51 Contract Excellence jobs in Canada

Manager, Process Excellence

Toronto, Ontario Mondelēz International

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Job Description

**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.**

You help implement the operational excellence program in a specific function and/or for cross-functional continuous improvement (CI) projects. You are not only responsible for applying CI tools and techniques for problem solving and performance improvement but more importantly, you help employees improve their CI skills and build their self-sufficiency.

**How you will contribute**

You will:

- Provide training on CI tools and techniques to help drive teams through CI cycles. You will also coach employees to help them achieve their targets
- Identify process improvement needs with department leads, facilitate sessions and support execution of newly established improvements
- Once improvements are done, validate outcome benefits and support creation of new standards and qualification of members into new working processes
- Benchmark externally, ensuring where relevant that best practice and new tools are deployed in collaboration with internal partners

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Experience implementing CI processes (e.g. TPM for manufacturing, Lean Six Sigma in the consumer goods industry)
- Strong facilitation and communication skills
- Experience in change management processes
- Logical thinking and capacity to influence
- Results oriented and prepared to deal with ambiguity
- Experience such as: continuous improvement manager, team leader roles, area manager

**More about this role**

**Key Responsibilities:**

- Digitalization:
- Collaborate with the regional MTI team on Integrated Digital Factory/Shoplogix initiatives, including health checks and expansion projects across Canadian plants.
- Manage the Solvace platform for the Canada BU, ensuring optimal performance, rolling out new modules, and providing coaching to plant teams.
- Excellence in IL6S (Integrated Lean Six Sigma):
- Lead the Canada BU Education & Training (E&T) pillar, guiding a team of indirect reports in the planning, execution, and assessment of E&T programs.
- Develop and refine technical work process standards for IL6S and E&T, tailoring them for production line implementation to improve performance and reduce costs.
- Coach plant leadership teams through IL6S phases and AM steps, ensuring compliance with Mondelēz methodology and facilitating necessary changes to achieve desired results.
- Serve on the Canada IL6S Steering Committee, collaborating with pillar and department leads to advance manufacturing excellence.
- Business Analytics:
- Lead the governance of Global Efficiency (GE) for the Canada BU, managing the masterplan, ensuring consistent glidepaths, and conducting regular gap analyses with plant contacts.
- Leverage MARCO and other business analytics tools to benchmark performance across SQCDSM indicators, coaching plants to maximize platform utilization.
- Drive AC target ingestion into MARCO for key indicators for Canadian sites (kg/HW, GE, CU).
- Provide timely and consistent executive reports on Integrated Supply Chain (ISC) and Manufacturing Key Performance Indicators (KPIs).
- Engagement & Team Management:
- Manage two SCE student direct reports, including future hiring and placements, focusing on addressing top BU losses in GE and yield. Coach students on FI structured problem-solving tools to eliminate targeted losses.
- Collaborate with stakeholders to highlight BU excellence through IL6S newsletters, regional reporting platforms, and engagement-driving competitions.

**Education / Experience:**

- Bachelor's degree in Engineering or related field.
- At lease 3 years Manufacturing experience with strong preference for demonstrated digital and leadership exposure.

**Travel requirements:**

- Travel among multiple facilities within GTA required.

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

RegularProcess excellenceBusiness Capability
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Operational Excellence Lead

Surrey, British Columbia Delta Intelligent Building Technologies (Canada) Inc.

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About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls).

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer with over 300 partners in more than 80 countries. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities. We delivered the world’s first fully integrated BACnet building solution for HVAC, lighting, and access control.

Job Summary

The Operational Excellence (OpEx) Leader is responsible for driving a culture of continuous improvement across the manufacturing organization, with a focus on productivity, quality, delivery, and cost (PQDC) performance. This role champions lean principles, facilitates cross-functional problem-solving, and ensures sustainable implementation of operational best practices in a high-mix, high-tech electronics manufacturing environment.

