67 Crm jobs in Canada
Spécialiste CRM - Salesforce / CRM Specialist - Salesforce
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Description de l'entreprise
Fondé en 1992, le CF Montréal est une équipe canadienne de soccer. Évoluant à travers les années, le club est une franchise de la Ligue Majeure de Soccer (MLS) depuis 2012 soit une ligue professionnelle comprenant l’élite du Canada et des États-Unis. Comptant plus de 130 employés permanents et plus de 300 lors de la saison des matchs, le CF Montréal est un précurseur dans le milieu du soccer au Canada. Le CF Montréal comprend une équipe dynamique et passionnée évoluant dans un environnement de travail stimulant et toujours en évolution! Tu es une personne ambitieuse, voulant participer à bâtir le nouveau visage du soccer professionnel à Montréal, au Québec? Joins-toi à notre équipe dès maintenant!
Par la Fondation Impact de Montréal, qui célébrait en 2023 son 10e anniversaire, le CF Montréal est très engagé dans la communauté. Sa mission est d’organiser et de soutenir des activités en vue d’améliorer la qualité de vie d’enfants et de familles provenant de milieux vulnérables. Elle fournit notamment des installations sportives afin de promouvoir la pratique de l’activité physique et l’insertion sociale.
UN CLUB DE SPORT PROFESSIONNEL, MAIS PLUS ENCORE!
Founded in 1992, CF Montréal is a Canadian soccer team. Evolving through the years, the club is to this day a franchise of the Major League Soccer (MLS), the elite championship of Canada and the United States. With more than 130 permanent employees and more than 300 during the season, CF Montreal is a pioneer in the Canadian soccer community. CF Montréal represents a dynamic and passionate team evolving in a stimulating and always evolving work environment! Are you an ambitious person, wanting to help build the new face of professional soccer in Montreal and Quebec? Join our team now!
Through the Montreal Impact Foundation, which celebrated its 10th anniversary in 2023, CF Montréal is deeply involved in the community. Its mission is to organize and support activities to improve the quality of life of children and families from underserved communities. In particular, it provides sports facilities to promote physical activity and social integration.
A PROFESSIONAL SPORTS CLUB, AND MUCH MORE!
Description du posteLa personne au poste sera responsable de la gestion de notre système CRM, Salesforce, en mettant l’accent sur la segmentation, l’acquisition de données clients, la visualisation des données et les requêtes SQL. Le rôle inclut également l’optimisation de la base de données pour améliorer les efforts de marketing ciblé.
Principales responsabilités
Gestion du CRM & segmentation
- Superviser et gérer notre système CRM, Salesforce, en apportant les modifications nécessaires pour optimiser son utilisation.
- Exploiter les capacités CRM de la suite Salesforce pour créer et maintenir des profils clients détaillés, garantissant des campagnes personnalisées et ciblées.
Automatisation & workflows
- Construire et maintenir des workflows automatisés pour les parcours clients clés, y compris l'intégration, la fidélisation, l'abandon de panier, le réengagement et les campagnes post-achat.
- Optimiser ces workflows pour améliorer la rétention des clients et augmenter les ventes.
Acquisition de données client
- Développer des stratégies pour acquérir des données clients à différentes étapes de leur cycle de vie.
Requêtes SQL
- Rédiger et exécuter des requêtes SQL pour extraire et analyser les données clients, afin de soutenir les initiatives de segmentation des différents départements.
Analyse de données & rapport
- Utiliser les outils d'analyse et de rapport de Salesforce pour mesurer la performance des campagnes d'email marketing et des activités CRM. Fournir des insights et recommandations pour ajuster les stratégies afin d'atteindre les KPI tels que les ventes, l'engagement et la fidélité.
Collaboration & stratégie
- Collaborer principalement avec les équipes marketing, ventes et partenariats, ainsi qu'avec d'autres départements, pour garantir l'alignement des campagnes d'email marketing et des initiatives CRM sur les objectifs commerciaux globaux.
- Soutenir la création de stratégies multicanales pour stimuler l'acquisition, la rétention et la croissance des clients.
Conformité & bonnes pratiques
- Garantir que toutes les campagnes d'email marketing respectent les lois canadiennes sur la protection des données (LPRPDE), la législation anti-pourriel (LCAP) et les autres réglementations applicables.
- Travailler lors des événements, des fins de semaine et jours fériés, selon l’attribution (assister à des événements et programmes communautaires, par exemple).
- Effectuer d’autres tâches et responsabilités connexes.
Job description
The person in this role will be responsible for managing our CRM system, Salesforce, with a focus on segmentation, customer data acquisition, data visualization, and SQL queries. The role also includes optimizing the database to enhance targeted marketing efforts.
Main responsabilities
CRM Management & Segmentation
- Oversee and manage our CRM system, Salesforce, making necessary adjustments to optimize its use.
- Leverage Salesforce CRM capabilities to create and maintain detailed customer profiles, ensuring personalized and targeted campaigns.
Automation & Workflows
- Build and maintain automated workflows for key customer journeys, including onboarding, retention, cart abandonment, re-engagement, and post-purchase campaigns.
