42 Continuous Improvement Manager jobs in Canada

Continuous Improvement Manager

Dartmouth, Nova Scotia Avenir Energy

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About Avenir Energy Ltd. 

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

  • Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. 

  • Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being. 

  • Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 

  • Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

  • Incentive Programs: Annual performance-based rewards for both individual and company achievements. 

Summary 

The Continuous Improvement Manager at Avenir Energy plays a key role in driving operational excellence, process efficiency, and employee engagement across all business units. This position leads improvement initiatives using Lean, Six Sigma, and change management methodologies to enhance service delivery, reduce waste, and support sustainable growth. 

The ideal candidate is a strategic thinker and hands-on problem solver, capable of influencing teams and managing cross-functional projects that align with Avenir’s customer-focused, performance-driven culture. 

Key Responsibilities: 

  • Lead the identification, evaluation, and implementation of continuous improvement initiatives across operations, customer service, logistics, finance and administrative functions. 

  • Facilitate Kaizen events, root cause analysis, and cross-functional workshops to address operational challenges and opportunities. 

  • Document current and future state workflows, SOPs, procedures, and policies using tools such as Visio, and ensure all final documentation is translated into French where applicable to support bilingual operations. 

  • Lead the implementation of process improvements and ensure sustainability through standardized workflows, performance metrics, follow-up audits, and team coaching to embed changes into daily operations. 

  • Support front-line teams and managers by coaching them on Lean tools, structured problem-solving, and change management. 

  • Partner with business unit leaders to prioritize and deliver projects that align with Avenir’s strategic objectives and seasonal operating demands. 

  • Track, analyze, and report on KPIs to monitor the impact of CI efforts and recommend course corrections when necessary. 

  • Organize and lead training on continuous improvement processes and tools and develop supporting communications to build CI capabilities across the organization. 

  • Ensure alignment with safety, compliance, and customer experience standards in all improvement initiatives. 

Qualifications: 

  • Bachelor's degree in Business, Operations Management, or a related field. 

  • 5+ years of experience in continuous improvement, operations, or project management, preferably in energy, logistics, or industrial environments. 

  • Lean Six Sigma certification (Green Belt required, Black Belt preferred). 

  • Proven track record of delivering measurable process improvements and leading cross-functional projects. 

  • Strong analytical skills, with the ability to interpret data and make data-driven decisions. 

  • Advanced Excel and Visio Skills required. 

  • Excellent communication, facilitation, and leadership skills with a particular focus on the facilitation of meetings and project teams. 

  • Ability to travel 15-25%. 

  • Experience working with frontline operations teams and understanding seasonal business models is an asset. 

  • Bilingualism in French and English is considered a strong asset. 

Why Join Avenir Energy? 

Avenir Energy is a dynamic, customer-first organization committed to delivering reliable energy solutions across Canada. As a key player in our operational transformation, you’ll help shape how we serve our customers, support our teams, and grow sustainably — all while fostering a culture of continuous learning and innovation. 

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted. 

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Continuous Improvement Manager

Vars, Ontario Avenir Energy

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Job Description

About Avenir Energy Ltd. 

Avenir Energy Ltd. is one of Canada’s largest and fastest-growing propane distribution companies. We are a fast-paced, customer-focused, field-based business with operations across the country and a commitment to excellence. With over 400 dedicated team members, we are driven to become the propane distributor of choice in North America. 

At Avenir Energy, we offer a dynamic, respectful, and collaborative work environment where every team member plays a key role in our success. As a full-time member of our team, you’ll enjoy: 

  • Comprehensive Benefits: Full coverage for health, dental, paramedical, and life insurance, including virtual healthcare. 

  • Employee Assistance Program (EAP): Confidential support for you and your family to help improve health and well-being. 

  • Retirement Planning: RRSP and TFSA options with employer-matching contributions to help you plan for your financial future. 

  • Work-Life Balance: Generous vacation, floater days, and flexible time-off programs to ensure you have time to recharge. 

  • Incentive Programs: Annual performance-based rewards for both individual and company achievements. 

