38 Clinical Support jobs in Canada

Position Summary

As a Clinical Support Representative at STERIS, you will assist Account Mangers by supporting Customer facing activities primarily in post-order sales support including in servicing, support of projects/installations and ORI startups within a Region. You will perform value-added services to differentiate STERIS from its competitors which includes equipment audits, EEP program utilization and/or support, and Customer in-services. You will also support the after-sale process including inventory of deliveries, post-order submittal sign-off, and in-servicing to ensure Customers have a thorough knowledge of the safe use of equipment.

This territory covers Quebec.

What you will do as a Clinical Support Representative

• Assist Account Mangers by supporting Customer facing activities including support of projects and installations within the territory.
• Possess a working knowledge of STERIS products and services (clinical applications, functions, features, and benefits) and how to properly position them as viable Customer solutions.
• Understand and effectively present technical literature and how it applies to solving the Customer needs.
• Provide exceptional Customer service by providing support with initial use of equipment and services including onsite support and startup of video integration.
• Act as a liaison between Service and Sales at the time of installation.
• Play a support role in the after-sale process, including post-order submittal, OAI, planning sheet sign-off and in-servicing.
• Develop and maintain relationships with Customers in OR, ICU (all Critical care), ED, MM, Biomed, SPD, Infection Prevention, Risk Management, Nursing staff and Surgeons/Physicians.
• Maintain knowledge of each account's history, contacts, and current and long-term purchase plans for designated products.
• Identify and recognize key business opportunities and trends to appropriate team member.
• Record Customer feedback and complaint information through the proper quality processes and channels.
• Collaborate with internal counterparts in clinical areas, healthcare design team, corporate accounts, sales representatives, and home office support teams.

The Experience, Skills and Abilities Needed

Required:

• Associate's degree
• 1-2 years of successful sales or clinical hospital experience in medical device sales
• Ability to travel overnight up to ___%
• Must be able to be compliant with hospital/customer credentialing requirements

Preferred:

• Bachelor's degree
• 2 years of experience in Operating Room Integration or Medical Device Reprocessing Department
• Experience supporting functions such as Clinical Engineering or hospital IT
• Experience in B2B sales
• Experience in audio visual communications

What STERIS Offers

We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future.

Here is just a brief overview of what we offer:

• Base Salary + Incentive Compensation Program
• Company Vehicle
• Cell Phone Stipend
• Robust Sales Training Program
• 3 Weeks Paid Vacation Per Year + Corporate Holidays (based on Province)
• RRSP Matching Program

#LI-LS1

Job Description

Reporting to the Divisional Sales Director, the Clinical Support Assistant (CSA) will act as a key point of contact for clients in our clinics from a product knowledge, troubleshooting, and maintenance perspective. This is a permanent full-time role based at our Lindsay, ON and Bridgenorth Peterborough, ON HearCANADA clinics . Some local travel will be expected and as such, access to a vehicle and a valid driver's license are required.

What you'll do:

• Assist in troubleshooting client product issues
• Provide support in Audiology screenings and support clients in Shoebox Hearing Screenings
• Demonstrate product features and benefits to clients
• Assist customers in basic product maintenance and care including performing clean and checks on hearing aids
• Discuss communicative strategies with customers
• Manage documentation pertaining to customer purchases and insurance claims that may include, assisting the customer with third party claims and processes, and providing follow up
• Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Conduct effective telephone follow up for new fittings (48 hours follow up calls), recalls and outbound calls
• Schedule client appointments and maintain a strong calendar
• Conduct telephone follow ups for missed, late, or outstanding appointments
• Maintain basic knowledge of hearing aid technology and be able to perform cleaning functions and in-office minor repairs depending upon requirements
• Maintain knowledge of assistive listening devices and ability to demonstrate/orient client to use hearing devices and accessories
• Identify and participate in community events and organizations to promote HearCANADA (community-based marketing, CBM)
• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
• Act as an ambassador for HearCANADA through partnerships with offsite engagements with other healthcare settings including retirement homes.
• Other duties as assigned to support the needs of the business.