- Optimize these workflows to improve customer retention and increase sales.
Customer Data Acquisition
- Develop strategies to acquire customer data at various stages of their lifecycle.
SQL Queries
- Write and execute SQL queries to extract and analyze customer data, supporting segmentation initiatives across departments.
Data Analysis & Reporting
- Use Salesforce analytics and reporting tools to measure the performance of email marketing campaigns and CRM activities.
- Provide insights and recommendations to adjust strategies and achieve KPIs such as sales, engagement, and loyalty.
Collaboration & Strategy
- Collaborate primarily with the marketing, sales, and partnerships teams, as well as other departments, to ensure alignment of email marketing campaigns and CRM initiatives with overall business objectives.
- Support the development of multichannel strategies to drive customer acquisition, retention, and growth.
Compliance & Best Practices
- E nsure all email marketing campaigns comply with Canadian data protection laws (PIPEDA), anti-spam legislation (CASL), and other applicable regulations.
- Be available to work during events, weekends, and holidays as assigned (e.g., attending community events and programs).
- Perform other related tasks and responsibilities as needed.
- La personnalité! proactive, rigoureuse, débrouillarde, axée solution, ayant un grand sens du travail d’équipe .
- Diplôme universitaire en marketing, commerce, intelligence d’affaires, technologies de l'information ou dans un domaine connexe.
- 2 à 4 ans d'expérience avec Salesforce Marketing Cloud, avec une expertise pratique dans Journey Builder, Automation Studio.
- Maîtrise de Salesforce Sales Cloud et compréhension des meilleures pratiques en CRM.
- Expérience en marketing par email et gestion de campagnes, y compris segmentation, automatisation et tests A/B.
- Connaissance de logiciel et outil d’entrepôt données.
- Connaissance de Tableau; un atout.
- Solide compréhension des réglementations sur la confidentialité des données, notamment les lois canadiennes (LPRPDE & LCAP) et les meilleures pratiques d'hygiène des données.
- Compétences en SQL.
- Esprit analytique avec une expérience en analyse de données et rapports.
- Démontrer de la flexibilité dans les heures et jours de travail (soirs, fin de semaines, et jours fériés) selon les besoins du Club.
Required qualifications
- Personality! Proactive, detail-oriented, resourceful, solution-focused, with a strong sense of teamwork.
- Bachelor’s degree in marketing, Business, Information Technology, or a related field.
- 2 to 4 years of experience with Salesforce Marketing Cloud, with hands-on expertise in Journey Builder, Automation Studio, and Email Studio.
- Proficiency in Salesforce Sales Cloud and a solid understanding of CRM best practices.
- Experience in email marketing and campaign management, including segmentation, automation, and A/B testing.
- Knowledge of data warehousing software and tools.
- Familiarity with Tableau is an asset.
- Strong understanding of data privacy regulations; Canadian privacy and anti-spam laws (PIPEDA & CASL) as well as data hygiene best practices.
- Proficiency in SQL.
- Analytical mindset with experience in data analysis and reporting.
- Requires flexibility towards working hours and day (evenings, weekends, and holidays) as needed by the Club.
Informations complémentaires
Informations supplémentaires
Le CF Montréal remercie les personnes qui manifestent un intérêt en déposant leur candidature. Toutefois, seules les personnes dont la candidature aura été retenue seront contactées. Le CF Montréal a comme valeurs et mission les principes d’équité, de diversité et d’inclusion. L’interculturalisme définit non seulement notre sport, mais notre Club. Nous nous engageons donc à appliquer ces principes dans nos processus de recrutement ainsi que dans notre environnement de travail. Pour plus de questions, quant aux actions prises par le CF Montréal, n’hésitez pas à nous contacter.
CF Montréal thanks those who express an interest by submitting their application. However, only successful candidates will be contacted. CF Montréal's values and mission are the principles of equity, diversity and inclusion. Interculturalism defines not only our sport, but our Club. We are therefore committed to applying these principles in our recruitment processes as well as in our work environment. For more questions about the actions taken by CF Montreal, do not hesitate to contact us.
Campaign Automation & CRM Specialist
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The Campaign Automation & CRM Specialist serves as a campaign automation expert, managing Canada's campaign automation, identifying technical opportunities and limitations, leveraging expertise in campaign execution best practices to support omnichannel strategies, and collaborating with stakeholders for effective execution. Ensures adherence to business rules, mitigate campaign execution and system risks, participate in data-driven strategy reviews. Acts as a CRM expert and business partner, by providing guidance to stakeholders on technical, functional, process, data and integration aspects, and impact of requested changes. Manages projects to implement new CRM features and enhancements, including testing and training, contributing to seamless deployments. This role requires strong networking skills as it involves close collaboration with cross-functional teams and managing updates within CRM platforms to ensure the latest configurations and data accurately represent the business needs (user access, territory structure, segmentation, etc.). This role contributes to both Global and Local strategic initiatives.
