLTV and FloSports apps using various devices and OTT Apps

• Provide partner support within the Leaguestat site, specifically League and Team Admin support

• Provide support to partners using HockeyTech provided API’s, Statview Feed and Module Kit

• Troubleshoot and test our team mobile Buzzer Apps using various devices

• Assist partners in Wordpress to create pages, posts and other website related content

• Provide guidance to partners on admin tools, general platform usage and syndication

• Troubleshoot and test our FloSports and AHLTV app using various devices and OTT Apps

• When requested, work with the Team Lead and/or Manager, Customer Support to:

• Adjust processes that require modification

• Document process changes for future reference and review

• Recommend improvements to workflow to gain efficiencies

• Make recommendations to improve response time and customer experience

• Shifts will rotate and will include weekends and evenings. Shifts will vary based on requirements and streaming schedules

KNOWLEDGE, SKILLS AND ABILITIES:

• Previous Customer Service experience.

• Advanced problem-solving skills.

• Excellent communication and interpersonal skills.

• Experience in playing ice hockey or being familiar with the sport.

• Strong technical knowledge.

• Proficiency in verbal and written English language is essential.

• Advanced computer skills.

• Able to excel in a fast pace work environment.

• Ability to work days, evenings and weekends.

• Bonus points for Word Press and Salesforce experience

OUR COMMITMENT TO DIVERSITY:

FloSports exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans.

We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, FloSports uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us.

OUR BENEFITS:

• Competitive employer paid benefits such as health, medical, vision, LTD, STD, AD&D, life insurance, and employee assistance program

• Free Employee Assistance Program

• RRSP, with company matching 3%

• 15 Vacation days to begin

• 5 Person Paid Emergency Days, 5 Personal Unpaid Emergency days

• 1 Birthday Paid day off

• FloFun social group creating a full calendar of team building and social events for all staff

• Stocked snack bar, fridge, and catered lunches weekly

• All-hands events hosted annually in beautiful Austin, Texas

• Annual equity awards for all top performers

• Company donation to youth teams and leagues that our employees coach

Job Description

Rose Rocket

Job Description

Salary: $50,000-$65,000/annual depending on experience

Customer Support Specialist

WHO WE ARE

Tradable Bits is an award-winning tech company that helps sports, music and entertainment brands build better fan experiences. Based in Vancouver, Canada we work with industry leaders in the sports, music & entertainment space including teams from the NBA, NHL, NFL and MLB, alongside Live Nation, BMG, Danny Wimmer Presents and many more.

WHO YOU ARE

You're a positive and solutions-oriented individual who thrives on meaningful interactions. Your adaptable nature enables you to build authentic relationships with both customers and peers, placing significant value on trust. Embracing challenges, you approach work with a proactive and problem-solving mentality.

You love to be a customer advocate and provide input to the product roadmap and growth plans.

THE ROLE

As our Customer Support Specialist, you will help maintain and improve our Customer Support Program including managing Support tickets, monitoring live chat tools, and ensuring our product help guides and videos are up-to-date. You will support our partners with their product issues and help educate them on how to best use our technology to support their business goals. You will beresponsible for addressing the needs of customers and ensuring customer satisfaction.This is an exciting opportunity to work with a startup that is undergoing growth; where you will have the opportunity to help expand our Support program from the ground up. You will report to the Director of Customer Success and Support.

WHAT YOULL DO

Master the Tradable Bits Product

• Become a product expert in a range of Tradable Bits product offerings and deliver this information to customers in a clear and professional manner.
• Support customers with their product issues
• Stay up-to-date on the latest product updates from the development team.

Manage and Monitor Customer Support Tools

• Monitor the support inbox to triage, tag and close tickets accordingly
• Help setup and monitor AI Chatbot automation and workflows
• Monitor Partner Slack channels and assist customers where needed.
• Generate and share reports with relevant stakeholders to help improve operational efficiency

Manage our Help Centre

• Assist in the maintenance of the Tradable Help Centre. Working with the Product and Customer Success team, youll help us maximize customer adoption.
• Contribute to the development of written and video recording workflow updates to our Help Centre and internal Knowledge Base content. Helping to drive adoption and mentoring the broader team on use.
• Report on which Help Guides are getting the most traffic and using that data to educate Product and UX/UI designers about possible improvements in the product.