Summary 

The Continuous Improvement Manager at Avenir Energy plays a key role in driving operational excellence, process efficiency, and employee engagement across all business units. This position leads improvement initiatives using Lean, Six Sigma, and change management methodologies to enhance service delivery, reduce waste, and support sustainable growth. 

The ideal candidate is a strategic thinker and hands-on problem solver, capable of influencing teams and managing cross-functional projects that align with Avenir’s customer-focused, performance-driven culture. 

Key Responsibilities: 

  • Lead the identification, evaluation, and implementation of continuous improvement initiatives across operations, customer service, logistics, finance and administrative functions. 

  • Facilitate Kaizen events, root cause analysis, and cross-functional workshops to address operational challenges and opportunities. 

  • Document current and future state workflows, SOPs, procedures, and policies using tools such as Visio, and ensure all final documentation is translated into French where applicable to support bilingual operations. 

  • Lead the implementation of process improvements and ensure sustainability through standardized workflows, performance metrics, follow-up audits, and team coaching to embed changes into daily operations. 

  • Support front-line teams and managers by coaching them on Lean tools, structured problem-solving, and change management. 

  • Partner with business unit leaders to prioritize and deliver projects that align with Avenir’s strategic objectives and seasonal operating demands. 

  • Track, analyze, and report on KPIs to monitor the impact of CI efforts and recommend course corrections when necessary. 

  • Organize and lead training on continuous improvement processes and tools and develop supporting communications to build CI capabilities across the organization. 

  • Ensure alignment with safety, compliance, and customer experience standards in all improvement initiatives. 

Qualifications: 

  • Bachelor's degree in Business, Operations Management, or a related field. 

  • 5+ years of experience in continuous improvement, operations, or project management, preferably in energy, logistics, or industrial environments. 

  • Lean Six Sigma certification (Green Belt required, Black Belt preferred). 

  • Proven track record of delivering measurable process improvements and leading cross-functional projects. 

  • Strong analytical skills, with the ability to interpret data and make data-driven decisions. 

  • Advanced Excel and Visio Skills required. 

  • Excellent communication, facilitation, and leadership skills with a particular focus on the facilitation of meetings and project teams. 

  • Ability to travel 15-25%. 

  • Experience working with frontline operations teams and understanding seasonal business models is an asset. 

  • Bilingualism in French and English is considered a strong asset. 

Why Join Avenir Energy? 

Avenir Energy is a dynamic, customer-first organization committed to delivering reliable energy solutions across Canada. As a key player in our operational transformation, you’ll help shape how we serve our customers, support our teams, and grow sustainably — all while fostering a culture of continuous learning and innovation. 

Avenir Energy is committed to accommodating applicants with disabilities throughout the hiring process. Please let us know if you require accommodation at any stage of the hiring process. By applying for a position with Avenir Energy, you understand that we use third party systems and recruiting agencies that may employ the use of Artificial Intelligence within their programs for finding, screening, assessing, and/or selecting candidates. You also understand that offers of employment are contingent upon the successful completion of appropriate background checks. The type of checks performed is determined by the role and Avenir Energy’s employment policies. You will be notified during the hiring process which checks you are required to complete. We thank you for your interest. Only candidates selected for an interview will be contacted. 

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Continuous Improvement Manager - Logistics

Calgary, Alberta Article

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Description

Hi there, we’re Article.   We’re an online furniture company creating remarkably better furniture experiences one sofa at a time. And as the Continuous Improvement Manager - Logistics (known internally as the Continuous Improvement Lead) you will be leading continuous improvement activities in transportation and logistics operations to ensure efficient and cost-effective delivery of products to our customers. 


Why We Need You:


As part of the Logistics Excellence team, you will play a crucial role in identifying process bottlenecks, implementing improvement strategies, and fostering collaboration with cross-functional teams to achieve transportation excellence. Your focus will be on continuous improvement initiatives, developing training for our teams, and innovation to enhance our supply chain and ultimately improve how we better service our customers. 


Why Article?