**Responsibilities**
+ Manage campaign automation and virtual event execution for Canada through the global Delivery Units across supported channels. Serve as a campaign automation expert, supporting omnichannel strategies and the use of new and existing digital channels. Collaborate with Campaign Owners and Omnichannel Managers for accurate and timely campaign execution. Manage campaign and event requirements, programming, target list development, and change requests.
+ Ensure teams follow global business rules and create new rules for local campaigns as needed. Drive effective change management to enable smooth collaboration with stakeholders. Identify and mitigate potential risks related to execution, systems, etc. in campaign strategies and monitor campaign performance. Perform in-depth testing of new and existing campaign and event functionality.
+ Partner with stakeholders to conduct regular campaign reviews, analyze data, understand customer behavior, and inform future strategies. Collaborate on system/process enhancements to improve campaign and event effectiveness.
+ Collaborate with the Global Data Driven Engagement Community to share insights into successful campaigns, events and general learnings.
+ As a CRM Subject Matter Expert (SME), identify, implement, and improve CRM capabilities to drive efficiencies for Business User groups across the organization, such as Sales, Medical, Marketing, etc.
+ Network with local and global stakeholders to build credibility and influence without authority. Provide guidance to local and global stakeholders on the impact of any requested changes to the current CRM solution or implementation of new features. Perform requirements gathering. Translate complex technical information into business-friendly terminology that is clear and concise using verbal, written and visual presentations.
+ Manage CRM projects for implementations, upgrades, releases, etc., including timelines, requirements, testing, training, change management, communications, and documentation. Proactively identify risks, issues, and dependencies that may impact project timelines or deliverables, and collaborate with stakeholders to devise a mitigation strategy. Determine implementation approach with a focus on quality and efficiency for Business Users.
+ Provide guidance to Business Users, work with Level 2 CRM Support on technical issues, and follow through to resolution.
+ Partner with Analytics and Business Leads to develop or modify alignments, segmentation, customer targets, etc., and manage updates within CRM platforms, ensuring the most recent information is available in the system.
+ Performs analysis to identify opportunities for improvement, streamline workflows, and enhance system functionality. Lead requirements gathering. Document processes and manage updates.
+ As a Data Steward, ensure data quality and integrity, identifying potential risks, prior to implementing enhancements or configuration changes in CRM.
+ Manage consent in all relevant platforms to ensure local compliance requirements are met. Act as the consent model SME and provide guidance to local and global teams on downstream impact of any changes.
+ Perform data loads, validation, data maintenance, etc. Ensure compliant usage of the system. Manage user setup and ensure end users have the necessary access based on role requirements.
+ Develop ad-hoc reports and present data in a user-friendly manner.
+ Lead investigations into platform, process, data, and integrations issues, ensuring resolution.
+ Completion of assigned projects and tasks within the set deadlines. Develop documentation, such as SOPs, internal knowledge documents, etc. Look for opportunities to innovate and improve efficiencies.
This position is based in the Burlington, Ontario office located at 5180 South Service Road and is **flexible.**
Employees in flexible roles are required to be at the office a minimum of 50% of the time each month and must report to the office when requested and required by their Manager/Department.
**Requirements**
+ University Degree or post-secondary education
+ 5 years of experience in marketing automation programming and CRM required, preferably in Adobe Campaign and Veeva / Salesforce CRM
+ Skilled in managing large data sets and CSV data loads
+ Experienced in consent management and privacy laws in Canada i.e., CASL, PIPEDA
+ Pharmaceutical industry experience required
+ Proven experience in presenting complex content in a clear, concise, and target-group-oriented manner, with strong presentation skills
+ Strong networking skills with the ability to communicate and influence effectively with all levels of the organization (verbal, written and presentation skills), locally and globally
+ Accountable, proactive, self-starter, with a focus on improving efficiencies, quality, and innovation
+ Excellent skills in critical thinking, problem-solving and attention to detail
+ Ability to work independently and collaboratively in a fast-paced, deadline-driven environment, managing multiple priorities and adapting to changing requirements
+ Demonstrated experience in project management and business analysis
+ Advanced skills in Word, Excel, PowerPoint, MS Project, etc. are required
+ French and English language skills are an asset for the purpose of working cross-functionally with Boehringer colleagues across Canada and with colleagues situated globally
**Total Rewards**
We offer a competitive salary, generous amount of paid time off (vacation, personal days, contingency paid time off days for Long Term Contract Employees), comprehensive and flexible benefits plan, Defined Contribution Pension Plan with company matching of RRSPs, Employee and Family Assistance Plan, employee and leadership development programs, and programs to support overall health and wellness for employees.
Visit TO APPLY?**
Click the "Apply Now" button below to submit your application.
We thank all applicants for their interest in our company. Please note that only candidates selected for an interview will be contacted.
Boehringer Ingelheim Canada is committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process. If you require accommodation, we will work with you to meet your needs.
**DEADLINE FOR APPLICATIONS**
Applications for this position will be accepted until October 23, 2025.
Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.
