20 Client Relations jobs in Richmond Hill

Company : ABC Nova Scotia

Join ABC Fitness, the leading technology provider for the fitness industry

Job Description

J oin ABC Fitness and become part of a culture t hat's as ambitious as it is authentic. L et's transform the future of fitness—together

Our Values

Best Life

We believe great work begins with great people. That's why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact.

Growth Mindset

We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunitie s, we empower you to reach new heights—personally and professionally.

One Team

From day one, you'll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive.

ABC Fitness is looking for a Client Support Representative to join our team In this role, you'll be the first point of contact for our clients and their members, assisting with billing inquiries, account updates, policy guidance, and dispute resolution. If you enjoy problem-solving and providing excellent customer service, we'd love to hear from you

• Assist clients and their members via inbound calls, emails, and live chat .
• Research member accounts to ensure all requests align with club policies.
• Communicate with clients and members when additional documentation is needed.
• Ensure accuracy and proper documentation of all interactions.
• Meet or exceed Key Performance Indicators (KPIs) , including adherence, call times, and quality.
• Handle high-volume inbound interactions in a fast-paced environment.
• Collaborate with internal teams to resolve complex issues.

• 1 to 2 years of experience in software support or a contact center (preferred).
• Remote work experience is beneficial.
• Ability to type at least 45 words per minute .
• A wired home internet connection and a dedicated home workspace .
• Availability Monday to Friday, 7 AM – 9 PM CT for training and assigned shifts (shifts are scheduled based on seniority and preference, with the possibility of weekend/holiday coverage).
• Fluency in English (Spanish or French bilingual skills are a plus).
• Strong communication and active listening skills.
• Ability to handle difficult conversations and de-escalate issues.
  Problem-solving mindset and adaptability in a changing environment.

WHAT'S IN IT FOR YOU:

• Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset

• Time Off – with our open PTO policy, we offer flexibility in how and when you take PTO

• Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam

• Parental & Pawternity Leave – we offer leave for when your family grows by two feet or four paws

• Best Life Perk – we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement

• Medical/Dental/Vision coverage

• EAP – we get you help when you need it. Period.

• Premium Calm App – enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16

And more – so many benefits we couldn't even fit them all here

Please note that the salary information shown below is a general guideline only and based on employees in Canada and may be different in other countries. Salaries are based upon candidate experience, qualifications, and location, as well as market and business considerations. Our pay range for Canada based candidates for this position is $45,000 CAD annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. Also, certain positions are eligible for additional forms of compensation such as bonuses and commissions.

At ABC Fitness, we don't just build technology— we build communities and transform lives. Your work matters here, your growth is supported, and your voice is heard. We welcome diverse talent and encourage you to apply, even if you don't meet every requirement.

ABC'S COMMITMENT TO DIVERSITY, EQUALITY, BELONGING AND INCLUSION:

ABC is an equal opportunity employer committed to diversity, equity, and inclusion. We strive to create a workplace where every employee, client, and partner feels valued, inspired, and empowered to reach their full potential. For us, inclusion isn't just the right thing to do— it's a business imperative. Learn more at

About ABC Fitness

ABC Fitness is the #1 software provider for fitness businesses of any size, all around the world. Supporting 30K clubs, 650K coaches, 40M members , and processing more than $12B in payments every year, ABC Fitness provides scalable, data-driven solutions to simplify club management and engage members and clients.

From personal trainers, boutique studios, and gyms, to international franchise health clubs, ABC Fitness will move your business forward through technology and industry insights. Innovation is at the center of everything we do, across ABC Glofox , ABC Ignite, ABC Trainerize , and ABC Evo. Let's make your fitness vision a seamless reality, together.

Learn more at

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

Catégorie d'emploi:

Gamme des niveaux de rémunération :

Clause de non-responsabilité : L'échelle salariale de base représente les tranches inférieure et supérieure de la « gamme des niveaux de rémunération » du groupe Altus pour ce poste dans le lieu de travail principal. Les salaires d'embauche réels varieront en fonction de facteurs, y compris, mais sans s'y limiter, le lieu de travail, l'expérience et la performance. La fourchette salariale indiquée ci-dessus ne reflète pas la rémunération totale des employés du Groupe Altus. D'autres récompenses peuvent inclure une prime annuelle, des modalités de travail flexibles et de nombreux avantages spécifiques à la région.

Débloquez votre expérience Altus !

Si vous cherchez à faire progresser votre carrière dans les domaines de l'analyse des données, de l'expertise et de la technologie pour le marché mondiale de l'immobilier commercial (CRE) en croissance rapide, il n'y a pas de meilleur endroit que le Groupe Altus. Chez Altus, notre travail est utile. Chaque jour, nos employés ont un impact, innovent et façonnent l'industrie mondiale de l'immobilier commercial et de la PropTech. 

Notre culture centrée sur les personnes vous permet d'agir dans un climat de confiance et de performance, au sein d'une équipe inclusive qui collabore à la modernisation de notre secteur d'activité. Nous investissons dans nos collaborateurs en leur proposant des formations et des opportunités de croissance conçues pour les faire progresser dans leur carrière, tout en leur offrant un lieu de travail flexible et progressif qui reflète nos valeurs et nos équipes.