Duties & Responsibilities

  • Strategic Deployment: Lead the development and execution of the site’s operational excellence roadmap aligned with corporate goals.
  • Lean & CI Leadership: Serve as the internal expert on Lean Manufacturing, Six Sigma, and problem-solving methodologies. Drive Kaizen, 5S, value stream mapping, SMED, and waste elimination initiatives across production and support functions.
  • Standardization & Best Practices: Collaborate with Engineering, Quality, and Production to document, standardize, and optimize work instructions and processes, ensuring consistent execution.
  • Performance Management: Implement and maintain visual management systems and tiered accountability processes to track KPIs (e.g., OEE, throughput, yield, first pass rate).
  • Coaching & Capability Building: Train and coach all levels of the organization—operators to senior leaders—on Lean tools, mindset, and behaviors. Build internal capabilities for problem-solving and root cause analysis.
  • Data-Driven Improvement: Utilize data analytics to identify improvement opportunities. Lead projects with measurable outcomes in efficiency, scrap reduction, and labor productivity.
  • Change Management: Guide cultural transformation and support teams in adopting new processes. Act as a change agent to foster innovation and accountability.
  • Compliance & Safety: Ensure operational excellence efforts support and enhance EHS, ISO, and regulatory compliance standards.

Job Requirements

  • Bachelor’s degree in Engineering, Manufacturing, Operations Management, or related field.
  • Lean Manufacturing certification
  • Six Sigma certification (Green Belt required, Black Belt preferred)
  • 5+ years of experience in manufacturing operations, with at least 3 years in a dedicated OpEx or CI leadership role.
  • Proven success implementing Lean/CI initiatives
  • Familiarity with ERP/MES systems and digital manufacturing tools (e.g., Power BI, Tableau, or OEE software).
  • Experience with Industry 4.0 initiatives or automation integration.

Preferred Skills

  • Strong analytical skills and proficiency with process mapping, root cause analysis, and KPI dashboards.
  • Strategic Thinking
  • Continuous Improvement Orientation
  • Cross-Functional Collaboration
  • Results Focus
  • Good communication, facilitation, and leadership skills
  • Hands-on, collaborative approach; able to influence across functions and levels

Work Location: On-site
City: Surrey
Type: Full-time, Permanent
Salary: 68,000 - 85,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

  • Employee & safety centric culture with the possibility of remote work
  • Flexible hours and scheduling available
  • Competitive total compensation along with generous vacation allowances
  • Three weeks of vacation
  • In-house & external training provided along with education support and opportunities for growth
  • Company funded annual personal development budget
  • Financial benefits & planning such as group RRSP & company match
  • Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
  • Travel insurance coverage and access to the Employee Assistance Program (EAP)
  • Wellness - onsite fitness center & company reimbursement for personal gym memberships
  • Internal Recognition & Service Awards
  • Employee Referral bonuses
  • Transit accessible with free onsite parking
  • Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities

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Operations Excellence Specialist

Mississauga, Ontario Mevotech

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Job Description

Take your Career to the next Level with MEVOTECH.
 
Join Our Team at Mevotech!
 
Are you ready to elevate your career with a leading North American aftermarket auto parts company? Mevotech is seeking an Operations Excellence Specialist to join our dynamic team.
 
About Us
Mevotech is a trusted leader in the aftermarket auto parts industry, specializing in driveline, steering, and suspension parts. With over 40 years of experience, we're dedicated to engineering excellence, innovation, and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canada’s Best Managed Companies.
 
Position Overview
Reporting to the Director, Operations Excellence, the Operations Excellence Specialist plays a pivotal role in driving operational projects and fostering a culture of continuous improvement within the organization. By leveraging Lean Six Sigma principles, analyzing processes, and collaborating with cross-functional teams, the Operational Excellence Specialist will contribute to the organization's success by optimizing operations and delivering value to customers. 

The Operations Excellence Specialist will be responsible for research and analysis, mapping out workflows, removing waste from low-value activities and processes. They will recommend and implement solutions to increase efficiency, productivity and reduce costs.