All qualified applicants will receive consideration for employment without regard to a person's actual or perceived race, including natural hairstyles, hair texture and protective hairstyles; color; creed; religion; national origin; age; ancestry; citizenship status, marital status; gender, gender identity or expression; sexual orientation, mental, physical or intellectual disability, veteran status; pregnancy, childbirth or related medical condition; genetic information (including the refusal to submit to genetic testing) or any other class or characteristic protected by applicable law.
Dynamics CRM developer
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Job Description
Salary:
Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, thenOnyx-Fire Protection Services Inc.is the place for you!
WHO ARE WE?
Onyx-Fire is Canadas fastest growing fire-protection business, operating across provinces throughout Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry.
THE OPPORTUNITY:
We're seeking a skilled and passionate Software Developer to join our team and work on exciting projects using Microsoft technologies. If you're a talented developer who's eager to work on diverse and challenging projects while collaborating with a dedicated team, we'd love to hear from you!
Objectives & Responsibilities of the software developer:
- Design, develop, customize, and deploy Microsoft Dynamics 365 solutions (Sales, Customer Service, Field Service, or other modules as required).
- Work closely with business analysts and stakeholders to gather requirements and translate them into technical solutions.
- Develop plugins, workflows, custom entities, and integrations using C#, .NET, JavaScript, and Power Platform tools.
- Maintain and enhance existing Dynamics 365 applications, ensuring optimal performance and user experience.
- Implement data migration and integration solutions using Dynamics 365 Data Export Service, Power Automate, or other tools.
- Troubleshoot and resolve application issues, providing technical support to end-users.
- Create and maintain technical documentation, including solution design documents and user guides.
- Stay up-to-date with the latest Dynamics 365 features, updates, and best practices.
OUR IDEAL CANDIDATE:
You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. Youre comfortable working in fast paced environments both independently and in a team of 10+ members. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
The ideal candidate would have the following attributes, strengths, and experience:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Minimum 4 years of hands-on experience with Microsoft Dynamics 365 (CRM/CE), including customization and configuration.
- Proficient in C#, .NET, JavaScript, HTML, and CSS.
- Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
- Strong understanding of Dynamics 365 security model, workflows, business process flows, and integrations.
- Experience with REST APIs, web services, and data migration tools.
- Familiarity with Azure services, DevOps practices and experience with Microsoft Dynamics 365 Business Central, including development using AL language and extension management is a plus.
- Strong understanding of SQL Server databases, including database design, T-SQL, optimization, and maintenance.
- Excellent problem-solving and analytical skills and attention to detail.
- Strong communication and teamwork abilities. Proficiency in English with excellent communication skills.
- Customer-oriented with strong people skills.
PLEASE NOTE:Local candidates only. Hours of work are 8:00am 5pm Monday though Friday.
WHATS IN IT FOR YOU?
- Competitive Salary.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities. Onyx has nearly doubled in size in the past 12-months, this is your chance to join a rapidly growing company which creates significant opportunity for career progression.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care after three months.
INTERESTED IN THE NEXT STEP TO JOIN US?
If this opportunity sounds like the right fit for you, please submit your resume today.
Onyx Fire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. Should you have any questions regarding accommodation or how your unique abilities translate to the role please
Please note that only short-listed candidates will be contacted.
Procedure Specialist- CRM (Alberta)
Posted 12 days ago
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Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
+ We offer flexible work policies that allow a healthy balance between personal and professional life.
+ We invest in the development of our employees through training and growth opportunities.
+ We foster an environment where every voice is heard and valued.
**The Opportunity**
This position is with our CRM Division and field-based in Alberta. As a global leader in Cardiac Rhythm Technologies, we focus on innovative technologies that can improve the way doctors treat people with heart arrhythmias, or irregular heartbeats.
**What You'll Do**
+ The CRM Procedure Specialist is primarily responsible for assisting customers in device implantation and follow-up, in-servicing and maintaining Abbott (formerly St. Jude Medical) products for Cardiac Rhythm Management. This responsibility will require expertise in the fluoroscopic imaging and surgical techniques used to implant these devices, as well as broad knowledge of all pacing and defibrillation algorithms that are programmed in these devices.
+ Providing clinical expertise, collaborating with the Sales Team (Territory Manager and Regional Manager) to assist with developing business strategies and growth, while serving as a technical conduit between customers and Abbott.
+ Within the limit of company policies, procedures, programs and budgets, the CRM Procedure Specialist is responsible for and has commensurate authority to accomplish the duties set forth:
+ Assist customers in utilizing Abbott products during pacemaker, ICD and CRT implantation and clinical follow-up providing clinical expertise
+ Work requires the application of theoretical principles and creative/analytical techniques typically acquired through extensive and detailed in-house training and experience gained in Device Clinics, ORs and Procedure rooms. Maintains expert knowledge and consults on technical and clinical advancements. Identifies and routinely uses the most effective, cost efficient and best practices to execute processes; continually evaluates their effectiveness and appropriateness.
