4,055 Concierge Services jobs in Canada

Job Description

Are you a customer service hero looking for your next adventure?

The front desk and night audit role represents the hotel to the guest throughout all stages of the guest's stay. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.

Responsibilities and Duties:

• Register guests and assigns rooms.
• Accommodate special requests whenever possible.
• Assist in preregistration and blocking of rooms for reservations.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Perform end of day accounting tasks
• Coordinate room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, is aware of accident prevention policies.
• Additional duties as required

HOW OUR PROGRAM WORKS:

• Full-time, paid work. This will typically be provincial minimum wage plus any gratuities and overtime
• There are no fees for job seekers.
• This position will last for 6 months.
• you want to stay on after your deployment, that option exists!

STAFF ACCOMMODATIONS

• Over the course of your placement, staff accommodations will be arranged for you!
• The program works in groups employees, so if you have friends you would like to live and travel with, make sure you apply together!

ELIGIBILITY:

• Customer service or hospitality experience is an asset but not a requirement.
• Must have a full/Unrestricted Drivers License
• Must be 18 and be legally able to work in Canada.
• Provide a clear police record.
• A sense of adventure!

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Who We Are :

At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!

Who You Are :

All of our Team Members at Planet Fitness share one thing in common a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone. Characteristics that will make you a perfect match for our Front Desk Associate:

• Exhibit a positive and upbeat attitude.
• Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
• Pride yourself on your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Exhibit strong communication skills and have an ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Are a quick study with the ability to apply what you have learned during online and hands-on training.

• Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
• Help to promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and escalate to a Manager as needed.
• Answer phones in a friendly manner and assist callers with their inquiries.
• Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
• Perform prospective member calls and tours; assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Resolve member concerns and escalate to a Manager as needed.
• Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
• Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
• Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
• Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)

• Medical, Dental, and Vision Insurance
• Vacation/Sick Time/Holiday Pay
• Free Black Card Membership
• 401(K) and Roth Retirement Savings Plan
• Employee perks and discounts
• Engaging team-building competitions and social events

• 6-12 months of experience in a customer service environment is preferred
• Must be 18 years of age or older
• Ability to pass a background check
• Willing to become CPR/AED Certified (Training provided by Planet Fitness)
• Basic computer proficiency

Job Description

Salary:

Front Desk Coordinator

Victoria Park offers the best in Medispa services at our 24 locations across Canada. We are led by specialists, plastic surgeons, and dermatologists, and seek to provide the latest in technology, treatments, and products.We provide unparalleled customer service in a serene, state-of-the-art, and safe environment. We are proud to be named for the second year in a row, the Top Medispa in Canada and winner of the Consumer Choice Award from the Canadian Spa and Wellness Awards. As well as finalist for the Best Managed Companies in Canada!

About the Position:

We are looking for a part-time Front Desk Coordinator to join our Midland team!

Responsibilities :

• Greeting clients on the phone and in-person to Victoria Park standards
• Booking and guiding clients through inquires surrounding various medical esthetics treatments
• Handling patients visits, checkouts and re-bookings
• Processing medical invoices and billing
• Administrative support to physicians and operations manager
  
• Special projects
• Ensuring physicians and technicians schedules are optimized
• Directing requests appropriately, providing accurate information

Required Qualifications:

• Experience working in a clinic or hospital setting as an Administrative Assistant, Medical Coordinator or Executive Assistant
  
• Sales ability combined with the capacity to build relationships over the phone and in-person
  
• Must have a can do attitude
• Strong attention to detail and a critical thinker
• Superior communication skills
• Outstanding organizational skills and judgment
• Ability to provide excellent customer support and follow up to patients
• Ability to accurately follow directions with limited supervision
• Flexibility in your schedule
• Strong computer literacy and administration skills
  
• A background in aesthetics and wellness are considered a strong asset
  
• Must be available Tuesdays, Wednesdays and Thursdays

Benefits:

• Employee Discounts:Enjoy discounts on our full range of medispa services and skincare products to look and feel your best.
• Continuous Learning:Take advantage of ongoing training and development opportunities, along with access to our company Kindle account.
• Learning Matching Fund: Each year, we provide matching funds for courses focused on self-improvement and personal development.

We appreciate your interest in the position. As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees. Only eligible candidates will be contacted for an interview.

Job Description

Create Your Experience of a Lifetime!