What we're looking for:

• Completion of secondary school or equivalency; post-secondary education in a related field such as Communicative Disorders Assistant, Personal Support Worker, Medical Office, Health Sciences, etc. would be a definite asset
• A minimum of 1 year of experience working in a hearing clinic or similar capacity where hearing aid care and maintenance was a fundamental aspect of the role.
• 3+ years of experience in a customer or client service capacity with a passion for delivering exceptional client care
• Experience in a fast-paced environment with competing priorities.
• Experience using MS Office Suite
• Familiarity with hearing tools and software is strongly preferred
• Access to a vehicle and a valid driver’s license is required
• Willingness to participate in local travel for events and community engagements is required
• Comfortability in working with hearing aids and performing maintenance, PPE (personal protective equipment)
• Empathy and the ability to relate to diverse client groups is required
• Technical acumen and an interest in learning new tools, devices, and software
• A passion for engaging with clients and training them on proper use and adoption of hearing devices

What we offer:

• Competitive compensation package including an attractive hourly wage ($27.00 - $29.50 / hour based on experience) + a bonus program
• Benefits commencing on day one of hire
• RRSP matching
• Generous time off policies
• Annual education expense account + learning and development opportunities
• Expense program for ease of travel and work-related expenses

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

Job Description

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

• Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
• Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
• Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
• Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
• Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
• Instill a “go see for yourself” clinical management culture to verify and improve processes.
• Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
• Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

• Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
• Collaborate with the Regional Director, CFO/finance team to optimize billing
• Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

• Ensure compliance with provincial and accreditation standards.
• Oversee risk management, infection control, and patient safety programs.
• Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
• Instill a continuous improvement approach to care with the front-line staff.
• Maintain culture of quality and safety.

Physician & Staff Engagement:

• Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
• Support hiring, training, and performance management of clinical staff.
• Collaborate with Regional Directors to ensure clinical education, competency and training.
• Establish a process to allow for cross provincial clinical assistance and process support
• Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

• Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

• 10+ years of ASC clinical leadership
• Registered Nurse and business training/education, preferred
• Proven track record of ASC clinical operations and healthcare regulations.
• Strong understanding of ASC clinical best processes and quality care delivery
• Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
• Excellent communication, problem-solving, and decision-making abilities.
• Experience with ASC software systems (EHR, scheduling, billing platforms).
• Strong understanding of accounting, education and quality systems and processes.
• Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

• All centres remain accredited by the appropriate regulatory body
• Enhance RL6 reporting to identify “good catches” and reduce major incidents
• Disciplined implementation of policies, procedures and best processes identified by the clinical team
• Development of a strong team of nurse leaders within the company and centres
• Increased efficiency in labour and supplies management
• Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

Job Description

ADAPTABLE ● DETERMINED ● ENTHUSIASTIC ● HANDS-ON ● STRATEGIC

OVERVIEW

A youth-based, non-profit charitable organization that is a leading provider of child and youth mental health services in Ontario, dedicated to enhancing the well-being of infants, children, youth, and their families. A great organization committed to delivering evidence-based, culturally competent, and family-centered care.

The vision of the organization is to provide responsive, compassionate services for children, youth and families to build better and more hopeful futures. They are the Lead Agency for infant, child and youth mental health and addictions services.

EDI-B VALUES

The success of an organization stems from a team that is aligned with its mission and vision, where decisions are made in the best interests of the clients they serve and the marginalized and vulnerable populations across our communities. Through this effort, all team members embrace their roles in the organization with respect and dignity for all stakeholders. Through these partnerships, everyone is focused on ensuring a commitment and responsibility toward anti-racism, anti-oppression, equity, diversity, inclusivity, and belonging.

MISSION

The Supervisor, Clinical Services plays a pivotal role in overseeing and coordinating the delivery of high-quality clinical care within the organization. By implementing best practices and continually evaluating service delivery, the Supervisor helps to enhance the overall quality of care provided to patients, ensuring that the organization meets its commitment to excellence in services.

The Pod Group is partnering with this organization to place a strong, determined, and strategic leader to fulfill the role of the Supervisor, Clinical Services.

