113 Desktop Support jobs in Canada

Key Responsibilities:

· Provide second-level technical support for desktop/laptop hardware, software, and peripheral

issues.

· Diagnose and resolve advanced technical issues escalated from the L1 support team.

· Install, configure, and maintain operating systems, software applications, and system updates.

· Perform root cause analysis to identify recurring technical problems and develop solutions.

· Excellent in troubleshooting break/fix issues of windows and mac computers

· Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN.

· Collaborate with IT team members on projects, upgrades, and implementations.

· Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

· Provide remote support and troubleshooting for users working from home or in the field.

· Train and mentor junior support technicians as needed.

· Ensure compliance with IT policies, security protocols, and best practices.

· Perform routine maintenance and inspections to ensure optimal performance of equipment

· Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications:

· Associate or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence!

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence!

WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT CANADA!

Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.

• Client in 190+ countries
• 6000+ Engineers
• 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

Start your journey with Excis and grow with us!

What You’ll Do:

• Provide onsite and remote support for Windows and Apple devices, handling IMAC tasks and troubleshooting across multiple platforms, including support for executive/VIP users.
• Manage hardware refreshes, warranty repairs, printer and AV system setup, inventory control, asset tagging, and maintain asset management with regular reporting.
• Coordinate equipment shipments, returns, vendor repairs, and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.

What You Need:

• 4–5 years IT support experience with Windows 10, macOS, Microsoft Office, and Windows OS deployment; strong networking basics.
• Experience supporting printers, AV systems, executive users, asset management, and reporting tools.
• Excellent customer service, communication, organization, multitasking, and documentation skills.
• Ability to lift 50 lbs; valid driver’s license and personal vehicle required.
• Preferred: Experience in automotive manufacturing, MCP and/or A+ certifications, and background in help desk or call center environments.

Why Join Us?:

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career? Apply now to join Excis in Canada and be at the forefront of IT support excellence!

Job Description

Salary:

Company Overview

Jesta I.S. is a leading supplier of ERP software for the apparel, footwear, and softgoods industries. Our global client base includes many recognizable brands and continues to grow. Were looking for a Senior Desktop Support Analyst to join our Customer Support team in Montreal.

Position Summary

The Senior Desktop Support Analyst provides advanced, handson and remote technical support for Windows desktops, laptops, printers, WiFi, and Office365 applications to approximately 130 internal users. This role also manages ActiveDirectory account administration, IT asset inventory, onboarding/offboarding processes, and reservation systems for meeting rooms and workstations.

Responsibilities

• Provide handson and remote support for Windows laptops, desktops, printers, WiFi, and the Office365 suite.
• Respond to support tickets, walkups, and phonebased requests, ensuring timely first response and resolution.
• Perform ActiveDirectory account administration for user onboarding, offboarding, and role changes.
• Maintain hardware and software inventories; manage IT assets and licensing.
• Coordinate shipment of IT equipment to remote employees.
• Assist with reservation systems for meeting rooms and workstations (e.g., Outlook).
• Accurately log, categorize, and document all support requests in the ticketing system per ITIL standards.
• Escalate complex or unresolved issues to senior technical teams, tracking until completion.

• Provision user accounts and assign licenses in systems such as Microsoft 365 and other enterprise tools.

• Stage and configure hardware for new employees; coordinate retrieval and secure wiping of devices during offboarding.

• Assist in tracking and managing physical assets throughout their lifecycle (procurement, assignment, recovery, and decommissioning).

Qualifications

• Bachelors degree in Computer Science, Information Technology, or a related discipline, or equivalent combination of education and experience.
• 35 years of handson desktop/enduser support experience.
• Strong expertise in Microsoft Windows OS, Office365, ActiveDirectory, printers, WiFi, and common peripherals.
• Proven experience with ITSM/ticketing tools (e.g., Zendesk, ServiceNow, Jira Service Desk).
• Familiarity with asset and license management processes.
  

• Technical Proficiency: Expert in Windows OS, Office365, ActiveDirectory, hardware troubleshooting, and basic networking.
• Customer Focus: Demonstrates patience, empathy, and clear communication at all user levels.
• Organization & FollowUp: Manages workloads effectively; tracks all issues to completion and keeps stakeholders informed.
• Initiative: Proactively identifies and addresses common support pain points; recommends process improvements.
• Adaptability: Quickly adjusts to new technologies, processes, or priorities as business needs evolve.
• Excellent customer service and communication skills.
• Strong attention to detail and problem-solving abilities.

Additional Information

• Work mode:5 days Onsite in office with periodic support to remote employees.
• Occasional lifting and movement of IT equipment; participation in oncall rotation for critical support.

We thank all applicants for their interest; only those shortlisted will be contacted.

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Prsentation de lentreprise
Jesta I.S. est un fournisseur de premier plan de logiciels ERP pour les industries de lhabillement, de la chaussure et des biens de consommation. Notre clientle mondiale comprend de nombreuses marques reconnues et ne cesse de crotre. Nous recherchons une Analyste en support informatique senior pour rejoindre notre quipe de support client Montral.