Monitor our NPS and Customer Surveys

• Triaging feedback from customers to the relevant stakeholders and identifying any at-risk behaviours.
• Help improve our CSAT surveys as our product and company evolve.

SKILLS/QUALIFICATIONS

• 1-2 years experience in B2B Customer Support or Customer Success, ideally in SAAS or tech.
• CSS and javascript experience.
• Organized, detail-oriented, and able to manage multiple projects while meeting deadlines.
• Strong problem-solving and analytical skills; using an organized and logical approach to find solutions to complex problems.
• Excellent written and verbal communication; being able to engage with empathy and patience.
• Professionalism, reliability, and tact in working with diverse stakeholders.
• A doer. You are proactive, curious, anticipate needs, and suggest actionable solutions.
• Comfortable learning new systems and technologies.
• Confidence, tact and entrepreneur-level independence.

BONUS SKILLS/QUALIFICATIONS

• Previous experience working in a startup or hyper-growth environment
• CSS and Javascript Knowledge
• Basic technical writing skills (making technical content easily digestible)
• Knowledge of the sports, music or entertainment landscape
• Familiarity with Slack, Google Suite, Open Project, Hubspot Service or other Customer Support tools

WORK PERKS:

• We offer a competitive salary and full extended health benefits
• Beautiful open-concept office in the heart of Mount Pleasant, Vancouver
• Team-oriented environment with free snacks, coffee and drinks
• Flexible work options

Tradable Bits celebrates and welcomes people of all backgrounds, cultures, perspectives and orientations. We value diversity in all forms and encourage our people to be their true selves at work every day. We encourage candidates from all and any backgrounds to express their interest for the role and If there is something we can do to help make the recruitment process or the job more accessible, let us know.

Job Description

Salary:

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team.

By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level.

Our Sales Coordinator role is responsible forsupporting the sales team with various tasks involving account management.

Who Are We?

Quarterback Transportation is a fast growing freight brokerage and third party logistics provider with offices in Toronto, ON and Cincinnati, OH. We have been considered one of GROWTH 500s fastest growing companies for the past seven years. We specialize in arranging truckload shipments of dry, specialized, and temperature controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future!

Responsibilities:

• 
  Communicating with decision makers and facility reps on a day-to-day basis regarding pickups and deliveries
• 
  Accepting customer orders via phone, email, portals, and EDI
• 
  Entering and auditing orders in TMS
• 
  Coordinating and scheduling desired pickup and delivery appointments with shippers and receivers
• 
  Handling and resolving any issues from operations regarding shipments i.e. delivery delays, missing account information and documents
• 
  Monitoring available orders in TMS and escalating with Operations accordingly
• 
  Entering and updating account data into TMS
• 
  Compiling sales data to create daily and monthly reports on revenue, targets, etc.
• 
  Coordinating with Accounting department to obtain credit for accounts
• 
  Prepare pricing for RFP submission
• 
  Update, remove and add prospects in Salesforce
• 
  Other duties as required
  

Qualifications:

• 
  2 years of previous customer service experience
• 
  Previous experience as a sales coordinator is an asset
• 
  Strong command of the English language
• 
  Excellent computer and typing skills
• 
  Ability to work in a team environment and build strong relationships
  

Perks of Working at Quarterback:

• Growing, fast-paced company with opportunity for advancement
• Strong team oriented culture

Quarterback Transportationis an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process.If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.

Job Description

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED

We are currently searching for an individual to join our team in Billing & Client support capacity. The candidate must be a self motivated, well organized person that is looking for a full time hourly position with possible advancement. A background in customer service, and/or administrative work would be an asset. Will work alone in our Innes / Tenth Line office majority of the time at beginning and will be there to make outbound calls and direct traffic to our other locations.

MUST BE FLUENT IN ENGLISH AND FRENCH! Contract is for on a 90 Day Trial Basis with Renewal option based on Development

DUTIES AND RESPONSIBILITIES INCLUDE:

- Daily Outbound Billing Calls to Existing Clients who have past due payments

- Act as Liason between our Head Office Billing department and our clients to work through solutions for billing issues

- Routine Client Support Calls to assist in other (Non-Billing) Client Service transactions

- Assist Team in Answering Incoming Phone Traffic and Re-Routing Calls

- MUST BE ORGANIZED & COMFORTABLE ON PHONE

- Must be able to work alone with little supervsion (Lot's of Support though)

