54 Crm jobs in Canada
CRM Administrator (HubSpot)
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CRM Administrator (HubSpot) (Canada, Remote)
The CRM Administrator (HubSpot) is a key operational and strategic contributor responsible for managing, maintaining, and optimizing Multiviews use of HubSpot CRM. This role ensures that the platform capabilities are fully leveraged to drive user adoption, revenue growth, improve client experiences, support cross-functional goals, ensure data accuracy, and improve efficiency.
Reporting to the Director of IT, this position combines technical CRM administration with process improvement, data stewardship, user support, and stakeholder collaboration. The ideal candidate is proactive, detail-oriented, and thrives on improving systems and workflows with both technical skill and strong interpersonal communication. Able to engage and work with internal personnel at all levels throughout the organization. The CRM Administrator will work cross-functionally to enhance reporting, automation, and efficiency while driving best practices for CRM utilization.
WHAT WE ARE LOOKING FOR:
At Multiview, we have a passion for driving client success through working smartly and together as a team. We want every employee to have the desire to be a contributing member of our culture where the genuine care of people and believing in better is our compass.
CRM administrator is an excellent communicator, with a great attention to detail, problem-solving mindset, comfortable working independently, meeting with stakeholders to provide training on procedures and applications. This role requires a combination of interpersonal and technical skills, that provide energy and enthusiasm for solving technical and nontechnical challenges.
If this sounds like you, read on!
WHAT YOU WILL DO:
CRM Management & Optimization
- Administer the day-to-day use of HubSpot across Sales, Marketing, Client Success and Operations teams.
- Manage user setup, permissions, team hierarchies, pipelines, custom properties, and integrations.
- Audit and optimize existing HubSpot configurations, including pipeline
- Stay current on new HubSpot and marketing hub automation features and industry best practices, recommending changes to improve usability and value.
Data Stewardship & Hygiene
- Perform regular audits of CRM data and processes to ensure accuracy, completeness, and consistency.
- Identify and reconcile duplicate or outdated records; validate data sources and automate data enrichment where possible. Where applicable, data input validation to bring about data accuracy improvements.
- Define and enforce data entry standards and usage conventions to promote uniformity across CRM fields.
- Collaborate with IT and Operations teams to integrate CRM data with third-party systems, databases, and tools (e.g., ERP, analytics platforms, customer support systems - Zendesk, Wrike).
Process Improvement & Automation
- Analyze current sales, marketing, and customer lifecycle workflows within HubSpot to identify inefficiencies or gaps.
- Work cross-functionally with marketing, sales, client success and IT to ensure best practices in email deliverability and preference management.
- Propose and implement improvements, automation, and integrations that streamline operations and enhance user productivity.
- Design and build workflow automations for lead routing, nurture sequences, customer onboarding, renewals, and re-engagement.
Reporting & Performance Analytics
- Create, manage, and refine dashboards and reports that track key operations metrics (supporting Marketing, Sales, Client Success, and Operations teams).
- Provide insights and recommendations based on data trends and user behavior.
- Ensure consistent campaign tracking, lead source and pipeline influence attribution and marketing ROI reporting.
User Enablement & Support
- Serve as the internal HubSpot expert and primary support contact for user questions, training, and troubleshooting.
- Deliver training sessions, develop user documentation, and maintain CRM usage guidelines.
- Promote CRM best practices to encourage adoption, productivity, and compliance across teams.
KEY RELATIONSHIPS:
- Director of IT
- Collaboration with Marketing, Sales and Client Success
- CRM Stakeholders
- CRM users
Work Environment:
- Work independently with minimal supervision
- Extensive collaboration with team members and other departments
COMPETENCIES PORTFOLIO:
- Communication The ideal candidate will be a skilled communicator and, can address different audiences using appropriate language to communicate their meaning clearly and efficiently with enthusiasm
- Teamwork works with multiple teams cross-functionally, effectively addresses the needs of each team while always keeping the People First outcomes as the driver
- Problem-solving Proactive in anticipating and resolving problems. Strong analytical and problem-solving skills to meet the requirements of the project are required. Motivated to find the best solution to the technical problems that might arise
- Time management Ability to handle multiple schedules simultaneously to meet deadlines and prioritize tasks to ensure smooth a prospective experience
- Initiative Seek, own and complete tasks using own initiative; work independently with little supervision; have a strong bias to action
YOU ARE SOMEONE WHO HAS:
- Bachelor's degree in marketing, Business, Information Systems, Communications, or related field.