PRIORTIES

• Provide clinical supervision, consultation and training to therapists, group facilitators, and contracted staff to ensure exceptional clinical support services.
• Contribute to the delivery of support services through team building, excellent customer service, continuous quality improvement and risk management.
• Provide expertise on high-risk cases, including risk assessment and crisis intervention, as requested by staff.
• Monitor client intakes into the program to ensure every client has been provided with a high level of clinical service from the team.
• Determine the training and professional development needs of the team and develop/update program curriculum and tools for programs with team consultation.
• Support the implementation of the program’s strategic plans, direct and monitor clinical activities so that strategic goals and approved budgets are met.
• Ensure the clinical teams understanding of all clinical and administrative procedures and determine where the policies, procedures and protocols require updates or adjustments to ensure best practices are being adhered to.
• Respect the agency to maintain and strengthen collaborative relationships with community partners on various projects and initiatives as assigned.
• Facilitate and support scheduling, audits, performance management and quality monitoring of services.
• Maintain a high level of clinical competence, participate in professional/program development, clinical training opportunities and staff training.
• Stay informed about CRPO, OCSWSSW and other regulations and industry best practices through ongoing professional development.
• Other duties as assigned.

Requirements

TALENTS & EXPERTISE

• A Bachelor's degree in Social Work or a relevant field. A Master's degree is considered an asset.
• Minimum 2 years of experience in a supervisory or management role, with a strong ability to lead and motivate a team.
• Minimum of 3 years of hands-on clinical treatment experience in a relevant healthcare setting.
• Current Standard First Aid, CPR and CPI certificate.
• Registration with the OCSWSSW or the CRPO.
• Supervisory experience in a Not-for-profit, unionized environment is a strong asset.
• Proven ability to lead by example, engage and mentor staff, and guide teams toward successful project completion and goal achievement with humility and efficiency.
• Effective communication and interpersonal skills.
• Strong strategic planning, team building and facilitation skills.
• Change management experience is considered an asset.
• Flexible hours as needed, rotating on-call schedule.

THE POD GROUP

The Pod Group (PG) is a creative consulting group that provides customized and innovative solutions to support our client’s growth and ultimate success while promoting the integration of equity, diversity, inclusion and belonging in creating culture and engagement.

We balance strategy and people to help community organizations make better use of their resources by focusing on building the competencies to promote people-centric organizations.

The Pod Group has great success in serving a number of community sectors, including health, social services, developmental, housing, mental health, and community health care.

We promote a unique approach while incorporating marketing and human resources as an integral component of strategy, mission, and vision. This focus aligns strategy with the development of a culture that embraces all stakeholders and a community spirit while ensuring an effective plan that meets the requirements of the organization.

Job Description

Clinical Services Executive (CSE) – Nurse Practitioner (NP)

Competition # MLL 2025-03-CNE Status: Full time (2 Vacancies)

Facility: Mountain Lea Lodge Open: Until filled

Position Scope :

Reports directly to the CEO and will be a member of the Senior Leadership and Management Team. The Clinical Services Executive (CSE) – Nurse Practitioner (NP) will be employed by Mountain Lea Lodge and provide services to several ‘partner homes' in the Western Zone region.

In partner facilities, the CSE – NP will act as a Medical Health Advisor/collaborate with the Medical Health Advisor (as applicable). The CSE – NP will be the most responsible provider and manage, lead, and oversee client care management in collaboration with unit physicians and leadership teams at partner sites including Mountain Lea Lodge. The CSE – NP will provide clinical leadership for the home(s) and integrate current scientific knowledge in geriatrics and best practice guidelines in decision-making based on critical appraisal and application of literature and research findings. The NP will also act as a resource, preceptor, and mentor for the Interdisciplinary Care Team in accordance with the vision, mission, and values of the host organization. The Nurse will lead education and research initiatives.

As a self-regulated professional, the Nurse Practitioner will work to their full scope of practice as outlined by the Nova Scotia College of Nursing, accountable to both the Standards of Practice for Registered Nurses and the Nurse Practitioner Standards of Practice as well as the Code of Ethics for Registered Nurses. This is a Non-Unionized Position.

Key Responsibilities: Leadership

• Advise, compile, and make available information as the Minister may require about the residents.
• Act and fulfill the role as the Medical Health Advisor for the home/ collaborate with the Medical Health Advisor (as applicable).
  
  

  
  

• Participate in employee performance management and decision making (e.g., performance improvement, disciplinary action).
• Work collaboratively with HR teams to support and inform the hiring processes of clinical staff as required.
• Collaborate with leadership and staff to define, advance, and maximize the scope of practice within professions and/or the scope of employment.
• Leads and participates in internal and external committees and Community Practices (e.g., pharmacy and therapeutics, palliative care CoP, skin, and wound care CoP).
• Conduct onboarding and integration activities at participating nursing homes and work collaboratively to identify existing needs (e.g., education, research, care coverage), and processes.