Job Summary:

As an Analyst, you will support business clients throughout their use of ARGUS software applications. This role offers the perfect blend of technical expertise and customer-focused support, allowing you to apply your quantitative skills in a client facing environment. As part of our team, you will analyze financial data and resolve software-related issues, tackling complex problems for clients across the real estate and financial services sectors. This is a role for someone who thrives in a customer-facing, problem solving role.

Key Responsibilities:

Key Qualifications:

Ce que le Groupe Altus offre :

Le Groupe Altus s'engage à favoriser un environnement de travail inclusif où tous les clients et employés se sentent accueillis, acceptés et valorisés. Nous offrons une atmosphère sans barrières pour promouvoir la diversité, l'équité et l'inclusion, et encourageons l'égalité des chances pour tous les employés. Nous recherchons des candidats ayant des expériences diverses et offrons des expériences accessibles aux candidats tout au long du processus de sélection. Si vous avez besoin de mesures d'adaptation, veuillez nous contacter à l'adresse ou au .

Nous apprécions tous les candidats qui prennent le temps de postuler au Groupe Altus. Veuillez noter que seules les personnes sélectionnées pour poursuivre le processus seront contactées. Nous vous remercions de votre attention. 

At Raymond James,
we
develop,
we
collaborate,
we
decide,
we
deliver, and
we
improve together
.

Raymond James Ltd. is Canada's leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.

Bilingual Client Access Support Associate
How does the role impact the organization?
Raymond James Ltd. is seeking a Bilingual (English and French) Client Access Support Associate to join the Information Technology team at one of our Canadian offices (Toronto or Vancouver). Under IT Service Management, the incumbent will act as the point of contact to Raymond James clients and advisors. The incumbent will provide timely support for clients and advisors related to client website access and mobile application. Lastly, they will liaise with internal, external, and internal operational and technical support teams, as required, to obtain, clarify and deliver accurate information in a timely manner.

What will your role be responsible for?

• Collaborate with IT teams and RJL Divisions to identify the client's needs
• Provide an exceptional level of customer service in a calm, courteous and professional manner.
• Responds to inquiries or complaints received through phone calls or written correspondence concerning client access usage issues; follows the issue all the way through resolution and final communications.
• Conducts basic diagnoses of internet software/hardware to troubleshoot client connectivity problems, assists with password resets, registration, or email notification issues.
• Documents, in detail, client communications in the call tracking system and accurately updates client personal information as appropriate.
• Researches, resolves and makes decisions regarding various inquiries for clients, Advisors and associates within RJL.
• Determines best method to resolve problems to ensure customer satisfaction while adhering to company policies.
• Coordinates problem resolution with appropriate departments.
• Follows up, either verbally or in writing, to ensure customer satisfaction.
• Performs other duties and responsibilities as assigned.

What can you expect from us?
Our most important investment is in people. Upon eligibility, Raymond James Ltd offers
flexible workstyles,
a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more We also support internal promotion and community involvement.

What do we expect from you?

• College Diploma or equivalent and a minimum of 4 years' experience in customer service
• Experience in the financial services or brokerage industry required
• Excellent proficiency with Microsoft 365 and SharePoint online, common web browsers and use of mobile devices
• Fluent in French and English both written and verbal skills
• Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Establish and maintain effective working relationships at all levels of the organization
• Sound decision making, organizational and interpersonal skills
• Ability to think critically and ask targeted questions to determine needs and respond appropriately
• Communicate effectively, both orally and in writing with external clients, financial advisors, and other internal clients
• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.
• Quick learner, dependable, professional, creative, and innovative

We encourage our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm

At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.

Salary Range: BC (based on Education, Work Experience, etc)
$45,000-55,000 in addition to competitive performance bonuses/incentives

Job
Technology

Primary Location
CA-ON-Toronto-Toronto

Other Locations
CA-BC-Vancouver-Vancouver

Organization
IT

Schedule
Full-time

Status
Permanent Full-Time

Job Description

Salary:

PORTFOLIO MANAGER, Successful Investor Wealth Management Inc.

We are an established wealth management and investment publishing firm with 25+ years experience in subscription marketing and independent portfolio management with assets under management verging on $1 billion and growing. Successful Investor Wealth Management (SIWM) is currently seeking a Portfolio Manager who specializes in Client Relationship Management.

We are transforming our business and experiencing significant growth and as a result SIWM is looking for an investment professional with strong relationship management skills who will provide high quality service to clients and contribute to the continued growth of the organization.

With the objective of growing and diversifying the client base, the ideal candidate will have a solid understanding of capital markets and be able to articulate SIWMs investment process and philosophy. Conducting a thorough assessment of each clients goals, objectives, and risk tolerance from which an appropriate investment strategy is developed is key to the role. As the organization puts more emphasis on value-added services such as retirement planning, tax and family financial planning, a high level of comfort with these value-added services will be important.

