4,055 Client Service Representative jobs in Canada

Job Description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills

Job Description

CARSTAR® Canada is seeking a Client Relations Advisor to work in their growing Contact Centre in Hamilton, Ontario. As a Client Relations Advisor with CARSTAR® you will be responsible for fielding inbound and outbound calls from clients seeking accident assistance, estimate and repair appointments and answers to general inquiries. This is a great opportunity for someone seeking an entry-level position in an office environment setting with part time hours. CARSTAR® is North America’s largest franchise network of independently owned and operated collision repair facilities with more than 700 locations in 35 states and 10 Canadian provinces. A part of the Driven Brands family of automotive aftermarket franchise brands, CARSTAR delivers national scale, premier vehicle repairs, repeatable outcomes and the industry’s highest customer satisfaction ratings. CARSTAR has maintained its commitment to give back to the communities it serves through a variety of fundraising initiatives, including raising over $4 million for cystic fibrosis research, care and advocacy across North America. CARSTAR® is seeking candidates who can commit to 30 hours/week.  Open availability is preferred. The starting wage is $6.00/hour. Call Centre Hours of Operation are: Monday to Friday 8am -9pm Saturday and Sunday 8am-4pm Responsibilities include but are not limited to: * Function as an expediter of all incoming and outgoing calls * Manage and coordinate appointments * Book estimates and answer customer inquiries * Conduct customer experience follow-up calls * Work closely with the Contact Centre Team to implement project initiatives * Ensure the proper processes are being following and task deadlines are being met * Properly manage customer information utilizing internal data systems * Flexible/adaptable to constant change Qualifications and Competencies: * Bilingualism (English/French) is an asset * Strong communication skills (reading, writing, speaking, listening) * Experience in a Contact Centre environment or related field is preferred * Shows predominate skills in computer literacy * Good organization and time management skills * Works well independently in a fast paced environment * Works well under pressure * Experience in the automotive industry and asset (but not required) Currently this position is remote (work from home) and will be transferred to work in the Hamilton office pending public health recommendations. About Driven Brands: Driven Brands™, headquartered in Charlotte, NC, is the largest automotive services company in North America, providing a range of consumer and commercial automotive needs, including paint, collision, glass, vehicle repair, oil change, maintenance and car wash. Driven Brands is the parent company of some of North America’s leading automotive service businesses including Take 5 Oil Change®, Meineke Car Care Centers®, Maaco®, 1-800-Radiator & A/C®, and CARSTAR®. Driven Brands has more than 4,300 locations across 15 countries, and services over 50 million vehicles annually. Driven Brands’ network generates more than $1 billion n revenue from more than 3 billion in system-wide sales.

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences  sectors.

Summary

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary Geotechnical Laboratory. This role is critical in supporting geotechnical clients, including engineering firms, contractors, and municipalities, by providing technical information and project coordination for soil, aggregate, concrete, and compaction testing services. The CSR will bridge the gap between clients and AGAT’s laboratory operations, ensuring timely communication, clarity on project scope, and the delivery of high-quality results.

What you will be doing:

• Provide prompt and complete responses to all requests from clients.
• Serve as the primary point of contact for clients regarding technical projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Schedule and coordinate technical laboratory testing as per project timelines.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle administrative tasks related to the department, including file management and record-keeping.
• Coordinate the scheduling and prioritization of laboratory geotechnical tests such as moisture content, Atterberg limits, grain size distribution, Standard/Modified Proctor, and unconfined compressive strength, in alignment with client deadlines.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results and invoices.
• Make recommendations to management team based on customer requests and feedback.
• Participate in team training and mentoring of Client Services Administrators.
• Liaison with team and other operations regarding client projects and remain current on all aspects of the department.

