4,058 Client Support Associate jobs in Canada
Customer Service And Support
Posted 6 days ago
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We are seeking a dedicated and motivated Remote Customer Service & Helpdesk professional to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support while helping to resolve issues efficiently and effectively. Your primary responsibility will be to assist customers with their inquiries, provide troubleshooting solutions, and ensure that they have a positive experience with our company. As a remote position, you will have the flexibility to work from home, but you will be expected to maintain a high level of responsiveness and professionalism. We value individuals who are passionate about customer service and possess strong problem-solving skills. Your ability to communicate clearly and effectively will be essential as you navigate a diverse range of customer needs and expectations. By leveraging technology and your communication prowess, you will play a vital role in enhancing our customers' experiences and contributing to the overall success of our organization. If you have a strong desire to help others and the required skills to excel in a remote environment, we encourage you to apply and become a valuable part of our customer service team.
Responsibilities- Respond promptly to customer inquiries via phone, email, and chat.
- Diagnose and troubleshoot customer issues related to products and services.
- Provide detailed product and service information to customers.
- Document all customer interactions and resolutions in the helpdesk software.
- Escalate complex issues to higher-level support when necessary.
- Maintain a comprehensive understanding of company policies and procedures.
- Participate in training and development programs to continuously enhance skills.
- Proven experience in customer service or helpdesk support roles.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a proactive mindset.
- Ability to work independently in a remote environment.
- Familiarity with helpdesk software and ticketing systems.
- Basic technical knowledge of computer systems and software applications.
- Strong organizational skills and attention to detail.
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Ingénieur du service client / Customer service engineer
Posted today
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Job Description
Titre du poste : Ingénieur du service clientèle
Contrat : 12 mois (renouvelable)
Emplacement : Longueuil
5 jours sur site
Indicatif régional : 514, 438, 450
Code postal : J4G 1A1
Mots-clés : #Aerospace.jobs #Avionics.jobs #Engine.performance.jobs
Vos responsabilités:
*Fournir une assistance technique aux clients/exploitants d'aéronefs du monde entier en ce qui concerne
les systèmes d'aéronefs et les données relatives aux moteurs
* Diriger le support technique interne des systèmes
* Guider l'ensemble des communications techniques internes et externes
Ce qu'il faut:
* baccalauréats en ingénierie ou équivalent avec 5 à 10 ans d'expérience ;
* Bonne connaissance des systèmes aéronautiques.
Bonne connaissance des systèmes aéronautiques ; * Fournir une expertise technique aux employés internes et aux clients externes.
* Compréhension de la clientèle de l'industrie aérospatiale.
Domaine d'études :
Génie industriel, aéronautique, avionique, maintenance aéronautique, génie aérospatial, génie logiciel, informatique, sciences appliquées.
***
Job Title: Customer service engineer
Contract: 12 month (renewable)
5 days onsite
Location: Longueuil
Area code: 514, 438, 450
Postal code: J4G 1A1
Your responsibilities:
* Providing technical support to global customers/aircraft operators aircraft systems and engine data
* Lead internal technical support of systems
* Guide all technical internal and external communications
What you need :
* Bachelor of engineering degree or equivalent with 5-10 years' experience;
* Good knowledge of aircraft systems.
* Providing technical expertise with internal employees and external customers.
* Understanding of aerospace industry customer base.
Education:
Industrial Engineering, Aeronautics, Avionics, Aeronautical Maintenance, Aerospace Engineering, Software Engineering, Computer Science, Applied Sciences
Customer Service Expert / Customer Service Representative Acton
Posted today
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Job Description
JOB DESCRIPTION
Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!
The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.
Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.
In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.
- Flexible schedules
- Very competitive earnings
- Staff pizzas
- Career growth opportunities
Domino's is an equal opportunity employer.
REQUIREMENTS
- Previous Domino's experience, or experience making pizzas is beneficial
- Friendly and well spoken
- Good math skills to handle cash handling for in-store customer payments
- Speak English fluently in order to serve customers
- Focus on cleanliness and personal hygiene
- Must speak English
- Must have SIN and be legally permitted to work in Canada
- Must be able to work at least two of Friday, Saturday and Sunday shifts
- Food handling certification is preferred
ABOUT THE COMPANY
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
Customer Service Representative
Posted 1 day ago
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Branded Inc is seeking a remote position for customer service representative who will serve as a point of contact, provide details about a vast array of company information, respond to inquiries, and accurately address any new issues that may arise with customer accounts.