Key Responsibilities

  • Conduct comprehensive evaluations of operational processes to identify areas for improvement.
  • Lead and support organizational improvement initiatives by leveraging established business methodologies, including gap analysis, Plan-Do-Check-Act (PDCA), and Define-Measure-Analyze-Improve-Control (DMAIC), to identify opportunities and drive effective, sustainable change.
  • Analyze, Improve & Control using the DMAIC Approach
  • Drive project planning, execution, and monitoring activities, while coordinating tasks, resources, and schedules to optimize project efficiency and effectiveness.
  • Analyse workflow bottlenecks, inefficiencies, and waste to develop optimization strategies.
  • Conduct root cause analysis to identify underlying issues contributing to operational challenges and implement corrective and preventive procedures.
  • Implement process improvement initiatives to enhance efficiency, reduce costs, and improve quality.
  • Support Lean Six Sigma projects aimed at improving operational performance.
  • Develop and implement key performance indicators (KPIs) to measure operational performance.
  • Collaborate with leadership teams on change management initiatives to ensure successful implementation of process improvements.
  • Conduct training sessions to build capabilities and foster a culture of continuous learning and engagement.
  • Staying up to date with industry trends for best practices

 Ideal Qualifications 
  • Minimum of 3+ years of experience in process control, continuous improvement, and business optimization, with a proven track record of leading and executing successful continuous improvement initiatives.
  • Bachelor's degree in business administration, engineering, operations management, or a related field. Relevant certifications (e.g., Lean Six Sigma) would be an asset.
  • Proven experience in process improvement, Lean Six Sigma, or continuous improvement roles.
  • Strong analytical and problem-solving skills, with the ability to analyze complex data sets and identify improvement opportunities.
  • Excellent project management skills, including the ability to plan, execute, and monitor improvement initiatives.
  • Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
  • Prior experience with AutoCAD considered an asset
  • Advanced skills with MS Office (Word, Excel, PowerPoint).
  • Advanced skills with Power Bi, VBA and Macros on reporting and analytics 
  • Driver’s License and expectation to travel to various warehouses

PHYSICAL DEMANDS AND WORKING CONDITIONS
  • Primarily office/warehouse with standard working hours; may require additional hours to meet project deadlines or address urgent financial matters.
  • Ability to work in a dynamic environment, managing multiple tasks and responsibilities simultaneously.
  • Minimal physical demands, primarily involving sitting, using a computer, and other office-related activities.

 
Accessibility Accommodations
Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations, please let us know, and we'll work with you to meet your needs.
 
Take the next step in your career journey and join us at Mevotech!

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buzMlWSoZa

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Manager, Business Process Excellence

Calgary, Alberta Cornerstone Building Brands

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Job Description

Company Description

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job Description

The Manager, Continuous Improvement (CI) leads the strategic deployment of the Cornerstone Production System (CPS) across enterprise business functions upstream of Manufacturing and Supply Chain. This role is accountable for driving transformation initiatives, embedding Lean thinking, and developing a culture of operational excellence across commercial and transactional departments. Acting as a change leader and CI expert, the Manager partners with senior and executive leadership to deliver measurable improvements in business performance, customer value, and employee capability.

This role influences multiple business units, functions, and regions, ensuring alignment with corporate objectives and standardization of Lean practices across the organization.