• Previous experience in customer service or administrative roles, preferably in the geotechnical field.
• Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

• Dental Care
• Extended Health Care
• Vision Care
• Vacation and Flex/sick time
• Employee Assistance Program
• Long Term Disability
• Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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Job Description

Veterinary Client Services Representative - Stoney Creek

Our busy 24 hour Urgent Care Veterinary Hospital is now looking for a Client Services Representative to join our amazing team. If you are seeking an opportunity that inspires growth while working in a collaborative environment, then we absolutely want to hear from you. This is the perfect opportunity for an experienced veterinary administrator that enjoys working in a fast paced environment.

Culture is very important to us. We take pride in the dynamic and supportive culture we have fostered and look forward to nurturing the establishment of our next friend.

Why us? We value your health and well-being by providing you with the following:

• Competitive Wage Rate - (dependant on experience)
• Continuing Education (CE)
• A comprehensive Health Benefits package
• Employee Assistance Program
• Paid Vacation time
• Generous Veterinary discounts
• A strong leadership team who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced environment

Job Description

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
 
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

At Farber, our clients are our number one priority and as a Bilingual Client Service Representative , you will have the opportunity to make a difference as the first point of contact for clients. In this remote role, you will respond to incoming calls and web submissions. You will advise potential clients on how our service offerings can help improve their financial situation and assist existing clients with their inquiries. As the ideal candidate, you will be able to work independently to produce quality work and meet performance goals. You will have strong skills in client services and sales along with an ability to identify a client’s needs and assess how Farber can help. In addition, you will be able to adapt to changes in department processes and be open to continued learning/training.

Responsibilities
 

• Empathetically screen and understand a potential client’s situation and assess if Farber’s services will fit their needs.
• Recommend appropriate services for the client and book appointments for them to meet with one of our advisors (internally known as Debt Solutions Manager).
• Schedule appointments for the client using a booking system.
• Efficiently respond to current clients’ inquiries relating to the status of their file.
• Appropriately document every contact in our information systems.
• Perform administration tasks as assigned such as, rescheduling appointments, creating and completing follow-up tasks, handling emails in the team’s inboxes, etc.).
• Communicate via phone, email, webchat and SMS to potential clients.
• Achieve team targets.
• Develop, maintain and apply the learned knowledge of our specialized industry.
• Other duties as assigned.

• College diploma
• 3 years of prior customer service experience
• Call center experience is an asset
• Experience working in the financial industry is an asset
• Excellent verbal and written communication skills; excellent spelling and grammar skills
• Natural ability to recognize and speak to the client’s emotional state
• Excellent listening skills
• Ability to build and manage relationships
• Detail oriented, organized, and effective time management skills
• Ability to multitask and successfully operate in a fast paced and team environment 
• Committed and a team player
• Highly motivated with a strong sense of accountability for their work
• Ability to work independently with integrity, honesty and ownership.
• Experience working remotely is an asset
• Experience with MS Office (Outlook, Excel, Word, Teams) and able to learn new software and applications quickly
• Strong typing skills

• flexible work arrangements
• vacation and wellness days
• extended health and dental coverage as well as a virtual doctor plan
• Employee Assistance Program and mental health resources
• company matching retirement savings plan
• financial support for professional development
• annual company events
• exclusive access to perks and discounts

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at   

Job Description

Salary:

Are you an individual passionate about providing exceptional client care ?

Do you have a passion for animals and a desire to get into the veterinary industry ?

Do you already have some veterinary clinic experience and are looking to be part of a new working culture that provides both exceptional care and a fun, warm family work environment?

Are you looking to help grow our locally owned and run veterinary hospital to help serve the community?

Are you looking to make an impact in an organization by being the first point of contact for all visitors ?

If you answered YES to the above questions, then we want YOU !

Overview

We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for a full-time receptionist to join our Client Care Services team.

As a 24-hour emergency facility, this position will require shift work (days, nights, weekends, holidays). The full-time shift is 12 hours, 3 days on, 3 days off, switching between 2 weeks of days and 2 weeks of nights.

Our goal is to promote a healthy working environment centred around high standards of medicine and exceptional patient care. Come feel the difference when you are truly part of the family in Albertas only private referral hospital.

