4,667 Client Services jobs in Canada

In a world of possibilities, pursue one with endless opportunities. Imagine Next!
When it comes to what you want in your career, if you can imagine it, you can do it at Parsons. Imagine a career working with intelligent, diverse people sharing a common quest. Imagine a workplace where you can be yourself. Where you can thrive. Where you can find your next, right now. We've got what you're looking for.
**Job Description:**
**Job Description:**
Parsons is seeking a motivated and client-focused **Client Services Manager** to join our Infrastructure team in Manitoba. In this role, you will be responsible for managing and strengthening relationships with key clients, ensuring their needs are met, and driving the success of infrastructure projects across the region. As the primary liaison between clients and internal teams, you will oversee service delivery, resolve challenges, and identify opportunities to enhance client satisfaction and project outcomes. This position offers the opportunity to work on impactful projects that shape the future of Manitoba's infrastructure.
**What You'll Be Doing:**
+ Serve as the main point of contact for clients, ensuring clear communication and alignment of project goals.
+ Collaborate with internal teams to deliver tailored solutions that meet client needs and exceed expectations.
+ Monitor client accounts, analyze feedback, and proactively address concerns to maintain strong relationships.
+ Develop strategies to improve client retention, satisfaction, and overall service delivery.
+ Identify opportunities for business growth and work with leadership to expand Parsons' presence in Manitoba's infrastructure sector.
+ Ensure projects are delivered on time, within scope, and in alignment with Parsons' high standards of quality and professionalism.
**What Required Skills You'll Bring:**
+ Demonstrated ability to make strategic decisions, influence outcomes, and proactively identify client needs to strengthen relationships and uncover growth opportunities.
+ Solid understanding of project management principles and methodologies, with prior experience managing complex infrastructure projects.
+ Knowledge of industry practices, regulations, and the design process for infrastructure projects.
+ Proven ability to manage interdisciplinary teams, mentor professionals, foster collaboration, and navigate change management effectively to drive team success and project outcomes.
+ Strong written and verbal communication abilities, including preparing reports, presentations, and correspondence, as well as engaging in public meetings and negotiations to support client and stakeholder collaboration.
+ Skilled in managing disputes professionally and constructively, ensuring positive outcomes while maintaining strong client and team relationships.
+ Exceptional ability to manage multiple tasks and priorities efficiently, with a focus on delivering high-quality results that align with organizational goals.
+ Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.
**What Desired Skills You'll Bring**
+ Experience working with Indigenous communities, demonstrating cultural sensitivity, collaboration, and the ability to build meaningful partnerships.
**Education and Typical Experience:**
+ CAPM/PMP certification or eligibility to obtain within 6 months.
+ 5+ years of related work experience.
+ A broad general technical and business background.
This position is part of our Critical Infrastructure team.
For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people's quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers' visions-and to help them see what's next!
We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as health, vision, dental, employer paid provincial care premiums, Defined Contribution Pension Plan (DCPP), Tax-Free Savings Account (TFSA), Registered Retirement Savings Plan (RRSP), life insurance, paid time off, sick leave, all province observed holidays off, and gym membership discounts to fit your busy lifestyle!
Parsons is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility in the workplace. Parsons equally employs representation at all job levels for indigenous peoples, women, individuals with disabilities, and visible minorities.
We truly invest and care about our employee's wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest-APPLY TODAY!
Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to .
About Us
Parsons is a digitally enabled solutions provider focused on the defense, security, and infrastructure markets. With nearly 75 years of experience, Parsons is uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services to federal, regional, and local government agencies, as well as to private industrial customers worldwide.
Parsons is an equal opportunity, drug-free employer committed to diversity in the workplace. Minority/Female/Disabled/Protected Veteran/LGBTQ+.
For more about Parsons, visit parsons.com and follow us on Facebook, Twitter, LinkedIn, and YouTube.

