4,890 Service Representative jobs in Canada

Job Description

We are in need of a Client Service Representative who is passionate about working in a dynamic team-oriented setting as part of a diverse, future-focused organization. Our corporate office is located in the Richmond area and we are taking charge of the launch of our telecommunications client’s newest products and technology. Our Client Service Representative is on the front lines of working with customers, establishing and maintaining relationships, and bolstering our clients' acquisition and retainment rates.

This candidate to join our team would be dedicated to advancing our values, compassionate with people, and exceptional at delivering results for our renowned clientele.

Responsibilities of our Client Service Representative:

• Communicate and directly assist customers to complete the sales process with qualifying customers after presenting all relevant information on product offerings
• Manage and assist the full sales cycle and on-boarding of new customer accounts
• Provide necessary information on the newly released products
• Understand and learn our products inside and out to be able to answer any questions regarding the Home technology and the sales process
• Report daily and weekly sales metrics for each client with the rest of the Sales and Client Services team for easy forecasting and projections
• Acknowledge specific and individualized customer needs throughout the sales process and resolve all inquiries
• Work with other Client Service Representatives and the sales support team to ensure the success of product rollout and customer satisfaction
• Ensure ultimate customer satisfaction in products/services and provide a professional and complementary client service experience

Requirements of our Client Service Representative:

• A High school diploma or equivalent is required
• Experience in customer account management, sales, hospitality, or retail-like fields is preferred
• Confidence that is utilized reassuringly while explaining product features and benefits
• Self-motivated, with the ability to complete tasks effectively with minimal supervision
• A passionate individual with the dedication to solving customer problems and fulfilling their needs
• High level of professionalism and exceptional communication skills

Job Description

About Us

For over 45 years, Foss National Leasing (FNL) has been a part of the Foss Automotive Group, established in 1967. It is the largest privately owned and operated fleet management company in Canada. Foss has a reputation for superior customer service and providing solutions tailored specifically to the needs of today’s automotive fleet managers.

About The Role

We are seeking an enthusiastic, professional and customer focused CSR to communicate with customers from across Canada while providing friendly, efficient administrative support to the Central Canada Sales team.

• Daily contact with customers/fleet managers providing answers, solutions and information for
• managing vehicles
• Account and billing maintenance
• Fuel and maintenance card administration
• Written and verbal communication regarding the different advantages/services of the company for
• the existing clientele
• Answering clients’ questions with regards to field assistance for fuel and maintenance cards, suppliers, billings, etc.
• Producing various types of reports using in-house software
• Serve as central support to clients in their usage of our secured intranet site
• Coordinate clients’ information via our different data base systems
• Other duties as may be required to provide high quality service delivery to our customers

What you will bring to the Company:

• At least three (3) years’ experience in a similar customer relations position
• Bilingual (French and English) is required
• Ability to multi-task with accuracy
• Knowledge of a CRM tool such as Sales Force would be an asset
• Ability to prioritize requests and deadlines
• Strong Analytical skills
• Professional phone manner
• Proficient in MS Office Suite; advanced in Excel
• Passion to stay busy and eager to do whatever it takes to get the job done
• Strong written and oral communication skills
• Positive energy and enthusiasm every day
• Previous experience and familiarity with automotive leasing is an asset

Our Culture Sets Us Apart!

We work hard, we achieve results, and we have fun along the way. If you're looking to join a team that values dedication, innovation, and a customer-first approach, we’d love to hear from you!

At Foss National Leasing, we are committed to fostering an inclusive and equitable workplace where everyone has the opportunity to thrive. We provide equal employment opportunities to all individuals, regardless of race, colour, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by law. We believe that embracing diversity fuels innovation, strengthens our connections with customers, and cultivates a more vibrant and supportive work environment.

Our dedication to fairness and respect is woven into every aspect of our employment practices. From recruitment and hiring to training, career growth, compensation, benefits, and beyond, we strive to ensure that every employee and applicant is treated with dignity and given the opportunity to succeed.

Job Description

AGAT Laboratories is a full-service laboratory with locations across Canada. We are the most diversified laboratory in Canada. Our scientists are highly-skilled and specialized in the fields of biochemistry, chemistry, microbiology, geology, engineering and other specialty services. With a broad range of staff experience and state-of-the-art instrumentation, we provide cross-analytical solutions for the Environmental, Energy, Geotechnical, Mining, Transportation, Industrial, Agri-food and Life Sciences  sectors.