Key Responsibilities

  • Strategic CI Leadership
    • Lead the deployment of Lean principles, Kaizen methodology, and CPS across commercial and enterprise support functions (e.g., Sales, Finance, Engineering, Customer Service, etc.).
    • Align CI initiatives with corporate strategy and drive measurable progress toward annual and long-term performance targets.
    • Collaborate with business unit leaders and executives to identify and prioritize transformation opportunities with high business impact.
  • Enterprise Transformation
    • Oversee CI efforts across multiple sites and departments, ensuring consistent adoption of CPS principles, tools, and behaviors.
    • Facilitate strategic planning processes using Lean methodologies to support cost, quality, and service-level improvements.
    • Serve as the enterprise change agent to support underperforming areas or high-priority business initiatives.
  • Capability Building & Leadership Development
    • Design and lead capability development programs for CI Managers, site leaders, and future Lean champions through CPS College™, kaizen facilitation, and structured coaching.
    • Build and mentor a high-performing network of Lean facilitators and CI practitioners across the organization.
  • Governance & Performance Management
    • Develop and execute CI governance frameworks to monitor Lean maturity, audit compliance, and ROI of transformation initiatives.
    • Lead monthly reviews of departmental CI Annual Plans, ensuring adherence to goals and providing strategic intervention when necessary.
  • Innovation & Best Practice Sharing
    • Promote cross-functional and cross-site knowledge sharing of Lean best practices, tools, and success stories.
    • Support new product introductions with pre-launch and post-launch Kaizen and process optimization initiatives.
  • Stakeholder Engagement & Communication
    • Build strong partnerships with senior stakeholders and serve as a trusted advisor to executive leadership on CI-related decisions.
    • Present CI strategies, results, and business cases to leadership teams and corporate forums.
Qualifications

  • Bachelor’s degree required; Master’s degree (e.g., MBA, Operations, or Engineering discipline) strongly preferred.
  • Minimum 10 years of progressive experience leading Lean and Continuous Improvement efforts across business functions.
  • Proven track record of driving enterprise-wide or business-unit-wide transformation and achieving measurable results.
  • Deep expertise in Lean principles, Kaizen methodology, and business process reengineering.
  • Strong executive presence and ability to influence and communicate with senior leadership.
  • Exceptional facilitation, coaching, and change leadership skills.
  • Experience working in a matrixed, cross-functional, and global organization preferred.
  • Willingness and ability to travel up to 75%, including international travel as needed.

This position offers a hybrid work arrangement from either our Calgary or St. Thomas location and requires up to 75% travel, which may include international destinations

This position plays a critical role in advancing Cornerstone’s operational excellence journey and requires a highly motivated, strategic thinker who can inspire others, lead by example, and deliver sustainable results.



Additional Information

Cornerstone Building Brands Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 

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Manager, Business Process Excellence

Saint Thomas, Quebec Cornerstone Building Brands

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Job Description

Company Description

Cornerstone Building Brands, headquartered in Cary, North Carolina, is the largest manufacturer of external building products in North America with over $6 billion in annual revenue and an expansive North American footprint that includes almost 20,000 employees, operating in +70 manufacturing facilities, supported by a network of +80 distribution and branch office facilities. We have a broad product offering with a well-regarded brand portfolio including the #1 position in windows, vinyl siding, metal accessories, metal roofing and wall systems, and insulated metal panels. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job Description

The Manager, Continuous Improvement (CI) leads the strategic deployment of the Cornerstone Production System (CPS) across enterprise business functions upstream of Manufacturing and Supply Chain. This role is accountable for driving transformation initiatives, embedding Lean thinking, and developing a culture of operational excellence across commercial and transactional departments. Acting as a change leader and CI expert, the Manager partners with senior and executive leadership to deliver measurable improvements in business performance, customer value, and employee capability.

This role influences multiple business units, functions, and regions, ensuring alignment with corporate objectives and standardization of Lean practices across the organization.

