3,478 Customer Service Representative jobs in Canada

Customer Service Representative (Remote)

Suffolk Technologies is seeking a friendly, reliable, and customer-focused Customer Service Representative to join our remote support team. In this role, you will serve as the first point of contact for clients and customers, providing timely and professional assistance via email, chat, and phone. We are looking for someone who enjoys helping people, communicates clearly, and thrives in a virtual team environment.

Key responsibilities include responding to inquiries, processing customer requests, resolving issues efficiently, and maintaining accurate records of interactions. You will collaborate with internal departments to ensure customer satisfaction and provide feedback that helps improve our services and operations.

The ideal candidate has excellent communication and problem-solving skills, a positive attitude, and the ability to multitask while maintaining attention to detail. Prior experience in customer service or call center roles is preferred but not required.

Suffolk Technologies offers competitive pay, flexible working hours, and growth opportunities within a supportive remote culture.

Job Type: Permanent (Remote)
Salary: $38 per hour

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma

We are seeking a Customer Service Assistant to join our dynamic team in the Consumer Goods industry. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

• Respond to customer inquiries via phone, email, and chat
• Assist customers with product information, order status, and issue resolution
• Process orders, returns, and exchanges
• Maintain accurate customer records and documentation
• Collaborate with other departments to ensure customer satisfaction

• High school diploma or equivalent
• 1-2 years of customer service experience
• Strong communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficient in Microsoft Office and CRM software

If you are a customer service professional looking to join a growing company in the Consumer Goods industry, we want to hear from you! Please submit your resume and cover letter to apply for the Customer Service Assistant position.

we’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

About the Role:

We’re hiring an experienced HR Administrative Assistant to support core HR functions with precision, urgency, and professionalism. This role is ideal for someone who’s spent a few years in HR support and is ready to take ownership of on-boarding, payroll prep, and systems reporting. You’ll be a key player in keeping our people operations organized and efficient.

Key Responsibilities:

Manage end-to-end on-boarding logistics for new hires, including document collection, system setup, and orientation support

Prepare, review, and validate payroll data in coordination with HR and Finance

Maintain and update employee records across HR systems.

Generate recurring and ad hoc reports from HRIS and payroll systems

Track and follow up on compliance tasks, including training and documentation requirements

Serve as the first point of contact for employee inquiries regarding policies, benefits, and general HR processes

Support administrative tasks tied to performance reviews, off boarding, and internal HR initiatives

Company Overview:

We are seeking a highly organized and detail-oriented Data Entry Clerk to join our growing team. This role is crucial for maintaining accurate records and ensuring smooth data management within our systems. If you are fast, accurate, and reliable with data input, we’d love to hear from you.

Job Responsibilities:

• Input and update data accurately into databases, spreadsheets, and company systems.
• Verify accuracy of data before entering it into systems.
• Maintain and update filing systems for paper and electronic documents.
• Review data for errors, inconsistencies, or incomplete information.
• Conduct regular data audits and generate reports as required.
• Retrieve data from the database or electronic files as requested.
• Respond to requests for information and access relevant files.
• Maintain confidentiality of sensitive information.
• Communicate with internal departments to verify or clarify data.
• Assist with general administrative tasks as needed.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Proven experience as a data entry clerk or similar position is an advantage.
• Familiarity with administrative duties and office procedures.
• Strong knowledge of Microsoft Office Suite (especially Excel and Word).
• Experience using data entry software or ERP systems is a plus.
• Typing speed of at least 50 WPM with a high level of accuracy.

Key Skills:

• Excellent attention to detail and accuracy.
• Fast and accurate typing skills.
• Strong organizational and time management abilities.
• Ability to handle confidential information with integrity.
• Good communication skills, both written and verbal.
• Self-motivated with the ability to work independently or as part of a team.
• Problem-solving skills and the ability to spot data inconsistencies.
• Basic understanding of databases and spreadsheets.

Working Conditions:

• Remote environment, depending on company setup.
• Regular working hours, with occasional overtime during peak periods.
• Requires long periods of sitting and working at a computer.

Compensation and Benefits:

• Health, Dental, and Vision Insurance
• 401(k) with company match
• Paid Time Off

• • Professional development opportunities

English follows

Le Représentant du service à la clientèle soutiendra les clients et sera un ambassadeur d'une culture de vente ouverte et collaborative.