- Assist Team where Needed with Other Support & Administrative Duties

40 HOURS PER WEEK - MONDAY THROUGH FRIDAY 9:00 - 5:00 $18.00 HOURLY

ROOM FOR ADVANCEMENT TO FULL TIME SALARIED TEAM MEMBER ONCE LICENSED

LOCATED IN ORLEANS (INNES & TENTH LINE)

KEVIN J CARRUTHERS DESJARDINS INSURANCE AGENCIES

IF THIS POSITION IS OF INTEREST TO YOU - PLEASE FORWARD YOUR RESUME BY EMAIL AND YOU WILL BE CONTACTED FOR AN INTERVIEW TIME,

Job Description

What You’ll Do – The Role (Responsibilities)

• Ensure all customer interactions (both internally and externally) are performed to the expectations of excellent customer service, including facilitating our commitment to be on time, conveying what to expect, ensuring the technician arrives prepared, and developing a strong relationship and understanding of the various sites and site personnel.
• Maintain open communication with Service Managers to maximize awareness of field operations and requirements.
• Confirm availability and staging of all required parts and/or equipment for the technician at the most efficient pickup point including off-site storage units.
• Facilitate payment means, pre-approvals, purchase orders, and initiate opening of new accounts.
• Emergency dispatching - ensure the 20-minute rule is followed and that urgency, creditworthiness and the appropriate technician are considered prior to response. Ensure proper and timely communication with the customer so they may clearly understand when to expect our TPL technician on site.
• Scheduling contracted maintenance work (PM, PMO, Monthly, Weekly, LBT) – ensure each technician is properly distributed the work for each assigned account and that it is completed within the assigned month as efficiently as possible.
• Invoicing - ensure work orders are opened and closed on a timely basis to properly support technicians in the field and increase productivity. Verify the accuracy of all work orders prior to invoicing i.e. technician hours, labour rates, and parts used must be accounted for and billed correctly prior submitting the invoice. All completed work orders must be invoiced within 72hours of the work performed.
• Monitor multiple National Smart Lists to determine available calls that can be invoiced.
• Create Customer invoices for contractual Field Service work performed. Ensure accuracy in amounts compared to contracts.
• Process invoices and forward them to our customers by mail or email, adjusting invoices as needed with the required credits.
• Monitor return invoice inbox for customer correspondence and rejected invoices.
• Follow up with the branches, technicians for completion of documentation.
• Verify that all supporting documentation is attached to each invoice.
• Ensure metrics set in place with monthly goals are achieved.
• Attend quarterly meetings and be ready to share ideas revolving around invoicing.
• Coordinating warranty work– ensure work-orders are opened and coded as warranty when applicable and the status of the call is communicated to the Warranty Coordinator. Ensure technicians are aware of the time allowed to complete the warranty repair and that necessary approval is received from the manufacturer prior to completing the work.
• Scheduling Quoted Repairs - Ensure that all recommended repairs are quoted by the Service Sales team prior to proceeding with any additional work. All approved major and minor repairs shall then be scheduled and executed in a timely manner, after verifying that any parts required to complete the repair are in stock and allocated to the job.
• Verifying technician timecards – submit technician timecards to the CSM daily by 10am. Prior to submission, verify that time sheet numbers align with invoicing. Notify the CSM of any discrepancies.
• Efficient scheduling - Dispatch technicians within their territories, minimizing windshield time and maximizing productivity and by way of efficient scheduling. Ensure that each technician is qualified to perform the work at a given site and clearly communicate the requirements of the job, including the site contact, to the technician.
• Communication - Proactively advise customers of after-hours rates and alternatives prior to dispatching when overtime charges may apply. Work with the contracts department to establish policies, practices, and systems to improve the invoicing function and process. Interact with other department personnel to ensure accurate accounting on all invoices.
• Documentation - as work orders are completed, ensure that any noteworthy information relayed by the technician e.g. parts required, cable lengths, number of techs required for execution, or any other special requirements are documented accurately for future reference. Ensure all related company documents are accurate, professional, spell checked, and aesthetically pleasing for all our customers and suppliers.
• In the case of a power outage or declared State of Emergency by any level of Government, be available for work.
• Other tasks and responsibilities as may be required from time to time consistent with the growth and development of Total Power and the position of CSS.

