49 Client Relations jobs in Canada

Job Description

Position Summary
The Client Relations Specialist  is responsible for supporting MPEX clients by answering questions and resolving issues through phone or email communications. They conduct remote meetings to help clients achieve their Key Performance Indicators (KPIs), which vary based on the client's size, service level, and specific needs, while ensuring that all aspects of the client's health, maintenance, and retention are managed effectively.

Essential Duties and Responsibilities

• Learn and convey knowledge of all technical stacks utilized within the organization
• Provide exceptional customer service and support
• Scheduling web-based meetings or phone calls with clients (as needed)
• Work collaboratively with other trainers and system experts to fully help client tickets
• Identify problems and make recommendations on how to overcome the issues.
• Promptly address and resolve client issues, maintain detailed records of client interactions, and collaborate with internal teams to ensure client satisfaction and retention, all aimed at fostering a mutually successful relationship between clients, the sales team, the development team, and operational departments.
• Conduct thorough testing to ensure that resolved product issues are fully addressed and functioning correctly, providing feedback and further troubleshooting as necessary to maintain product quality and client satisfaction.
• Other duties as needed.

Knowledge, Skills, and Abilities

• Excellent organizational and time management skills, personable, well-spoken, good communication skills (verbal and written), and technical skills necessary.
• General working knowledge of Microsoft Office is preferred.
• Prior experience with payroll software/applications  required.
• Excellent verbal and written communication skills in both English and French.
• Critical thinking skills and a high level of emotional intelligence are required.
• Payroll management experience required
• Time & Attendance and HR experience is a plus
• Must be able to perform in a team-oriented, deadline-driven environment

Education & Experience

• DEC in Computer Science required
• Minimum of 1 to 3 years of experience in a related field.
• Familiarity with providing web-based training, communications, and payroll management knowledge.
• Knowledge of general database design and usage (especially relational databases), and all other Microsoft Office products.
• Must have excellent oral and written communication skills as well as attention to detail

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting

Vensure Employer Solutions is the largest privately held organization in the HR technology and service sector, providing a comprehensive portfolio of solutions, including HR/HCM technology, managed services, and global business process outsourcing (BPO). The company and its service providers collectively serve over 95,000 businesses and process over $135B in annual payroll. As a "One Employer Solution” headquartered in Chandler, Arizona, Vensure helps thousands of businesses streamline and grow their operations with custom strategies that benefit both employers and employees. Find out more by visiting

Job Description

Who We Are

Founded in 1873, Ganong stands as Canada’s oldest family-owned and operated chocolate company. With a proud heritage and unwavering commitment to quality, we produce our renowned confections in Canada’s Chocolate Town — St. Stephen, New Brunswick.

The Role

Reporting to the Chief Revenue Officer, the Client Relations Manager plays a key role in managing and nurturing existing customer and private label relationships while developing new business opportunities aligned with Ganong’s strategic priorities and production capabilities. This role serves as a vital bridge between our clients and internal operations, ensuring seamless communication and alignment between customer expectations and manufacturing demands.

The Opportunity

Join Ganong and become part of our story — where crafting confections to inspire life’s sweetest moments is at the heart of everything we do. Guided by our core values of safety, integrity, boldness, quality, heritage, and fun , we offer an inclusive culture that blends tradition with innovation. Discover opportunities for growth and impact as you help us build lasting partnerships and deliver exceptional value to our customers.

Who You Are

You’re a proactive relationship builder who thrives on connecting customer needs with production realities. You enjoy leading demand calls, collaborating with internal teams, and ensuring that every client receives timely, accurate communication about volumes, timing, and project updates. You’re equally comfortable managing budgets, coordinating production schedules, and driving efficiency improvements that deliver measurable results.