Summary

AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our team based out of our Calgary location. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally, the Client Service Representative will help to bridge the gap between clients and laboratory teams, ensuring smooth communication and service delivery.

The successful candidate will require a patient, stable work style and consistency on repetitive tasks, with the demands of managing a large number of tasks in a fast-paced environment.  Along with traits of being cooperative, agreeable with sympathetic listening skills, one who gets along with both members of the team and clients and enjoys being helpful.

In this role one will require a focus on customer service with attention to details, handling large number of tasks and issues with better-than-average accuracy, careful attention to quality, steady fast-paced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing “Service Beyond Analysis.”

Duties:

• Provide prompt and complete responses to all requests from clients.
• Serve as the primary point of contact for clients regarding technical projects.
• Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls.
• Manage customer expectations with respect to all aspects of the work orders in-house.
• Schedule and coordinate technical laboratory testing as per project timelines.
• Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.
• Handle administrative tasks related to the department, including file management and record-keeping.
• Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.
• Ensure prompt and accurate delivery of analytical results and invoices.
• Make recommendations to management team based on customer requests and feedback.
• Participate in team training and mentoring of Client Services Administrators.
• Liaison with team and other operations regarding client projects and remain current on all aspects of the department.

• Previous experience in customer service or administrative roles, preferably in the engineering or science field.
• Minimum 1 year laboratory and previous Customer Service experience and team-oriented focus is essential.
• Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).
• Excellent communication skills both verbal and written; confident telephone communications are essential.
• Excellent organization and time management skills.
• Effective problem solving skills along with a demonstrated attention to detail.

• Dental Care
• Extended Health Care
• Vision Care
• Vacation and Flex/sick time
• Employee Assistance Program
• Long Term Disability
• Life Coverage

AGAT Laboratories would like to thank all applicants; however only candidates selected for interviews will be contacted.

AGAT Laboratories is an equal opportunity employer. We are committed to an inclusive, barrier-free recruitment and selection process and work environment. If you are contacted for a job opportunity, please advise the hiring manager of any accommodations that are required. Any information received relating to accommodations will be treated as confidential.

Thank you for your interest in AGAT Laboratories.

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Job Description

Veterinary Client Services Representative - Stoney Creek

Our busy 24 hour Urgent Care Veterinary Hospital is now looking for a Client Services Representative to join our amazing team. If you are seeking an opportunity that inspires growth while working in a collaborative environment, then we absolutely want to hear from you. This is the perfect opportunity for an experienced veterinary administrator that enjoys working in a fast paced environment.

Culture is very important to us. We take pride in the dynamic and supportive culture we have fostered and look forward to nurturing the establishment of our next friend.

Why us? We value your health and well-being by providing you with the following:

• Competitive Wage Rate - (dependant on experience)
• Continuing Education (CE)
• A comprehensive Health Benefits package
• Employee Assistance Program
• Paid Vacation time
• Generous Veterinary discounts
• A strong leadership team who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced environment

We are seeking a talented Remote Help Desk Analyst to join our IT Support team. As a Remote Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our remote employees. You will play a key role in ensuring that our employees have the necessary resources to perform their jobs effectively.

• Provide remote technical support to employees via phone, email, and chat
• Troubleshoot hardware and software issues
• Install and configure software applications
• Document support tickets and resolutions
• Collaborate with other IT team members to resolve complex issues

• 1+ years of experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus

If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team.

Job Description

Discovery Community College has an onsite/in-person opportunity available in the Surrey Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

Job Title: Help Desk Administrator

Location: Surrey Campus

About the Role:
Discovery Community College is a dynamic and professional organization committed to excellence in Private Post Secondary Education. We pride ourselves on fostering a collaborative and efficient work environment. We are seeking an organized and detail-oriented Administrative Assistant to join our team and support our daily operations. If you thrive in a fast-paced setting and enjoy taking ownership of administrative tasks, we’d love to hear from you!

This Part-time role and has the potential to lead to future advancements within the college.

Rate Range: $20-22/hour

Key Responsibilities :

• Manage inbound and outbound phone traffic via booking scheduled appointments on Career Advisors’/Staff Members’ Calendars
• Assist students in technical Teams issues
• Managing some administrative tasks independently
• Providing superior Customer Service to our Student body

• Completion of high school (with high school diploma)
• A certificate or diploma in Office Administration or a related field is preferred
• Previous clerical or administrative experience required
• Ability to multitask in a fast paced environment

It’s your time – make the change today!