- 5+ years of hands-on experience with CRM administration.
- Experience with building and maintaining CRM workflows, reports, custom properties, and integrated tools, including using HubSpot CRM.
- Experience defining, building and maintaining a CPQ and other cross-team automated workflows, process and associated tooling
- Demonstrated experience cleaning, managing, and segmenting large data sets.
- Attention to detail
- Solid understanding of CRM best practices in SaaS industry
Technical Proficiencies:
- HubSpot CRM, Marketing Hub, Sales Hub, and Service Hub (proficient to advanced).
- Data tools: Excel (advanced), HubSpot import/export, deduplication, and data cleansing tools.
- Proficient with API integrations, webhooks, or tools used to integrate systems.
- Basic understanding of HTML/CSS and email template design is an asset.
- Experience in B2B SaaS implementations of CRM solutions.
- Familiarity with GDPR, HIPAA, or data privacy requirements is a plus.
Experience comes in many forms, many skills are transferable, and passion goes a long way. If your experience is close to what we are looking for, consider applying. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.
ABOUT US:
Multiview builds powerful, easy-to-use financial applications for clients across North America. As a leader in the ERP/Financial Software industry, we partner with sophisticated clients across multiple industries to End Month End.
We are extremely proud of the company we have built. Bringing together professionals with diverse backgrounds, talents, and expertise are vital to making our company stronger. Our people-first culture is our biggest advantage, and we are excited to share that commitment with you!
WHY JOIN MULTIVIEW?
At Multiview, you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a company culture built to empower and develop our people to be the best they can be, Multiview is THE Software Company for you to learn, grow, create, connect, and lead. We do this by taking care of our employees first.
We strongly believe that a great job should keep you happy both at work and in life and we encourage that by offering:
- Competitive Compensation with benefits
- 4 weeks vacation to start, additional paid time off to supplement work-life balance, wellness, and mental health days.
- The company paid competitive Benefits including Extended Health, Dental, Vision and more.
- Health and Wellness Perks
- Continuous growth opportunities, professional development training support and leadership development
APPLICATION INSTRUCTIONS:
Please submit your resume, and a cover letter describing, why you are a unique fit for this position by applying to this posting.
We thank all applicants for expressing their interest in Multiview; however, only those candidates selected for an interview will be contacted.
Multiview is committed to providing an inclusive and accessible candidate experience. If you require accommodation during the recruitment and selection process, please let us know. We will work with you to meet your needs.
ACCESSIBILITY & DIVERSITY:
Multiview promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we are building a more effective organization that empowers our employees to be the best that they can be. We know that diversity of thought makes for the best problem-solving and creative thinking, which is why we are dedicated to adding new perspectives to the team and encouraging everyone to apply.
Multiview is an Equal Opportunity Employer, and we are committed to creating a barrier-free working environment for all. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and Ontario Human Rights Code, Multiview will provide accommodation throughout the recruitment, selection and/or assessment process for applicants with disabilities, upon request.
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Dynamics CRM developer
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Do you thrive in a fast-paced environment? Are you looking to join a growing team with opportunities to advance your career? If your answer is yes, thenOnyx-Fire Protection Services Inc.is the place for you!
WHO ARE WE?
Onyx-Fire is Canadas fastest growing fire-protection business, operating across provinces throughout Eastern & Western Canada. We have provided 34 years of fire prevention services to a diverse range of valued clients. A modern company with old-fashioned values, we pride ourselves on being (and remaining) a trusted leader within the Fire Prevention industry.
THE OPPORTUNITY:
We're seeking a skilled and passionate Software Developer to join our team and work on exciting projects using Microsoft technologies. If you're a talented developer who's eager to work on diverse and challenging projects while collaborating with a dedicated team, we'd love to hear from you!
Objectives & Responsibilities of the software developer:
- Design, develop, customize, and deploy Microsoft Dynamics 365 solutions (Sales, Customer Service, Field Service, or other modules as required).
- Work closely with business analysts and stakeholders to gather requirements and translate them into technical solutions.
- Develop plugins, workflows, custom entities, and integrations using C#, .NET, JavaScript, and Power Platform tools.
- Maintain and enhance existing Dynamics 365 applications, ensuring optimal performance and user experience.