With a strong sense of ownership, you take initiative to identify cost-saving opportunities, track performance, and propose ideas for growth that align with Ganong’s capabilities. You excel at juggling multiple projects, leading cross-functional meetings, and following through to ensure every detail is executed flawlessly. Dependable, detail-oriented, and calm under pressure, you bring both professionalism and a customer-first mindset to every interaction — helping strengthen long-term relationships that support Ganong’s continued success.

Qualifications

• Proven dependability and strong attendance record
• Demonstrated accountability and ownership of work
• Strong multitasking and organizational skills
• Excellent attention to detail and ability to work under pressure
• Administrative proficiency, including Microsoft Office Suite
• Previous customer service or client relations experience
• Experience in a manufacturing or production environment considered an asset

Join Our Sweet Team

Become an integral part of Ganong as the Client Relations Manager , helping us deliver excellence every day. If this sounds like the perfect step in your career, apply online today. We’re actively reviewing and interviewing eligible candidates on a rolling basis, so don’t delay in submitting your application. We appreciate all applicants’ interest, but only those selected for interviews will be contacted.

#cooke-dnp

Job Description

Qui Nous Sommes

Fondée en 1873, Ganong est la plus ancienne entreprise canadienne de chocolat appartenant à la même famille et exploitée par celle-ci. Fière de son héritage et de son engagement indéfectible envers la qualité, notre entreprise fabrique ses célèbres confiseries dans la « ville du chocolat » du Canada — St. Stephen, au Nouveau-Brunswick.

Relevant du chef des revenus (Chief Revenue Officer), le ou la gestionnaire des relations clients joue un rôle clé dans la gestion et le développement des relations avec les clients existants et les partenaires de marques privées, tout en identifiant de nouvelles occasions d’affaires en lien avec les priorités stratégiques et les capacités de production de Ganong. Ce poste agit comme un pont essentiel entre nos clients et nos opérations internes, assurant une communication fluide et une parfaite concordance entre les attentes des clients et les exigences de la production.

Joignez-vous à Ganong et devenez partie intégrante de notre histoire — où l’art de créer des douceurs pour inspirer les moments les plus sucrés de la vie est au cœur de tout ce que nous faisons. Guidés par nos valeurs fondamentales — sécurité, intégrité, audace, qualité, héritage et plaisir — nous offrons une culture inclusive alliant tradition et innovation. Découvrez des possibilités de croissance et d’impact tout en contribuant à bâtir des partenariats durables et à offrir une valeur exceptionnelle à nos clients.

Vous êtes une personne proactive qui excelle dans la création et le maintien de relations solides, capable de relier les besoins des clients aux réalités de la production. Vous aimez diriger des appels de planification de la demande, collaborer avec des équipes internes et veiller à ce que chaque client reçoive une communication exacte et rapide concernant les volumes, les délais et les mises à jour de projets. Vous êtes à l’aise dans la gestion des budgets, la coordination des calendriers de production et l’amélioration de l’efficacité pour obtenir des résultats mesurables.

Doté(e) d’un fort sens des responsabilités, vous prenez l’initiative d’identifier des occasions d’économies, de suivre la performance et de proposer des idées de croissance alignées sur les capacités de Ganong. Vous excellez dans la gestion de multiples projets, la direction de réunions interfonctionnelles et le suivi rigoureux des détails pour une exécution sans faille. Fiable, minutieux(se) et calme sous pression, vous apportez professionnalisme et souci du client à chaque interaction — contribuant ainsi à renforcer des relations durables qui soutiennent le succès continu de Ganong.

• Fiabilité éprouvée et excellent dossier d’assiduité
• Sens aigu des responsabilités et de l’appropriation du travail
• Excellentes compétences en organisation et en gestion de priorités multiples
• Grande attention aux détails et capacité à travailler sous pression
• Compétence administrative, incluant la suite Microsoft Office
• Expérience préalable en service à la clientèle ou en gestion de relations clients
• Expérience dans un environnement manufacturier ou de production considérée comme un atout

Devenez un membre essentiel de Ganong en tant que gestionnaire des relations clients, et contribuez à offrir l’excellence chaque jour. Si ce poste représente la prochaine étape idéale de votre carrière, postulez en ligne dès aujourd’hui. Nous examinons activement les candidatures et menons des entrevues de façon continue — ne tardez donc pas à soumettre la vôtre. Nous remercions tous les candidats de leur intérêt; seules les personnes retenues pour une entrevue seront contactées.

