92 Computer Support jobs in Canada

Help Desk Analyst

Calgary, Alberta Targeted Talent

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We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

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Help Desk Analyst

Vancouver, British Columbia Targeted Talent

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Job Description

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

  • Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
  • Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
  • Supporting MS Office 365
  • Supporting Microsoft Teams environments
  • Supporting Virtual Desktops (VMware)
  • Supporting Adobe Acrobat DC
  • Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
  • Maintaining hardware inventory, asset database and systems documentation
  • Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
  • Re-installing/imaging desktops and laptops as needed
  • Installing, configuring, desktop and network printers
  • Assisting with security-related updates or patches
  • Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
  • Performing other duties as assigned

Requirements:

  • Diploma in Computer Science/Engineering or equivalent experience.
  • 1 to 3 years of experience in a technical support or IT customer service environment.
  • Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
  • CompTIA certified candidates will be given preference
  • Detailed oriented, superior problem solving and troubleshooting ability
  • Commitment to customer satisfaction through planning follow-up
  • Excellent communication and customer service skills
  • A proven track record of working with users at various ability levels
  • The ability to use good judgment and multi-task within an ever-changing environment
  • Experience in a 24×7 environment delivering high availability or mission-critical applications
  • A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

  • Competitive salary
  • Paid vacation
  • Health and dental benefits
  • Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

This advertiser has chosen not to accept applicants from your region.

Ecommerce Operations Help Desk

Montréal, Quebec FortNine

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Hello! We’re FortNine. We help Canadian riders access the knowledge and gear they need so that they can spend less time worrying over logistics, and more time on their wheels. If you’re looking to join a team dedicated to top-notch quality service, promoting staff development, and establishing itself as an industry-dominant leader in the e-commerce space, then we’d love to hear from you!

At FortNine, Operations is in our DNA; we're experts in the space, and we thrive within it! If you are passionate about providing an elite level of service to both customers and your peers, are a problem solver able to combine scrappy start-up execution (as a philosophy; we've been around for almost 20 years!) with a high standard for excellence, and thrive in a fast-paced tech-enabled environment, then FortNine is for you!

Key Responsibilities:

  • Order Management: Place orders with vendors within specified timeframes, ensuring timely fulfillment and smooth processing.
  • Issue Resolution: Proactively follow up with vendors and couriers to address and resolve any order-related issues, ensuring a seamless customer experience.
  • Order Verification & Risk Analysis: Helping in conducting thorough fraud and risk assessments on orders and resolving any payment-related concerns efficiently.
  • Communication: Maintain strong communication with customers, vendors, couriers, and banks as needed to support daily operations. A friendly and professional attitude is key—we’re a people-first team!
  • Operational Support: Assist the customer service and operations teams by providing timely updates and responses on related tasks. 
     

Job Requirements:

  • This position is a full-time on-site position. Candidates must be located in Montreal, QC.
  • English & French: Excellent communication skills, both written and verbal.
  • Strong Microsoft Excel knowledge. Understanding SQL queries an asset.
  • Excellent web research and navigation skills.
  • Ability to contribute to a team while also working independently. We don’t believe in micro-managing.
  • Ability to work in a fast-paced environment and multitask during a peak seasonal surge, and remain productive during the subsequent off-season.
  • Powersports knowledge is not necessary, but is an asset (automotive, motorcycle, off-road, snowmobile, MTB, marine, and ATV).
--- Version Francaise ---
 

Bonjour ! Nous sommes FortNine. Nous aidons les motocyclistes canadiens à accéder aux connaissances et à l’équipement dont ils ont besoin afin qu’ils puissent passer moins de temps à se soucier de la logistique et plus de temps sur leurs roues. Si vous souhaitez rejoindre une équipe dévouée à un service d’excellence, favorisant le développement du personnel et cherchant à s’établir comme leader dominant dans le domaine du commerce électronique, alors nous serions ravis d’avoir de vos nouvelles !

Chez FortNine, les opérations font partie intégrante de notre ADN : nous sommes experts dans le domaine et nous excellons dans ce que nous faisons ! Si vous êtes passionné par la fourniture d’un niveau de service d’élite aussi bien aux clients qu’à vos collègues, si vous êtes un résolveur de problèmes capable de combiner l’approche dynamique d’une start-up (comme philosophie, nous existons depuis près de 20 ans !) avec des standards élevés d’excellence, et si vous aimez évoluer dans un environnement technologique rapide, FortNine est fait pour vous !