What You Need (Requirement)

• Minimum 2 years’ dispatching experience in a similar industry.
• Demonstrated ability to troubleshoot basic questions of a technical nature.
• Excellent working knowledge of Microsoft Office, and strong computer skills / aptitude.
• Time management, accountability, and dependability.
• Excellent communication; verbal and written.
• Excellent problem solving, negotiation, and decision-making skills.
• Excellent organizational skills with strong multi-tasking capabilities.

Job Description

About us

IDN-Canada is a leading security and door hardware distributor providing security products, access control solutions and more to security professionals across Canada. We are currently seeking candidates for a permanent full-time Warehouse / Customer Support position for our Montreal Branch! Opportunities to grow within the company.

If you have.

• Strong verbal & written communication skills in English & French
• The ability to lift up to 50 lbs and perform repetitive tasks daily
• An energetic & team-player mentality
• Familiarity in a computerized environment
• A willingness to learn & grow within the company

. then this might be the role for you!

Job Responsibilities:

• Stocking and organizing products.
• Assisting in regular stock counts.
• Executing daily branch functions including, but is not limited to, the following: loading/unloading transport, arranging deliveries, customer pickups, picking orders, putting away stock, cleaning, etc.
• Progressing into performing basic order entry, addressing product or service concerns, answering questions, and building customer relationships.
• Assisting customers in person, by phone, and electronically.
• Entering transactions into computer systems.
• Supporting and working with all other branch personnel.

Full-time position. Typical hours are Monday to Friday, 8:00am to 4:30pm.

Due to the nature of our business and products carried, candidates must be bondable with no criminal record. Must be legally authorized to work in Canada.

IDN-Canada is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at IDN-Canada are based on business needs, job requirements, and individual qualifications, without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by the laws or regulations in the locations where we operate.

-

Représentant d’entrepôt et ventes internes - Montréal, QC

À propos d'IDN

IDN-Canada est un important distributeur de produits de sécurité et de quincaillerie de porte qui fournit des produits de sécurité, des solutions de contrôle d'accès et plus encore aux professionnels de la sécurité partout au Canada. Nous sommes actuellement à la recherche de candidats pour un poste permanent à temps plein en entrepôt / ventes internes pour notre succursale de Montréal ! Les opportunités de croissance au sein de l'entreprise.

Si vous avez.

• De solides compétences en communication verbale et écrite en anglais et en français
• La capacité de soulever jusqu'à 50 livres et d'effectuer des tâches répétitives quotidiennement
• Une mentalité énergique et un esprit d'équipe
• Une bonne connaissance d'un environnement informatisé
• La volonté d'apprendre et d'évoluer au sein de l'entreprise

. alors c'est peut-être le poste qu'il vous faut !

Responsabilités du poste :

• Stocker et organiser les produits.
• Participer aux inventaires réguliers.
• Exécuter les fonctions de succursale quotidiennes incluent, mais sans s’y limiter, ce qui suit : chargement/déchargement du transport, organisation des livraisons, commandes ramassées par les clients, sélectionnant les commandes, rangement du stock, nettoyage, etc.
• Progresser vers la saisie des commandes de base, répondre aux préoccupations concernant les produits ou les services, répondre aux questions et établir des relations avec les clients.
• Assister les clients en personne, par téléphone et par voie électronique.
• Saisir les transactions dans les systèmes informatiques.
• Soutenir et travailler avec tous les autres membres du personnel de la succursale.

Poste à temps plein. Les horaires typiques sont du lundi au vendredi, de 8h00 à 16h30.

En raison de la nature de notre activité et des produits offerts, les candidats doivent être cautionnables et ne pas avoir de casier judiciaire. Ils doivent être légalement autorisés à travailler au Canada.

IDN-Canada est un employeur qui souscrit au principe de l'égalité des chances et interdit toute forme de discrimination et de harcèlement. Toutes les décisions en matière d'emploi à IDN-Canada sont fondées sur les besoins de l'entreprise, les exigences du poste et les qualifications individuelles, sans égard à la race, à la couleur, à la religion, au sexe, à l'orientation sexuelle, à l'identité sexuelle, à l'origine nationale, à l'âge, au handicap ou à tout autre statut protégé par les lois ou les règlements en vigueur dans les endroits où nous exerçons nos activités.

We are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.

We are a national business to business distribution company with multiple locations across Canada specializing in security hardware, access control, locksmith tools & accessories, as well as doors, frames, & architectural hardware. With ten divisions across Canada, and 50+ more in the US, we are a leading North American distributor.