+ Provide troubleshooting support to established Abbott accounts. Provide software and hardware enhancements as required. Work with sales team to develop long term relationships and business growth
+ Coordinates clinical evaluation of products under Limited Market Release Authorization (LMRA)
+ Provide educational services to medical staff and Allied Health Professionals, on subjects related to Cardiac Rhythm Management
+ Provide training on products, procedures, and applications to Abbott staff when required
+ Contribute to Clinical, Training and Education and Sales Organizations as a speaker/trainer, developer of training materials and/or Technical Memos on new technologies (including competitive products).
+ Attend and provide direction during evaluation of CRM products to first-time users
+ Work closely with the Territory Managers to drive business opportunities and sales growth
+ Maintain expert status and continuing clinical and technical proficiency in advanced Pacing, Implantable Cardiac Defibrillators, Cardiac Resynchronization Therapy technologies. Product expertise should go beyond features and benefits, focusing also on design, development, clinical application and competitive positioning. Attend scientific symposia, congresses, or other meetings for continuing education and to support product displays.
+ Maintain proficiency in CRM
+ Obtain Abbott Company certification in Abbott CRM technologies
+ Assist with Regional/National activities such as: timely Product Experience Report submissions; inventory consignment counts and inventory management.
+ Role model Abbott values and ensure all Regional activities maintain a positive customer perception of the Abbott brand
+ Be flexible with travel within Canada for case support, training and meetings (both regional and national)
+ In case the employee is being made aware of an event of complaint in relation to a product distributed by Abbott, said employee shall report this in compliance with the SOP 87600 on Product Experience Reports through EPIQ tracking system
**Education/Experience/Competencies:**
+ College two years or equivalent
+ Minimum of 1 to 3 years' experience
+ Driver's License and willingness to travel up to 60% of the time in the assigned territory.
+ Excellent written and verbal communication skills.
+ Ability to influence, approachable, ability to build credibility with customers as a knowledgeable resource
+ Ability to deal with ambiguity
+ Excellent problem solving and organizational skills
+ Demonstrated ability to work in a team environment is key
+ Demonstrated verbal and written communication, interpersonal and presentation skills.
+ Must be able to perform intermediate level arithmetic calculations, including ratios, rates and percentages; draw and interpret graphs; apply the principles of rational systems to solve practical problems; effectively deal with a variety of tangible variables in situations where only limited standardization exists; and interpret a variety of instructions furnished in written, diagrammatic or schedule form
+ Occasional weekend travel may be required for meetings and case support
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
**Connect with us at** , on Facebook at and on Twitter @AbbottNews and @AbbottGlobal.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email
CRM and Email Specialist
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Job Description
Are you a strategic, analytical, organized thinker with strong database skills looking to develop your career in CRM?
Are you passionate about email and CRM and enjoy seeing the direct results of your campaigns?
Are you excited about creating unique, once in a life-time experiences for our guests?
If so, Scenic Luxury Cruises & Tours and Emerald Cruises Canada has an opportunity for you !
The Opportunity:
We are looking for a creative, forward-thinking CRM and Email Specialist to join our in-house marketing team in Vancouver. Reporting to the Director of Marketing, Canada you will assist in the implementation of CRM strategy with a focus on email marketing, data, and performance both locally and contributing across global markets. The role will involve utilising in-house and third-party platforms to manage the day-to-day touch points and communications of our customers, including the implementation of new CRM programs and email campaigns.
The role requires a proactive individual able to work collaboratively with wider marketing teams to ensure business targets are reached. You’ll manage analytics on all campaigns producing regular reports and be comfortable interpreting large amounts of data. There’s also a creative element to the role, with freedom for content creation, copywriting and contributing to new customer journeys, as well as liaising with stakeholders, both internally, externally and on a global level. The ideal candidate will be an enthusiastic, hands-on, commercially focused, and highly motivated professional who thrives working in a fast-paced environment.
Key Responsibilities:
- Supporting the execution of the multi-channel CRM strategy across all brands.
- Research, develop and implement new CRM projects (e.g. email user journeys, lead nurturing programs) driving KPI’s, increasing web traffic, improving online conversion and booking revenue.
- End-to-end management of all email communications - from content brief, email build, execution, and reporting.
- Liaise with Brand and Studio stakeholders to produce targeted, high quality, on brand email communications.
- Updating, maintaining, and improving in-house CRM systems and programs.
- Working with external suppliers and agencies to improve the quality of our leads and segmentation.
- Use of Analytics to monitor performance and produce weekly, monthly, and annual reports.
- Develop an understanding of customer life cycles and LTV (customer lifetime value).
- Progress the business capability in email automation, personalisation, and device optimisation.
Requirements:
- 2-3+ years experience managing email campaigns utilizing an email service provider (ESP).
- Strong communication skills and understanding of database marketing principles and CRM, email marketing and development of loyalty and retention programs.
- Strengths in detail, data analysis and the ability to interpret market insights to optimize campaign plans are a must.
- Experience with Acoustic Campaign, Chamaileon Email Design Platform, Google Analytics and working knowledge of HTML is desired.
- Previous experience with HubSpot CRM, Microsoft Dynamics 365, Zoho CRM, or other customer relationship management systems is desirable.