Job Description

Role Title:

Remote Client Relations & Marketing Specialist
Location:
Remote – open to applicants based in the UK, USA, Canada, Australia, Ireland, Netherlands, Germany, or Sweden.
About the Role
We are seeking experienced professionals to take on a Remote Client Relations & Marketing Specialist role. You will engage with prospects, share structured presentations, and guide them through the onboarding journey while working within an established remote system.
This is a self-directed role designed for individuals who thrive in performance-based environments and who are motivated by both personal and professional growth.
Key Responsibilities
• Conduct professional interviews with qualified candidates.
• Deliver marketing presentations and share resources digitally.
• Nurture relationships with prospects and clients over time.
• Apply structured marketing and client engagement systems.
• Participate in regular professional mentorship and training.
Rewards & Growth
• Earnings aligned to performance and results.
• Flexible remote pathway with professional development focus.
• Access to mentorship and proven growth systems.
• Collaborative team environment with ongoing support.
Additional Information:
This is a self-employed / independent contractor role. You’ll be working with established systems and receive full training and mentorship. Please note this is not a salaried position, earnings are commission-based and linked to results.
Next Steps:
If you’re ready to explore a structured, flexible way of applying your professional skills, we’d love to hear from you.

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role

The Client Support team is part of our frontline team providing 24x7 customer and technical support that will help ensure our Global Relay App Services are running properly for each customer. They provide end user support, troubleshooting services using creative probing to resolve any technical issues.

The team's responsibility includes but not limited to managing requests related to our customer's Global Relay App Services such as Global Relay App Instant Messaging, Texting, Voice, WhatsApp and Personal Search to our customers, providing prompt and courteous implementation assistance to our customers.

The team can effectively communicate both verbally and in writing as well as in-depth collaboration with internal support and product teams in a fast-paced environment to mitigate risks and mistakes in a production environment.

So, if you enjoy learning new things, getting to the bottom of technical issues, sifting around log files, configuring software or troubleshooting in house solutions, this is the opportunity for you!

Your responsibilities

• Communicate with Global Relay App customers and Internal Teams in managing our Global Relay app services to our customers via phone calls, emails and ticketing system
• Taking ownership of requests and cases for Global Relay App services which includes Onboarding, Provisioning and Implementation of Global Relay App services and all its features such as;
  • Instant Messaging and Directory Management
  • Texting and Voice features the includes managing GR App numbers (Virtual, Hosted & Ported)
  • Enabling WhatsApp services on GR App numbers including Corporate Number onboarding
  • Managing GR app features such as International Feature enablement
  • This may also include managing SAML/SSO and Directory Sync/SCIM for our GR app services
• Provide first level GR app Application support and management for our GR App customers including user and license management
• Use Salesforce, JIRA and various internal systems as well as 3rd party carrier platforms to manage customer requests and incidents related to Global Relay App
• Provide beta testing and demo visibility on new releases and services within the Global Relay App Services
• Analyze feature requests, bug issues and creating escalation tickets to 2nd level Application Support and respective product teams for investigation and resolution
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• You will help us understand customer trends, documenting and reporting what you observe to your Lead in order to better improve the customer experience
• Frequently engage with internal teams to drive sales, development, resolution of issues and major incident activities, handling all customer facing communications to set clear expectations through closure
• Capture, reuse and share knowledge using our in-house solutions, contribute to the learning and success of your team, and the company through collaboration and aiding in documentation
• Work closely with product development teams and QA teams to test new features before releases, bug fixes and surfacing meaningful customer feedback
• Act as an escalation point or Point of Contact for both technical and procedural issues related to Support or customer issues