Come work and play in the mountains!  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until June 15th or until the positions are filled (whichever is first).

Employee Benefits

•    Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As the Front Desk Agent, you are the face of the hotel! You are the first point of contact for all guests, and help make their stay a memorable one. If you are new to hospitality, Front Desk Agent is a great starting point with huge potential for upward mobility. 

Job Specifications:

• Expected Pay Range: $20.00 - $4.06 / hour
• Shift & Schedule Availability:  Full Time
• Skill Level: Entry

Job Responsibilities:

• Work face to face with customers 

• Check guests in and out 

• Answer phones 

• Handle all customer needs 

• Maintain a professional appearance and demeanor at all times 

• Help resolve discrepancies with guest bills 

• Other duties as assigned 

Job Requirements:

• Must be able to communicate fluently in English  

• Friendly, strong people skills 

• Somewhat strong computer skills 

The expected pay range is $20.00 - $24.06 This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  507229
Reference Date: 09/18/2024 
Job Code Function: Front Office  

Job Description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

• Previous experience in front desk or in a hotel is an asset.
• Proficient in English.
• Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Job Description

Salary: $21.50 per hour + $1.20 additional overnight

Who We Are

At Ruth & Naomis Mission, we are more than just an organizationwe are a community dedicated to walking alongside those experiencing homelessness, poverty, and addiction. Rooted in Christian faith, we provide shelter for over 200 people nightly, serve 500+ meals daily, and offer life-changing recovery programs.

Our core values guide everything we do:

• Grace We believe in second chances.
• Hope We wont give up.
• People We see the value in everyone.
• Partnership We walk together.
• Curiosity We are eager to learn.
• Trust We do what we say we will.

The Role

The Front Desk Attendant at the Family Centre is part of a team responsible for providing a warm and welcoming environment for people coming into the facility. This role provides site security to support and encourage building patrons to feel safe and secure while on the premises of RAN Mission Family Centre located at 46129 Princess Avenue in Chilliwack BC.

Key Responsibilities

• Provide a welcoming presence at the Family Centre reception desk.
• Conduct regular internal and external patrols and document activity.
• Monitor building access, log visitors, and manage keys, fobs, and security passes.
• Complete Shift Activity Reports, Incident Reports, and visitor logs accurately and on time.
• Maintain a clean and presentable reception area and support general facility cleanliness.
• Respond to first aid situations and complete appropriate documentation.
• Assist with after-hours reception duties, lost and found, and parking area monitoring.
• Support RANs Recovery treatment program as needed.
• Attend staff meetings and contribute to positive team communication.
• Other duties as assigned by the Family Center Assistant Manager

What You Bring

• High school diploma or equivalent (post-secondary in social services, security, or related field an asset).
• Minimum 1 year of experience in security, front desk, or client support (shelter or healthcare preferred).
• Valid First Aid & CPR certification (or willingness to obtain).
• Nonviolent Crisis Intervention or de-escalation training is an asset.
• Experience working with vulnerable populations (homelessness, addiction, mental health).
• Strong observational and situational awareness skills.
• Ability to remain calm and professional in crisis situations.
• Clear written and verbal communication skills.
• Commitment to the mission, vision, and values of Ruth & Naomis Mission.

Position Details

• Knowledge of community resources.
• Sit, stand or walk (for up to an entire shift).
• Climb stairs, ramps, or ladders occasionally during shift.
• Occasionally bend/twist at waist/knees/neck to perform various duties.
• Occasionally lift or carry up to 40 pounds.
• Our family center is staffed 24/7 with shifts from 7:30am-3:30pm, 3:30PM-11:30PM and 11:30PM-7:30AM (including weekends and holidays).

If youre passionate about creating a safe and welcoming environment while serving the community with dignity and compassion, wed love to hear from you!View the full job description HERE!

Job Description

We are looking for a Front Desk Agent to join our team!

Are you a personable individual with a knack for problem-solving and organization? This is the perfect job for you!

Job Description

As a Front Desk Agent, you have the authority to exceed guest expectations and create a lasting positive impression on each guest. Your role is very important because you are the first impression on each of our guests. Additionally, you will achieve excellence by maximizing room revenue every shift while delivering against key financial goals for the department. Ultimately, you are a key component in making each guest’s experience warm, pleasant, and memorable.