Why Choose Scenic Group?
Scenic Group is an equal-opportunity employer offering a competitive compensation and benefits package including:
- Salary range: $68,000-$71,000
- Four weeks vacation
- Hybrid work schedule
- A generous health and wellness account
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Dynamics CRM Project Manager
Posted 5 days ago
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Job Details
About R Systems
R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals. We Are Great Place to Work Certified in 10 countries with a full-time workforce (India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand)! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.
Company Link
Job Description:
- 12+ years of experience in It Project Manager and development
- 6+ MS Dynamics CRM
- PMP Certification
Why Join R Systems?
- Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
- Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
- Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
- Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
- E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
- Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.
If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!
R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.
Employers have access to artificial intelligence language tools ( AI ) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Développeur CRM Dynamics 365
Posted 450 days ago
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Job Description
Le Développeur sera responsable de contribuer à un important projet d’implantation du CRM de Microsoft Dynamics 365 à travers l’organisation.
PLUS PRÉCISÉMENT
• Réaliser l’analyse technique et le développement des fonctionnalités personnalisées
• Assurer le développement d’API afin de lier le CRM aux autres systèmes partenaires
• Rédiger les plans de déploiement des solutions et veiller à la performance des livraisons
• Réaliser les tests automatisés et maintenir à jour la documentation technique
• Être le point de contact principal à l’interne sur ce projet et collaborer avec le fournisseur externe
• Œuvrer en mode 360 en étant autant dans le développement que dans l’opérationnel
PROFIL
• 5+ années d’expérience en tant que Développeur
• Expérience professionnelle avec le CRM Microsoft Dynamics 365
• Maîtrise de l’environnement C# .NET, Power Apps, Azure DevOps
• Bonne connaissance de la méthodologie SAFE et AGILE
• Forte autonomie, désir d’apprendre, proactivité et esprit collaboratif
• DEC ou BAC en informatique ou l’équivalent
• Bilinguisme (Français requis, Anglais fonctionnel)
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Administrateur(trice) système Dynamics 365 CRM/Dynamics365 CRM System Administor
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Job Description
La dynamique de votre équipe :
Nous recherchons un administrateur système Microsoft Dynamics 365 CRM proactif et techniquement compétent pour rejoindre notre équipe informatique en pleine croissance. Ce rôle est essentiel pour garantir la stabilité, la sécurité et les performances de notre environnement D365 CRM.
Votre journée en un coup d'oeil :
- Administrer, maintenir et assurer le support de la plateforme Dynamics 365 Customer Engagement (Ventes, Service client, Service sur le terrain, etc.)
- Gérer les rôles des utilisateurs, les paramètres de sécurité, les workflows et les règles métier
- Effectuer la surveillance du système, les mises à jour correctives et l’optimisation des performances
- Coordonner avec les parties prenantes pour recueillir les besoins et livrer des améliorations et des configurations du CRM
- Travailler avec les développeurs et intégrateurs pour gérer les plugins, les entités personnalisées et les solutions Power Platform (Power Automate, Power Apps)
- Soutenir l'intégrité des données et les activités de migration à l’aide d’outils comme KingswaySoft ou Azure Data Factory
- Garantir la conformité aux politiques de gouvernance, de sauvegarde et de reprise après sinistre
- Documenter les processus et fournir une formation et un support aux utilisateurs finaux
Ce qui fait de vous un excellent candidat :
- Maîtrise du français et de l'anglais, tant à l'oral qu'à l'écrit (ce poste nécessite des interactions avec nos collaborateurs et clients internationaux)
- Minimum 3 ans d’expérience dans l’administration de Microsoft Dynamics 365 CE/CRM
- Maîtrise des configurations du système CRM, du modèle de sécurité, de la gestion des données et des personnalisations système
- Expérience pratique des composants Power Platform
- Familiarité avec les services Azure, Active Directory et les intégrations Office 365
- Excellentes compétences en résolution de problèmes et en communication
- Les certifications Microsoft (par exemple, PL-200, MB-910, MB-920 ou équivalent) sont un atout majeur
Un atout si vous avez :
- Expérience avec Dynamics 365 CRM sur site et migration vers le cloud
- Connaissance des pratiques DevOps/ALM avec les pipelines Azure DevOps
- Compréhension de base de JavaScript, C# et FetchXML
Voilà ce que nous offrons !
- Régime de rémunération attrayant
- Programme de remboursement des frais de formation
- Repas subventionnés à notre incroyable Bistro (Les Cordons Bleus)
- Équilibre entre vie professionnelle et vie privée grâce à un horaire de travail flexible
- Café gratuit à volonté
- Espace de stationnement gratuit pour tous les employés
- Centre d’entraînement sur place
Nous savons que la diversité des parcours et des expériences apporte une grande valeur à nos équipes. Même si vous ne cochez pas toutes les cases nous vous encourageons à postuler – votre profil pourrait nous surprendre!
