5,394 Customer Support Roles jobs in Canada

Company : ABC Nova Scotia

Join ABC Fitness, the leading technology provider for the fitness industry

Job Description

J oin ABC Fitness and become part of a culture t hat's as ambitious as it is authentic. L et's transform the future of fitness—together

Our Values

Best Life

We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunitie s, we empower you to reach new heights—personally and professionally.

One Team

From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

ABC Fitness is looking for a Client Support Representative to join our team In this role, you'll be the first point of contact for our clients and their members, assisting with billing inquiries, account updates, policy guidance, and dispute resolution. If you enjoy problem-solving and providing excellent customer service, we'd love to hear from you

• Assist clients and their members via inbound calls, emails, and live chat .
• Research member accounts to ensure all requests align with club policies.
• Communicate with clients and members when additional documentation is needed.
• Ensure accuracy and proper documentation of all interactions.
• Meet or exceed Key Performance Indicators (KPIs) , including adherence, call times, and quality.
• Handle high-volume inbound interactions in a fast-paced environment.
• Collaborate with internal teams to resolve complex issues.

• 1 to 2 years of experience in software support or a contact center (preferred).
• Remote work experience is beneficial.
• Ability to type at least 45 words per minute .
• A wired home internet connection and a dedicated home workspace .
• Availability Monday to Friday, 7 AM – 9 PM CT for training and assigned shifts (shifts are scheduled based on seniority and preference, with the possibility of weekend/holiday coverage).
• Fluency in English (Spanish or French bilingual skills are a plus).
• Strong communication and active listening skills.
• Ability to handle difficult conversations and de-escalate issues.
  Problem-solving mindset and adaptability in a changing environment.

WHAT'S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more – so many benefits we couldn't even fit them all here

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $45,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

At ABC Fitness, we don't just build technology— we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.

ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do— it's a business imperative. Learn more at

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members , and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox , ABC Ignite, ABC Trainerize , and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues.

The team's responsibility includes but not limited to managing requests related to our customer's Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers.

The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment.

So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you!

Your responsibilities

• Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system
• Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as;
  • Instant Messaging and Directory Management
  • Texting and Voice features the includes managing GR App numbers (Virtual, Hosted & Ported)
  • Enabling WhatsApp services on GR App numbers including Corporate Number onboarding
  • Managing GR app features such as International Feature enablement
  • This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services
• Provide first level GR app Application support and management for our GR App customers including user and license management
• Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App
• Provide beta testing and demo visibility on new releases and services within the Global Relay App Services
• Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
• Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation
• Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
• Act as an escalation point or Point of Contact for both technical and procedural issues related to Support or customer issues

About you

• Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications
• Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment
• Able and willing to work with challenging customers with time constraints
• Able to work in a flexible changing shift

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60,000—$70,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls at the Bonnyville Office.
• Monitor and respond to requests on the crisis chat platform.
• Ensure appropriate coverage for crisis response when required.
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
• Providing appropriate community resources, referral options, and soft transfers to other human service providers.
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
• Assist with special projects and other duties as assigned by the supervisor.

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
• Previous counselling experience in sexual assault preferred.
• Minimum 2-5 years experience in the field of counselling, mental health, or social services.
• Demonstrate ability in written and oral communication.
• Valid driver’s license and reliable transportation.
• Proficient in MS Office, (Outlook, Word, Excel) and case management database.
• Detail-oriented and well organized.
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

WHAT DCSC OFFERS:

• Competitive salary.
• Full health benefits.
• RRSP program.
• Generous paid vacation time.
• Strong focus on staff wellness and work-life balance.
• Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & Mandarin a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Company Overview

Interactive Brokers Group, Inc. (Nasdaq: IBKR) is a global financial services company headquartered in Greenwich, CT, USA, with offices in over 15 countries. We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment.

IBKR affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories. We serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. Join our dynamic, multi-national team and be a part of a company that simplifies and enhances financial opportunities using state-of-the-art technology.

This is a hybrid role (3 days in the office / 2 days remote).

About Your Team:

As a member of the Client Technical Support team, you will assist clients with inquiries about our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and escalate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world's strongest brokerage brands.

Responsibilities:

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
  • Desktop applications (Windows, macOS, and Linux)
  • Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements:

• Bachelor's degree, preferred if in a technical field.
• 1+ years in a client-facing support role
• 1+ years of experience working with Windows and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative, a desire to learn new skills/technologies and remain up to date with the latest trends, and a real passion for solving technical problems
• Experience with financial products and services is a plus.
• Excellent command of written and spoken English & French a must

• Health, dental, disability and life insurance with 100% premiums covered.
• Company RSP contribution matching, Stock incentive plan

**We thank all applicants. However, only those selected for an interview will be contacted.

Job Description

Description de l'entreprise

Spécialiste de l'Expérience Client & Support

Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.

Support Prévente :

• Préqualifier les prospects en comprenant leurs besoins et en déterminant les solutions appropriées.
• Répondre aux demandes des clients par téléphone, e-mail et en personne, en fournissant des informations détaillées sur les produits et des conseils.
• Planifier et coordonner les consultations à domicile pour les clients potentiels.
• Maintenir des enregistrements précis des interactions avec les clients et des prospects dans le système CRM.

Support Après-Vente :

• Fournir un suivi aux clients pour garantir leur satisfaction avec les produits et services.
• Traiter et résoudre tout problème ou préoccupation après-achat, en coordonnant avec les départements concernés si nécessaire.
• Aider les clients avec l'installation des produits et répondre à leurs questions sur l'utilisation.
• Effectuer des enquêtes de satisfaction client pour recueillir des commentaires et améliorer la qualité du service.

Service Client :

• Offrir un service client exceptionnel en comprenant et en répondant aux besoins des clients de manière prompte et efficace.
• Collaborer avec l'équipe de vente pour assurer une expérience client transparente.
• Rester informé sur les connaissances produites et les tendances de l'industrie pour fournir une assistance informée aux clients.

• Diplôme d'études secondaires ou équivalent ; un diplôme universitaire est un plus.
• Expérience avérée dans un rôle de service client ou de support commercial.
• Excellentes compétences en communication et en relations interpersonnelles.
• Capacité à gérer plusieurs tâches et à gérer efficacement son temps dans un environnement de travail hybride.
• Maîtrise des systèmes CRM et de la suite Microsoft Office.
• Solides compétences en résolution de problèmes et souci du détail.
• Flexibilité pour travailler à la fois sur le terrain des ventes et dans un environnement de bureau selon les besoins.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers

Description de l'entreprise

Spécialiste de l'Expérience Client & Support

Nous recherchons un professionnel dynamique et centré sur le client pour rejoindre notre département Service à Domicile (revêtements de fenêtres sur mesure). Ce rôle hybride implique de soutenir les clients tout au long du processus prévente en préqualifiant les prospects et en répondant aux demandes, ainsi que de fournir un support après-vente pour garantir une satisfaction client complète. Le candidat idéal sera à l'aise à la fois sur le terrain des ventes et dans un environnement de bureau, alliant d'excellentes compétences en service client à de solides capacités organisationnelles.

Description du poste

Support Prévente :

Support Après-Vente :

Service Client :

Qualifications

Informations supplémentaires