Client Services Representative
**Job Number:** JO-2506-10990
**Location (City, State):** Ontario, Canada
**Employee Group:** Regular
**Shift:** Day
**Travel:** 0%
**Site Name:** Mississauga, Canada
**Is Remote Eligible:** No
**Pay:** CA$60,300.00 - CA$102,500.00 per year
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Client Service Representative
At Radial, our employees are the forefront of ecommerce, bringing beloved brands to consumers through our fulfillment and technology solutions. We are fueling the future of retail, which means you are, too. When you work for Radial, you join a global community of changemakers, where the work is critical, and the culture is fun. We depend on our workforce to overcome real-world challenges every day and encourage you to carve your own career path while shaping our future together. We currently have an exciting opening for a Client Service Representative.
Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world's best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands. Click Here to Learn More About Radial
Role Summary:
The Client Service Representative (CSR) will serve as a single point of contact for Radial clients. The CSR will serve as the single point of contact and manage day-to-day communications between assigned client groups and Radial for all fulfillment needs and will interact with clients and site leadership on a daily basis through email, phone calls, text messages, etc. as necessary.
Responsibilities:
+ Primary contact for customers related to all operational inquiries, reporting, KPI's, etc in support of the fulfillment Site Director.
+ Assisting customers in resolving all questions and issues.
+ Trouble resolution root cause both operational and systemic, with internal escalation & communication as required.
+ Making sound business decisions and resolving escalated customer issues in a professional manner.
+ Tracking, reporting and making suggestions regarding the current impact of policies and procedures on the customer experience. Communicate these points effectively to site leadership
+ Providing exceptional service by assisting customers via phone, email, chat, and text.
+ Processing requests in customer service, escalation, and other queues correctly and efficiently.
+ Managing projects with minimal supervision.
+ Following up on status of issues forwarded to other Radial personnel to ensure that client's/customer's concerns are addressed promptly. Solve issues through research (system, in the operation, collaborating with customer and leadership, etc) as much as possible
+ Assisting with floor support.
+ Maintaining a high level of customer knowledge (forecast, product, policies, procedures, promotions, etc).
+ May be required to complete other duties as assigned.
Qualifications:
+ Experience in a warehouse setting
+ Strong interpersonal and communication skills - within the company and with customers
+ Experience with Warehouse Management Systems (WMS); reporting and troubleshooting.
+ Knowledge of department processes and SOPs
+ Collaborative approach and excellent problem-solving ability
+ Strong attention to detail and ability to meet deadlines
+ Superior written and oral communication skills, coupled with technical acumen
+ High School diploma or equivalent.
+ Strong Microsoft Office Suite skills including Word, Excel, Outlook and Teams are required
+ Flexibility to work a non-traditional schedule on a year-round basis including extended hours
+ Must be able to hear and understand verbal instructions
+ Must possess capability to walk or stand for extended periods of time
+ Must be able to lift up to 50 pounds to push or pull carts of up to 100 pounds
+ Must be able to climb stairs, to bend, stoop, kneel and grasp products
Travel:
+ This position is not remote.
+ No travel will be required.
Benefits:
+ Opportunities to develop and explore career advancement
+ Competitive benefits package including supplemental medical, dental, vision, life insurance and disability
+ RRSP with company matching
+ Generous PTO, holiday, and vacation time
+ Employee assistance plans and more!
Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any other group or class protected by applicable federal, state or local law.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing We will work to assist disabled job seekers whose disability prevents them from being able to apply online.
Want to join an organization with an inclusive work culture? No need to look any further. Apply now!
Click Here for All Open Jobs at Radial
Access this link to review our privacy notice: Radial, Inc. Privacy Notice for Candidates | Radial
Would you like to apply to this job?
Apply for the Client Services Representative position
Radial is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Radial is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact us by emailing . We will work to assist disabled job seekers whose disability prevents them from being able to apply online.