As a Particle (people of Article), you will have a high level of autonomy to solve challenging, meaningful problems the best way you can. That means you’re trusted to explore solutions you believe will work best (you’re the expert, after all). You’ll do all this while growing your skills within a company that is redefining the furniture industry. 


We’re a hybrid team so you can work from your house, our office, a coffee shop, or wherever you’re inspired. You’ll need to come on-site occasionally to work in-person with our Logistics Operations teams.


We are open to this role working remotely within commutable distance our facilities in these locations: 

  • Calgary, Alberta
  • Richmond, Virginia or
  • Jacksonville, Florida. 

What You’ll Do:

Continuous Improvement Strategy & Process Optimization

  • Developing and implementing continuous improvement initiatives to optimize the transportation/logistics function, reduce costs, and improve efficiency
  • Supports Article’s transportation strategy via developing plans and implementation requirements for Class 8/A trucking
  • Acting as the owner of key logistics software (future TMS, Routing software) and driving ongoing improvements 
  • Collaborating with cross-functional teams to implement process improvements and streamline transportation operations
  • Coordinating with external vendors and carriers to improve transportation performance and reduce costs

Data Analysis and Reporting

  • Analyzing data and identifying areas for improvement in the transportation process, including route optimization, carrier performance, and transportation costs
    • Identify cost efficiency opportunities for Logistics operations and support annual planning cycle in relation to transportation with finance business partners
  • Owning key productivity projects that support Article’s strategic direction with the ability to manage multiple complex projects simultaneously
  • Supporting accurate reporting of leading and lagging metrics that gauge current status, inform on long-term progress, and allow for industry comparisons

Risk Management and Compliance

  • Working collaboratively and transparently with senior business leadership, legal and policy teams to ensure alignment between core business priorities and transportation compliance priorities

Team Development & Training

  • In partnership with operations Develop skill matrices and training plan that supports the ongoing development of our logistics planning teams
  • Put in place appropriate documentation that supports the standardization in logistics functions
  • Mentor and coach in the application of lean/CI methodologies

*This role is a high individual contributor and does not manage direct reports*


Who You Are:

As the Continuous Improvement Lead - Logistics, you will have built your careers across the varying processes of End-to-End transportation in North America (Ports, Drayage, Distribution, Home Delivery) and bring with you a holistic approach. 

  • You have 5+ years experience in Transportation Management (including Supply Chain, Logistics, Transport or Manufacturing), preferably in a continuous improvement role
  • Proven experience with all modes of transportation
  • Good knowledge of transport and logistics systems (TMS, Routing systems)
  • Completing advanced training in transportation safety is a plus
  • A valid passport and the ability to travel internationally (US & Canada), once per quarter

Perks & Benefits:
  • You’ll start with at least 29 days off between vacation, wellness days, holidays and an Inclusion and Diversity Day
  • We offer access to excellent dental and health benefits packages, plus a health/lifestyle spending account for your total physical and mental well-being
  • We want you to experience the obsession our customers have for Article furniture. You’ll enjoy a 45% discount (15% for friends and family, too) on our whole product offering
  • We offer stock options to reinforce “Ownership Mindset”
  • When you’re in the Vancouver office, we’ll think you’ll love:
    • The Article HQ is a converted warehouse, an open layout, well stocked kitchens filled with snacks, premium coffees and teas (and ALL the milks)
    • Our workspace is flexible. Choose where you sit - work from an Article sofa, one of our thoughtfully staged collaboration spaces, or private meeting room
    • A dog-friendly office. If you have a well-behaved, well-socialized pup, they’re welcome too
    • Onsite fitness equipment, change rooms with showers and bike storage

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Operational Excellence Lead

Surrey, British Columbia Delta Intelligent Building Technologies (Canada) Inc.

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Job Description

About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

The Operational Excellence (OpEx) Leader is responsible for driving a culture of continuous improvement across the manufacturing organization, with a focus on productivity, quality, delivery, and cost (PQDC) performance. This role champions lean principles, facilitates cross-functional problem-solving, and ensures sustainable implementation of operational best practices in a high-mix, high-tech electronics manufacturing environment.