Rsum du poste

Lela Analyste en support informatique senior assure un support technique avanc, pratique et distance pour environ 130 utilisateurrices internes sur Windows (postes fixes et portables), imprimantes, WiFi et applications Office365. Ilelle gre galement ladministration des comptes ActiveDirectory, linventaire des actifs IT, les processus dintgration et de dpart des employes, ainsi que les systmes de rservation de salles de runion et de postes de travail.

Responsabilits

• Assurer le support pratique et distance pour Windows (PC et portables), imprimantes, WiFi et suite Office365.
• Traiter les tickets, les demandes sur place et les appels tlphoniques, en garantissant une premire rponse et une rsolution rapides.
• Effectuer ladministration des comptes ActiveDirectory pour lintgration, le dpart et les changements de rle des utilisateurrices.
• Maintenir les inventaires matriels et logiciels; grer les actifs IT et les licences.
• Coordonner lexpdition du matriel IT aux employes distance.
• Grer les systmes de rservation de salles de runion et de postes (ex. Outlook).
• Enregistrer, catgoriser et documenter avec prcision toutes les demandes de support dans le systme de ticketing selon les normes ITIL.
• Escalader les problmes complexes ou non rsolus aux quipes techniques seniors et suivre leur rsolution.
• Provisionner les comptes utilisateurrices et attribuer les licences dans Microsoft365 et autres outils dentreprise.
• Prparer et configurer le matriel pour les nouvelles employes; organiser la rcupration et leffacement scuris des appareils lors des dparts.
• Participer au suivi et la gestion des actifs physiques tout au long de leur cycle de vie (achat, attribution, rcupration, mise hors service).

Qualifications

• Baccalaurat en Informatique, Technologies de lInformation ou discipline connexe, ou combinaison quivalente de formation et dexprience.
• 35 ans dexprience pratique en support de postes de travail/utilisateurrice finale.
• Excellente matrise de Windows, Office365, ActiveDirectory, imprimantes, WiFi et priphriques courants.
• Exprience prouve avec des outils ITSM/ticketing (Zendesk, ServiceNow, Jira Service Desk, etc.).
• Connaissance des processus de gestion des actifs et des licences.
• Comptences techniques: expertise Windows, Office365, ActiveDirectory, dpannage matriel et notions de rseau.
• Orientation client : patience, empathie et communication claire tous les niveaux.
• Sens de lorganisation et suivi rigoureux : gestion efficace des charges de travail et communication rgulire auprs des parties prenantes.
• Esprit dinitiative : identification proactive des points de friction et propositions damlioration.
• Adaptabilit : capacit sapproprier rapidement nouvelles technologies, processus et priorits.
• Excellentes qualits de service client et de communication.
• Grande attention aux dtails et solides aptitudes en rsolution de problmes.

Informations complmentaires

• Mode de travail: 5jours par semaine sur site Montral, avec support ponctuel aux employes distance.
• Manipulation occasionnelle de matriel IT; participation la rotation dastreinte pour le support critique.

Nous remercions toutes les candidates pour leur intrt; seules les personnes prslectionnes seront contactes.

We are seeking a talented Remote Help Desk Analyst to join our IT Support team. As a Remote Help Desk Analyst, you will be responsible for providing technical support and troubleshooting assistance to our remote employees. You will play a key role in ensuring that our employees have the necessary resources to perform their jobs effectively.

• Provide remote technical support to employees via phone, email, and chat
• Troubleshoot hardware and software issues
• Install and configure software applications
• Document support tickets and resolutions
• Collaborate with other IT team members to resolve complex issues

• 1+ years of experience in a help desk or technical support role
• Strong knowledge of Windows and Mac operating systems
• Excellent communication and customer service skills
• Ability to work independently and prioritize tasks
• Certifications such as CompTIA A+ or Microsoft Certified Professional are a plus

If you are a tech-savvy problem solver with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team.

Job Description

Discovery Community College has an onsite/in-person opportunity available in the Surrey Campus for the right individual.

Discovery Community College offers a truly close-knit team of people who are passionate about changing lives. As a member of this team, you will Discover all the best of Community, in both work and life.

Job Title: Help Desk Administrator

Location: Surrey Campus

About the Role:
Discovery Community College is a dynamic and professional organization committed to excellence in Private Post Secondary Education. We pride ourselves on fostering a collaborative and efficient work environment. We are seeking an organized and detail-oriented Administrative Assistant to join our team and support our daily operations. If you thrive in a fast-paced setting and enjoy taking ownership of administrative tasks, we’d love to hear from you!

This Part-time role and has the potential to lead to future advancements within the college.

Rate Range: $20-22/hour

Key Responsibilities :

• Manage inbound and outbound phone traffic via booking scheduled appointments on Career Advisors’/Staff Members’ Calendars
• Assist students in technical Teams issues
• Managing some administrative tasks independently
• Providing superior Customer Service to our Student body

• Completion of high school (with high school diploma)
• A certificate or diploma in Office Administration or a related field is preferred
• Previous clerical or administrative experience required
• Ability to multitask in a fast paced environment

It’s your time – make the change today!

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