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Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

Salary:

Are you an individual passionate about providing exceptional client care ?

Do you have a passion for animals and a desire to get into the veterinary industry ?

Do you already have some veterinary clinic experience and are looking to be part of a new working culture that provides both exceptional care and a fun, warm family work environment?

Are you looking to help grow our locally owned and run veterinary hospital to help serve the community?

Are you looking to make an impact in an organization by being the first point of contact for all visitors ?

If you answered YES to the above questions, then we want YOU !

Overview

We are seeking a motivated, team-oriented, and passionate Customer Service Representative (receptionist) to join our Client Care Services team in our growing emergency and specialty hospital. We are currently looking for a full-time receptionist to join our Client Care Services team.

As a 24-hour emergency facility, this position will require shift work (days, nights, weekends, holidays). The full-time shift is 12 hours, 3 days on, 3 days off, switching between 2 weeks of days and 2 weeks of nights.

Our goal is to promote a healthy working environment centred around high standards of medicine and exceptional patient care. Come feel the difference when you are truly part of the family in Albertas only private referral hospital.

If you enjoy working in a fast-paced environment with experienced emergency veterinarians and specialists in multiple disciplines, then this may be the job for you!

Company Benefits

Pulse employees receive:

• Competitive compensation package
• Personal pet discounts
• Uniform allowance
• Health benefits
• Paid time off
• On-site parking
• Deferred profit-sharing plans
• Opportunities for growth and professional development
• Access to a diverse team with varied experience and knowledge

Position Summary

The Client Service Representative will act as the first point of contact for clients and is responsible for setting an example of high-level client care and teamwork at Pulse Veterinary Specialists & Emergency.

They will report to Head of Client Services and work closely with the Client Care team to deliver exceptional patient and client care to ensure all feel welcomed and cared for. The Client Service Representative will support all emergency and specialty teams including: Cardiology, Dentistry, Neurology, Ophthalmology, Radiology, Surgery, and Internal Medicine.

The ideal candidate values maintaining a collegial working culture and prioritizes embracing the strategy, commitments, and goals of the organization.

Duties and Responsibilities

• Delivers exceptional client care.
• Creates a welcoming environment for patients and clients.
• Greets patients and their owners as they arrive.
• Responds to incoming emergencies.
• Answers and triages incoming telephone calls.
• Manages email correspondence including client and referral inquires, as well as internal messages.
• Schedules, tracks, and follows-up on appointments.
• Maintains practice software including client and patient record management.
• Prepares estimates, invoices, and processes payments.
• Performs housekeeping duties to maintain cleanliness of reception and common areas. Ensures internal and external hospital cleaning schedules are followed.
• Admits and discharges patients.
• Assists with educating clients about insurance and home care instructions as required
• Coordinates and processes end of life care for patients and their families.
• Supports management of client complaints as required in partnership with the Head of Client Services and Hospital Director, interacting with clientele to deescalate, resolve, and/or escalate issues in a timely fashion.
• Follows all SOPs to support smooth hospital operations.
• Follows all federal and provincial animal health laws and regulations regarding workplace health and safety.
• Openly and proactively communicates updates to Head of Client Services and other department team members. Prioritize interdepartmental synergy by maintaining open lines of communication with other departments.
• Other duties may be assigned as required.

Qualifications

The ideal candidate will have:

The Education and Experience

• Minimum of 1 year customer service or front desk experience is preferred (ideally in a medical or hospitality setting).
• Post secondary education is considered an asset.

Knowledge, Skills and Abilities

• Exceptional customer service skills.
• Strong interpersonal, verbal, and written communication skills.
• Proven active listening and problem-solving skills.
• Understands how to communicate difficult/sensitive information professionally. Aptitude for making clients feel welcomed and comfortable.
• Ability to adapt to changing situations and remain calm in stressful situations.
• Strong time management and organizational skills including the abilities to plan, coordinate, multitask, and prioritize. Ability to carry out tasks independently.
• Genuine interest and initiative to help Pulse be the best practice it can be.
• Strong initiative and desire to be an integral key player in the growth and maturation of the Client Care team.
• Intrinsic desire to grow personally and professionally.

We thank all interested candidates for applying, however, only candidates considered for an interview will be contacted.