59 Cloud Support jobs in Canada

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

Job Description

Join one of Canada’s fastest-growing companies and be part of something extraordinary – welcome to goeasy ! At goeasy , our people and culture are at the heart of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades such as Waterstone Canada’s Most Admired Corporate Cultures , Canada’s Top Growing Companies , and the TSX30 , highlighting us as one of the top performers on the TSX . We’re also thrilled to be named a Greater Toronto Top Employer and proudly certified as a Great Place to Work®. These honors reflect our commitment to fostering an inclusive, high-performance culture where talent thrives and innovation drives us forward.

As one of Canada’s leading alternative consumer lenders, we’re passionate about helping everyday Canadians create a brighter future. Our vision is to provide a path to a better tomorrow, today. We offer a full range of products, including non-prime leasing, unsecured and secured loans, and point-of-sale financing through easyhome , easyfinancial , and LendCare .

If you're seeking an exciting, high-growth environment where your contributions truly matter, we want to hear from you! Join us, and together, let's create a future of financial empowerment.

Are you a passionate and hands-on Salesforce Developer with expertise in Lightning Components and ideally Financial Services Cloud (FSC) ? Join our innovative team where you’ll be empowered to design, build, and support scalable Salesforce solutions that drive business impact.

What will you be doing?

• Collaborates with business stakeholders to gather and translate requirements into scalable Salesforce solutions.
• Leverages Salesforce Financial Services Cloud (FSC) to configure user-centric solutions tailored to the financial services domain.
• Designs, develops, tests, and deploys high-quality features on the Salesforce platform, with a strong focus on Lightning Web Components (LWC) and Apex.
• Builds and maintains integrations using REST/SOAP APIs, optimizing cross-system functionality.
• Provides Salesforce Admin-level support to the development team and field users.
• Delivers Level 2/Level 3 support for business applications, ensuring timely resolution of issues in line with ticketing milestones and SLA commitments.
• Troubleshoots, resolves, and proactively mitigates technical issues, including performance bottlenecks and platform limitations.
• Participates in the full software development lifecycle (SDLC), collaborating with both onshore and offshore teams.
• Stays current with Salesforce releases and recommends enhancements to maximize platform value.
• Contributes to platform adoption by assisting users and supporting change initiatives.
• Supports Salesforce administrative tasks as needed.

What experience do you have?

• Holds a bachelor’s degree in Computer Science, Engineering, or a related field—or equivalent practical experience.
• Brings over 5 years of experience as a Salesforce Developer, with a strong track record of successful project delivery.
• Demonstrates proven expertise in Salesforce Lightning development.
• Has hands-on experience with Financial Services Cloud (FSC), which is highly preferred.
• Familiar with Salesforce Classic, considered an asset.
• Possesses strong proficiency in Apex, Lightning Web Components (LWC), Visualforce, JavaScript, SOQL, and integration techniques using REST and SOAP APIs.
• Understands Salesforce architecture, design principles, and development best practices.
• Communicates effectively and collaborates well with cross-functional teams, supported by excellent documentation skills.
• Adapts quickly to change and consistently drives continuous improvement.
• Experience with DevOps tools and methodologies is a plus.
• Holds Salesforce certifications such as Platform Developer I/II or FSC Accredited Professional, which are considered strong advantages.

We offer a Flexible Work Program that provides you the ability to work three days onsite per week , from our Mississauga office.

Internal Applicants: please apply through the link and provide written endorsement from your current manager.

Why should you work for goeasy?

In keeping with our mission to create better tomorrows for our employees, each year goeasy commits to continuously enhancing its total rewards. Here are some of the perks we offer…

Financial Benefits:

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Annual bonus that rewards your hard work and dedication.
• Employee discounts on furniture, electronics, and appliances.
• MAT & PAT leave top-up.
• Expand your financial knowledge through engaging Financial Literacy Learning opportunities.

Health and Lifestyle:

• Enjoy company-paid volunteer days to give back to the community.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a flexible modular benefits package.
• Stay fit and energized with exclusive access to our on-site private gym at our head office.

Employee Perks:

• Fuel your growth with the Tuition Assistance Program.
• Double the impact of your generosity with Company Matched Charitable Donations.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Enjoy a state-of-the-art office space with perks like a games room, a healthy snack program, a fitness studio, free gated parking, and more!

Diversity, Inclusion, and Equal Opportunity Employment:
At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. This means that we are committed to cultivating and preserving a work culture where we celebrate who we are, where everyone feels seen and heard and where every employee can fulfill their potential. As an equal opportunity employer, we are committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with all legislative requirements throughout Canada. Please let us know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:
All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire. We thank all interested applicants, however we will only be contacting those for interview who possess the skills and qualifications outlined above.

English

• or equivalent experience

Work must be completed at the physical location. There is no option to work remotely.

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.

You Have:

• Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
• Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
• Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
• Solid track record of troubleshooting and resolving complex technical issues

Bonus points if you have:

• Experience with Exchange Administration (or any other email collaboration platform)
• Experience using PowerShell for automation, implementation, and data extraction
• Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
• Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
• Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
• Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis

Perks:

• Competitive Salary!
• Health and dental benefits
• Plenty of vacation time
• Opportunity for career progression
• Completely remote work!

If this role sounds like something you might be interested in, please click apply!

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support

• Ensure users can effectively perform their roles using the IT tools provided.
• Deliver support with a friendly, respectful, and solution-oriented attitude.
• Actively follow up on open cases to ensure resolution.
• Provide basic training on XTL systems and software (e.g., email, phones).

• Maintain user credentials and profiles within XTL systems.
• Enforce IT security protocols and compliance standards.

• Continuously seek improvements in IT processes and service delivery.
• Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
• Proactively identify and resolve technical issues, escalating when necessary.
• Monitor system backups and perform data recovery as needed.
• Deploy IT equipment and software to end users.
• Document solutions and contribute to the IT knowledge base.
• Maintain a clean and organized IT environment.

• Microsoft Active Directory
• Microsoft 365
• Microsoft Windows Server
• VMware
• Windows 10/11 and macOS
• iPhone and Android mobile device support
• Microsoft SQL Server
• VoIP systems

• Strong customer service mindset with a focus on user satisfaction.
• Positive, respectful, and team-oriented attitude.
• Proactive and resourceful problem solver.
• Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.

For more information, please contact Purnima at ext. 9054

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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