Responsabilités principales :

● Gestion des commandes : Passer des commandes auprès des fournisseurs dans les délais spécifiés, en assurant une exécution rapide et un traitement fluide.

● Résolution des problèmes : Assurer un suivi proactif auprès des fournisseurs et des transporteurs afin de résoudre tout problème lié aux commandes, garantissant ainsi une expérience client optimale.

● Vérification des commandes et analyse des risques : Participer à des évaluations approfondies des risques et des fraudes liés aux commandes, et résoudre efficacement tout problème relatif aux paiements.

● Communication : Maintenir une communication efficace avec les clients, fournisseurs, transporteurs et banques afin de soutenir les opérations quotidiennes. Une attitude amicale et professionnelle est essentielle – nous sommes une équipe orientée vers les personnes !

● Soutien opérationnel : Assister les équipes du service à la clientèle et des opérations en fournissant rapidement des mises à jour et des réponses sur les tâches associées.

 

Exigences du poste :

● Ce poste est à temps plein, en présentiel. Les candidats doivent être situés à Montréal, QC.
● Anglais et français : Excellentes compétences en communication orale et écrite.
● Solide connaissance de Microsoft Excel. La maîtrise des requêtes SQL constitue un atout.
● Excellentes compétences en recherche et navigation sur le web.
● Capacité à contribuer à une équipe tout en travaillant de manière autonome. Nous croyons à l'autonomie de chacun.
● Capacité à travailler dans un environnement dynamique, gérer plusieurs tâches simultanément durant les périodes de pointe saisonnière, et demeurer productif lors des périodes creuses.
● La connaissance des sports motorisés n’est pas obligatoire, mais constitue un atout (automobile, moto, tout-terrain, motoneige, VTT, marine).

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IT Help Desk Analyst

Harrow, Ontario EnerQuest Technologies Solutions Inc

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Job Description

At EnerQuest we are committed to providing exceptional customer service and ensuring the successful function of our IT environment. We are seeking a qualified IT help desk technician to assist our customers in resolving questions and problems concerning computer systems, hardware, networking, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.

This position works Day Shift: 7:00 AM-3:30 PM

Primary Responsibilities:
• Respond to client inquiries via email, through online chats, over the phone, or in person.
• Provide technical support to users by identifying, troubleshooting, and resolving issues with client system hardware and software.
• Help to implement and maintain ConnectWise Manage and control solutions.
• Troubleshoot and resolve issues related to network connectivity.
• Coordinate with cabling/security companies for scheduling and installation of structured cabling, IDF, security cameras, and related hardware.
• Work closely with Cybersecurity team to maintain and rollout tools.
• Help in the preparation of new devices and reimage of existing devices (approximately 2 or fewer new devices per week).
• Maintain updated inventory of devices.
• Provide answers to clients by identifying problems, researching answers, and guiding clients through corrective steps.
• Improve client reference materials by writing and maintaining documentation.
• Participate in development of client training programs by identifying learning issues and recommending instructional language.
• Accommodate client disabilities by recommending devices and techniques.
• Improve system performance by identifying problems and recommending changes.
• Update job knowledge by participating in educational opportunities and maintaining personal networks.
• Follow up with customers to ensure satisfactory service.


Professional Requirements:
• Excellent problem-solving skills, phone skills, and customer service skills
• Familiarity with Microsoft 365 user/group/email/license administration
• Knowledge of and familiarity with basic networking protocols, hardware, and ability to troubleshoot and resolve network issues.
• Excellent verbal and written communication
• Exceptional proficiency with Microsoft Windows operating systems
• Quality focus
• PC proficiency
• System administration

Education, Experience, and Licensing Requirements:
• High school diploma, GED, or equivalent
• Familiarity with MS Windows, Office, and Microsoft 365
• Familiarity with ERP systems is a plus.
• Network related certification is a plus.
• Prior information technology or systems administration experience preferred.

Location & Benefits:
• Location is in Harrow, Ontario office with possibilities of travel to train or help other peers, but less than 10% of the time.
• PTO, Life insurance
• Health insurance for individual and family

This is a full-time position with hours dictated by business needs. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Only qualified candidates will be contacted for an interview.