**DESCRIPTION**
The Client Service Manager will be responsible for all aspects of day-to-day client management and operations while growing the client relationship and driving sales.
Focusing on:
+ Revenue growth
+ Margin delivery
+ Client satisfaction and retention
+ Quality execution of programs
+ Expanding services/solutions utilized by client
+ Delivery of program-specific training to District Managers and National Field Execution team
+ Development of field tools to collect meaningful field information for our clients
+ Analysis of impact of programs
**RESPONSIBILITIES**
**Essential Functions of this Position:**
1. Drive revenue growth with existing client and secure new opportunities - focus on increasing sales and growing margin by maximizing all revenue opportunities.
2. Identify and drive key initiatives that deliver mutually beneficial results for Mosaic and our clients.
3. Respond to and resolve issues in a timely way, balancing customer satisfaction, quality, and relevance.
4. Outline data reporting requirements, analyze business results, report on key insights.
5. Partner with the Mosaic field and internal operations leaders to develop the client strategic plan and communicate as necessary to accomplish client objectives.
6. Participate in or lead new business development activities as required.
7. Manage program communication to field management team and merchandisers.
8. Monitor and communicate to stakeholders any new product introductions, merchandising changes, training initiatives and special event needs from the client to the field team.
9. Seek out and share best practices.
10. Other duties as assigned.
**QUALIFICATIONS**
**Minimum Education Requirements:**
+ Bachelor's degree in business, marketing, or related fields
**Experience Requirement**
1. Five or more years of account management or operation/management experience in a retail merchandising environment OR any similar combination of education & experience
2. Experience in Cosmetics would be an asset
3. Excellent relationship building skills; proven success in relationship building and management
4. Interact with all key client contacts to understand expectations, upcoming initiatives/product launches, and in-store execution needs
5. Outstanding organizational skills, attention to detail, and prioritization of tasks
6. Experience developing, tracking, and monitoring cross-functional processes (requiring a proficiency in Excel)
7. Experience in anticipating client needs and developing solutions
8. Experience in the general retail landscape
9. Experience in executing resets within multiple channels is ideal (drug, mass, or grocery) or various other projects within a retail environment
**Knowledge, Skill and Ability Requirements**
1. Ability to build relationships with all key stakeholders (e.g. Merchandising, Operations, HR, Finance, etc.)
2. Knowledge and ability to work with the finance contact to ensure all invoicing is accurate and timely.
3. Ability to produce quality field execution.
4. Ability to regularly connect with our clients and participate in quarterly business reviews and business planning meetings, as applicable.
5. Ability to manage client expectations and help to make all plans operational at the store level.
6. Great analytical skills - strong attention to detail.
7. Proficiency in Excel required.
8. Strong verbal communication and presentation skills.
9. Ability to drive for results.
10. Persuasive selling and ability to influence skills.
11. Assertive, creative team player.
12. Sense of urgency required.
**ABOUT US**
Acosta, and its subsidiaries, is an Equal Opportunity Employer
**Job Category:** Marketing
**Position Type:** Full time
**Business Unit:** Sales
**Salary Range:** $65,000.00 - $70,000.00
**Company:** Mosaic Sales Solutions Canada Operating Co
**Req ID:** 6830

Job Description

Job Description

Company Description

Your happiness and well-being are top priorities at Spectrum!  We offer the most competitive wages, RRSP matching, benefits, paid sick days, and more! 

We are hiring Full Time Client Services Coordinators  to work at our Mississauga  office to provide exemplary service and support to our internal and external clients. Full Time day and evening shifts available (weekend rotation required). 

By joining Spectrum Health Care you will be part of one of Canada’s Best Managed companies  and a committed member of a team of highly skilled healthcare professionals. 

Job Description

• Works collaboratively with community PSW and Nurses, and assists with the scheduling and coordination of PSW and Nurse services
• Liaises with clients, staff, and community partners
• Acts as a problem solver for clients and responds to inquiries from HCCSS and employees
• Reports client and staff concerns to Home Support Supervisor
• Liaises with the HCCSS representatives regarding client care
• Collects and entrees all pertinent client data into the computer system
• Provides lists, schedules, and performs other administrative duties to support the personal support worker and Nurse program

Qualifications

• Minimum of 2 years working in an office setting
• Must be able to work weekends 
• Ability to handle a high volume of calls while delivering exceptional customer service (healthcare industry experience an asset)
• Ability to multitask and prioritize
• High school diploma or equivalent
• Excellent English written and verbal communication skills (Additional language skills considered an asset)
• Excellent customer service and organizational skills
• Proficient in Word, Outlook and ability to learn proprietary software
• Medical terminology knowledge an asset but not required

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Position Summary

The Client Services Manager is responsible for maintaining the client relationship for existing accounts. This role leads the development of account strategies by understanding the client's business and partnering with internal shared services to develop high-value market solutions to drive Archway’s value proposition for the purpose of revenue growth. The Client Services Manager must ensure strong executional delivery for day-to-day account management.