Duties & Responsibilities

  • Strategic Deployment: Lead the development and execution of the site’s operational excellence roadmap aligned with corporate goals.
  • Lean & CI Leadership: Serve as the internal expert on Lean Manufacturing, Six Sigma, and problem-solving methodologies. Drive Kaizen, 5S, value stream mapping, SMED, and waste elimination initiatives across production and support functions.
  • Standardization & Best Practices: Collaborate with Engineering, Quality, and Production to document, standardize, and optimize work instructions and processes, ensuring consistent execution.
  • Performance Management: Implement and maintain visual management systems and tiered accountability processes to track KPIs (e.g., OEE, throughput, yield, first pass rate).
  • Coaching & Capability Building: Train and coach all levels of the organization—operators to senior leaders—on Lean tools, mindset, and behaviors. Build internal capabilities for problem-solving and root cause analysis.
  • Data-Driven Improvement: Utilize data analytics to identify improvement opportunities. Lead projects with measurable outcomes in efficiency, scrap reduction, and labor productivity.
  • Change Management: Guide cultural transformation and support teams in adopting new processes. Act as a change agent to foster innovation and accountability.
  • Compliance & Safety: Ensure operational excellence efforts support and enhance EHS, ISO, and regulatory compliance standards.

Job Requirements

  • Bachelor’s degree in Engineering, Manufacturing, Operations Management, or related field.
  • Lean Manufacturing certification
  • Six Sigma certification (Green Belt required, Black Belt preferred)
  • 5+ years of experience in manufacturing operations, with at least 3 years in a dedicated OpEx or CI leadership role.
  • Proven success implementing Lean/CI initiatives
  • Familiarity with ERP/MES systems and digital manufacturing tools (e.g., Power BI, Tableau, or OEE software).
  • Experience with Industry 4.0 initiatives or automation integration.

Preferred Skills

  • Strong analytical skills and proficiency with process mapping, root cause analysis, and KPI dashboards.
  • Strategic Thinking
  • Continuous Improvement Orientation
  • Cross-Functional Collaboration
  • Results Focus
  • Good communication, facilitation, and leadership skills
  • Hands-on, collaborative approach; able to influence across functions and levels

Work Location: On-site
City: Surrey
Type: Full-time, Permanent
Salary: 68,000 - 85,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

  • Employee & safety centric culture with the possibility of remote work
  • Flexible hours and scheduling available
  • Competitive total compensation along with generous vacation allowances
  • Three weeks of vacation
  • In-house & external training provided along with education support and opportunities for growth
  • Company funded annual personal development budget
  • Financial benefits & planning such as group RRSP & company match
  • Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
  • Travel insurance coverage and access to the Employee Assistance Program (EAP)
  • Wellness - onsite fitness center & company reimbursement for personal gym memberships
  • Internal Recognition & Service Awards
  • Employee Referral bonuses
  • Transit accessible with free onsite parking
  • Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

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[FGF CAN] Operational Excellence Engineer

Greater Toronto Area, Ontario FGF Brands

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Job Description:

**Operational Excellence Engineer**

**We’re a naan traditional company…**

Reporting to the Operational Excellence Team Leader the Operational Excellence Engineer will initiate and drive execution on projects related to standardizing best practices, continually reducing costs and increasing overall efficiencies; all within a fast-paced, high-growth food manufacturing environment.

**What FGF Offers:**

* FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
* Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
* RRSP matching program
* Tuition reimbursement
* Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.

**Operational Excellence Engineer – QA & Sanitation**

**Summary**

Reporting to the Operational Excellence Team Leader the Operational Excellence Engineer will initiate and drive execution on projects related to standardizing best practices, continually reducing costs and increasing overall efficiencies; all within a fast-paced, high-growth food manufacturing environment.