- Implement data migration and integration solutions using Dynamics 365 Data Export Service, Power Automate, or other tools.
- Troubleshoot and resolve application issues, providing technical support to end-users.
- Create and maintain technical documentation, including solution design documents and user guides.
- Stay up-to-date with the latest Dynamics 365 features, updates, and best practices.
OUR IDEAL CANDIDATE:
You are an enthusiastic and optimistic individual seeking a career full of growth and believe in our core values; you put people first and strongly believe in creating connection and empowering others. Youre comfortable working in fast paced environments both independently and in a team of 10+ members. The successful applicant will contribute to a respectful, flexible, and upbeat team environment that values diversity and inclusion for all.
The ideal candidate would have the following attributes, strengths, and experience:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- Minimum 4 years of hands-on experience with Microsoft Dynamics 365 (CRM/CE), including customization and configuration.
- Proficient in C#, .NET, JavaScript, HTML, and CSS.
- Experience with Power Platform (Power Apps, Power Automate, Power BI) is highly desirable.
- Strong understanding of Dynamics 365 security model, workflows, business process flows, and integrations.
- Experience with REST APIs, web services, and data migration tools.
- Familiarity with Azure services, DevOps practices and experience with Microsoft Dynamics 365 Business Central, including development using AL language and extension management is a plus.
- Strong understanding of SQL Server databases, including database design, T-SQL, optimization, and maintenance.
- Excellent problem-solving and analytical skills and attention to detail.
- Strong communication and teamwork abilities. Proficiency in English with excellent communication skills.
- Customer-oriented with strong people skills.
PLEASE NOTE:Local candidates only. Hours of work are 8:00am 5pm Monday though Friday.
WHATS IN IT FOR YOU?
- Competitive Salary.
- On the job training and opportunity for company paid education.
- Career growth and advancement opportunities. Onyx has nearly doubled in size in the past 12-months, this is your chance to join a rapidly growing company which creates significant opportunity for career progression.
- A supportive and energetic work environment / family friendly culture.
- Company social events (BBQ's, sporting events, holiday parties etc.)
- Benefits Package that includes extended medical, dental, life and AD&D, EAP, disability, and vision care after three months.
INTERESTED IN THE NEXT STEP TO JOIN US?
If this opportunity sounds like the right fit for you, please submit your resume today.
Onyx Fire is proud to be an equal opportunity employer and encourages applications from all qualified individuals. Should you have any questions regarding accommodation or how your unique abilities translate to the role please
Please note that only short-listed candidates will be contacted.
Dynamics CRM 365 Developer
Posted 4 days ago
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We are seeking a Functional Analyst / Developer to support the design, configuration, and ongoing optimization of our Microsoft Dynamics 365 environment. This role will help bridge business needs with technical delivery, ensuring smooth implementation and continuous enhancement of key workflows in post-sales operations, customer delivery, and field service.
You will work closely with the Senior Product Owner, IT, Sales, Implementation, and Revenue Operations teams to build and maintain scalable, data-driven, and user-friendly solutions across D365 and the broader revenue tech ecosystem, including Salesforce and our data warehouse.
Now, if you were to come on board as a Senior Functional Analyst, we’d ask you to do the following for us:
* Collaborate with the Product Owner to analyze business requirements and translate them into functional specifications and technical configurations within Microsoft Dynamics 365.
* Configure and extend D365 CRM (with focus on Field Service and Project Operations modules), including workflows, business rules, forms, views, and custom entities.
* Build automation and integrations using Power Automate, Power Apps, and Dataverse to support business processes and improve productivity.
* Support data model enhancements and ensure consistent data integrity across systems.
* Troubleshoot and resolve issues in production and non-production environments, identifying root causes and implementing sustainable fixes.
* Experience with CI/CD pipelines and DevOps tools, including automating build, test, and deployment processes to streamline Dynamics 365 solution delivery and ensure reliable releases.
* Document functional and technical designs, including data flow diagrams, solution architecture, and configuration logs.
* Collaborate with developers, analysts, and IT to test, deploy, and optimize solutions, adhering to Agile delivery practices.
* Support integration points between D365 and Salesforce, finance systems, or internal APIs using secure and scalable methods.
* Assist with user training, UAT, and change management processes.
Think you have what it takes to be our Senior Functional Analyst? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
* 4+ years of experience in a Dynamics 365 CRM functional analyst or developer role, with extensive hands-on experience with Dynamics 365 , including configuration, customization, and extending the platform with custom plugins and workflows.