Key Responsibilities

  • Strategic CI Leadership
    • Lead the deployment of Lean principles, Kaizen methodology, and CPS across commercial and enterprise support functions (e.g., Sales, Finance, Engineering, Customer Service, etc.).
    • Align CI initiatives with corporate strategy and drive measurable progress toward annual and long-term performance targets.
    • Collaborate with business unit leaders and executives to identify and prioritize transformation opportunities with high business impact.
  • Enterprise Transformation
    • Oversee CI efforts across multiple sites and departments, ensuring consistent adoption of CPS principles, tools, and behaviors.
    • Facilitate strategic planning processes using Lean methodologies to support cost, quality, and service-level improvements.
    • Serve as the enterprise change agent to support underperforming areas or high-priority business initiatives.
  • Capability Building & Leadership Development
    • Design and lead capability development programs for CI Managers, site leaders, and future Lean champions through CPS College™, kaizen facilitation, and structured coaching.
    • Build and mentor a high-performing network of Lean facilitators and CI practitioners across the organization.
  • Governance & Performance Management
    • Develop and execute CI governance frameworks to monitor Lean maturity, audit compliance, and ROI of transformation initiatives.
    • Lead monthly reviews of departmental CI Annual Plans, ensuring adherence to goals and providing strategic intervention when necessary.
  • Innovation & Best Practice Sharing
    • Promote cross-functional and cross-site knowledge sharing of Lean best practices, tools, and success stories.
    • Support new product introductions with pre-launch and post-launch Kaizen and process optimization initiatives.
  • Stakeholder Engagement & Communication
    • Build strong partnerships with senior stakeholders and serve as a trusted advisor to executive leadership on CI-related decisions.
    • Present CI strategies, results, and business cases to leadership teams and corporate forums.
Qualifications

  • Bachelor’s degree required; Master’s degree (e.g., MBA, Operations, or Engineering discipline) strongly preferred.
  • Minimum 10 years of progressive experience leading Lean and Continuous Improvement efforts across business functions.
  • Proven track record of driving enterprise-wide or business-unit-wide transformation and achieving measurable results.
  • Deep expertise in Lean principles, Kaizen methodology, and business process reengineering.
  • Strong executive presence and ability to influence and communicate with senior leadership.
  • Exceptional facilitation, coaching, and change leadership skills.
  • Experience working in a matrixed, cross-functional, and global organization preferred.
  • Willingness and ability to travel up to 75%, including international travel as needed.

This position offers a hybrid work arrangement from either our Calgary or St. Thomas location and requires up to 75% travel, which may include international destinations

This position plays a critical role in advancing Cornerstone’s operational excellence journey and requires a highly motivated, strategic thinker who can inspire others, lead by example, and deliver sustainable results.



Additional Information

Cornerstone Building Brands Canada is committed to an inclusive, equitable and accessible workplace. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially. 

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[FGF CAN] Operational Excellence Engineer

Greater Toronto Area, Ontario FGF Brands

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Job Description:

**Operational Excellence Engineer**

**We’re a naan traditional company…**

Reporting to the Operational Excellence Team Leader the Operational Excellence Engineer will initiate and drive execution on projects related to standardizing best practices, continually reducing costs and increasing overall efficiencies; all within a fast-paced, high-growth food manufacturing environment.

**What FGF Offers:**

* FGF believes in Home Grown Talent, accelerated career growth with leadership training. Unleashing Your Potential
* Competitive Compensation, Health Benefits, & a generous flexible medical / Health spending account
* RRSP matching program
* Tuition reimbursement
* Discount program that covers almost everything under the sun - Restaurants, gyms, shopping etc.

**Operational Excellence Engineer – QA & Sanitation**

**Summary**

Reporting to the Operational Excellence Team Leader the Operational Excellence Engineer will initiate and drive execution on projects related to standardizing best practices, continually reducing costs and increasing overall efficiencies; all within a fast-paced, high-growth food manufacturing environment.

**Primary Responsibilities :**



* As part of the Operational Excellence (OpEx) team, work on multiple projects related to operations, including Manufacturing, Sanitation, Quality, and Maintenance
* Collect and analyze data following a structured methodology (DMAIC) to implement sustainable improvements in all aspects of Operations
* Working with a multidisciplinary team, the OpEx Engineer will support planning and execution of key continuous improvement projects under the guidance of the OpEx Team Leader
* Support commissioning activities of new equipment and manufacturing lines
* Create an environment which continues to foster continuous improvement and lean manufacturing
* Lead training sessions for multiple teams including Production, Sanitation, Quality, and Maintenance
* Support troubleshooting and driving completion of projects to enable them to be brought to fruition
* Ensure that a safe working environment is maintained at all times
* Working in automation and development of prototype applications