**Primary Responsibilities :**



* As part of the Operational Excellence (OpEx) team, work on multiple projects related to operations, including Manufacturing, Sanitation, Quality, and Maintenance
* Collect and analyze data following a structured methodology (DMAIC) to implement sustainable improvements in all aspects of Operations
* Working with a multidisciplinary team, the OpEx Engineer will support planning and execution of key continuous improvement projects under the guidance of the OpEx Team Leader
* Support commissioning activities of new equipment and manufacturing lines
* Create an environment which continues to foster continuous improvement and lean manufacturing
* Lead training sessions for multiple teams including Production, Sanitation, Quality, and Maintenance
* Support troubleshooting and driving completion of projects to enable them to be brought to fruition
* Ensure that a safe working environment is maintained at all times
* Working in automation and development of prototype applications

**Required Ingredients:**



* Completed Post-Secondary education Engineering, Business Management or a related field
* 1+ year experience in a Continuous Improvement role in manufacturing (co-op is considered)
* Certifications in Lean Six Sigma is an asset
* Experience with Excel Advanced Functions and VBA is an asset
* Experience with Microsoft Power Platform (Power Bi, PowerApps, Power Automate, etc. or interest in learning) is an asset
* Must have strong working knowledge of Microsoft Office
* Prior work experience in a food manufacturing environment is an asset
* Must possess excellent analytical skills
* Must have demonstrated ability to interact with others and is adept at leading and motivating a team
* Excellent interpersonal, organizational and communication skills are required
* Flexible to work different work schedules when needed
* Must be flexible, high energy and passionate in getting things done
* Valid driver’s license

**What is the recipe for a great career at FGF?**

Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an *entrepreneurial* spirit which encourages all our team members to use their own *creativity* and *out of the box* thinking to come up with solutions and new ideas.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

**Disclaimer:** The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

GENHO

#LI-AG1
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Director, Operations Solutions, Operational Excellence

Halifax, Nova Scotia MUFG Investor Services

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Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

  • Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
  • Scope and deliver operational excellence projects within agreed deadlines and budgets
  • Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
  • Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
  • Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Use data and insights to inform conclusions and support decision-making.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Coach and mentor team members on operational excellence methodologies and practices
  • Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
  • Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

  • 5+ years work experience in the Fund Administration industry
  • A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
  • Previous experience in delivery of effective process redesign projects using known methodologies
  • A great understanding of core business operations or operational excellence in the funds industry
  • Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
  • Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
  • Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
  • Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

  • Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
  • Agile design experience/ certification preferred


Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

This advertiser has chosen not to accept applicants from your region.

Director, Operations Solutions, Operational Excellence

Toronto, Ontario MUFG Investor Services

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Job Description

Job Description

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

  • Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
  • Scope and deliver operational excellence projects within agreed deadlines and budgets
  • Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
  • Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
  • Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Use data and insights to inform conclusions and support decision-making.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Coach and mentor team members on operational excellence methodologies and practices
  • Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
  • Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

  • 5+ years work experience in the Fund Administration industry
  • A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
  • Previous experience in delivery of effective process redesign projects using known methodologies
  • A great understanding of core business operations or operational excellence in the funds industry
  • Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
  • Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
  • Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
  • Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

  • Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
  • Agile design experience/ certification preferred


Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

This advertiser has chosen not to accept applicants from your region.
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Director of Operations (Business & Operational Excellence)

Scarborough, Ontario PORTA

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Job Description

PORTA is seeking a results-oriented Director of Operations to lead and optimize our end-to-end manufacturing. Reporting directly to the General Manager, this role is responsible for driving both business and operational excellence across PORTA. The Director of Operations will develop and execute long-term strategies to improve efficiency, scale operations and optimize cost while ensuring full compliance with HACCP, GMP, and CFIA standards. This role is key to building a culture of continuous improvement, driving process innovation in alignment with PORTA’s growth and quality goals.

Requirements

Strategic Planning & Process Optimization

  • Collaborate closely with leaders across Production, Maintenance, Warehouse, Food Safety & Quality Assurance (FSQA), Procurement, and Supply Chain to ensure day-to-day operations are aligned with long-term strategic goals. Facilitate regular cross-functional reviews, drive accountability on shared KPIs
  • Implement Lean Manufacturing principles and process standardization to eliminate inefficiencies and enhance workflow.
  • Define and execute long-term operational strategies that align with PORTA’s business vision, growth targets, and market positioning.
  • Lead strategic initiatives to expand capacity, improve profitability, and foster a culture of innovation and continuous improvement.
  • Partner with the executive team to establish priorities, drive transformation initiatives, and shape the future state of operations.
  • Translate corporate strategy into actionable operational plans, ensuring cross-functional alignment and accountability.