The most effective customer service representatives are truly happy to assist clients. They communicate with passion, patience, and empathy. They enjoy conversing and appreciate the benefits of effective communication.
Responsibilities
- Organize a number of incoming calls.
- Contribute to the company's success in the top customer service categories, such as communication, listening, problem-solving, and politeness.
- Respond to incoming calls while delivering great customer service by meeting and going above and beyond what the client expects.
- Answer all incoming calls and provide excellent customer service by exceeding the client's expectations.
- To produce sales leads.
- Find out what clients want and analyze it to satisfy them.
- Create long-lasting connections and trust with your customers by being honest and communicative with them.
- Use the proper techniques and instruments to provide information that is true, accurate, and comprehensive.
Requirements
- High school diploma
- Experience providing customer support or working as a client service representative
- A history of exceeding quotas
- Exceptional phone contact management abilities and active listening
- Knowledge of CRM systems and procedures
- Customer-centeredness and the capacity to adjust to and react to various characters
- Excellent presentation and communication abilities
- The capacity to multitask, prioritizes, and efficiently manage time
Location: Remote
Company Details
Customer Service Representative
Posted 6 days ago
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The Balance Institute Pty Ltd specializes in delivering compassionate, learner-centered educational services to support families through life’s pivotal transitions. We believe in empowering every individual with knowledge, clarity, and confidence.
Role Summary:
As a Customer Service Representative, you'll be the friendly and knowledgeable first point of contact for our learners and partners. Your role is key in creating smooth, positive interactions and strengthening relationships.
What You’ll Do:
- Manage inquiries via phone, email, and chat
- Help with enrollment, scheduling, billing, and account support
- Resolve service issues with empathy and accuracy
- Liaise with internal teams to ensure records are accurate
- Strive for first-contact resolution and client satisfaction
You’ll Bring:
- Great communication and problem-solving skills
- Empathy and patient, calm demeanor
- Familiarity with CRM or MS Office tools
- Previous customer-facing experience is a plus
Why Join Us:
We offer development opportunities, a flexible work environment, and the chance to make a meaningful difference in people’s educational journeys. You’ll help uphold our standard of excellence and care.
Company Details
Customer Service Representative
Posted 8 days ago
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We are seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative at Collegiate Charter School. The ideal candidate will have excellent communication skills, a passion for helping others, and a strong attention to detail. In this role, you will be responsible for providing exceptional customer service to students, parents, and staff members.
Responsibilities:- Respond to inquiries and provide information to students, parents, and staff via phone, email, and in person
- Assist with enrollment, registration, and scheduling processes
- Resolve customer complaints and issues in a timely and professional manner
- Maintain accurate records of all customer interactions
- Collaborate with other departments to ensure a seamless customer experience
- High school diploma or equivalent
- Previous customer service experience preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
If you are passionate about providing exceptional customer service and making a positive impact in the lives of students, we encourage you to apply for the Customer Service Representative position at Collegiate Charter School.
Company Details
Customer Service Representative
Posted 22 days ago
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Rumipamba is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our clients while representing the company in a professional manner.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Resolve customer complaints in a timely and efficient manner
- Maintain a high level of product knowledge to assist customers with their inquiries
- Process orders, returns, and exchanges accurately
- Collaborate with other departments to ensure customer satisfaction
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities
- Ability to multitask and prioritize in a fast-paced environment
- Previous customer service experience preferred
- Proficiency in Microsoft Office and CRM software
- Excellent interpersonal skills
- Attention to detail
- Ability to remain calm under pressure
- Team player
- Minimum of 1 year of customer service experience
- Experience in a call center environment is a plusTracks data and source documents.Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database
Company Details
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Customer Service And Helpdesk - Customer Service
Posted 27 days ago
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Job Title: Customer Service Help Desk Representative
Location: Remote
Job Type: Full-Time / Part-Time
About Us:We are dedicated to providing exceptional service and support to our customers. We believe that every interaction is an opportunity to deliver outstanding value and create positive experiences. Our help desk team plays a crucial role in ensuring customer satisfaction, and we are looking for a passionate and skilled individual to join our growing team.