Note: (All internal candidates must have been in current position for 6 months prior to applying for any new position and if selected, will have to stay in the role for 6 months)

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Help Desk, Level 1

Ottawa, Ontario The Taggart Group of Companies

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Job Description

Salary:

Job Title: Help Desk, Level 1

Reports to:IT Manager

Location: 2515 St Laurent Blvd, Ottawa and 3187Albion Road South, Ottawa


About Us

At Taggart, we're more than a company. We are a proud, family-owned business with deep roots in Eastern Ontario.
We're leaders in building communities, from infrastructure and commercial spaces to residential homes.
Our long-standing stability and continued growth create a variety of opportunities for those looking to get hands-on experience and build a lasting career.


The Taggart Group of Companies is a full-service construction organization consisting of five major operating companies. Taggart Group delivers expert leadership in real estate development, planning, design, finance, construction, and management.


Our wide breadth of expertise and scope of work allows us to offer a variety of opportunities for those looking to get hands-on experience and build a lasting career.


At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.


Building integrity, quality, and community together.


About this Role:

The Information Technology (IT) Support Coordinator is responsible for maintaining Taggart Group of Companies hardware and operating systems. This entry-level role will act as a technical support for the implementation and support of various systems and networks. The IT Support Coordinator is responsible for providing technical assistance to all employees.


Key Responsibilities:

  • Provide technical guidance, basic training, and support for incoming queries and issues from employees related to computer systems, software, hardware, telecommunication systems, user and email accounts, as per ticketing system and procedures.
  • Support will take place remotely, by phone and in person to all office locations and sites.
  • Perform IT service, administration, installation and deployment requests for desktops, laptops, and mobile devices.
  • Troubleshoot and resolve any hardware, connection, printer, photocopier, and software issues.
  • Work on various IT projects with a variety of departments and deadlines.
  • Assist in PC configuration, ensuring documentation is completed in a timely and accurate manner.
  • Participate in onboarding and offboarding of employees, including set up and deactivation of accounts and providing training.
  • Regularly visit various sites to provide installation, support and training as required.
  • Provide on-call services for periods of one week every three or four weeks.


Education and Experience Requirements:

  • Post-secondary education in a relevant field is required.
  • One year of practical experience in a relevant role would be considered an asset.
  • Experience in a customer service/client facing role would be considered an asset.
  • Demonstrated excellent communication skills in English, both verbal and written.
  • Must have a valid drivers license and vehicle and ability to travel throughout the city and as far as sites in Kingston, Ontario.


Physical/Sensory Effort/Work Environment:

  • Busy, and at times, a loud work environment.
  • Requirement to move assets, furniture and inventory of up to 25-50lbs.
  • Providing service to several people or departments, working under manysimultaneous deadlines, working for a group of companies.
  • Working indoors in offices and site trailers, and outdoors at construction sites in all Seasons.
  • Perform overtime as required to meet the needs of the business requirements.


Accommodation Requests

The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.


In accordance with Accessibility for Ontarians with a Disabilities Act, were committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email your request.


Thank You for Considering Taggart Group of Companies

Thank you for your interest in joining Taggart Group of Companies. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Taggart Group of Companies and are not eligible for compensation.

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IT Help Desk - French Bilingual

Calgary, Alberta Computer Upgrading Specialists

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Job Description

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

  • Tier 1-2 technical support for end users
  • Resolve issues for clients via phone, or electronically
  • Use Service Now to track and resolve client issues

Qualifications:

  • Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
  • Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
  • Excellent English communication skills and experience working on a team or project
  • Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
  • 2+ years industry experience is considered an asset
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

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IT Help Desk - French Bilingual

Edmonton, Alberta Computer Upgrading Specialists

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Job Description

We are seeking a French-English Bilingual Help Desk Tech to join our team! You will resolve computer-related issues for your clients.

Responsibilities:

  • Tier 1-2 technical support for end users
  • Resolve issues for clients via phone, or electronically
  • Use Service Now to track and resolve client issues

Qualifications:

  • Graduates of Post-secondary IT programs from SAIT, NAIT or similar, including fast-track programs involving computer system technology, networking, technical service and deskside support
  • Certifications are definite assets: A+, Networking, Windows 10, Windows 11, Office 365, Active Directory, etc.
  • Excellent English communication skills and experience working on a team or project
  • Excellent French Bilingual written and verbal communication skills and able to speak French fluently in a professional environment
  • 2+ years industry experience is considered an asset
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

Company Description

Computer Upgrading Specialists Ltd. provides technicians for full-time, contract positions with multi-national IT companies. Our IT clients include Compugen, Insight, Softchoice, CompuCom and others. Our technicians typically work on site at Suncor, Cenovus, Alberta Government and other Fortune 500 companies.