If you enjoy working in a fast-paced environment with experienced emergency veterinarians and specialists in multiple disciplines, then this may be the job for you!

Company Benefits

Pulse employees receive:

• Competitive compensation package
• Personal pet discounts
• Uniform allowance
• Health benefits
• Paid time off
• On-site parking
• Deferred profit-sharing plans
• Opportunities for growth and professional development
• Access to a diverse team with varied experience and knowledge

Position Summary

The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse Veterinary Specialists & Emergency.

They will report to Head of Client Services and work closely with the Client Care team to deliver exceptional patient and client care to ensure all feel welcomed and cared for. The Client Service Representative will support all emergency and specialty teams including: Cardiology, Dentistry, Neurology, Ophthalmology, Radiology, Surgery, and Internal Medicine.

The ideal candidate values maintaining a collegial working culture and prioritizes embracing the strategy, commitments, and goals of the organization.

Duties and Responsibilities

• Delivers exceptional client care.
• Creates a welcoming environment for patients and clients.
• Greets patients and their owners as they arrive.
• Responds to incoming emergencies.
• Answers and triages incoming telephone calls.
• Manages email correspondence including client and referral inquires, as well as internal messages.
• Schedules, tracks, and follows-up on appointments.
• Maintains practice software including client and patient record management.
• Prepares estimates, invoices, and processes payments.
• Performs housekeeping duties to maintain cleanliness of reception and common areas. Ensures internal and external hospital cleaning schedules are followed.
• Admits and discharges patients.
• Assists with educating clients about insurance and home care instructions as required
• Coordinates and processes end of life care for patients and their families.
• Supports management of client complaints as required in partnership with the Head of Client Services and Hospital Director, interacting with clientele to deescalate, resolve, and/or escalate issues in a timely fashion.
• Follows all SOPs to support smooth hospital operations.
• Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
• Openly and proactively communicates updates to Head of Client Services and other department team members. Prioritize interdepartmental synergy by maintaining open lines of communication with other departments.
• Other duties may be assigned as required.

Qualifications

The ideal candidate will have:

The Education and Experience

• Minimum of 1 year customer service or front desk experience is preferred (ideally in a medical or hospitality setting).
• Post secondary education is considered an asset.

Knowledge, Skills and Abilities

• Exceptional customer service skills.
• Strong interpersonal, verbal, and written communication skills.
• Proven active listening and problem-solving skills.
• Understands how to communicate difficult/sensitive information professionally. Aptitude for making clients feel welcomed and comfortable.
• Ability to adapt to changing situations and remain calm in stressful situations.
• Strong time management and organizational skills including the abilities to plan, coordinate, multitask, and prioritize. Ability to carry out tasks independently.
• Genuine interest and initiative to help Pulse be the best practice it can be.
• Strong initiative and desire to be an integral key player in the growth and maturation of the Client Care team.
• Intrinsic desire to grow personally and professionally.

We thank all interested candidates for applying, however, only candidates considered for an interview will be contacted.

Job Description

ABOUT TRIBUTE TECHNOLOGY:

At Tribute Technology, we make end-of-life celebrations memorable, meaningful, and effortless through thoughtful and innovative technology solutions. Our mission is to help communities around the world celebrate life and pay tribute to those we love. Our comprehensive platform brings together software and technology to provide a fully integrated experience for all users, whether that is a family, a funeral home, or an online publisher. We are the market leader in the US and Canada, with global expansion plans and a growing international team of more than 400 individuals in the US, Canada, Philippines, and Ukraine.

ABOUT YOU:

Tribute Technology seeks a Manager of Account Management who excels in cultivating outstanding customer relationships and possesses a unique combination of passion, experience, people-centered leadership, and a proven history of steering organizational change.
As a player / coach, the Manager of Account Management will lead and mentor a team of account management professionals, as well as ensure customer satisfaction, retention, and revenue growth through effective relationship management for their accounts.