**Required Ingredients:**



* Completed Post-Secondary education Engineering, Business Management or a related field
* 1+ year experience in a Continuous Improvement role in manufacturing (co-op is considered)
* Certifications in Lean Six Sigma is an asset
* Experience with Excel Advanced Functions and VBA is an asset
* Experience with Microsoft Power Platform (Power Bi, PowerApps, Power Automate, etc. or interest in learning) is an asset
* Must have strong working knowledge of Microsoft Office
* Prior work experience in a food manufacturing environment is an asset
* Must possess excellent analytical skills
* Must have demonstrated ability to interact with others and is adept at leading and motivating a team
* Excellent interpersonal, organizational and communication skills are required
* Flexible to work different work schedules when needed
* Must be flexible, high energy and passionate in getting things done
* Valid driver’s license

**What is the recipe for a great career at FGF?**

Working at FGF Brands, there is never a dull moment! As a successful company that is continually growing there is always challenging yet rewarding work to be a part of. We have an *entrepreneurial* spirit which encourages all our team members to use their own *creativity* and *out of the box* thinking to come up with solutions and new ideas.

In compliance with Ontario’s Bill 190, we confirm that this posting represents a current, existing vacancy within our organization.

**Disclaimer:** The above describes the general responsibilities, required knowledge and skills. Please keep in mind that other duties may be added or this description may be amended at any time.

GENHO

#LI-AG1
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Team Member - Customer Service Excellence

Burlington, Ontario Tim Hortons

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Job Description

JOB DESCRIPTION

As a Team Member and Hospitality Ambassador at Tim Hortons, your top priority is providing the Exceptional Guest Experience through the delivery of exceptional products and service. Whether you are the very first person our guests encounter, or produce the best-loved bakery items that our guests come to enjoy, you will have the opportunity to deliver and create exceptional guest experiences.

Your energy and passion for guest service are what make you a top team member in this fast-paced environment while your ability to multi-task and communicate with your fellow team members will contribute to your success!

WHY JOIN THE TEAM?

  • We have nine locations in the Burlington and Oakville area!
  • Opportunity, flexibility and new challenges every day are just a few of the reasons you will be happy you came on board. 
  • When you work at Tim Hortons, you will feel right at home. It is a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. 
  • We would love you to join the team! Because it is the people that make Tims, Tims. Moreover, we are looking for people like you!

Hospitality & Guest Service

  • The Tims Way where we welcome guests as friends and neighbours by serving great food and beverages consistently, friendly, and fast!
  • Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
  • Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate
  • Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge
  • Enhances the guest experience by following two principles: S.E.T - Smile, Eye Contact, Thank You as well as our Make It Right principles.
  • Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them and marking hot beverage lids for accuracy
  • Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru
  • Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs
  • Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
  • Listens carefully to guests and apologizes for the experience in the case of a complaint


Restaurant Operations

  • Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided
  • Prepares all products as required, following the order monitor to ensure the accuracy of every order
  • Communicates showcase and product needs to ensure proper product availability for guests
  • Regularly takes temperatures of the required products and records in the Time & Temperature Log


Policies & Procedures

  • Follows all restaurant policies, procedures and standards
  • Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant
  • Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner


Health & Safety

  • Works in compliance with occupational health and safety legislation
  • Knows, understands and follows safe work practices and procedures
  • Uses or wears personal protective equipment or clothing as required
  • Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
  • Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone


REQUIREMENTS
  • Customer service background preferred
  • Must be able to lift 25 lbs
  • Previous experience in the quick service industry is appreciated
  • Friendly and outgoing
  • Flexible schedule
  • Enjoy working in a fast-paced environment
  • Ability to multi-task
  • Ability to communicate clearly and work well on a team


ABOUT THE COMPANY

We are dedicated to creating an inclusive and accessible workplace. In line with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, we provide accommodations to applicants with disabilities throughout the hiring process. 


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.

