461 Client Relationship jobs in Canada

Job Description

Description

Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients.  Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.

The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization.

The Manager, Client Relationship Managers will work directly with the client team and VC3’s technical teams to ensure the smooth and successful delivery of technical services – service desk, project work, proactive maintenance, procurement, training, and ongoing support.  

To deliver an exceptional result, you will need to stay abreast across service delivery, technology upgrade cycles, and project schedules as well as current and future client needs.  We are a data driven company and analysis for decision making and overall strategy is ongoing.  

Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by: 

Passionately Curious

We challenge the status quo seek continual improvement and are constantly learning.

Go Beyond

We show our care through positively impacting others through our actions properly communicating expectations, and executing them consistently

Serve as One

Together we are greater than the sum of our individuals, and that teamwork is essential to success

Own It

We have the courage to do what’s right, resolve to take responsibility, and the grit to cross the finish line

Our Noble Promise - “Developing Growth Minded People” – This is the driving force behind our values and why we do what we do.

• Perform staff reviews, coaching, performance accountability, manage headcount, hiring and overall HR management for your team.  
• Build a culture of continuous improvement via feedback, coaching and staff development.
• Ensure team members lead regular check-in meetings with the client, covering client satisfaction, issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements.
• Assist team with development and delivery of high value client reporting and communication.
• Train your team on managing day to day client requests, such as invoice questions, client concerns, and escalations.
• Help your team understand the planning, schedule, scope, and budget cycles for project implementations.  
• Coach team to understand their client Roadmaps, Budgets, and Annual Planning, so that we can help clients achieve technology objectives and meet required standards by obtaining the correct technical solutions.
• Facilitate communication, cooperation, and continual improvement with other departments to ensure we provide an exceptional client experience.
• Work with the team to ensure accurate and timely submission and payment of invoices.
• Ensure that workflows and procedures are being followed.  
• Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
• Ensure quality administrative results from your team.  For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism 
• Act as an escalation point for critical client issues, communicate and manage communication with clients and internally as required.
• Proactive issue trending and data reporting for the improvement of key metrics.
• Communicate with all parties in a constructive manner to guarantee client expectations are met.
• Responsible for the scheduling, time and utilization management of team members.  
• Leading and managing business initiative planning that may include business cases, data & financial analysis, risk assessments, cost/benefit analysis, and feasibility studies.
• Develop, implement, and effectively maintain processes, standards, guidelines and procedures within the department. Ensure this documentation is followed by all and is posted in an area accessible to team members and other departments that may need it.
• Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident reviews.  
• Liaise with internal and external resources to provide detailed analysis of the operations and opportunities for improvement to meet SLA's and internal efficiencies.
• Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.

Additional Responsibilities:

• Build relationships with clients and team members and serve as a trusted point of contact.
• Provide timely responses and guidance to client and internal requests.
• Maintain accurate and up to date documentation.
• Maintain accurate and real time up to date timesheets.
• Attend, present training & lead team meetings as required.
• Assist CRMs with continuous improvement initiatives.
• Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable.  Set the example to follow for client service

• Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications.  This is most effective by acting responsive and being reliable to client needs.
• Collaboration: You will need to network throughout the organization to pull in the appropriate resources to address the customer’s needs throughout their lifecycle.
• Business Analysis:  You must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
• Data Analysis:  You must have the necessary experience and knowledge in order to assess the internal performance. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends. 
• 3 years + technical experience is required.
• 3 years + in progressively responsible Management roles.
• ITIL Foundations certification is required, ITIL Practitioner or above desired, Microsoft MCP or above required, equivalents i.e. CIPS ISP, ITCP or Management Diploma.
• Strong organizational, time management, presentation and customer service skills.
• The ability to prioritize multiple issues or initiatives simultaneously is expected.

Job Description

Company Description

Salary Range: $120,000-135,000 CAD

Grow your career with a company that shares your passion! Sodexo is seeking a strategic leader to join us as our next Client Relationship Executive.  This role is open to candidates across Canada.

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

The Client Relationship Executive  is responsible for championing and leading the adoption of the Clients for Life (CFL) retention process within their assigned segment(s), with a focus on protecting top identified contracts. This role plays a critical part in developing and executing annual retention plans. The Client Relationship Executive will report regularly on key retention activities, identify common client themes and risks, and ensure best practices are embedded throughout the key account management lifecycle. This individual will support operational teams with relevant insights and training, engage with senior leadership to manage client risk and growth opportunities, and actively participate in the global Client Retention community to bring strategic learnings back into the assigned geography.

How You'll Make an Impact:

• Ensure all Clients for Life activities are completed or planned for top accounts, playing a key facilitation role in contract renewals through alignment on activity, stakeholder mapping, and account planning.