Key Results Area

· Execute defined tasks related to specific client requirements & ensure Client Services obligations & program specifications sold to the client are attained

· Ensure daily support needs are accounted for in the onboarding process. In addition, kick-off a 6-month post go-live effectiveness check of the rate card & SOW

· Manages weekly client status meetings

· Manage client health corrective actions with each department by coordinating discussions & communicating the plan of action in the weekly client health reporting

· Execute monthly financial assessments of each client, provide variance explanation to assigned FP&A

· Ensure all services are billed as defined by the SOW & rate card

· Facilitate Business Review content for clients by engaging Client Services Representative, Operations, Client Support & assigned Sales owner

· Identify new opportunities with clients and communicate effectively with the Sales team and the Line of Business leaders to drive additional profitable revenue growth

· Manage the workload between Client Services Manager & appropriately & ensure all Client Services Representatives understand their accountabilities & are actively executing their tasks to meet the Client Services expectations of the clients

· Work with direct report(s)through coaching and development, setting clear expectations, and recognizing and celebrating successes and behaviors

· All other duties as assigned

Skills & Qualifications

· Bachelor’s or advanced degree, preferably in business, or equivalent work experience

· Minimum 4-6 years successful major account management and/or sales experience

· Ability to develop, maintain, and deepen relationships with senior-level client contacts

· Track record of exceeding relationship management objectives

· Proven business acumen, judgment, and decision-making skills

· Ability to coach, mentor, and support the personal development of employees 

· Ability to prioritize and manage multiple tasks with sensitive deadlines and a changing environment

· Record of success as a self-starter who can work independently and in a team environment

· Strategic thinker with analytical aptitude and ability to manage detailed project requirements

· Proficient in the MS Office suite and able to learn new systems

· Aptitude for interpreting contracts and legal documents

· Ability to travel independently up to 20% or as may be required

This is a hybrid role, and the ideal candidate lives in the Toronto/Mississauga area.

Advatix®, Inc. is one of the world’s leading providers of e-commerce Supply Chain and Logistics Consulting Services and Solutions that enable its clients to transform their operations for speed, service, and cost of fulfillment and delivery of goods and services. We are committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.  
 

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Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Job Summary:

The Client Services Lead will oversee and assist customer success employees in the performance of their job duties such as responding to customer inquiries and resolving issues or complaints.

Duties/Responsibilities:

• Help build the infrastructure and standard operating procedures for the department
• Help create company guidelines particularly related to quality of service
• Manage the department and ensure the team complies with company guidelines particularly related to quality of service.
• Prepare knowledge-based documents such as summaries and responses to frequently asked questions.
• Hire entry-level customer success employees.
• Train new employees in the company's customer service policies, procedures, and best practices.
• Organize and oversee the schedules and work of the department.
• Conduct performance evaluations that are timely and constructive.
• Handle discipline and termination of employees as needed and in accordance with company policy.
• Monitor or review calls or other correspondence between representatives and customers.
• Ensure that representatives are informed about changes to company products and services.
• Collect data and prepares reports on customer complaints and inquiries.
• Prepare monthly reports summarizing the assigned customer success teams performance.
• Assist with budget preparation for the Customer Success department.
• Perform other related duties as assigned.

Required Skills/Abilities:

• Bachelor's degree in business, technology or similar
• At least five years of customer success experience required.
• At least two years of experience in a supervisory role preferred.
• At least two years of experience in customer service or customer success in the manufacturing industry
• Excellent communication and presentation skills
• Must be personable and enjoy working with people in an entirely customer-facing role
• Knowledge of project management/delivery methods and tools
• Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured
• Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
• Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
• Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
• Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing/tracking systems
• Experience in the Food & Beverage or Consumer Packaged Goods domain preferred
• Experience with Salesforce (or other CRM) desired
• Ability to travel (job requires up to 30% travel)
• Comfortable working as needed in a remote environment with video-conferencing tools
• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanour.
• Ability to coach and mentor customer success representatives.