KEY RESPONSIBILITIES:

• Drive customer retention and expansion by leading team of Account Managers
• Lead and inspire a team of Account Managers, providing ongoing enablement, coaching, and development, including sharing and shaping Customer Success process, best practices, and strategies
• Cultivate and maintain strong relationships with key stakeholders at customer organizations, understanding their business goals and challenges
• Act as trusted advisor to customers, ensuring they realize the full value of our platform and proactively addressing their evolving needs
• Collaborate with the sales team to identify cross-sell opportunities
• Develop and implement strategies to improve customer retention and reduce churn, directly impacting revenue growth
• Monitor customer engagement and health metrics to proactively mitigate risk and deliver tailored success plans
• Measure and report on key KPIs, including customer satisfaction, retention rates, and revenue impact
• Cross-collaborate with internal teams to advocate for the voice of the customer
• Partner closely with sales, product, and services teams to advance Tribute’s mission and approach to customer engagement
• Regularly monitor account health and user adoption across a large portfolio of accounts, and report on key performance indicators to Commercial team leadership

QUALIFICATIONS AND EXPERIENCE:

• 5+ years of experience in Customer Success or Account Management Enterprise SaaS
• Proven track record of exceeding retention and expansion quotas
• Proven ability to manage large (several thousand) logo portfolio
• Experience leading a CS or Account Management team in a digital-led or scaled engagement model
• Proven ability to coach and manage CS/Account Management professionals, especially in structured, playbook-driven environments with dynamic customer engagement.
• Commercially aware, with the ability to coach Account Managers on how to identify value stories, spot expansion signals, and partner effectively with AEs.
• Operationally observant, with a strong eye for inefficiencies, friction, or process breakdowns — and a collaborative mindset for surfacing improvements that can inform broader systems thinking.
• Highly self-motivated and accountable - you take ownership of your team’s results and raise the bar on what great looks like.
• Analytical and outcome-oriented, with a track record of using performance data to drive individual and team-level improvements.
• Exceptional communication, presentation, and negotiation skills, with executive presence
• Bachelor’s degree in a relevant field required; advanced degree or MBA is a plus

WHAT WE OFFER YOU:

• Competitive salary
• Great benefits package (401k Match, Cigna for health, vision, dental, PTO, Paid Holidays. . .)
• An outstanding collaborative work environment
• Fully Remote in North America

#LI-remote

WORK ENVIRONMENT / PHYSICAL DEMANDS:

Psychological conditions:

• Contact with clients on a regular basis, multiple priorities and deadlines, pressure of sales targets

We are committed to maintaining inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted in relation to this or any other job opportunity or testing, please advise a representative in a timely manner of the accommodation measures which are required in order to enable you to be assessed in a fair and equitable manner. All information received relating to accommodation measures will remain confidential. Please note that we will not automatically consult accommodation requests from prior selection processes.

We are not sponsoring visas at this time.

Job Description

Account Management/Sales Representative

Les Laboratoires Vaporus Inc. - Saint-Laurent, QC

Job Description

Les Laboratoires Vaporus Inc. is a vaping product manufacturer and distribution company looking for a dynamic, creative, motivated and goal-orientated person to help us with our sales initiatives.

Duties/Responsibilities:

• Cold calls/Prospects for new business development (B2B
• Autonomous Lead Generation
  
• Identify new sales opportunities by using up-selling and cross-selling techniques
• Manage and solve conflicts/concerns with clients
• Prepare, deliver, and follow up on proposals
• Entering orders
• Promote awareness of new products
• Meet and exceed sales goals
• Maintain sales database

Desired Skills & Experience:

• Excellent command of French and English, verbal and written
• Experience in a business-to-business sales position
  
• Driven and able to work autonomously
• Attentive to details, tight organizational and time management skills
• Confident and persuasive
• Proficient with MS Office
• Willing to travel

Perks and Benefits:

* 50 000 - 75 000$ + commission

* Free Parking

Job Type: Full-time

Required education:

• High school or equivalent