• Lead the execution of FreshEyes Reviews for top accounts to proactively identify risks and opportunities.

• Provide monthly reporting to leadership on retention activities, key risks, and emerging trends.

• Participate in Quarterly Business Reviews to deliver client retention updates and strategic insights.

• Drive and manage critical retention KPIs, including:

  • Retention Rate

  • Client NPS & Consumer Satisfaction Scores

  • “Magic 9” Leading Indicators for Top 200+ accounts

  • 100% training completion for new leaders and operators

  • 100% of contracts ending within 24 months included in the renewal pipeline

• Facilitate Annual Expectation Meetings for high-complexity accounts to ensure alignment and client satisfaction.

• Support onboarding and upskilling of new operations team members on retention tools and best practices.

• Partner with operations teams to strengthen account management capabilities and proactively identify and mitigate client retention risks.

What You'll Need to Succeed:

• Post-secondary education in Business, Marketing, or a related field; Bachelor’s degree required , MBA or equivalent preferred

• Minimum 8 years of experience in senior client relationship, retention, or client-facing roles within a large, complex organization

• Proven success in managing complex, multi-account portfolios and implementing account strategies that drive operational excellence and measurable client outcomes

• Strong ability to articulate value propositions to both senior leadership and operational stakeholders

• Minimum 5 years of operational experience , with a strong commercial background required

• Proficiency in CRM systems (e.g., SoForce) to manage, track, and report on client retention initiatives

• Strong analytical and data interpretation skills , with the ability to present insights in a clear and compelling manner to support strategic decision-making

• Demonstrated ability to work cross-functionally, influence stakeholders, and lead through change in a matrixed environment

• Bilingual proficiency required (written and verbal)

What Makes Sodexo Different :  

Working with Sodexo is more than a job; it’s a chance to be part of something greater because we believe our everyday actions have a big impact. You belong  in a company that allows you to act  with purpose and thrive  in your own way. In addition, we offer:

• Flexible work environment  
• Competitive compensation & great employee benefits 
• Training and development programs  
• Countless opportunities for growth  
• Corporate responsibility & sustainability  
• An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more. View Sodexo’s latest awards here
• And so much more!     

Sodexo is committed to Employment Equity and Diversity. We do not discriminate against any employee or applicant for employment because of national origin, race, religion, ethnic group, age, disability, gender, sexual preference, sexual or gender identity, status as a veteran or any other federal, provincial or local protected class.  

We welcome and encourage applications from people with disabilities. Accommodation is available on request from candidates taking part in all aspects of the selection process.  

Sodexo is committed to providing a safe and healthy working environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly interact. We require that all new hires in hospitals, long term care facilities, and senior homes to be fully vaccinated against COVID-19 and may require any other new hires to be fully vaccinated based on the location and scope of their employment.

Instagram: @SodexoCanadaCareers

Twitter: @SodexoJobsCA

LinkedIn: Sodexo Canada Careers

Facebook: Sodexo CA Jobs

SodexoSJG

Job Description

Mandat:

En tant que Spécialiste des relations clients, vous serez le point de contact principal pour nos clients, en veillant à ce que leurs besoins soient comblés avec professionnalisme, efficacité et attention. Vous gérerez les interactions quotidiennes avec les clients, résoudrez les problèmes et soutiendrez les opérations logistiques tout en établissant des relations solides et durables favorisant la fidélisation et la satisfaction des clients.

Les responsabilités incluent, mais ne sont pas limitées à :

• Développer et maintenir des relations solides et de confiance avec les clients.
• Servir de point de contact fiable en répondant aux demandes des clients de manière professionnelle et rapide.
• Traiter et gérer les commandes, en veillant à ce que les expéditions soient correctement planifiées, ramassées et livrées à temps.
• Surveiller les comptes clients afin de détecter les risques ou problèmes de service et traiter les préoccupations de façon proactive.
• Collaborer avec les différents départements internes pour assurer une expérience de service fluide.
• Soutenir les équipes des ventes et de gestion de comptes en identifiant des occasions de ventes additionnelles ou croisées.
• Effectuer toute autre tâche assignée visant à soutenir l’expérience client globale et l’efficacité opérationnelle.

Exigences :

• 2 à 5 ans d’expérience dans un environnement de logistique tierce partie (3PL) ou de transport basé sur des actifs.
• Excellentes compétences de communication orale et écrite en anglais et en français (bilinguisme requis).
• Capacité démontrée à établir un bon contact et à maintenir des relations solides et durables avec les clients et les parties prenantes clés.