Role Overview:We are seeking a dynamic Customer Service Help Desk Representative to join our team. In this role, you’ll be the first point of contact for customers seeking technical assistance or support. You will assist with troubleshooting issues, answer inquiries, and provide guidance on our products and services, ensuring a seamless customer experience.
If you love solving problems, helping people, and working in a collaborative environment, this role is for you!
Key Responsibilities:- Provide Technical Support: Respond to customer inquiries via phone, email, or chat, offering assistance with technical issues, account inquiries, and product troubleshooting.
- Problem-Solving: Analyze customer issues, investigate root causes, and offer solutions in a timely and efficient manner.
- Documentation & Reporting: Log and track customer interactions, document troubleshooting steps, and escalate unresolved issues to appropriate teams.
- Customer Education: Help customers understand and navigate our products/services by providing clear instructions and guidance.
- Collaboration: Work closely with cross-functional teams (engineering, sales, etc.) to resolve complex issues and enhance the customer experience.
- Maintain Knowledge Base: Stay up to date on product features, updates, and internal processes to provide accurate and current information to customers.
- Strong Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly and concisely.
- Customer-Centric Mindset: Genuine passion for helping others, with a focus on providing top-tier customer service.
- Technical Aptitude: Basic troubleshooting and problem-solving skills, with the ability to learn new software/tools quickly. Experience with help desk software (e.g., Zendesk, Freshdesk) is a plus.
- Patience & Empathy: Ability to handle challenging customer interactions with professionalism and composure.
- Team Player: Willingness to collaborate and contribute to a positive team environment.
- Experience: Previous customer service or help desk experience is preferred, but not required. We are happy to train motivated candidates.
- Competitive Pay & Benefits: We offer a competitive salary along with [health benefits, retirement plans, paid time off, etc.].
- Flexible Work Options: [Remote, hybrid, or on-site opportunities].
- Growth Opportunities: At [Company Name], we are committed to supporting your career growth with professional development resources and internal promotion opportunities.
- Positive Work Culture: Join a team that values collaboration, creativity, and a healthy work-life balance.
Company Details
Customer Service Representative
Posted today
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Burlington, Ontario Canada
**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowu2014people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
This position provides customer service to internal and external customers and will be responsible for responding and resolving customer inquiries. This role performs advanced administrative responsibilities including preparation and analysis of more complex reports, compilation of information from various sources and the handling of small-scale projects. This position performs general office duties including word processing, data entry, auditing documents, answering phones or conference calls, meetings and other duties as assigned. The role may deal with confidential material on a regular basis.
**Job Type:**
Full-Time / Fixed-Term /
**On-site**
**Workdays** : Monday to Friday (must be able to work ALL 5 days of the week)
**Shift Hours:**
8.30 AM to 5.00 PM
**(** must be able to work a minimum of 40 hrs. per week)
**Shift Duration:**
8 hours a day
**Work Location:**
4156 MAINWAY BURLINGTON, ON L7L 0A7
**Hourly Wage:**
$19.42 per hour
**Key Responsibilities and Duties**
Answer incoming calls from customers.
Assist customer with request for information, complaints and resolving issues via phone, email or other media.
Follow communication procedure, work instructions, guidelines and policies.
Prepares complex reports/presentations.
Performs analysis using various software packages and databases.
**Requirements**
2 years of previous warehouse ''s office experience u2013
**Required**
Intermediate computer skills: Word, Excel,
**SAP**
and Outlook (Microsoft Office)
Excellent verbal and written English (proficiency) communication skills u2013
**Required**
Typing speed of 40+ words per minute with 90% accuracy
Fast learn and adapt skills to different systems
Ability to work with minimal supervision
Strong analytical thinking, problem-solving, basic research, attention to detail, and time management skills
Ability to work in a fast-paced environment
Bachelor''s degree or international equivalent u2013 Preferred
**Compensation and Benefits**
Overtime.
Weekly Pay/ Direct Deposit- Every Friday.
Immediate access to UPS u2018Employee Discountsu2019 upon hiring.
Paid training.
Free Onsite Parking.
Opportunity for advancement within a Fortune 50 Company.
**Expenses/Working Conditions**
Adhere to the companyu2019s Appearance Guidelines.
UPS is a diverse and equal opportunity employer.
Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process.
If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.