Positions typically involve 2 weeks to 6 month term contract with Computer Upgrading Specialists, sometimes converted into full-time permanent with our client at the conclusion of the term. Computer Upgrading Specialists Ltd. have promoted nearly 830 of our technicians to full-time permanent positions without clients over the past 30 years.

Positions typically involve system configuration, deployment, troubleshooting, deskside and network support; and hardware servicing on large scale deployment projects in the province of Alberta.

Technicians work in a challenging team environment with excellent guidance and training provided. You will gain great support experience as well as make many career contacts.

This advertiser has chosen not to accept applicants from your region.
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IT Help Desk Technician - Level 2

Calgary, Alberta VC3

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Description

The IT Help Desk Technician - Level 2 is primarily responsible for providing mid level technical assistance and support to CompuVision clients. Specializing in supporting our client’s line of business (LOB) applications, this role is also responsible for ensuring high uptime and stability related to computer systems, Microsoft (particularly Office365) software, and documenting new/updating changed information in our knowledgebase.

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

An additional duty in this role is to serve as an escalation point for our Remote Services Team who require higher level technical expertise in running diagnostic programs, isolating problems, and determining and implementing solutions within a moderate scope of support, as well as mentoring and assisting junior technicians.

CompuVision Toolkit Requirements
To be successful at CompuVision, we recommend you pack in your toolkit:

  • Wit and sense of humour
  • Desire to constantly grow and learn
  • Willingness to ask questions and accept that you don't know it all
  • Commitment to the success of our team and our clients
  • Courage to be innovative and openness to share new ideas
  • Willingness to listen (keep your eyes and ears open!)
  • Glass half full focus and mindset
  • Urge to acknowledge and recognize the contributions of others
  • (Optional) Meme-sharing capabilities


Who we are

CompuVision is an IT management and consulting company that leverages technological innovations for small, medium and large businesses, now and in the future.

At CompuVision, creativity is more than just encouraged – it is rewarded and facilitated with the tools you need to think bigger and build better. We are a team of collaborators, innovators, and strategists looking for people who can grow with us.

Culture is an integral part of working at CompuVision. Our company DNA represents the most important values, the ones we live by. We strive to Be Curious about technology and new ideas, Go Beyond for our clients and Serve As One with our teammates. All our colleagues understand the importance of our Noble Promise: “Building Growth Minded People ”. The Noble Promise is about developing curiosity in others, rather than exhibiting it ourselves. Building Growth Minded people requires an inherent sense of curiosity, a drive to continuously improve and a commitment to learning by all parties.

The “CompuVision Way” is our set of people, process and technology, that produce a predictable result for our customers. You must be aware of, and maintain this standard, understanding that it is a living guide; Always updating and always changing based on influence from our team and the needs of our clients.




Key Responsibilities
  • Understand and follow “The CompuVision Way”. This is our set of standards and processes that produce a predictable result for the customer. You must be aware of and maintain our standards.
  • Receive & respond to escalated service requests, incidents and change requests in a timely manner
  • Be familiar with Microsoft Office standalone and Office 365, and the differences between them.
  • Demonstrate technical troubleshooting skills commensurate with 1-3 years of experience in a service or help desk or environment.
  • Train and educate CompuVision clients on technical standards
  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
  • Mentor and assist Tier 1 and Tier 2 Peers.
  • Provide coverage for Field Technician by attending to site visits at client offices when required; have access to a vehicle and maintain business class insurance.

Skills Knowledge and Expertise

What you already have

  • Microsoft MCSE, MCSA, or MCTIP (in progress or completed)
  • At least 2 years relevant IT experience fully supporting and building SMB environments.
  • At least 3 years’ experience managing & working with the following technologies:
  • At least 2 years’ experience with virtualization technologies
  • Post-secondary training in Network Administration or Computer Systems Administration, or at least 2 years’ experience with a Managed Services Provider (MSP) in a tier 2 technical capacity.
    • Windows Server
    • Exchange
    • Active Directory
    • GPOs
    • Routing and Switching
    • Firewalls
    • VPNs
    • Virus and Security
    • TCP/IP
    • DHCP
    • DNS
    • Hyper-V
    • VMWare