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Director, Operations Solutions, Operational Excellence

Halifax, Nova Scotia MUFG Investor Services

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Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

  • Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
  • Scope and deliver operational excellence projects within agreed deadlines and budgets
  • Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
  • Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
  • Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Use data and insights to inform conclusions and support decision-making.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Coach and mentor team members on operational excellence methodologies and practices
  • Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
  • Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

  • 5+ years work experience in the Fund Administration industry
  • A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
  • Previous experience in delivery of effective process redesign projects using known methodologies
  • A great understanding of core business operations or operational excellence in the funds industry
  • Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
  • Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
  • Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
  • Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

  • Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
  • Agile design experience/ certification preferred


Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

This advertiser has chosen not to accept applicants from your region.

Director, Operations Solutions, Operational Excellence

Toronto, Ontario MUFG Investor Services

Posted today

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Job Description

Job Description

Job Description

Company Description

About MUFG Investor Services:

MUFG Investor Services provides asset servicing solutions to the global investment management industry. Leveraging the financial and intellectual capital of MUFG – one of the largest banks in the world with $2.8 trillion in assets – we provide clients access to a range of leading solutions from fund administration, middle-office outsourcing, custody, foreign exchange, trustee services and depository to securities lending and other banking services.

With a diverse and dynamic network of offices across the globe, MUFG Investor Services provides challenging and rewarding careers. We achieve this by offering continuous learning and development, collaborative team work environment, promotion of work-life integration, and exposure to a wide variety of work.

Imagine your future at MUFG Investor Services where you can grow professionally, in a diverse and inclusive workplace that rewards your contribution. 

#LI-Hybrid

Job Description

Reporting to the Executive Director, Head of Operations Solutions, you will:

  • Act as an SME lead on projects that support strategy achievement by contributing to the redesign of new business models; streamlining processes and implementing sustainable business changes
  • Scope and deliver operational excellence projects within agreed deadlines and budgets
  • Facilitate engagements with clients through workshops to release capacity, increase operational efficiency, remove errors in operational functions
  • Use recognized business / process modelling tools (e.g. BPMN 2.0 / UML), methodologies (e.g. Lean) to support project delivery
  • Analyze & simplify complex ideas or proposals and build a range of meaningful recommendations
  • Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
  • Use data and insights to inform conclusions and support decision-making.
  • Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
  • Coach and mentor team members on operational excellence methodologies and practices
  • Utilize your skills in the areas of structured problem solving, business analysis, analytics, design thinking and lean process improvement to help our clients drive profitability and performance through their business operations
  • Coordinating workshops and delivering formal and informal reports and presentation

#LI-Hybrid

Qualifications

You Have:

  • 5+ years work experience in the Fund Administration industry
  • A relevant primary or advanced degree e.g. business, engineering, MBA or equivalent
  • Previous experience in delivery of effective process redesign projects using known methodologies
  • A great understanding of core business operations or operational excellence in the funds industry
  • Strong knowledge of business process design, improvement, and management (BPR, BPI, BPM) concepts and approaches.
  • Experience of data capture and gap analysis – through a process, system and people focus, mapping out a clear picture of what needs to be done, adopting, and employing the most appropriate methodologies and approaches (e.g. data mining to identify issues and challenges with As-is processes) to identify issues and challenges
  • Proven ability to effectively identify process improvement opportunities; creatively developing approaches for business problem solving and ability to evaluate the trade-offs between business value drivers and costs.
  • Strong understanding of business and operational KPIs and metrics, that will facilitate change implementation and measure expected benefits

Preferred:

  • Lean Six Sigma Certification (e.g. Green Belt, Black Belt)
  • Agile design experience/ certification preferred


Additional Information

At MUFG Investor Services, we are exceptionally proud of our approach to Hybrid Working. It enables the flexibility to thrive from wherever our employees work and, stay connected to their team and our culture. When we make Hybrid Working plans, we get to know the individual and pride ourselves in underpinning all our decisions with fairness and consistency.