About you

• Minimum of 1 - 2 years of experience in a SaaS Business type model and Message Applications
• Minimum of 1 - 2 years of experience in a Helpdesk or Service Desk environment
• Able and willing to work with challenging customers with time constraints
• Able to work in a flexible changing shift

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$60,000—$70,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit

Job Description

Client-serving programs at the Dragonfly Centre are facilitated by a multi-disciplinary team to provide prevention, assessment, referral, counselling, crisis support, and follow-up services to individuals and family members affected by sexual assault/abuse.

The Client Support & Crisis Practitioner works within this team supporting the daily operations of Client Service programs and responding to urgent client needs. This position is based out of the Bonnyville office.

PRIMARY RESPONSIBILITIES:

• Support the daily operation of Client Service programs.
• Respond to client walk-ins and crisis calls at the Bonnyville Office.
• Monitor and respond to requests on the crisis chat platform.
• Ensure appropriate coverage for crisis response when required.
• Provide individual support for clients including care-calls, pre-counselling stabilization, system navigation, transition planning, post-counselling maintenance and supportive counselling.
• Primary and co-facilitation of waitlist groups, family/caregiver support workshops.
• Support clients and families towards self-efficacy and personal wellness by providing information on the impact of trauma, affirming their resilience and promoting thoughtful informed decision-making.
• Providing appropriate community resources, referral options, and soft transfers to other human service providers.
• Maintain appropriate documentation and record keeping within Client Management System (CaseWorks).
• Assist with special projects and other duties as assigned by the supervisor.

QUALIFICATIONS:

• Post-secondary degree in Human Services field required; equivalent combination of education and experience may be considered.
• Previous counselling experience in sexual assault preferred.
• Minimum 2-5 years experience in the field of counselling, mental health, or social services.
• Demonstrate ability in written and oral communication.
• Valid driver’s license and reliable transportation.
• Proficient in MS Office, (Outlook, Word, Excel) and case management database.
• Detail-oriented and well organized.
• An understanding of women’s issues, social justice advocacy, diversity and anti-oppressive practice an asset.

WHAT DCSC OFFERS:

• Competitive salary.
• Full health benefits.
• RRSP program.
• Generous paid vacation time.
• Strong focus on staff wellness and work-life balance.
• Professional development opportunities.

Recruitment Supported by Lakeland HR Solutions.

Job Description

We help our clients to recognize business diversification opportunities and execute the right solution for them. We work with some of the nation’s largest communication clients to help maintain and expand their customer base. We act as the middleman between our clients and their customers, focusing on creating personalized, lasting relationships. Through these interactions, we are able to educate customers on products and services that may be a fit for their lifestyle while spreading brand awareness for our clients.

We would not be where we are today without our client management team, they are hands down the lifeline of our company. We have just opened up a spot on our team for an Entry Level Client Support Specialist . This individual will be trained from the ground up by our leadership core and be provided with the opportunity to grow within the ranks into higher roles of leadership and management.

Responsibilities of the Entry Level Client Support Specialist Will Include:

• Becoming an expert on all client product and service knowledge to be able to answer all customer questions
• Mastering the full sales cycle in order to complete sales orders for specific customers
• Establishing continued communication with customers so they may stay informed on any product or service orders
• Working with other members of the Sales & Marketing team to share tips to be able to learn from one another and improve as a team
• Attending daily team meetings where goals are discussed and standards are set
• Receiving ongoing training that focuses on leadership development

We Are Looking for Our Entry Level Client Support Specialist To:

• Be self-driven and open to learning all aspects of our business
• Be a people person and able to work both independently and as part of a team
• Have excellent communication skills and be comfortable conducting presentations to select client customers
• Bring a positive, upbeat, team-oriented attitude on a daily basis
• Be able to carry themselves in a professional manner when working with the team and customers