Job Description

Job Description

Salary: 80,000

The Opportunity:

Were at a pivotal stage of growthand looking for someone who wants to grow with us

The Why:

• A competitive base salary
• A rapidly growing organization with genuine opportunities for career advancement and ongoing skill development
• Comprehensive health and wellness benefits
• 5 Paid personal days
• Paid volunteer time
• A balanced hybrid schedule focused on in-office collaboration while benefiting from one remote workday per week
• Frequent team events & activities
• Summer Fridays

The Who:

Fintel Connect is focused on making a meaningful impact. As a leading full-service affiliate marketing solution for financial institutions across North America, were building a team of driven, thoughtful people who want to help shape the future of performance marketingand see the results of their work in real time.

Is it you we are looking for?

As the Client Service Manager for the Client Services team, you will lead a small pod of direct reports, including Senior Account Coordinators and/or Account Coordinators, focusing on people management and performance enhancement. You will provide mentorship, conduct 1:1 meetings, manage KPIs, and align team objectives with business goals through the OKR framework. In addition to managing your team, you will own your own accounts, developing tailored strategies that drive client success while overseeing reporting processes to ensure effective communication of insights and results.

In this role, you will collaborate closely with the Client Services leadership team to enhance client engagement and satisfaction. You will oversee comprehensive affiliate marketing management responsibilities for financial clients, including the development of tailored strategies, advanced performance reporting, management of affiliate relationships, project tracking, and the facilitation of targeted campaigns designed to meet client objectives and enhance revenue growth. As a trusted resource for both your team and clients, you will facilitate problem-solving and effective communication, enabling your team to achieve client objectives and contribute to the overall success of your and their affiliate programs.

The Responsibilities:

Team Leadership & Development:

• Foster a collaborative and trust-driven environment where team members can thrive.
• Mentor, train, and guide team members to ensure consistent professional growth and knowledge-sharing across the team.
• Provide support through regular performance reviews, KPI management, and alignment on goals (OKRs) to drive team success.
• Ensure the quality and timely delivery of work by the implementation team, leading by example to cultivate an inclusive, positive, and high-performing team culture.

Client Strategy & Management:

• Develop and execute strategic plans that align with client goals and revenue targets.
• Maintain strong relationships with key client stakeholders, positioning yourself as a trusted advisor.
• Handle client escalations, mitigate churn risks, and support the team in resolving errors and challenging client situations to maintain client satisfaction.
• Manage and support technical optimizations, disruptions, and cross-departmental initiatives to ensure client satisfaction.
• Lead and support the new client onboarding process to ensure timely, efficient, and effective integration, delivering a seamless experience within the agreed SLA.
• Identify and capitalize on upselling opportunities for Fintel Connect products and services within client portfolios.
• Develop and execute program strategies for both your clients and of your pods, ensuring alignment with client goals and KPIs

Operational Excellence:

• Demonstrate technical expertise in tracking systems and product functionality, ensuring timely resolution of issues as they arise, including data integration, performance tracking, troubleshooting, and platform optimization.
• Maintain a deep understanding of Fintel Connects business needs and client objectives to continuously drive results.
• Collaborate with other departments to support marketing, sales, and technical needs, as required.

• Demonstrate expertise in all Fintel Connect products, including newly launched offerings. Stay informed and educated on product changes, updates, and new features to provide the best possible service to clients and ensure accurate communication across teams.

• Provide reporting on pod performance metrics per client, ensuring accuracy and timely monitoring of results.

The Qualifications:

• Bachelors degree in Marketing, Business Administration, Communications, or a related field (required); masters degree or postgraduate certification in Digital Marketing or Management (preferred)
• Minimum of 5 years experience in client services, account management, or performance marketing, ideally within affiliate or digital marketing
• At least 2 years of direct people management experience, including team leadership, performance coaching, and development
• Proven ability to manage and grow client relationships through strategic planning, execution, and results-driven reporting
• Experience working with KPIs and using the OKR framework to drive alignment between team performance and business objectives
• Background in affiliate marketing for financial services or similarly regulated industries (highly preferred)
• Proficiency with marketing analytics tools and CRM platforms such as Salesforce, HubSpot, or similar
• Strong cross-functional collaboration skills, especially with analytics, creative, and product teams

At Fintel Connect, we are committed to fostering a diverse and inclusive workplace as an equal opportunity employer. We embrace individuals of all backgrounds, ensuring that everyone has the opportunity to thrive and succeed. Join us and be part of a team shaping the future of growth in the financial sector. For more about us, visit our website: Fintel Connect