Pomeroy Perks

• Competitive wages and Health and Wellness benefit plan.
• Paid on-the-job training with additional learning opportunities.
• Growth and development opportunities, both personal and professional.
• Personal days: 5 per year after 90 days of continuous full-time employment.
• Pomeroy Stay Travel Program.

Key Focuses

• Maintains a friendly, attentive, and professional demeanor during all guest encounters and responds appropriately to guest complaints.
• Ensures the front desk, lobby, and guest entrance are “picture-perfect” for optimal first impressions.
• Answers phones and welcomes guests in a prompt and courteous manner.
• Keeps track of arrivals, departures, and in-house daily activities and organizes VIP amenities where appropriate.
• Efficiently books guest reservations requested by phone, in person, or online.
• Processes check-ins, and check-outs, registers transactions, and provides information on hotel services and room location.

Experience/Passions/Education

• Previous experience in front desk or in a hotel is an asset.
• Proficient in English.
• Tech-savvy.

Working Conditions

This position may include dayshift, afternoon, or evening shifts any day of the week or weekend and the occasional night audit shift if needed. This position will require long periods of standing and may require lifting and bending. There may be periods of independent work and brief periods of exposure to cold air due to the location of the front desk.

About Pomeroy Lodging

Pomeroy Lodging is Western Canada’s leader in hospitality and lodging. Driven to meet every need, we own and operate a comprehensive range of hotels and resorts throughout the West. Our investment goes well beyond the walls of our hotels and the land we build on. Pomeroy Lodging is committed to investing heavily in our people, properties, and communities.

Job Description

Salary:

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced and dynamic environment? Join our team as a Front Desk Agent and be the friendly face that welcomes and assists our guests, ensuring a memorable and enjoyable experience.

Summary

Under the direction of the Front Office Manager/Rooms Division Manager, the Front Desk Agent will be responsible for ensuring our guests receive the highest level of guest service, and hotel standards are met and maintained at all times. The Front Desk Agent must be professional, energetic, passionate and customer-focused. This position must have outstanding customer service as they are the first people guests are greeted by, so kindness is key!

Essential Duties and Responsibilities

• Warmly greets and assists all guests
• Check guests in and out of the hotel; answer inquiries; arrange guest transportation.
• Ensure all Hotel standards for Front Desk Agents are being met and exceeded.
• Count and verify cash, shift activity, keys, gift certificates, etc., with departing shift.
• Print updated in-house, arrival, departure, and room status reports.
• Check telephone interfaces throughout the shift; check all unresolved departures.
• Review service requests for arrivals; complete welcome calls.
• Refer all inquiries to the appropriate individuals or departments across the organization.
• Take and record telephone calls, emails, or written messages for in-house guests.
• Observe and report any security issues.
• Respond to clients complaints in a timely and professional manner
• Administer and manage inbound/outbound mail, including priority post, packages, courier services, and other correspondence.
• Upsell additional facilities and services, when appropriate
• Arrange transportation for guests, if needed
• Perform other duties as assigned.

Education, Qualification and Requirements

• One to two years of related hospitality experience preferred.
• Experience in all aspects of customer service.
• 1 to 2-year Degree or Diploma; related experience and/or training; or equivalent combination of education and experience
• Ability to analyze and interpret clients needs and offer the appropriate options, solutions, and resolutions.
• Exceptional conflict resolution, negotiation, and objection-handling skills.
• Able to respond quickly in a dynamic and changing environment.
• Able to build and maintain lasting relationships with corporate departments, key business partners and customers.
• Knowledge of using Computer and MS Office Applications
• ProServe certification, ProTect certification is an asset
• Able to effectively communicate both verbally and in writing, in English.
• As a condition of employment, associates are to have a criminal record check prior to their first day of work

Work Environment

• This position requires frequent standing and walking
• May perform repetitive work, such as operating a computer, or talking to a guest or telephone.
• May work in a noisy or distracting environment, such as during busy holidays.
• Ability to tolerate exposure to heat and cold

Hours of Work

• The individual must be adaptable and flexible with their time as the work hours for this position will vary depending on operational requirements. Work may include early mornings, late nights, weekend shifts, and holidays.
  

The Red Deer Resort & Casino is an equal opportunity employer and encourages individuals interested in this position to submit a resume.All applicants must be legally entitled to work in Canada. The successful candidate will be subject to criminal record checks and/or other background checks. This position will remain open until a suitable candidate is found.We appreciate and consider all applications; however, only candidates selected for interviews will be contacted.