Merci pour votre candidature, mais veuillez noter que seul(e)s les candidat(e)s sélectionné(e)s seront contacté(e)s. Les chasseurs de têtes et les agences de recrutement ne sont pas autorisés à soumettre des CV par l'intermédiaire de ce site web ou directement aux gestionnaires.
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Your team’s dynamic:
We're seeking a proactive and technically skilled Microsoft Dynamics 365 CRM System Administrator to join our growing IT team. This role is pivotal in ensuring the stability, security, and performance of our D365 CRM environment.
Your day at a glance:
- Administer, maintain, and support the Dynamics 365 Customer Engagement platform (Sales, Customer Service, Field Service, etc.)
- Manage user roles, security settings, workflows, and business rules
- Perform system monitoring, patching, and performance tuning
- Coordinate with stakeholders to gather requirements and deliver CRM enhancements and configurations
- Work with developers and integrators to manage plugins, custom entities, and Power Platform solutions (Power Automate, Power Apps)
- Support data integrity and migration activities using tools like KingswaySoft or Azure Data Factory
- Ensure compliance with governance, backup, and disaster recovery policies
- Document processes and provide end-user training and support
What makes you a great fit:
- Fluent in French and English, both verbal and written (this role requires interaction with our international collaborators and customers)
- 3+ years of experience in administering Microsoft Dynamics 365 CE/CRM
- Proficient in CRM system configurations, security model, data management, and system customizations
- Hands-on experience with Power Platform components
- Familiarity with Azure services, Active Directory, and Office 365 integrations
- Excellent problem-solving and communication skills
- Microsoft certifications (e.g., PL-200, MB-910, MB-920, or equivalent) are a strong asset
An asset if you have:
- Experience with Dynamics 365 CRM on-premises and cloud migration
- Exposure to DevOps/ALM practices with Azure DevOps pipelines
- Basic understanding of JavaScript, C#, and FetchXML
Let’s talk perks!
- Attractive compensation package
- Training Tuition Reimbursement Program
- Subsidized meals in our amazing Bistro (Les Cordons Bleus)
- Work-life balance with a flexible working schedule
- Free, unlimited coffee
- Private, free parking for all employees
- Onsite fitness facility with personal trainer
We know that diverse backgrounds and experiences bring great value to our teams. Even if you don't think you tick all the boxes, we still encourage you to apply - your profile may surprise us!
Thank you for your application, but please note that only selected candidates will be contacted. Head-hunters and recruitment agencies may not submit resumés/CVs through this Web site or directly to managers.
CRM & Campaign Analyst
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Job Description
Overview:
Reporting to the Senior Digital Marketing Manager, the CRM & Campaign Analyst is responsible for turning customer data into actionable insights that power personalized experiences and drive loyalty. You will manage segmentation, campaign measurement, and journey optimization across CRM, CDP, and loyalty initiatives—ensuring customers receive the right message at the right time. This role requires expertise in Salesforce Marketing Cloud, Salesforce Data Cloud, Google Analytics (GA4), and Tableau, with proven experience in testing, personalization, and customer journey mapping. You’ll play a critical role in increasing customer lifetime value and shaping a data-driven retention strategy.Key Responsibilities
- Develop and optimize customer lifecycle journeys, from acquisition to retention and loyalty.
- Manage customer segmentation in Salesforce Data Cloud to enable targeted, personalized campaigns.
- Build and optimize cross-channel journeys in Salesforce Marketing Cloud using behavioral, transactional, and engagement data.
- Design and analyze A/B tests (subject lines, offers, content, timing) to maximize performance.
- Leverage dynamic content and personalization to enhance engagement across email, SMS, and digital channels.
- Map end-to-end customer journeys, highlighting pain points and opportunities for improved retention.
- Deliver campaign and lifecycle performance reporting through Google Analytics (GA4), Salesforce, and Tableau.
- Partner with CRM, loyalty, and marketing teams to drive strategy informed by data and insights.
- Ensure compliance with communication frequency guidelines and CASL requirements.
- Contribute customer insights and analysis to leadership and franchise reporting.
- Stay ahead of industry trends in lifecycle marketing, personalization, and analytics.
- Strong knowledge of Salesforce Marketing Cloud and Salesforce Data Cloud.
- Proficiency in GA4, Tableau, and SQL for data manipulation and visualization.
- Expertise in A/B testing and personalization strategies.
- Analytical mindset with strong storytelling and communication skills.
- Collaborative, self-starter who thrives in fast-paced environments.
- Passion for customer insights, digital marketing, and retail/beauty.
- Bachelor’s degree in Marketing, Business Analytics, or related field.
- 5+ years of experience in marketing data analysis.
- 3+ years of hands-on experience with CRM/lifecycle platforms (preferably Salesforce).
- Proven experience with campaign optimization, customer segmentation, and loyalty strategies.
- Retail or beauty industry experience is an asset.
- Knowledge of CASL and PIPEDA is an asset.
How to Apply - Ready to join our community? Submit your online application today!
Check us out!
Chatters prioritizes diversity, equity and inclusion because we know it will make our company a better place to work and shop. We are committed to creating accessible environments for our team members, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.