Benefits

Why you should join:

  1. You are disruptive and innovative: Our team members are constantly growing and encouraged to be innovative. We constantly challenge the status-quo and are seeking new and better ways to do things. #BeCurious
  2. You have a growth mindset and are looking for a long-term home: This isn't just a job, it is a career. We want you to grow with us so we provide mentorship, job shadow and leadership development programs. And you never know, opportunities may exist in the future that don't exist today! #NoblePromise #GrowthMindset
  3. You are a fanatic about customer service: We understand that our services are a critical component of our client's success and constantly strive to ensure they have the best experience possible. #GoBeyond
  4. You thrive as part of a team: We are a team of smart, talented & motivated individuals who understand the importance of supporting each other. #ServeAsOne
  5. You are seeking a fun, culture and values driven organization: Values aren't just the names of our break-out rooms, we actually live them and expect you to also. Our sense of humour helps get us through the challenges that IT can sometimes bring. #CompuVisionDNA

Why you shouldn't:

  1. You don't like responsibility and accountability. We're extremely excited about everything that we have going on and we cannot accomplish it all without everyone playing their part.
  2. You prefer a status-quo, slow paced environment. We are fast-paced and change often so you need to adapt and pivot with us.
  3. You prefer to work individually. We Serve as One because together we are greater than the sum of our individuals, and teamwork is essential to our success.

Our corporate culture is built around the idea that people are happier, do better and work better when they are given the opportunity to carve their own path. By building our culture around trust and autonomy, we have created a respectful, mutually beneficial environment that supports free-thought and innovation. Also, we’re pretty darn fun too if we do say so ourselves. If you are interested in joining and contributing to our team of technology slayers – we would love to hear from you!

*We appreciate all applications; however, only those candidates selected for an interview will be contacted*

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IT Help Desk Technician - Level 1

Toronto, Ontario VC3

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Job Description

Job Description

Description

Are you passionate about IT? Do you enjoy working in a customer service setting? Do you excel in a fast-paced and dynamic work environment?

Culture is an integral part of working at CompuVision. Our company values represent the most important values, the ones we live by:  Passionately Curious We challenge the status quo, seek continual improvement and are constantly learning.

Go Beyond, We show that we care through positively impacting others through our actions, properly communicating expectations and executing them consistently

Own It, We have courage to do what’s right, resolve to take responsibility, and grit to cross the finish line.

Serve as One, Together we are greater than the sum of our individuals, and teamwork is essential to success.

Our Noble Promise - “Developing Growth Minded People ” - Is the driving force behind our values and why we do what we do.

Working remotely, the IT Help Desk Technician l is responsible for providing technical assistance and support to CompuVision clients related to computer systems, hardware, or software. They are also responsible to respond to client inquiries, running diagnostic programs, isolating problems, and determining and implementing solutions with a defined scope of support.


Key Responsibilities
  • Provide end user support to inbound phone requests from CVS clients.
  • Triage inbound service requests from CVS clients and determine the appropriate course of action to resolve the issue.
  • Use the “Issue identification” model to identify problems with client computers.
  • Install, modify and repair computer hardware & software.
  • Run diagnostic programs to resolve computer problems.
  • Tier 1 server & Network device management. (Connectivity issues & New user setup)
  • Resolve technical problems with WAN & LAN issues
  • Follow-up with clients to assure issue resolution
  • Escalate out of scope issues to ROC II team.
  • Train and educate CompuVision clients on technical standards.

Additional Responsibilities:

  • Maintain accurate and up to date documentation through the change management process.
  • Maintain accurate and real time up to date timesheets.
  • Attend monthly training & team meetings as required.
  • Participate in the on-call rotation (1 week every 3-4 months

Skills Knowledge and Expertise

Education Requirements, Skills, and Knowledge

  • At least 1-year practical experience in a technical support position or recent technical education experience in a post-secondary environment.
  • At least 1-year demonstrated experience managing & working with the following technologies:
    • Windows 7, 8, & 10
    • Microsoft Office Suite (2010 & Newer)
      • Windows Server 2008 R2, 2012 R2, 2016
  • Active Directory
  • DHCP
  • DNS
  • Terminal Services
  • Microsoft Exchange 2007, 2010, 2013
  • Office 365

Thank you for your interest in CompuVision. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.
 

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