3,895 Customer Support Manager jobs in Canada

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs
• Respond to client walk-ins and crisis calls at the Bonnyville Office
• Monitor and respond to requests on the crisis chat platform
• Ensure appropriate coverage for crisis response when required
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making
• Providing appropriate community resources, referral options, and soft transfers to other human service providers
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks)
• Assist with special projects and other duties as assigned by the supervisor

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered
• Previous counselling experience in sexual assault preferred
• Minimum 2-5 years experience in the field of counselling, mental health, or social services
• Demonstrate ability in written and oral communication
• Valid driver’s license and reliable transportation
• Proficient in MS Office, (Outlook, Word, Excel) and case management database
• Detail-oriented and well organized
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset

WHAT DCSC OFFERS:

• Competitive salary
• Full health benefits
• RRSP program
• Generous paid vacation time
• Strong focus on staff wellness and work-life balance
• Professional development opportunities

Recruitment supported by Lakeland HR Solutions

Job Description

Description de l'entreprise

Spécialiste de l'Expérience Client & Support

Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.

Support Prévente :

• Préqualifier les prospects en comprenant leurs besoins et en déterminant les solutions appropriées.
• Répondre aux demandes des clients par téléphone, e-mail et en personne, en fournissant des informations détaillées sur les produits et des conseils.
• Planifier et coordonner les consultations à domicile pour les clients potentiels.
• Maintenir des enregistrements précis des interactions avec les clients et des prospects dans le système CRM.

Support Après-Vente :

• Fournir un suivi aux clients pour garantir leur satisfaction avec les produits et services.
• Traiter et résoudre tout problème ou préoccupation après-achat, en coordonnant avec les départements concernés si nécessaire.
• Aider les clients avec l'installation des produits et répondre à leurs questions sur l'utilisation.
• Effectuer des enquêtes de satisfaction client pour recueillir des commentaires et améliorer la qualité du service.

Service Client :

• Offrir un service client exceptionnel en comprenant et en répondant aux besoins des clients de manière prompte et efficace.
• Collaborer avec l'équipe de vente pour assurer une expérience client transparente.
• Rester informé sur les connaissances produites et les tendances de l'industrie pour fournir une assistance informée aux clients.

• Diplôme d'études secondaires ou équivalent ; un diplôme universitaire est un plus.
• Expérience avérée dans un rôle de service client ou de support commercial.
• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à gérer plusieurs tâches et à gérer efficacement son temps dans un environnement de travail hybride.
• Maîtrise des systèmes CRM et de la suite Microsoft Office.
• Solides compétences en résolution de problèmes et souci du détail.
• Flexibilité pour travailler à la fois sur le terrain des ventes et dans un environnement de bureau selon les besoins.

Job Description

Salary: $49,828 - $5,015

Client Support Worker (HART Hub)

EMPLOYMENT

OPPORTUNITY

Full-Time 3-year Contract Position

Waasegiizhig Nanaandaweiyewigamig provides wholistic, primary health care to Indigenous people in Kenora and surrounding First Nation communities through a range of options including prevention, assessment, diagnosis and treatment. Our client-centered, interprofessional teams include health professionals, educators and support workers representing both traditional Indigenous, and contemporary models of care and use medical and community development concepts.

The Homelessness Addiction and Recovery Treatment (HART) Hub will offer a seamless continuum of care that integrates a culturally responsive care model and healing methods. This model is tailored to the needs of individuals who are experiencing homelessness, addiction and mental health designed to address the multifaceted needs of our communities, this approach ensures coordinated, compassionate, and evidence-based care as a way to support stability and long-term recovery.

The position will operate in a 24/7 format with shift work and weekends included. Responsibilities include monitoring and supporting clients, preparing program materials, and assisting with group sessions which will often include outdoor and hands-on activities. The program will also provide referrals to partner organizations.