  
  

  
  Key Responsibilities: Resident Care Management

• Manage resident care as the Medical Health Advisor or in collaboration with the Medical Health Advisor (as applicable), unit physicians, and other members of the interdisciplinary team. May co-ordinate or manage primary resident care.
• Collaborate with other members of the leadership and interdisciplinary team to plan, implement, coordinate, and evaluate resident care in consultation with the resident and substitute decision maker.
• Perform person-centered health assessments of residents, participate in regular care conferences, and collaborate with the residents and Substitute Decision Maker to develop a person-centered plan of care.
• Admit and discharge residents, including initial assessments, Medical Status Reports, and initiating orders for care. Promote timely admission and or transfer to long-term care facilities.
• Serve as a liaison with external physicians, hospitals, and specialists related to

Client care.

• Provide on-Call support as required. Provide after-hours coverage for evenings and weekends. May provide temporary resident care coverage to support other provider holidays and absences.

  
  

  Key Responsibilities: Education and Research
  

  
  

• Support preceptorship (e.g., RNAP, student NPs).
• Provide formal and informal teaching and coaching in the management of clinical care and professional development to employees, including maintaining minimum competency based on evidenced informed research and best practice to contribute to quality resident care outcomes.

• Implement and apply relevant evidence informed leading practice research in providing services and collaborate with members of the interdisciplinary team to conduct, and/or support research and quality improvement to support resident outcomes.
• Conduct ongoing scan of relevant literature and trends related to professional practice, health care issues, legislative policy changes, and evaluate the impact on person-centered care and practice at the system, policy, and service level.

Qualifications and Competencies:

• Master of Nursing: Advanced Nursing Practice stream or equivalent NP program.
• Current (or pending) registration as a Nurse Practitioner with CNNS.
• Experience with long-term care in which leadership, administrative and interpersonal skills have been demonstrated.
• Excellent communication skills, verbal, written, and social.
• Excellent conflict management skills.
• May require flexibility with work hours at times

Physical Demands

• Maintain good mental and physical health.
• Position involves sitting, standing, walking, use of a computer and cell phone.

  Work Environment

• The usual work environment is indoors.
• Pets and houseplants are part of the working environment.
• Mountain Lea Lodge provides services for adults with physical limitations, intellectual disabilities, mental health concerns or dementia who, when upset, may exhibit behaviors.
• Regular travel will be required as part of this position.

Benefits for Full time Staff:

• Pension Plan
• Health Care Coverage
• Employee Assistance Program

We encourage applications from all qualified candidates including Indigenous persons, persons with a disability, racially visible persons, women, men, and persons of a minority sexual orientation and/or gender identity. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