* Proficiency in customizing D365 modules, especially Field Service, Project Operations, or Sales.
* Solid experience with the Microsoft Power Platform (Power Apps, Power Automate, Dataverse).
* Expertise in creating Dynamics 365 Plugins (Synchronous and Asynchronous), Custom Workflows, and Custom Actions using C#.
* Familiarity with the Dynamics 365 Web API, RESTful services, Fetch XML and OData queries for accessing and manipulating Dynamics data.
* Strong understanding of business process automation, CRM best practices, and user-centric design.
* Familiarity with integrating Dynamics 365 with other enterprise systems.
* Exposure to CI/CD pipelines and tools such as GitHub, or similar.
* Good understanding of JavaScript, C#, or Liquid templates used in D365 extensibility scenarios.
* Experience with Agile methodology, including user story grooming, sprint delivery, and retrospectives.
* Strong documentation and communication skills, with the ability to work across technical and business teams.
Analyste d'affaires CRM Dynamics
Posted 1 day ago
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LGS, c’est avoir une carrière dans un environnement où vous êtes apprécié à votre juste valeur. C’est aussi une culture d’entreprise axée sur la diversité et l’inclusion, où nous accueillions tant les talents locaux qu’internationaux.
Vous serez impliqué dans des projets de grande envergure qui font progresser les entreprises et améliorent la vie des gens. Vous serez aux premiers rangs pour collaborer à des transformations numériques à large déploiement dans le domaine public et privé. Avec LGS, les possibilités sont infinies. Nous sommes une entreprise locale, d’envergure internationale, propulsée par la puissance du capital intellectuel d’IBM.
Un contrat, ça vous dit ?
Pourquoi être pigiste pour LGS ?
- Des mandats variés chez des clients diversifiés de grande envergure
- Des missions qui sauront propulser votre carrière dans votre champ d’expertise, mais aussi qui vous permettront d’expérimenter de nouvelles technologies
- Des conseillers en acquisition de talents dévoués et qui se soucient de vous
- Un service d'accompagnement en mandat personnalisé
- La possibilité de recevoir du coaching pré-entrevue
Description du poste:
Lieu : Montréal
Date de début : 1er septembre 2025
Durée du mandat : 12 mois
Horaire de travail : 40 heures/semaine
Mode de travail : Hybride (3 jours/semaine en présentiel sont requis)
Contexte
Nous recherchons pour un de nos clients un(e) Senior Business Analyst pour rejoindre une belle équipe et travailler sur une initiative stratégique en technologies de l'information. Le projet comprend deux volets principaux :
- Une analyse complète et une refonte des processus opérationnels de bout en bout sur trois sites en Amérique du Nord.
- La mise en œuvre d'une nouvelle solution Microsoft Dynamics CRM, intégrée aux processus d'affaires optimisés.
Responsabilités
Analyse et optimisation des processus d'affaires
- Analyser et documenter les processus d'affaires actuels dans les domaines de la fabrication, de la chaîne d'approvisionnement et du service à la clientèle.
- Identifier les inefficacités, les goulots d'étranglement et les opportunités d'automatisation ou d'amélioration.
- Développer des modèles de processus futurs et soutenir les initiatives de gestion du changement.
Soutien à la mise en œuvre du CRM
- Collaborer avec les parties prenantes internes et les partenaires externes pour soutenir la mise en œuvre de Microsoft Dynamics CRM.
- Traduire les exigences commerciales en spécifications fonctionnelles et en histoires utilisateur.
- Participer à la configuration du système, aux tests, à la formation et au soutien au lancement.
Engagement des parties prenantes
- Animer des ateliers et des entretiens avec des équipes transversales pour recueillir les exigences et valider les améliorations des processus.
- Agir en tant que liaison entre les unités commerciales et les équipes techniques pour assurer l'alignement et la livraison réussie.
Documentation et reporting
- Créer une documentation détaillée, y compris des cartes de processus, des documents de spécifications commerciales (BRD) et des procédures opérationnelles standard (SOP).
- Fournir des mises à jour régulières à la direction sur l'avancement du projet, les risques et les résultats.
Exigences et Qualifications Requises
- Diplôme de premier cycle en administration des affaires, génie industriel, systèmes d'information ou domaine connexe.