Operational Excellence & Performance Management

  • Champion a culture of operational excellence by implementing continuous improvement frameworks such as Lean Manufacturing and Six Sigma.
  • Oversee the performance of all operational departments (Production, Supply Chain, Warehouse, Maintenance, and FSQA), ensuring optimal coordination and efficiency across the value chain.
  • Utilize data and KPIs to proactively identify bottlenecks, improve process flow, and eliminate waste across departments.
  • Establish and maintain enterprise-wide metrics and dashboards to monitor performance, quality, and service levels.
  • Drive innovation in manufacturing systems, automation, and digital tools to enhance productivity and scalability.

Quality, Safety & Regulatory Compliance

  • Ensure compliance with CFIA, HACCP, GMP, and all regulatory frameworks across operations, upholding the highest food safety and quality standards.
  • Foster a zero-defect mindset through robust quality systems and employee accountability.
  • Oversee the implementation of preventative safety programs and champion a strong health and safety culture.
  • Ensure all production activities comply with food safety regulations, HACCP, GMP, and CFIA protocols.
  • Develop and oversee corrective action plans to address deviations from food safety and quality standards.
  • Ensure proper procedures are followed for process changes, aligning with food safety standards and regulatory compliance.

People Leadership & Organizational Development

  • Inspire, lead, and mentor a team of department heads, ensuring leadership alignment, talent development, and organizational succession planning.
  • Build a high-performing, accountable culture rooted in collaboration, innovation, and shared success.
  • Establish talent strategies to attract, retain, and grow top-tier operations leaders.
  • Lead communication efforts that cascade key messages and ensure visibility of goals and progress across the organization.
  • Oversee and optimize daily production operations, ensuring adherence to Standard Operating Procedures (SOPs) and industry best practices.
  • Develop, track, and analyze Key Performance Indicators (KPIs) related to production efficiency, labor utilization, yield, and downtime reduction.
  • Implement and sustain a structured problem-solving approach (such as root cause analysis and corrective action planning) to resolve production challenges.
  • Collaborate with the quality team and develop standardized production reporting procedures.
  • Partner with Maintenance to develop and execute preventive and predictive maintenance schedules, reducing unplanned downtime and improving equipment reliability.
  • Recommend equipment replacement and process improvements to enhance efficiency and cost-effectiveness.

Financial Stewardship & Resource Optimization

  • Lead the development and execution of operational budgets, forecasting, and capital planning in alignment with strategic business goals.
  • Identify and drive cost savings through productivity enhancements, and supplier performance initiatives.
  • Partner with Finance to ensure transparency of operational costs and drive margin improvement through disciplined execution.

Qualifications & Experience

  • Education: Bachelor’s degree in Engineering, Business Administration, Operations Management, or related field required. MBA or equivalent graduate degree preferred.
  • Experience: 8-10+ years of progressive leadership experience in operations within a food manufacturing or CPG environment, including 5+ years at a senior leadership level.
  • Advanced knowledge of Lean Manufacturing, Six Sigma, ERP/MRP systems, and operational excellence best practices.
  • Visionary leadership with a strong track record of building teams, leading change, and delivering strategic results. Exceptional cross-functional collaboration and executive presence.
  • Proven ability to translate complex data and trends into clear strategies and operational action plans.
  • Deep understanding of food safety standards, compliance requirements, and risk management in a manufacturing environment

Benefits

  • Competitive Pay
  • Benefits Program
  • Free Italian Food!

PORTA is committed to providing a diverse, equitable and inclusive workplace. Our people are our business and we celebrate our differences, encourage a breadth of perspectives, and offer equal opportunity for all employees to join and excel at our company. PORTA gladly provides accommodations to candidates if necessary, so please send us an email if you would like us to do that for you:

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