Job Description: Salary: $43.18 - $4.06 per hour ONE KIDS PLACE Childrens Treatment Centre provides rehabilitation and related support services for children and youth (up to the age of 19) and their families living in the Districts of Muskoka, Nipissing and Parry Sound. All staff will provide service within an interdisciplinary team environment committed to family-centered practice. POSITION: Clinical Services Manager (Permanent Full Time)LOCATION: Huntsville & Parry SoundEFFECTIVE: ASAPSTATUS: Non-unionizedPlease note that this is an *IN OFFICE* position.Effective September 2024, OKP has begun to roll out an Alternate Hours program at our North Bay site to provide services to our communities outside of standard business working hours (after 4:30 PM). Staff will be expected to participate, which may result in working alternate hours once per month to support this program. Please note that this program may be implemented at our other locations in the future. POSITION SUMMARY: Reporting to the Director of Client Services (CSM), the CSM is an engaged and resourceful values-based leader who will develop internal and external relationships in support of the Centres strategic and operational priorities. The CSM will apply developed management competencies and strong leadership capabilities. Being community minded, the CSM will provide leadership to staff in all locations and work collaboratively with the full leadership team to create and promote an inclusive workplace culture, championing a participatory decision-making approach, supporting each other in the delivery of rehab services, resulting in the most positive outcomes for the children, youth, and families who receive our services. This role is responsible for overseeing both the Huntsville and Parry Sound site operations. We as an employer are open to the incumbent being located in either the Parry Sound or Muskoka district. JOB DUTIES: Clinical ServicesProvides program and service specific leadership and direction for the development and provision of quality services for children, youth and families; Ensures that standards/benchmarks and performance indicators are being met by staff members and will use the data to and evaluating the quality of assessments and clinical interventionsClinical best practices Develop and propose policies/procedures to ensure clinical practices meet or exceed guidelines set by the Regulated Colleges of all disciplines, Empowered Kids Ontario (EKO) and the CentreRegulatory & Legislative Compliance - Ensures that program specific services are consistent with the provisions of the Child and Family Services Act, policies, Regulated Health Colleges and procedures of the Centre and relevant accreditation standardsAssigns urgent or crisis client referrals to all clinical staff, while completing regular monitoring and evaluation of caseload data to inform workload leveling and ensure service delivery volume targetsDemonstrates knowledge of continuous quality improvement principles with excellent project management skillsEnsures compliance with service documentation and reporting proceduresParticipates in the development of the Centres annual service delivery operating plan, as well as tracking and reporting on progress throughout the yearEnsures program development, clinical practice and clinical service philosophy is consistent with the vision, mission and values of the CentreResponsible for completing quarterly and annual reports as required by ministry contract reporting.Lead the development and implementation of Continuous Quality Improvement (CQI) strategies across all clinical services, ensuring adherence to best practices and enhancing client care outcomes. Community NetworkingWithin in a multi-stakeholder environment, establishes effective working relationships with community stakeholders to ensure integrated/seamless service delivery, and service delivery planningParticipates on assigned District, Regional and Provincial Committees/Workgroups as required Leadership/ManagementCoaches, develops and supervises staff. Completes strategically & operationally aligned performance reviews of designated staffDemonstrates understanding and commitment to staff and client safety and participates in all required educationWorks closely with the Human Resources Department to make recommendations to the Director of Clinical Services and Executive Director regarding the hiring and/or termination of departmental staffDemonstrates knowledge of and ability to apply relevant legislation (e.g., Child and Family Services Act, Human Rights, Health and Safety, PHIPA, etc.)Ongoing internal and external communication (i.e. written and verbal) will be an ongoing requirement for the position.Creates and fosters a positive and inclusive team culture that is informed by the Values of the Centre. The preceding described duties are representative and should not be construed as all-inclusive. QUALIFICATIONS:Minimum of 3 plus years of progressive management experienceMaster's degree, Health or Human Sciences or health related field preferredExperience with remote and/or marginalized communitiesSupervision of in-person and virtual services across a broad geographic area (i.e. North East Ontario)Entrepreneurial spirit within a non-profit and/or for-profit environmentEvidence of continuous learning and professional developmentKnowledge and expertise in quality improvement servicesDemonstrated knowledge of performance measurement and reporting, CQI, business and process analysis, evidenced-based care and evidenced based leadership principles and practicesAbility to coach, develop and supervise staff within a unionized workplace, and who are regulated by their respective licensing college of practice;Excellent planning and organizational skills with the ability to work independently and flexible to adjust to changing prioritiesResourceful and independent with the ability to bring leadership within a collaborative team-oriented environmentComputer literacy with MS Office Suite, excel and Clinical Data platforms (i.e. electronic medical record)Proven track record providing high level customer serviceExcellent interpersonal, oral and written communication skillsProject management or Lean training is an assetTravel required, so a valid drivers license and proof of insurance is requiredKnowledge of the districts of Muskoka & Parry Sound would be an assetFluent in both official languages would be an asset COMPENSATION: 43.18 - 54.06 hourly (depending on prior experience). WHY WORK AT OKP? As an employee at One Kids Place, you will become part of a team of skilled professionals working together to meet the special needs of children, youth and their families. The work environment includes the family-centered principles and values of mutual respect, collaboration, accessibility and community inclusivity. One Kids Place provides opportunities for ongoing education and development through mentorships, workshops, conferences and seminars. All of our locations benefit from Northern Ontario living. Work and live minutes from numerous ski-hills, beaches, lakes, trails and outdoor activities for all seasons, as well as unique art, cultural and shopping experiences. Additionally, we offer:An amazing PENSION planEmployee Health Benefits4 weeks of vacation to START!Need more time off? We offer paid corporate holidays, paid sick time, paid breaks, and more! For