Responsabilités

• Offrir un service client exceptionnel en tout temps.
• Répondre aux appels entrants des clients pour promouvoir les gammes de produits offerts par l'entreprise ou proposer des alternatives.
• Participer à la campagne d'appels sortants.
• Soutien aux ventes
• Tâche de bureau
• Fournir des solutions aux problèmes et aux préoccupations des clients de manière professionnelle et courtoise.
• Maintenir des relations favorables avec le client pour encourager les affaires répétées et futures.
• Saisissez toutes les commandes des clients dans le système.
• Suivi des statuts de commande et de livraison lorsque requis par le client.
• Effectuer des recherches d'inventaire au sein de notre réseau et auprès de fournisseurs externes lorsque requis.
• Assister l'équipe de vente et soutenir les collègues dans l'exécution de certaines tâches.
• Fournir régulièrement des commentaires sur la solidité et l'efficacité des politiques et procédures du service à la clientèle.
• Aider efficacement les clients avec des problèmes de premier niveau (résolution au 1er contact) et remonter aux départements appropriés au besoin.
• Toutes autres tâches et / ou fonctions connexes, y compris la formation initiale et continue et le coaching requis par le directeur du service à la clientèle et / ou le superviseur en fonction des besoins de l'entreprise.

Facteurs de succès

• Formation technique : Vos études collégiales ou universitaires combinées à vos 5 à 7 années d'expérience en gestion d'équipe de vente et/ou en service à la clientèle font de vous un expert.
• Leadership : Vous savez gagner rapidement la confiance de votre équipe et possédez une crédibilité naturelle. Ambassadeur des bonnes pratiques, vous pouvez facilement mobiliser votre équipe pour atteindre les objectifs fixés.
• Orientation client : Vous pouvez facilement transmettre votre philosophie à votre équipe qui consiste à offrir à chaque client un service exemplaire et unique.
• Capacité d'organisation : Un volume élevé d'appels ne vous fait pas peur. Vous savez gérer le stress et établir des priorités pour respecter les délais.
• Compétences en résolution de problèmes : Vous avez un don pour comprendre les besoins du client et pouvez offrir une variété de solutions appropriées. Les défis ne vous font pas peur ; vous aimez chercher des réponses et trouver des solutions qui amélioreront les processus en place.
• Vous êtes dynamique, leader mobilisateur, travailleur d'équipe, axé sur les résultats et assurez une réponse rapide. Vous souhaitez relever de nouveaux défis et faire partie d'une équipe réputée et expérimentée, alors vous êtes la personne que nous recherchons
• Avoir de l'expérience dans l'industrie du pneu est un atout.
• La maîtrise du français et/ou de l'anglais est requise.

___

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

• Offer exceptional customer service at all times.
• Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
• Participate in outbound call campaign.
• Sales support
• Clerical task
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with the customer to encourage repeat and future business.
• Enter all client orders in the system.
• Follow-up on order and delivery statuses when required by the client.
• Perform inventory searches within our network and with external suppliers when required.
• Assist Sales Team and support coworkers in executing certain tasks.
• Regularly provide feedback on the soundness and effectiveness of the customer service department's policies and procedures
• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
• Leadership: You know how to quickly gain your team's trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
• Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
• Organizational ability: A high volume of calls doesn't scare you. You know how to manage stress and establish priorities to meet deadlines.
• Problem solving skills: You have a gift for understanding the customer's needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
• You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for
• Having experience in the tire industry is an asset.
• Fluency in French and /or English is required.

We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction. The ideal candidate will possess strong phone etiquette, data entry skills, and a passion for helping others.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Provide accurate information regarding products and services to assist customers in making informed decisions.
• Utilize effective communication skills to resolve customer issues and complaints in a timely manner.
• Perform data entry tasks to maintain accurate customer records and transaction details.
• Maintain a positive attitude while handling challenging situations with professionalism.
• Collaborate with team members to improve overall customer experience and service delivery.

Requirements

• Strong communication skills in English;
• Previous experience in customer service is required
• Excellent phone etiquette and interpersonal skills.
• Ability to perform data entry tasks accurately and efficiently.
• A proactive approach to problem-solving with the ability to think on your feet.
• Familiarity with upselling techniques is advantageous but not required.
• Must be able to work flexible hours as needed.

Join us in providing top-notch service while developing your skills in a supportive environment

Schedule:

• Evening shift
• Monday to Friday
• Weekends as needed

Job Types: Full-time, Permanent

Pay: $18.00-$22.00 per hour

Expected hours: 80 per week

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Application question(s):

• Are you able to work evening shifts?
• Do you have your own transportation to come to work?

Work Location: In person

The Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr). The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR Sr will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

Opening available at the following branch location:

• 4220 HWY 16 W SMITHERS, BC V0J 2N0

This is a part time position that pays $19.16 / hour.

We offer:

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

Insert Schedule:

• Sunday 7:30am-5:00pm
• Monday 7:30am-5:00pm
• Tuesday 7:30am-5:00pm
• Thursday 12:00pm-5:00pm
• Friday 7:30am-5:00pm

Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers.

Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $38 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories.

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

• High school diploma or above required; some college preferred
• Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
• Must have a valid British Columbia Full Class 5 drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in Canada and not require work authorization sponsorship by our company for this position now or in the future.
• Apart from religious observation, must be able to work the following schedule(s): Sunday 7:30am-5:00pm, Monday 7:30am-5:00pm, Tuesday 7:30am-5:00pm, Thursday 12:00pm-5:00pm, Friday 7:30am-5:00pm
• Must be at least 18 years of age.