5 Collection Agent jobs in Canada

Founded in 2001, Fed Finance specializes in temporary and permanent recruitment for accounting and finance professions. Our consultants are all experts and speak your language. We are committed to supporting you throughout your job search and at every stage of your career.
.

Hello, I am Clémence, Recruitment and Business Development Advisor at Fed Finance, a recruitment agency specializing in finance and accounting. I work on two types of recruitment: temporary and permanent positions in the Greater Montreal area.
Our team of finance experts speaks your language and understands your world. We cover finance, accounting, and payroll positions

I am looking for an collection agent for my client located in Laval with parking. This is a permanent 40-hour contract.
Job summary
The main responsibility of the collections agent will be to follow up on overdue accounts receivable by phone and email, while ensuring that all communications are traceable. He or she will also be responsible for reconciling accounts, releasing orders, and processing credit card payments.
Main responsibilities
Record credit card deposits in the accounting system.
Maintain customer accounts and associated files in accordance with company practices and regulatory requirements.
Issue and send monthly account statements within the specified time frame.
Contact customers by phone and email to collect overdue payments.
Negotiate payment plans in accordance with company policies.
Accurately document exchanges and payment agreements.
Follow up on payment commitments and issue reminders as necessary.
Recommend accounts for referral to legal collection procedures if necessary.
Perform any other tasks requested by the accounts payable/receivable supervisor or management.

Education and experience
High school diploma or equivalent.
Minimum of two years of relevant experience in collections or a related field, or an equivalent combination of education and professional experience.
Required skills
Proficiency in accounts receivable management software.
Intermediate to advanced skills in Microsoft Office, particularly Excel.
Excellent communication skills, both oral and written.
Ability to identify problems, collect data, establish facts, and propose concrete solutions.
Bilingualism required in French and English, required to communicate with customers outside Quebec.
Core Values
Teamwork: Contributes positively to group dynamics and prioritizes collective success.
Ethics: Respects individuals, keeps commitments, acts with integrity, and inspires confidence.
Professionalism: Interacts with tact and professionalism.
Critical thinking: Identifies problems and proposes relevant solutions.
Professional courage: Has the courage to raise potential issues with management.
Work environment
Dynamic and fast-paced environment requiring a high degree of adaptability.
Simultaneous management of multiple tasks with deadlines to meet.

Job Description

Salary:

Company Description

Leader in specialized and alternative financing, Iceberg Finance has experienced exceptional growth over the past few years. Finalist in 2022 and 2023 as a top lender according to the Canadian Lender Association (CLA), Iceberg Finance's ambition is to be among the top 3 alternative and specialized lenders in Canada by 2026.

Whats The Job

The collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and/orweekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous, and persuasive telephone collection calls and follow up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to the manager.
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are you interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Bilingual FR/EN
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits, including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!

Job Description

Salary:

JOB OPPORTUNITY - COLLECTIONS

Fluency In French Is Required

• Job type Permanent, full time
• Location Hybrid (Vancouver)
• Working hoursstandard business hours PST

Company Description

iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.

Whats The Job

The Bilingual Collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to Manager
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are You Interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!

Job Description

Salary:

JOB OPPORTUNITYCOLLECTIONS

Fluency In French is required.

• Job typePermanent, full-time
  
• Working hoursstandard business hours PST

Company Description

iFinance Canada is a leading Canadian consumer finance company that offers flexible financial solutions tailored to the unique needs of our clientele. Our mission is to empower individuals with accessible financing options, supported by a dedicated team of knowledgeable professionals. We foster an environment of growth, support, and a customer-focused approach.

Whats The Job

The bilingual collection and recovery agent is responsible for collecting delinquent accounts and coordinating asset seizures when necessary. They handle incoming and outgoing customer inquiries, ensuring high-quality service. This role requires effective case management, prioritization, and maintaining accurate data for contracts. Additionally, the representative will manage administrative paperwork related to customer contracts efficiently.

What Will Your Mission Be?

• Review accounts on a regular basis (daily and/orweekly) to keep delinquency and repossession to a minimum and manage repossession in an effective manner
• Conduct prompt, courteous, and persuasive telephone collection calls and follow up on past due accounts.
• Negotiate mutually acceptable remedy to the customers delinquent account
• Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
• Escalate problematic accounts to the manager.
• Verify and update customer information and keeping customer records updated in the collection system
• Accurately documenting all telephone calls as appropriate in the collection system
• Skip tracing files when unable to reach or contact our customers using available information
• Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
  
• Prepare and recommend payment amendments and coordinating the relative reporting
• Issue appropriate notices
  
• Assist with the preparation of payables associated with seizure activity

Are you interested in this challenge? This position is for you if:

You have an interest in participating in the companys activities;
You are a thorough, rigorous, organized, and discerning person;
You have experience in customer service;
You are comfortable with computer software;
You have a collaborative spirit and enjoy teamwork.

Qualifications:

• Proven experience as a collection agent.
• Knowledge of relevant legal requirements.
• Excellent communication and interpersonal skills.
• Ability to negotiate and persuade.
• Ability to be polite and compassionate without losing confidence.
• Professional knowledge of MS Office and databases.
• Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments.
• Exceptional attention to detail and accuracy.
• Strong work ethic and positive team attitude.
  
• Ability to work well independently and within a team.

Competencies:

Strong communication skills.
Organizational and problem-solving skills.
Great attention to detail.
Ability to work independently and as a team

What Awaits You?

Full-time position
Hybrid work model (3 days in office)
Superior benefits, including extended healthcare
RRSP program with company match

Do you want a stimulating work environment where you will be challenged to excel? This is exactly what Iceberg Finance has to offer! Send us your resume!