an opportunity to be part of our exciting future, please apply via this job posting or send your resume attention to:Human ResourcesOne Kids Place, 400 McKeown Ave., North Bay ON P1B 0B2E-mail: One Kids Place Childrens Treatment Centre is committed to an inclusive and accessible environment. Please send an email to the address above to let us know if you require any accommodation during the recruitment process. We thank all applicants for their interest. An acknowledgement will be sent only to those candidates who will be interviewed. --- LA PLACE DES ENFANTS Centre de traitement pour enfants offre des services de radaptation et des services de soutien connexes aux enfants et aux jeunes (jusqu lge de 19 ans) vivant dans les districts de Muskoka, Nipissing et Parry Sound, ainsi qu leurs familles. Tous les membres du personnel offrent des services au sein dune quipe pluridisciplinaire en fonction dune approche axe sur la famille. POSTE : Gestionnaire des services cliniques (permanent temps plein)LIEU DE TRAVAIL : Huntsville & Parry SoundENTRE EN FONCTION : Ds que possibleSTATUT: Non syndiqu Veuillez noter qu'il s'agit d'un poste *AU BUREAU* compter de septembre 2024, La place des enfants a commenc dployer un programme d'horaires alternatifs sur notre site de North Bay afin de fournir des services nos communauts en dehors des heures de travail standard (aprs 16 h 30). Le personnel devra participer, ce qui pourra entraner un travail des heures alternes une fois par mois pour soutenir ce programme. Veuillez noter que ce programme pourrait tre mis en uvre dans nos autres sites l'avenir. SOMMAIRE DU POSTE : Relevant du directeur des services la clientle (CSM), le CSM est un leader engag et ingnieux fond sur des valeurs qui dveloppera des relations internes et externes l'appui des priorits stratgiques et oprationnelles du Centre. Le CSM appliquera des comptences de gestion dveloppes et de solides capacits de leadership. Ayant un esprit communautaire, le CSM assurera le leadership du personnel dans tous les emplacements et travaillera en collaboration avec l'ensemble de l'quipe de direction pour crer et promouvoir une culture de travail inclusive, en dfendant une approche dcisionnelle participative, en se soutenant mutuellement dans la prestation de services de radaptation, ce qui aura pour rsultat dans les rsultats les plus positifs pour les enfants, les jeunes et les familles qui reoivent nos services. Ce rle est responsable de superviser les oprations des sites de Huntsville et de Parry Sound. En tant qu'employeur, nous sommes ouverts ce que le titulaire soit situ dans le district de Parry Sound ou de Muskoka. FONCTIONS DU POSTE:Services cliniques Fournit un leadership et une orientation spcifiques aux programmes et services pour le dveloppement et la fourniture de services de qualit pour les enfants, les jeunes et les familles ;S'assure que les normes/rfrences et les indicateurs de performance sont respects par les membres du personnel et utilisera les donnes pour valuer la qualit des valuations et des interventions cliniques.Meilleures pratiques cliniques laborer et proposer des politiques/procdures pour garantir que les pratiques cliniques respectent ou dpassent les lignes directrices tablies par les collges rglements de toutes les disciplines, Empowered Kids Ontario (EKO) et le Centre.Conformit rglementaire et lgislative - Garantit que les services spcifiques au programme sont conformes aux dispositions de la Loi sur les services l'enfance et la famille, aux politiques, aux collges de sant rglements et aux procdures du Centre et aux normes d'accrditation pertinentes.Attribue des rfrences de clients urgents ou en crise tout le personnel clinique, tout en effectuant un suivi et une valuation rguliers des donnes sur la charge de travail pour clairer le nivellement de la charge de travail et garantir les objectifs de volume de prestation de services.Dmontre une connaissance des principes d'amlioration continue de la qualit avec d'excellentes comptences en gestion de projetAssure le respect de la documentation de service et des procdures de reportingParticipe l'laboration du plan oprationnel annuel de prestation de services du Centre, ainsi qu'au suivi et la production de rapports sur les progrs tout au long de l'anne.Veiller ce que le dveloppement du programme, la pratique clinique et la philosophie des services cliniques soient conformes la vision, la mission et aux valeurs du Centre.Responsable de remplir les rapports trimestriels et annuels, comme l'exigent les rapports contractuels du ministre.Diriger l'laboration et la mise en uvre de stratgies d'amlioration continue de la qualit (AQC) dans tous les services cliniques, en garantissant le respect des meilleures pratiques et en amliorant les rsultats des soins aux clients. Rseautage communautaire Au sein d'un environnement multipartite, tablit des relations de travail efficaces avec les acteurs communautaires pour assurer une prestation de services intgre/transparente et une planification de la prestation de services.Participe aux comits/groupes de travail assigns au niveau du district, de la rgion et de la province, selon les besoins. Gestion du leadershipCoache, dveloppe et supervise le personnel. Effectue des valuations de performance alignes sur les plans stratgique et oprationnel du personnel dsign.Dmontre une comprhension et un engagement envers la scurit du personnel et des clients et participe toutes les formations requises.Travailler en troite collaboration avec le service des ressources humaines pour faire des recommandations au directeur des services cliniques et au directeur excutif concernant l'embauche et/ou le licenciement du personnel du dpartement.Dmontre une connaissance et une capacit appliquer les lois pertinentes (p. ex. Loi sur les services l'enfance et la famille, droits de la personne, sant et scurit, LPRPS, etc.)Une communication interne et externe continue (c'est--dire crite et verbale) sera une exigence continue pour le poste.Cre et favorise une culture d'quipe positive et inclusive qui s'inspire des valeurs du Centre. Les tches dcrites ci-dessus sont reprsentatives et ne doivent pas tre interprtes comme exhaustives. QUALIFICATIONS :Minimum de 3 ans et plus d'exprience en gestion progressiveMatrise, sant ou sciences humaines ou domaine li la sant prfrExprience avec des communauts loignes et/ou marginalisesSupervision des services en personne et virtuels dans une vaste zone gographique (c'est--dire le nord-est de l'Ontario)Esprit entrepreneurial dans un environnement but non lucratif et/ou lucratifPreuve d'apprentissage continu et de dveloppement professionnelConnaissance et expertise dans les services d'amlioration de la qualitConnaissance dmontre de la mesure et du reporting du rendement, de l'ACQ, de l'analyse des activits et des processus, des soins fonds sur des donnes probantes et des principes et pratiques de leadership fonds sur des donnes probantes.Capacit encadrer, perfectionner et superviser le personnel au sein d'un lieu de travail syndiqu et qui est rglement par leur collge d'exercice agr respectif ;Excellentes comptences en planification et en organisation avec la capacit de travailler de manire indpendante et flexible pour s'adapter aux priorits changeantes.Dbrouillard et indpendant avec la capacit d'apporter du leadership dans un environnement collaboratif ax sur l'quipeConnaissances informat