To achieve the above-mentioned goals, the candidate will be the primary point of contact on most portfolios. The selected candidate will have excellent interpersonal skills that will allow quick building of strong bonds of trust with SIWMs private clientele. The candidate will be self-sustaining, self-sufficient, and proactive but at the same time a team player able to evolve in a collegial environment and foster collaboration.

KEY RESPONSIBILITIES

• Develop a relationship of trust with existing and future clients of SIWM and be their primary point of contact.
• Manage, maintain, and enhance SIWMs relationships with its clients.
• Thoroughly assess each clients unique circumstances, goals, objectives, risk tolerances and constraint.
• Effectively communicate SIWMs investment philosophy and strategy as well as understanding and articulating our investment thesis on a sector and individual security basis.
• Coordinate and oversee the administrative aspects of the client relationship and ensure high quality and accuracy of information.
• Responsible for Know Your Client and suitability issues.
• Conduct all activities within a best-in-class culture of compliance and service.
• Seek opportunities to cross-sell or upsell to existing clients.
• Grow the business by identifying new sales and business development opportunities.
• Monitor and assess the activities of our competitors to proactively satisfy and retain our clients.
• Provide excellent service to maintain a positive reputation for the business.
• Resolve any client complaints promptly and professionally.
• Communicate with clients who express a desire to transfer their assets out to understand their reasons and make every effort to retain their valued business.
• Participate in and contribute to SIWMs overall growth and strategic vision as well as building the firm brand.
• Accomplish department objectives.
• Planning and evaluating department activities.
• Manage daily operations of a small customer service team.

REQUIREMENTS (Qualifications, Experience & Skills)

• University Degree.
• Completion of the Canadian Securities Course required.
• Registered with Securities Commissions as a Portfolio Manager (Advising Representative); CFA preferred.
• Experience with suitability determinations for clients and know-your-product analysis.
• 5 years experience with at least 3 years in a client-facing role.
• The Certified Financial Planner designation or similar credentials would be an asset.
• Ability to build, foster and maintain positive professional relationships.
• Devotion to high-quality customer service.
• A team player with excellent communication skills, computer proficiency and high level of professionalism.
• Be able to meet targets and handle a high-pressure environment.
• Strong relationship management skills.
• Excellent influencing skills.

Located near Yonge St. and Sheppard Ave. in North York, Toronto. We are seeking a dynamic and adaptable team member who can thrive in a fast-paced work environment to achieve our goals.

Pre-employment work references, credit and criminal background checks are required.

Successful Investor Wealth Management Inc. welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Banque Nationale Réseau Indépendant (BNRI) est le choix privilégié des courtiers remisiers et des gestionnaires de portefeuille à la recherche d’un soutien en administration de courtage. BNRI offre des services de négociation et de garde aux gestionnaires de portefeuille (GP) et agit en tant que courtier chargé pour les courtiers remisiers (CR) enregistrés auprès de l’OCRI à travers le Canada. Une carrière en tant que chef ou cheffe d’équipe support aux clients, tu joues un rôle crucial pour garantir que nous fournissons un service client de la plus haute qualité à notre clientèle.

Ton rôle

Ton équipe

Au sein du secteur Gestion de patrimoine, dans l'équipe BNRI, tu fais partie d'une équipe de spécialistes et tu relèves du Directeur principal, Prestation de services. L’équipe de prestation de services oeuvre dans un modèle B2B et fournit un service quotidien aux gestionnaires de portefeuille indépendants et aux courtiers remisiers et assure la liaison entre les clients et les différentes équipes de soutien de BNRI.

Nous privilégions une variété de formes d’apprentissages en continu pour enrichir ton développement, notamment l’apprentissage dans l’action, des contenus de formation mis à ta disposition et le travail en collaboration avec des collègues d’expertises et profils diversifiés.

Prérequis

Compétences

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Banque Nationale Réseau Indépendant (BNRI) est le choix privilégié des courtiers remisiers et des gestionnaires de portefeuille à la recherche d’un soutien en administration de courtage. BNRI offre des services de négociation et de garde aux gestionnaires de portefeuille (GP) et agit en tant que courtier chargé pour les courtiers remisiers (CR) enregistrés auprès de l’OCRI à travers le Canada. Une carrière en tant que chef ou cheffe d’équipe support aux clients, tu joues un rôle crucial pour garantir que nous fournissons un service client de la plus haute qualité à notre clientèle.

Ton rôle

Ton équipe

Au sein du secteur Gestion de patrimoine, dans l'équipe BNRI, tu fais partie d'une équipe de spécialistes et tu relèves du Directeur principal, Prestation de services. L’équipe de prestation de services oeuvre dans un modèle B2B et fournit un service quotidien aux gestionnaires de portefeuille indépendants et aux courtiers remisiers et assure la liaison entre les clients et les différentes équipes de soutien de BNRI.

Nous privilégions une variété de formes d’apprentissages en continu pour enrichir ton développement, notamment l’apprentissage dans l’action, des contenus de formation mis à ta disposition et le travail en collaboration avec des collègues d’expertises et profils diversifiés.

Prérequis

Compétences

Press space or enter keys to toggle section visibility