MUFG Investor Services provides all of its employees with an extremely attractive compensation package. In addition to base salary, there is a group medical insurance scheme, group pension scheme, reimbursement of professional subscriptions, paid holidays and assistance towards gym memberships.

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only to provide an accessible candidate experience.

MUFG is an equal opportunity employer.

This advertiser has chosen not to accept applicants from your region.

Canada Excellence Research Chairs (CERC)

Montréal, Quebec ÉTS - École de technologie supérieure

Posted 1 day ago

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Job Description

Canada Excellence Research Chairs (CERC) Posting start date: April 28, 2025 External posting only

The École de technologie supérieure (ÉTS) is looking for exceptional candidates to lead Canada Excellence Research Chairs (CERC) in a variety of strategic areas. The CERC program, the most prestigious research program in the country, aims to attract the best and brightest researchers from around the world. This unique opportunity offers a grant of up to $1 million per year, for up to eight years.

Applicants are invited to express their interest as soon as possible, but no later than September 30, 2025 . At this stage, all applications will be treated in the strictest confidence. Eligible candidates may be invited to apply for a faculty position at ÉTS, in accordance with current hiring procedures. The results of the national competition will be announced in January 2027 , for a position to be filled within 12 months.

Targeted research areas

The proposed Chair must fall within one of the strategic priorities identified by the Government of Canada. As part of this competition, ÉTS will prioritize CERCs in the following areas of its strategic research plan:

  • Aeronautics and aerospace

  • Infrastructures and built environments

  • Sustainable development, circular economy and environmental issues

This prioritization does not preclude the submission of exceptional proposals in the other sectors of ÉTS's strategic plan:

  • Health technologies

  • Innovative materials and advanced manufacturing

  • Intelligent and autonomous systems

  • Quantum engineering

  • Sensors, networks and connectivity

  • Software systems, multimedia and cybersecurity

Profile sought

This program is aimed at high-level researchers holding an associate (soon to be tenured) or full professor position, whether from academia or industry.

Those selected will be called upon to create and develop ambitious, high-impact research projects, while helping to strengthen ÉTS's position as a center of excellence in interdisciplinary, collaborative and innovative research. They will also be encouraged to build world-class research teams and foster the mobilization of knowledge within and beyond the academic world.

Submission of a notice of interest

Interested parties are invited to send their application via the online application management system before September 30, 2025.

The application must include in a single pdf document:
A letter of interest (maximum 2.5 pages)

  • A detailed curriculum vitae

  • A short statement of current and future research program, related to the targeted field(s) (maximum 2.5 pages)

Additional information

For any questions or requests for information, please write to :

About École de technologie supérieure (ÉTS)

École de technologie supérieure is a French-language university recognized for its applied expertise in engineering and technological innovation. A member of the Université du Québec network, it stands out for its close partnerships with industry and its hands-on approach to teaching. Located in Montreal - a city ranked among the best in the world for its quality of life and scientific dynamism - ÉTS offers a stimulating work environment, competitive salaries and a full range of benefits.

ÉTS is a French-language university in Quebec. It welcomes specialists from all over the world, while ensuring that professors who are not yet fluent in French at the time they take up their duties benefit from language-learning support.

Commitment to equity, diversity and inclusion

The CERC program aims to promote excellence in research while fostering best practices in equity, diversity and inclusion. ÉTS is fully committed to these principles and, through its Equal Employment Opportunity Program (EEOP), invites applications from women, Aboriginal people, visible and ethnic minorities, people with disabilities, and individuals from the 2SLGBTQIA+ community.

We recognize that career breaks can affect career paths without compromising the excellence of contributions. Candidates are encouraged to mention any relevant circumstances in their application.

Accommodation

Persons with disabilities may be provided with confidential accommodation based on their needs in this competition. If you require accommodation, we invite you to contact Alissa Lauriault (elle/she), Equity, Diversity and Inclusion Advisor in the Office of Academic Affairs, at

This advertiser has chosen not to accept applicants from your region.
 

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