NOTE: Traditional practices involving burning sacred medicines including tobacco, sweetgrass, sage and cedar and other cultural protocols occur regularly within our work setting.

Qualifications:

• minimum OSSD or equivalent; some experience working in the health care field an asset;
• demonstrated understanding of wholistic health and well-being; personal experience or strong knowledge of the healing journey and abstinence from mind altering chemicals;
• demonstrated oral and written communication skills (including computer skills); excellent interpersonal skills to deal effectively with a wide variety of people;
• deep understanding and experience of Indigenous culture, values, and perspectives as well as traditional and contemporary health care practices, and wholistic health and wellbeing; ability to speak and understand Anishinaabemowin a definite asset;
• experience working in an Indigenous organization; understanding and/or willingness to learn of Indigenous culture and values;
• proof of immunization in compliance with policy requirements is mandatory;
• valid drivers license, own vehicle and willingness and ability to travel required;
• criminal records check and current drivers abstract required;
• commitment to ongoing training and professional development relevant to job requirements; and positive attitude and capacity to act as a healthy lifestyle role model
  
  

Salary: 49,828 - 65,015 with excellent benefits, including HOOPP pension plan. Salary is based on education and experience.

APPLICATION DEADLINE: September 2, 2025

Client Support Worker (HART) Position
Email:

For more information visit our website: WNHAC.org

Phone: (888) MYWNHAC

We thank all applicants for their interest in this position; however, please note only those selected for an interview will be contacted. As an Indigenous employer we encourage First Nations, Inuit, and Metis applicants to apply.

We welcome and encourage applications from people with disabilities and will provide accessibility accommodations as part of the application process upon request.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

Job Description

Salary: $18.35/hour

Client Support Worker Job Posting

Client Support Team

The John Howard Society of Thunder Bay is seeking individuals looking to gain experience and/or supplement to their current employment, to join the Client Support Team as casual.

JHS provides 24/7 oversight and support offering transitional housing services to clients who are at risk, or currently involved in the Criminal Justice System.

As part of the Client Support Team, staff are trained to follow protocols and procedures of each residency program providing services to residents.

Casual staff are not guaranteed regularly (weekly) scheduled hours; shifts will be offered to provide coverage as needed.

This shift schedule operates 7 days per week and 4 hours daily from 7:30 pm to 11:30 pm.

Casual staff will have opportunities for professional development through ongoing training (with compensation).

Organization meetings and Team meetings welcome casual staff to attend (with compensation).

Position Summary:

• This position will be responsible for the daily cleaning and sanitization of the JHS residence to meet required standards
• This position will be responsible for completing daily tasks which are listed for each shift
• This position may also be responsible for assisting residents as needed
• This position may also be responsible for assisting and taking direction from Client Support Staff working the Primary Role
• This position may also be responsible for providing recreational activities for residents

Position Duties & Tasks:

• Aid residents in their development of life skills for independent living through role modelling skills, assistance with meal preparation, guidance and support with chores
• Provide engagement and support to residents through offering recreational activities
• Follow and ensure completion of procedures and protocols to ensure safety and security of residence(s)
• Complete tasks that assist the operation of the residence(s) and adherence to legislative requirements

Education & Experience:

• Previous experience working in a housekeeping role.
• Experience working with individuals considered vulnerable or from marginalized populations (i.e.: Homelessness, Mental Health, Addictions, Youth, Women, LGBTQ2STT, Indigenous, Racialized)
• Previous experience working within social services is an asset
• Previous experience within customer service is an asset

Skills & Expectations

• Ability to effectively communicate and contribute to a positive work environment
• Ability to follow direction/instruction, protocols, and procedures
• Ability to work with individuals from diverse backgrounds
• Must complete training and professional development as required
• Must complete enhanced security clearance requirements

Position Details

Compensation: $18.35/hour

Minimum Experience: Entry-Level

Employment Type: Casual

***We thank all applicants for their interest. Only those selected for an interview will be contacted.***

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.