Job Description

Registered Behaviour Analyst (RBA)
Location: Oakville, ON
Compensation: $35/hr - $2/hr
Type: Full-Time or Part-Time | 6-Month Contract (Potential to Become Permanent)

Expand Your Expertise & Build New Skills in a Supportive Environment

Are you a Registered Behaviour Analyst (RBA) looking to grow your skills and gain experience working with a new population? Whether you're early in your career or an experienced professional seeking variety, this 6-month contract is a fantastic way to broaden your expertise in working with adults —with the flexibility to move on after the contract or transition into a permanent role.

We also offer part-time hours for those looking to supplement their income or complement their current practice.

Why This Opportunity?

• Gain experience working with adults —perfect if you've primarily worked with children and are curious about expanding your skillset.
• Flexible commitment —it's a contract, so you can explore a new population without a long-term commitment.
• Part-time options available —ideal if you're balancing other work or want to supplement your income.
• Potential for a permanent role —if it's a great fit, there's room to stay on long-term.

• Conduct Functional Behaviour Assessments (FBAs) and develop individualized intervention plans.
• Monitor progress, analyze data, and adjust strategies to ensure effective treatment.
• Provide education and consultation to families and caregivers.
• Maintain compliance with ethical and professional standards.

• Registered and in good standing with the College of Psychologists and Behaviour Analysts of Ontario.
• Master's degree in Education, Health, Social or Behavioural Sciences, or a related field.
• Experience with ABA —experience with adults is an asset but not required.
• Strong skills in assessment, treatment planning, and data analysis.
• Reliable vehicle required for occasional travel to other office locations.

• Competitive hourly compensation ($35-$42/hr).
• Opportunities for growth —develop expertise in a new population.
• Supportive team environment and collaborative workplace culture.
• Flexible options —full-time and part-time availability.
• 6-month contract with potential for permanency.