Ce que vous offrez :

• Capacité à poser les bonnes questions, écouter activement et comprendre les besoins des clients.
• À l’aise pour travailler de manière autonome et en collaboration dans un environnement d’équipe dynamique.
• Solides compétences organisationnelles et en gestion de plusieurs tâches simultanément, avec une grande attention aux détails.
• Capacité d’apprentissage rapide et aptitude à naviguer efficacement dans les logiciels et systèmes logistiques.

Ce que nous offrons :

• Employeur offrant l’égalité des chances
• Rémunération concurrentielle
• Régime complet de soins médicaux et dentaires
• Prime de recommandation

___

Mandate:

As a Client Relationship Specialist, you will be the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and care. You will manage day-to-day client interactions, resolve issues, and support logistics operations while building strong, long-term relationships that foster client retention and satisfaction.

Key responsibilities include, but are not limited to:

• Develop and maintain strong, trusted relationships with clients.
• Serve as a reliable point of contact by responding to client inquiries in a professional and timely manner.
• Process and manage orders, ensuring shipments are accurately scheduled, picked up, and delivered on time.
• Monitor client accounts for risks or service issues and proactively address concerns.
• Collaborate cross-functionally with internal departments to ensure a seamless service experience.
• Support the sales and account management teams by identifying upselling or cross-selling opportunities.
• Perform other duties as assigned to support the overall client experience and operational efficiency.

Requirements:

• 2–5 years of experience in a Third-Party Logistics (3PL) or asset-based transportation environment.
• Strong verbal and written communication skills in both English and French (bilingual required).
• Proven ability to build rapport and maintain solid, long-term relationships with clients and key stakeholders.

What You Offer:

• Ability to ask the right questions, actively listen, and understand client needs.
• Comfortable working both independently and collaboratively in a fast-paced team environment.
• Strong organizational and multitasking skills with a keen attention to detail.
• Quick learner with the ability to navigate logistics software and systems efficiently.

What We Offer:

• Equal opportunity employer
• Competitive compensation
• Comprehensive health and dental care
• Referral bonus

Job Description

Business Development Representative – Security (Atlantic Region)

Location: Halifax

Founded in 1995, Admiral has been a trusted name in the security industry for 30 years, providing reliable and professional security solutions to businesses, residential properties, and event organizers. Our mission is to deliver innovative, high-quality security services while upholding our core values of integrity, excellence, and customer satisfaction. We are committed to fostering a culture of teamwork, continuous improvement, and strong client relationships.

As we continue to grow, we are seeking a Business Development Representative to drive expansion and establish new partnerships in the Atlantic region. This is primarily a B2B (Business-to-Business) sales role, focused on promoting and selling our range of security services, including video monitoring, alarm response, private detective services, and other security solutions to commercial clients, property managers, and businesses.

• Expand market presence by recruiting new B2B clients and securing contracts for a range of security services, including video monitoring, alarm response, and private detective services

• Identify business opportunities through direct outreach, networking, and industry research

• Promote Admiral’s security solutions to potential clients, including businesses, property managers, and event organizers

• Establish long-term business relationships and position Admiral as a trusted security provider

• Negotiate contracts and service agreements that align with client needs and company objectives

• Monitor industry trends and competitors to identify growth opportunities

• Attend networking events, conferences, and trade shows to promote the company's services

• Coordinate with internal teams to ensure excellent service delivery and client satisfaction

• Experience in B2B sales, business development, or a related field (security industry experience is an asset)

• Strong negotiation and communication skills

• Ability to analyze client needs and present tailored security solutions

• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools

• Bilingual (English/French) is an asset

• Valid driver’s license and ability to travel (90% on the road)

• Competitive base salary with commission

• Company vehicle and phone provided

• On-site gym for employee wellness

• On-site parking for convenience

• Opportunity for career growth in a dynamic and expanding industry

If you are a motivated professional looking to make an impact in the security industry, apply today.

Job Description

Business Development Representative – Security (Atlantic Region)

Location: Southern New Brunswick (with travel across the Atlantic region)

Founded in 1995, Admiral has been a trusted name in the security industry for 30 years, providing reliable and professional security solutions to businesses, residential properties, and event organizers. Our mission is to deliver innovative, high-quality security services while upholding our core values of integrity, excellence, and customer satisfaction. We are committed to fostering a culture of teamwork, continuous improvement, and strong client relationships.

As we continue to grow, we are seeking a Business Development Representative to drive expansion and establish new partnerships in the Atlantic region. This is primarily a B2B (Business-to-Business) sales role, focused on promoting and selling our range of security services, including video monitoring, alarm response, private detective services, and other security solutions to commercial clients, property managers, and businesses.

• Expand market presence by recruiting new B2B clients and securing contracts for a range of security services, including video monitoring, alarm response, and private detective services

• Identify business opportunities through direct outreach, networking, and industry research

• Promote Admiral’s security solutions to potential clients, including businesses, property managers, and event organizers

• Establish long-term business relationships and position Admiral as a trusted security provider

• Negotiate contracts and service agreements that align with client needs and company objectives

• Monitor industry trends and competitors to identify growth opportunities

• Attend networking events, conferences, and trade shows to promote the company's services

• Coordinate with internal teams to ensure excellent service delivery and client satisfaction

• Experience in B2B sales, business development, or a related field (security industry experience is an asset)

• Strong negotiation and communication skills

• Ability to analyze client needs and present tailored security solutions

• Proficiency in Microsoft Office (Word, Excel, Outlook) and CRM tools

• Bilingual (English/French) is an asset

• Valid driver’s license and ability to travel (70% on the road)

• Competitive base salary with commission

• Company vehicle and phone provided

• On-site gym for employee wellness

• On-site parking for convenience

• Opportunity for career growth in a dynamic and expanding industry

If you are a motivated professional looking to make an impact in the security industry, apply today.

Job Description

Who we are

We are strong, nimble, and growing! EB Horsman & Son is proud to be a fifth generation family owned, successful Western Canadian electrical distributor with 20+ locations throughout BC, Alberta, and Saskatchewan, consistently recognized as one of Canada's Best-Managed companies. We take pride in living our core values and carrying out our mission statement of helping our communities thrive since the 1900s. At E.B. Horsman & Son, we’re committed to a workplace where everyone belongs. If you’re qualified, we’d like to hear from you.

What we offer

• Birthday off
• Health, dental, and employee assistance program benefits
• Annual profit-sharing
• Employee share ownership program (ESOP)
• RRSP matching after 1 year of employment
• Access to EBH University for personal & professional growth

Onsite work location

This role will be onsite, based out of the Calgary Branch #104, 11080 50th Street SE, Calgary, AB T2C 5T4.

About the Role:
As a Process Instrumentation, Automation, and Controls Business Developer , you will promote our Process Instrumentation, Automation, and Control products to our current customers and propose solutions to new customers. You’ll engage with end users, OEMs, system integrators, consulting engineers, and our branch network to ensure that our Process Automation product solutions are well represented and supported.

What to expect in the role

• Sales Growth: Develop and execute strategic sales plans for new and existing customers. Build and maintain relationships with key decision-makers to drive sales of technical products.
• Customer Service: Provide exceptional support, identify customer needs, and ensure positive experiences. Facilitate communication between customers and suppliers and offer technical support.
• Quotations: Assist in determining technical specifications, preparing quotations, and following up on opportunities.
• Internal Relations: Support branch sales teams with technical expertise and conduct joint sales calls. Collaborate with Technical Inside Sales for accurate pricing and product data.
• Training: Create and deliver training materials and sessions for customers and internal teams. Coordinate technical supplier training for branch staff.
• Quality Control: Take action to prevent quality issues, document problems, and ensure high standards are maintained.

Ideal candidate profile

• Diploma or degree in a related field.
• 2+ years of experience in the technical industry (Process Instrumentation, Automation, and Control).
• 3+ years in a technical outside sales role.
• Proficiency in MS Office Suite and cloud-based platforms like Teams and CRM systems.
• Strong verbal and written communication skills, including delivering presentations.
• Proven ability to build strategic partnerships and respect cultural diversity.
• Reliable transportation is required.

Our Core Values: Celebrating the Past, Empowering the Future

Teamwork l Integrity l Continuous Improvement l Resilience l Empowered

We thank all applicants for their interest. Only those living in Canada with permanent work authorization will be considered. Please note only candidates selected for an interview will be contacted.

#41PACBD

We are seeking a dynamic and results-driven Business Development Manager to join our team. The ideal candidate will be responsible for identifying new business opportunities, building and maintaining client relationships, and driving revenue growth. If you are a motivated self-starter with a passion for sales and a proven track record of success, we want to hear from you.

• Develop and implement strategic sales plans to achieve company goals
• Identify and pursue new business opportunities through networking, cold calling, and other methods
• Build and maintain strong relationships with clients to ensure customer satisfaction and retention
• Negotiate and close deals with clients to meet sales targets
• Collaborate with cross-functional teams to drive business growth and innovation

• Bachelor's degree in Business Administration, Marketing, or related field
• Proven track record of success in business development or sales roles
• Excellent communication and interpersonal skills
• Strong negotiation and closing skills
• Ability to work independently and as part of a team

If you are a strategic thinker with a passion for driving business growth, we want to hear from you. Apply now to join our team as a Business Development Manager.