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Data Analyst, CRM
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Job Description
Recipe Unlimited Corporation is Canada’s leading full service restaurant company. Home to such iconic brands as Swiss Chalet, Harvey’s, St.Hubert, Montana’s, Olive Garden Canada, Bier Markt, East Side Mario’s, The Landing Restaurant Group, New York Fries, The Pickle Barrel & Catering, State & Main, Elephant and Castle, Original Joe’s, Fresh Kitchen + Juice Bar, The Burger’s Priest, Blanco Cantina and Anejo. With this diverse portfolio of restaurants our Home Office Teammates have the opportunity to work on a wide variety of some of the most popular, well-loved brands in Canada. Variety isn’t the only thing we offer – we are passionate about our industry, we celebrate and support diversity of thought, we are innately curious and encourage our Teammates to take ownership. Above all else, we believe in doing the right thing for our people, our communities and our planet.
The Data Analyst – CRM plays a critical role in transforming customer data into meaningful insights that drive personalized engagement, marketing effectiveness, and business growth. This role ensures seamless data integration between Salesforce, mParticle, and other systems, enabling a unified customer view. By translating complex data into compelling narratives and strategic recommendations, this role empowers cross-functional teams with actionable intelligence. The analyst will present these insights to marketing and business leadership, directly influencing campaign strategy and investment. This position bridges the gap between raw data and strategic decision-making, acting as a key consultant to help the organization deliver more relevant, data-driven customer experiences.
What you will do in this Role
1. Data Integration & Management
Design, validate, and monitor data flows between mParticle, Salesforce, and other internal/external data sources (Open Table, Big Query, Guest WiFi).
Partner with development teams to ensure proper tracking and tagging across digital channels (web, app).
Troubleshoot data discrepancies and support data hygiene efforts across platforms.
2. Reporting & Analytics
Build and maintain regular and ad hoc reports on CRM performance, customer engagement, and campaign KPIs.
Conduct deep-dive analyses to uncover the 'why' behind user behavior, lifecycle trends, and segmentation performance.
Translate complex data findings into clear, compelling narratives that tell the story behind the numbers. Articulate strategic recommendations to marketing leadership and business stakeholders to drive campaign optimization and inform future strategy.
3. Dashboard Development
Develop and maintain interactive dashboards in Looker Studio for internal stakeholders.
Ensure consistency in data definitions and visual standards across dashboards.
Automate and streamline recurring reports where possible.
4. Segment Creation & Management
Define, build, and document audience segments in Salesforce Marketing Cloud, mParticle, or other CDP/CRM tools.
Assist email developers with strategic audience targeting and personalization.
Monitor segment performance and provide insights to improve targeting precision.
5. Collaboration & Stakeholder Support
Act as a key strategic partner and internal data consultant for CRM, Marketing, Ecommerce, and IT teams to align data strategy with business objectives.
Present and defend analytical findings to stakeholders at all levels, including senior leadership, translating technical results into clear, business-focused implications and actionable next steps.
Contribute to continuous improvement of CRM data strategy and tooling.
6. Data-Driven Customer Experience
Influence and guide the strategic development of customer journeys by providing data-backed narratives on customer behavior and friction points.
Serve as the subject matter expert on customer data, advising stakeholders on how to best leverage segmentation and personalization to achieve specific business goals.
Present data-driven stories that shape and refine communication strategies, ensuring marketing efforts are targeted and effective.
Support and enhance journey mapping efforts, ultimately driving a more seamless and effective customer experience.
What We Are Looking From You
Required:
Bachelor’s degree in Data Analytics, Statistics, Computer Science, Marketing, or related field.
4+ years experience in a data analyst or CRM analyst role.
Strong experience with SQL, Google BigQuery, or other query languages/tools.
Proficiency in Looker Studio (formerly Data Studio) and other data visualization tools.
Solid understanding of customer journey data, digital tracking, and data modeling.
Preferred:
Experience with data integration tools
Proficient with Salesforce (Marketing Cloud or CRM) and mParticle or similar CDP.
Familiarity with Python, R, or other analytics scripting languages.
Knowledge of data privacy regulations (e.g., GDPR, CCPA).
Key Skills:
Analytical thinking and attention to detail
Strong communication and storytelling with data
Problem-solving mindset with data integration and transformation
Collaborative and cross-functional work style
What’s in it for you?
Flexible/Hybrid work environment
You’d be joining a close-knit, innovative team of creative and energetic go-getters
You’d be a part of Canada’s largest full-service restaurant company that leads the industry in size and innovation
20% associate discount dining card and monthly dining allowance valid at participating Recipe brands
A welcoming, fun and safe work environment founded on respect
Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands
Industry-leading benefits, wellness programs, and total rewards programs
Recipe is committed to providing a diverse, equitable and inclusive workplace. Celebrating people, being passionate and curious, owning it, and doing the right thing are the values that guide how we build our teams, support our franchisees and create a company that unlocks the full potential of everyone.
Recipe is dedicated to providing accommodations in accordance with applicable human rights and accommodation legislation. For individuals that require accommodations please contact