5,447 Customer Service Representative jobs in Canada

We are looking for a friendly, detail-oriented, and problem-solving Customer Service Representative to join our team. The ideal candidate will act as the first point of contact for our customers, providing excellent service by answering inquiries, resolving issues, and ensuring customer satisfaction across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person.
• Resolve product or service issues promptly and professionally.
• Provide accurate information about products, services, pricing, and policies.
• Process orders, returns, refunds, and exchanges.
• Maintain customer records and document interactions in CRM systems.
• Escalate complex issues to supervisors or specialized departments when necessary.
• Identify opportunities to improve customer experience and provide feedback to management.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Support team goals by meeting service metrics (response time, resolution time, satisfaction scores).

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Proven customer support or client-facing experience.
• Strong communication, active listening, and interpersonal skills.
• Ability to handle difficult situations with patience and empathy.
• Basic computer literacy; experience with CRM or ticketing systems is a plus.
• Strong problem-solving and time-management skills.
• Ability to work independently and as part of a team.

Contact Center Customer Service Representatives (CSRs) perform a wide range of tasks related to Hinton McCurry LLC eligibility determination or recertification. Responsibilities can include completing any task necessary to assist in the determination of MHN eligibility including processing applications, updating case information, and processing case reviews. Work is conducted via phone or through offline systems. Processes can be lengthy and intricate. CSRs must be adaptable as tasks vary throughout the day. Qualified candidates possess at least two years of experience in telephone customer service and problem resolution. They must have excellent reading and comprehension skills and be proficient in interpreting and applying federal and state laws, program policies, and procedures. The role demands the ability to thrive in a fast-paced environment with high call/task volume, requiring minimal idle time between tasks.

Job Description

Answers calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services.

Gathers, verifies, evaluates, and enters necessary social, financial, and medical information to determine the need and eligibility for medical assistance into various applications.

Maintains complete and accurate computerized records of participant interactions including details of action taken and education provided.

Performs a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements.

Ensures timely processing of participant inquiries/annual reviews to meet client needs and program mandates.

Explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals.

Refers families, children, adults, or aged receiving assistance to other agencies or community resources, as necessary.

Meets or exceeds daily standards for performance, accuracy, customer service, and quality.

Participates in training activities as needed.

Performs other related work as assigned.

Experience/Skills

Introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits.

Introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines.

Introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs.

Skill in handling client behaviors such as fear, hostility, and aggression.

Ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes.

Ability to adapt to changes in policy, procedures and work assignments.

Ability to operate a personal computer and use automated technology to establish and maintain case records.

Ability to understand, explain and apply federal and state laws, program policy and procedures.

Ability to communicate effectively with applicants, recipients, the general public, and other employees.

Exceptional customer service skills.

Must have a high school diploma or GED equivalent.

Don't delay apply today!

Job Types: Full-time, Contract

Benefits:

401(k) matching
Dental insurance
Health insurance
On-the-job training
Paid time off
Referral program
Vision insurance
Work from home

• You are excited to learn new things, have strong computer skills, and are self-motivated to always improve while coming to work every day on-time
• You have patience, and the ability to listen and recognize the needs of our client members
• You have strong written commination skills, both written and verbal, and are dedicated to well written client notes and instant message communications without the use of slang or emoji’s
• You overcome objections with knowledge, patience, and understanding, and enjoy meeting new people by phone, email, and instant message
• You’re comfortable in a remote working environment where the majority of your interactions with peers, supervisors, and managers is virtual
• Customer service, Call center, Customer support, data entry, benefits verification, microsoft office, customer service call center, pension, inbound call, outbound calls
• Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
• Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
• Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
• High level attention to detail, multi-tasking, and ability to organize work
• Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
• Ability to work autonomously in a self-paced, self-motivated team environment
• Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
• Ability to understand and follow oral and written instructions
• Ability to type 30 words a minute
• Experience working in a customer service related field
• High School degree required
• Associate or Bachelor’s degree nice to have
• Working knowledge of health and welfare and/or defined benefit pension plans
• Experience working in a call center environment
• Ability to read, write and speak Spanish (for bilingual positions)

• After 30 days on assignment > pay rate increases
• During our busy season you will be expected to work a 40 hour week and overtime when requested
• Pay and Benefits
• subject to specific elections, plan, or program terms
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending

The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.

Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.

What You’ll Do:

• Manage inquiries via phone, email, and chat
• Help with enrollment, scheduling, billing, and

We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.

• Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
• Assist with enrollment, registration, and scheduling processes
• Resolve customer complaints and issues in a timely and professional manner
• Maintain accurate records of all customer interactions
• Collaborate with other departments to ensure a seamless customer experience

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment

If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.

As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.

• Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
• Provide information about services, project status, deliverables, and timelines.
• Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
• Maintain accurate records of interactions and follow-ups using CRM or support tools.
• Assist with onboarding new clients, including sharing resources and documentation.
• Collect client feedback and suggest process improvements to enhance service quality.
• Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
• Monitor client satisfaction metrics and help identify trends or recurring issues.
• Support knowledge base and help center documentation efforts.

• 1+ years of customer service or support experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Collaborative mindset with a customer-first attitude.