- Minimum de 7 à 10 ans d'expérience en tant qu'Analyste d'Affaires, avec une forte concentration dans les industries manufacturières (environnements de fabrication).
- Expérience prouvée en modélisation des processus d'affaires, en mises en œuvre CRM/ERP (de préférence Microsoft Dynamics) et en engagement des parties prenantes.
- Compétences analytiques, de résolution de problèmes et de communication solides.
- Expérience avec les systèmes ERP (par exemple, Dynamics 365, SAP, Oracle ) est un atout.
- Bilingue (anglais/français) est un atout.
Avantages
- Vous aurez une grande liberté pour organiser votre travail et prendre des décisions clés dans la gestion de projets.
- Vous bénéficierez d’un accompagnement continu et de formations qui vous permettront de challenger vos compétences et d’évoluer dans un environnement technologique de pointe.
- Vous contribuerez à des initiatives de sécurité à fort impact sociétal et économique, en jouant un rôle essentiel dans la protection et la transformation des organisations.
Processus de candidature
Le processus de recrutement inclut une évaluation approfondie des compétences techniques et comportementales. Nous mettons un point d'honneur à garantir une expérience candidat professionnelle et transparente à chaque étape. Merci pour votre intérêt.
@IBMJOBS #ROD
Il est possible que ce rôle implique que vous allez travailler avec une ou des technologies couvertes par des sanctions de la réglementation sur les exportations. Si vous n’êtes pas résident permanent canadien ou citoyen canadien, informez-vous auprès de votre conseiller en acquisition de talents.
AP-2001094
CRM & Lifecycle Marketing Manager
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Job Description
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About Us
We are a Quebec-based health and wellness company in the early stages of a digital transformation. Our product portfolio is mature, and our B2B and D2C customer base is solid but when it comes to CRM, marketing automation, and lifecycle engagement, were building from scratch.
Unlike large companies with over-engineered legacy systems, ourtech stack is modern, lean, and built for speed. We work inHubSpot, Klaviyo easy-to-use, agile platforms that give us the flexibility to move fast, test quickly, and act on insights without technical bottlenecks.
This role is key to shaping how we engage and retain our customers digitally and were looking for someone who combinestechnical executionwith theleadership and influenceneeded to drive change across a team still learning the value of CRM and lifecycle marketing.
The Role
You will own the end-to-end lifecycle marketing function acrossHubSpot and Klaviyo. From segmentation strategy and automation setup to sales team training and campaign performance reporting youll define how we connect with customers and drive eCommerce adoption.
Youll work closely with our sales and marketing leads, collaborate with external agencies and content partners, and lead cross-functional conversations to turn CRM into a growth engine.
Your campaigns will be critical indriving B2B/B2C eCommerce adoptionand ongoing retention.
What Youll Do
- Lead the design and execution of all CRM and lifecycle marketing programs
- Build lifecycle campaigns (onboarding, reactivation, winback, retention) across HubSpot and Klaviyo
- Segment B2B customers by value (e.g. <$10K/year) and behavior using Shopify Plus and HubSpot data
- Train the B2B sales team on pipeline usage and CRM best practices
- Collaborate with design and content teams you own the strategy, they deliver the assets
- Own performance reporting: LTV, conversion rates, pipeline velocity, campaign impact
- Run experiments to improve segmentation, timing, and messaging
- Lead coordination with internal stakeholders and agency partners
What You Bring
- 3+ years in CRM, lifecycle marketing, or automation
- HubSpot certification required
- Hands-on experience withKlaviyoandShopify Plus
- Strong skills in segmentation, workflow automation, and customer journey building
- Experience leading change within cross-functional teams
- Comfortable briefing and collaborating with design, content, sales, and digital
- Able to build and present KPI dashboards that tell a story
- Basic HTML (for QA and troubleshooting)
- Bilingual (English/French) required
What Youll Own
- Lifecycle marketing strategy and implementation
- CRM pipeline usage and adoption across sales
- Segmentation models and data syncs
- Klaviyocampaign and flow execution
- Performance dashboard and monthly reporting cadence
- Collaboration with agency and tech partners
What We Offer
- Ownership of a core growth function in a high-impact role
- Direct collaboration with leadership
- Supportive team and budget for tools and training
- Clean, fast, modern tech stack no legacy bloat
- Competitive compensation and benefits
- Visibility, responsibility, and autonomy from day one
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