25 Clinical Specialist jobs in Canada

Job Description

Description

As an Integration Specialist , you will drive implementation, integration and acceleration of Align’s digital platform in targeted Orthodontic accounts via in-office engagements. You will apply clinical expertise and comprehensive knowledge of orthodontic practice workflows to accelerate practice growth and improve efficiencies.  Primary areas of focus will be:

· Integration and maximization of the iTero suite of systems and applications

· Implementation of clinical and treatment planning workflows for Align products and services

· Acceleration of the Align Doctor Subscription Program within select offices

You will build and leverage influential relationships with doctors and staff, providing customized practice insights and enablement strategies.  You will perform thorough customer “current state” assessments and create prioritized account-level goals and defined work paths to optimize integration and acceleration of Align’s digital orthodontic solutions.

Desired skills sets include, but are not limited to, strong needs-based discovery, clinical and business knowledge of orthodontic practices, proficiency in establishing training plans, effective communication skills to inspire and motivate account personnel and high accountability to mutually-agreed to goals and expectations.  In this role, you will augment and support the efforts of Align Orthodontic Territory Managers to enable and improve the digital adoption experience for key partnership accounts.  

• Guide Ortho customers through optimization of iTero workflow and increase utilization of patient education and conversion applications
• Develop personalized plans for each customer based on their practice goals, identifying key performance indicators (KPIs), and tracking progress towards achieving desired outcomes.
• Assist in integrating new product launches into office workflow.
• Provide technical assistance on software usage, troubleshooting issues and guiding customers through any complexities they may encounter.
• Foster positive relationships with entire practice teams within targeted practices. Build relationships with partners, utilizing a consultative and collaborative approach with the common goal inspiring our customers to modernize and grow their business.
• Deliver Clinical Training and presentations to a variety of customer types as well as internal audiences, to maximize implementation, utilization and integration of products, assisting them in implementing digital technology and refining office processes.
• Leverage all resources and successfully manage the integration of the iTero scanner and Invisalign processes and procedures with both Doctors and Staff of targeted accounts.
• Strategically work with sales and commercial support functions to prioritize opportunities.
• Work as a clinical mentor to internal partners and external partners regarding best demonstrated practices.
• Stay active and engaged with orthodontic industry and related organizations to stay abreast of trends and changes in ortho practice that impact our business or customers.
• Utilize data/analytics to help customer’s drive decision making
• Orchestrate additional internal company resources to optimize the customer experience and provide ongoing promotion of Align /iTero solutions.

• Bachelor’s degree or equivalent experience Clinical degree in dentistry (RDA, RDH, EF, CDA, etc.) and/or ortho office management experience preferred
• 4+ years of directly related and relevant work experience in an orthodontic practice or corporate entity
• Strong interpersonal skills, adept at building and maintaining relationships with both internal and external customers.  Ability to adapt to changing circumstances.
• Organization skills, including time management, multi-tasking and attention to detail.
• Superior English communication and presentation skills, both written and verbal. French/English bilingualism is required for roles supporting customers in the province of Quebec.
• High customer-service standard
• Troubleshooting ability, including research and reasoning and problem-solving skills.
• Valid Driver’s license and good driving record
• Must be legally entitled to work in Canada and travel to the US. 

Work Schedule / Hours:

•  Standard 5 day and 40-hour work week
• Estimated 50% travel including in region with some nights and weekends required based on in-market events

For field sales roles, the listed salary represents the standard base pay only and does not include the applicable commission plan. The base salary ranges serve as guidelines to determine appropriate pay. Placement within these ranges depends on the candidate’s skills, experience level, and overall compensation and equity among team members. If remote work is an option for the role, base salary ranges will be adjusted geographically for locations outside the primary location. Our internship hourly rates are standardized based on the position, location, year in school, degree, and experience.

Job Description

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

• Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
• Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
• Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
• Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
• Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
• Instill a “go see for yourself” clinical management culture to verify and improve processes.
• Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
• Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

• Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
• Collaborate with the Regional Director, CFO/finance team to optimize billing
• Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

• Ensure compliance with provincial and accreditation standards.
• Oversee risk management, infection control, and patient safety programs.
• Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
• Instill a continuous improvement approach to care with the front-line staff.
• Maintain culture of quality and safety.

Physician & Staff Engagement:

• Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
• Support hiring, training, and performance management of clinical staff.
• Collaborate with Regional Directors to ensure clinical education, competency and training.
• Establish a process to allow for cross provincial clinical assistance and process support
• Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

• Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

• 10+ years of ASC clinical leadership
• Registered Nurse and business training/education, preferred
• Proven track record of ASC clinical operations and healthcare regulations.
• Strong understanding of ASC clinical best processes and quality care delivery
• Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience with ASC software systems (EHR, scheduling, billing platforms).
• Strong understanding of accounting, education and quality systems and processes.
• Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

• All centres remain accredited by the appropriate regulatory body
• Enhance RL6 reporting to identify “good catches” and reduce major incidents
• Disciplined implementation of policies, procedures and best processes identified by the clinical team
• Development of a strong team of nurse leaders within the company and centres
• Increased efficiency in labour and supplies management
• Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: